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The Partner Sales Executive at Zendesk will join a growing EMEA Partner Sales Team to build, operationalize, and own the partner-led plan for the region, recruiting, onboarding, and enabling partners to drive revenue and profitability in alignment with Zendesk’s strategy while leading opportunities with partners and Zendesk Direct Sales. Daily responsibilities include building a powerful ecosystem of partners aligned with GTM priorities, achieving partner sales targets for new and expansion opportunities, assessing partner capacity and filling gaps with new recruits, and enabling partners through training on Zendesk products, systems, and enablement tools. You will develop joint business plans with top partners, align regional sales with partners, act as a liaison to help close opportunities and coordinate GTM activities, collaborate with Marketing on top-of-funnel programs, and provide excellent partner support across functions while tracking opportunities and maintaining accurate forecasts. Required qualifications include a bachelor’s degree, 5+ years in B2B software/SaaS with quota attainment, proficiency with Google Apps and CRM, strong prospecting and time-management skills, excellent communication, and the ability to build plans with C-level stakeholders; fluency in English is required with Nordic/Benelux languages a plus, plus knowledge of sales methodologies and BI/reporting is a plus. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity employment, and notes that AI screening may be used in screening applicants; accommodations are available for applicants with disabilities.

The role is a West Coast Enterprise Sales Engineering leader overseeing a team of Sales Engineers and subject-matter experts to ensure Zendesk’s platform is properly scoped, architected, and presented to align with customer outcomes, ultimately driving growth and retention. Essential duties include strategic leadership to define market-winning strategies with Sales, executive advisory to C-suite stakeholders translating business hurdles into solutions via the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Requirements include 8+ years of experience in high-growth SaaS, CX, or AI, 4+ years of leadership scaling presales/technical consulting, with demonstrated ability to influence product direction and customer strategy, domain knowledge in CX/Employee Experience, and technical literacy in CX tools, cloud technologies, and AI/ML. The US annualized OTE range is $196,000 to $294,000 with a pay mix of 80/20 base to commission, and eligibility for bonus or benefits; final offer will be based on capabilities, experience, and location. Zendesk promotes a fulfilling, inclusive, hybrid work culture with equal opportunity, ongoing diversity, equity, and inclusion efforts, and accommodations for applicants with disabilities, with AI possibly screening applications.

Unleash, now part of Zendesk, is seeking a Data Scientist in Tel Aviv to develop and deploy AI capabilities powering the agentic AI experience, from designing retrieval and ranking models to implementing them in production-grade systems. You will build and deploy data-driven solutions that power the core AI search engine, owning the full lifecycle—from initial data exploration and modeling to production rollout and real-time monitoring—ensuring deployments are scalable, reliable, and performant. You'll work in a tight-knit, high-velocity R&D environment where your ideas turn into code in days, focusing on improving data processing flows, model efficiency, system stability, and long-term maintainability. Requirements include 3–5 years as a Data Scientist with a track record of shipping models to production, strong Python and software engineering practices, a solid grounding in classical ML through deep learning, and hands-on experience with Docker, Kubernetes, and cloud platforms (AWS, GCP, or Azure). Nice-to-have skills include RAG pipelines, agentic RAG architectures, and vector databases; Zendesk emphasizes hybrid work, diversity and inclusion, AI-based applicant screening, and accommodations for applicants with disabilities.

The Gen3 system is a cutting-edge, goal-oriented AI agent platform for chat and voice assistance, and Zendesk is hiring a Senior Machine Learning Scientist to own a product area and translate cutting-edge ML research into real customer value. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, working with ML engineers to productionize, rapid prototyping with production considerations, and collaborating with product managers to define the roadmap. Qualifications include a degree in CS/ML/etc, proven ML/NLP research (industry experience preferred), ability to implement ideas from literature into proof-of-concept models, a practical approach to solving business problems, with a bonus for conversational AI and strong communication and teamwork skills. Success is measured by alignment with the product roadmap and goals, effectiveness collaborating with cross-functional teams, and the ability to discover, prioritize, and champion new opportunities. Zendesk is a global customer-relationships software company that emphasizes diversity and inclusion, offers hybrid work, is an equal opportunity employer, and provides Candidate Privacy notices and accommodations; recruitment may use AI screening, and Zendesk outlines its privacy and accommodation processes for applicants.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping top brands deliver smarter, faster, and more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who architects AI-driven CX and ES solutions and partners with Sales, Product, Engineering, and Customer Success to drive measurable outcomes. You’ll lead technical and business discovery, translate AI capabilities into business narratives, own end-to-end technical engagements from design to pilots, integrate scalable solutions using Zendesk APIs and cloud platforms, and measure ROI to optimize impact while championing AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, pilot/POC experience, deep AI expertise (LLMs, NLP), domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree, and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI screening as part of hiring, and seeks strategic, collaborative, customer-obsessed, technically fluent innovators who stay ahead of evolving CX and ES technologies.

