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Zendesk is seeking a Principal PSE based in Singapore to drive partner-led growth across APAC, including the Philippines, by building and owning the partner plan and coordinating with Zendesk Direct Sales. The role involves recruiting, onboarding, enabling partners, achieving partner revenue and profitability targets, and serving as a liaison between the partner ecosystem and Zendesk sales. Key duties include building a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions, co-developing quarterly joint business plans, collaborating with marketing, tracking pipelines, maintaining CRM data, and ensuring adherence to Zendesk sales methodology. Required qualifications include a bachelor’s degree, 10+ years of B2B SaaS sales with quota-bearing experience, strong prospecting, time management, communication, and the ability to engage C-level stakeholders, with knowledge of sales methodologies and BI tooling. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

The job is a Staff Software Engineer, Full Stack in Zendesk’s Data and Analytics team, offering remote flexibility and aligning with Pacific Time to help build an AI-native analytics platform that delivers trusted, explainable insights from memory-graph data. The Data & Analytics core team develops analytics on Zendesk customer data, continually evaluating datasets and enhancing analytics and measurement capabilities. You will work on backend Java with the Maven/Spring toolchain, apply TypeScript and React on the frontend, build new platform capabilities, deploy to production, and collaborate closely with a focused team, the Technical Lead, and Product Manager to shape the roadmap. Requirements include at least 6+ years of full-stack engineering with a Java focus, strong Maven/Spring practices, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals, and strong communication and collaboration skills. The role uses Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, Elasticache/Redis, DynamoDB; US base salary range is $164k-$246k with potential bonuses, Zendesk supports hybrid work and equal opportunity, and AI may be used to screen applications with accommodations available if needed.

Zendesk is seeking a Senior Finance Manager for GTM Finance - Pricing/Costing (Remote/Austin, TX or Madison, WI) to analyze cost structures and pricing strategies that improve gross margins and support top-line growth, in partnership with the Pricing, Product, and R&D Finance teams. Responsibilities include leading pricing and packaging analyses, developing AI/LLM and SaaS cost models, building business cases, maintaining dashboards, driving cross-functional governance, mentoring junior staff, and presenting insights to senior leadership. Qualifications require a bachelor’s degree in Finance/Accounting/Economics (MBA preferred), 8+ years of financial analysis experience with pricing/cost modeling (experience with AI-related costs a plus), and strong leadership with advanced modeling and proficiency in Excel, SQL, Tableau, or Looker. Preferred qualifications include experience in high-growth tech environments and comfort with ambiguous, rapidly changing settings. The package includes a US base salary range of $138,000–$206,000 (with potential bonus and benefits), flexible remote options, a dynamic inclusive culture, and a commitment to diversity, equity, and inclusion; Zendesk also notes AI screening and accommodations as part of their process.

Zendesk is recruiting an SMB Account Executive to grow its SMB customer base across multiple languages (French, German, Dutch, Italian, Spanish) by pursuing new opportunities and closing deals of varying sizes in the SaaS space. Responsibilities include driving revenue through new customer acquisition and account expansion, nurturing relationships for satisfaction and retention, cross-selling, using data and adoption history to target prospects, articulating Zendesk’s value, leading competitive sales cycles, maintaining a qualified Salesforce pipeline, and meeting forecasts and revenue goals. Required qualifications are a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting and outreach skills, excellent presentation/negotiation/closing abilities, entrepreneurial spirit, and familiarity with Salesforce, Outreach, and Clari. The role supports Zendesk’s hybrid work model with a team-level in-office schedule and remote flexibility, emphasizing collaboration and cross-functional alignment. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and provides contact information for accommodation requests.

Zendesk is recruiting Digital Inside Sales Specialists to handle a high-velocity sales process, become product experts, and guide both new and existing customers toward informed Zendesk purchases as founding members of a new team. Key responsibilities include responding to inbound leads and customer inquiries via chat and email, driving online conversions, conducting discovery calls and demos, understanding customer needs, and meeting or exceeding SLAs, KPIs, and shared revenue targets. Requirements include excellent written communication in Dutch, German, Arabic, or Italian and English, 1+ years of sales experience (SaaS/software experience preferred), ability to work with a global market, strong multitasking and organizational skills, and availability to work four days per week in the Lisbon office; training requires travel to Zendesk offices with a hybrid schedule afterward. The role offers a hybrid work model with in-office days to be determined by the hiring manager, balancing onsite collaboration and remote work. Zendesk emphasizes diversity and inclusion, is an equal opportunity employer, and provides accommodations for applicants with disabilities; accommodations can be requested by emailing peopleandplaces@zendesk.com.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland, with a hybrid arrangement requiring one day per week in the office. In this role you will collaborate with global teams to build scalable, high-performance products, write code and design docs, create tests, instrument changes, and deploy to production. The position spans multiple areas and languages (Machine Learning, Mobile, Front-end, Back-end Java/Ruby, Data Science) with responsibilities such as maintaining reliability and performance, optimizing components, building backend services, and developing Zendesk email integrations. Basic qualifications include 2–6 years of experience depending on the level, proficiency in at least one language (Ruby on Rails, Scala, Python, JavaScript), familiarity with AWS and distributed systems, SaaS experience, strong communication, and Agile practice, with a Poland base salary range of PLN 235,000 to PLN 353,000 plus potential bonuses or benefits. Zendesk emphasizes diversity and inclusion, offers ownership and growth opportunities, flexible work arrangements, and accommodations for disabilities, and invites eligible candidates to apply as opportunities arise.

