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Zendesk’s Senior Solutions Consultant role centers on leading AI-powered CX/ES transformations, acting as a trusted advisor and coordinating with Sales, Product, Engineering, and Customer Success to help top brands achieve meaningful business outcomes. The role responsibilities include leading technical and business discovery, designing tailored demos and proofs of value, architecting AI-driven solutions, owning end-to-end technical engagements, and integrating secure, scalable architectures with Zendesk APIs and cloud platforms. You’ll measure ROI using Zendesk analytics, champion AI adoption with Customer Success, influence product strategy, and continuously advance expertise in AI and CX technologies to position Zendesk as a market leader. Requirements include 5+ years of presales/solutions consulting in SaaS/CX, strong web and SaaS architecture knowledge, proven pilots/POCs, deep AI technology understanding, domain expertise in CCaaS/ITSM or related areas, plus strong storytelling and communication skills and willingness to travel. Zendesk emphasizes a hybrid, inclusive culture with a commitment to diversity and equal opportunity, notes that AI screening may be used in hiring, and offers accommodations for applicants with disabilities.

The APAC CTO at Zendesk will partner with regional customers to understand their AI transformation journeys, ensure the product roadmap reflects CX and AI market trends, influence global product strategy, and participate in one to two Corporate Development transactions each year. The role requires a passionate, business-oriented technology leader with extensive CX experience and a proven track record as an industry thought leader who can engage C-level executives and influence cross-functional teams. Key responsibilities include driving customer success and product adoption, acting as executive sponsor for major APAC accounts, shaping strategy with Corporate Development, creating differentiated CX/AI thought leadership, and aligning with GTM to support sales cycles and communicate the product vision to press and analysts. The CTO will synthesize regional customer priorities to inform the global product roadmap, build strong connections with GTM, Product, and Engineering teams, and develop regional technology partnerships while engaging in CX communities in the region. Candidates should bring 10+ years of CX leadership in a large organization, strong product development and AI expertise, cross-functional collaboration skills, the ability to thrive in a fast-moving environment, gravitas with CX/CS/IT executives, and fluency in English with APAC language skills a plus; Zendesk emphasizes diversity, inclusion, and a hybrid, flexible work model with accommodations as needed.

The Managed Services Consultant at Zendesk is an experience-maker who acts as an extension of customers and internal teams, helping clients use, see, learn, and believe in Zendesk while ensuring ongoing value from their services subscription. Responsibilities include managing a portfolio of customers and a backlog, maintaining product expertise across Zendesk products, guiding proactive customer care, delegating requests globally while owning quality and timeliness, and helping establish world-class service policies and standards. The role also involves providing business consultation to identify the problem, configuring Zendesk to meet expectations, responding to high-profile escalations to sustain loyalty, and managing competing priorities to deliver on-time outcomes. Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, excellent communication and relationship-management skills, empathy, and a willingness to travel up to 20%. Zendesk describes itself as champions of customer service with a global workforce of over 5,000, emphasizes diversity, equity, and inclusion, notes potential AI screening and accommodations for applicants, and supports a hybrid remote-friendly work environment.

Zendesk is seeking an SMB Account Executive for the Greater China Region to grow the SMB base in SaaS by hunting new opportunities, closing deals, and expanding revenue through broad relationship-building and cross-functional collaboration. Key responsibilities include acquiring new customers, expanding existing accounts, cross-selling products, leveraging data insights to prospect and retain clients, articulating Zendesk's value to align with business goals, leading competitive sales cycles, and maintaining a robust Salesforce pipeline with accurate forecasts to exceed targets. Candidates should have a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven track record, strong relationship management, bilingual English and Mandarin (Cantonese a plus), plus presentation, negotiation, outreach, and territory planning skills; familiarity with Salesforce and Clari is a plus. The role requires an entrepreneurial mindset, collaboration across teams, and the ability to manage high volumes of opportunities while staying current on industry trends and building relationships with key decision makers. Zendesk highlights its mission to create human connections, offers a hybrid work model, is an equal opportunity employer committed to diversity and inclusion, notes that AI may screen applicants, and provides accommodations for applicants with disabilities.

Zendesk seeks a Senior Solutions Consultant to lead the transformation of how top brands use its AI-powered CX/ES platform, acting as a trusted advisor and partnering with Sales, Product, Engineering, and Customer Success to drive scalable, measurable outcomes. You’ll lead Technical & Business Discovery, AI readiness assessments, and design tailored demos and proofs of value, translating AI/ML capabilities into business-focused narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across the sales cycle—from qualification and design to pilot execution—while architecting secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP) to enable seamless workflows. You’ll collaborate across functions to align product roadmaps, influence future innovations, measure ROI with Zendesk analytics and AI metrics, drive AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX/enterprise software, strong web/scripting and AI expertise (LLMs, NLP, automation), domain experience in CCaaS/ITSM/BI, excellent communication and storytelling skills, a bachelor’s degree (graduate degree a plus), willingness to travel, and a commitment to Zendesk’s inclusive, hybrid culture with awareness of AI screening and equal opportunity policies.

As a Strategic Enterprise Account Executive at Zendesk, you will drive revenue growth in strategic enterprise accounts with a key focus on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to meet complex business needs. You will develop and execute strategic sales plans, identify and engage senior decision-makers, present and close complex deals, collaborate cross-functionally to drive satisfaction and expansion, maintain an AI sales pipeline and forecasts, and stay informed on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of meeting or exceeding targets, strong ability to engage C-level executives, excellent communication and negotiation skills, adaptability in a fast-paced environment, and CRM experience (Salesforce preferred). Why Zendesk includes the opportunity to work with cutting-edge technology, a collaborative culture with growth and innovation, an uncapped commission, and comprehensive benefits plus hybrid work flexibility and professional development. The US annualized OTE range is $283,000 to $425,000 with a 50/50 base/commission mix, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations for applicants.