The AI Sales Specialist at Zendesk will drive growth and adoption of the AI product suite in a quota-carrying overlay role, partnering with the Core Account Executive team to prospect, demo, and close deals with value-driven solutions. You will own sales quotas within a defined Zendesk territory and collaborate with the core sales team to develop and execute plans that grow revenue from both existing accounts and new pursuits. In customer engagement, you’ll build strong relationships, apply value-based selling to map the AI portfolio to client goals, lead approved AI proofs of concept, and work with AI and Success teams to identify expansion and cross-sell opportunities while forecasting automation usage. The role also includes AI sales enablement responsibilities, acting as a subject matter expert and owner of enablement initiatives for the assigned territory, ensuring AEs receive product updates, plays, and market insights, and enabling effective deal pursuit. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting targets, excellent communication, willingness to travel, and preferable overlay AE/co-sell experience, with Zendesk emphasizing hybrid work, diversity and inclusion, and fair AI-based screening and accommodations for applicants.

Zendesk is seeking a Senior Solutions Consultant to drive AI-powered CX and ES solutions, serving as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You'll lead technical and business discovery, design tailored demos and proofs of value, translate AI/ML capabilities into business narratives, and own the end-to-end technical engagement throughout the sales cycle. You will architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, and work cross-functionally to align customer needs with the product roadmap while driving AI adoption with Customer Success. Qualifications include 5+ years of presales or solutions consulting in SaaS/CX, strong web technologies knowledge, experience with pilots/POCs, and deep AI understanding with domain expertise in CCaaS or related areas, plus excellent communication and storytelling skills. Compensation in the US includes an annualized OTE of $188k–$282k with an 80/20 base-to-commission split, and the role may also be eligible for bonuses, benefits, or other incentives.

Zendesk is seeking a Principal Engineer – Data Platform Architecture to own the architecture of the Zendesk Data Platform (ZDP), focusing on a Snowflake-based, cloud-scale data infrastructure that supports internal analytics and serves as a launchpad for customer-facing analytics. The role is a hands-on technical leadership position responsible for end-to-end architecture—data ingestion, transformation, governance, and delivery across batch, streaming, and near-real-time processing—with emphasis on scalability, reliability, and cost-effectiveness. You will be the Snowflake technical authority (including Snowpark, Snowpipe, Cortex), advise on data modeling and access policies, drive query optimization and best practices for cost, security, and regulatory compliance, and mentor engineers while guiding architectural trade-offs between compute and storage. Requirements include 10+ years in large-scale data engineering or analytics infrastructure, at least 3 years at principal or staff level, deep Snowflake expertise, strong OLAP/data modeling and ETL/ELT experience, multi-instance architecture and regulatory familiarity (SOC 2, GDPR, HIPAA), plus fluency in SQL and Python/Java and the ability to operate in a matrix organization. Preferred qualifications include experience migrating to cloud-native OLAP, integrating Snowflake with event-driven architectures, exposure to customer-facing analytics products, and community contributions, with a US base salary range of $228k-$342k plus potential bonuses; Zendesk also emphasizes hybrid work, diversity and inclusion, equal opportunity, accommodations, and may use AI screening in the hiring process.

Zendesk is seeking an Account Executive (preferably with AI-sales experience) in Portugal to grow the business by building relationships and expanding Zendesk’s offerings aligned to customers’ objectives. Responsibilities include driving top-line revenue by acquiring new customers, penetrating top-tier accounts, cross-selling to existing clients, and using data, intents, and adoption history to improve prospecting and retention. The role requires managing complex, multi-month, value-centric sales cycles with proof-of-concept stages, creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, and securing C-level sponsorship. Ideal candidates will have a BA/BS, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven track record, experience selling to executives, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, Clari, Seismic, Looker, plus travel and multilingual (Portuguese, Spanish, English). Zendesk emphasizes its mission-driven, inclusive culture with hybrid work, equal opportunity and diversity, AI screening in hiring, and accommodations for applicants with disabilities.

