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Zendesk is hiring a Software Engineer (Backend or Fullstack) for Change Management in Pune, India, on a hybrid, full-time basis to design and build the change request and approval framework powering its IT Service Management platform. You’ll work on enterprise-grade service catalog features, event-driven architectures, automated approvals, and scalable APIs, collaborating with product managers, designers, and engineers to ensure reliability, security, and performance. Required qualifications include 4+ years of backend or full-stack experience with Ruby on Rails and MySQL/Aurora, building high-performance GraphQL/REST APIs, knowledge of microservices and distributed systems, CI/CD practices, and strong communication skills. Preferred qualifications include experience with enterprise service catalogs/ITSM, service-oriented architectures, observability tools, and performance optimization, with the tech stack spanning Ruby/Rails/MySQL on the backend, JavaScript/TypeScript/React/Redux/GraphQL on the frontend, DataDog and CI/CD for monitoring, and AWS (Kubernetes is a nice-to-have). Zendesk emphasizes a hybrid, inclusive culture, equal opportunity hiring with accommodations, and notes that applicants may be screened by AI and that candidates must be physically located in Karnataka or Maharashtra, per the posting, with the specific location to be confirmed.

- Zendesk is seeking a Senior Software Engineer in Pune to build the Real-time Reporting & Analytics pipeline, requiring proven experience in high-scale data-processing within cloud/SaaS environments. - The role entails designing, refactoring, and optimizing systems, owning major project components, and balancing performance, cost, security, and quality while delivering features and mentoring junior engineers. - Ideal candidates have 4+ years of experience with large-scale applications and hands-on real-time data processing technologies (e.g., Kafka, Kinesis, ElasticSearch, Flink, Spark), plus Java proficiency and experience with AWS, Docker, and Kubernetes. - Zendesk requires applicants to be physically located in Karnataka or Maharashtra and offers a hybrid work model with in-office time determined by the hiring manager; AI screening may be used, and the company emphasizes diversity and inclusion. - The organization commits to fairness and accommodations for disabilities, fostering an inclusive, collaborative, global culture and providing support for applicants with disabilities or disabled veterans.

Zendesk is seeking engineers to join a globally dispersed team that builds vital data store components to power Zendesk applications and enable hundreds of teams to provision secure, reliable datastores in AWS. The role involves collaborating with engineers to deliver simple yet powerful solutions, following rigorous development practices (design, pair programming, peer reviews, testing, and CI), and developing infrastructure automation using the Custom Resource Operator pattern in Kubernetes and Java. Requirements include proficiency in Java, Kubernetes, and AWS; at least 15+ years of hands-on coding experience; a focus on clean, maintainable code; experience with unit testing and TDD; and strong communication, collaboration, and a willingness to learn and pair with others. The position is restricted to candidates who are physically located and plan to work from Karnataka or Maharashtra, with a hybrid schedule that requires some in-office presence each week as determined by the hiring manager. Zendesk emphasizes a commitment to customer experience, diversity, equity, and inclusion, equal opportunity employment, potential AI screening in accordance with policy, and accommodations for applicants with disabilities.

The Technical Lead will own the architecture, development, and implementation of Zuora Billing and Revenue solutions integrated with Salesforce CPQ and other enterprise systems, and will lead cross-functional teams to deliver scalable subscription management and revenue recognition platforms. Responsibilities include designing, implementing, and supporting Zuora Billing, Revenue Recognition, and Salesforce CPQ, and architecting integrations between Zuora, Salesforce CPQ, ERP systems, payment processors, and other financial platforms. They will drive end-to-end automation of the subscription lifecycle (quote-to-cash, billing, collections, revenue recognition, renewals) and translate business requirements into scalable technical solutions using Zuora APIs, Salesforce capabilities, middleware, and custom code, while providing hands-on technical leadership and mentoring. The role requires collaboration with finance, sales operations, IT, and vendors to ensure data integrity, compliance, robust integration frameworks, testing and release management, and ongoing performance monitoring, security, and documentation. Qualifications include a bachelor’s degree, 5+ years’ experience with Zuora and Salesforce CPQ, strong API and integration platform skills, Apex/LWC, Agile experience, leadership ability, and preferably Salesforce and Zuora certifications; note the location requirement (Karnataka or Maharashtra) and a hybrid on-site/remote work arrangement, along with Zendesk’s commitment to diversity and inclusion.