Zendesk is seeking a Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sell Zendesk for Contact Center CCaaS in Northern Europe. The role requires strategic direction, strong industry knowledge, business acumen, sharp analytical abilities, excellent communication, and collaboration across Zendesk teams. Responsibilities include collaborating with Account Executives, pre-sales, and partners; engaging vendors; conducting customer discovery; coordinating with AWS AEs; running forecast cadences; delivering tailored value propositions; promoting continuous innovation; and representing Zendesk at regional events. Key qualifications include a minimum of 7 years in cloud contact center sales; English and German fluency; proven channel sales experience; technical familiarity with Zendesk and Amazon Connect (advantageous); ability to work autonomously and in fast-paced teams; C-level selling experience; and a proven sales track record with strong communication skills. Zendesk offers a competitive compensation package, opportunities for growth, a collaborative and inclusive culture, and leadership in transformative contact center initiatives, along with a commitment to equal opportunity, diversity and inclusion, AI screening notices, and accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive for Commercial B2B SaaS to grow the customer base, build relationships, and expand existing partnerships by presenting innovative solutions aligned to customers’ goals. Key duties include driving top-line revenue, nurturing satisfaction and retention, cross-selling to optimize account revenue, using data and insights to improve new business and retention, and leading complex, value-based sales cycles with executive sponsorship. Requirements include a BA/BS or equivalent, 3+ years in B2B sales or solution engineering (preferably SaaS) with a proven track record, experience with multi-month sales cycles and renewals, ability to engage VP/C-level executives, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk emphasizes powering exceptional service and human connections, offers a hybrid work model, and is committed to fairness, diversity, equity, and inclusion, while noting AI screening and accommodations are available upon request. The ideal candidate is entrepreneurial, collaborative, and growth-driven, capable of building executive-level relationships and leveraging industry insights to exceed quarterly and annual revenue targets.

Zendesk is seeking an experienced Senior Strategic Marketing Analyst (EMEA) to partner with regional marketing leadership, using data to drive GTM strategies, understand customer behavior, and measure marketing and channel ROI. The role is responsible for helping Zendesk hit pipeline and revenue targets, leading cross-functional planning with Finance and Rev Ops, and delivering data-driven recommendations to improve growth and efficiency. Key duties include creating and maintaining Tableau dashboards, evaluating campaigns for performance and engagement, and turning budget decisions into insights that maximize ROI. Requirements include 6+ years in marketing/analytics, advanced Tableau and SQL, understanding of the B2B funnel and lead-to-opportunity process, strong communication and visualization skills, and a proactive, ownership-driven mindset; SAS/Python/R are a plus. Zendesk supports a hybrid, inclusive culture, is an equal opportunity employer committed to diversity, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive in Southeast Asia to grow the SaaS business by hunting for new opportunities and closing deals of varying sizes while building broad client relationships. You’ll drive top-line revenue growth, manage and nurture customer relationships for high satisfaction and retention, and proactively cross-sell additional products to optimize account profitability. The role requires using data insights and customer adoption history to prospect new clients, articulate Zendesk’s value, lead competitive sales cycles, and maintain a robust Salesforce pipeline with accurate forecasts. The ideal candidate has a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience, strong negotiation and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk promotes an inclusive, hybrid work environment, is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities while supporting global diversity and inclusion.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX/ES solutions for government agencies, partnering with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll conduct technical and business discovery, perform AI readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into clear narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across qualification, design, pilots, integration, and scale, ensuring solutions align with customer goals and compliance while collaborating cross-functionally to influence product roadmaps. The role requires 7+ years of presales/solutions consulting experience, experience with customer pilots/POCs, knowledge of AI technologies and CX domains, strong analytical storytelling, excellent communication, a degree or equivalent, and willingness to travel. The position offers a US OTE of $188k–$282k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes a hybrid, inclusive culture, with AI screening where lawful and accommodations available for applicants.

The Employee Service (ES) Specialist at Zendesk is a high-impact advisory role within the Global Specialist Organization, focused on helping customers rapidly realize value from Zendesk Employee Service solutions by accelerating adoption and optimizing internal service workflows across all segments. The role acts as a subject-matter expert on internal service delivery, ITSM/ITAM, HR/People Ops support, and cross-functional employee workflows, partnering with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce risk and strengthen long-term value realization. The ES mission includes accelerating adoption and time-to-value, embedding ES expertise into customer success planning, influencing enablement and scalable program strategy, and feeding customer insights back to shape the 2026 ES roadmap. Key responsibilities include driving adoption and outcomes as the post-sale product/workflow expert; leading workshops and value reviews; advising service leaders and admins; and collaborating with CSMs, Professional Services, Product, CX Enablement, Sales, and Renewals for cross-functional impact and expansion. Qualifications include 7+ years in customer success or related enterprise SaaS fields, strong advisory and communication skills, familiarity with ITIL or service management frameworks, and a bachelor’s degree preferred; the US OTE ranges from $158,000 to $236,000 with a 70/30 base/commission split, plus potential bonuses and benefits, and Zendesk notes that AI may be used to screen applications while upholding equal opportunity and accommodations.

