The Ampin App
deep insights into the Atlassian community

The AI Sales Specialist is a quota-bearing role that partners with Zendesk's Core Account Executive team to drive growth and adoption of the AI product suite through prospecting, demos, and closing, including approved AI proofs of concept. Responsibilities include owning sales quotas for a defined Zendesk territory, collaborating with the core sales team to plan revenue growth from existing accounts and new business, and working with Success teams to identify expansion and cross-sell opportunities. The role also requires acting as an AI subject matter expert and leading enablement efforts in the territory, ensuring product updates, sales plays, and market insights are communicated to AEs to support prospecting and qualification. Requirements include proven experience in a quota-carrying sales role (preferably in Conversational AI or CX), native Spanish, a results-oriented track record, excellent communication skills, willingness to travel, and preferably experience in an overlay AE or co-sell model. Zendesk emphasizes a hybrid work model, commitment to diversity and inclusion, warns that AI or automated decision systems may be used in screening applications, and remains an equal opportunity employer offering accommodations for disabilities.

Zendesk is seeking an Account Executive based in Milano, Italy, with a proven B2B sales track record and a preference for AI-sales experience, to build relationships and expand Zendesk's offerings for new and existing customers. The role focuses on driving top-line revenue growth in Italy by acquiring new customers, penetrating top-tier accounts, cross-selling additional products, and fostering long-term strategic partnerships through data-driven prospecting and retention strategies. Key duties include creating quarterly territory plans, maintaining a robust pipeline and accurate forecast, leading complex, value-centric sales cycles (including PoCs and multi-month deals), and securing C-level sponsorship while collaborating with internal teams. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B/AI sales or solution engineering with a proven quota attainment, experience selling to C-levels, excellent presentation/negotiation skills, familiarity with Salesforce, Outreach, Clari, Seismic, Looker, willingness to travel, and fluency in Italian and English. Zendesk highlights its mission and hybrid work model, supports diversity, equity, and inclusion, and notes that AI or automated decision systems may screen applicants; it is an AA/EEO/Veterans/Disabled employer offering reasonable accommodations via peopleandplaces@zendesk.com.

Zendesk is on a mission to power exceptional service through AI-informed solutions and is seeking a dedicated Senior SMB Account Executive to drive SaaS growth by expanding SMB opportunities and building broad, trusted relationships. In this role you will acquire new SMB customers, manage and nurture relationships for high satisfaction and retention, lead complex AI-enabled sales cycles, and co-create AI transformation roadmaps with measurable KPIs to demonstrate business impact. You will develop data-backed ROI cases, track realized outcomes to drive loyalty and upsell, conduct consultative conversations about AI product architecture with Solutions Engineers and other teams, and maintain a robust Salesforce pipeline with forecasts to meet revenue targets. Qualifications include at least 2 years of B2B SaaS sales or solution engineering experience, the ability to engage across organizational levels, strong technical aptitude for AI architectures and integrations, experience with Salesforce/Outreach/Clari, and the ability to create territory/account plans, plus a BA/BS or equivalent and willingness to travel. Zendesk promotes a customer-centric, data-driven, collaborative culture with hybrid and flexible work arrangements, and is an equal opportunity employer that may use AI screening while providing reasonable accommodations on request.

Zendesk aims to power exceptional service for everyone and is hiring an Enterprise Account Executive who is passionate about service and AI to help government organizations and nonprofits transform their customer and employee experiences. In this role you’ll own your territory like a business, driving strategic growth by partnering with Australian government agencies to deploy Zendesk’s AI service platform. You will manage complex, multi-year sales cycles from prospecting and PoC to negotiation and closing, and act as a trusted C-suite advisor by aligning Zendesk’s Resolution Platform with executives’ business goals. You’ll collaborate with product, engineering, and leadership teams and leverage tools such as Salesforce, Clari, and internal AI tools to deliver predictable results. Candidates should have 8+ years of B2B cloud/software sales or solution engineering, be strong consultative storytellers, and understand SaaS/AI business models and customer outcomes; Zendesk supports hybrid work, diversity, equal opportunity, and provides reasonable accommodations for disabilities, with AI screening of applications and a dedicated email for accommodations.

