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The Senior Analyst, CX Data & Insights at Zendesk will serve as a trusted advisor who bridges complex datasets and strategic CX initiatives to ensure leadership decisions are data-driven and that post-sales changes have measurable business impact. Key responsibilities include delivering prescriptive guidance for CX leadership, performing lifecycle and churn analytics, and building impact models that quantify GRR and NRR improvements, while leading quantitative analysis for projects like annual account carves, territory balancing, and customer segmentation; the role also involves “vibe coding” to prototype AI scripts, leveraging Snowflake AI features and BI tools, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake to create a unified post-sales view. The role requires production-level SQL in Snowflake, ownership of downstream data requirements as part of the CX liaison to the Enterprise Data & Analytics team, and standardization of metric definitions, with a strong emphasis on data governance. Candidates should have 7+ years in Strategy & Operations, Advanced Data Analytics, or Customer Success Operations in a high-growth B2B SaaS environment, an AI-first mindset, advanced SQL and data warehousing experience, domain expertise in post-sales metrics (GRR, NRR), and strong stakeholder management and communication skills. The US base salary range is $139,000 to $209,000, with potential bonuses or incentives, and Zendesk highlights a hybrid/work-from-office model, equal opportunity employment, and accommodations for applicants with disabilities, while noting that AI may be used to screen applications.

Zendesk is seeking a Senior Director of Product Security to define and lead the company’s product security strategy across SaaS, cloud-native, and AI-enabled systems, making security a native design principle rather than a late-stage checkpoint. The role involves setting the security vision and operating model, building a roadmap with clear outcomes, and partnering with Product, Engineering, AI, Infrastructure, Privacy, Legal, and GRC to align security with business strategy and customer trust. You will serve as a senior technical authority, conducting high-risk architecture reviews, threat modeling, vulnerability analysis, and incident remediation, while driving secure-by-design patterns, automated tooling, and secure SDLC across code, dependencies, APIs, and CI/CD pipelines. Responsibilities also include owning product vulnerability management and response end-to-end, coordinating with bug bounty programs and external tests, and building a high-performing, inclusive global team with strong cross-functional influence. Qualifications include 12+ years in product security and related fields, 7+ years leading teams, hands-on depth across web/API security, cloud security, and AI risk, plus preferred experience with SaaS marketplaces, governance frameworks, and relevant certifications; the US base salary ranges from $278,000 to $416,000 with potential bonuses, and Zendesk supports hybrid work and accommodations.

Zendesk seeks an AI Success Strategist to own the strategic AI roadmap for customers, develop executive partnerships from day one, and ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, delivering multi-year roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs and translate adoption into measurable revenue and retention improvements. Key responsibilities include acting as design authority for deployments, coordinating cross-functional efforts, partnering with executives on long-term AI strategy, sustaining mutual roadmaps, owning channel/adoption strategy, and advising on responsible AI and governance. Requirements include 8+ years in Customer Success/Experience, 2+ years AI experience, enterprise SaaS GTM background, strong adoption analytics, bachelor's degree (advanced degrees or AI strategy/project management certifications preferred); US OTE is $118k-$178k (70/30 base/commission), with potential bonuses, and Zendesk emphasizes diversity and accommodations in its inclusive culture.

Zendesk is hiring an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow enterprise accounts and deepen partnerships. The role focuses on driving revenue from new enterprise customers, cross-selling to existing clients, securing executive sponsorship, and developing quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust pipeline and accurate forecast, and align Zendesk solutions with client objectives to ensure satisfaction and expansion. Requirements include a BA/BS, proven quota attainment, experience selling to VP/C-level executives in large organizations, familiarity with tools like Salesforce and Clari, and the ability to travel. Zendesk emphasizes its mission-driven culture, offers hybrid and inclusive work arrangements, discloses AI screening in hiring per policy, and is an equal opportunity employer with accommodations for disabilities.

