Appfire is a remote-first, people-first company that lets employees choose where and how they work, with a strong emphasis on work-life balance and growth supported by resources, learning, and flexible time off. It offers equity, extensive training, generous PTO and holidays, comprehensive health coverage, a sport allowance, volunteer days, and a Canada-remote option. The Senior Customer Success Manager role involves owning and growing about 70 high-value enterprise accounts to drive ARR through expansion, retention, and migrations, acting as a trusted advisor and revenue driver. Key responsibilities include strategic account planning with deep account mapping, cross-sell/upsell across Appfire’s ecosystem, executive engagement, churn risk mitigation, data-driven metrics, and cross-functional collaboration with GTM teams and partners. Appfire is an 850+ employee, 28-country organization with CSR via Pledge 1%, a large channel program supporting 800+ partners, ISO 27001/27017 and SOC 2 certifications, and recognition from various awards, all under an inclusive EEO policy.
