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The Strategic Account Manager for NAMER at Adaptavist drives profitable growth for the company’s most strategically important enterprise customers, supports the Strategic Account Director, develops account growth plans, builds multi-threaded stakeholder relationships, progresses pipeline, and coordinates with Presales, Delivery, Customer Success and partners to deliver meaningful customer outcomes. The role is intended for commercially ambitious professionals who want to build the skills, relationships, and commercial track record needed to advance to a Strategic Account Director. Responsibilities include strategic account development such as maintaining current understanding of customer structures, priorities, and transformation programs, identifying opportunities to expand across business units and technology domains, and tracking account health and competitive dynamics. It also covers pipeline generation and value-based selling, including building a pipeline through structured account-based engagement, developing customer-specific points of view, leading discovery, building business cases anchored in measurable outcomes, and applying MEDDPICC for qualification discipline. Additional duties include stakeholder and relationship management, partner collaboration with ecosystems like Atlassian, GitLab, Harness, AWS, IBM and Datadog, and forecasting and commercial discipline such as CRM hygiene, forecast accuracy, account reviews, and coordinating internal resources.

The Strategic Account Manager for NAMER drives profitable growth for Adaptavist's most strategically important enterprise customers, working with a Strategic Account Director to execute growth plans, build multi-threaded stakeholder relationships, and expand the company's footprint across the enterprise. They coordinate across Presales, Delivery, Customer Success and strategic partners to move opportunities forward and deliver meaningful customer outcomes, and the role suits commercially ambitious professionals aiming to develop the skills, relationships and track record to become a Strategic Account Director. Key duties include strategic account development (multi-year plans, understanding customer structures and transformation programs, identifying expansion opportunities, tracking account health and competitive dynamics) and pipeline generation with value-based selling, including MEDDPICC qualification and customer-specific value propositions. They manage stakeholder relationships across technology and business drivers, identify champions, maintain executive access, and collaborate with partners (e.g., Atlassian, GitLab, Harness, AWS, IBM, Datadog) to develop partner-sourced opportunities and support deal execution. In forecasting and commercial discipline, they maintain CRM hygiene, ensure forecast accuracy, participate in account reviews and QBRs, and manage opportunities from qualification to close, coordinating internal resources effectively.

The Strategic Account Manager for NAMER drives profitable growth across Adaptavist's most strategically important enterprise customers by executing account growth plans, building multi-threaded stakeholder relationships, and coordinating across Presales, Delivery, Customer Success and strategic partners to move opportunities forward and deliver meaningful customer outcomes. The role works in close partnership with a Strategic Account Director and would suit commercially ambitious professionals who want to develop the skills, relationships and commercial track record required to grow into a Strategic Account Director. Strategic account development includes maintaining a detailed, current understanding of customer organisational structures, priorities and transformation programmes; identifying opportunities to expand Adaptavist's footprint across business units and technology domains; and tracking account health and competitive dynamics on an ongoing basis. In pipeline generation and value-based selling, the manager builds and maintains a pipeline within assigned strategic accounts through structured account-based engagement, develops customer-specific points of view, leads discovery across stakeholder layers, builds commercial proposals anchored in measurable outcomes, and applies MEDDPICC consistently across qualified opportunities. Additional responsibilities cover stakeholder and relationship management (multi-threaded relationships, champions, executive access), partner collaboration (joint account planning with Atlassian, GitLab, Harness, AWS, IBM and Datadog; partner-sourced opportunities; deal execution), and forecasting and commercial discipline (CRM hygiene, forecast accuracy, account reviews and QBRs, and managing opportunities from qualification to closure with coordinated internal resources).

The Adaptavist Group is seeking a Software Support Team Lead who combines people-first leadership with technical problem-solving to improve support at scale across their product suite. The role involves mentoring and guiding a team of Software Support Engineers, conducting 1:1s and performance reviews, and overseeing onboarding and career development. You will act as an escalation point for high-risk tickets, lead incident responses and post-mortems, and monitor support queues and key support metrics. The position requires solid technical understanding and comfort working with Groovy and JavaScript, along with identifying operational improvements across processes, tooling, and training. You’ll collaborate with the Head of Product Support and Support Operations Manager to share customer insights, improve outcomes, and contribute to documentation, knowledge sharing, and team training.

Le poste fait partie d’une équipe qui aide les clients à tirer le meilleur parti de la gamme Atlassian (Jira, Confluence, Bitbucket et Slack) afin de créer de la valeur et d’améliorer l’intégration, l’automatisation et l’efficacité. Il fournit des conseils d’expert et conçoit des solutions pratiques pour la configuration des produits, les migrations, les mises à jour et le réglage de la performance, tout en participant à la prévente avec des solutions, des estimations et des propositions. Il se tient informé des produits Atlassian et des technologies associées (et d’autres outils comme Slack) et utilise ses connaissances pour analyser les besoins des clients, rechercher des solutions et formuler des recommandations. Il communique régulièrement avec divers intervenants, participe à la prévente pour définir la portée et est amené à visiter les clients sur site lorsque nécessaire, tout en partageant et en améliorant les connaissances au sein de l’équipe. Il assure l’implémentation et la livraison des solutions Atlassian: installation, mises à niveau et migrations des applications et technologies associées; conception et mise en œuvre de solutions adaptées (flux de travail, extensions/scripts, configuration); rédaction de scripts Groovy/Java; administration des bases de données et des demandes; intégration Web via REST API et administration des systèmes (Linux et Windows), notamment les serveurs d’applications.

As Field Marketing Manager for North America, you’ll partner with the regional sales team to align marketing initiatives with sales goals, build pipeline, accelerate deals, and drive revenue using data-driven attribution and close collaboration. You’ll translate territory plans into marketing strategies, prioritize programs with regional sales leadership, and provide market trends, customer behavior, and competitive insights to inform campaigns and improve deal velocity. You will lead regional marketing planning and execution, managing integrated multi-channel demand generation programs (events, ABM, organic/paid media, email, and digital), coordinating with suppliers for end-to-end events, and ensuring consistent messaging with regular metrics and stakeholder reporting. Localisation and partner marketing involve optimizing local SEO and website content, updating the regional site within global guidelines, serving as the main marketing contact for partners, and developing joint GTM plans and communications with partners. The role emphasizes measurement and outcomes, enabling regional BD and SD teams, reporting results, and contributing to continuous improvement across Adaptavist and the Group through cross-functional collaboration.

The NAMER Field Marketing Team Lead oversees and develops a regional field marketing team, bridging regional marketing execution with sales alignment to build pipeline, accelerate deals, and grow regional revenue. They partner with regional sales leadership to shape territory planning and account strategy, translating pipeline goals into targeted marketing initiatives and using data to monitor funnel performance. They lead regional planning, budgeting, and execution of integrated campaigns (ABM, events, digital, partner co-marketing), including localization of global campaigns and enablement for sales development. They act as the main senior operational contact for partners, coordinating with Solutions Marketing for joint GTM programs and collaborating across Brand, Marketing Ops, Design, and other teams for cohesive execution and knowledge sharing. They establish KPIs and dashboards, review performance data for optimization, and report outcomes to regional and global stakeholders to support data-driven decisions and continuous improvement.