Zendesk is seeking a high-performing Enterprise Account Executive to accelerate enterprise growth in Norway, targeting 1,500+ employee companies for new logo acquisition and multi-year CX and AI transformation deals. You will build strategic account plans, lead complex, multi-threaded sales cycles, and manage stakeholder engagement across business, IT, operations, procurement, and executive leadership. You will expand existing enterprise customers by driving adoption of Zendesk’s AI platform (AI Agent, Copilot, QA, CCaaS) as part of broader CX transformation programs, while engaging C-level executives as a trusted advisor. The ideal candidate will be fluent in Norwegian and English, have multi-year enterprise SaaS sales experience, deep AI/automation strategy knowledge, experience with AI-powered sales tools and Salesforce, and a proven ability to build executive ROI cases and maintain disciplined pipeline management. The role may be based remotely or hybrid in Denmark, with regular travel to Norway for in-person engagements, and Zendesk emphasizes collaboration, diversity and inclusion, and the use of AI screening in the recruitment process.

The Senior Solutions Consultant is the technical and competitive advisor in the Zendesk sales cycle, serving as the bridge between Account Executives and prospects, owning the prime technical relationship and delivering information onsite, online, and via virtual meetings to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, strong interpersonal and written communication, discovery and objection handling, and experience scoping and executing pilots/POCs with defined success criteria, plus knowledge of web technologies and SaaS; travel up to 40% is required. Additional desirable skills include experience in contact center environments or selling such solutions, vertical industry expertise, consulting in enterprise software, knowledge of CS software/ITSM/BI/workforce engagement, and experience selling AI solutions, along with formal sales training and B2B software selling. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix; the offer will depend on capabilities, experience, and location, and base salary excludes bonuses/benefits. Zendesk emphasizes a fulfilling, inclusive culture with a hybrid work model; AI may be used to screen applicants, and accommodations are available for applicants with disabilities.

Zendesk is seeking a Director of the Global Specialist Organization (SM5) to lead three high-impact teams—Employee Service, CCaaS, and Workforce Engagement Management—serving as trusted advisors to accelerate adoption, drive value realization, and strengthen retention for customers worldwide. The ideal candidate has deep expertise in at least one domain (ITSM/Employee Experience, CCaaS, or WEM) and a proven track record of leading multi-regional teams and scaling advisory functions across product surfaces. Responsibilities include building and scaling the three specialist functions, establishing a unified strategy and operating model, developing managers, and partnering with Customer Success, Professional Services, Sales, Renewals, Product, and CX Enablement to deliver consistent outcomes. You will drive operational excellence with adoption frameworks, playbooks, workflows, data-driven metrics, and KPI dashboards, while coordinating with CX Programs, Analytics, and Product to ensure effectiveness and scalability, plus capacity planning and resource allocation with Finance and Operations. Requirements include 12+ years in Customer Success, Professional Services, or GTM roles in enterprise SaaS (with 5+ years leading teams), global/ multinational experience, strong communication and analytical skills, willingness to travel quarterly, and a commitment to diversity and inclusion; Zendesk notes AI screening in hiring and supports hybrid work with accommodations available.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise B2B SaaS business by acquiring new customers and expanding existing partnerships, aligning Zendesk products with clients’ business objectives. The role emphasizes driving top-line revenue, cross-selling, nurturing key relationships, using data to prospect and improve retention, and developing quarterly territory plans to increase market share. Requirements include a BA/BS, 8+ years in cloud software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP/C-level executives, and the ability to manage complex multi-month deals with proof-of-concept stages and renewals, along with familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker and the ability to travel. The candidate should demonstrate strong presentation, negotiation, and closing skills, a collaborative, entrepreneurial mindset, and industry knowledge to navigate enterprise environments. Zendesk also emphasizes a inclusive, hybrid work culture, outlines its commitment to diversity and equal opportunity, notes AI screening may be used in hiring, and offers accommodation for applicants with disabilities.

Zendesk is targeting State, Local, and Education clients with an AI-powered CX/ES platform to modernize public sector contact centers and deliver smarter, faster service. The Public Sector Solutions Consultant will lead technical and business discovery, architect AI-driven CX/ES solutions, and own end-to-end technical engagements across Sales, Product, Engineering, and Customer Success. Responsibilities include integrating Zendesk APIs and cloud platforms, guiding pilots, measuring ROI with analytics, promoting AI adoption, and aligning initiatives with compliance and product roadmaps. Candidates should have 3+ years of presales/solutions consulting in SaaS/CX/AI, experience running pilots/POCs, knowledge of AI technologies and relevant domains, strong storytelling and communication skills, a degree or equivalent, and a willingness to travel. The role offers US OTE of $119k–$179k (80/20 base/commission) with possible bonuses, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, and accommodations, noting AI screening as part of the hiring process.

Zendesk is hiring a Commercial Account Executive in Denmark (serving companies with 250–1,500 employees) to drive net-new business and expand its AI-powered CX platform by owning the full sales cycle. The role focuses on developing new business, building robust pipelines, expanding Zendesk adoption in underpenetrated industries, and growing and retaining existing accounts through deepened relationships and collaboration with Customer Success. You will articulate the value of an AI-first CX platform, leverage AI-driven sales tools, engage C-level and other stakeholders as a trusted advisor, and build business cases and ROI models to demonstrate impact. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market, Danish and English fluency, strong negotiation and presentation skills, knowledge of AI/automation and modern CX concepts (Salesforce experience preferred), and experience with complex consultative sales processes (MEDDPICC); the role is based in Denmark and can be hybrid or fully remote, requiring collaboration with Solution Consulting, Marketing, Customer Success, and Partners. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations are available for applicants with disabilities.

