The Ampin App
deep insights into the Atlassian community

Zendesk is hiring an SMB Account Executive to grow its SMB SaaS footprint by acquiring new customers, expanding existing accounts, and building cross-functional relationships. You will drive top-line revenue, manage and nurture customer relationships, cross-sell additional products, and use data, customer intents, and adoption history to prospect and retain clients while aligning Zendesk’s solutions with business goals. The role requires at least a BA/BS or equivalent, a minimum of two years in B2B SaaS sales or solution engineering, strong presentation, negotiation, and closing skills, and proficiency with Salesforce, Outreach, and Clari. This is a hybrid position with in-office presence part of the week and remote work part of the week, with the schedule determined by the hiring manager. Zendesk champions equal opportunity, diversity and inclusion, notes that AI screening may be used in screening, and provides information about accommodations for applicants with disabilities.

Zendesk is seeking a high-performing Senior Commercial Account Executive for its Japanese team to lead sales for its most visible customers and help build the Platform experience. The role involves hunting new opportunities while managing existing accounts, developing multi-year account and GTM strategies, nurturing CXO relationships, building a partner ecosystem, following the sales process, and coordinating with Solution Architecture to influence product direction. Requirements include 6+ years of enterprise software sales (SaaS and CX preferred), a track record of new business in Japan, experience selling to VP/C-level executives, managing complex sales cycles, strong communication skills, and willingness to travel in a dynamic environment. The position offers a hybrid work arrangement with some in-office time and the specific schedule determined by the manager; Zendesk also emphasizes fairness, diversity, inclusion, and may use AI in screening applications, with accommodations available for disabilities. Zendesk positions itself as the intelligent heart of customer experience and encourages applicants to apply through its careers page.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.

Zendeskは日本市場向けのソフトウェアセールス職を募集しており、変化の激しい業界でのテクノロジー営業に興味を持つ勤勉で目標志向の人材を求めています。 役割はウェブサイトからの問い合わせ・トライアル登録・デモリクエストなどのインバウンド対応を中心とし、営業・マーケティング部門と連携し、日本市場の営業パイプラインを特定・発掘する機会を見出すことが主眼です。 主な職務には、日本市場向けの見込み顧客創出、インバウンドリードの効率的な対応・選別、経営者・意思決定者との対話、顧客ニーズの把握とソリューション提案、面談・アポイント設定、月次目標の達成・報告が含まれます。 求められる経験は、営業環境での1年以上の実務、顧客要件の理解力・問題解決能力、マルチタスク・優先順位付け・時間管理、卓越した対人スキルと日本語ネイティブレベル、学士号が望ましいです。 福利厚生には民間健康保険、在宅勤務手当、携帯・インターネット手当、リチャージフライデー、パートタイム出社を含むハイブリッド勤務、DEIの取り組み、AIスクリーニングの開示、障害を持つ応募者への配慮などが含まれます。

Zendesk is hiring for a software sales role in Japan focused on outbound prospecting across enterprise and commercial segments, collaborating with internal teams to build the Japan sales pipeline. Key responsibilities include proactively engaging prospects, understanding their challenges, strategically targeting accounts, and developing and managing a high-quality pipeline to deliver top-notch customer experience. Qualifications include B2B business development experience in enterprise/commercial sectors with familiarity in the Japanese market, IT industry experience, at least one year in a sales-related role, strong drive and communication skills, native Japanese with English reading/writing, and a bachelor’s degree preferred. The role offers benefits such as private health insurance, remote-work support, allowances for mobile and internet, an employee stock purchase plan, professional development funds, and a monthly Recharge Friday (one Friday off). Zendesk emphasizes a high-performance, diverse, and collaborative culture with hybrid work that combines onsite office time and remote work, and it notes AI screening and equal opportunity commitments along with accommodations available upon request.

The Account Executive (AE) at Zendesk is responsible for driving revenue growth within an assigned territory by shaping and leading the customer’s end-to-end decision-making process, focusing on influencing executive-level decisions and delivering predictable, repeatable results rather than merely building relationships. Key responsibilities include achieving quarterly and annual revenue targets, building and maintaining a high-quality pipeline with identified decision-makers, maintaining accurate Best Case/Commit forecasts, and proactively qualifying opportunities to focus on winnable deals. The role also covers deal strategy and decision enablement—identifying economic buyers, mapping the customer’s decision-making process, articulating ROI, creating executive-ready materials and quantified business cases, and leading pricing, contract, and early security/procurement considerations, plus collaborating with internal teams. Success metrics include quota attainment, forecast accuracy, win rate, average deal size, sales cycle duration, and overall pipeline health; required qualifications include B2B software/SaaS sales experience closing mid-to-large multi-stakeholder deals, executive-level selling, and strong pipeline management, with business English as a plus, and core competencies such as data-driven decision making, resilience, accountability, and the ability to challenge customers constructively. Zendesk emphasizes a hybrid work model, ICONIC cultural values, AI-assisted screening, and a commitment to diversity, equity, and inclusion with accommodations as needed.