The Partner Sales Executive will join Zendesk's growing EMEA Partner Sales Team to build, operationalize, and own the partner-led plan for the territory, including recruiting and onboarding partners and driving revenue and profitability growth aligned with Zendesk strategy. The role requires leading opportunities with partners and Zendesk Direct Sales, with a proven track record of quota over-achievement and a hunter mentality focused on partner and customer success. Daily responsibilities include creating a powerful partner ecosystem aligned to GTM priorities, hitting partner sales targets across new business and expansions, enabling partners through training and joint business planning, coordinating GTM activities with Marketing, and ensuring ROI and timely follow-up of leads. You will act as a liaison between the Zendesk partner ecosystem and the Sales Team, maintain CRM data and forecasts, manage the partner pipeline, and deliver excellent partner experience across functions such as Pre-Sales, Sales Operations, Marketing, and Enablement. Requirements include 5+ years in B2B SaaS sales with quota attainment, proficiency with Google Apps and CRM, strong prospecting and communication skills, ability to craft business plans with C-level stakeholders, knowledge of sales methodologies, English fluency (Nordic/Benelux a plus), and Zendesk's hybrid, inclusive culture with AI-screening disclosures as part of the hiring process.

- The Senior Manager, Commercial France will lead and develop a team of Account Executives, driving pipeline growth and bookings by helping existing customers leverage Zendesk for CX and pursuing new business through scaled prospecting and AE-led activities, while applying a MEDDPICC and upfront contract-based sales process. - The role requires a positive, results-oriented SaaS leader with at least five years of experience scaling sales in a high-growth environment, fluent in English and French, who can build, mentor, and scale a team to achieve quarterly targets. - You will direct a geographically defined team, lead from the front in sales cycles, regularly meet with senior stakeholders to report results and shape business direction, and provide feedback on marketing while maintaining agility and a metrics-driven culture. - Additional responsibilities include mentoring and onboarding new AEs, enabling cross-functional collaboration with Professional Services, Partners, Marketing, Ops, Product, and IT to push initiatives and refine the sales strategy, process, and tactics. - Zendesk emphasizes being an equal opportunity employer with a strong focus on diversity, inclusion, and flexible hybrid work options, offering accommodations for disabilities and information on EEO rights, with AI screening potentially used during applications.

The role is a Partner Sales Executive in Zendesk's EMEA Partner Sales Team, tasked with building, operationalizing, and owning the partner-led plan for the territory and achieving revenue and profitability targets in line with Zendesk strategy. Responsibilities include recruiting and onboarding new partners, enabling them on Zendesk value propositions and sales plays, leading joint opportunities with partners and Zendesk Direct Sales, and developing quarterly joint business plans with top partners. You will build a partner ecosystem, align regional sales with partners, coordinate GTM activities with marketing, track leads, deals, and forecasts in the CRM, and maintain a strong new-business pipeline. Education and experience requirements include a bachelor's degree, 5+ years in B2B SaaS sales with quota attainment, proficiency with CRM and Google Apps, strong prospecting and communication skills, and ideally multilingual capabilities (English plus Nordic/Benelux); knowledge of sales methodologies and BI tools is a plus. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity; AI may be used to screen applicants per policy, and accommodations are available for applicants with disabilities.

Zendesk is seeking a Senior Account Executive in the Greater China Region for a new-business heavy, individual-contributor role focused on building pipeline, acquiring net-new logos, and growing the Commercial/Mid-Market account base. Responsibilities include driving top-line revenue, nurturing relationships for retention and strategic partnerships, cross-selling, leveraging data insights to improve prospecting and expansion, and leading complex, value-driven sales cycles with executive sponsorship. The role requires a BA/BS, 8+ years of B2B SaaS sales (CX preferred), Mandarin/Cantonese fluency, proven ability to create and scale a pipeline, manage renewals, sell to VP/C-level executives, and travel up to 50%, with experience using tools like Salesforce and Clari. It also demands maintaining a robust forecast and exceeding quarterly/annual revenue goals while collaborating with internal teams to optimize sales strategies. Zendesk emphasizes a hybrid, inclusive culture, AI screening as part of the process, and equal opportunity employment with accommodations for disabilities.