Zendesk is seeking a Senior Software Engineer to join the Engineering & Integration Shared Services team to drive productivity by building software solutions, integrating data across SaaS systems, and enhancing employee and customer experiences with Zendesk products. You will design, develop, document, test, and deploy standardized integration solutions, connect Zendesk products with third-party SaaS and data platforms, conduct various tests, participate in backlog refinement and 2-week Agile Scrum sprints, and explore AI/ML-driven automation opportunities. Qualifications include 5+ years in backend or integration engineering, advanced Java, experience with RESTful APIs and microservices, cloud proficiency (AWS serverless or Azure/GCP), and strong SaaS integration, testing, DevOps collaboration, and documentation skills. Preferred skills include Node.js or Python, leadership of small feature teams, low-code/iPaaS familiarity, CI/CD, observability and security/compliance expertise, data management and orchestration (ETL/ELT, databases, Airflow/dbt), and exposure to AI/ML and Model Context Protocol. The role requires physical presence in Mexico City or Estado de Mexico, Zendesk’s hybrid work model, potential AI-based screening, and commitment to equal opportunity, with accommodations available for applicants with disabilities.

Zendesk is seeking an Account Executive to drive revenue growth in the Iberian market (Spain and Portugal), based in Madrid, with a focus on new business. The role emphasizes prospecting, acquiring new customers, expanding existing partnerships, cross-selling Zendesk products, and nurturing long-term relationships to maximize revenue and retention. You will create quarterly territory plans, manage multi-month, value-centric deals (including proof of concept), maintain a robust pipeline, and secure C-level sponsorship to advance strategic opportunities. Requirements include a BA/BS or equivalent, 4+ years in cloud/software B2B or AI sales with a proven quota record, experience selling to C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, plus fluency in Spanish and English (Portuguese a plus) and the ability to travel. Zendesk highlights its mission, hybrid work model, commitment to fairness and diversity, and notes that AI screening may be used in the hiring process, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers to improve how customers discover, adopt, and expand Zendesk through a product-led growth motion. The role is hands-on and strategic, shaping analytics strategy, operating model, and capabilities while building cross-functional relationships to drive self-service bookings, net customer growth, and AI penetration across the customer journey. You will establish measurement for the PLG funnel, analyze customer behavior with segmentation, cohorts, funnels, retention, and experiments, design measurement plans for initiatives, and create reusable analytics assets and dashboards. Required qualifications include significant experience in product/growth analytics or related field, strong SQL and Python/R skills, experience with Snowflake/dbt or similar platforms, and the ability to define meaningful metrics and communicate findings to both technical and non-technical audiences. The US base salary range is 172,000 to 258,000 with potential bonuses or benefits; Zendesk is an equal opportunity employer with a hybrid/work-from-office approach and commitments to fairness, diversity and inclusion, and to providing accommodations, while noting that AI screening may be used in applications.

Zendesk is transforming customer experience and employee services with a unified Resolution Platform powered by AI, data, and cloud technologies to help brands deliver smarter, faster, and more personal service at scale. As a Sales Engineer, you’ll partner with customers and teams to design and showcase AI-driven solutions that address real-world challenges and unlock lasting value. You will lead technical and business discovery, run AI readiness assessments, and translate AI/ML capabilities into clear, business-focused narratives for audiences from IT to the C-suite. You’ll own the end-to-end technical engagement, architect secure, scalable solutions using Zendesk APIs, middleware, telephony, and cloud platforms, and measure impact with analytics to demonstrate ROI and drive AI adoption. Requirements include 5+ years of presales or solutions consulting in SaaS/CX or enterprise software, deep AI knowledge and domain expertise, strong communication and storytelling skills, a bachelor’s degree (graduate degree a plus), willingness to travel, and Zendesk’s hybrid, inclusive culture with equal opportunity and accommodations.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations function to build scalable systems, processes, and an operating rhythm that enable fast, high-quality, and measurable marketing impact across funnel operations, campaign execution, journey orchestration, martech, and process optimization. Responsibilities include leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes, and setting strategy and governance for the marketing tech ecosystem while partnering with cross-functional teams. The role emphasizes thoughtful use of automation and AI to boost campaign velocity and decision quality, establishes performance visibility for health metrics, and translates complex topics into clear senior-leader recommendations with trade-offs and investment guidance. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops with leadership experience, proven experience with marketing automation and CRM, funnel/campaign/orchestration, complex program management, and familiarity with Salesforce/Marketo and AI tools; experience in a high-growth B2B SaaS or global environment is preferred. Zendesk highlights an inclusive culture, hybrid work options, and equal opportunity employment, with a US base salary range of $220,000–$330,000 plus potential bonuses, and offers accommodations for disabilities and AI-screening disclosures as part of the hiring process.

