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The Innovation Architect in Miro’s MOST program acts as a Solution Architect for collaboration, delivering 240 hours per year of enterprise services to design, implement, and scale collaboration solutions across teams and geographies. The role partners with customers to translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. Key responsibilities include leading discovery and prioritization, conducting workflow and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices, facilitating workshops, prototyping, partnering with IT to ensure standards, and tracking progress and risks. Requirements include 6+ years in consulting/change management/Agile/digital collaboration, experience enabling cross-functional teams to adopt new tools, familiarity with governance and workspace architecture, knowledge of Human-Centered Design/Design Thinking, fluency in Miro or similar platforms, and near-native Japanese with business English proficiency. Benefits feature a global package (equity, wellbeing, WFH allowance, L&D stipend), a diverse culture focused on belonging and inclusion, and location-specific details available in Miro’s benefits resources.

The Innovation Architect at Miro acts as a Solution Architect for collaboration within the MOST program, a yearly enterprise services subscription of 240 hours to help design, implement, and scale collaboration solutions across teams, functions, and geographies, while serving as a trusted advisor to both business and technical stakeholders to deliver measurable value. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow adoption challenges, designing governance and operating models, and shaping an outcomes-driven roadmap that evolves with changing needs. Key activities include leading discovery and MOST planning, facilitating vision and prioritization sessions, conducting workflow and workspace assessments, designing governance frameworks, building prototypes and templates, coaching on Miro best practices and AI-enabled workflows, and tracking progress against milestones while surfacing risks and re-prioritizing as needed; they also collaborate with CSMs, Architects, and Engagement Managers and contribute to internal playbooks and delivery assets. Qualifications include 6+ years in consulting, change management, Agile transformation, or digital collaboration; experience enabling cross-functional teams to adopt tools; familiarity with collaboration governance and workspace architecture; knowledge of Human-Centered Design, Design Thinking, or Agile methodologies; fluency in Miro or similar platforms; and near-native Japanese with business-level English. The role offers global benefits (equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend), a diverse, collaborative culture, and information about location-specific benefits and life at Miro.

The Innovation Architect serves as a Solution Architect for Miro’s MOST program, translating business strategy into scalable collaboration architectures, governance models, and an outcomes-driven roadmap to deliver measurable value across teams and geographies. They lead discovery, align stakeholders, and design governance, workspace structure, lifecycle, and templates, plus lightweight prototypes to accelerate adoption and enable structured change management. They coach teams on Miro best practices, run workshops across Agile, product development, and strategy domains, and partner with IT/Admin to ensure standards and reduce tool sprawl while guiding cross-functional adoption. Requirements include 6+ years in consulting or related fields, ability to lead structured discovery and enable cross-functional teams, familiarity with collaboration governance, workspace architecture, and design methods, and near-native Japanese with business-level English proficiency (with Miro or similar tools preferred). The role offers global benefits (equity, wellbeing, WFH equipment, and an L&D stipend), a diverse and inclusive culture, and opportunities to stay current on Miro innovations and AI trends while contributing to internal playbooks and delivery assets.

The Innovation Architect serves as a Solution Architect for Miro’s MOST program, providing enterprise-style ongoing advisory services valued at 240 hours per year to design, implement, and scale collaboration solutions across teams and geographies. They translate business strategy into scalable collaboration architectures, diagnose workflow adoption challenges, design governance and operating models, and create an outcomes-driven solution roadmap while acting as a trusted advisor to both business and technical stakeholders. Responsibilities include leading discovery, facilitating alignment and prioritization, assessing collaboration and workspace maturity, implementing governance frameworks, guiding change management, coaching best practices, prototyping reusable workflows, and tracking milestones with risk management. Requirements comprise 6+ years in consulting or related fields, experience enabling cross-functional tool adoption, familiarity with collaboration governance and workspace architecture, knowledge of Agile/Design Thinking, and fluency in Japanese and English, with strong communication and stakeholder-management skills. The role offers global benefits including equity and stipends, and sits within Miro’s diverse, inclusive culture, with a recruitment privacy policy applicable to applicants.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription offering 240 hours to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. Responsibilities include leading discovery, facilitating alignment, conducting assessments, designing governance, guiding change management, coaching on best practices and AI workflows, running workshops, prototyping templates, partnering with IT/Admin to standardize setup, and tracking progress while flagging risks. Requirements include 6+ years in consulting, change management, Agile transformation, or digital collaboration; ability to lead discovery and synthesize insights; cross-functional enabling experience; familiarity with governance/workspace architecture and design thinking; fluency in Miro or similar platforms; and near-native Japanese with business-level English. Perks cover a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend), a diverse and inclusive team culture, and information about Miro’s mission and work environment.

