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Zendesk is hiring an SMB Account Executive to grow its SMB SaaS footprint by acquiring new customers, expanding existing accounts, and building cross-functional relationships. You will drive top-line revenue, manage and nurture customer relationships, cross-sell additional products, and use data, customer intents, and adoption history to prospect and retain clients while aligning Zendesk’s solutions with business goals. The role requires at least a BA/BS or equivalent, a minimum of two years in B2B SaaS sales or solution engineering, strong presentation, negotiation, and closing skills, and proficiency with Salesforce, Outreach, and Clari. This is a hybrid position with in-office presence part of the week and remote work part of the week, with the schedule determined by the hiring manager. Zendesk champions equal opportunity, diversity and inclusion, notes that AI screening may be used in screening, and provides information about accommodations for applicants with disabilities.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, a 240-hour-per-year enterprise services subscription to help design, implement, and scale collaboration across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures in Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and creating a structured, outcomes-driven roadmap that adapts to changing needs. Key responsibilities include leading discovery, facilitating alignment, conducting assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, running workshops, building prototypes and templates, coordinating with IT/Admin, optimizing processes, providing ongoing advisory support, tracking milestones, and flagging risks. Minimum requirements include 6+ years in consulting/change management/Agile transformation or related fields, ability to lead structured discovery and cross-functional adoption, familiarity with collaboration governance and workspace architecture, fluency in Miro or similar platforms, and strong communication and facilitation skills, with near-native Japanese and business-level English for internal communication. Perks include a competitive equity package, wellbeing benefits and insurance, health-check reimbursement, learning and development allowances, English lessons, travel stipend, and a culture that emphasizes belonging, collaboration, and continuous innovation at Miro.

The Innovation Architect at Miro acts as a Solution Architect for collaboration within the MOST program, a yearly professional services subscription offering 240 hours to enterprise customers to design, implement, and scale collaboration in Miro across teams. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro by diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven roadmap that adapts over time. They serve as trusted advisors to both business and technical stakeholders, delivering end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to achieve measurable value. Key responsibilities include leading discovery and alignment, conducting assessments, implementing governance, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes/templates, coordinating with IT to standardize governance and reduce tool sprawl, and providing ongoing advisory support and risk management. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, ability to enable cross-functional teams, familiarity with governance frameworks and lifecycle management, experience with Human-Centered Design/Agile/Design Thinking, fluency in Japanese and business-level English, preferred Miro experience, and benefits such as a competitive equity package, wellbeing and equipment allowances, group insurance, health check reimbursement, learning and development funds, English lessons, travel allowance, along with a strong emphasis on inclusion and belonging.

The Innovation Architect is a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription offering 240 hours to design, implement, and scale Miro-based collaboration. They translate business strategy into scalable Miro collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven roadmap as trusted advisers to business and technical stakeholders. Responsibilities include leading discovery, alignment sessions, and assessments; designing governance frameworks; guiding change management; coaching on best practices, AI workflows, and workshops; building prototypes and templates; coordinating with IT stakeholders; recommending process optimizations; providing ongoing advisory support; tracking milestones and risks; and collaborating with CSMs, Architects, and Engagement Managers. Requirements include 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields; experience enabling enterprise-scale adoption; ability to lead discovery and derive actionable recommendations; cross-functional collaboration with IT, Product, Design, Strategy, PMO, and Engineering; familiarity with governance frameworks, workspace architecture, human-centered design or Design Thinking; fluency in Miro or similar platforms; near-native Japanese with business English. Benefits include a competitive equity package, wellbeing and equipment allowances, insurance, health check reimbursement, a learning allowance, English lessons, and travel allowance; Miro is a visual workspace used by over 100 million users and 250,000 companies, with a diverse, inclusive culture and a recruitment privacy policy.

- The Innovation Architect is a Solution Architect for collaboration within Miro’s MOST program, a yearly enterprise services subscription offering 240 hours per year to help design, implement, and scale collaboration solutions across teams and geographies. - They partner with customers to translate business strategy into scalable Miro-based collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and craft an outcome-driven roadmap that evolves with needs. - Key responsibilities include leading discovery, facilitating vision and prioritization, conducting collaboration and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI workflows, running workshops, prototyping templates, and coordinating with IT to standardize workspace setup and governance. - Required experience includes 6+ years in consulting or related fields (change management, Agile transformation, digital collaboration), a track record of enabling cross-functional teams to adopt tools, familiarity with governance and design thinking, proficiency with Miro or similar platforms, and near-native Japanese with business-level English. - The role offers benefits such as a competitive equity package, wellbeing and insurance perks, learning and development allowances, English lessons, and travel support, alongside Miro’s culture of belonging and global presence and its commitment to diversity and inclusion.

