The Ampin App
deep insights into the Atlassian community

GitLab is an open-core software company offering an AI-powered DevSecOps Platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create software. The company emphasizes AI as a core productivity multiplier and a high-performance, values-driven culture where all voices are valued and knowledge is continuously exchanged. A strong partner ecosystem is essential for growth, and the Scale Ecosystem Sales Manager role drives partner-sourced First Order pipeline through scalable programs, account mapping, and demand generation, collaborating with First Order Account Executives, Field Marketing, and partners including hyperscalers like AWS and Google Cloud. Responsibilities include executing partner-led campaigns, whitespace and territory mapping, partner enablement, event-driven strategies, and producing weekly pipeline forecasts and quarterly business planning. Requirements include 2-4 years in B2B sales development or partner-driven roles, experience with partner ecosystems and Salesforce/marketing automation, up to 20% travel, and a commitment to GitLab’s equal-opportunity, remote-work culture, with benefits such as flexible PTO, equity, and growth support.

Zendesk seeks a Senior Solutions Consultant to lead the transformation of how top brands use its AI-powered CX/ES platform, acting as a trusted advisor and partnering with Sales, Product, Engineering, and Customer Success to drive scalable, measurable outcomes. You’ll lead Technical & Business Discovery, AI readiness assessments, and design tailored demos and proofs of value, translating AI/ML capabilities into business-focused narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across the sales cycle—from qualification and design to pilot execution—while architecting secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP) to enable seamless workflows. You’ll collaborate across functions to align product roadmaps, influence future innovations, measure ROI with Zendesk analytics and AI metrics, drive AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX/enterprise software, strong web/scripting and AI expertise (LLMs, NLP, automation), domain experience in CCaaS/ITSM/BI, excellent communication and storytelling skills, a bachelor’s degree (graduate degree a plus), willingness to travel, and a commitment to Zendesk’s inclusive, hybrid culture with awareness of AI screening and equal opportunity policies.

GitLab is an open-core, AI-powered DevSecOps platform used by over 100,000 organizations, aiming to enable broad contribution and accelerate progress through AI-enabled productivity and a culture that values every voice. The Solutions Architect role in the DACH region is to be a trusted advisor to prospects and clients, driving technology value evaluations for GitLab Enterprise Edition and aligning the technical solution with the customer's desired business outcomes. You will lead technical pre-sales, guide POC/POV ownership, RFPs and workshop design, and collaborate with Sales, Customer Success, Engineering, Product Management, and Marketing to enable successful adoption and help exceed revenue targets. Milestones include completing the onboarding plan within 30 days, gaining comprehensive knowledge in two months, and beginning customer engagements as a technical consultant by three months, while pursuing ongoing professional development and specialty certifications. GitLab supports you with a fully remote, asynchronous environment, flexible PTO, equity, growth budgets, parental leave, home office support, and a strong commitment to equal opportunity and recruitment privacy, with location eligibility considerations by country.

GitLab is an open-core, AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to software and accelerate human progress through AI-enabled productivity. The Customer Success Management (CSM) team focuses on aligning with customers’ business outcomes, enabling adoption of existing use cases, expanding into new ones, and acting as a liaison between customers and the GitLab ecosystem. The role entails turning pre-sales plans into actionable objectives, understanding the GitLab platform and use cases, guiding customer adoption and journey, owning a book of assigned customers to drive adoption, retention, and growth, and staying current on releases. The ideal candidate has knowledge of Git, SDLC and CI/CD/DevSecOps, prior CS experience, strong communication and project-management skills, willingness to travel, and fluency in German, with benefits including remote work, flexible PTO, equity, growth budget, parental leave, and home office support. GitLab hires globally for remote roles with location-based eligibility, upholds equal opportunity and anti-discrimination policies, offers accommodations, and invites applicants from underrepresented groups to apply, even if they don’t meet every listed requirement.