Zendesk is hiring a Senior Machine Learning Manager to lead the vision, design, and implementation of scalable ML and generative AI systems, while mentoring a team and aligning ML initiatives with business goals. Key responsibilities include designing robust ML architectures, scaling ML productization, leading ML engineers and data scientists, engaging stakeholders, and promoting MLOps practices, CI/CD for models, monitoring, data contracts, and compliance. Ideal candidates have 5+ years in ML/DS roles with 2+ in leadership, a CS/Data Science degree (advanced preferred), deep expertise in ML system design and deployment on cloud platforms (AWS, Snowflake), plus Python proficiency and experience with data pipelines and the modern data stack (dbt, Astronomer). The role emphasizes business impact, cross-functional collaboration, clear communication, and thought leadership to influence Zendesk's technology roadmap and AI strategy, with opportunities to shape AI features at enterprise scale. The position offers a hybrid work model, global impact, an inclusive culture with a focus on diversity and inclusion, and accommodations for disabilities; Zendesk is an equal opportunity employer committed to flexibility, growth, and employee well-being.

Zendesk is seeking a Regional Vice President for Asia to lead sales across the Greater China Region, Southeast Asia, and Korea, reporting to the Senior VP of Sales for Asia Pacific & Japan and partnering with regional leadership to drive long-term growth. The role involves developing a comprehensive regional sales strategy, aligning cross-functional teams (Enterprise Sales, Marketing, Pre-Sales, Customer Success, Services, and Sales Development), and guiding distributed teams across multiple countries. Key responsibilities include defining customer acquisition strategies for direct inbound channels and a partner ecosystem, owning revenue targets for new and expanded accounts, recruiting and developing sales leaders, and delivering regular performance and market insights to executives. Requirements include 10+ years in software/SaaS sales, 5+ years of senior cross-country leadership in Asia (GCR, SEA, Korea), a track record of closing both mid-market and large enterprise deals, and deep understanding of regional markets, cultures, regulations, and partner ecosystems. Zendesk emphasizes an inclusive, hybrid work culture, AI-based screening, and equal opportunity employment, with accommodations available for applicants who need them.

Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

The role is a quota-bearing AI Sales Specialist at Zendesk, collaborating with the Core AE team to drive growth and adoption of Zendesk's AI products within the EMC segment in the AMER region. Main duties include taking full ownership of sales quotas, coordinating with the core sales team to pursue revenue from existing Zendesk accounts and new opportunities, and building strong customer relationships using a value-based selling approach to align the AI portfolio with client goals. It also involves leading AI POCs, partnering with the AI Success team to identify expansion/cross-sell opportunities, and helping forecast usage to maximize ARR while meeting customer requirements. The role requires proven experience in a quota-carrying sales position (preferably in Conversational AI/CX), a track record of hitting targets, excellent communication, travel flexibility, and, if possible, overlay/co-sell experience. Zendesk emphasizes inclusion and a hybrid work model, notes a US OTE of $152k-$228k with a 60/40 base/commission mix, and is an equal opportunity employer that provides accommodations and information on EEO rights.

Zendesk is seeking a high-energy SMB Account Executive with a hunter mentality to acquire net-new customers, build pipeline, and close deals of varying sizes, while also owning and managing a book of business for cross-sell, upsell, and ongoing customer success. The role emphasizes identifying opportunities, building relationships from scratch, and driving revenue through both new business acquisition and strategic account expansion, using data insights and adoption metrics to target prospects and strengthen retention. Responsibilities include driving top-line revenue, maintaining a strong Salesforce-based pipeline, leading competitive sales cycles, providing accurate forecasts, and collaborating with internal teams to optimize territory strategy and sales motion. Requirements include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a proven net-new acquisition track record, strong prospecting and closing skills, and familiarity with Salesforce, Groove, and Clari. Zendesk promotes a hybrid, inclusive work culture and is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations for applicants with disabilities are available.

Zendesk is seeking a Senior Enterprise Sales Manager to lead a high-performing Enterprise field sales team targeting large accounts (1,000+ employees) with a solution- and value-driven approach. The role emphasizes operational rigor, team leadership and culture-building, mentoring and training of Enterprise Account Executives, C-level engagement with customers, cross-functional collaboration, demand generation, and precise forecast reporting (including MEDDPICC deal reviews) to drive bookings and quota attainment. Requirements include 10+ years of software sales experience with 3–5+ years in Enterprise sales management, a proven track record of revenue growth, the ability to hire and train AEs, and strong presentation and listening skills; CX experience is a plus. The position offers a US on-target earnings range of $290,000 to $434,000 with a 50/50 base/commission mix, and potential bonuses or benefits depending on location and qualifications. Zendesk highlights a hybrid work environment, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and support retrieval-augmented-generation across multiple channels, collaborating with Product Management, ML scientists, and engineers to deliver AI-powered capabilities at scale. The role involves delivering AI features using the latest LLM tech, mentoring junior engineers, maintaining the stability of deployed services, writing clean code, and contributing to technical design and best practices. Key challenges include expanding the RAG platform for new use cases, integrating hybrid search with vector embeddings and keyword retrieval, improving ranking, optimizing indexing speed and cost, and enabling cross-channel retrieval. Basic qualifications include proficiency in Python or Ruby, understanding software architecture patterns, a collaborative growth mindset, ability to work independently, experience building scalable systems, and capacity to formulate hypotheses and run experiments; preferred qualifications include designing ML-enabled search solutions (ideally with Elasticsearch), AWS deployment, and event-driven architectures with Kafka. The tech stack centers on Python and Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, Snowflake; services run on Kubernetes with Docker, while monitoring is done with Datadog and Sentry, and Zendesk offers an inclusive culture with growth opportunities and ownership of features at scale.

The role is a Strategic Enterprise Account Executive at Zendesk focused on driving revenue growth within strategic enterprise accounts with a strong emphasis on AI, including closing new business from a prospects list and building trusted C-level relationships. Key responsibilities include developing and executing strategic sales plans to meet quotas, engaging senior decision-makers, presenting and closing complex deals, collaborating cross-functionally to drive satisfaction and expansion, maintaining a robust AI sales pipeline and accurate forecasts, and staying informed about industry trends to position Zendesk. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding sales targets, strong ability to influence C-level executives, excellent communication/negotiation, and familiarity with CRM tools like Salesforce. Why Zendesk: opportunity to work with cutting-edge technology, collaborative culture, uncapped commission, and comprehensive benefits; the US OTE is $249k–$373k with a 50/50 base/commission mix. Zendesk is an equal opportunity employer with commitments to diversity and inclusion, offers hybrid/work-from-office options, and accommodations for applicants with disabilities; AI may be used in screening applications.