The Innovation Architect at Miro acts as a Solution Architect for collaboration within the MOST program, a 240-hour annual enterprise services subscription that helps customers design, implement, and scale Miro-based solutions. They translate business strategy into scalable collaboration architectures by diagnosing workflows, designing governance and operating models, and shaping an outcomes-driven roadmap as trusted advisors to business and technical stakeholders. Key responsibilities include leading discovery, facilitating alignment, conducting assessments, designing governance (workspace structure, naming, access, templates), guiding change management, coaching on best practices and AI workflows, prototyping, and coordinating with IT/Admin to ensure governance and consistency. Requirements include 6+ years in consulting, change management, Agile transformation, or similar fields, experience enabling cross-functional teams to adopt tools, familiarity with collaboration governance frameworks and design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Perks include a competitive equity package, wellbeing and insurance benefits, health check reimbursement, learning budget, English lessons, and travel allowance, all within a culture at Miro that emphasizes belonging, collaboration, and diversity.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a 240-hour-per-year professional services subscription for enterprise customers to design, implement, and scale collaboration solutions in Miro. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape an outcomes-driven solution roadmap as trusted advisors to both business and technical stakeholders. Responsibilities include leading discovery and alignment sessions, conducting collaboration/workspace assessments, designing governance frameworks, guiding change management, coaching on Miro best practices and AI workflows, facilitating workshops, building prototypes and reusable workflows, partnering with IT/Admin to standardize, recommending process optimizations, providing ongoing advisory support, tracking milestones and risks, and collaborating with CSMs, Architects, and Engagement Managers. Requirements include 6+ years in consulting, change management, Agile transformation, or related fields; experience enabling enterprise-scale teams to adopt new tools; ability to map workflows and design scalable collaboration systems; familiarity with governance frameworks, workspace architecture, Human-Centered Design/Design Thinking, and fluency in Miro (or similar platforms) with near-native Japanese and business-level English for internal communication. What's in it for you includes a competitive equity package, wellbeing benefits, insurance, an annual health check reimbursement, an learning and development allowance, English lessons, and travel allowance; Miro is a global visual workspace committed to belonging and inclusion, serving 100M+ users, and maintaining a Recruitment Privacy Policy.

The Innovation Architect is a Solution Architect within Miro’s MOST program, an annual 240-hour enterprise professional services subscription that provides ongoing access to expert guidance to design, implement, and scale collaboration solutions across teams, functions, and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnose workflow and adoption challenges, design governance and operating models, and create an outcomes-driven solution roadmap that evolves with customer needs. Core duties include leading discovery and alignment sessions, conducting workflow and workspace assessments, designing governance frameworks, guiding change management, coaching on Miro best practices and AI workflows, facilitating Agile/product/strategy workshops, building prototypes, and coordinating with IT/Admin to standardize workspace setup and governance while tracking milestones and risks. Requirements include 6+ years in consulting/change management/Agile transformation or related fields, experience enabling cross-functional teams to adopt new tools, familiarity with collaboration governance, workspace architecture, Human-Centered Design/Design Thinking, and fluency in Japanese (near-native) and business-level English; proficiency in Miro or similar platforms. Benefits and context include a competitive equity package, wellbeing and learning allowances, insurance (accident and long-term disability), annual health check reimbursement, English lessons, travel allowance, and Miro’s emphasis on belonging, diversity, and empowering teams to create the next big thing.

The Innovation Architect acts as a Solution Architect for collaboration within Miro’s MOST program, a 240-hour-per-year enterprise services subscription that helps customers design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures, diagnose workflow and adoption challenges, design governance and operating models, and shape a structured, outcomes-driven roadmap as trusted advisors to both business and technical stakeholders. Key responsibilities include leading discovery and alignment, conducting collaboration and workspace assessments, implementing governance, guiding change management, coaching on best practices and AI workflows, facilitating workshops, building prototypes and reusable templates, and tracking progress against milestones while flagging risks. The role requires 6+ years in consulting/change management/Agile transformation or similar, experience enabling enterprise-scale adoption, ability to lead structured discovery and cross-functional enablement, familiarity with collaboration governance, Human-Centered Design, Agile/Design Thinking, and fluency in Miro (or similar tools) plus near-native Japanese and business English. Benefits include a competitive equity package, wellbeing and insurance benefits, health check reimbursement, learning allowances, English lessons, and travel support, within Miro’s inclusive, diverse culture and mission to empower teams to create the next big thing.