The Director of Marketing Analytics at Zendesk leads a Marketing Strategy & Operations team to transform data into better decisions, owning marketing measurement across the funnel, attribution, forecasting, experimentation, data quality, and executive storytelling. Responsibilities include building a high-performing analytics team, defining the measurement strategy with standardized KPIs and ROI frameworks, creating scalable dashboards and self-service analytics (Agentic Analytics), and partnering across Finance, Sales/RevOps, Data/Engineering, Product, and Marketing for planning, budgeting, and governance, while advancing attribution to link activity to pipeline and revenue. The role emphasizes turning insights into actionable recommendations, establishing data quality, semantic layers, and governance to make analytics reliable and understandable for executives and non-technical stakeholders. Qualifications call for 10+ years of marketing analytics experience, strong SQL and data-modeling skills, experience with data warehouses and BI tools, capability to integrate marketing, web, CRM, and revenue data, and a track record of influencing senior stakeholders, with prior high-growth B2B SaaS experience preferred. Compensation includes a US base salary range of $203,000–$305,000 plus bonus and benefits, and Zendesk highlights its hybrid work model, AI screening for applications, and a firm commitment to diversity, equity, and inclusion along with accommodations for applicants with disabilities.

The Sr. Marketing Strategy & Operations Lead at Zendesk is a senior individual contributor responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, business operations, performance management, and cross-functional coordination. Responsibilities include partnering with Marketing leaders to set annual and quarterly priorities and milestones, driving planning, forecasting, budget and resource discussions, defining ownership and decision rights, creating operating frameworks, and analyzing performance to surface trade-offs and improve growth and efficiency. The role also involves coordinating with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams; facilitating leadership discussions; and identifying opportunities to simplify processes and automate recurring work. Qualifications include 8+ years in marketing strategy, operations, or related fields; experience leading planning and cross-functional initiatives; strong analytical and financial modeling skills; ability to build executive-ready narratives; and a preference for experience in a high-growth B2B SaaS or global marketing environment. Compensation includes a US base salary range of $134,000 to $200,000, with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace, AI screening disclosures, and an equal opportunity policy with accommodations for disabilities.

Zendesk is a leading technology company delivering customer-experience software, with a truly global reach and a hybrid work model that blends in-person collaboration with remote flexibility. The Senior Technical Program Manager in Product Development will lead multiple complex, cross-functional technical programs, driving end-to-end value and ensuring measurable business outcomes that align with functional OKRs. Responsibilities include establishing governance, identifying cross-functional dependencies and friction, designing executable end-to-end plans, managing scope, risk, and change, enabling alignment across teams, and communicating with senior leaders while mentoring others. The ideal candidate has prior software industry TPM experience delivering at least three large-scale releases, translates goals into execution plans, is fluent with Jira/Confluence/Kanban, and can coordinate across global programs and regions. Zendesk emphasizes fairness and inclusion, discloses the use of AI in screening, and is an equal opportunity employer offering accommodations to applicants and employees.