The Innovation Architect in Miro’s MOST program serves as a Solution Architect providing enterprise clients with 240 hours per year of ongoing guidance to design, implement, and scale collaboration solutions in Miro. They translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. Responsibilities include leading discovery and alignment sessions, conducting assessments, designing governance, guiding change management, coaching on best practices and AI workflows, facilitating workshops, prototyping templates, and partnering with IT to standardize workspace setup and governance. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, proven ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance, and fluency in Japanese and English. Benefits include global packages with equity, wellbeing, WFH equipment allowance, learning stipend, and a culture that emphasizes diverse, inclusive collaboration, aligned with Miro’s mission and privacy policies.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription that provides 240 hours per year to help design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap that evolves with customer needs; they act as trusted advisors to both business and technical stakeholders and craft end-to-end collaboration solutions combining process, workspace, governance, and enablement. Core responsibilities include leading discovery, facilitating alignment sessions, conducting assessments, designing governance (workspace structure, naming, access, lifecycle, templates), guiding change-management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and templates, partnering with IT to standardize governance, recommending process optimizations, providing ongoing advisory support, tracking milestones and risks, and collaborating with CSMs and Architects for consistent delivery. Requirements include 6+ years in consulting/change management/Agile transformation or similar fields, experience enabling cross-functional teams to adopt new tools, the ability to map workflows and diagnose adoption barriers, familiarity with governance frameworks and design thinking, fluency in Miro or similar platforms, and near-native Japanese with business-level English. The role offers a global benefits package (equity, wellbeing, a WFH equipment stipend, and an annual Learning & Development stipend) and is embedded in a diverse, collaborative culture at a global company focused on belonging and innovation.

The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a yearly professional services subscription that provides enterprise customers 240 hours annually to design, implement, and scale Miro-based collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose adoption challenges, design governance and operating models, and create an outcomes-driven roadmap that evolves with needs. Responsibilities include leading discovery and alignment sessions, conducting collaboration and workspace assessments, implementing governance, guiding change management, coaching on best practices and templates, prototyping workflows, and partnering with IT to standardize workspace setup and reduce tool sprawl. Qualifications require 6+ years in consulting/change management/Agile/digital collaboration, the ability to lead structured discovery and cross-functional enablement, familiarity with governance/workspace architecture and lifecycle management, experience with Human-Centered Design/Design Thinking/Agile, fluency in Miro or similar platforms, and near-native Japanese plus business English. The role emphasizes growth, diversity, and belonging with global benefits and a learning stipend, and invites candidates to learn more about life at Miro and its mission to empower teams to create the next big thing.

The Innovation Architect acts as a Solution Architect for Miro's MOST program, a yearly enterprise services subscription that provides 240 hours to design, implement, and scale collaboration solutions in Miro. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow adoption challenges, design governance and operating models, and create an outcomes-driven roadmap. They serve as trusted advisors to business and technical stakeholders, leading discovery, alignment sessions, and defining adoption milestones while designing end-to-end collaboration solutions. They facilitate change management, coach teams on best practices and AI-enabled workflows, run workshops across Agile/product/design thinking, build prototypes and templates, and collaborate with IT/Admin to standardize governance and reduce tool sprawl. Requirements include 6+ years in consulting or related fields, strong cross-functional enablement experience, familiarity with governance/workspace architecture, fluency in Japanese and English, and benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend (with location-specific variations).

The Innovation Architect within Miro's MOST program acts as a Solution Architect for collaboration, translating client strategy into scalable Miro-based architectures and serving as a trusted advisor to both business and technical stakeholders. They lead discovery, create a 240-hour MOST plan aligned to customer goals, facilitate vision and adoption milestones, assess workflows, design governance and operating models, and drive change-management, enablement, and cross-functional workshops across agile, product, design thinking, and strategy. They develop governance frameworks, prototype templates and workflows, partner with IT/Admin to standardize workspace setup and reduce tool sprawl, track progress, flag risks, and re-prioritize work, while collaborating with CSMs, Architects, and Engagement Managers to ensure consistent delivery and impact. Required qualifications include 6+ years in consulting/change management/Agile transformation/digital collaboration, proven ability to lead structured discovery and actionable recommendations, strong cross-functional enablement, familiarity with governance/workspace architecture, experience with Human-Centered Design/Agile/Design Thinking, fluency in Miro (preferred) or similar tools, and near-native Japanese with business English. Benefits include equity, wellbeing, WFH equipment allowance, and an annual L&D stipend, with location-specific variations; Miro emphasizes diversity and collaboration and provides information about life at Miro and its Recruitment Privacy Policy.