Zendesk is seeking a Commercial Account Executive for Finland and Iceland, based in Denmark with hybrid or fully remote options, and fluency in Finnish and English is required. The role involves generating net-new business and expanding Zendesk’s AI-powered CX platform, owning the full sales cycle from prospecting to closing and building a robust pipeline across the commercial sector. You’ll grow and retain existing accounts by deepening strategic relationships, uncovering expansion opportunities, and partnering with Customer Success to deliver long-term value. Candidates should have 3–5+ years of full-cycle SaaS sales, a proven track record of meeting or exceeding quota, strong Finnish/English communication, and the ability to translate AI and automation into business value, with experience using AI-enabled sales tools and CRM (Salesforce preferred) and complex, consultative selling (e.g., MEDDPICC). Zendesk emphasizes fairness and inclusion as an equal-opportunity employer, may use AI to screen applicants, and offers accommodations for people with disabilities, while supporting a collaborative, high-growth sales team with a flexible hybrid work model.

Zendesk is seeking a Director of GTM Operations to lead Compensation Operations and Strategic Business Operations, partnering with senior leaders to operationalize GTM strategy and ensure alignment across Sales, Marketing, Customer Success, and Finance. Key responsibilities include end-to-end Compensation Operations (annual planning, quota deployment, territory mapping, payout processing) with governance, tooling automation, and policy compliance. In Strategic Business Operations, you will co-lead annual GTM planning, drive large initiatives like territory realignment and market expansion, and ensure cross-functional execution with documented SOPs and clear program ownership. Qualifications call for 8–12+ years in GTM Ops/Revenue Ops, deep expertise in sales compensation, strong planning/forecasting and analytics, cross-functional project leadership, and proficiency with Salesforce, Xactly, Looker/Tableau, Clari, and Excel/Sheets. The role offers a US base salary range of $170k–$256k plus bonus/benefits, Zendesk's hybrid work model, a commitment to diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is hiring an Employee Service Sales Specialist to expand its Employee Service SaaS offerings by building relationships with key decision-makers and growing both new and existing partnerships. The role involves becoming a go-to expert on Employee Service use cases, helping the sales team articulate value, managing the end-to-end sales cycle, and delivering ROI analyses to support purchasing decisions. It also entails contributing subject-matter expertise on ES solutions, ensuring the sales team understands ideal customer profiles and buying journeys, and maintaining quota accountability to close deals. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales focusing on HR/IT use cases, a strong track record of meeting targets, ability to manage complex multi-month cycles, and a collaborative entrepreneurial mindset with travel readiness. The US on-target earnings range is $189,000 to $283,000 with a 60/40 base/commission split, with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area–based team, driving revenue and strategic expansion across complex Enterprise accounts with AI-driven CX/EX solutions. You will hire, coach, and empower the team, develop go-to-market strategies for multi-product deals, guide large enterprise sales cycles, and oversee territory/account planning, forecasting, and executive engagement. The role emphasizes data-driven, AI-enabled sales, with a focus on upsell/cross-sell, while maintaining operational rigor in the sales process and maintaining deep knowledge of Zendesk’s AI capabilities for compelling executive value propositions. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a proven quota track record, expertise in enterprise cycles and MEDDPICC, strong forecasting, and established C-suite relationships in the Bay Area, plus proficiency with Salesforce, Outreach, and Clari and willingness to travel. OTE ranges from $323,000 to $485,000 with a 50/50 base/commission split, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening processes, and accommodations for applicants with disabilities.

The Senior Account Executive - German speaking role at Zendesk sits in its fast-growing EMEA sales team, targeting mid-market and Fortune 500 customers with a consultative SaaS approach and managing both inbound and outbound opportunities to drive revenue. Day-to-day responsibilities include quickly understanding the Zendesk platform and customer needs, representing the voice of small business customers, handling high volumes of inquiries, owning a territory, collaborating with marketing, and delivering impactful product demos within weeks of joining. Candidates must be fluent in German and English, have at least 2 years of SaaS sales experience (preferably in multi-tenant environments), possess strong interpersonal and presentation skills, handle many opportunities at once, and thrive in a startup culture with an entrepreneurial mindset. Zendesk offers hybrid or remote work options, a two-week sales bootcamp, ongoing coaching and career planning, professional development funding, a dynamic team environment, and comprehensive benefits. The company commits to fairness and inclusion, may use AI in screening per policy, is an AA/EEO/Veterans/Disabled employer, and provides accommodations for applicants with disabilities, with a designated email for accommodation requests.

Zendesk's Quote to Revenue team oversees end-to-end processes from sales quoting through subscription billing and revenue recognition to support SaaS and AI-driven offerings. Zendesk is seeking a highly experienced Staff Software Engineer to lead architecture and delivery for Zuora Billing, Mediation, and RevPro, collaborating with stakeholders to implement advanced billing capabilities such as Orders Actions, Order to Revenue, Metering, Native Ramps, and Advanced Consumption Billing. Key responsibilities include requirements gathering, designing scalable billing and revenue-recognition solutions, driving cross-functional execution, ensuring compliance with ASC 606/IFRS 15, and guiding testing, rollout, and adoption of new features. The role requires 8+ years in SaaS billing/revenue operations, deep Zuora expertise (Billing, Mediation, RevPro), experience with complex transformations, knowledge of subscription lifecycles and integrations with systems like Salesforce, Netsuite, and Avalara, along with strong communication and Agile skills; a related bachelor’s degree is required, with advanced degrees a plus. The position offers a US base salary of $164,000–$246,000 plus potential bonuses and benefits, with Zendesk emphasizing hybrid work, diversity and inclusion, and accommodations, and noting that AI screening may be used in the hiring process.

