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Zendesk is hiring a Principal Sales Engineer to act as a trusted advisor and technical thought leader, bridging business strategy with AI-driven CX and ES solutions and leading complex engagements. You will design strategic, AI-powered customer experience solutions with Sales, own the end-to-end technical engagement from discovery to proof of concept, and coordinate cross-functional teams to deliver measurable business value. Requirements include 7+ years in presales or solutions consulting, 3+ years leading large enterprise deals, deep fluency in web/SaaS technologies, experience scoping pilots/POCs, and expertise in at least two relevant domains plus AI/automation knowledge, along with travel flexibility. You should be a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused. Zendesk emphasizes a hybrid, inclusive culture with global offices, equal opportunity employment, and accommodations on request, while AI may be used to screen applications.

Zendesk is seeking an Enterprise Account Executive to grow the Norwegian market, based in Denmark or Sweden, with regular travel to Norway and fluency in Norwegian and English. The role requires at least five years of enterprise B2B SaaS sales experience, a proven track record of acquiring new enterprise customers and expanding existing accounts in Norway, and a strong understanding of the Norwegian business landscape. You will own a portfolio in Norway, develop territory and account plans, build executive-level relationships, identify cross-sell opportunities, and lead complex, multi-stakeholder sales cycles from discovery through close. You will articulate the value of Zendesk's customer service, employee service, and AI solutions, collaborate with internal teams, maintain a healthy pipeline, forecast accurately, and consistently exceed revenue targets. Zendesk offers a hybrid work model, a commitment to diversity, equity, and inclusion, and informs applicants that AI screening may be used; the company is an equal opportunity employer and provides accommodations for disabilities.

Zendesk is hiring an experienced Integration Architect or Senior Staff Engineer to lead the architecture and delivery of enterprise integration solutions across internal services, enterprise applications, and third-party SaaS, using AWS-native services and back-end languages like Java, Python, and NodeJS. The role involves hands-on building of real-time data streaming and agent-to-agent integration patterns to connect data assets and event streams with AI systems, with optional experience integrating CRM, Billing, Ordering, Entitlement, Usage, and Financial systems. Responsibilities include shaping conceptual through enterprise architecture, guiding delivery, developing solutions, managing enterprise risk, and formulating strategy for the integration framework, platform standards, governance, ADRs, and AI connectivity, plus hands-on prototyping and PoCs. Required qualifications comprise 8+ years in integration architecture/engineering, 10+ years in cloud/back-end engineering, 5+ years building data pipelines/ETL with Fivetran/DBT or similar, API-led and event-driven design, AWS certifications, and hands-on experience with at least one major integration platform (Workato, MuleSoft, Boomi). Zendesk highlights equal opportunity, a hybrid work model, potential for bonus or incentives, and commitments to accessibility and inclusive hiring, noting AI may be used to screen applications.

- The Zendesk Customer Success Manager is an AI-powered advisory role where you own strategic customer relationships, drive product adoption, articulate ROI, and accelerate growth using Zendesk’s AI technologies. - The overarching objective is proactive health management and outcome-driven engagement across the customer lifecycle, acting as an evangelist for Zendesk’s AI and automation and tailoring adoption roadmaps. - You will take full ownership from onboarding to renewal, design success plans, coordinate with Professional Services, monitor health metrics, forecast renewals, identify expansion opportunities, and build executive partnerships. - Requirements include 5+ years in customer success/experience, experience in enterprise SaaS/GTM roles, strong technical/product understanding of Zendesk and AI, ability to influence stakeholders, proficiency with CS tools like Gainsight and data analysis, and native German with business English. - Zendesk emphasizes inclusivity, hybrid work, and notes that AI may be used in screening; they are an AA/EEO/Veterans/Disabled employer offering accommodations for applicants with disabilities.

Zendesk is hiring a Staff Engineer for its AI Copilot organization to lead the Admin Copilot Conversational backend, focusing on LLM orchestration, intent detection, context retrieval, and tool execution, with end-to-end ownership from design to production. The role is hands-on and leadership-focused, requiring setting engineering standards, making architecture decisions, mentoring engineers, and influencing technical direction across the Copilot teams while collaborating with ML scientists, product, design, and partner engineers. You’ll also design evaluation frameworks, guardrails, and safety mechanisms for production LLM features and proactively address systemic risks and performance bottlenecks. Qualifications include 8+ years in software engineering with backend leadership, experience building distributed systems at scale, production LLM integration, fluency in a backend language (Ruby/Python/Go), strong AWS and container/CI/CD expertise, and a proven ability to operate under ambiguity and communicate tradeoffs. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, notes AI may screen applications, and provides accommodations for applicants with disabilities, including a contact email for accommodation requests.