- Zendesk is hiring a Staff Software Engineer (Full-stack) to lead the Change Management team in Pune, India, on a hybrid, full-time basis, with the requirement that candidates be located in Maharashtra or Karnataka. - The role entails owning the architecture, development, testing, and deployment of scalable, automated change-management workflows that integrate across the Zendesk ecosystem and shaping the technical roadmap. - You’ll collaborate with product managers, designers, and engineering leaders, drive end-to-end delivery with high quality and performance, contribute to code reviews, and participate in on-call rotations after training. - The position requires 12+ years of full-stack experience in enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend expertise, REST API design, LLM-based features, testing libraries, CI/CD, and multi-tenant SaaS architecture, plus autonomous leadership and excellent communication. - The tech stack includes Ruby, Rails, MySQL on the backend; React/TypeScript/GraphQL on the frontend; AWS and Kubernetes (nice-to-have); and Zendesk emphasizes making a real impact, career growth, hybrid flexibility, diversity and inclusion, and accommodations, with AI screening noted in the process.

Zendesk is hiring a Software Engineer to act as the primary technical escalation point for business-critical applications, embedded within the IT Operations team to follow ITIL-aligned incident, problem, change, and observability processes. The role emphasizes operational excellence with responsibilities including L3 incident response, deep technical troubleshooting, 24/7 on-call reliability, root cause analysis and defect elimination, change governance, and proactive health monitoring. It also covers standardization and knowledge management (runbooks and articles), observability readiness, automation opportunities, and complex application administration to centralize resolution. Qualifications include 3+ years in a high-stakes application support/SRE role, experience with enterprise SaaS platforms (e.g., Salesforce/CPQ, Zuora, NetSuite), incident leadership within ITIL, strong troubleshooting, observability, SQL, and AWS skills, with preferred growth in automation, CI/CD, technical documentation, and systems architecture. Location is restricted to Karnataka or Maharashtra, India, with a hybrid work model requiring some in-office presence, and Zendesk notes its commitment to diversity, inclusion, AI screening, and equal opportunity employment.

Zendesk seeks a Senior Technical Product Manager to own ITSM Change Management capabilities within the Employee Service initiative, delivering ITIL-compliant workflows in the Zendesk platform. In this role you’ll become a subject matter expert on Zendesk’s employee service offering, translating customer needs into the roadmap and leading a cross-functional scrum team with high visibility. Key responsibilities include defining the product roadmap, synthesizing customer insights and market trends, collaborating with engineers, designers, and product marketers, analyzing product data and competition, and setting measurable success metrics while prioritizing simplicity and usability. Basic qualifications include 5+ years in product management in a fast-paced agile environment, experience with ITSM/ITIL, a track record of shipping scalable, customer-focused products, and excellent communication skills; preferred qualifications include a bachelor’s degree, experience in data-driven B2B SaaS, familiarity with metrics tools, and delivering ML/AI features. The role is limited to candidates located in Karnataka or Maharashtra, India, with a hybrid work model that requires some in-office presence; Zendesk emphasizes diversity and inclusion, may use AI screening, and offers accommodations for applicants with disabilities.

The role is a hybrid Frontend QA Engineer position that requires relocation to Pune, with a mix of remote work and three days in the office per week. Applicants must have 6+ years of software experience, including 3+ years in QA/testing, strong Cypress UI testing skills, and proficiency in JavaScript and TypeScript, plus the ability to manage testing infrastructure and GitHub CI/CD pipelines; some React unit testing knowledge is a plus. Key responsibilities include designing and executing comprehensive UI test plans with Cypress and Capybara, collaborating with frontend developers to thoroughly test new features, maintaining scalable automated testing frameworks, analyzing results and defects, managing the testing environment, implementing CI/CD pipelines, mentoring engineers, and participating in product design reviews. Preferred qualifications include experience with other UI testing frameworks like Selenium or Playwright, familiarity with Jest/Jasmine/Mocha, Git, knowledge of modern frontend frameworks (React/Angular/Vue), and exposure to cloud-based testing environments. Zendesk emphasizes location requirements (candidates must be in Karnataka or Maharashtra), a hybrid work culture, equal opportunity and inclusion, AI screening as part of the process, and accommodations for applicants who need them.

Zendesk is seeking a Senior Software Engineer (P9) - Backend for its Core Services Packaging and Consumption team, focusing on Ruby and Rails to make purchasing and usage reporting more consistent and intuitive. You will collaborate with product management and engineers from concept through production, ensure delivery and code quality, follow best practices, champion test coverage, participate in code reviews, and work across the SDLC to standardize and integrate services and tools. Requirements include 4+ years of Ruby experience, familiarity with MySQL and/or DynamoDB, CI/CD tools (GitHub Actions, Travis, Jenkins), API design and distributed systems, experience with logging tools like Datadog, a customer-first approach to incident management and data analysis, a willingness to learn, strong teamwork in a fast-paced Agile environment, and excellent communication skills. Bonus skills include JavaScript/React, JavaScript build tooling (Webpack, Node.js), SaaS product experience, and AWS (Aurora RDS). The role is located in Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk emphasizes diversity and inclusion and notes that AI may be used in screening, with accommodations available for applicants with disabilities.