Zendesk is hiring a Sales Operations Manager for the EMEA region who will report to the Director of GTM Operations, EMEA and serve as the strategic operations partner to the Regional VP of Sales for the North region (permanent) and the Central region on an interim basis, in a high-visibility role. The role goes beyond reporting and dashboards; it will actively shape regional strategy, manage key sales rhythms, and represent regional sales leadership in global forums. Core responsibilities include partnering with RVPs on forecasting, pipeline management, and GTM planning; owning end-to-end regional sales processes; driving AI adoption and automation; and serving as the regional SME for Zendesk’s sales tech stack with a view to global alignment. Candidates should have 3+ years in SaaS Sales or Revenue Operations, German language is desirable but not required, strong data fluency with Salesforce and BI (SQL a plus), and the ability to drive AI/automation adoption while balancing long-term strategy with day-to-day tasks. Zendesk promotes hybrid work, equal opportunity, and global diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead compensation, benefits, accommodations, and HR compliance globally, defining a holistic rewards strategy and enabling scalable delivery through automation and AI, with reporting to executive leadership and occasional Board updates. The role is the enterprise owner of Total Rewards standards, policy, and compliance, with a roadmap to scale these domains using automation and AI, and it involves advising executives and occasionally presenting to the Board on people risk and pay strategy. Key duties include designing and governing compensation, equity, and benefits programs; administering executive compensation; driving AI and analytics adoption to automate analysis and surface pay equity insights; simplifying operations and governance; owning executive and Board materials; and mentoring the Total Rewards team. Requirements call for 12+ years of progressive HR experience with deep Total Rewards and executive compensation expertise, global leadership in SaaS/technology or similar, experience implementing HR automation/AI solutions, data-driven capabilities, and strong cross-functional and board-facing communication; preferred background includes Workday, global equity and sales compensation, and experience in high-growth environments; AI literacy is required. The US base salary range is $283,000–$425,000 with potential bonuses and incentives, and Zendesk emphasizes diversity and inclusion, hybrid and remote work options, accessibility accommodations, and the possibility of AI-enabled screening in the hiring process.

Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe to own and improve the proxy tier, global CDN, and other edge services that handle billions of HTTP requests daily, with a focus on observability, resilience, and modern technologies. You’ll build and manage the proxy tier, ensure efficient asset delivery via the CDN, collaborate with a small team of engineers, ship code to production, review peers’ changes, and use a tech stack including AWS, Cloudflare, Kubernetes, Terraform, and Go. The role requires at least 5+ years in DevOps or production engineering for high-traffic distributed systems, plus 5+ years with edge technologies (HTTP, TLS, load balancing, DNS, CDN), Linux/Docker/Kubernetes experience, and hands-on AWS experience, with strong cross-team collaboration. Preferred competencies include SaaS experience, problem-solving and documentation skills, knowledge of caching/CDN solutions, observability via metrics and traces, and willingness to learn Go, with the stated stack also featuring Envoy, OpenResty, Spinnaker, GitHub, and Datadog. Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, and accommodations, and notes that applicants may be screened by AI tools, with provisions for remote work and disability accommodations.

The role is Director of Sales Operations, Planning at Zendesk, leading Territory Planning Operations and Quota Strategy & Operations to operationalize GTM strategy and align Sales, Marketing, Customer Success, and Finance. It acts as the planning bridge between Field Sales Operations and Worldwide Sales Planning to ensure accurate execution, efficient escalations, and representation of field needs in global processes. Responsibilities include co-leading annual GTM planning (headcount, capacity modeling, segmentation, territory design, budget alignment) and driving large-scale initiatives like territory realignment, market expansion, and GTM process redesign, while partnering with leaders to drive planning accuracy and cross-functional excellence. In Quota Strategy & Operations, the role establishes global quota allocation, designs quota structures reflecting territory potential, ensures consistent and defensible methodologies, captures feedback, synthesizes outputs for executives, and maintains documentation plus continuous tool/process improvements. Qualifications include 8–12+ years in Sales/GTM or Revenue Ops with deep expertise in territory modeling and quota setting, strong analytical and financial skills, cross-functional collaboration experience, executive communication ability, familiarity with sales motion models and tools such as Salesforce and Tableau, and a commitment to a collaborative, data-driven culture; Zendesk emphasizes hybrid work, diversity, and accommodations.