Zendesk is seeking a Senior Software Engineer for its AI Copilot team to deliver AI-powered features for customer-service agents, taking ownership from design through production in a fast, iterative learning culture. You will own end-to-end features, work with ML scientists/engineers to integrate ML capabilities, contribute to architecture decisions, build scalable backend services and APIs, improve reliability, and mentor junior engineers. Required: 5+ years building/operating large-scale internet apps, fluency in Ruby (Python a plus), experience with distributed systems, REST APIs, AWS, Docker/Kubernetes, and CI/CD, plus ability to adapt to changing priorities and collaborate across disciplines. Preferred: SQL/data infra (Snowflake, dbt), exposure to LLM integration, ML pipelines/tools (Metaflow), event-driven architectures (Kafka), and iterative, metrics-driven product development (A/B tests, feature flags). The role uses a tech stack including Ruby/Python, AWS, Metaflow, S3/RDS/MySQL/Snowflake, and Kubernetes with Docker; Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, and accommodations with AI screening in certain cases.

Zendesk is hiring a Principal Customer Architect to help enterprise customers adopt its AI Resolution Platform and turn early proof of value into lasting adoption. In this role, you’ll lead technical adoption roadmaps, build account technology plans, diagnose barriers across configuration and data, guide AI/platform adoption with repeatable playbooks, lead discovery and demos, scope pilots with clear ROI, and coordinate specialists around shared customer outcomes. You should have strong technical judgment across SaaS configuration, APIs, data flows, and AI automation, and be able to translate complex technical ideas into business language, using adoption plans, maturity assessments, and stakeholder alignment to drive change. A typical background includes 12+ years in complex, customer-facing technical transformation or related fields, with a track record of owning adoption outcomes for enterprise customers and influencing senior stakeholders. Zendesk commits to inclusion, offers a hybrid work model, is an equal opportunity employer, and may use AI-based screening tools; accommodations for applicants with disabilities are available.

Zendesk seeks a Principal Customer Architect to help enterprise customers adopt the AI Resolution Platform, turning early proof of value into sustained adoption by shaping technical adoption strategies and aligning customer goals with Zendesk specialists. You’ll lead technical adoption roadmaps, build account technology plans, diagnose barriers across configuration, data, integrations, and processes, and coordinate AI experts and other specialists around shared outcomes. You’ll guide customers through AI and platform adoption with repeatable playbooks, product demonstrations, pilots with clear success criteria, and provide technical evidence for adoption and expansion. Required qualifications include 12+ years of experience in complex, customer-facing technical transformation or related fields, the ability to lead structured discovery and influence senior stakeholders, and experience with adoption programs; preferred include CX platforms, AI automation, productized pilots, and work in regulated environments. The role offers a US OTE range of $210,000–$320,000 with base/commission, potential bonuses or benefits, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The Hunter AE at Zendesk creates and closes net-new business through disciplined prospecting, consultative discovery, evidence-based value cases, and executive selling, while not owning post-sale expansion. Responsibilities include building qualified pipeline via outbound/inbound/partner routes, leading a repeatable prospecting-to-close process, translating customer priorities into a Zendesk AI value proposition, and coordinating with engineers, marketing, and leadership while keeping CRM data and forecasts accurate. The role typically requires 8–12 years of complex B2B SaaS new-business selling with value-based discovery and deal ownership, strong prospecting and executive engagement, commercial judgment, AI/platform fluency, and no specific degree required if experience is demonstrated. AI-era expectations include discussing AI and platform value at the business level, using approved AI tools for research while protecting confidentiality, and distinguishing uniquely human work from automation. Compensation ranges from US OTE $283,000–$425,000 with a 50/50 base/commission split, and Zendesk emphasizes hybrid work, equal opportunity, diversity, inclusion, and accommodations for disabilities, with AI screening possible in the hiring process.

This is a Sales Development role in Zendesk’s LATAM team designed to build the sales and talent pipeline, with training and a fast career path as Zendesk grows in Latin America. You’ll drive new business by managing a high volume of inbound leads in the CRM, qualifying high-value opportunities for Account Executives, and using strong communication to upsell and cross-sell before handing deals to AEs. The role requires a proactive, creative, customer-focused attitude with a “can do” spirit to overachieve on targets, while helping foster a fun, energetic team culture and a strong sales career trajectory. Ideal candidates are passionate about consultative sales (sales experience is a bonus but not required if you have a degree), have English proficiency, and must be located in Mexico City or the State of Mexico. Zendesk is committed to a hybrid, inclusive workplace, is an equal opportunity employer, may use AI screening in the application process, and will provide reasonable accommodations to applicants with disabilities upon request to peopleandplaces@zendesk.com.