This job posting is for an AI Sales Specialist at Zendesk in the US AMER region (EMC segment), a quota-carrying overlay role that partners with the Core AE team to prospect, demo, and close deals on Zendesk’s AI products with a value-driven approach. Primary duties include owning sales quotas, collaborating with the core sales team to drive revenue from existing Zendesk accounts and new business, building strong customer relationships, and using a value-based selling method to align the AI portfolio with client goals. You will lead approved AI proofs of concept, work with the AI Success team to identify expansion and cross-sell opportunities, and help construct commercial models and forecasts to maximize ARR while meeting customer requirements. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a results-oriented mindset, excellent communication, willingness to travel, and preferably overlay AE/co-sell experience. Compensation is US OTE of $152k-$228k (60/40 base/commission) with potential bonuses/benefits; Zendesk notes that AI screening may be used in applications, and the company is an equal opportunity employer offering hybrid work and accommodations for disabilities.

Zendesk is seeking an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow its enterprise base, deepen relationships, and expand Zendesk’s offerings with both new and existing customers. The role focuses on direct top-line revenue growth through acquiring new enterprise clients, cross-selling, and using data, adoption history, and customer insights to optimize retention and expansion. Key duties include creating quarterly territory plans, managing complex, multi-month value-centric sales cycles with proof of concept stages, maintaining a strong pipeline and accurate forecasts, and establishing C-level sponsorship while collaborating with internal teams. Qualifications include a BA/BS, a proven track record of exceeding targets in cloud/software B2B sales, ability to sell to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk emphasizes a hybrid, inclusive work culture with equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding offerings within existing partnerships. The role involves driving revenue from new enterprise accounts, cross-selling to optimize account profitability, nurturing C-level relationships for retention, using data and adoption history to improve prospecting, and creating quarterly territory plans to boost market share. You’ll also lead complex, multi-month, value-centric sales cycles (including PoCs), maintain a robust pipeline and accurate forecast to beat targets, secure C-level sponsorship, collaborate with internal teams, and close deals with a consultative approach. The position requires a BA/BS (or equivalent) and 8+ years of cloud/software B2B sales or solution engineering experience (preferably with public sector), a proven quota attainment record, experience selling to VP/C-level executives, travel flexibility, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes its mission to deliver exceptional customer experiences with a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and remains an equal opportunity employer that provides accommodations; applicants can apply through the Zendesk careers page or contact a specified email for accommodations.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS customer base, focusing on building relationships and expanding partnerships to broaden Zendesk's impact. Responsibilities include driving top-line revenue by acquiring new enterprise customers, cross-selling to existing clients, nurturing strategic relationships, and using data insights to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk products to client objectives, leading multi-month, value-centric deals with proof of concept stages, developing a robust pipeline, and securing C-level sponsorship. Required qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota achievement, experience selling to VP/C-level execs in large organizations, and familiarity with Salesforce, Outreach, Clari, Seismic, Looker, plus travel capability. The company highlights a hybrid work model, commitment to diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

The AI Sales Specialist Lead for APAC at Zendesk is a quota-carrying, player-coach role tasked with driving growth and adoption of Zendesk's AI product suite, mentoring a team of AI Sales Specialists, and shaping go-to-market strategies across mature and emerging APAC markets. The role requires leading and potentially handling key opportunities directly while partnering with Core Sales Managers to set and achieve regional sales targets across diverse APAC territories. Core responsibilities include regional sales leadership and goal achievement, customer and stakeholder engagement with a consultative, value-based approach, and AI sales enablement and evangelism, including supporting regional AI product trials and POCs and collaborating with APAC GTM leadership. The position requires proven experience in quota-carrying sales leadership (preferably in Conversational AI or CX), strong communication and relationship skills to engage executives and cross-functional teams, willingness to travel regionally, and overlay or co-sell experience is a plus. Zendesk highlights its mission as the intelligent heart of customer experience, promotes hybrid work and diversity and inclusion, notes that AI may screen applicants, and is an AA/EEO/Veterans/Disabled employer offering accommodations.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, acting as the technical bridge between account executives and prospects and owning the technical relationship to drive customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software selling, the ability to map RFI/RFPs to solutions, excellent communication and presentation skills, strong discovery and objection handling, experience scoping and delivering customer pilots/POCs, and willingness to travel up to 40%. Candidates should have knowledge of web technologies and SaaS (HTML, CSS, JavaScript, prompt engineering), strong problem-solving skills, and the ability to learn new product functionality quickly with a focus on business impact; they should also be familiar with emerging AI technologies and LLMs (e.g., ChatGPT, Gemini) used in daily work. Additional desirable skills include experience in contact center environments, vertical industry expertise (e.g., Retail, Financial Services, Healthcare), consulting experience implementing enterprise software, knowledge of customer service software, ITSM, data warehousing, BI, and workforce engagement management, plus formal B2B software sales training. The role offers a US OTE of $151,000–$227,000 (80/20 base/commission), with potential bonuses and benefits, and compensation based on capabilities and location; Zendesk also emphasizes inclusion, hybrid work flexibility, AI-driven screening, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk is seeking a Premier Support Engineer to serve as the primary support contact for Premier customers, acting as the focal point for a global team and advocating solutions to deliver best-in-class customer experience. In this role you will be part of a highly technical team, own customer issues through resolution with empathy and resourcefulness, and provide guidance on APIs, frameworks, and SDKs while communicating clearly to build trusted relationships. Required qualifications include 2+ years as a Zendesk Administrator or deep product knowledge, English fluency for English-speaking EMEA customers, 2-4 years of enterprise software support, experience with enterprise technical architecture, and hands-on troubleshooting of complex multi-vendor SaaS solutions using HTML, JSON, JavaScript, and RESTful APIs; knowledge of Java, Ruby, or Python is a plus. You should be able to coordinate cross-functional teams, manage competing priorities and risk, deliver strong presentations (QBRs/scorecards), and be self-motivated with a willingness to work outside business hours and some travel; strong communication and innovative thinking are essential. Zendesk offers a hybrid work model (come into the office once a week), is an equal opportunity employer committed to global diversity and inclusion, and provides accommodations for applicants with disabilities, with AI screening as part of the selection process; for accommodations contact peopleandplaces@zendesk.com.