Zendesk is hiring a Senior Sales Engineer who will serve as a trusted advisor, leading complex technical engagements and translating the company's AI-powered platform into measurable business outcomes to drive customer growth, in collaboration with Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery with AI readiness assessments and tailored demos, architecting AI-driven CX and ES solutions, and owning end-to-end technical strategy from qualification through pilots while ensuring alignment with goals and compliance. The role also involves integrating and scaling secure solutions using Zendesk APIs, middleware, telephony, and major cloud platforms, cross-functional collaboration to influence product roadmaps and GTM, and using Zendesk analytics to measure ROI and promote continuous AI adoption. Requirements include 5+ years of presales or solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep AI expertise (LLMs, NLP, automation), domain experience in CCaaS/CS software/ITSM/BI/WFM or integration, excellent communication skills, a bachelor’s degree (or equivalent), and willingness to travel. The compensation range for US-based roles is OTE $188k–$282k with an 80/20 base/commission split, and Zendesk offers a hybrid, inclusive work environment with equal opportunity employment and accommodations for disabilities; AI screening may be used in hiring.

Zendesk is hiring a Forward Deployed Engineer (FDE) – AI & Solutions who is a hybrid software engineer and strategic consultant, embedded with strategic customers to tackle complex blockers and deliver measurable ROI (e.g., building multi-layer AI agents, custom data pipelines, or integrating AI into legacy stacks). You’ll drive end-to-end AI deployments, owning discovery, scoping, system design, and production rollout, while troubleshooting unsolvable blockers as the final line of defense and building bespoke agentic solutions with direct coding, RAG architectures, and seamless integration with client systems. The role requires a founder mentality—thriving in ambiguity, mapping undocumented APIs, and charting a path to victory without a playbook—along with 5+ years of production-grade Python and JavaScript/TypeScript, familiarity with Ruby or Java, a full-stack mindset across UI, APIs, cloud (AWS), and Metaflow, and deep AI fluency. Preferred qualifications include experience with Zendesk and AI Agents, a background in FDE/Professional Services/Technical Account Management implementing complex systems, and the ability to travel 25-50% as needed. The US OTE ranges from $200k to $300k with an 80/20 base/commission split, possible bonuses or incentives, and Zendesk’s commitment to a hybrid, inclusive culture; AI may be used in screening, and the company is an equal opportunity employer that offers accommodations for applicants with disabilities.

Zendesk is hiring a Director, Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, and aligning go-to-market priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions. It also requires driving enterprise-level transformation by scaling sales processes, enablement, and tools, and translating complex data into board- and executive-level recommendations. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, strong cross-functional leadership, advanced analytical skills, and exceptional communication with C-suite experience, plus English fluency. The position is fully flexible/remote with optional in-person collaboration, offering a US base salary of $174,000–$262,000 plus potential bonuses; Zendesk is an equal opportunity employer committed to diversity and inclusion and may use AI screening as part of the hiring process.

Zendesk has acquired Forethought (March 2026) and is building enterprise-ready, self-improving AI agents; the Platform Architect for Forethought AI will bridge technical strategy and enterprise transformation, partnering with Enterprise Account Executives to architect complex workflow automations and voice capabilities while demonstrating the business value of generative AI to leading brands. You will serve as the primary pre-sales technical leader, guiding client relationships, leading discovery and scoping, and delivering solution architecture, rapid prototypes, and customized AI demonstrations that translate complex technical workflows into executive business narratives. You will own the PoV lifecycle, scope and run Proofs of Value with defined success metrics, and provide integration subject matter expertise across Zendesk APIs, webhooks, and cloud patterns (AWS), while advising on generative AI best practices. Required qualifications include 5–8 years in enterprise pre-sales/technical consulting or architecture, hands-on coding or scripting experience, strong AI/ML/NLP fluency, and the ability to manage multiple high-stakes accounts and articulate business value to C-level stakeholders. Preferred qualifications include extensive experience designing AWS-based integrations, certifications or strong experience with enterprise sales frameworks (e.g., MEDDPICC), and domain expertise in customer support or automation platforms; Zendesk emphasizes hybrid work, diversity and inclusion, offers accommodations for disabilities, and notes AI screening of applications as permitted.