This role is a Senior Technical Program Manager within Zendesk's Product Development, leading multiple complex, cross-functional technical programs that deliver measurable business outcomes and directly support functional OKRs. You’ll have end-to-end visibility of value creation across Zendesk, proactively identifying cross-functional friction and dependencies before they surface as delivery risks, and you’ll drive the narrative and operating cadence with senior leaders to enable high-quality, predictable delivery. Responsibilities include establishing program governance, decision forums, operating rhythms, escalation paths, and managing scope, critical path, risks, and change control while guiding groups through ambiguity and mentoring others to raise standards. The ideal candidate has prior software industry experience running large-scale engineering programs, released at least three major products, and is adept at translating goals into executable plans, with strong familiarity with Jira, Confluence, Kanban, and cross-regional collaboration. Zendesk offers a global role across EMEA, APAC, and AMER with a hybrid work model and a commitment to diversity, equity, and inclusion, including accommodations for applicants with disabilities.

Zendesk is seeking a trilingual Proposal Manager (Spanish, English, Portuguese) to join the RFP Central team and manage end-to-end creation and timely submission of high-quality bid responses as the company expands its pre-sales organization. The role involves collaborating across Sales, Presales, Legal, Security, and other internal teams to research, craft, and deliver clear, compelling responses to a wide range of procurement needs while driving global process discipline. Key duties include starting with smaller RFxs and progressing to global, high-stakes RFxs, facilitating kickoff meetings, setting schedules, and owning the final Main RFP Response Document to ensure compliance, tone, and quality. Required skills include 1-2+ years in proposal or technical writing, strong project management, strategic/creative writing ability, and collaborative adaptability. The position is based in Mexico City or Estado de Mexico with Zendesk’s hybrid work model; applicants should be aware of AI screening, and Zendesk is an equal opportunity employer that provides accommodations for disabilities.

Zendesk is hiring a Senior Partner Sales Executive to drive partner-led CCaaS growth across EMEA and APAC, leveraging AI, automation, and intelligent customer experiences. You will own the CCaaS partner revenue plan, recruit and scale partners (SIs, resellers, consultancies, BPOs/MSPs, technology alliances), and lead co-sell motions with Zendesk account teams. You’ll enable partners to commercialize Zendesk CCaaS and AI by developing onboarding, packaged offerings, and service-led plays, translating the AI/CCaaS strategy into clear use cases and monetization opportunities. The role requires 8+ years in partner/channel sales or GTM in SaaS with quota-carrying experience, a track record across EMEA/APAC, strong cross-functional collaboration, and AI fluency. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, notes that AI may be used to screen applicants, and provides accommodations for disabilities.

Zendesk is on a mission to power exceptional service globally and is seeking an Enterprise Account Executive to help government organizations and nonprofits transform their customer and employee service with AI-driven support, focusing on partnerships rather than just closing deals. The role requires owning a territory like a business owner, driving strategic growth with Australian government agencies, leading complex, value-first sales motions from Prospecting and PoC to multi-year deals, and serving as a trusted C-suite advisor. You’ll collaborate with internal product, engineering, and leadership teams and use tools like Salesforce, Clari, and internal AI tools to optimize sales execution and deliver predictable results. Ideal candidates have 8+ years in B2B cloud/software sales or solution engineering, excel as consultative storytellers, understand SaaS and AI business models tied to outcomes, and build lasting relationships with integrity, empathy, and resilience. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI screening in the hiring process, and provides reasonable accommodations for applicants with disabilities; for accommodations, contact peopleandplaces@zendesk.com.

Zendesk is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts, translating complex business challenges into AI-powered software solutions through technical discovery, solution design, and hands-on configuration. You will lead technical deal cycles, answer detailed RFPs, design standard integration topologies, run technical discovery and POCs, build agentic AI workflows, reuse accelerators, and collect field feedback to shape future platform enhancements. Required qualifications include 4–6 years in technical presales or related roles, proficiency with modern web technologies and REST APIs, practical AI and prompt-engineering experience, domain knowledge in SaaS/CX/IT support, travel up to 30%, and a bachelor’s degree; preferred qualifications include cloud data stacks, BI tools, industry experience, open-source/community involvement, and experience creating reusable implementation guides. The role emphasizes a customer-obsessed, builder-first, strategically minded, resilient, and collaborative mindset, with a Poland-based base salary range of zł302,000 to zł454,000 (plus potential bonuses and incentives). Zendesk notes a hybrid, inclusive work culture, may use AI in screening applicants, and provides accommodations for applicants with disabilities in accordance with applicable law.