The Innovation Architect at Miro acts as a Solution Architect for the MOST program, a yearly enterprise services subscription that provides 240 hours per year to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable Miro architectures, diagnose workflow and adoption challenges, design governance and operating models, and develop an outcomes-driven solution roadmap. Responsibilities include leading discovery, facilitating alignment sessions, assessing collaboration and workspace setups, designing governance, guiding change management, coaching on best practices and AI workflows, building prototypes, and tracking milestones while adjusting plans as needed. Required experience includes 6+ years in consulting or related fields, experience enabling cross-functional teams to adopt tools, familiarity with governance frameworks and design thinking, fluency in Miro or similar platforms, and near-native Japanese with business English. Miro offers a competitive equity package, wellbeing benefits, health and learning allowances, English lessons, travel allowance, and emphasizes a diverse, inclusive culture aligned with its mission to empower teams worldwide.

The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s MOST program, a yearly enterprise services subscription providing 240 hours to design, implement, and scale collaboration solutions across teams and geographies. They partner with customers to translate business strategy into scalable collaboration architectures inside Miro, diagnosing workflow and adoption challenges, designing governance and operating models, and shaping an outcomes-driven roadmap that adapts as needs evolve. Key responsibilities include leading discovery and alignment sessions, conducting workflow and workspace assessments, designing governance frameworks, guiding change management, coaching on best practices and AI-enabled workflows, facilitating workshops, and building prototypes and templates to accelerate adoption. They coordinate with IT/Admin to standardize workspace setup, track milestones and risks, adjust plans as business needs change, and provide ongoing advisory support throughout the MOST subscription. The role requires 6+ years in consulting/change management/Agile/digital collaboration, experience enabling cross-functional adoption, familiarity with collaboration governance and platforms (preferably Miro), and near-native Japanese with business English, along with a benefits package reflecting Miro’s culture and mission.

Zendesk is seeking a high-performing Senior Commercial Account Executive for its Japanese team to lead sales for its most visible customers and help build the Platform experience. The role involves hunting new opportunities while managing existing accounts, developing multi-year account and GTM strategies, nurturing CXO relationships, building a partner ecosystem, following the sales process, and coordinating with Solution Architecture to influence product direction. Requirements include 6+ years of enterprise software sales (SaaS and CX preferred), a track record of new business in Japan, experience selling to VP/C-level executives, managing complex sales cycles, strong communication skills, and willingness to travel in a dynamic environment. The position offers a hybrid work arrangement with some in-office time and the specific schedule determined by the manager; Zendesk also emphasizes fairness, diversity, inclusion, and may use AI in screening applications, with accommodations available for disabilities. Zendesk positions itself as the intelligent heart of customer experience and encourages applicants to apply through its careers page.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.