Zendesk is seeking an SMB Account Executive to grow its SMB customer base and drive growth in the SaaS space, with upcoming multilingual opportunities in French, German, Dutch, Italian, and Spanish. The role emphasizes driving top-line revenue by acquiring new customers, expanding existing accounts, nurturing relationships for satisfaction and retention, cross-selling additional products, and using data insights to prospect and optimize revenue, while maintaining a qualified Salesforce pipeline. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk supports a hybrid work model with a team-driven onsite experience and flexibility to work remotely part of the week, alongside a global, inclusive culture and offices around the world. The company is an equal opportunity employer with ongoing diversity, equity, and inclusion commitments and provides reasonable accommodations for applicants and employees with disabilities, with a dedicated contact for accommodation requests.

Zendesk is hiring Digital Inside Sales Specialists as founding members of a new, fast-growing team to become product experts and guide both new and existing customers through the Zendesk buying journey. The role requires traveling to a Zendesk office during training and then transitioning to a hybrid schedule, with ideal candidates having a proven 2+ years in software/SaaS sales and the ability to manage full sales cycles. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, advocating for customer needs, meeting or exceeding SLAs/KPIs, contributing to a shared revenue target, and driving activity and pipeline. Required languages include English plus fluency in Dutch, German, Arabic, or French, with the ability to work with global clients, strong organizational skills, multitasking ability, and readiness to work 3 days per week in Lisbon. The role is hybrid with in-office time determined by the manager; Zendesk emphasizes diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland for their Product and Engineering Organization, with a hybrid setup requiring one day per week in the office and roles across ML, Mobile, Front-end, Back-end Java/Ruby, and Data Science. You will collaborate with global teams to build scalable, high-performance products, writing code, design docs, tests, instrumenting changes, and deploying to production. Basic qualifications include 2–6 years of experience depending on level, proficiency in at least one of Ruby on Rails, Scala, Python, or JavaScript, plus experience with AWS and distributed systems, SaaS experience, Agile, strong communication, and a computer science degree as a plus. They offer ownership of projects, a collaborative team, opportunities to learn and grow, flexibility, a stable international engineering culture, and a Polish base salary range of zł257,000 to zł385,000 with potential bonuses or incentives, with the hybrid schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities; applications are reviewed regularly and future opportunities will be considered.

Unleash, now part of Zendesk, is hiring a Data Scientist in Tel Aviv on a hybrid model to build AI capabilities powering an agentic AI experience, including retrieval and ranking models for production systems. You’ll design, develop, and deploy data-driven solutions for the core AI search engine, owning the full lifecycle from data exploration to production rollout and real-time monitoring. The role emphasizes scalable, reliable deployments, quality optimization, and iterative improvement in a fast, high-velocity R&D environment. Requirements include 3–5 years of data science experience with production-model deployment, strong Python and software engineering practices, solid ML foundations from classical to deep learning, plus Docker/Kubernetes, Pandas, scikit-learn, PyTorch or TensorFlow, and cloud deployment on AWS, GCP, or Azure. Bonus skills include RAG pipelines, agentic workflows, vector databases, and familiarity with LangChain/LlamaIndex/CrewAI; Zendesk stresses an inclusive culture with hybrid work, equal opportunity, and accommodations, and notes AI-based screening may be used in applications.