Zendesk is hiring a Director of Commercial Sales to lead a hybrid team across Spanish-speaking LATAM and the Caribbean, driving rapid growth and market presence with AI-driven selling. The role involves shaping a high-velocity growth strategy, leveraging AI and sales tech, recruiting and mentoring a diverse team, and steering complex, multi-product deals with rigorous forecasting and MEDDPICC methodology while collaborating cross-functionally with Marketing, CS, Solutions Engineering, and Product. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven record of exceeding targets, proficiency with tools like Salesforce, Outreach, Clari, Gong, and strong executive relationships in Spanish and English, with willingness to travel; CX/CRM brand experience is a plus. The position requires being based in Mexico City or the State of Mexico, with travel as needed, and a mandate to stay close to market dynamics and provide quarterly business insights to executive leadership. Zendesk emphasizes innovation and inclusion, offers competitive compensation, equity, and benefits, and may use AI in screening while supporting a hybrid work environment with accommodations for applicants with disabilities.

Zendesk seeks a Public Sector Account Executive focused on Education and State Government in the Northeast US to grow the public sector account base and expand Zendesk’s impact. Responsibilities include driving revenue from new customers, cross-selling to existing accounts, managing key relationships for retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Requirements include a BA/BS and at least five years in public sector SaaS sales or solution engineering with a proven track record, plus experience selling to VP/C-level executives and strong presentation, negotiation, and closing skills; familiarity with Salesforce, Outreach, and Clari is a plus. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix and potential bonuses or benefits, with compensation varying by location and experience. Zendesk emphasizes a hybrid, inclusive culture, may use AI to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities upon request.

The posting is for a Sales Specialist (Northern Europe) to drive awareness and sales of Zendesk's CCaaS platform, leveraging Zendesk, Amazon Connect, and AWS-based solutions. The role requires strategic direction, deep CX/CC knowledge, and the ability to collaborate across Zendesk teams, with responsibilities including partnering with AEs, pre-sales and partners, running customer discovery calls, coordinating with AWS/Amazon Connect AEs, forecasting, and delivering tailored value propositions while representing Zendesk at regional events. Key qualifications include a minimum of 7 years in cloud contact center sales, English and German fluency, proven channel sales and C-level selling experience, autonomy, a track record of meeting sales targets, and strong communication skills; technical knowledge of Zendesk and Amazon Connect is advantageous. Zendesk positions itself as a leader in customer experience, with a Center of Excellence optimizing platforms to enhance customer interactions and efficiency, and it supports a hybrid work model and collaboration across offices worldwide. The company emphasizes equal opportunity employment, commitment to diversity, and reasonable accommodations, and notes that AI screening may be used to evaluate applicants.

Zendesk's CoE aims to optimize support platforms like Zendesk, Amazon Connect, and AWS to improve customer interactions and operational efficiency. The company is seeking an experienced Sales Specialist with deep expertise in contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk for Contact Center in the UK and Ireland, providing strategic direction and industry knowledge. Responsibilities include collaborating with Account Executives, pre-sales teams, and partners; engaging vendors to align on best practices; conducting customer discovery calls; coordinating with AWS AEs; and leading forecast cadences and tailored value propositions across the territory while staying ahead of trends. Key qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, autonomy in a fast-paced environment, C-level selling experience, a proven sales track record, and strong communication skills; technical knowledge of Zendesk and Amazon Connect is advantageous. What We Offer includes a competitive salary and benefits, growth opportunities, a collaborative and inclusive culture, and the chance to lead transformational contact center initiatives, with Zendesk affirming its commitment to diversity, inclusion, hybrid work, and equal opportunity, plus AI screening disclosures and accommodation options.

Zendesk is seeking a Field Marketing Manager for the BENELUX region on a fixed-term contract, remotely based in the Netherlands, reporting to the Director of Marketing UK&I and North. The role involves developing and executing a BENELUX marketing strategy in partnership with the NORTH marketing team and sales to drive demand generation, win new customers, and expand the existing customer base. Key responsibilities include strategic implementation, planning multi-channel programs (events, webinars, ABM, inbound/outbound digital campaigns), vendor and channel optimization, cross-functional collaboration, performance analysis, and regular engagement with the sales team. Preferred qualifications include 3–6 years of field marketing experience in B2B/SaaS, BENELUX familiarity, native Dutch with English proficiency, strong market insight, creativity, analytics, and proficiency with Salesforce and Tableau, plus excellent collaboration and communication skills. Zendesk emphasizes a diverse, inclusive culture, notes that AI screening may be used, and offers accommodations to applicants with disabilities.

The Startup Marketing Manager at Zendesk for Startups will elevate the program’s presence by delivering targeted content and digital campaigns to educate startups on Zendesk’s scalable, AI-driven CX platform and support growth, owning an end-to-end strategy from awareness to onboarding and sales enablement. The role involves crafting a global startup content strategy, refining value propositions and messaging, and producing multi-format content (articles, videos, podcasts, case studies, newsletters) to engage startups at all stages. Responsibilities include organic social planning and execution (primarily LinkedIn, with expansion to Reddit), community management, and coordinating social campaigns with paid media for cohesive impact. It also covers digital campaign management (planning, launching, optimizing paid search, social, retargeting, and ABM), agency/vendor management, budget oversight, and cross-functional/global collaboration with regional teams to ensure localized relevance. Required qualifications include 6+ years in digital marketing/content strategy in B2B SaaS/tech, strong writing and storytelling, experience with multi-format content and analytics tools, excellent project management and cross-functional collaboration, with nice-to-haves such as startup/VC experience and exposure to Zendesk products; the US base salary ranges from $124,000 to $186,000 with potential bonuses, and Zendesk emphasizes diversity, inclusion, and accommodation for applicants.