The role is a support expert for Zendesk Premier customers, primarily English-speaking, acting as the global focal point to understand needs, advocate for solutions, and deliver the best possible customer experience. You own customer issues through resolution, provide guidance on APIs/Frameworks/SDKs, and coordinate during service incidents with Operations, Development, and Incident Management teams as well as the customer. Required skills include 2+ years as a Zendesk Administrator or deep product knowledge, 2–4 years of enterprise software support, enterprise/technical architecture experience, multi-vendor multi-platform SaaS troubleshooting, and 1 year of HTML/JSON/JavaScript/REST experience; strong cross-functional coordination and willingness to work outside hours; limited travel may be requested. Requested skills include formal presentation skills, innovative thinking, strong tooling knowledge around ChatGPT, Gemini, GSuite, Slack, and Confluence, and a secondary language such as French, German, or Portuguese is a plus. The role requires being physically located in Mexico City or Estado de Mexico, part of a hybrid work setup, with potential AI screening of applicants and Zendesk’s equal opportunity and accommodation policies.

Zendesk’s Center of Excellence is seeking a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS to lead partner onboarding, technical enablement, and co-selling support for Zendesk Contact Center solutions. Core duties include driving technical onboarding for partners, providing co-sell technical support, architecting scalable contact center solutions, and defining technical strategy and partner roadmaps, while mentoring internal teams and staying ahead of AI/ML trends. Qualifications include at least 10 years in solution architecture (5+ in contact centers), hands-on experience with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), strong enablement and leadership skills, excellent communication, and Python or NodeJS as a plus, with preferred Zendesk/AWS certifications. The US annualized OTE is $200,000 to $300,000 with an 80/20 base/commission mix, and compensation may include bonuses or other incentives, with final offer based on capabilities and location. Zendesk promotes hybrid work, diverse and inclusive employment, equal opportunity, and provides accommodations for applicants, including AI screening disclosures as applicable.

The Hunter AE at Zendesk is responsible for creating and closing durable net-new business through disciplined prospecting, discovery, value-case development, executive selling, negotiation, and a clean handoff to post-sale teams, and it does not cover installed-base expansion. They will build qualified net-new pipeline via outbound, inbound, and partner routes, lead a repeatable prospecting-to-close process, translate customer priorities into Zendesk AI-value propositions, align with executives across business, technology, security, finance, and procurement, and manage deal progression within guardrails while coordinating cross-functional teams to improve win probability. Requirements include typically 8–12 years of complex B2B SaaS new-business selling experience with evidence of outcomes, prospecting discipline, executive engagement, and credible AI/platform value discussion, plus CRM/forecast discipline; education isn’t strictly required if demonstrated capability and track record are present. AI-era expectations emphasize discussing AI and automation at the business level, using specialists when needed, framing opportunities around measurable outcomes and adoption risk, protecting data confidentiality, and distinguishing uniquely human work from automation while refining AI narratives with market insight. The role offers US OTE of $320,000–$480,000 (50/50 base/commission) plus potential bonuses, within Zendesk’s hybrid, inclusive culture; Zendesk is an equal-opportunity employer that provides accommodations for disabilities and may use AI in screening applications, with eligibility and EEO rights described for US-based applicants.

The Hunter AE at Zendesk is a new-business sales role focused on creating and closing net-new deals, not responsible for post-sale expansion. Responsibilities include building qualified pipeline via outbound, inbound, and partners; leading a repeatable prospecting-to-close process; aligning with executive stakeholders; and delivering value cases. They must translate customer priorities into a Zendesk AI/value proposition, orchestrate cross-functional teams, manage deals within guardrails, and ensure clean handoffs with documented goals. Requirements include typically 8–12 years in complex B2B SaaS sales with proven discovery, value-based selling, deal ownership, and AI/platform fluency; Day-one capabilities include targeted prospecting, consultative discovery, and multi-threaded executive selling. Compensation is US OTE of $320k–$480k (base/commission 50/50) with potential bonuses, and Zendesk emphasizes hybrid work, equal opportunity, diversity, and accommodations for disabilities.

Zendesk is on a mission to power exceptional service with AI-driven CX, and the Hunter Account Executive creates and closes durable net-new business by translating customer priorities into a Zendesk AI value proposition and coordinating across business, technical, security, finance, and procurement stakeholders—without owning installed-base expansion or post-sale outcomes. You will build and maintain qualified net-new pipeline through targeted outbound, inbound conversion, partner routes, and disciplined territory planning, lead a repeatable prospecting-to-close process from discovery to close, and orchestrate cross-functional teams to improve win probabilities while maintaining accurate CRM data and early risk signals. Day one capabilities include a genuine new-business orientation, consultative discovery to uncover problems and measurable outcomes, executive multi-threaded selling to diverse stakeholders, and strong commercial acumen to develop ROI narratives and manage deal economics with disciplined CRM and forecasting. Experience sought is typically 8–12 years in complex B2B SaaS new-business selling with value-based discovery and ownership of outcomes, plus evidence of prospecting discipline, quota attainment, executive engagement, and AI/platform fluency; no specific degree is required if an equivalent track record exists. AI-era expectations include discussing AI, automation, and platform value credibly at the business level, using approved AI tools to enhance research while protecting data, distinguishing human capabilities from automation, and knowing when to bring specialists; the US on-target earnings range is $320,000–$480,000 with a 50/50 base-to-commission mix, and Zendesk emphasizes hybrid work, diversity, equal opportunity, and accommodations for applicants with disabilities.