Zendesk is hiring a Problem Manager – ITSM in India (Pune) on a hybrid basis to build a proactive, data-driven IT operations culture by solving root causes and preventing incidents. The role covers end-to-end problem management across internal IT services, including RCA for recurring incidents, post-incident reviews, and collaboration with Observability, Monitoring, and Change Management to implement permanent fixes and measurable improvements. Responsibilities include owning the problem management process across multiple platforms, developing KPIs/dashboards for metrics like MTBI and recurrence rate, and advising service owners on preventive operational improvements. Requirements include 5+ years in ITSM/Service Operations, strong ITIL knowledge, RCA methodologies, familiarity with ITSM tools/CMDB, exposure to observability/incident management, basic SQL, and solid stakeholder collaboration, with SaaS/cloud experience (AWS/GCP) and APIs considered a plus; nice-to-have items include ITIL 4 certification, automation/scripting, and Agile/DevOps/SRE experience. The working model is hybrid with IST core hours and an on-call rotation; note that Zendesk states they can only hire candidates located in Karnataka or Maharashtra, and the company emphasizes diversity, inclusion, AI screening, and accommodations if needed.

The Observability & Monitoring Engineer at Zendesk (India) will design and operate the telemetry backbone for internal platforms and business-critical apps, covering metrics, logs, traces, synthetics, RUM, and event correlation to improve reliability and reduce toil. You will design the observability stack with standards (OpenTelemetry), instrument golden signals and SLOs, build dashboards and dependency maps, and implement alerting as code to minimize noise and enable rapid triage. You will partner with Incident/Problem/Change, integrate observability with CI/CD, CMDB/service catalog, and collaboration channels, champion a reliability culture, and lead telemetry hygiene, cost optimization, and performance tuning. Requirements include 4–8 years in Observability/SRE roles, hands-on experience with telemetry tools, tracing/metrics, Python, AWS, ITSM fluency, and SQL/log query capabilities, plus strong communication and calm under outages; nice-to-haves include service maps/dependency modeling, CMDB integration, and relevant certifications. The role is hybrid in India with on-site presence required at a local office (Karnataka or Maharashtra) part of the week and a follow-the-sun on-call rotation; Zendesk emphasizes equal opportunity, diversity and inclusion, AI screening, and offers accommodations.

Zendesk is hiring for a senior frontend/backend role to design, build, and maintain features for the Admin Center and AI-powered Copilot, using JavaScript/TypeScript/React on the frontend and Java or similar on the backend, with AI/LLM-based features integrated and collaboration across Product, Design, and AI Engineering. The role involves owning components end-to-end, ensuring reliability and performance, and delivering scalable, user-centric solutions. Must-have skills include 6–8 years of full-stack or frontend-focused experience, strong JS/TS/React, backend experience in Java, hands-on AI/ML/LLM feature work in production, and excellent problem-solving and autonomous collaboration. Nice-to-have items include cloud platform experience (Azure/AWS/GCP), familiarity with prompt engineering or vector databases and AI agent orchestration, and awareness of accessibility, performance, and security in enterprise apps, plus experience with internal/extensibility platforms. Location is restricted to Karnataka or Maharashtra, India, with a hybrid in-office/remote schedule and specifics decided by the hiring manager, and Zendesk highlights diversity and inclusion along with potential AI screening and accommodations for applicants.

Zendesk is hiring an Associate Localisation Program Manager to join the Localisation Strategy and Operations team, responsible for end-to-end localisation operations, coordinating translation projects, managing vendor relationships, budgets, and contributing to AI-driven automation to support products in over 160 countries. The role involves managing the full lifecycle of translation and localisation projects, building stakeholder relationships, maintaining vendor partnerships, tracking and optimizing budgets, supporting AI tools, collaborating cross-functionally to drive alignment and monitor KPIs, and documenting processes for scaling across languages. Requirements include a bachelor’s degree or equivalent in localisation, linguistics, business, or related field, 2-4 years of localisation project management or vendor management experience in tech, ability to work independently in a fast-paced global environment, strong organizational and communication skills, and familiarity with translation management systems such as Phrase TMS and Unicode/CLDR. The position requires candidates to be physically located in Karnataka or Maharashtra, India, with a hybrid work arrangement that includes in-office presence part of the week, the specifics of which are determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity, and inclusion, notes that AI may be used to screen applications, and offers reasonable accommodations for applicants with disabilities.