Zendesk is seeking an SMB Account Executive to grow its SMB base in SaaS by hunting for new opportunities, closing deals of varying sizes, and building cross-functional relationships to drive revenue aligned with customers’ goals. You’ll drive top-line revenue by acquiring new customers and expanding existing accounts, nurture relationships for satisfaction and retention, actively cross-sell, use data insights to refine prospecting and retention, articulate Zendesk’s value, lead competitive cycles, maintain a robust Salesforce pipeline, forecast accurately, collaborate with internal teams, and meet or exceed activity and pipeline KPIs. Qualifications include a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering with a track record of exceeding targets, experience managing multi-level relationships, strong presentation, negotiation and closing skills, solid prospecting and territory planning, entrepreneurial spirit and collaboration, knowledge of industry trends and decision makers, excellent organization and multitasking, and familiarity with Salesforce and Clari. The role is hybrid, offering a rich onsite experience with remote flexibility; you’ll need to attend a local office part of the week, with the in-office schedule determined by the hiring manager. Zendesk emphasizes powering exceptional customer experiences and is an equal opportunity employer committed to global diversity, equity, and inclusion; AI may be used in screening, accommodations for disabilities are available, and contact information is provided for accommodations.

The Senior Manager, Professional Services Delivery – Japan leads Miro’s Japan PS delivery across MOST, Implementation, Advisory, and Technical Account Management, with autonomy and escalation authority, supervising Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers. The role tailors global PS programs to Japanese market nuances, contributes to global PS strategy, and acts as the primary escalation and decision authority for Japan, collaborating with Sales, Customer Success, Product, and partners to ensure high-quality delivery and trusted customer partnerships. In the first 6-12 months, success is defined by stable, trusted delivery across Japan, a high-performing local team with clear standards, effective adaptation of global programs, strong alignment with Sales and Customer Success leadership, and tangible contributions to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, autonomous operation in fast-changing environments, and fluency in both English and Japanese; preferred experience includes leading PS teams in Japan, high-touch enterprise delivery, local adaptation of global programs, and an AI-first mindset. Miro offers a global benefits package (equity, wellbeing, WFH equipment allowance, and an annual Learning & Development stipend), a diverse, collaborative culture focused on belonging, and emphasizes its mission to empower teams and foster inclusion.

- Miro's Professional Services helps enterprise customers adopt, scale, and innovate on the Innovation Workspace, with programs including MOST and one-time Implementation, Advisory, and TAM engagements, and Japan is a fast-growing, high-touch market requiring precision and deep partnership. - The Senior Manager, Professional Services Delivery – Japan, is the senior PS leader for Japan, responsible for all PS delivery motions (MOST, Implementation, Advisory, TAM) and leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, operating with high autonomy. - The role evolves global programs to reflect Japanese market expectations, cultural nuance, and regional growth needs, acts as the primary escalation and decision authority for Japan, and contributes to global Professional Services outcomes. - In the first 6-12 months, success means trusted, stable delivery across Japan with strong customer feedback, a high-performing local team with growth paths, adapted global programs to regional realities, and alignment with Sales and Customer Success. - Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, and English/Japanese fluency; preferred experience includes leading PS teams in Japan, high-touch enterprise delivery, adapting global programs, and an AI-first mindset.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions for Japan (MOST, Implementation, Advisory, TAM) and oversees teams including Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy to tailor global programs to Japanese market needs. Responsibilities include direct people leadership and talent development, setting high standards for professionalism and client engagement, coaching senior practitioners as trusted enterprise advisors, and partnering on hiring, performance, and succession planning to build a strong local leadership bench aligned with global standards. Strategic and operational duties encompass regional capacity planning and delivery readiness, delivering delivery excellence to support renewals and expansion, identifying regional adaptations of global programs, and contributing Japan-specific insights to global PS strategy, while collaborating with Sales, Customer Success, Product, and partners. Success in 6-12 months means a trusted, stable delivery motion across Japan with strong customer feedback, a high-performing local team with clear development paths, effective regionalization of global programs, alignment with Sales and CS, and measurable revenue contribution to global PS. The role requires 8+ years in PS/Consulting/Enterprise SaaS, experience leading senior practitioners, strong governance and autonomous operation in fast-changing environments, fluency in English and Japanese, with preferred background in Japan-specific PS leadership and an AI-focused approach; and Miro offers a global benefits package, a diverse, inclusive culture, and opportunities for growth.

