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Upscale creates apps that transform everyday work platforms into seamless, powerful experiences, with must-have Jira, Monday.com, and Slack apps that empower users to tackle daily tasks. The company is looking for a collaborative and visionary Product Manager to shape the future of its app portfolio and make a real impact in the B2B digital world. In this role, you’ll guide products from insightful research to seamless implementation while keeping users at the heart of everything you do. You’ll champion success by starting with a short-term roadmap and then defining a bold strategic vision; you’ll put users first by diving into customer needs and market trends to prioritize features; you’ll lead with collaboration by working with UX, marketing, support, and development; and you’ll make data-driven decisions by setting goals, tracking performance, and refining based on insights. Ultimately, you’ll shape and evolve a compelling vision for the apps, staying adaptable and open to new opportunities.

The Application Administrator (German speaker) helps customers maximize Atlassian software (Jira, Confluence, Jira Service Desk) and other apps by configuring and customizing them as a remote outsourced administrator for multiple clients. Key duties include onboarding customers, familiarizing with their application servers, monitoring and responding to requests via the Adaptavist service desk, and advising on best practices for using Atlassian tools in their business. The role involves creating projects, configuring permissions and workflows, and delivering configuration solutions according to agreed customer priorities, along with handling multiple administrative activities. It requires proactive communication with customers and team members to understand needs, deliver configuration solutions, solve issues, and provide automation to improve efficiencies. The position also requires recording work and time and adhering to any security protocols established by the customer.

Brew Digital is growing and is hiring its first dedicated Business Development Manager to own the sales pipeline across digital marketing, design, and web development, acting as the link between client needs and delivery teams. The role includes leading responses to inbound inquiries, conducting discovery and scoping, executing outreach strategies, negotiating contracts, and forecasting and reporting pipeline progress to the Senior Management Team. You will build strong, transparent client relationships, deliver persuasive proposals, and ensure smooth handovers between sales and delivery for an excellent client experience. Collaboration with Marketing on lead generation, contributing client insights to go-to-market strategy, and helping define sales processes, CRM use, and reporting standards are also key responsibilities. The position emphasizes integrity, collaboration, curiosity, and pride, and requires market awareness to keep Brew Digital’s offerings distinctive.

Brew Digital is seeking its first dedicated Business Development Manager to own and grow a robust sales pipeline, connecting client needs with delivery teams across digital marketing, design, and web development. The role reports to the Senior Management Team and is pivotal to shaping the agency's next expansion phase, with success directly influencing growth. Key requirements include strong communication, negotiation, selling skills, and knowledge of digital marketing, along with values of integrity, collaboration, curiosity, and pride. Responsibilities cover leading responses to inbound inquiries, discovery, scoping and proposals, running outreach strategies, negotiating contracts, and accurate forecasting and reporting of the pipeline. Additional duties include building lasting client relationships, delivering persuasive proposals, collaborating with Marketing on campaigns, contributing to go-to-market strategy and sales processes, and staying aware of market trends and competitors.

The role is an associate software developer in Athens on a 15-month fixed-term contract to cover a team member’s parental leave on Adaptavist’s Development Services team. It offers an opportunity to contribute to impactful projects and collaborate with a skilled, supportive team, ideal for someone passionate about building robust software solutions in a temporary role where their work makes a difference. The role sits within Adaptavist’s innovative technical team that creates novel, robust business software for clients across ecosystems such as Atlassian, monday.com, Gitlab, and AWS. Responsibilities include collaborating with all project team members via Slack, email, and Jira tickets, ensuring quality practices, designing, writing and testing solutions, solving complex problems, conducting code peer reviews, and writing automated tests at unit, integration, and functional levels, as well as troubleshooting builds and deployments. Additional duties involve documenting all technical designs and assisting with support escalation.