Zendesk is hiring a Sales Engineer for its presales organization in the AMER region, focused on English-speaking customers, to partner with Account Executives and demonstrate Zendesk’s core platform and AI capabilities. Responsibilities include delivering tailored, value-mapped demonstrations, supporting discovery and scoping, building standard sandbox POCs, handling technical questionnaires, and applying internal best practices to ensure high-quality deliverables. Required qualifications are 2–4 years in solution engineering or related B2B SaaS roles, comfort with APIs, JSON, and webhooks, AI fluency, understanding of customer service metrics or CRM workflows, travel up to 25%, and a bachelor’s degree. Preferred qualifications include basic scripting knowledge (e.g., JavaScript), strong written English, and the ability to connect technical work to ROI while maintaining customer-obsessed, builder-first, and strategically minded thinking. Candidates must be based in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes inclusion and equal opportunity, offering accommodations and noting that AI screening may be used in the application process.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy and AI automation to design and deploy agentic AI workflows for global customers. This is a highly technical, non-generalist presales role where you own the technical strategy and act as a strategic advisor to C-suite and engineering leadership. You will architect agentic AI solutions, conduct rigorous technical discovery and POCs, develop production-ready accelerators, and oversee the technical sales lifecycle from qualification to deployment while feeding field insights back to product. Qualifications include a bachelor’s in a quantitative field, 6+ years in technical presales/solutions engineering or systems architecture, expertise in Python/Node.js/REST APIs, AI/LLMs, and knowledge of CCaaS/ITSM, with 30–50% travel. Preferred qualifications include a master’s or cloud/AI certifications, community involvement, and experience creating reusable implementation guides, with a location requirement of Karnataka or Maharashtra and Zendesk’s commitment to diversity, hybrid work, and accessible accommodations.

The Principal, Enterprise QA & IT Delivery Leader at Zendesk is a senior QA and delivery role overseeing large-scale testing across complex integrations and ERP transformations, serving as the primary QA engineering delivery lead and partnering with business and product leaders to ensure high-investment initiatives don’t fail. Responsibilities include releasing quality governance across multiple squads, ensuring quality gates and criteria are met, expanding core testing platforms, and driving enterprise adoption of Playwright, Jenkins, and QA utilities. The role also focuses on scaling QA through AI—designing plans to automate test generation, accelerate releases, use predictive tooling to identify hotspots, and leading E2E transformation leadership to modernize legacy testing practices. Additional duties cover defect management and auditability with RCA, maintaining bi-directional traceability between test cases and defects (X-Ray and Jira), owning test management and reporting, data hygiene, and leading QA ceremonies and stakeholder alignment. Required skills include 10+ years in Software Quality Engineering with 5+ in leadership, strong automation experience with Playwright and CI/CD (Jenkins), expertise in RCA and traceability, experience with X-Ray and Jira, and AI-enabled testing experience; the role is located in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and accommodations.

Zendesk is hiring a Commercial Account Executive to power AI-first customer experience solutions and drive real business transformation for customers across WA and SA. In this role you’ll focus on new customer acquisition and expanding existing partnerships in the mid-market Commercial segment, crafting data-driven territory plans and building a high-converting pipeline while collaborating with Solution Engineers, Marketing, Customer Success, and leadership. The ideal candidate has B2B SaaS sales experience (ideally mid-market or complex deals), a consultative approach with senior leaders, a passion for AI and its ROI, an ownership mindset, and a willingness to travel to customer sites within WA/SA. Bonus points for tools like Salesforce, Clari, Gong, or Tableau/Looker, and for prior CX or EX software experience. Zendesk supports a hybrid, inclusive workplace, is an equal opportunity employer, may use AI to screen applications, and offers reasonable accommodations to applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive for North & East India to grow its enterprise SaaS base and build human-centered customer relationships. The role is responsible for driving top-line revenue by acquiring new enterprise clients, cross-selling to existing customers, managing key relationships for retention, and creating quarterly territory plans to expand market share. You will lead complex, value-centric sales cycles with multi-month proofs of concept, maintain a robust pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales and product alignment. Requirements include a BA/BS, 10+ years in cloud/software B2B sales or solution engineering with a proven quota record, experience selling to VP/C-level executives, proficiency with Salesforce, Outreach, Clari, Seismic, Looker, and willingness to travel; base location NCR region with the caveat that the company can only hire candidates located and planning to work from Karnataka or Maharashtra per requisition. Zendesk emphasizes hybrid work, equal opportunity and inclusion, AI may be used for screening, and accommodations for applicants with disabilities can be requested.