Zendesk is seeking a Senior ML Engineer to level up its retrieval-augmented generation platform that serves over 125,000 brands and billions of customer interactions across multiple channels. The role involves delivering AI-powered capabilities using LLMs, collaborating with Product Management and ML scientists, mentoring teammates, ensuring high stability of deployed services, contributing to technical design, and writing clean, maintainable code. Basic qualifications include 4+ years of Python-based ML system development, strong server-side architecture skills, cloud deployment experience (AWS, GCP, or Azure), and a collaborative, self-managed work style with excellent communication. Preferred qualifications include experience with LLMs at scale and RAG systems, AWS deployment, data-driven decision making, and the tech stack features Python and Ruby, AWS, and services like RDS MySQL, Redis, S3, ElasticSearch, Kafka, Kubernetes, and Docker. Zendesk also highlights a flexible, inclusive culture with growth opportunities, professional development funds, remote-friendly options, and a note that AI screening may be used in hiring, alongside a commitment to diversity and candidate privacy.

Zendesk is seeking a dedicated Account Executive in Belgium (Dutch and/or French speaking) to grow its Commercial account base, close deals of varying sizes, and deepen customer relationships by aligning Zendesk solutions with clients’ goals. You’ll drive revenue through new customer acquisition, account expansion, cross-selling, and maintaining a robust pipeline and accurate forecast to exceed quarterly and annual targets, while leveraging data, intents, and adoption history to improve conversion and retention. The role requires managing complex sales cycles, securing executive sponsorship, and collaborating with internal teams to optimize sales strategies and deliver value-based business cases to VP and C-level decision-makers. Qualifications include a BA/BS or equivalent, 3+ years in B2B SaaS sales in Belgium, fluency in Dutch and/or French, experience with renewals and multi-month value-centric processes, and familiarity with Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk promotes hybrid work, diversity and inclusion, and equal opportunity, and notes AI may be used to screen applicants; it also offers accommodations for applicants with disabilities upon request.

The role is a partnerships-focused sales position at Zendesk that collaborates with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions through partner ecosystems while increasing opportunity velocity. Responsibilities include evangelizing SI partner and technology alliances to Zendesk sales, creating a regional go-to-market strategy, funding partner-led campaigns with regional marketing, and serving as the day-to-day liaison to drive incremental revenue with existing partners. The ideal candidate has 10+ years in partner channel development, sales, or alliance management, experience with regional resellers and tech companies, strong executive presence and communication skills, a solid understanding of Zendesk’s value proposition, tech-savviness, and a proven quota-bearing track record. The role offers full flexibility, with options to work remotely or from the Melbourne office, plus access to Zendesk workspaces and occasional in-person gatherings. Zendesk also emphasizes an inclusive culture, potential AI screening in applications, and accommodations for applicants with disabilities, reaffirming its commitment to equal opportunity and diversity.

The Agentic Tribe and Zendesk describe Gen3 as a cutting-edge, goal-oriented AI Agent system that can reason, plan, and adapt in real time to deliver personalized, off-script conversations beyond traditional chatbots. They are hiring a Staff Machine Learning Scientist for the AI Agent product at Zendesk to own a designated product area and translate advanced ML research into real-world impact, shaping the product roadmap. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, collaborating with AI engineers, implementing concepts into production, and aligning with product managers to discover the roadmap. Qualifications include a degree in a relevant field, proven ML/NLP research, experience with deep learning NLP architectures, ability to translate research into proof-of-concept models, a practical research approach, with bonuses for experience with LLMs, prompt engineering, AI agent context management, and familiarity with conversational AI/voice technologies. The role sits within Zendesk, which emphasizes diversity and equal opportunity, offers a hybrid work model, and provides details on the interview process, privacy, and accommodations, including the possibility that AI may be used for screening.

Zendesk is seeking an SMB Account Executive to grow its SMB footprint in the SaaS market by acquiring new customers and expanding existing accounts, aligning solutions to customers' goals. The role requires building broad relationships, cross-functional collaboration, and leading sales cycles to close deals of varying sizes while maintaining a robust Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data insights and adoption history, and articulating Zendesk’s product benefits to support business objectives. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven quota track record, strong prospecting and negotiation skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes a hybrid, inclusive culture with commitments to diversity and equal opportunity, offers accommodations upon request, and may use AI in screening applicants.

Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence by setting the vision for Sales Acceleration. The role involves leading a high-performing team, aligning GTM priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions, driving enterprise-level transformation, translating data into board-level recommendations, promoting best practices, and overseeing cross-functional initiatives. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record designing and executing GTM acceleration, strong cross-functional and executive stakeholder leadership, advanced analytics, and excellent communication to C-suite and board audiences. The position offers fully flexible/remote work with optional Zendesk offices, a US base salary range of $170,000–$256,000 plus potential bonus, benefits, or incentives, with final offers based on capabilities, experience, and location. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, supports a hybrid work culture, and provides accommodations for applicants with disabilities.