Zendesk is hiring a Partner Sales Executive for South EMEA to execute the partner-sourced and partner-influenced revenue plan, drive partner-led growth, and enable partners to sell AI-enabled Zendesk solutions that improve customer experience. Responsibilities include recruiting, onboarding, and scaling a portfolio of partners (SIs, resellers, consultancies/BPOs, technology alliances) to grow partner-influenced ARR, and leading co-sell motions on mid-to-large deals with Zendesk account teams. You’ll maintain partner pipeline health, forecast accuracy, and conduct regular performance reviews, escalating opportunities and risks, while collaborating with regional Sales, Marketing, Product, and Customer Success to run partner campaigns and improve partner experience. Requirements include 8+ years in partner/channel sales or related SaaS roles with quota-carrying experience, success in recruiting/growing partner relationships and driving revenue, ability to negotiate deals and lead partner-led motions, and AI fluency to translate capabilities into partner use cases and monetisation. Preferred qualifications include experience in EMEA markets, packaging partner-ready offerings, co-funded partner marketing, and exposure to AI/ML capabilities through partners; Zendesk emphasizes an inclusive culture, hybrid work, and equal opportunity with AI screening and accommodations for disabilities.

Zendesk is seeking a strategic, hands-on marketing leader to build the global account-based experience (ABX) framework and programs that engage priority accounts and industries and drive measurable pipeline impact. The role will evolve the ABX operating model across 1:1 named accounts, 1:few cohorts, and scaled programs, create repeatable playbooks and templates for regional activation, and lead paid media strategy and global industry plays. You’ll partner with Regional Marketing, Sales, Product Marketing, Marketing Operations, and Sales Operations to translate account signals into coordinated programs, establish performance measures, implement AI-enabled workflows, and continuously test new audiences and approaches. Requirements include 5+ years in B2B SaaS marketing with ABM/industry/demand-gen, experience planning and activating paid media, familiarity with ABM platforms and CRM, ability to link marketing to pipeline outcomes, and comfort with AI-enabled tools with proper governance. The compensation details include a US base salary range of $148,000-$222,000 (with potential bonus and incentives), a hybrid work arrangement, and Zendesk’s commitment to equal opportunity and accommodations for applicants with disabilities.

Zendesk is seeking a Chief of Staff to the Chief People Officer to turn priorities into progress by clarifying strategy, portfolio, operating rhythm, and communications for the People team and the business. Responsibilities include partnering with the CPO on strategic priorities and annual plans, leading People initiatives portfolio management, coordinating budgeting with Finance, preparing board and executive materials, planning offsites and all-hands, and driving high-priority special projects. The role requires a strategic operator with strong executive communication, sound judgment, data-informed prioritization, the ability to influence senior leaders without formal authority, comfort with ambiguity, and proficiency with AI-enabled planning tools; applicants should have 10+ years in strategy/ops and 4+ years partnering with C-suite, plus experience developing budgets and executive materials. Preferred qualifications include experience supporting a CHRO or senior leadership in a global tech or SaaS company, experience in a large multi-region organization undergoing growth or transformation, and using planning and analytics tools to improve transparency and decision-making. Compensation includes a US base salary range of $185,000–$277,000 with potential bonus and benefits, and Zendesk highlights a hybrid work model, equal opportunity hiring, and accommodations for applicants with disabilities, while noting AI screening may be used as part of the process.

Zendesk is hiring a Senior SEO Specialist for international markets, with Germany as a core market, plus the UK, ANZ, and select Tier 2 markets like India and Singapore, focusing on content, technical SEO, and AI-powered discovery. The role involves developing and executing international SEO and AEO strategies, analyzing demand and competition to inform market-specific recommendations, and leading German-language organic optimization efforts. It also includes surfacing content opportunities with cross-functional teams, planning SEO/AEO experiments, and building AI-powered automations to scale research, localization, and QA. The candidate will monitor performance using GA4, Google Search Console, Snowflake, and AEO platforms, translating insights into priorities and partnering across Content, Web, Engineering, Product Marketing, Localization, Analytics, and Paid Media to influence roadmaps. Requirements include 5+ years of hands-on SEO in SaaS/enterprise, fluency in German and English, experience with both content and technical SEO and AEO, multi-market management, AI automation experience, strong analytics, experimentation skills, and excellent cross-functional communication; Zendesk emphasizes equal opportunity and offers a hybrid work model with accommodations.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market) including the UK, ANZ, and select Tier 2 markets like India and Singapore, focusing on content and technical SEO and AI-powered discovery. The role develops and executes international SEO and AEO strategies, identifies market-specific opportunities, leads German-language SEO, and plans experiments to scale successful approaches across markets. It also maintains technical SEO health, conducts audits, collaborates with Web/Engineering, and builds AI-powered automations and agentic workflows to scale research, localization, QA, and reporting. Required qualifications include 5+ years of hands-on SEO (SaaS/enterprise), fluency in German and English, experience across content and technical SEO plus AEO and AI discovery, cross-market management, and proficiency with AI automation and analytics tools. The Poland base salary range is zł165,000–zł247,000, with potential bonuses; Zendesk emphasizes hybrid work, equal opportunity and diversity commitments, and accommodations for applicants.