Zendesk is seeking a Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sell Zendesk for Contact Center CCaaS in Northern Europe. The role requires strategic direction, strong industry knowledge, business acumen, sharp analytical abilities, excellent communication, and collaboration across Zendesk teams. Responsibilities include collaborating with Account Executives, pre-sales, and partners; engaging vendors; conducting customer discovery; coordinating with AWS AEs; running forecast cadences; delivering tailored value propositions; promoting continuous innovation; and representing Zendesk at regional events. Key qualifications include a minimum of 7 years in cloud contact center sales; English and German fluency; proven channel sales experience; technical familiarity with Zendesk and Amazon Connect (advantageous); ability to work autonomously and in fast-paced teams; C-level selling experience; and a proven sales track record with strong communication skills. Zendesk offers a competitive compensation package, opportunities for growth, a collaborative and inclusive culture, and leadership in transformative contact center initiatives, along with a commitment to equal opportunity, diversity and inclusion, AI screening notices, and accommodations for applicants with disabilities.

The Application Administrator (German speaker) helps customers maximize Atlassian software (Jira, Confluence, Jira Service Desk) and other apps by configuring and customizing them as a remote outsourced administrator for multiple clients. Key duties include onboarding customers, familiarizing with their application servers, monitoring and responding to requests via the Adaptavist service desk, and advising on best practices for using Atlassian tools in their business. The role involves creating projects, configuring permissions and workflows, and delivering configuration solutions according to agreed customer priorities, along with handling multiple administrative activities. It requires proactive communication with customers and team members to understand needs, deliver configuration solutions, solve issues, and provide automation to improve efficiencies. The position also requires recording work and time and adhering to any security protocols established by the customer.

GitLab is an open-core software company offering an AI-powered DevSecOps platform used by over 100,000 organizations, with a mission to enable everyone to contribute to and co-create software that powers the world. The Strategic Account Executive role for South Germany focuses on strategic and enterprise accounts, driving net-new acquisition and expansion through a consultative approach, and coordinating with pre-sales, customer success, and channel partners while feeding customer feedback back to GitLab’s product teams. Responsibilities include developing structured account plans, leading complex sales cycles, enabling successful evaluations and long-term adoption, generating pipeline, and collaborating with Marketing to shape regional campaigns. Requirements include experience growing large, complex enterprise software accounts, a consultative selling approach, strong cross-functional collaboration, effective communication with senior stakeholders, familiarity with Git or development tools, and alignment with GitLab values, with travel expected. GitLab offers remote, worldwide opportunities with flexible benefits, growth support, and a strong commitment to equal opportunity and inclusivity, along with accommodations in the recruitment process.

GitLab is an open-core AI-powered DevSecOps platform used by more than 100,000 organizations, built to enable everyone to contribute to and co-create the software that powers our world. The role focuses on the Public Sector in Germany, serving as the primary point of contact for prospects and customers and driving platform adoption while aligning with government digital transformation initiatives. Key responsibilities include leading GitLab platform enterprise sales across the public sector, building multi-year account strategies with MEDDPICC, cultivating C-level relationships, managing complex procurement under government frameworks, and developing sector-specific value propositions and scalable territory and partner ecosystems. Qualifications include proven German public sector software sales experience, knowledge of public sector digital transformation, government procurement frameworks, multi-stakeholder engagement, DevSecOps or similar technical sales experience, MEDDPICC mastery, complex deal management, travel readiness, and open-source familiarity. GitLab offers remote, globally eligible roles with benefits such as flexible PTO, equity, growth funds, parental leave, and inclusive, merit-based hiring, along with privacy protections and equal opportunity policies.

GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers our world. Its AI-powered products and a culture of continuous knowledge exchange aim to accelerate human progress and redefine what’s possible in software development. The New Business Account Executive role focuses on net-new logo acquisition in a greenfield territory, building pipeline and managing the full sales cycle from outreach to close while collaborating with SDRs, Solutions Architecture, Marketing, and Customer Success. Responsibilities include discovery, navigating multi-stakeholder buying groups, executing strategic territory plans, orchestrating technical evaluations and proofs of concept, applying MEDDPICC and Command of the Message, and maintaining Salesforce forecasting. Qualifications emphasize B2B SaaS experience, greenfield territory development, comfort with consumption-based models, and strong prospecting skills, with GitLab offering remote roles, flexible benefits, and a strong commitment to equal opportunity and inclusion.