The Solutions Consultant (SC) at Zendesk acts as the technical bridge in the sales cycle for Enterprise and Mid-Market, translating complex business challenges into high-impact technical solutions and articulating the strategic and technical value of Zendesk, including AI features, to C-level executives. Responsibilities include owning the primary technical relationship with prospects, designing tailored solutions (including RFI/RFPs), evangelizing AI capabilities (AI Agents, Co-Pilot for agents, automation, predictive analytics), leading POC execution, and collaborating cross-functionally to influence product roadmaps. Requirements include 5-7+ years of mid-market/enterprise software selling experience, excellent communication and problem-solving skills, solid knowledge of web/scripting technologies and SaaS architecture, readiness to work in a fast-paced environment, a bachelor’s degree, and willingness to travel, with desirable AI/ML familiarity, CX/Call Center experience, consulting background, and proximity to a major airport. The US annualized OTE range is $119,000-$179,000 with an 80/20 base/commission split, with possible bonuses and benefits, and offers based on capabilities, experience, and location. Zendesk emphasizes a hybrid, inclusive culture as an equal opportunity employer with diversity and inclusion initiatives, may use AI screening in the hiring process, and provides accommodations for applicants with disabilities on request.

The job opening is for a Partner Sales Executive at Zendesk, focused on driving growth in the EMEA region through partner-led business initiatives. The role involves recruiting and onboarding new partners, aligning them with Zendesk’s strategic goals, and ensuring they meet revenue and profitability targets. Daily responsibilities include building a robust partner ecosystem, facilitating collaboration between Zendesk and partners, and conducting sales training. Candidates should have a bachelor's degree, over five years of B2B sales experience, a successful track record in a tech-SaaS environment, and excellent communication skills. Zendesk emphasizes a diverse and inclusive workplace and offers flexibility in their working arrangements.

Zendesk is a leading customer experience software company focused on enhancing business-customer engagement through its innovative platform. The role of a Strategic Enterprise Account Executive involves driving revenue growth by developing and closing new business opportunities within enterprise accounts, with a particular emphasis on AI solutions. Key responsibilities include executing strategic sales plans, engaging with senior decision-makers, and collaborating with various internal teams to ensure customer success. Candidates should have a strong background in enterprise sales, excellent communication skills, and the ability to influence executives. Zendesk offers a competitive compensation package and fosters a collaborative culture that supports growth and innovation, while also prioritizing diversity and inclusion in the workplace.

Zendesk is seeking a Senior Manager for Customer Education Programs to enhance its Digital CX team's mission of improving customer engagement through education. The role involves designing a global learning ecosystem that supports customers, partners, and advocates in mastering Zendesk products and features. Candidates are expected to build and manage a team, evolve certification programs, and leverage AI to enhance learning experiences. This position emphasizes collaboration across multiple functions to integrate learning throughout the customer journey and establish effective metrics to demonstrate impact on customer success. The ideal candidate should have significant experience in customer education, a strategic mindset, and a passion for user success, as well as strong communication skills and a global perspective.

Zendesk is looking for a Data Product Manager to oversee the strategy and management of their foundational data assets, focusing on critical business metrics. The role entails collaborating with various departments to define and maintain key performance indicators (KPIs), ensuring they align with the company's strategic objectives. Responsibilities include metric governance, data implementation, strategic analysis, stakeholder communication, and promoting data literacy throughout the organization. Candidates should possess a background in a quantitative field, extensive experience in data management, and strong communication skills. The annual salary range for this position is between $152,000 and $228,000, with possible additional bonuses and benefits.

Zendesk is seeking an Enterprise Account Executive in the Tri-State Area with a strong background in B2B sales and a passion for growth in the SaaS sector. The role involves driving revenue by acquiring new customers, deepening existing partnerships, and establishing long-term strategic relationships to optimize account revenue. Candidates should have a minimum of 8 years of cloud/software B2B sales experience, a proven track record of exceeding sales targets, and the ability to navigate complex sales cycles, particularly with large enterprises. The position offers a competitive salary range of $249,000 to $373,000, with additional incentives, and promotes a hybrid work model. Zendesk values diversity and equal opportunity, ensuring an inclusive work environment for all applicants.

Zendesk is a leading customer experience solutions provider seeking an experienced Sales Specialist with expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. This role will focus on driving awareness and sales of their Contact Center platform to the SMB segment in North America. Responsibilities include collaborating with account executives, running enablement sessions, managing customer discovery calls, and coordinating with pre-sales teams. Candidates should have a minimum of 7 years in cloud contact center sales, strong analytical skills, and a proven track record in achieving sales targets. Zendesk offers a competitive salary, professional development opportunities, and a collaborative work environment, while promoting diversity and inclusion in hiring practices.

Zendesk is seeking a Commercial Account Executive for their Bay Area sales team to help enhance customer experience through innovative AI-driven solutions. The role involves full-cycle sales responsibilities, focusing on acquiring new customers and deepening relationships with existing ones to grow Zendesk's commercial account base. Key tasks include driving revenue growth, managing customer satisfaction, promoting AI adoption, and leveraging data insights for strategic decision-making. Applicants should have a minimum of three years of B2B sales experience, strong relationship management skills, and an understanding of AI and automation technologies. The position offers competitive compensation, including a salary range of $168,000 to $252,000, with additional incentives and a commitment to diversity and inclusion in the workplace.