Miro's Japan Professional Services helps enterprise customers adopt and scale the Innovation Workspace, offering MOST programs along with one-time Implementation, Advisory, and Technical Account Management engagements, with a focus on precision and deep partnership in a fast-growing market. The Senior Manager, Professional Services Delivery – Japan is the region's senior PS leader, accountable for all PS delivery and for evolving global programs to fit Japanese market expectations, while leading Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and TAMs. Responsibilities include people leadership and talent development, setting high professional standards, coaching practitioners as trusted advisors, and coordinating regional capacity planning, delivery readiness, and cross-functional collaboration with Sales, Customer Success, Product, and partners. Success in 6–12 months means trusted, stable delivery with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs, strong alignment with Sales and CS, and tangible revenue impact. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, and fluency in English and Japanese; preferred factors include prior leadership in Japan, experience with high-touch enterprise delivery, an AI-first mindset, and experience tailoring global programs, with benefits such as equity and various wellbeing and development allowances.

The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and Technical Account Management) for Japan and manages Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy to tailor global programs to Japanese market needs. Responsibilities include people leadership and talent development, setting high professional standards, coaching senior practitioners as trusted advisors, regional capacity planning and delivery readiness, driving delivery governance and escalation, and collaborating with Sales, Customer Success, Product, and partners while maintaining quality. The role acts as Japan’s primary escalation and decision authority and contributes Japan-specific insights to global Professional Services strategy, ensuring alignment with global programs and regional growth needs. Success in 6-12 months is defined by a trusted, stable delivery motion with strong customer feedback, a high-performing local team with clear growth paths, effective adaptation of global programs to local realities, strong alignment with Sales and CS leadership, and tangible revenue contribution. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS; experience leading senior practitioners; strong delivery governance, prioritization, and escalation management; ability to operate autonomously in ambiguous, fast-changing environments; and fluency in English and Japanese; preferred experience includes prior leadership in Japan, high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset.

The Senior Manager, Professional Services Delivery – Japan oversees all PS delivery (MOST, Implementation, Advisory, TAM) and leads a team of Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers with autonomy to adapt global programs to the Japanese market. Responsibilities include people leadership and talent development, setting professional standards, coaching practitioners to act as trusted enterprise advisors, and managing regional capacity, delivery readiness, and the evolution of global programs for local relevance. The role requires deep cross-functional collaboration with Sales, Customer Success, Product, and partners to support growth, renewals, and customer confidence, with success defined by trusted delivery, strong customer feedback, and contributions to global PS revenue. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, governance and escalation skills, ability to operate autonomously in ambiguous environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan, high-touch enterprise delivery, adapting global programs, and an AI-first mindset. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend, within Miro’s diverse, collaborative culture, as the company positions itself as a visual workspace for innovation serving 100M+ users and emphasizing belonging and inclusion; recruitment privacy policies apply.

The Senior Manager, Professional Services Delivery – Japan leads Miro’s Japan PS delivery across MOST, Implementation, Advisory, and Technical Account Management, managing Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and TAMs with autonomy to tailor global programs to Japanese market needs. The role is the primary escalation and decision authority for Japan and is responsible for evolving global programs to reflect Japanese market expectations, cultural nuances, and regional growth. Responsibilities include people leadership and talent development, capacity planning, delivery governance, and cross-functional collaboration with Sales, Customer Success, and Product to represent Japanese customer needs. Required qualifications include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, autonomy in fast-changing environments, and fluency in English and Japanese; preferred experience includes leading PS teams in Japan and AI-driven delivery approaches. In the first 6-12 months, success means trusted, stable delivery in Japan, a high-performing local team with clear standards, effective adaptation of global programs, alignment with Sales and CS leadership, and tangible revenue contributions to global Professional Services.