The job is for a Customer Success Manager (Pulse) at Zendesk, centered on leveraging Zendesk's AI-powered Resolution Platform to redefine customer service and customer success on a global scale. The role is a dynamic advisory position where you own customer relationships, drive product adoption, articulate ROI, and accelerate growth using cutting-edge AI technologies. The overarching objectives include proactive health management through outcome-driven engagement, accelerating value realization, and advising on solution fit, configuration, and integration to strengthen relationships. You will own end-to-end customer success across onboarding to renewals, design success plans, partner with Professional Services, identify expansion opportunities, and use data to forecast renewals and surface risks. Requirements include 5+ years in CS/Experience, enterprise SaaS/GTM experience, a bachelor’s degree in a relevant field, strong technical/product and data-analytics skills, and familiarity with customer success tools like Gainsight; compensation is a US OTE of $118k-$178k (70/30 base/commission) with potential bonuses, and Zendesk highlights a hybrid, inclusive culture with equal opportunity and AI-based screening.

Zendesk’s Senior Solutions Consultant role focuses on helping brands leverage the AI-powered Resolution Platform for CX and ES, disrupting outdated contact center solutions and enabling smarter, scalable service. You’ll lead technical and business discovery, run AI-readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into business narratives for IT to the C-suite. You’ll own the end-to-end technical engagement across the sales cycle, architect secure, scalable solutions using Zendesk APIs, middleware, telephony, and cloud platforms, and ensure alignment with customer goals and compliance during pilots. You’ll collaborate cross-functionally to shape product roadmaps, measure impact with Zendesk analytics and AI metrics, demonstrate ROI, and drive AI adoption with Customer Success. The role requires 5+ years of presales/solutions consulting in SaaS or CX, AI and domain knowledge, strong storytelling and communication skills, willingness to travel, and Zendesk’s commitment to hybrid work, diversity, equal opportunity, and accommodations.

Zendesk is hiring an Enterprise Account Executive in the Netherlands to grow its enterprise SaaS business by acquiring new customers and expanding relationships with existing ones. The role focuses on driving revenue growth, maintaining high customer satisfaction and retention, cross-selling additional products, and using data, customer intents, and adoption history to improve new business prospects and expansions. Responsibilities include leading complex, value-based sales cycles, building a robust pipeline and accurate forecast to meet quarterly/annual targets, and establishing executive sponsorship with key decision-makers. Requirements include a BA/BS or equivalent, Dutch language proficiency, 5+ years of B2B enterprise SaaS sales experience in the Netherlands, experience navigating multi-month renewal cycles, and proficiency with Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk emphasizes a humane customer experience, offers hybrid working arrangements, notes that AI screening may be used in recruitment, and is an equal opportunity employer committed to diversity and inclusion, with accommodations available for disabilities.

Zendesk is seeking a Senior Commercial Account Executive to join its India sales team (based in Mumbai/Bangalore) with a focus on Technology, Retail, eCommerce, and Travel. The role entails hunting and closing new accounts while maintaining existing relationships, building a high-volume pipeline, and coordinating with solution consultants, partners, marketing, and business development to improve territory coverage. You will become an authority on Zendesk products, conducting discovery calls, presentations, and demos, managing relationships, and selling value through both fast-paced and complex sales cycles, with all opportunities tracked in Salesforce. Requirements include at least 5 years of SaaS sales experience, a Bachelor’s degree, experience selling to C-level executives, a proven quota-attainment record, strong ethics, excellent communication skills, and proficiency with Salesforce, Google Suite, and Clari, plus the ability to travel about 50% of the time within the West region. Location eligibility is limited to candidates in Karnataka or Maharashtra; Zendesk also emphasizes diversity and inclusion and may use AI in screening, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Platform Architect with deep expertise in contact center technologies (Zendesk, Amazon Connect, and AWS) to design, implement, and integrate scalable customer service solutions as part of the Contact Center Center of Excellence. Core daily activities include architecting and optimizing solutions, leading the technical strategy and roadmap, mentoring presales specialists, driving AI/ML and automation adoption, ensuring security and governance, supporting pre-sales with discovery and PoCs, producing technical documentation, and engaging with vendors and partners. Key responsibilities focus on strategic leadership of the CoE’s architectural vision, designing complex contact center solutions, integrating Zendesk, Amazon Connect, AWS, and other enterprise systems, providing technical oversight to ensure secure, high-quality delivery, collaborating with stakeholders, and driving ongoing innovation and governance. Qualifications include a bachelor’s or master’s degree in CS/IT/Business, at least 10 years in solution architecture with 5+ years in contact center technologies (Amazon Connect, CRM/CX tech, preferably Zendesk), strong proficiency with AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), and leadership, communication, and problem-solving skills; Python and/or Node.js exposure is a plus. Preferred qualifications include Zendesk certifications and AWS Solutions Architect or equivalent, experience in omnichannel contact centers, agile/DevOps experience; Zendesk notes AI screening may be used, and the company is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to drive Bay Area growth selling AI-enabled CX and automation solutions to enterprise customers, expanding Zendesk’s footprint in high-value accounts. The role involves acquiring new enterprise clients, expanding AI adoption, nurturing executive relationships, using data and adoption analytics to prospect and expand, and leading multi-stakeholder, proof-of-concept deals with cross-functional teams. Ideal candidates have 8+ years of cloud/software B2B sales or solution engineering experience, a track record in large-enterprise and tech-sector deals, and proficiency with sales tools, with willingness to travel. Compensation includes a US annualized OTE of $340k–$510k (50/50 base/commission), with potential bonuses and benefits based on location and experience. Zendesk emphasizes AI in customer experience, supports hybrid work, and is an equal opportunity employer committed to diversity, inclusion, and accessibility.