Zendesk aims to power exceptional service for every person and is seeking a Corporate Account Executive to grow its South Korea B2B SaaS footprint by hunting new opportunities and closing deals. You will drive top-line revenue, manage and grow customer relationships, and develop account expansion strategies including cross-selling to optimize revenue and profitability. You'll use data insights and customer intent to prospect new clients, articulate the value of Zendesk products to align with business goals, and lead competitive sales cycles. Requirements include a BA/BS or equivalent, at least 1 year of B2B or channel sales in SaaS, bilingual English and Korean, strong prospecting and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk offers a hybrid work model and emphasizes diversity and inclusion, with AI screening disclosures and accommodations available for applicants with disabilities.

Zendesk is hiring an Enterprise Account Executive for its AI-focused sales team to help enterprise customers transform their CX with AI-driven service solutions and expand Zendesk’s footprint in strategic, high-value accounts. You’ll drive top-line revenue by acquiring new enterprise customers, expanding AI and automation adoption, and leading multi-month, value-centric deals with proof-of-concept stages and AI-enabled solution design. Responsibilities include creating quarterly territory and account plans, maintaining a robust pipeline and accurate forecasting, building C-level relationships, collaborating across Product, Solutions Engineering, and Customer Success, and closing high-value, ROI-driven deals. Requirements include 8+ years of cloud/software B2B sales or solution engineering, a proven record of quota attainment, experience selling to enterprise technology organizations, strong executive engagement, and willingness to travel; candidates must reside in the New York metro area. Compensation ranges from $283,000 to $425,000 OTE with a 50/50 base/commission split (plus potential bonus), and Zendesk highlights hybrid work, equal opportunity employment, diversity and inclusion, and accommodations, including AI screening per policy.

Zendesk seeks an Enterprise Account Executive based in Madrid to drive growth across Iberia by selling AI-driven CX solutions to large enterprises (1500+ employees). You will build trusted executive relationships, identify expansion opportunities, cross-sell/upsell AI and automation solutions, manage a data-informed pipeline, and lead multi-stakeholder, proof-of-concept deals with AI-enabled solution design to enable high-value deployments. Responsibilities include creating quarterly territory and account plans, collaborating with Customer Success, Solutions Engineering, and Product teams, and maintaining robust forecasting to exceed revenue goals. Requirements cover 8+ years in cloud/software B2B sales or solution engineering, proven success in enterprise sales with executive-level engagement and quota attainment, strong negotiation/closing, and fluency in Spanish and English (Portuguese a plus), plus familiarity with Salesforce, Outreach, Clari, Seismic, Looker. Zendesk emphasizes a diverse, inclusive culture with hybrid work options, equal opportunity and disability accommodations, and a policy that AI may be used to screen applicants per company guidelines.

Zendesk is seeking a vision-driven Director of Sales to lead and grow its India business across Enterprise and Commercial segments, building high-impact sales strategies and acting as the executive sponsor for its largest customer partnerships. The role emphasizes coaching top talent, driving strategic enterprise growth in complex value-centric deals, and shaping market strategy through quarterly territory and account planning to expand Zendesk’s enterprise market share. It requires pipeline and forecasting excellence with methodologies like MEDDPICC, and the ability to forge trusted C-suite relationships both internally and with strategic customers. The position is based in Bangalore or Mumbai, requiring candidates to be physically located in Karnataka or Maharashtra, with willingness to travel for customer engagements; nice-to-haves include President’s Club recognition and CX or AI enterprise expertise. Zendesk promotes a hybrid, inclusive culture, discloses that AI may be used to screen applications where applicable, and provides accommodations for applicants with disabilities under equal opportunity policies.

Zendesk is hiring a Product Marketing Manager - Solutions to lead strategy, development, and execution of go-to-market launches for multi-product solutions and select industries, including solution-level positioning and narrative arcs. You will create marketing collateral (solution briefs, whitepapers, ROI calculators, decks, and case studies), partner with Product Management, Product Marketing, and Sales to translate cross-product capabilities into value, and develop sales enablement programs while conducting competitive research and buyer intelligence to drive pipeline growth. The role requires 10+ years of progressive B2B SaaS product marketing experience, experience with AI tools, and a background in solutions marketing or multi-product packaging, plus strong storytelling and cross-functional leadership; basic qualifications emphasize experience marketing within CX/CRM/enterprise helpdesk ecosystems. The position is hybrid with some in-office presence and Zendesk notes a global workforce of over 5,000 employees and a flexible work model. Zendesk is an equal opportunity employer, provides information on EEO rights and accommodations for disabilities, may use AI screening, and the US base salary range is $153,000–$229,000 with potential bonuses or incentives.