The Senior Solutions Consultant at Zendesk is tasked with overseeing the technical, solution, and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise. This role demands experience in presales and managing complex deals, along with knowledge of web technologies and SaaS applications. Applicants should possess strong communication and interpersonal skills, as well as the ability to understand customer business outcomes and develop tailored solutions. The position highlights the importance of collaboration with sales, marketing, and product teams, and emphasizes a customer-centric approach to enhance satisfaction. Zendesk promotes an inclusive work environment and is committed to diversity while providing reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Senior Corporate Account Executive to drive growth in Korea's B2B SaaS market, focusing on building relationships and closing deals. The role involves acquiring new customers, managing existing relationships, cross-selling products, and using data to enhance both sales strategies and client retention. Candidates should hold a BA/BS degree with at least five years of relevant experience, be bilingual in English and Korean, and possess strong sales skills and organizational abilities. The company promotes a hybrid work environment, emphasizing collaboration while offering remote work flexibility. Zendesk is committed to diversity and inclusion, providing equal opportunities and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive to drive B2B sales and grow their account base in the Greater China Region. The ideal candidate will focus on acquiring new customers, managing relationships, and seeking opportunities to expand account revenue through innovative solutions. Key responsibilities include developing sales strategies, nurturing customer satisfaction, and effectively using data insights to enhance retention and prospecting efforts. Candidates should have at least 2 years of relevant experience in SaaS, bilingual skills in English and Mandarin, and strong communication and negotiation abilities. Zendesk promotes diversity, equity, and inclusion in the workplace and offers a hybrid working model.

Zendesk is seeking a Corporate Account Executive to drive B2B sales growth in the South East Asia region, focused on expanding their account base and building customer relationships in the SaaS sector. The role involves acquiring new customers, managing existing relationships, and using data insights for effective prospecting and retention strategies. Candidates should have at least two years of sales experience, preferably in SaaS, and possess strong communication, negotiation, and organizational skills. A BA/BS degree or equivalent experience is required, alongside proficiency in English and potentially other languages. The company values diversity, equity, and inclusion, and offers a hybrid working model for employees.

Zendesk is seeking a Corporate Account Executive to help expand their account base in Australia, focusing on B2B sales within the SaaS sector. The role involves driving revenue growth by acquiring new customers, managing existing relationships, and pursuing opportunities to cross-sell products. Ideal candidates should possess a BA/BS degree, at least two years of relevant sales experience, and strong communication and negotiation skills. Successful executives will utilize Salesforce and other sales tools to develop a robust sales pipeline and exceed revenue goals. Zendesk promotes a diverse, inclusive workplace and offers flexible working arrangements, emphasizing their commitment to fair hiring practices and equal opportunity employment.

Zendesk is searching for a Senior Solutions Consultant who will play a vital role in connecting customer visions with technical solutions, ultimately enhancing customer experiences. The consultant will support sales efforts for both Mid-Market and Enterprise/Strategic Accounts in South Korea and the APAC region by leading the technical sales cycle, conducting discovery sessions, and designing tailored solutions on the Zendesk platform. Essential responsibilities include delivering product demonstrations, addressing technical inquiries, and collaborating with cross-functional teams to influence product development. Ideal candidates will have over five years of relevant experience, native-level fluency in Korean, and strong technical proficiency in Enterprise SaaS solutions. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workforce, ensuring equitable opportunities for all applicants.

The Principal Solutions Consultant at Zendesk is tasked with managing the technical and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise to engage Enterprise and Mid Market executives effectively. This role entails collaboration with Sales, Marketing, and Product Managers to serve as a technical liaison, ensuring customer satisfaction through proactive communication and support. Candidates are expected to have over seven years of presales experience, proficiency in web technologies, and the ability to lead complex deals. Additionally, strong interpersonal, communication, and problem-solving skills are essential, along with the capability to understand customer needs and develop tailored solutions. Zendesk promotes a diverse and inclusive work environment, offering hybrid work options and making accommodations for applicants with disabilities.

Zendesk is hiring a Principal Product Manager to lead strategy and execution for their Employee Services product line, which includes product analytics, outbound strategy, and the internal Customer 0 initiative. The role entails defining KPIs, collaborating with data teams to derive insights, and reporting on product performance. Additionally, the manager will represent Employee Services externally, partnering with sales and marketing while incorporating customer feedback to refine strategic positioning. Candidates should have over 10 years of product management experience, strong analytical skills, and familiarity with employee experience and enterprise SaaS tools. Zendesk promotes a hybrid work culture and is committed to diversity, equity, and inclusion in hiring practices.

Zendesk is a leading company in customer experience solutions that aims to enhance customer interactions through its Contact Center Center of Excellence (CoE). They are looking for a seasoned Contact Center Partner Solutions Consultant with deep knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS, to lead partner onboarding and provide technical enablement. Key responsibilities include driving partner onboarding, co-selling support, architecting solutions, and mentoring teams, while ensuring alignment with compliance and best practices. Candidates should have significant experience in solution architecture, technical training, and be adept at translating complex information for various audiences. The position offers a competitive salary range of $151,000.00-$227,000.00, with additional compensation possibilities, reflecting Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is a company focused on delivering modern customer service solutions powered by AI, serving over 160,000 businesses globally. They are looking for a Senior Director of Commercial Pricing Strategy to shape their revenue models and go-to-market strategies, overseeing various initiatives in pricing, packaging, and monetization. This role requires collaboration across multiple teams and strong expertise in SaaS pricing, with a focus on competitive offers, revenue transitions, and lifecycle analytics. Candidates should have a relevant educational background, over ten years of pricing strategy experience, and proven leadership abilities. The position offers a competitive salary range of $206,000 to $308,000 annually, along with other incentives, and Zendesk promotes a diverse and inclusive workplace.

Zendesk is looking for a Principal Engineer – Data Platform Architecture to lead the architecture of its Data Platform (ZDP), ensuring it is efficient, secure, and cost-effective. This hands-on role involves setting the technical direction for data ingestion, management, and analytics, particularly utilizing Snowflake-based infrastructure. The principal engineer will be responsible for the overall architecture, ensuring scalability and reliability while advising on strategic data solutions. The position requires extensive experience in data engineering, particularly with Snowflake, OLAP warehousing, and cloud-native solutions, alongside a strong ability to communicate complex technical concepts to diverse stakeholders. Zendesk emphasizes a commitment to diversity and inclusion, offering flexibility in work arrangements while outlining competitive salary ranges and benefits for the role.