Zendesk’s CX and ES platform uses AI, data, and cloud technologies to transform customer interactions, helping leading brands deliver smarter, faster, and more personal service. The Senior Solutions Consultant will act as a trusted advisor and technical thought leader, translating AI-powered capabilities into measurable business value and partnering with Sales, Product, Engineering, and Customer Success to architect scalable solutions. You’ll lead technical and business discovery, design demos and proofs of value, own end-to-end technical engagement from qualification to pilot, integrate via Zendesk APIs and cloud platforms, and measure ROI to drive continuous improvement. Requirements include 5+ years of presales/solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting and SaaS architectures, experience with pilots/POCs, deep AI understanding, and domain expertise in CCaaS/ITSM/BI/WFM, plus excellent storytelling and communication skills and willingness to travel. Who you are: strategic, technically fluent, collaborative influencer, customer-obsessed, and an analytical storyteller who solves problems with innovative use of technology; Zendesk supports hybrid work, global diversity and inclusion, and offers accommodations, with AI screening of applications in some cases.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES initiatives, acting as a trusted technical advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into scalable, measurable outcomes. You’ll conduct technical and business discovery, design tailored demos and proofs of value, architect AI-driven solutions, own the end-to-end technical engagement through pilots, and integrate secure, scalable architectures using Zendesk APIs, middleware, telephony, and cloud platforms while aligning with the product roadmap and ROI metrics. The role requires 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, experience with pilots/POCs, deep AI expertise (LLMs, NLP, automation), and domain knowledge in CCaaS/CS software/ITSM/BI/WFM or middleware, plus willingness to travel. Ideal candidates are strategic, technically fluent, collaborative influencers who are customer-obsessed, able to translate data into business insights, and capable of creatively solving problems with technology. Zendesk emphasizes its mission in customer experience, offers hybrid work, and is an AA/EEO employer committed to diversity and inclusion, with transparency about AI-based screening and accommodations for applicants.

Zendesk is positioning itself as a leader in customer experience and employee services with an AI-powered Resolution Platform that enables brands to deliver smarter, faster, and more personal service at scale. The Solutions Consultant will partner with customers and internal teams to lead discovery, design tailored solutions, and translate AI capabilities into clear, measurable value stories. The role includes architecting AI-powered CX solutions, building seamless integrations via Zendesk APIs and cloud platforms, and collaborating across Sales, Product, Engineering, and Customer Success to align on strategy. You’ll drive business impact by turning AI analytics and automation KPIs into ROI, champion AI adoption, and develop industry playbooks while staying ahead of CX, ES, and AI innovations. Ideal candidates have 3+ years of presales/solutions consulting in AI/SaaS, strong communication skills, and willingness to travel; Zendesk emphasizes hybrid work, equal opportunity, and diversity and inclusion, with accommodations available and AI screening in accordance with policy.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS sales by acquiring new customers and expanding existing partnerships. The role involves driving top-line revenue, cross-selling to existing customers, nurturing strategic relationships, using data and customer insights to improve prospecting and retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Candidates should have a BA/BS or equivalent, at least five years in Public Sector sales or solution engineering (preferably SaaS), a proven quota attainment record (two of the last three years), experience selling to VP/C-level in Public Sector, ability to travel, and familiarity with Salesforce, Outreach, and Clari. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix, and offers may include bonuses or benefits depending on location and capability. Zendesk emphasizes a mission of delivering calm in customer service, supports hybrid and inclusive work options, notes that AI may screen applications, and is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive to grow its Commercial SaaS business, focusing on new customer acquisition and expanding existing partnerships, with an emphasis on Generative AI-driven solutions. The role owns the full sales lifecycle—from prospecting and negotiation to closing—driving top-line revenue, building a robust pipeline, and ensuring customer satisfaction and long-term strategic partnerships. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering, experience selling in the UK/Ireland market, ability to navigate complex multi-month deals and engage C-level executives, and familiarity with AI/ML concepts plus Salesforce, Clari, and Gong. The candidate will act as a strategic advisor to executives, pursue cross-sell opportunities, use data insights to optimize prospecting and retention, and collaborate across teams to exceed quarterly and annual revenue goals. Zendesk champions a hybrid, inclusive workplace, notes AI may screen applications, and remains an AA/EEO/Veterans/Disabled employer committed to diversity, with accommodations available for applicants who need them.

Zendesk is seeking a high-energy SMB Account Executive with a hunter mindset to acquire net-new customers while also owning and growing a book of business through cross-sell, upsell, and ongoing customer success. The role centers on driving top-line revenue, building and managing a robust pipeline, leading competitive sales cycles, and using data insights, customer signals, and adoption metrics to target prospects and strengthen retention, with Salesforce activity tracked and forecasts delivered. You’ll consistently pursue cross-sell and upsell opportunities, collaborate with internal teams to optimize territory strategy, and ensure high satisfaction and expansion within your accounts. Requirements include a BA/BS or equivalent, 2+ years in B2B SaaS sales or solution engineering with a proven net-new acquisition track record, strong prospecting and closing skills, an entrepreneurial hunter mindset, and familiarity with sales tools like Salesforce, Groove, and Clari. Zendesk supports a hybrid work environment, is an equal opportunity employer focused on diversity and inclusion, and notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk is seeking a Principal PSE based in Singapore to drive partner-led growth across APAC, including the Philippines, by building and owning the partner plan and coordinating with Zendesk Direct Sales. The role involves recruiting, onboarding, enabling partners, achieving partner revenue and profitability targets, and serving as a liaison between the partner ecosystem and Zendesk sales. Key duties include building a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions, co-developing quarterly joint business plans, collaborating with marketing, tracking pipelines, maintaining CRM data, and ensuring adherence to Zendesk sales methodology. Required qualifications include a bachelor’s degree, 10+ years of B2B SaaS sales with quota-bearing experience, strong prospecting, time management, communication, and the ability to engage C-level stakeholders, with knowledge of sales methodologies and BI tooling. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

The job is a Staff Software Engineer, Full Stack in Zendesk’s Data and Analytics team, offering remote flexibility and aligning with Pacific Time to help build an AI-native analytics platform that delivers trusted, explainable insights from memory-graph data. The Data & Analytics core team develops analytics on Zendesk customer data, continually evaluating datasets and enhancing analytics and measurement capabilities. You will work on backend Java with the Maven/Spring toolchain, apply TypeScript and React on the frontend, build new platform capabilities, deploy to production, and collaborate closely with a focused team, the Technical Lead, and Product Manager to shape the roadmap. Requirements include at least 6+ years of full-stack engineering with a Java focus, strong Maven/Spring practices, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals, and strong communication and collaboration skills. The role uses Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, Elasticache/Redis, DynamoDB; US base salary range is $164k-$246k with potential bonuses, Zendesk supports hybrid work and equal opportunity, and AI may be used to screen applications with accommodations available if needed.

