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deep insights into the Atlassian community

The role is a Technical Consultant who helps clients maximize value from monday.com and the Atlassian product suite (Jira, Confluence, Slack), serving as the primary delivery resource for monday.com professional services while supporting Atlassian work when client demand requires it. Day-to-day work spans discovery, solution design, hands-on implementation, system integration, and process automation, from configuring monday.com boards and workflows to Atlassian upgrades, migrations, and scripted solutions. The position includes active presales participation—contributing to scoping, effort estimates, proposals, and platform demos for a range of client stakeholders—while staying current across monday.com, Atlassian, and adjacent tools. In discovery and design, you lead early-stage workshops to surface needs and gaps, perform stakeholder interviews and requirements analysis, and design scalable solutions with guidance on build-versus-configure-versus-integrate decisions, plus contribute to knowledge sharing and delivery improvements. In solution delivery, you configure and implement monday.com solutions and Atlassian installations and migrations, build low/no-code integrations with Make.com and Zapier or scripted solutions, apply change management, produce measurable outcomes and thorough engagement documentation, provide training, perform admin tasks as needed, and manage multiple concurrent projects with strong organization while engaging in presales and client engagement as a trusted advisor.

The Associate Service Desk Analyst role provides 1st-level service support for Adaptavist's Managed Services customers. The role handles incident management and ticket lifecycle from triage through debugging to smoke testing and resolution in line with SLAs. Responsibilities include delivering professional customer service, owning assigned issues, performing problem-solving, and assigning issues to the appropriate Systems Engineer. It serves as the main coordination point for the incident team, delivering updates to customers and stakeholders and escalating blockers when needed. It also involves creating and maintaining incident documentation, supporting root-cause analysis, and conducting smoke testing prior to releasing solutions to production.

As a Tax Accountant you will play a crucial role in supporting our Group Tax Manager in day-to-day tax-related and financial activities, working closely with the finance team and handling sensitive tax information ethically. You will demonstrate flexibility and adaptability to changing tax regulations, deadlines, and priorities, supporting our hyper-growth and global expansion by assisting in tax compliance, reporting and planning for multiple corporate entities operating worldwide. Key responsibilities include preparing tax returns such as VAT, OSS VAT, GST/HST, SST and sales tax for UK group and overseas entities, and performing balance sheet reconciliations for direct and indirect tax liabilities and VAT turnover, as well as posting monthly tax journal entries. Additional duties cover tax filings and payments, monthly tax cashflow preparation with treasury liaison, managing monthly tax submissions in AvaTax and keeping the ECM database up to date, maintaining indirect tax files, and supporting PSA and STBV reporting, R&D claims, and Transfer Pricing documentation. The role also involves ensuring timely preparation and filing of returns and regular reports, responding to tax queries from internal or external stakeholders, assisting with audits and liaising with HMRC and overseas authorities, handling ad hoc projects, and contributing to building team capability through mentoring and developing future direct reports.

The role centers on configuring and troubleshooting Cloud/Virtualised Infrastructure, operating systems, applications, databases, backups, and automation to meet client technical requirements and SLAs. It involves deep administration, problem-solving, escalation handling, service excellence, and clear communication with clients and internal teams. The candidate will apply AWS cloud knowledge across services like EC2, RDS, EKS, ECS, EFS, WAF, ELB, and Lambda, plus configuring a range of applications including Jira/Confluence, GitLab, Harness, SonarQube, and Adaptavist products. Responsibilities include maintaining web servers, storage, networking and security to satisfy client specs and performance targets, using IaC tools like Ansible and Terraform for infrastructure management, and managing databases. The role also emphasizes using virtualization and cloud technology to ensure resilient infrastructures and proactive identification of risks with contingency planning.

The Senior Solution Engineer engages with clients in a consultative way, applying deep technical knowledge of Adaptavist services to diagnose challenges and guide solutions, while building relationships across customers and the organization to move opportunities forward. They collaborate with Account Management and Sales to develop strategic, technically informed sales opportunities, perform technical discovery, craft problem statements, and position additional Adaptavist products and services, while deepening knowledge in practices such as Cloud, ITSM, DevOps, Agile, and Work Management. They drive client retention by acting as a trusted advisor through high-level business conversations and identifying future opportunities, coordinating with delivery teams to ensure engagements address the agreed problem statements. In collaboration, they assist with development of technical solutions and packages, support expansion in key accounts, coordinate proposal development, participate in quarterly business reviews, and leverage CRM to analyze accounts and plan actions. They promote customer advocacy by supporting marketing campaigns, leading customer demonstrations with partners (Atlassian, GitLab, AWS), participating in events, providing thought leadership, and conducting competitive analysis to identify new business development while communicating complex technical messages to diverse stakeholders.

The Technical Consultant will assist customers in optimizing their use of the Atlassian product suite, including Jira, Confluence, and Bitbucket, while also integrating other productivity tools like Slack. Responsibilities include providing expert guidance, system integration, automation of processes, and hands-on work with product setup and performance tuning. The role involves participating in pre-sales activities by offering solutions, providing estimates, and crafting proposals for clients. Consultants are expected to maintain knowledge of Atlassian products and related technologies, while also communicating with various stakeholders throughout the process. Additionally, the position requires performing installations, upgrades, and migrations of Atlassian applications, as well as customization and scripting for tailored solutions.

The Senior Solution Engineer engages with clients to identify their challenges and offer tailored solutions, leveraging technical expertise to enhance discussions about Adaptavist Group's services. This role involves building strong relationships with stakeholders while advancing qualified sales opportunities and collaborating on strategic account plans. In addition to supporting sales efforts, the Senior Solution Engineer promotes the Adaptavist Group at industry events and represents the company from a technical standpoint during sales calls. The position also emphasizes customer retention by fostering trusted advisor status and collaborating with various teams to develop comprehensive solutions. Overall, the role combines technical consulting, relationship management, and strategic planning to drive business growth and enhance customer satisfaction.