Zendesk is seeking an AI-savvy SMB Account Executive to grow its SMB base through cross-sell, up-sell, and expansion, closing deals of all sizes and building broad, trusted relationships as part of delivering AI-powered customer experiences at scale. In this role, you’ll drive top-line revenue by acquiring new SMB customers and using AI-powered strategies for pipeline development and account expansion, while nurturing relationships to ensure high satisfaction and retention through personalized outreach and automated workflows. You’ll proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions, co-create AI transformation roadmaps with measurable KPIs, and develop data-backed ROI cases that influence procurement decisions and drive upsell opportunities. You’ll hold consultative technical conversations about AI product architecture and integrations with Solutions Engineers and cross-functional teams, identify cross-sell and up-sell opportunities, maintain a robust Salesforce pipeline with forecasts, and collaborate with Marketing and other teams to optimize campaigns while acting as a Zendesk AI thought leader. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, a strong technical aptitude for AI, willingness to travel, and a US OTE range of $111,000–$167,000 with a 60/40 base/commission split, along with Zendesk’s hybrid-work model and commitment to equal opportunity and accommodations for disabilities.

Zendesk aims to improve Customer Experience for 125,000+ brands by building AI-powered automation to help support teams handle more complex problems. The Senior Machine Learning Scientist will develop, evaluate, and deploy state-of-the-art NLP/ML models to power intelligent automation and customer service solutions at scale, collaborating with engineers, product managers, and cross-functional teams to impact millions of interactions. Daily work includes researching and prototyping models for intents, auto-assist, chatbots, and routing; designing rigorous offline/online experiments; productionizing ML solutions with data pipelines and monitoring; analyzing large multilingual datasets; and mentoring junior scientists. Key challenges involve multilingual language detection, sentiment analysis, scalable real-time routing, large-scale A/B testing, and exploring advanced techniques like retrieval-augmented generation while ensuring production model health and continuous learning. Qualifications include an MSc (PhD preferred) in a related field, deep ML/NLP knowledge, strong Python (PyTorch) skills, experience with large-scale experimentation, and the ability to collaborate; the tech stack includes AWS, PyTorch, Kubernetes/Docker, Kafka, and data services such as S3, RDS, Redis, ElasticSearch, Snowflake, and Aurora, with Zendesk emphasizing inclusive, hybrid work and accommodations for applicants.

Zendesk is hiring a Senior Analyst, CX Data & Insights, an individual contributor who acts as a trusted advisor to CX leadership by translating complex datasets into strategic guidance and measuring the business impact of the global post-sales strategy. Key responsibilities include strategic business analysis and impact modeling to drive data-driven decisions, churn and customer health analytics, and quantifying improvements in gross and net retention while leading quantitative work on complex projects. The role also covers “vibe coding” and intelligent ecosystem integration, leveraging AI tools and Snowflake AI features to prototype scripts, automate reporting, and map data flows across Salesforce, Gainsight, Gong, and Snowflake. Candidates should have 7+ years of experience in Strategy & Operations or Advanced Data Analytics in a high-growth B2B SaaS environment, with production-level SQL, Snowflake data warehousing expertise, domain knowledge of post-sales metrics (GRR, NRR), and experience working with core tech stacks like Salesforce, Gainsight, and Gong. The position offers a US base salary of $139,000–$209,000 plus potential bonuses or incentives, supports hybrid work, and Zendesk commits to equal opportunity and accommodations, including AI screening policies and accessibility commitments.