Zendesk is recruiting an SMB Account Executive to grow its SMB customer base across multiple languages (French, German, Dutch, Italian, Spanish) by pursuing new opportunities and closing deals of varying sizes in the SaaS space. Responsibilities include driving revenue through new customer acquisition and account expansion, nurturing relationships for satisfaction and retention, cross-selling, using data and adoption history to target prospects, articulating Zendesk’s value, leading competitive sales cycles, maintaining a qualified Salesforce pipeline, and meeting forecasts and revenue goals. Required qualifications are a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting and outreach skills, excellent presentation/negotiation/closing abilities, entrepreneurial spirit, and familiarity with Salesforce, Outreach, and Clari. The role supports Zendesk’s hybrid work model with a team-level in-office schedule and remote flexibility, emphasizing collaboration and cross-functional alignment. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and provides contact information for accommodation requests.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland, with a hybrid arrangement requiring one day per week in the office. In this role you will collaborate with global teams to build scalable, high-performance products, write code and design docs, create tests, instrument changes, and deploy to production. The position spans multiple areas and languages (Machine Learning, Mobile, Front-end, Back-end Java/Ruby, Data Science) with responsibilities such as maintaining reliability and performance, optimizing components, building backend services, and developing Zendesk email integrations. Basic qualifications include 2–6 years of experience depending on the level, proficiency in at least one language (Ruby on Rails, Scala, Python, JavaScript), familiarity with AWS and distributed systems, SaaS experience, strong communication, and Agile practice, with a Poland base salary range of PLN 235,000 to PLN 353,000 plus potential bonuses or benefits. Zendesk emphasizes diversity and inclusion, offers ownership and growth opportunities, flexible work arrangements, and accommodations for disabilities, and invites eligible candidates to apply as opportunities arise.

Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Enterprise Sales Manager to lead a high-performing Enterprise field sales team targeting large accounts (1,000+ employees) with a solution- and value-driven approach. The role emphasizes operational rigor, team leadership and culture-building, mentoring and training of Enterprise Account Executives, C-level engagement with customers, cross-functional collaboration, demand generation, and precise forecast reporting (including MEDDPICC deal reviews) to drive bookings and quota attainment. Requirements include 10+ years of software sales experience with 3–5+ years in Enterprise sales management, a proven track record of revenue growth, the ability to hire and train AEs, and strong presentation and listening skills; CX experience is a plus. The position offers a US on-target earnings range of $290,000 to $434,000 with a 50/50 base/commission mix, and potential bonuses or benefits depending on location and qualifications. Zendesk highlights a hybrid work environment, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and support retrieval-augmented-generation across multiple channels, collaborating with Product Management, ML scientists, and engineers to deliver AI-powered capabilities at scale. The role involves delivering AI features using the latest LLM tech, mentoring junior engineers, maintaining the stability of deployed services, writing clean code, and contributing to technical design and best practices. Key challenges include expanding the RAG platform for new use cases, integrating hybrid search with vector embeddings and keyword retrieval, improving ranking, optimizing indexing speed and cost, and enabling cross-channel retrieval. Basic qualifications include proficiency in Python or Ruby, understanding software architecture patterns, a collaborative growth mindset, ability to work independently, experience building scalable systems, and capacity to formulate hypotheses and run experiments; preferred qualifications include designing ML-enabled search solutions (ideally with Elasticsearch), AWS deployment, and event-driven architectures with Kafka. The tech stack centers on Python and Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, Snowflake; services run on Kubernetes with Docker, while monitoring is done with Datadog and Sentry, and Zendesk offers an inclusive culture with growth opportunities and ownership of features at scale.

Zendesk is seeking an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow its enterprise base, deepen relationships, and expand Zendesk’s offerings with both new and existing customers. The role focuses on direct top-line revenue growth through acquiring new enterprise clients, cross-selling, and using data, adoption history, and customer insights to optimize retention and expansion. Key duties include creating quarterly territory plans, managing complex, multi-month value-centric sales cycles with proof of concept stages, maintaining a strong pipeline and accurate forecasts, and establishing C-level sponsorship while collaborating with internal teams. Qualifications include a BA/BS, a proven track record of exceeding targets in cloud/software B2B sales, ability to sell to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk emphasizes a hybrid, inclusive work culture with equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

The AI Sales Specialist Lead for APAC at Zendesk is a quota-carrying, player-coach role tasked with driving growth and adoption of Zendesk's AI product suite, mentoring a team of AI Sales Specialists, and shaping go-to-market strategies across mature and emerging APAC markets. The role requires leading and potentially handling key opportunities directly while partnering with Core Sales Managers to set and achieve regional sales targets across diverse APAC territories. Core responsibilities include regional sales leadership and goal achievement, customer and stakeholder engagement with a consultative, value-based approach, and AI sales enablement and evangelism, including supporting regional AI product trials and POCs and collaborating with APAC GTM leadership. The position requires proven experience in quota-carrying sales leadership (preferably in Conversational AI or CX), strong communication and relationship skills to engage executives and cross-functional teams, willingness to travel regionally, and overlay or co-sell experience is a plus. Zendesk highlights its mission as the intelligent heart of customer experience, promotes hybrid work and diversity and inclusion, notes that AI may screen applicants, and is an AA/EEO/Veterans/Disabled employer offering accommodations.