Zendesk is hiring Digital Inside Sales Specialists to handle a high-velocity sales cycle while delivering an excellent customer experience; as a founding member of a new team, you’ll become a product expert and help customers understand Zendesk’s value, with travel required for training and a transition to a hybrid work schedule. Responsibilities include handling a large volume of inbound leads and existing customers mainly via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, and championing customer needs to drive adoption while meeting SLAs and KPIs and contributing to a shared revenue target; you’ll also strive to exceed weekly activity, pipeline, and revenue goals. Requirements include fluent English plus Dutch, German, Arabic, or French, 2+ years of sales experience (preferably in software/SaaS) with the ability to manage the full sales cycle, a real passion for Zendesk, strong organizational skills, and the ability to multitask in a fast-paced environment. You must be available to work 3 days a week in the Lisbon office, and the role employs a hybrid arrangement with onsite time plus remote work, the specific schedule to be determined by the hiring manager. Zendesk emphasizes inclusion and fairness as an equal opportunity employer, may use AI in screening, and offers accommodations for applicants with disabilities; the company also supports global diversity, equity, and inclusion and provides resources for applicants needing accommodations.

The position is Manager, Technical Account Management for Zendesk’s North America region, located in Austin, TX (hybrid) or Florida (fully flexible). You will lead the Technical Account Managers for East NorAm, shape the team, and help strategic enterprise customers maximize Zendesk products and services while expanding ARR service adoption. Responsibilities include People Management (setting objectives, developing talent, cross-team collaboration with sales/pre-sales), Program Management (overall TAM program, customer engagements, stakeholder relationships, executive value discussions), and Technical Leadership (aligning Zendesk solutions with customer needs to drive digital transformation). Required qualifications include a Bachelor’s in Computer Science or related field, 3+ years of managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, North America delivery experience, and CRM/AI proficiency, plus strong communication and travel ~10%. The base salary range is $132,000-$198,000 in the US with potential bonuses/benefits, and Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work flexibility, and accommodations, with AI screening noted as part of the process.