Zendesk is seeking an Account Executive based in Milano, Italy, with a proven B2B sales track record and a preference for AI-sales experience, to build relationships and expand Zendesk's offerings for new and existing customers. The role focuses on driving top-line revenue growth in Italy by acquiring new customers, penetrating top-tier accounts, cross-selling additional products, and fostering long-term strategic partnerships through data-driven prospecting and retention strategies. Key duties include creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, leading complex, value-centric sales cycles (including PoCs and multi-month deals), and securing C-level sponsorship while collaborating with internal teams. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota attainment, experience selling to C-levels, excellent presentation/negotiation skills, familiarity with Salesforce, Outreach, Clari, Seismic, Looker, willingness to travel, and fluency in Italian and English. Zendesk highlights its mission and hybrid work model, supports diversity, equity, and inclusion, and notes that AI or automated decision systems may screen applicants; it is an AA/EEO/Veterans/Disabled employer offering reasonable accommodations via peopleandplaces@zendesk.com.

Zendesk is seeking an Account Executive to drive revenue growth in the Iberian market (Spain and Portugal), based in Madrid, with a focus on new business. The role emphasizes prospecting, acquiring new customers, expanding existing partnerships, cross-selling Zendesk products, and nurturing long-term relationships to maximize revenue and retention. You will create quarterly territory plans, manage multi-month, value-centric deals (including proof of concept), maintain a robust pipeline, and secure C-level sponsorship to advance strategic opportunities. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota record, experience selling to C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus fluency in Spanish and English (Portuguese a plus) and the ability to travel. Zendesk highlights its mission, hybrid work model, commitment to fairness and diversity, and notes that AI screening may be used in the hiring process, with accommodations available for applicants with disabilities.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations function to build scalable systems, processes, and an operating rhythm that enable fast, high-quality, and measurable marketing impact across funnel operations, campaign execution, journey orchestration, martech, and process optimization. Responsibilities include leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes, and setting strategy and governance for the marketing tech ecosystem while partnering with cross-functional teams. The role emphasizes thoughtful use of automation and AI to boost campaign velocity and decision quality, establishes performance visibility for health metrics, and translates complex topics into clear senior-leader recommendations with trade-offs and investment guidance. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops with leadership experience, proven experience with marketing automation and CRM, funnel/campaign/orchestration, complex program management, and familiarity with Salesforce/Marketo and AI tools; experience in a high-growth B2B SaaS or global environment is preferred. Zendesk highlights an inclusive culture, hybrid work options, and equal opportunity employment, with a US base salary range of $220,000–$330,000 plus potential bonuses, and offers accommodations for disabilities and AI-screening disclosures as part of the hiring process.

The Sr. Marketing Strategy & Operations Lead at Zendesk is a senior individual contributor responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, business operations, performance management, and cross-functional coordination. Responsibilities include partnering with Marketing leaders to set annual and quarterly priorities and milestones, driving planning, forecasting, budget and resource discussions, defining ownership and decision rights, creating operating frameworks, and analyzing performance to surface trade-offs and improve growth and efficiency. The role also involves coordinating with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams; facilitating leadership discussions; and identifying opportunities to simplify processes and automate recurring work. Qualifications include 8+ years in marketing strategy, operations, or related fields; experience leading planning and cross-functional initiatives; strong analytical and financial modeling skills; ability to build executive-ready narratives; and a preference for experience in a high-growth B2B SaaS or global marketing environment. Compensation includes a US base salary range of $134,000 to $200,000, with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace, AI screening disclosures, and an equal opportunity policy with accommodations for disabilities.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy and AI automation to design and deploy agentic AI workflows for global customers. This is a highly technical, non-generalist presales role where you own the technical strategy and act as a strategic advisor to C-suite and engineering leadership. You will architect agentic AI solutions, conduct rigorous technical discovery and POCs, develop production-ready accelerators, and oversee the technical sales lifecycle from qualification to deployment while feeding field insights back to product. Qualifications include a bachelor’s in a quantitative field, 6+ years in technical presales/solutions engineering or systems architecture, expertise in Python/Node.js/REST APIs, AI/LLMs, and knowledge of CCaaS/ITSM, with 30–50% travel. Preferred qualifications include a master’s or cloud/AI certifications, community involvement, and experience creating reusable implementation guides, with a location requirement of Karnataka or Maharashtra and Zendesk’s commitment to diversity, hybrid work, and accessible accommodations.