Zendesk is seeking a Senior Manager of Sales Acceleration to enhance customer relationships by leading sales initiatives and solving complex data challenges. The role involves analyzing data to drive sales growth, developing strategic plans to optimize sales processes, and collaborating with various teams to ensure effective sales enablement. Candidates should have a bachelor's degree, 3-5 years of relevant experience in software/SaaS strategy or management consulting, and strong analytical and communication skills. The position offers flexibility for remote work, with a salary range of $146,000 to $218,000, plus potential bonuses and benefits. Zendesk promotes diversity and inclusivity in the workplace, providing a supportive environment for all employees.

Zendesk is seeking a Lead Product Designer for its AI Agents team to enhance its customer experience software through innovative design approaches. The role entails defining a vision for a cutting-edge AI automation platform while nurturing collaborations with Product Managers, Engineers, and other designers to ensure an optimal user experience. The designer will work internationally with teams across Europe and beyond, focusing on creating intuitive designs that facilitate customer adoption of AI solutions. Candidates should have over seven years of experience in SaaS design and a strong portfolio showcasing their work, particularly in generative AI. Additionally, Zendesk emphasizes its commitment to diversity, inclusion, and providing a flexible working environment for its employees.

Zendesk is looking for a Staff Accountant to join its Global Accounting Team, focusing on general ledger maintenance, reconciliation, and financial statement reviews. The role involves collaborating with various departments on accounts payable, receivable, tax, and invoicing, while ensuring compliance with accounting policies and GAAP principles. Candidates should have a bachelor's degree in accounting or finance, along with at least two years of relevant experience, preferably from a Big 4 firm. Key qualifications include a strong understanding of US GAAP, indirect tax regulations, and intermediate Excel skills. Zendesk promotes a diverse and inclusive workplace, offering a hybrid work environment and aims to provide reasonable accommodations for applicants with disabilities.

Zendesk is seeking a talented Enterprise Account Executive with a strong background in B2B sales and a passion for the SaaS industry to help grow their Enterprise account base. The role involves acquiring new customers, expanding existing partnerships, and leveraging data insights to drive revenue growth and customer retention. Candidates should have at least eight years of relevant experience, proven success in meeting sales targets, and the ability to navigate complex sales cycles, particularly with high-revenue clients. Successful candidates should also demonstrate strong negotiation and presentation skills while maintaining strategic partnerships with key executives. Zendesk promotes a diverse and inclusive workplace and supports hybrid working arrangements.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Data Engineer to help develop a strong data foundation for CRM insights and customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and maintaining ELT pipelines to ensure data reliability. Applicants should have at least three years of experience in data engineering, proficiency in SQL, and hands-on knowledge of dbt and cloud databases like Snowflake. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk emphasizes an inclusive workplace and may use AI for evaluating applications, while also providing accommodations for individuals with disabilities.

Zendesk is looking for a GTM Content Architect and Content Strategist to join their Global Enablement team, focusing on content strategy and governance in a fast-paced environment. The ideal candidate should have experience in project management and an understanding of how strategic content can drive engagement and behavior change, while also championing AI-driven innovations. Responsibilities include leading efforts on content taxonomy, governance frameworks, and collaborating with various Go-to-Market teams to enhance content experiences. Candidates should possess strong skills in content management, and governance workflows, and be comfortable adapting to rapid changes in a global setting. The position offers a salary ranging from $123,000 to $185,000, with a commitment to diversity and inclusion, and a flexible working model.

The Senior Partner Sales Operations Analyst at Zendesk plays a critical role in enhancing the Partner business by focusing on data integrity, automation, and performance measurement within partner processes. This position requires in-depth analytical skills and technical expertise, specifically in managing complex workflows and providing strategic analytics to support partner program investments. The analyst will be responsible for maintaining accurate partner data, managing operational processes, and developing insightful reports that will drive strategic decisions. Candidates should have a strong background in Sales Operations or Partner/Channel Operations, along with technical skills in data manipulation and automation tools. The role offers a competitive salary range and emphasizes the importance of diversity, equity, and inclusion within the organization.

Zendesk is looking for a Senior Strategic Marketing Analyst for the EMEA region, who will support regional Marketing leadership by leveraging data to improve go-to-market strategies and evaluate marketing performance. The role requires collaboration with senior marketing executives to identify growth opportunities, enhance operational efficiency, and ensure marketing investments yield the highest ROI. Key responsibilities include creating Tableau dashboards, analyzing marketing campaigns, and leading strategic planning processes while maintaining strong cross-functional partnerships. Candidates should possess 6+ years of marketing analytics experience, advanced skills in Tableau and SQL, and strong communication and problem-solving abilities. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Sales Director for its Bay Area Sales team to lead efforts in transforming customer service through AI-driven solutions. The role requires a candidate with a growth mindset and over ten years of software sales experience, including five years in Enterprise sales management. The Sales Director will manage and inspire a high-performing team, develop strategies for driving sales growth, and engage with C-suite executives to position Zendesk as a leader in customer experience innovation. Key responsibilities include hiring, coaching, analyzing sales activities, and providing strategic recommendations for market expansion. The position offers a competitive compensation package with an emphasis on hybrid working and a commitment to diversity and inclusion within the workplace.