The Professional Services team at Miro focuses on helping Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers powered by agentic AI on Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into innovation operating models for long-term value and partnership, operating with autonomy and using product knowledge, strategic insight, technical fluency, and change-management expertise. Responsibilities include workflow optimization (designing and evolving Discover–Define–Deliver workflows and recommending integrations and automation), technology optimization (monitoring platform health, usage, and adoption and delivering proactive recommendations), change management and scaling (equipping internal champions, supporting Centers of Excellence, and guiding organizational change), and strategic alignment and continuous improvement (co-facilitating Quarterly Business Reviews with Customer Success and delivering adoption analytics to inform strategy). Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, proven ability to lead workflow optimization and change management, expertise in platform analytics and data-driven decision making, executive-level facilitation, familiarity with collaboration tooling, native-level Japanese and business-level English, and advantageous experience in the Japanese enterprise market. What’s in it for you includes a competitive equity package, wellbeing and working-from-home allowances, group insurance and disability, reimbursement for annual health checks, learning and development allowance, English lessons, and travel allowance; about Miro, a visual workspace for distributed teams with 100M+ users and 250,000+ companies, co-headquartered in San Francisco and Amsterdam, committed to diversity, inclusion, and belonging, with a Recruitment Privacy Policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with a team of strategic advisors, onboarding experts, and technical account managers collaborating to transform how they work, build, and innovate using agentic AI on Miro’s platform. The Technical Account Manager (TAM) role is to partner with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization (designing and evolving Discover–Define–Deliver workflows, recommending integration and automation strategies, embedding Miro with existing systems), technology optimization (monitoring platform health and adoption, delivering proactive recommendations for AI capabilities, and harmonizing tools), change management and scaling (empowering internal champions, guiding Centers of Excellence, navigating organizational change), and strategic alignment with quarterly business reviews and adoption analytics to demonstrate ROI. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and enterprise IT ecosystems, ability to lead adoption and change management initiatives, analytics skills for data-informed decisions, executive-level facilitation, familiarity with collaboration tooling, and native-level Japanese with business English; Japanese market experience is highly advantageous. Perks include competitive equity, wellbeing and professional development allowances, insurance and health benefits, health check reimbursements, English lessons, and travel allowances, all within Miro’s inclusive culture; Miro is a global visual workspace serving over 100 million users and 250,000 companies, with a mission to empower teams to create the next big thing and a focus on diversity and belonging.

Miro is seeking a Technical Account Manager (TAM) in its Enterprise-focused Professional Services team to act as a fractional strategic advisor, helping customers maximize business value and embed Miro into their innovation operating models with agentic AI and the platform. As a TAM, you’ll guide workflow optimization across the Discover–Define–Deliver lifecycle, recommend integrations and automation, and drive AI-powered adoption to secure long-term value and partnership. You’ll also handle technology optimization (platform health, usage analytics, and feature adoption), change management and scaling (CoEs and governance), and strategic alignment with Customer Success for quarterly business reviews and demonstrable ROI. Requirements include 5+ years in enterprise SaaS, strong technical fluency with APIs and IT ecosystems, ability to lead adoption and change initiatives, executive-level facilitation skills, and native-level Japanese with business English; experience in the Japanese enterprise market is highly advantageous. Perks include an equity package, wellbeing benefits, insurance, health check reimbursement, learning allowances, English lessons, and travel support, while Miro is a visual workspace serving 100M+ users and 250k+ companies with a diverse, inclusive culture and a Recruitment Privacy Policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace through strategic advisors, onboarding experts, and technical account managers leveraging agentic AI on Miro’s platform. The Technical Account Manager (TAM) will partner with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization across the Discover–Define–Deliver lifecycle, recommending integration and automation opportunities, technology optimization with platform health and feature adoption, change management and scaling through internal champions and Centers of Excellence, and strategic alignment with adoption analytics and quarterly business reviews. Requirements include 5+ years in enterprise SaaS or similar roles, strong technical fluency with APIs and enterprise IT, proven ability to lead workflow optimization, platform adoption, and change initiatives, expertise in platform analytics, executive-level facilitation, familiarity with collaboration tooling, and native-level Japanese with business English (experience in the Japanese enterprise market is advantageous). Benefits include a competitive equity package, wellbeing and WFH equipment allowances, group insurance, health-check reimbursement, learning and development funding, company-sponsored English lessons, travel allowance, and a culture that emphasizes belonging, diversity, and empowering teams to create the next big thing, with applicants’ data handled in accordance with Miro’s Recruitment Privacy Policy.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers who leverage agentic AI and the platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into their innovation operating models for long-term value and partnership. Responsibilities include workflow optimization across Discover–Define–Deliver, recommending integrations and automation, monitoring platform health and adoption, guiding embedding into customers’ systems, enabling scaling via Centers of Excellence, and collaborating on quarterly business reviews with adoption analytics. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs/integrations, proven ability to lead workflow optimization and change management, data-informed analytics, executive facilitation, with native-level Japanese and business English; Japanese market experience is advantageous. Benefits and culture include a competitive equity package, wellbeing and health benefits, learning allowances and English lessons, and a global, diverse, collaborative environment at Miro, a visual workspace used by millions; recruitment privacy policy applies.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by combining strategic advisory, onboarding, and technical account management to transform collaboration and innovation, powered by agentic AI on Miro’s platform used by over 100M users and 250,000 companies. The Technical Account Manager (TAM) will partner with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models to secure long-term value and partnership. Responsibilities include workflow optimization (designing/evolving Discover–Define–Deliver workflows), technology optimization (monitoring platform health and usage, recommending adoption of core and AI capabilities, and consolidating tools), change management and scaling (equipping internal champions, guiding Centers of Excellence, governance), and strategic alignment with Customer Success to co-facilitate Quarterly Business Reviews and provide adoption reporting to demonstrate ROI. Requirements include 5+ years in enterprise SaaS consulting or customer success, strong technical fluency with APIs and enterprise IT ecosystems, a track record leading adoption and change initiatives with platform analytics, executive-facing facilitation skills, and native-level Japanese with business English (Japanese market experience is advantageous). Perks include a competitive equity package, wellbeing benefits, insurance, annual health check, learning and development allowance, English lessons, and travel allowance; Miro emphasizes a diverse, inclusive culture and invites applicants to learn more about life at Miro.