Zendesk is a leader in customer experience solutions, with its Contact Center CoE optimizing platforms like Zendesk, Amazon Connect, and AWS-based solutions to improve customer interactions and operational efficiency. The role seeks an experienced Sales Specialist in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, AWS) to drive awareness and sales of Zendesk’s CCaaS for the commercial segment across Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with AEs, pre-sales, and partners; coordinating with vendors and delivery; running customer discovery and deal progress; partnering with AWS/Amazon Connect AEs; forecasting; delivering tailored value propositions; and representing Zendesk at regional events. Qualifications require a minimum of 7 years in cloud contact center sales, channel sales experience, and potential advantage for Zendesk/Amazon Connect knowledge, with the ability to work autonomously in a fast-paced environment, plus experience selling at the C-level and a proven sales track record with new business pursuit and strong communication skills. The role offers a competitive salary and benefits, growth opportunities, and a collaborative, inclusive culture, with US OTE ranging from $234,000 to $352,000 (60/40 base/commission), and Zendesk’s commitment to equal opportunity, diversity and inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is seeking a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk's CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in Zendesk, Amazon Connect, and AWS. The role will provide strategic direction, work autonomously, and collaborate across Zendesk teams (Account Executives, pre-sales) and partners, while engaging with vendors and delivery partners and AWS AMs to shape customer solutions. Key responsibilities include running enablement sessions to upskill field teams, conducting customer discovery calls, managing deal progress and pipeline at scale, and coordinating forecast cadences with regional teams and leadership. Qualifications require a minimum of 7 years in cloud contact center sales, strong analytical and communication skills, experience with scale selling and channel sales, English fluency (Spanish and/or French a plus), and a proven track record of achieving sales targets and selling at the C-level. Zendesk offers a competitive salary and benefits, opportunities for growth, a collaborative and inclusive hybrid work environment, and emphasizes equality and inclusion with policies on AI screening and accommodations for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive to grow its Enterprise SaaS customer base by acquiring new top-tier accounts, expanding existing partnerships, and cross-selling solutions to maximize revenue and deepen impact. The role focuses on driving top-line revenue, nurturing C-level relationships, and leading complex, value-centric sales cycles (including multi-month deals with proofs of concept) while maintaining a robust pipeline and accurate forecast. Key duties include leveraging data insights and adoption history to prospect new clients, creating quarterly territory plans, aligning Zendesk products with client objectives, securing executive sponsorship, collaborating across teams, and negotiating and closing high-value deals. Required qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club a plus), experience managing renewals and multi-month cycles with large revenue customers, ability to travel, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus success selling to VP and C-level executives. Zendesk emphasizes a mission-driven, inclusive culture with hybrid work options, equal opportunity employment, and commitments to diversity, inclusion, and accessibility, including transparency around AI screening and accommodations for applicants.

Zendesk is hiring an Account Executive (preferably with AI-sales experience) to grow the business by building relationships with new customers and expanding existing partnerships. The role focuses on driving top-line revenue, acquiring new customers, cross-selling additional products, managing key relationships for satisfaction and retention, and using data insights to improve prospecting and retention while creating quarterly territory plans. You will lead complex, value-centric sales cycles, secure C-level sponsorship, maintain a robust pipeline and forecast, collaborate with internal teams, and negotiate and close multi-month deals with proofs of concept. The position requires a BA/BS or equivalent, 3+ years in cloud/software B2B/AI sales with a proven track record of meeting targets, the ability to sell to executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus travel. Zendesk promotes a hybrid, inclusive workplace and is an equal opportunity employer; AI screening may be used in hiring, accommodations are available for applicants with disabilities, and additional information is provided on the company's diversity and careers pages.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, expanding offerings, and aligning Zendesk solutions with client objectives. Key responsibilities include driving new enterprise revenue, cross-selling to existing customers, managing strategic partnerships, leveraging data to prospect and retain customers, and creating quarterly territory plans to increase market share. Candidates should have a BA/BS and at least eight years in cloud/software B2B sales, with a proven track record of exceeding targets, experience selling to VP and C-level executives, and a history of managing complex multi-month deals, plus the ability to travel and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. The role requires leading executive sponsorship, collaborating with internal teams, negotiating and closing deals, and staying current with Zendesk products and the competitive landscape. The US OTE ranges from $283,000 to $425,000 with a 50/50 base/commission split, with potential bonuses and benefits; Zendesk also highlights equal opportunity, hybrid work, flexibility for accommodations, and AI-based screening as part of the hiring process.

As a Strategic Enterprise Account Executive at Zendesk, you will drive revenue growth in strategic enterprise accounts with a key focus on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to meet complex business needs. You will develop and execute strategic sales plans, identify and engage senior decision-makers, present and close complex deals, collaborate cross-functionally to drive satisfaction and expansion, maintain an AI sales pipeline and forecasts, and stay informed on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of meeting or exceeding targets, strong ability to engage C-level executives, excellent communication and negotiation skills, adaptability in a fast-paced environment, and CRM experience (Salesforce preferred). Why Zendesk includes the opportunity to work with cutting-edge technology, a collaborative culture with growth and innovation, an uncapped commission, and comprehensive benefits plus hybrid work flexibility and professional development. The US annualized OTE range is $283,000 to $425,000 with a 50/50 base/commission mix, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations for applicants.