Zendesk is looking for a Senior Director, GTM Cadence & Insights to lead their forecasting, pipeline governance, and global revenue analytics efforts. This role will involve collaborating with various teams, such as GTM leadership, Finance, and Revenue Operations, to enhance forecasting accuracy and provide actionable insights through advanced technologies, including AI. Key responsibilities include delivering forecasting dashboards, refining the forecasting process, and operationalizing pipeline health metrics. Candidates should have over 12 years of experience in Sales Operations or related fields, strong analytical skills, and a proven ability to implement AI-driven solutions. The role offers a competitive salary range of $206,000 to $308,000 and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is a leading customer experience platform that focuses on customer obsession and success, emphasizing the value customers derive from its solutions. The CX organization, reporting to the Chief Customer Officer, is dedicated to ensuring effective service delivery across various departments such as Customer Success and Professional Services. The CX Programs team plays a crucial role in enhancing operational effectiveness and driving transformational business changes. Key responsibilities involve optimizing customer journeys, fostering product adoption, and reinforcing delivery excellence to support customer health and growth. The ideal candidate for this role should have extensive experience in customer experience operations, strong data analysis skills, and the ability to lead cross-functional initiatives aimed at improving customer outcomes.

Zendesk is looking for a Senior Account Executive to enhance its Commercial/Mid-Market account base, focusing on both acquiring new customers and growing existing partnerships. The role involves developing strategies for revenue growth, managing customer relationships, and leveraging data insights to optimize sales and retention. Candidates should possess at least four years of B2B sales experience, particularly in the SaaS industry, and demonstrate strong skills in communication, negotiation, and relationship management. Ideal applicants will have experience with complex sales cycles and the ability to engage with C-level executives. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model allowing flexibility between in-office and remote work.

Zendesk's AI Agents organization is seeking a Staff Machine Learning Scientist to impact the development of their Gen3 AI Agent system, which enhances chatbot and voice assistance capabilities. The role involves pioneering product innovation, leading rapid prototyping, establishing research standards, mentoring team members, and managing complex projects in the realm of AI and natural language processing. Candidates should possess a strong machine learning background, expertise in deep learning and generative AI, and a collaborative leadership style. Success will be measured through strategic impact, mentorship effectiveness, innovation, standardization of research processes, and collaboration with stakeholders. The interview process includes several stages, aimed at assessing technical expertise and alignment with the company's mission and values.

Zendesk is seeking a high-performing Account Executive for its CEE sales team, focusing on driving growth in emerging territories across various sectors including retail and fintech. The role involves prospecting new customers, developing strategies for account expansion, and leading complex sales cycles while establishing relationships with key stakeholders. Candidates should have over five years of B2B sales experience in the SaaS sector, preferably in customer experience or CRM, along with a proven track record of achieving sales quotas. Essential skills include exceptional presentation and negotiation abilities, familiarity with sales tools like Salesforce, and fluency in Eastern European languages, with Polish being a strong plus. The position offers an annual salary range of zł291,000 to zł437,000, with potential bonuses and is part of Zendesk's commitment to fostering a diverse and inclusive work environment.

Zendesk is seeking an Enterprise Account Executive to drive growth in their B2B SaaS sales efforts. The role involves acquiring new enterprise customers, managing relationships with existing clients, and developing strategies to enhance revenue through innovative solutions. Candidates should have at least 8 years of relevant experience, a strong track record of exceeding sales targets, and the ability to navigate complex sales cycles, especially with large organizations. The position offers an annualized OTE compensation ranging from $290,000 to $434,000, with a 50/50 base/commission pay structure. Additionally, Zendesk promotes diversity and inclusion and offers a hybrid working model for its employees.

Zendesk, a leader in customer experience solutions, is looking for a Senior Platform Architect with significant expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring seamless integrations across various platforms. Key responsibilities include leading the architectural vision for the Contact Center Center of Excellence, guiding pre-sales specialists, and staying updated on innovations in the industry. Candidates should have at least 10 years of experience in solution architecture and strong technical skills in relevant technologies, as well as excellent communication and problem-solving abilities. Zendesk promotes a flexible hybrid work environment and is committed to fostering diversity and inclusion in the workplace.

Zendesk, a leading customer experience solutions provider, is looking for a Senior Platform Architect with extensive knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, and providing strategic direction and technical leadership while ensuring seamless integration of various platforms. Daily responsibilities include optimizing contact center architectures, guiding pre-sales specialists, and driving innovation through AI and automation trends. Key qualifications include a Bachelor’s or Master’s degree in a relevant field, at least 10 years of experience in solution architecture, and proficiency in AWS and contact center technologies. Preferred candidates will have relevant certifications, experience in omnichannel solutions, and familiarity with Agile methodologies.

Zendesk is seeking a Fullstack Engineer to join their Insights team, which focuses on creating advanced AI agents that provide intelligent analytics and decision-support tools for customer experience. The role emphasizes frontend development with a passion for user-centric interfaces, while also involving backend responsibilities. Candidates should have experience with TypeScript, React, Node.js, and be comfortable with REST APIs and data fetching strategies. Ideal applicants will demonstrate strong communication skills, a product-minded approach, and a desire for continuous learning and improvement. Zendesk promotes an inclusive workplace and encourages applications regardless of race, gender, or other protected characteristics.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to enhance its application landscape and achieve strategic goals as the company grows. The role involves collaborating with various teams to assess current systems, create improvement roadmaps, and develop standards for problem-solving and technology evaluation. Key responsibilities include leading the Enterprise Architecture Review Board, making informed decisions on software requests, and developing dashboards for tracking applications. Applicants should have a degree in Computer Science or a related field, along with extensive experience in IT architecture and enterprise architecture tools. Zendesk emphasizes a supportive work culture with a focus on diversity, inclusion, and work-life balance, requiring the candidate to be located in Mexico City or Mexico State.

Zendesk is looking for a Staff Solution Architect with extensive experience in Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves managing end-to-end solution architecture, collaborating with various stakeholders, driving ERP integrations, and establishing best practices in financial operations. Candidates should have over 10 years of experience related to solution architecture, billing and invoicing systems, and complex integrations, along with strong leadership and communication skills. A Bachelor's degree in a relevant field, along with appropriate certifications, is preferred. The compensation range for this position is between $161,000 and $241,000 and includes additional incentives, with a commitment to diversity and inclusion in the workplace emphasized by Zendesk.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.