GitLab is an open-core, AI-powered DevSecOps platform used by more than 100,000 organizations, with a mission to enable everyone to contribute to and co-create the software that powers the world and to embed AI as a core productivity multiplier in its products and workflows. As a Mid-market Account Executive, you’ll be the primary connection between GitLab and mid-market customers (up to 4,000 team members), owning a broad book of business and guiding full sales cycles from discovery through negotiation and close, reporting to an Area Sales Manager and collaborating with business development, marketing, and technical teams. In your first year you’ll focus on building trusted relationships, delivering meaningful business outcomes, and acting as the voice of the customer by contributing ideas to the public issue tracker and improving the sales handbook. Requirements include proven software sales success in a mid-market context, the ability to guide customers through buying criteria and processes, evidence-based pipeline management, strong negotiation and presentation skills, German fluency, willingness to travel, and alignment with GitLab’s values. GitLab supports a flexible, remote-first culture with benefits like flexible PTO, equity plans, growth and development funds, parental leave, home office support, and an equal-opportunity policy with location-based guidelines and accommodations for disabilities or other needs.

The Senior Solution Engineer engages with clients in a consultative way, applying deep technical knowledge of Adaptavist services to diagnose challenges and guide solutions, while building relationships across customers and the organization to move opportunities forward. They collaborate with Account Management and Sales to develop strategic, technically informed sales opportunities, perform technical discovery, craft problem statements, and position additional Adaptavist products and services, while deepening knowledge in practices such as Cloud, ITSM, DevOps, Agile, and Work Management. They drive client retention by acting as a trusted advisor through high-level business conversations and identifying future opportunities, coordinating with delivery teams to ensure engagements address the agreed problem statements. In collaboration, they assist with development of technical solutions and packages, support expansion in key accounts, coordinate proposal development, participate in quarterly business reviews, and leverage CRM to analyze accounts and plan actions. They promote customer advocacy by supporting marketing campaigns, leading customer demonstrations with partners (Atlassian, GitLab, AWS), participating in events, providing thought leadership, and conducting competitive analysis to identify new business development while communicating complex technical messages to diverse stakeholders.

The role focuses on configuring and troubleshooting cloud/virtualized infrastructure, OS, apps, databases, backups, and automation, addressing client technical requirements and SLAs daily. It emphasizes in-depth administration, issue resolution, and acting as a technical and client escalation point while tailoring services to client needs and maintaining quality standards. Responsibilities include delivering service excellence, problem identification and solution, effective communication, and analytical decision-making to understand issues and options. It requires applying AWS knowledge (EC2, RDS, EKS, ECS, EFS, WAF, ELB, Lambda) and configuring/maintaining applications (notably Jira/Confluence, GitLab, Harness, Sonarqube, Adaptavist) across platforms. It also involves operating systems/storage, web server performance, networking/security management, infrastructure as code (Ansible/Terraform), database design/management, virtualization/cloud resilience, and risk contingency planning.

Atlassian supports flexible work options—from office to home to hybrid—and hires globally with virtual interviews and onboarding as part of its distributed-first approach. This is a remote, field sales role based in Germany, reporting to the Director of Strategic Sales for the DACH region and covering a territory of 2–4 strategic customers. You will develop and close new sales opportunities, implement named account or territory plans, drive expansion across the full product portfolio, and ensure a high level of customer success as the main contact for selected strategic accounts. You’ll identify key decision-makers, understand potential customers’ business objectives, position solutions, collaborate with internal teams and partners, lead complex negotiations, and monitor market trends to identify opportunities. The role includes travel as needed, providing regular sales updates and forecasts to senior management, and mentoring junior sales team members if applicable.