The Principal, Enterprise QA & IT Delivery Leader at Zendesk is a senior QA and delivery role overseeing large-scale testing across complex integrations and ERP transformations, serving as the primary QA engineering delivery lead and partnering with business and product leaders to ensure high-investment initiatives don’t fail. Responsibilities include releasing quality governance across multiple squads, ensuring quality gates and criteria are met, expanding core testing platforms, and driving enterprise adoption of Playwright, Jenkins, and QA utilities. The role also focuses on scaling QA through AI—designing plans to automate test generation, accelerate releases, use predictive tooling to identify hotspots, and leading E2E transformation leadership to modernize legacy testing practices. Additional duties cover defect management and auditability with RCA, maintaining bi-directional traceability between test cases and defects (X-Ray and Jira), owning test management and reporting, data hygiene, and leading QA ceremonies and stakeholder alignment. Required skills include 10+ years in Software Quality Engineering with 5+ in leadership, strong automation experience with Playwright and CI/CD (Jenkins), expertise in RCA and traceability, experience with X-Ray and Jira, and AI-enabled testing experience; the role is located in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and accommodations.

Zendesk is hiring a Commercial Account Executive to power AI-first customer experience solutions and drive real business transformation for customers across WA and SA. In this role you’ll focus on new customer acquisition and expanding existing partnerships in the mid-market Commercial segment, crafting data-driven territory plans and building a high-converting pipeline while collaborating with Solution Engineers, Marketing, Customer Success, and leadership. The ideal candidate has B2B SaaS sales experience (ideally mid-market or complex deals), a consultative approach with senior leaders, a passion for AI and its ROI, an ownership mindset, and a willingness to travel to customer sites within WA/SA. Bonus points for tools like Salesforce, Clari, Gong, or Tableau/Looker, and for prior CX or EX software experience. Zendesk supports a hybrid, inclusive workplace, is an equal opportunity employer, may use AI to screen applications, and offers reasonable accommodations to applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for North & East India to grow its enterprise SaaS base and build human-centered customer relationships. The role is responsible for driving top-line revenue by acquiring new enterprise clients, cross-selling to existing customers, managing key relationships for retention, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles with multi-month proofs of concept, maintain a robust pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales and product alignment. Requirements include a BA/BS, 10+ years in cloud/software B2B sales or solution engineering with a proven quota record, experience selling to VP/C-level executives, proficiency with Salesforce, Outreach, Clari, Seismic, Looker, and willingness to travel; base location NCR region with the caveat that the company can only hire candidates located and planning to work from Karnataka or Maharashtra per requisition. Zendesk emphasizes hybrid work, equal opportunity and inclusion, AI may be used for screening, and accommodations for applicants with disabilities can be requested.

Zendesk aims to power exceptional service for every person and is seeking a Corporate Account Executive to grow its South Korea B2B SaaS footprint by hunting new opportunities and closing deals. You will drive top-line revenue, manage and grow customer relationships, and develop account expansion strategies including cross-selling to optimize revenue and profitability. You'll use data insights and customer intent to prospect new clients, articulate the value of Zendesk products to align with business goals, and lead competitive sales cycles. Requirements include a BA/BS or equivalent, at least 1 year of B2B or channel sales in SaaS, bilingual English and Korean, strong prospecting and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk offers a hybrid work model and emphasizes diversity and inclusion, with AI screening disclosures and accommodations available for applicants with disabilities.