Zendesk is seeking a Corporate Account Executive in Southeast Asia to grow the SaaS business by hunting for new opportunities and closing deals of varying sizes while building broad client relationships. You’ll drive top-line revenue growth, manage and nurture customer relationships for high satisfaction and retention, and proactively cross-sell additional products to optimize account profitability. The role requires using data insights and customer adoption history to prospect new clients, articulate Zendesk’s value, lead competitive sales cycles, and maintain a robust Salesforce pipeline with accurate forecasts. The ideal candidate has a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience, strong negotiation and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk promotes an inclusive, hybrid work environment, is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities while supporting global diversity and inclusion.

Zendesk is hiring a Commercial Account Executive in Denmark (serving companies with 250–1,500 employees) to drive net-new business and expand its AI-powered CX platform by owning the full sales cycle. The role focuses on developing new business, building robust pipelines, expanding Zendesk adoption in underpenetrated industries, and growing and retaining existing accounts through deepened relationships and collaboration with Customer Success. You will articulate the value of an AI-first CX platform, leverage AI-driven sales tools, engage C-level and other stakeholders as a trusted advisor, and build business cases and ROI models to demonstrate impact. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market, Danish and English fluency, strong negotiation and presentation skills, knowledge of AI/automation and modern CX concepts (Salesforce experience preferred), and experience with complex consultative sales processes (MEDDPICC); the role is based in Denmark and can be hybrid or fully remote, requiring collaboration with Solution Consulting, Marketing, Customer Success, and Partners. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations are available for applicants with disabilities.

Zendesk is hiring an Employee Service Sales Specialist to expand its Employee Service SaaS offerings by building relationships with key decision-makers and growing both new and existing partnerships. The role involves becoming a go-to expert on Employee Service use cases, helping the sales team articulate value, managing the end-to-end sales cycle, and delivering ROI analyses to support purchasing decisions. It also entails contributing subject-matter expertise on ES solutions, ensuring the sales team understands ideal customer profiles and buying journeys, and maintaining quota accountability to close deals. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales focusing on HR/IT use cases, a strong track record of meeting targets, ability to manage complex multi-month cycles, and a collaborative entrepreneurial mindset with travel readiness. The US on-target earnings range is $189,000 to $283,000 with a 60/40 base/commission split, with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area–based team, driving revenue and strategic expansion across complex Enterprise accounts with AI-driven CX/EX solutions. You will hire, coach, and empower the team, develop go-to-market strategies for multi-product deals, guide large enterprise sales cycles, and oversee territory/account planning, forecasting, and executive engagement. The role emphasizes data-driven, AI-enabled sales, with a focus on upsell/cross-sell, while maintaining operational rigor in the sales process and maintaining deep knowledge of Zendesk’s AI capabilities for compelling executive value propositions. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a proven quota track record, expertise in enterprise cycles and MEDDPICC, strong forecasting, and established C-suite relationships in the Bay Area, plus proficiency with Salesforce, Outreach, and Clari and willingness to travel. OTE ranges from $323,000 to $485,000 with a 50/50 base/commission split, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening processes, and accommodations for applicants with disabilities.

The role is a partnerships-focused sales position at Zendesk that collaborates with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions through partner ecosystems while increasing opportunity velocity. Responsibilities include evangelizing SI partner and technology alliances to Zendesk sales, creating a regional go-to-market strategy, funding partner-led campaigns with regional marketing, and serving as the day-to-day liaison to drive incremental revenue with existing partners. The ideal candidate has 10+ years in partner channel development, sales, or alliance management, experience with regional resellers and tech companies, strong executive presence and communication skills, a solid understanding of Zendesk’s value proposition, tech-savviness, and a proven quota-bearing track record. The role offers full flexibility, with options to work remotely or from the Melbourne office, plus access to Zendesk workspaces and occasional in-person gatherings. Zendesk also emphasizes an inclusive culture, potential AI screening in applications, and accommodations for applicants with disabilities, reaffirming its commitment to equal opportunity and diversity.

Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence by setting the vision for Sales Acceleration. The role involves leading a high-performing team, aligning GTM priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions, driving enterprise-level transformation, translating data into board-level recommendations, promoting best practices, and overseeing cross-functional initiatives. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record designing and executing GTM acceleration, strong cross-functional and executive stakeholder leadership, advanced analytics, and excellent communication to C-suite and board audiences. The position offers fully flexible/remote work with optional Zendesk offices, a US base salary range of $170,000–$256,000 plus potential bonus, benefits, or incentives, with final offers based on capabilities, experience, and location. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, supports a hybrid work culture, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS sales by acquiring new customers and expanding existing partnerships. The role involves driving top-line revenue, cross-selling to existing customers, nurturing strategic relationships, using data and customer insights to improve prospecting and retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Candidates should have a BA/BS or equivalent, at least five years in Public Sector sales or solution engineering (preferably SaaS), a proven quota attainment record (two of the last three years), experience selling to VP/C-level in Public Sector, ability to travel, and familiarity with Salesforce, Outreach, and Clari. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix, and offers may include bonuses or benefits depending on location and capability. Zendesk emphasizes a mission of delivering calm in customer service, supports hybrid and inclusive work options, notes that AI may screen applications, and is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking a Principal PSE based in Singapore to drive partner-led growth across APAC, including the Philippines, by building and owning the partner plan and coordinating with Zendesk Direct Sales. The role involves recruiting, onboarding, enabling partners, achieving partner revenue and profitability targets, and serving as a liaison between the partner ecosystem and Zendesk sales. Key duties include building a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions, co-developing quarterly joint business plans, collaborating with marketing, tracking pipelines, maintaining CRM data, and ensuring adherence to Zendesk sales methodology. Required qualifications include a bachelor’s degree, 10+ years of B2B SaaS sales with quota-bearing experience, strong prospecting, time management, communication, and the ability to engage C-level stakeholders, with knowledge of sales methodologies and BI tooling. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

Zendesk is recruiting an SMB Account Executive to grow its SMB customer base across multiple languages (French, German, Dutch, Italian, Spanish) by pursuing new opportunities and closing deals of varying sizes in the SaaS space. Responsibilities include driving revenue through new customer acquisition and account expansion, nurturing relationships for satisfaction and retention, cross-selling, using data and adoption history to target prospects, articulating Zendesk’s value, leading competitive sales cycles, maintaining a qualified Salesforce pipeline, and meeting forecasts and revenue goals. Required qualifications are a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting and outreach skills, excellent presentation/negotiation/closing abilities, entrepreneurial spirit, and familiarity with Salesforce, Outreach, and Clari. The role supports Zendesk’s hybrid work model with a team-level in-office schedule and remote flexibility, emphasizing collaboration and cross-functional alignment. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and provides contact information for accommodation requests.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland, with a hybrid arrangement requiring one day per week in the office. In this role you will collaborate with global teams to build scalable, high-performance products, write code and design docs, create tests, instrument changes, and deploy to production. The position spans multiple areas and languages (Machine Learning, Mobile, Front-end, Back-end Java/Ruby, Data Science) with responsibilities such as maintaining reliability and performance, optimizing components, building backend services, and developing Zendesk email integrations. Basic qualifications include 2–6 years of experience depending on the level, proficiency in at least one language (Ruby on Rails, Scala, Python, JavaScript), familiarity with AWS and distributed systems, SaaS experience, strong communication, and Agile practice, with a Poland base salary range of PLN 235,000 to PLN 353,000 plus potential bonuses or benefits. Zendesk emphasizes diversity and inclusion, offers ownership and growth opportunities, flexible work arrangements, and accommodations for disabilities, and invites eligible candidates to apply as opportunities arise.

Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

The AI Sales Specialist Lead for APAC at Zendesk is a quota-carrying, player-coach role tasked with driving growth and adoption of Zendesk's AI product suite, mentoring a team of AI Sales Specialists, and shaping go-to-market strategies across mature and emerging APAC markets. The role requires leading and potentially handling key opportunities directly while partnering with Core Sales Managers to set and achieve regional sales targets across diverse APAC territories. Core responsibilities include regional sales leadership and goal achievement, customer and stakeholder engagement with a consultative, value-based approach, and AI sales enablement and evangelism, including supporting regional AI product trials and POCs and collaborating with APAC GTM leadership. The position requires proven experience in quota-carrying sales leadership (preferably in Conversational AI or CX), strong communication and relationship skills to engage executives and cross-functional teams, willingness to travel regionally, and overlay or co-sell experience is a plus. Zendesk highlights its mission as the intelligent heart of customer experience, promotes hybrid work and diversity and inclusion, notes that AI may screen applicants, and is an AA/EEO/Veterans/Disabled employer offering accommodations.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.