Zendesk is hiring a Senior Engineer to build and scale a Kubernetes-based platform and automate its deployment and lifecycle using technologies like Kubernetes, AWS (EC2/EKS/CloudFormation), containerd, Consul and Vault, with Spinnaker for pipeline automation. The role involves maintaining deployment pipelines, adding advanced self-healing and configuration management, contributing to open source, maintaining engineering docs and blogs, and supporting developers on the platform while coordinating with security to meet SOC-II compliance. Must-have skills include moderate experience with Kubernetes, proficiency in Go or Ruby, experience in Platform Engineering or DevOps, and familiarity with AWS services such as EC2, EKS, CloudFormation and IAM, along with strong ownership and commitment to code quality and tests. Nice-to-have items include Linux experience, on-call production support, and experience building or running self-managed Kubernetes clusters. The role requires being located in Maharashtra (with a note listing Karnataka as an alternative in some postings) and follows a hybrid in-office model; Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and offers accommodations for disabilities.

Zendesk builds AI-powered, customizable software that helps businesses connect with customers, and they believe great customer experiences start with great employee experiences. The role is Senior Technical Product Manager for the Custom Data Platform, with the team in Pune and a requirement to be located in Karnataka or Maharashtra, focusing on Custom Objects and Custom Fields to let customers model and manage data for AI and automation. You’ll shape the strategy and roadmap, collaborate across engineering, design, product marketing, and customer success, listen to customers to simplify data challenges, drive adoption, use data to guide decisions, and contribute to the API platform and catalog. Requirements include 5+ years of SaaS/enterprise product management experience, strong technical understanding of APIs, databases, data modeling, or platform extensibility, curiosity about customer workflows, familiarity with event streams and large-scale systems, and clear communication. Bonus points for experience with customer service or CRM platforms, low-code/no-code environments, or prior work with Custom Objects or Custom Fields; location is restricted to Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk emphasizes AI screening, diversity, and accommodations.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data moves from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining scalable data pipelines, developing internal tooling for schema validation and automated checks, and owning the reliability of ingestion systems deployed on AWS, with close collaboration across data producers, analytics engineers, platform teams, and business stakeholders. Core skills include solid Java programming, experience with distributed systems like Kafka and Snowflake, SQL for diagnostics and data quality workflows, and proficiency with Docker/Kubernetes and overall observability practices. The ideal candidate has a systems mindset, a passion for high-throughput real-time platforms, the ability to influence technical direction, and strong communication and mentoring skills; nice-to-haves include GenAI tools, cloud-native data platforms, and familiarity with dbt or ELT frameworks. Note on location and hybrid work: Zendesk states the role is open to candidates located in Maharashtra or Karnataka with a hybrid, partially in-office schedule, and the company emphasizes equal opportunity and accommodations.

Zendesk, a leader in AI-driven customer service and employee service software, is seeking an experienced product manager to enhance its product experiences. The role involves defining and executing strategies for AI-augmented products that serve billions of end-users, millions of agents, and thousands of admins. The product manager will work closely with various teams to identify customer pain points and develop scalable solutions, while also managing product delivery and customer satisfaction metrics. Candidates should have at least 5 years of product management experience in the B2B SaaS space, strong technical skills, and exceptional leadership abilities. This position offers a hybrid work environment and requires applicants to be located in Karnataka or Maharashtra.

Zendesk is seeking a detail-oriented Administrative Assistant to support their teams in Pune, emphasizing a culture of collaboration, excellence, and innovation. The role involves managing calendars, travel arrangements, expense reporting, and other administrative tasks while promoting strong communication and service excellence. Key responsibilities include scheduling across multiple time zones, coordinating travel logistics, reconciling expenses, and assisting with meetings and projects. Candidates should have proven administrative experience, exceptional organizational skills, and proficiency with office productivity tools. Zendesk values continuous growth and offers a hybrid work environment, aiming to create an inclusive and supportive workplace.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, particularly focusing on streaming data from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining data quality systems, ensuring pipeline reliability, and collaborating across teams to optimize data flow within the ecosystem. Candidates should have solid programming skills, experience with distributed data systems, and knowledge of data quality tooling, alongside a systems mindset and strong communication abilities. The position requires physical presence in Karnataka or Maharashtra, with a hybrid working model allowing some remote work. Zendesk values collaboration and inclusivity and promotes a diverse workplace while ensuring accessibility for applicants with disabilities.