Zendesk is seeking a performance-driven Sales Leader (Enterprise) based in Singapore to head a sales team across Singapore, the Philippines, Malaysia, and Thailand in a strategic SEA market for a fast-growing SaaS company. The role reports to the Regional VP of Sales for Asia and involves developing a long-term growth plan for the territory, expanding partnerships, and driving new business with key accounts by leveraging go-to-market relationships in SEA. Key responsibilities include collaborating with regional GTM and Alliance teams to build and execute a regional sales plan, leading the sales process, mentoring the team, and managing both direct and partner-driven revenue channels, with metrics for funnel management and customer acquisition. It also entails accountability for new customer acquisition targets and expansion, along with recruiting, onboarding, training, and regular reporting to Executive Leadership. Requirements include 15+ years in software/SaaS (preferably CX/CRM/AI), 4+ years in SEA sales leadership managing 6-8 senior AEs, and experience closing enterprise deals from under $100K ARR to over $1M ARR; Zendesk is an equal opportunity employer that values diversity and may use AI screening, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Solutions Consultant to lead the way brands leverage its AI-powered CX and ES platform, serving as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success. You’ll lead technical and business discovery, design AI-driven CX/ES solutions, own the end-to-end technical engagement from qualification to pilot, and architect secure, scalable integrations using Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP). You’ll influence product strategy by aligning customer needs with the roadmap, measure impact with Zendesk analytics to show ROI, champion AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting and SaaS architectures, experience delivering pilots/POCs, deep AI tech understanding, domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree (graduate a plus), and willingness to travel. The role offers US OTE $188k-$282k (80/20 base/commission), potential bonuses or benefits, a hybrid work environment, and Zendesk’s commitment to equal opportunity and inclusion, with AI screening of applications and accommodations available for applicants who need them.

Zendesk is seeking a Strategy & Operations Partner within the Data & Insights group to serve as the primary architect of the Global Professional Services organization, partnering with the SVP and bridging frontline delivery with strategic execution. You will lead annual planning, manage high-stakes strategic programs, design revenue architectures and PS operational standards, and consolidate diverse data sources into dashboards for executive decision-making. You will handle data collection, management, cleansing, analysis, reporting/visualization with tools like Tableau or Looker, drive process optimization, data governance, and coordinate cross-functional stakeholder engagement and change management. Requirements include 7–10+ years in Strategy & Operations or PS Operations in a high-growth B2B SaaS environment, deep PS lifecycle knowledge, strong strategic and communication skills, and proficiency in SQL, Excel/Sheets, and BI tools, with preferred experience in Certinia, Gainsight, Salesforce, or Snowflake. Success is measured by unified PS visibility through dashboards, revenue and delivery performance, and scalable global workflows, in Zendesk's inclusive, hybrid culture, with AI screening and accommodations available per policy.

Zendesk is seeking an Account Executive for Spain and Portugal to drive B2B revenue with a focus on AI-enabled solutions, building relationships with new customers and expanding existing partnerships. The role involves driving top-line growth, cross-selling across products, managing key customer relationships, using data and adoption history to prospect and improve retention, and creating quarterly territory plans to increase market share. You will lead complex, multi-month, value-centric sales cycles with proof-of-concept stages, maintain a robust pipeline and accurate forecast, and establish C-level sponsorship to close deals, while collaborating with internal teams. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a proven quota record, expertise in navigating complex cycles and renewing contracts, selling to C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Spanish and English (Portuguese a plus) and willingness to travel. Zendesk emphasizes its mission to deliver exceptional customer experiences, offers a hybrid work model, supports diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build relationships with new clients, and expand Zendesk’s offerings by aligning to customers’ goals. The role focuses on driving top-line revenue through new acquisitions and account expansion, nurturing relationships for retention, cross-selling, and leading complex, value-based sales cycles to exceed quarterly and annual targets, while using data and customer insights to improve pipeline and retention. It requires maintaining a robust pipeline with accurate forecasting, securing executive sponsorship, collaborating with internal teams, and traveling as needed. Qualifications include a BA/BS (or equivalent), 3+ years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, mastery of long sales cycles and renewals, and the ability to sell to VP/C-level executives, plus familiarity with Salesforce and Clari. Zendesk emphasizes a human-centered customer experience, hybrid work options, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping top brands deliver smarter, faster, and more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who architects AI-driven CX and ES solutions and partners with Sales, Product, Engineering, and Customer Success to drive measurable outcomes. You’ll lead technical and business discovery, translate AI capabilities into business narratives, own end-to-end technical engagements from design to pilots, integrate scalable solutions using Zendesk APIs and cloud platforms, and measure ROI to optimize impact while championing AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, pilot/POC experience, deep AI expertise (LLMs, NLP), domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree, and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI screening as part of hiring, and seeks strategic, collaborative, customer-obsessed, technically fluent innovators who stay ahead of evolving CX and ES technologies.