The Senior ITSM Technical Consultant designs smart service solutions using Jira Service Management, Assets, Assets Data Manager and Opsgenie and then branches into new platforms as the organization grows, with a weekly mix of discovery calls, whiteboard brainstorming, and deep configuration sessions. You lead engagements from first hello to final success meeting, build honest relationships, and continuously refine our playbook to make tomorrow’s work sharper, thriving on autonomy, variety, and turning messy processes into smooth flows. In ESM/ITSM Solution Consultancy, you collaborate with clients to gather requirements and propose tailored ITSM/ESM solutions leveraging Atlassian products, act as a trusted advisor using ITIL best practices, and develop high-level architecture and delivery approaches. You configure advanced technical solutions to meet client needs—such as Assets Management, system integrations, and task automation—support the practice through internal initiatives and upskilling (including emerging products like ServiceNow), contribute to pre-sales by scoping and estimating, and travel to client sites as necessary. In Solution Implementation and Delivery, you configure Atlassian solutions (portals, request types, workflows, automation, asset schemas, API connectors), implement core ITIL processes (service requests, incident, change, problem), deploy more advanced ITSM capabilities (assets management or event/incident management via Opsgenie), integrate with other systems via REST APIs, and occasionally manage migrations as part of broader projects.

The Senior Account Executive - German speaking role at Zendesk sits in its fast-growing EMEA sales team, targeting mid-market and Fortune 500 customers with a consultative SaaS approach and managing both inbound and outbound opportunities to drive revenue. Day-to-day responsibilities include quickly understanding the Zendesk platform and customer needs, representing the voice of small business customers, handling high volumes of inquiries, owning a territory, collaborating with marketing, and delivering impactful product demos within weeks of joining. Candidates must be fluent in German and English, have at least 2 years of SaaS sales experience (preferably in multi-tenant environments), possess strong interpersonal and presentation skills, handle many opportunities at once, and thrive in a startup culture with an entrepreneurial mindset. Zendesk offers hybrid or remote work options, a two-week sales bootcamp, ongoing coaching and career planning, professional development funding, a dynamic team environment, and comprehensive benefits. The company commits to fairness and inclusion, may use AI in screening per policy, is an AA/EEO/Veterans/Disabled employer, and provides accommodations for applicants with disabilities, with a designated email for accommodation requests.

Zendesk is seeking a Senior ML Engineer to level up its retrieval-augmented generation platform that serves over 125,000 brands and billions of customer interactions across multiple channels. The role involves delivering AI-powered capabilities using LLMs, collaborating with Product Management and ML scientists, mentoring teammates, ensuring high stability of deployed services, contributing to technical design, and writing clean, maintainable code. Basic qualifications include 4+ years of Python-based ML system development, strong server-side architecture skills, cloud deployment experience (AWS, GCP, or Azure), and a collaborative, self-managed work style with excellent communication. Preferred qualifications include experience with LLMs at scale and RAG systems, AWS deployment, data-driven decision making, and the tech stack features Python and Ruby, AWS, and services like RDS MySQL, Redis, S3, ElasticSearch, Kafka, Kubernetes, and Docker. Zendesk also highlights a flexible, inclusive culture with growth opportunities, professional development funds, remote-friendly options, and a note that AI screening may be used in hiring, alongside a commitment to diversity and candidate privacy.

The Agentic Tribe and Zendesk describe Gen3 as a cutting-edge, goal-oriented AI Agent system that can reason, plan, and adapt in real time to deliver personalized, off-script conversations beyond traditional chatbots. They are hiring a Staff Machine Learning Scientist for the AI Agent product at Zendesk to own a designated product area and translate advanced ML research into real-world impact, shaping the product roadmap. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, collaborating with AI engineers, implementing concepts into production, and aligning with product managers to discover the roadmap. Qualifications include a degree in a relevant field, proven ML/NLP research, experience with deep learning NLP architectures, ability to translate research into proof-of-concept models, a practical research approach, with bonuses for experience with LLMs, prompt engineering, AI agent context management, and familiarity with conversational AI/voice technologies. The role sits within Zendesk, which emphasizes diversity and equal opportunity, offers a hybrid work model, and provides details on the interview process, privacy, and accommodations, including the possibility that AI may be used for screening.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.