Zendesk seeks an Enterprise Account Executive based in Madrid to drive growth across Iberia by selling AI-driven CX solutions to large enterprises (1500+ employees). You will build trusted executive relationships, identify expansion opportunities, cross-sell/upsell AI and automation solutions, manage a data-informed pipeline, and lead multi-stakeholder, proof-of-concept deals with AI-enabled solution design to enable high-value deployments. Responsibilities include creating quarterly territory and account plans, collaborating with Customer Success, Solutions Engineering, and Product teams, and maintaining robust forecasting to exceed revenue goals. Requirements cover 8+ years in cloud/software B2B sales or solution engineering, proven success in enterprise sales with executive-level engagement and quota attainment, strong negotiation/closing, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, Looker. Zendesk emphasizes a diverse, inclusive culture with hybrid work options, equal opportunity and disability accommodations, and a policy that AI may be used to screen applicants per company guidelines.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding existing partnerships with innovative solutions. The role focuses on driving top-line revenue, cross-selling, managing strategic customer relationships, using data insights to improve prospecting and retention, and creating quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust sales pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, 8+ years in cloud/software B2B sales with a track record of exceeding targets, experience selling to VP and C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, along with willingness to travel. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), potential bonuses, a hybrid work model, AI screening per company policy, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring a Senior Solutions Architect to expand its Services business in North America, acting as the technical bridge between Account Executives and customers to design AI-enabled, scalable customer experience solutions. Key responsibilities include leading technical discovery and scoping with corporate, mid-market, and enterprise customers, owning the technical relationship through the sales cycle, designing end-to-end CX/ITSM/data/automation/AI-enabled solutions, mentoring the AMER Solutions Architecture team, and ensuring proposals align with delivery standards and outcomes. Required qualifications include 2+ years in presales/solutions consulting or similar roles, experience selling or scoping mid-market to enterprise software, the ability to communicate with C-level and technical stakeholders, familiarity with CX/ITSM/CRM platforms such as Zendesk, and experience leading pilots, PoCs, or technical workshops; familiarity with AI-enabled customer service is a plus. The AI/automation emphasis requires hands-on experience with AI tools, agentic workflows, prompt design, reusable AI skills, APIs and integrations, and the ability to explain AI opportunities, limitations, governance, and risk to diverse stakeholders. Compensation includes a US OTE of $206,000–$308,000 (80/20 base/commission), a hybrid/work-from-office-and-remote model, equal opportunity and accommodations, potential bonuses/benefits, and travel as needed for strategic customer engagements; AI screening may be used in the hiring process.

Zendesk is seeking a Senior Account Executive in the Greater China Region for a new-business heavy, individual-contributor role focused on building pipeline, acquiring net-new logos, and growing the Commercial/Mid-Market account base. Responsibilities include driving top-line revenue, nurturing relationships for retention and strategic partnerships, cross-selling, leveraging data insights to improve prospecting and expansion, and leading complex, value-driven sales cycles with executive sponsorship. The role requires a BA/BS, 8+ years of B2B SaaS sales (CX preferred), Mandarin/Cantonese fluency, proven ability to create and scale a pipeline, manage renewals, sell to VP/C-level executives, and travel up to 50%, with experience using tools like Salesforce and Clari. It also demands maintaining a robust forecast and exceeding quarterly/annual revenue goals while collaborating with internal teams to optimize sales strategies. Zendesk emphasizes a hybrid, inclusive culture, AI screening as part of the process, and equal opportunity employment with accommodations for disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB customer base and drive growth in the SaaS space, with upcoming multilingual opportunities in French, German, Dutch, Italian, and Spanish. The role emphasizes driving top-line revenue by acquiring new customers, expanding existing accounts, nurturing relationships for satisfaction and retention, cross-selling additional products, and using data insights to prospect and optimize revenue, while maintaining a qualified Salesforce pipeline. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk supports a hybrid work model with a team-driven onsite experience and flexibility to work remotely part of the week, alongside a global, inclusive culture and offices around the world. The company is an equal opportunity employer with ongoing diversity, equity, and inclusion commitments and provides reasonable accommodations for applicants and employees with disabilities, with a dedicated contact for accommodation requests.

Zendesk is hiring Digital Inside Sales Specialists as founding members of a new, fast-growing team to become product experts and guide both new and existing customers through the Zendesk buying journey. The role requires traveling to a Zendesk office during training and then transitioning to a hybrid schedule, with ideal candidates having a proven 2+ years in software/SaaS sales and the ability to manage full sales cycles. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, advocating for customer needs, meeting or exceeding SLAs/KPIs, contributing to a shared revenue target, and driving activity and pipeline. Required languages include English plus fluency in Dutch, German, Arabic, or French, with the ability to work with global clients, strong organizational skills, multitasking ability, and readiness to work 3 days per week in Lisbon. The role is hybrid with in-office time determined by the manager; Zendesk emphasizes diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build relationships with new clients, and expand Zendesk’s offerings by aligning to customers’ goals. The role focuses on driving top-line revenue through new acquisitions and account expansion, nurturing relationships for retention, cross-selling, and leading complex, value-based sales cycles to exceed quarterly and annual targets, while using data and customer insights to improve pipeline and retention. It requires maintaining a robust pipeline with accurate forecasting, securing executive sponsorship, collaborating with internal teams, and traveling as needed. Qualifications include a BA/BS (or equivalent), 3+ years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, mastery of long sales cycles and renewals, and the ability to sell to VP/C-level executives, plus familiarity with Salesforce and Clari. Zendesk emphasizes a human-centered customer experience, hybrid work options, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.