Zendesk is hiring a Director of Commercial Sales to lead a hybrid team across Spanish-speaking LATAM and the Caribbean, driving rapid growth and market presence with AI-driven selling. The role involves shaping a high-velocity growth strategy, leveraging AI and sales tech, recruiting and mentoring a diverse team, and steering complex, multi-product deals with rigorous forecasting and MEDDPICC methodology while collaborating cross-functionally with Marketing, CS, Solutions Engineering, and Product. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven record of exceeding targets, proficiency with tools like Salesforce, Outreach, Clari, Gong, and strong executive relationships in Spanish and English, with willingness to travel; CX/CRM brand experience is a plus. The position requires being based in Mexico City or the State of Mexico, with travel as needed, and a mandate to stay close to market dynamics and provide quarterly business insights to executive leadership. Zendesk emphasizes innovation and inclusion, offers competitive compensation, equity, and benefits, and may use AI in screening while supporting a hybrid work environment with accommodations for applicants with disabilities.

Zendesk is seeking a Field Marketing Manager for the BENELUX region on a fixed-term contract, remotely based in the Netherlands, reporting to the Director of Marketing UK&I and North. The role involves developing and executing a BENELUX marketing strategy in partnership with the NORTH marketing team and sales to drive demand generation, win new customers, and expand the existing customer base. Key responsibilities include strategic implementation, planning multi-channel programs (events, webinars, ABM, inbound/outbound digital campaigns), vendor and channel optimization, cross-functional collaboration, performance analysis, and regular engagement with the sales team. Preferred qualifications include 3–6 years of field marketing experience in B2B/SaaS, BENELUX familiarity, native Dutch with English proficiency, strong market insight, creativity, analytics, and proficiency with Salesforce and Tableau, plus excellent collaboration and communication skills. Zendesk emphasizes a diverse, inclusive culture, notes that AI screening may be used, and offers accommodations to applicants with disabilities.

Zendesk is a leading customer experience solutions provider seeking an experienced Sales Specialist with expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. This role will focus on driving awareness and sales of their Contact Center platform to the SMB segment in North America. Responsibilities include collaborating with account executives, running enablement sessions, managing customer discovery calls, and coordinating with pre-sales teams. Candidates should have a minimum of 7 years in cloud contact center sales, strong analytical skills, and a proven track record in achieving sales targets. Zendesk offers a competitive salary, professional development opportunities, and a collaborative work environment, while promoting diversity and inclusion in hiring practices.

The Principal Solutions Consultant at Zendesk is tasked with managing the technical and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise to engage Enterprise and Mid Market executives effectively. This role entails collaboration with Sales, Marketing, and Product Managers to serve as a technical liaison, ensuring customer satisfaction through proactive communication and support. Candidates are expected to have over seven years of presales experience, proficiency in web technologies, and the ability to lead complex deals. Additionally, strong interpersonal, communication, and problem-solving skills are essential, along with the capability to understand customer needs and develop tailored solutions. Zendesk promotes a diverse and inclusive work environment, offering hybrid work options and making accommodations for applicants with disabilities.

Zendesk is a leading customer experience platform that focuses on customer obsession and success, emphasizing the value customers derive from its solutions. The CX organization, reporting to the Chief Customer Officer, is dedicated to ensuring effective service delivery across various departments such as Customer Success and Professional Services. The CX Programs team plays a crucial role in enhancing operational effectiveness and driving transformational business changes. Key responsibilities involve optimizing customer journeys, fostering product adoption, and reinforcing delivery excellence to support customer health and growth. The ideal candidate for this role should have extensive experience in customer experience operations, strong data analysis skills, and the ability to lead cross-functional initiatives aimed at improving customer outcomes.

Zendesk is seeking a high-performing Account Executive for its CEE sales team, focusing on driving growth in emerging territories across various sectors including retail and fintech. The role involves prospecting new customers, developing strategies for account expansion, and leading complex sales cycles while establishing relationships with key stakeholders. Candidates should have over five years of B2B sales experience in the SaaS sector, preferably in customer experience or CRM, along with a proven track record of achieving sales quotas. Essential skills include exceptional presentation and negotiation abilities, familiarity with sales tools like Salesforce, and fluency in Eastern European languages, with Polish being a strong plus. The position offers an annual salary range of zł291,000 to zł437,000, with potential bonuses and is part of Zendesk's commitment to fostering a diverse and inclusive work environment.

Zendesk, a leading customer experience solutions provider, is looking for a Senior Platform Architect with extensive knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, and providing strategic direction and technical leadership while ensuring seamless integration of various platforms. Daily responsibilities include optimizing contact center architectures, guiding pre-sales specialists, and driving innovation through AI and automation trends. Key qualifications include a Bachelor’s or Master’s degree in a relevant field, at least 10 years of experience in solution architecture, and proficiency in AWS and contact center technologies. Preferred candidates will have relevant certifications, experience in omnichannel solutions, and familiarity with Agile methodologies.

Zendesk is looking for a Staff Solution Architect with extensive experience in Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves managing end-to-end solution architecture, collaborating with various stakeholders, driving ERP integrations, and establishing best practices in financial operations. Candidates should have over 10 years of experience related to solution architecture, billing and invoicing systems, and complex integrations, along with strong leadership and communication skills. A Bachelor's degree in a relevant field, along with appropriate certifications, is preferred. The compensation range for this position is between $161,000 and $241,000 and includes additional incentives, with a commitment to diversity and inclusion in the workplace emphasized by Zendesk.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.