The Senior Manager, Professional Services Delivery – Japan is the senior PS leader for Japan, responsible for all delivery motions (MOST, Implementation, Advisory, TAM) and for leading Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, with autonomy to reflect Japanese market expectations in global programs. You will direct people leadership and talent development, set high standards for professionalism, coach practitioners to be trusted advisors, collaborate on hiring and succession planning, and build a strong local leadership bench aligned with global standards. Strategic responsibilities include owning regional capacity planning and delivery readiness, driving delivery excellence to reinforce renewals and expansions, identifying where global programs should adapt regionally, and contributing Japan-specific insights to global PS strategy. Cross-functional collaboration is essential, including partnerships with Sales and Customer Success,Product teams to represent customer needs, and coordination with partners when appropriate, while maintaining strict quality standards; success is measured by trusted, stable delivery with strong customer feedback, alignment of global programs, and a tangible revenue contribution. The ideal candidate has 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong governance and escalation skills, the ability to operate autonomously in ambiguous, fast-changing environments, and fluency in English and Japanese; preferred qualifications include prior PS leadership in Japan, experience with high-touch enterprise delivery, adapting global programs to local needs, and an AI-first mindset.

Miro's Professional Services helps enterprise customers adopt and scale the Innovation Workspace through programs like MOST and one-time engagements, with Japan identified as a fast-growing, high-touch market that requires local leadership, cultural fluency, and cross-functional alignment. The Senior Manager, Professional Services Delivery – Japan is the regional PS leader responsible for all delivery motions (MOST, Implementation, Advisory, TAM), leading Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers, with autonomy to evolve global programs to fit Japanese market expectations and serve as the primary escalation authority. Responsibilities include people leadership and talent development (managing the team, setting standards, coaching, partnering on hiring and succession) and strategic/operational work (capacity planning, delivery excellence, regional adaptation of programs, and Japan-specific insights for global PS strategy). Cross-functional collaboration with Sales, Customer Success, Product, and partners is essential to support growth, renewals, and customer confidence, with a goal of trusted, stable delivery across Japan, a high-performing local team, and clear growth paths within 6–12 months. Requirements include 8+ years in Professional Services/Consulting/Enterprise SaaS, experience leading senior practitioners, autonomous operation in ambiguous environments, fluency in English and Japanese, with preferred experience in leading PS teams in Japan, familiarity with high-touch enterprise delivery, and an AI-first mindset; the posting also notes benefits and Miro's mission and culture.

Miro's Professional Services helps enterprises adopt and scale its Innovation Workspace, with Japan identified as a fast-growing, high-touch market that requires local leadership, cultural fluency, and strong cross-functional alignment. The Senior Manager, Professional Services Delivery – Japan leads all PS delivery motions (MOST, Implementation, Advisory, and TAM) and manages Innovation Architects, Technical Architects, AI Architects, Implementation Consultants, and Technical Account Managers with a high degree of autonomy. This role owns regional capacity planning and delivery readiness, drives adaptation of global programs to Japanese market needs, and collaborates with Sales, Customer Success, Product, and partners while serving as the primary escalation and decision authority for Japan. In 6–12 months, success means trusted, stable delivery across Japan with strong customer feedback, a high-performing local team, effective program adaptation, alignment with Sales and CS, and tangible revenue contribution to global PS. Requirements include 8+ years in Professional Services, Consulting, or Enterprise SaaS, experience leading senior practitioners, strong delivery governance, autonomy in ambiguous environments, and bilingual fluency in English and Japanese; preferred experience includes leading PS teams in Japan and an AI-first mindset, with Miro offering benefits and a diverse, inclusive culture.

Zendesk is a leading customer experience and support platform that is rapidly growing, and it is seeking motivated professionals who are eager to pursue a career in software sales. The role is primarily phone-based and focuses on inbound lead qualification from Japanese inquiries, trials, and demos, with the goal of identifying and developing sales opportunities for the Japanese sales pipeline. Key responsibilities include generating the Japanese-market pipeline, efficiently handling inbound marketing leads, engaging with executives, identifying needs, proposing solutions, arranging meetings, and reporting progress to the sales manager on a monthly basis. Requirements include at least one year of sales experience, strong communication and problem-solving skills, multitasking and time management abilities, native Japanese, and a bachelor’s degree is preferred. The company offers benefits such as insurance, remote-work and device allowances, a Recharge Friday program, and a hybrid working model, while fostering a high-performance, diverse and inclusive culture and upholding equal opportunity with AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a high-performing Senior Commercial Account Executive for its Japanese team to lead sales leadership and strategic platform initiatives for Zendesk’s most visible customers. Responsibilities include leading and developing a subset of commercial accounts, creating new business and expansion opportunities, shaping GTM strategy with the larger team, building multi-year account plans, nurturing CXO relationships, developing partner ecosystems, following the sales process, and coordinating with Solution Architecture to relay customer feedback that can influence product direction. Requirements include 6+ years in enterprise software (SaaS/CX preferred), a track record of direct new business in Japan and selling to VP/C-level executives in the mid-market/commercial segment, experience closing complex sales cycles with solution selling, consistent over-achievement, strong communication skills, and willingness to travel in a dynamic agile environment. The role features a Hybrid work model with part of the week in the local office and flexibility to work remotely, and Zendesk emphasizes its commitment to customer experience, diversity and inclusion, equal opportunity, and transparency about potential AI screening of applications. Zendesk also states it provides accommodations for applicants with disabilities or disabled veterans and offers a contact for accommodation requests.