Miro's Professional Services team is seeking a Technical Account Manager (TAM) for Enterprise customers to maximize business value by guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers' innovation operating models. The TAM acts as a fractional strategic advisor, operating autonomously to optimize Discover–Define–Deliver workflows, recommend integrations and automation, and support change management and scaling via internal Centers of Excellence to deliver measurable ROI. Requirements include 5+ years in enterprise SaaS or similar roles, strong technical fluency with APIs and enterprise IT ecosystems, ability to lead workflow optimization and adoption, platform analytics, and executive-level facilitation; applicants must have native-level Japanese and business-level English, with Japanese market experience being advantageous. Responsibilities also involve providing adoption reporting and business outcome analytics, co-facilitating Quarterly Business Reviews with Customer Success Managers, and guiding governance and deployment at scale to reinforce renewals and growth. Miro offers a competitive equity package and benefits such as wellbeing support and a WFH equipment allowance, Group Personal Accident and Long-Term Disability Insurance, annual health checks, an annual learning and development allowance, company-sponsored English lessons, and travel allowance, all within a culture that emphasizes collaboration, inclusion, and innovation.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by partnering with strategic advisors, onboarding experts, and technical account managers to transform collaboration and innovation using agentic AI and Miro’s platform. The Technical Account Manager (TAM) role acts as a fractional strategic advisor who guides workflow optimization, drives AI-powered adoption, and embeds Miro into customers’ operating models to secure long-term value and partnerships. Responsibilities include designing and evolving workflows across the Discover–Define–Deliver lifecycle, recommending integrations and automation, monitoring platform health and adoption, delivering data-driven insights, and supporting change management and scaling through internal champions and Centers of Excellence. Requirements include 5+ years in enterprise SaaS-related roles, strong technical fluency with APIs and IT ecosystems, expertise in platform analytics and executive facilitation, and native-level Japanese with business English; experience in the Japanese market is advantageous. Benefits include competitive equity, wellbeing and health/insurance allowances, learning and development funds, travel support, and a culture that emphasizes diversity, belonging, collaboration, and the mission to empower teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, combining strategic advisors, onboarding experts, and technical account managers to transform collaboration and innovation with agentic AI on Miro’s platform. The Technical Account Manager (TAM) role partners with Enterprise customers as a fractional strategic advisor to optimize workflows, drive AI-powered adoption, and embed Miro into customers’ innovation operating models to deliver long-term value and partnerships. Responsibilities include Workflow Optimization (design and evolve Discover–Define–Deliver workflows, recommend integration and automation opportunities, embed Miro in existing systems), Technology Optimization (monitor platform health and adoption, deliver proactive recommendations to deepen AI capabilities, assess tech landscape for consolidation), Change Management & Scaling (empower internal champions, support Centers of Excellence with governance and scaled deployment, navigate organizational change), and Strategic Alignment & Continuous Improvement (co-facilitate Quarterly Business Reviews with Customer Success Managers and provide adoption reporting and analytics to inform strategy). Requirements include 5+ years in enterprise SaaS, strong technical fluency with APIs and IT ecosystems, proven ability to lead workflow optimization, platform adoption, and change management, expertise in platform analytics, facilitation of executive-level discussions, familiarity with collaboration tooling; and native-level Japanese with business-level English, with Japanese market experience highly advantageous. What’s in it for you includes a competitive equity package, wellbeing and equipment allowances, insurance and health-check reimbursements, annual learning and development allowance, company-sponsored English lessons, travel allowance, and a culture at Miro that values collaboration, inclusion, and empowering teams to create the next big thing.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, pairing strategic advisors, onboarding experts, and technical account managers to transform how they collaborate and innovate with agentic AI on the platform. The Technical Account Manager (TAM) is a fractional strategic advisor who guides workflow optimization, drives AI-powered adoption, and embeds Miro into customers’ innovation operating models to secure long-term value and partnership. Key responsibilities include workflow optimization across Discover–Define–Deliver, technology optimization and platform adoption, change management and scaling, strategic alignment with continuous improvement, and providing adoption reporting and ROI analytics to inform strategy and renewals, plus co-facilitating Quarterly Business Reviews with Customer Success Managers. Requirements are 5+ years in enterprise SaaS roles, strong technical fluency with APIs and IT ecosystems, a track record leading adoption and change initiatives, analytics-driven decision making, and executive-facing facilitation; native-level Japanese and business English are required, with Japanese market experience advantageous. What’s in it for you includes a competitive equity package, wellbeing and insurance benefits, health check reimbursement, learning and development allowances, English lessons, and travel allowance; Miro is a global visual workspace platform serving 100M+ users and 250,000 companies, built on a diverse, inclusive culture that aims to empower teams to create the next big thing.