The Senior Solution Engineer engages with clients in a consultative way, applying deep technical knowledge of Adaptavist services to diagnose challenges and guide solutions, while building relationships across customers and the organization to move opportunities forward. They collaborate with Account Management and Sales to develop strategic, technically informed sales opportunities, perform technical discovery, craft problem statements, and position additional Adaptavist products and services, while deepening knowledge in practices such as Cloud, ITSM, DevOps, Agile, and Work Management. They drive client retention by acting as a trusted advisor through high-level business conversations and identifying future opportunities, coordinating with delivery teams to ensure engagements address the agreed problem statements. In collaboration, they assist with development of technical solutions and packages, support expansion in key accounts, coordinate proposal development, participate in quarterly business reviews, and leverage CRM to analyze accounts and plan actions. They promote customer advocacy by supporting marketing campaigns, leading customer demonstrations with partners (Atlassian, GitLab, AWS), participating in events, providing thought leadership, and conducting competitive analysis to identify new business development while communicating complex technical messages to diverse stakeholders.

The role focuses on configuring and troubleshooting cloud/virtualized infrastructure, OS, apps, databases, backups, and automation, addressing client technical requirements and SLAs daily. It emphasizes in-depth administration, issue resolution, and acting as a technical and client escalation point while tailoring services to client needs and maintaining quality standards. Responsibilities include delivering service excellence, problem identification and solution, effective communication, and analytical decision-making to understand issues and options. It requires applying AWS knowledge (EC2, RDS, EKS, ECS, EFS, WAF, ELB, Lambda) and configuring/maintaining applications (notably Jira/Confluence, GitLab, Harness, Sonarqube, Adaptavist) across platforms. It also involves operating systems/storage, web server performance, networking/security management, infrastructure as code (Ansible/Terraform), database design/management, virtualization/cloud resilience, and risk contingency planning.

As a Senior Product Manager at Salable, you will define and execute the end-to-end product strategy, translating monetization and product challenges into objectives and actionable plans while coordinating with engineering, design, marketing, support, and analytics to deliver releases with measurable customer value. You will represent the product across the organization and externally, understand both technical foundations for informed trade-offs and the commercial landscape for confident market positioning, and communicate the product vision to prospective customers, internal stakeholders, and partners. A core part of the role is strengthening Salable’s product discipline by improving how we gather insights, validate opportunities, shape the roadmap, and maintain alignment across teams to focus on high-impact work. You will set and evolve the product vision, turn strategic goals into clear plans, lead early customer and sales conversations, maintain an outcome-focused roadmap, and make prioritization decisions using customer insight, data, and technical constraints. You will guide cross-functional teams through discovery and delivery, break work into well-defined initiatives, remove blockers, deepen understanding of customer behavior through research and analytics, monitor competitors and technology trends, set measurable goals, review performance after launch, adjust plans as needed, and foster a culture of learning and continuous improvement.

We’re looking for a Customer Success Manager (CSM) to orchestrate the end-to-end customer lifecycle—from onboarding and sustained adoption to value-based renewals and expansions—serving as the link between the customer’s business objectives and our solution. The role covers post-sales management for a portfolio of strategic accounts, with the primary objective of building trust-based relationships that drive adoption, retention, and account expansion. Key collaboration across New Business, Implementation, Professional Services, Customer Success, Account Management, and Marketing, with KPIs including retention, net-dollar retention (NDR), adoption, incremental ARR, and CSAT. Responsibilities include managing the portfolio across the full lifecycle, orchestrating onboarding and adoption with Implementation and Professional Services, and establishing a strategic cadence of monthly touchpoints and executive reviews to demonstrate ROI and align milestones. You will monitor account health, identify churn risks, prepare renewals and plan expansions through account mapping and cross-sell/upsell efforts, optimize workflows and integrations to boost adoption and executive visibility, and conduct consultative discovery using the Before > Negative Consequences > After > Positive Outcomes framework to connect challenges with measurable results.