The Account Executive (AE) at Zendesk drives revenue growth in an assigned territory by guiding the customer’s end-to-end decision-making and influencing executive-level decisions to deliver predictable, repeatable results. Key duties include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, budgets, and timelines, maintaining accurate Best Case / Commit forecasts, and proactively qualifying opportunities to focus on winnable deals. The AE develops deal strategy and decision enablement by identifying economic buyers, mapping the decision process, quantifying business and operational challenges and ROI, and producing executive-ready materials and quantified business cases. Closing and negotiation responsibilities involve positioning the solution against competitors, leading pricing and contract negotiations, addressing legal, procurement, and security requirements early, executing high-confidence closes within the quarter, and coordinating with internal teams (SDRs, SEs, CSMs) and cross-functional HQ/APAC groups. Requirements include B2B SaaS sales experience with multi-stakeholder deals and executive-level selling, strong pipeline and forecast discipline, and core competencies like data-driven decision-making, resilience, and ownership; the role also emphasizes Zendesk’s ICONIC culture, hybrid work, and DEI commitments, with success metrics such as quota attainment, forecast accuracy, win rate, average deal size, sales cycle duration, and pipeline health.

- Zendesk is seeking a Manager of Customer Success to lead a team of up to 10 CSMs in high- and medium-touch segments, with the goal of making customers more successful to buy more, stay longer, and advocate, through a blend of financial acumen, product knowledge, and data-driven experimentation. - The role requires a growth-minded, people-first leader who can foster a learning culture, operational discipline, and relentless reinvention to accelerate world-class CS performance and help position Zendesk as a CS career destination in the Japan/APAC region. - Its overarching objectives are to maximize team performance and customer outcomes, cultivate continuous AI fluency within the team, and contribute to the broader Japan and APAC GTM strategy, transforming ambiguity into scalable processes and strong data-driven risk management. - You’ll build and lead a team of Value Architects—hiring and coaching diverse talent, setting clear KPIs, attending customer meetings, coaching with Gong, and driving consistent execution—while leading an AI-first revolution by piloting tools and sharing AI best practices across the team. - The ideal candidate has 9+ years in CS or relevant SaaS roles with 5+ years managing teams, strong AI/data fluency, cross-functional leadership, financial acumen, and a bachelor’s degree (advanced CS/AI certifications are a plus); the role is hybrid with partial in-office requirements, and Zendesk is an equal opportunity employer that supports accommodations.

Zendesk’s AI Specialist, Customer Success is a hands-on advisor who helps customers realize value from Zendesk’s AI agents by engaging with executives, experience leaders, admins, and product teams to drive ROI. The role’s overarching objectives are to accelerate business value realization, maximize outcomes and ROI from AI solutions, and act as a strategic partner and trusted advisor for AI-powered transformation. Responsibilities include end-to-end ownership of the customer journey for the AI portfolio, serving as the technical authority, driving AI adoption across the journey, using analytics to anticipate risks and identify growth opportunities, and pursuing expansion and renewals while evangelizing AI value. Requirements include 5+ years in Customer Success/Experience, GTM or related enterprise SaaS roles, a relevant bachelor’s degree, experience deploying or driving adoption of AI/SaaS, the ability to explain AI to both technical and executive audiences, strong relationship and program management skills, data analytics proficiency, and professional proficiency in Japanese (full) and English (professional working). The role is hybrid (onsite part of the week) with Zendesk emphasizing inclusion and equal opportunity, and it notes that AI screening and accommodations may be used as part of the hiring process.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.