Zendesk is hiring a high-performing Commercial Account Executive to expand its mid-market Commercial business in New Zealand, focusing on AI-powered CX solutions. You will drive top-line revenue by acquiring new customers, penetrating key prospects, expanding existing accounts via cross-selling and upselling, and managing value-centric, multi-stakeholder sales processes including demos and POC evaluations to secure long-term partnerships, while building territory plans to generate pipeline and exceed quotas. You’ll establish credibility with VP and C-level decision-makers, articulate the business value of AI-powered automation, generative AI, and intelligent workflows, and collaborate with Solutions Engineers, Marketing, Customer Success, and leadership to optimize deal strategy and outcomes. Required qualifications include a BA/BS or equivalent, 5-8+ years of B2B SaaS sales experience with a proven track record of meeting or exceeding targets in complex mid-market cycles, strong negotiation and closing skills, and experience with Salesforce, Outreach, Clari, Seismic, and Looker; willingness to travel to customer sites as needed. Zendesk offers a hybrid work model and a commitment to fairness and inclusion, and notes that AI or automated decision systems may be used to screen applications; the company is an AA/EEO/Veterans/Disabled employer and provides accommodations on request.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding existing partnerships with innovative solutions. The role focuses on driving top-line revenue, cross-selling, managing strategic customer relationships, using data insights to improve prospecting and retention, and creating quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust sales pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, 8+ years in cloud/software B2B sales with a track record of exceeding targets, experience selling to VP and C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, along with willingness to travel. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), potential bonuses, a hybrid work model, AI screening per company policy, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring a Senior Solutions Architect to expand its Services business in North America, acting as the technical bridge between Account Executives and customers to design AI-enabled, scalable customer experience solutions. Key responsibilities include leading technical discovery and scoping with corporate, mid-market, and enterprise customers, owning the technical relationship through the sales cycle, designing end-to-end CX/ITSM/data/automation/AI-enabled solutions, mentoring the AMER Solutions Architecture team, and ensuring proposals align with delivery standards and outcomes. Required qualifications include 2+ years in presales/solutions consulting or similar roles, experience selling or scoping mid-market to enterprise software, the ability to communicate with C-level and technical stakeholders, familiarity with CX/ITSM/CRM platforms such as Zendesk, and experience leading pilots, PoCs, or technical workshops; familiarity with AI-enabled customer service is a plus. The AI/automation emphasis requires hands-on experience with AI tools, agentic workflows, prompt design, reusable AI skills, APIs and integrations, and the ability to explain AI opportunities, limitations, governance, and risk to diverse stakeholders. Compensation includes a US OTE of $206,000–$308,000 (80/20 base/commission), a hybrid/work-from-office-and-remote model, equal opportunity and accommodations, potential bonuses/benefits, and travel as needed for strategic customer engagements; AI screening may be used in the hiring process.

Zendesk is seeking a Senior Account Executive in the Greater China Region for a new-business heavy, individual-contributor role focused on building pipeline, acquiring net-new logos, and growing the Commercial/Mid-Market account base. Responsibilities include driving top-line revenue, nurturing relationships for retention and strategic partnerships, cross-selling, leveraging data insights to improve prospecting and expansion, and leading complex, value-driven sales cycles with executive sponsorship. The role requires a BA/BS, 8+ years of B2B SaaS sales (CX preferred), Mandarin/Cantonese fluency, proven ability to create and scale a pipeline, manage renewals, sell to VP/C-level executives, and travel up to 50%, with experience using tools like Salesforce and Clari. It also demands maintaining a robust forecast and exceeding quarterly/annual revenue goals while collaborating with internal teams to optimize sales strategies. Zendesk emphasizes a hybrid, inclusive culture, AI screening as part of the process, and equal opportunity employment with accommodations for disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB customer base and drive growth in the SaaS space, with upcoming multilingual opportunities in French, German, Dutch, Italian, and Spanish. The role emphasizes driving top-line revenue by acquiring new customers, expanding existing accounts, nurturing relationships for satisfaction and retention, cross-selling additional products, and using data insights to prospect and optimize revenue, while maintaining a qualified Salesforce pipeline. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk supports a hybrid work model with a team-driven onsite experience and flexibility to work remotely part of the week, alongside a global, inclusive culture and offices around the world. The company is an equal opportunity employer with ongoing diversity, equity, and inclusion commitments and provides reasonable accommodations for applicants and employees with disabilities, with a dedicated contact for accommodation requests.

