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GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers the world. The Senior Professional Services Technical Architect role in Japan is a key technical leader who guides complex engagements from discovery through design, delivery, and validation, acting as a trusted advisor who coordinates multiple consultants. You’ll deliver high-level architectures, lead migrations using Congregate, deploy GitLab environments with the GitLab Environment Toolkit, Terraform, and Ansible, and enable AI-assisted development with GitLab Duo while aligning projects to customer goals and GitLab best practices. Requirements include extensive experience delivering customer-facing technical consulting, designing scalable DevOps/DevSecOps architectures across on-prem and cloud, leading cross-functional teams, and hands-on experience with Terraform/Ansible and migration tools; familiarity with DORA metrics is a plus. The role is remote and regional within the Professional Services team, with comprehensive benefits and a strong commitment to equal opportunity and inclusion.

GitLab is an open-core company with an AI-powered DevSecOps platform used by more than 100,000 organizations, aiming to enable everyone to contribute to and co-create software. The Solutions Architect role in Japan advises prospects and customers on how GitLab’s platform meets technical and business goals across the full software lifecycle, guiding digital transformation with cloud and modern DevSecOps practices. Responsibilities include leading technical discovery and validation, owning solution design, POC/POV, workshops, tenders, and value stream assessments, and collaborating with Account Executives to shape account strategies. The role focuses on building trusted relationships with practitioners and business leaders, serving as the voice of the customer to Product Management, Engineering, Sales, and Marketing, while maintaining deep GitLab/AI/cloud expertise. GitLab emphasizes its inclusive, remote-friendly culture, health and growth benefits, equal opportunity policies, and encourages applicants from diverse backgrounds, noting location-based eligibility may apply.

The Principal Solutions Consultant at Zendesk is tasked with managing the technical and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise to engage Enterprise and Mid Market executives effectively. This role entails collaboration with Sales, Marketing, and Product Managers to serve as a technical liaison, ensuring customer satisfaction through proactive communication and support. Candidates are expected to have over seven years of presales experience, proficiency in web technologies, and the ability to lead complex deals. Additionally, strong interpersonal, communication, and problem-solving skills are essential, along with the capability to understand customer needs and develop tailored solutions. Zendesk promotes a diverse and inclusive work environment, offering hybrid work options and making accommodations for applicants with disabilities.

Zendesk, a leading customer experience solutions provider, is looking for a Senior Platform Architect with extensive knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, and providing strategic direction and technical leadership while ensuring seamless integration of various platforms. Daily responsibilities include optimizing contact center architectures, guiding pre-sales specialists, and driving innovation through AI and automation trends. Key qualifications include a Bachelor’s or Master’s degree in a relevant field, at least 10 years of experience in solution architecture, and proficiency in AWS and contact center technologies. Preferred candidates will have relevant certifications, experience in omnichannel solutions, and familiarity with Agile methodologies.