Zendeskは日本市場向けのソフトウェアセールス職を募集しており、変化の激しい業界でのテクノロジー営業に興味を持つ勤勉で目標志向の人材を求めています。 役割はウェブサイトからの問い合わせ・トライアル登録・デモリクエストなどのインバウンド対応を中心とし、営業・マーケティング部門と連携し、日本市場の営業パイプラインを特定・発掘する機会を見出すことが主眼です。 主な職務には、日本市場向けの見込み顧客創出、インバウンドリードの効率的な対応・選別、経営者・意思決定者との対話、顧客ニーズの把握とソリューション提案、面談・アポイント設定、月次目標の達成・報告が含まれます。 求められる経験は、営業環境での1年以上の実務、顧客要件の理解力・問題解決能力、マルチタスク・優先順位付け・時間管理、卓越した対人スキルと日本語ネイティブレベル、学士号が望ましいです。 福利厚生には民間健康保険、在宅勤務手当、携帯・インターネット手当、リチャージフライデー、パートタイム出社を含むハイブリッド勤務、DEIの取り組み、AIスクリーニングの開示、障害を持つ応募者への配慮などが含まれます。

Zendesk is hiring for a software sales role in Japan focused on outbound prospecting across enterprise and commercial segments, collaborating with internal teams to build the Japan sales pipeline. Key responsibilities include proactively engaging prospects, understanding their challenges, strategically targeting accounts, and developing and managing a high-quality pipeline to deliver top-notch customer experience. Qualifications include B2B business development experience in enterprise/commercial sectors with familiarity in the Japanese market, IT industry experience, at least one year in a sales-related role, strong drive and communication skills, native Japanese with English reading/writing, and a bachelor’s degree preferred. The role offers benefits such as private health insurance, remote-work support, allowances for mobile and internet, an employee stock purchase plan, professional development funds, and a monthly Recharge Friday (one Friday off). Zendesk emphasizes a high-performance, diverse, and collaborative culture with hybrid work that combines onsite office time and remote work, and it notes AI screening and equal opportunity commitments along with accommodations available upon request.

The Account Executive (AE) at Zendesk is responsible for driving revenue growth within an assigned territory by shaping and leading the customer’s end-to-end decision-making process, focusing on influencing executive-level decisions and delivering predictable, repeatable results rather than merely building relationships. Key responsibilities include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, maintaining accurate Best Case/Commit forecasts, and proactively qualifying opportunities to focus on winnable deals. The role also covers deal strategy and decision enablement—identifying economic buyers, mapping the customer’s decision-making process, articulating ROI, creating executive-ready materials and quantified business cases, and leading pricing, contract, and early security/procurement considerations, plus collaborating with internal teams. Success metrics include quota attainment, forecast accuracy, win rate, average deal size, sales cycle duration, and overall pipeline health; required qualifications include B2B software/SaaS sales experience closing mid-to-large multi-stakeholder deals, executive-level selling, and strong pipeline management, with business English as a plus, and core competencies such as data-driven decision making, resilience, accountability, and the ability to challenge customers constructively. Zendesk emphasizes a hybrid work model, ICONIC cultural values, AI-assisted screening, and a commitment to diversity, equity, and inclusion with accommodations as needed.