Zendesk is hiring Digital Inside Sales Specialists as founding members of a new, fast-growing team to become product experts and guide both new and existing customers through the Zendesk buying journey. The role requires traveling to a Zendesk office during training and then transitioning to a hybrid schedule, with ideal candidates having a proven 2+ years in software/SaaS sales and the ability to manage full sales cycles. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, advocating for customer needs, meeting or exceeding SLAs/KPIs, contributing to a shared revenue target, and driving activity and pipeline. Required languages include English plus fluency in Dutch, German, Arabic, or French, with the ability to work with global clients, strong organizational skills, multitasking ability, and readiness to work 3 days per week in Lisbon. The role is hybrid with in-office time determined by the manager; Zendesk emphasizes diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland for their Product and Engineering Organization, with a hybrid setup requiring one day per week in the office and roles across ML, Mobile, Front-end, Back-end Java/Ruby, and Data Science. You will collaborate with global teams to build scalable, high-performance products, writing code, design docs, tests, instrumenting changes, and deploying to production. Basic qualifications include 2–6 years of experience depending on level, proficiency in at least one of Ruby on Rails, Scala, Python, or JavaScript, plus experience with AWS and distributed systems, SaaS experience, Agile, strong communication, and a computer science degree as a plus. They offer ownership of projects, a collaborative team, opportunities to learn and grow, flexibility, a stable international engineering culture, and a Polish base salary range of zł257,000 to zł385,000 with potential bonuses or incentives, with the hybrid schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities; applications are reviewed regularly and future opportunities will be considered.

Zendesk is seeking an Account Executive for Spain and Portugal to drive B2B revenue with a focus on AI-enabled solutions, building relationships with new customers and expanding existing partnerships. The role involves driving top-line growth, cross-selling across products, managing key customer relationships, using data and adoption history to prospect and improve retention, and creating quarterly territory plans to increase market share. You will lead complex, multi-month, value-centric sales cycles with proof-of-concept stages, maintain a robust pipeline and accurate forecast, and establish C-level sponsorship to close deals, while collaborating with internal teams. Requirements include a BA/BS, 4+ years in cloud/software B2B/AI sales with a proven quota record, expertise in navigating complex cycles and renewing contracts, selling to C-level executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker; fluency in Spanish and English (Portuguese a plus) and willingness to travel. Zendesk emphasizes its mission to deliver exceptional customer experiences, offers a hybrid work model, supports diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking an Account Executive to grow its Commercial SaaS customer base, build relationships with new clients, and expand Zendesk’s offerings by aligning to customers’ goals. The role focuses on driving top-line revenue through new acquisitions and account expansion, nurturing relationships for retention, cross-selling, and leading complex, value-based sales cycles to exceed quarterly and annual targets, while using data and customer insights to improve pipeline and retention. It requires maintaining a robust pipeline with accurate forecasting, securing executive sponsorship, collaborating with internal teams, and traveling as needed. Qualifications include a BA/BS (or equivalent), 3+ years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, mastery of long sales cycles and renewals, and the ability to sell to VP/C-level executives, plus familiarity with Salesforce and Clari. Zendesk emphasizes a human-centered customer experience, hybrid work options, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk is transforming customer experience and employee services with its AI-powered Resolution Platform, helping top brands deliver smarter, faster, and more personal service at scale. As a Senior Solutions Consultant, you’ll be a trusted advisor and technical thought leader who architects AI-driven CX and ES solutions and partners with Sales, Product, Engineering, and Customer Success to drive measurable outcomes. You’ll lead technical and business discovery, translate AI capabilities into business narratives, own end-to-end technical engagements from design to pilots, integrate scalable solutions using Zendesk APIs and cloud platforms, and measure ROI to optimize impact while championing AI adoption. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, pilot/POC experience, deep AI expertise (LLMs, NLP), domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree, and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI screening as part of hiring, and seeks strategic, collaborative, customer-obsessed, technically fluent innovators who stay ahead of evolving CX and ES technologies.