The Senior ITSM Technical Consultant designs smart service solutions using Jira Service Management, Assets, Assets Data Manager and Opsgenie and then branches into new platforms as the organization grows, with a weekly mix of discovery calls, whiteboard brainstorming, and deep configuration sessions. You lead engagements from first hello to final success meeting, build honest relationships, and continuously refine our playbook to make tomorrow’s work sharper, thriving on autonomy, variety, and turning messy processes into smooth flows. In ESM/ITSM Solution Consultancy, you collaborate with clients to gather requirements and propose tailored ITSM/ESM solutions leveraging Atlassian products, act as a trusted advisor using ITIL best practices, and develop high-level architecture and delivery approaches. You configure advanced technical solutions to meet client needs—such as Assets Management, system integrations, and task automation—support the practice through internal initiatives and upskilling (including emerging products like ServiceNow), contribute to pre-sales by scoping and estimating, and travel to client sites as necessary. In Solution Implementation and Delivery, you configure Atlassian solutions (portals, request types, workflows, automation, asset schemas, API connectors), implement core ITIL processes (service requests, incident, change, problem), deploy more advanced ITSM capabilities (assets management or event/incident management via Opsgenie), integrate with other systems via REST APIs, and occasionally manage migrations as part of broader projects.

As a Senior UX Researcher, you will play a central role in informing product direction across multiple teams and business units, lead high-impact research, mentor others, and drive evidence-based decision-making at strategic and tactical levels, working with Product, UX, Engineering, and Leadership to ensure solutions are usable, valuable, and aligned with real customer needs, in a role that rewards autonomy, thrives on complexity, and aims to shape roadmaps and long-term strategy. You’ll lead meaningful research that drives product impact and deliver foundational and strategic research that guides product direction and supports business goals. You’ll translate user insights into clear, actionable recommendations that shape product roadmaps, develop deep domain expertise within your assigned product or problem area, and champion user-centricity across teams. You’ll partner with senior stakeholders to align research planning, priorities, and timelines; mentor junior researchers and enable cross-functional colleagues to conduct high-quality research; and collaborate closely with UX designers, becoming the voice of the user in design conversations; ensure excellence in research execution. You’ll manage multiple projects simultaneously, coordinate internal and external research resources, produce compelling deliverables and presentations that influence decisions at all levels, and help develop research ops processes, including participant recruitment and continuous improvement initiatives.

The Technical Consultant will assist customers in optimizing their use of the Atlassian product suite, including Jira, Confluence, and Bitbucket, while also integrating other productivity tools like Slack. Responsibilities include providing expert guidance, system integration, automation of processes, and hands-on work with product setup and performance tuning. The role involves participating in pre-sales activities by offering solutions, providing estimates, and crafting proposals for clients. Consultants are expected to maintain knowledge of Atlassian products and related technologies, while also communicating with various stakeholders throughout the process. Additionally, the position requires performing installations, upgrades, and migrations of Atlassian applications, as well as customization and scripting for tailored solutions.

The Senior Solution Engineer engages with clients to identify their challenges and offer tailored solutions, leveraging technical expertise to enhance discussions about Adaptavist Group's services. This role involves building strong relationships with stakeholders while advancing qualified sales opportunities and collaborating on strategic account plans. In addition to supporting sales efforts, the Senior Solution Engineer promotes the Adaptavist Group at industry events and represents the company from a technical standpoint during sales calls. The position also emphasizes customer retention by fostering trusted advisor status and collaborating with various teams to develop comprehensive solutions. Overall, the role combines technical consulting, relationship management, and strategic planning to drive business growth and enhance customer satisfaction.

The role involves a Software Engineer position in the ScriptRunner for Jira Cloud team, focused on developing and enhancing a key product. The engineer will handle tasks such as researching, designing, and documenting solutions on Atlassian’s Connect and Forge platforms. Responsibilities also include building, testing, and deploying serverless applications, while implementing scalable and reliable systems. Additionally, the engineer will create automated pipelines and work on monitoring and debugging system performance. Collaboration within an Agile team will be essential, as the engineer will engage in ceremonies, peer reviews, and contribute to technical and team practices.