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The CSM team is part of Customer Experience (alongside Renewals and Support) and works with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, partner with regional Sales and cross-functional teams, and own the team's revenue and health forecasting while driving adoption, retention, and expansion. Responsibilities include maintaining data hygiene and health indicators, building executive relationships within the portfolio, and innovating through AI to improve processes and assets in a scaling business. Requirements include 5+ years of management experience leading High Touch CS or other core account management in a high-growth B2B SaaS company, 2 years in Consulting, fluent in German, and strong hiring, training, and coaching capabilities, plus a solid CS foundation and cross-functional collaboration skills. Miro offers equity, wellbeing benefits, a WFH equipment allowance, an annual Learning & Development stipend, and a diverse, inclusive culture, with location-specific benefits available as described in their global benefits resources.

The CSM team is part of Miro's Customer Experience organization and focuses on Enterprise-licensed customers to help them collaborate and innovate, resulting in high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and collaborate with regional Sales and cross-functional partners to improve adoption, retention, and customer expansion. You will coach the DACH team, partner with sales and other teams to increase customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion, maintain data hygiene and essential indicators, own revenue and health forecasting, and build executive relationships while driving AI-enabled process improvements. Requirements include 5+ years of management experience in High Touch CSM or core account management at a high-growth B2B SaaS, 2 years in Consulting, fluent German, experience hiring/training/enabling CSMs, strong CS norms and KPIs, exec-level communication, cross-functional collaboration, problem-solving in fast-paced environments, understanding of AI transformation and SaaS, and data-driven prioritization. The role offers benefits such as equity, wellbeing benefit, WFH equipment allowance, and an annual L&D stipend, with location-specific variations; Miro emphasizes belonging, diversity, and a mission to empower teams to create the next big thing.

The CSM team is part of Customer Experience and works with Enterprise-licensed customers to foster collaboration and innovation with Miro, aiming for high retention and expansion. The Head of CSM for DACH will lead and coach the DACH CSM team, collaborate with regional Sales and cross-functional partners, and report to the Head of Customer Success EMEA to improve product adoption, retention, and customer expansion. Responsibilities include coaching the CSMs, improving customer lifetime value through adoption and health metrics, maintaining data hygiene, owning the team's revenue and health forecasting, building executive relationships, and driving AI-enabled process improvements. Requirements are 5+ years in managing High Touch CSM or core account teams in a high-growth B2B SaaS company, 2 years in Consulting, fluent German, experience hiring/training CSMs, strong CS knowledge and KPI fluency, exec-level communication, problem-solving in a fast-paced environment, and familiarity with AI transformation and SaaS, with an analytical, data-driven approach. What’s in it for you include equity, wellbeing benefits, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, inclusive culture aligned with Miro’s mission to empower teams to create the next big thing.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on Enterprise-licensed customers to help them collaborate, innovate, and achieve high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and work with regional Sales and cross-functional partners to improve processes and drive adoption, retention, and expansion. Responsibilities include coaching the team, partnering to increase customer lifetime value through product adoption and health scores, managing data hygiene and crucial indicators, owning revenue and health forecasting, building executive relationships, and driving AI-enabled process improvements. Requirements include 5+ years of managerial experience in High Touch CSM or core account teams at a high-growth B2B SaaS company, 2 years in Consulting, fluent German, experience hiring/training CSMs, strong CS fundamentals and KPIs, executive-level communication, cross-functional collaboration, problem-solving, and knowledge of AI transformation and enterprise SaaS. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing diversity and belonging and providing location-specific benefits; Recruitment Privacy Policy applies.

- The CSM team is part of Miro’s Customer Experience and focuses on enterprise customers to help them collaborate with Miro, driving high retention and expansion. - The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and partner with regional Sales and cross-functional teams to improve adoption, retention, and customer expansion. - Responsibilities include coaching the DACH CSMs, increasing customer lifetime value through product adoption, health scores, satisfaction, and retention; maintaining data hygiene; owning revenue and health forecasting; building executive relationships; and driving AI-enabled process improvements. - Requirements include 5+ years of management experience in High Touch CSM or similar at a high-growth B2B SaaS company, 2 years in Consulting, fluent German, experience hiring/training CSMs, strong CS knowledge and executive communication, and a data-driven approach to prioritization and AI transformation. - Benefits include equity, wellbeing perks, a WFH equipment allowance, and an L&D stipend, within a diverse and inclusive culture that emphasizes belonging, with location-specific benefits and a recruitment privacy policy.

The CSM team is part of Customer Experience (alongside Renewals and Support) and focuses on enterprise‑licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. Miro is hiring a Head of CSM for DACH to lead and coach a team of senior CSMs, report to the Head of Customer Success EMEA, and work with regional Sales and cross‑functional partners to improve adoption, retention and customer expansion. Responsibilities include coaching the DACH CSMs, partnering with Sales to improve customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, maintaining data hygiene, owning revenue and health forecasting, building executive relationships, and driving AI‑driven process improvements. Requirements include 5+ years of management experience in High Touch CS or core account management at a high-growth B2B SaaS company, 2 years in Consulting, fluent German, experience hiring/training CSMs and coaching on consultative advising and selling, strong CS norms/KPIs, exec-level communication, cross‑functional collaboration, problem solving in fast-paced environments, and knowledge of AI transformation and Enterprise SaaS, with a hands-on contributor mindset. What’s in it for you: global benefits (equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend), a diverse team, location-specific benefits, plus Miro’s mission to foster belonging and inclusion, and a Recruitment Privacy Policy is in place.

The CSM team, within Customer Experience alongside Renewals and Support, works with Enterprise-licensed customers to foster collaboration and innovation with Miro, driving high retention and expansion. Miro is hiring a Head of CSM for DACH to lead a team of experienced CSMs, report to the Head of Customer Success EMEA, and collaborate with regional Sales and cross-functional partners to improve processes and drive adoption, retention, and expansion. Responsibilities include coaching the DACH CSMs, maintaining account data hygiene and health indicators, owning revenue and health forecasting, building executive relationships for selected accounts, and driving AI-enabled process improvements for a scalable CS organization. Requirements include 5+ years of management in High Touch CS or core account teams at a high-growth B2B SaaS company, 2 years in Consulting, fluent German, coaching and enabling CSMs in consultative selling, strong CS KPIs and exec-level communication, cross-functional collaboration, and a hands-on, data-driven approach to AI and enterprise SaaS. The role offers benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend, and Miro emphasizes belonging, diversity, and an inclusive, collaborative culture across a global team.

The Customer Success Management (CSM) team is part of Customer Experience and works with Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, partner with regional Sales and cross-functional teams, and report to the Head of Customer Success EMEA to improve adoption, retention, and customer expansion. Responsibilities include coaching the DACH CSM team, driving customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, maintaining data hygiene, owning the team’s revenue and health forecasting, building executive relationships, and driving AI-enabled process improvements to scale customer success. Requirements include 5+ years of management experience leading High Touch CSM or similar in a high-growth B2B SaaS, 2 years in Consulting, fluent German, and strong capabilities in hiring/training, coaching, cross-functional collaboration, exec-level communication, problem-solving in fast-paced environments, understanding of AI transformation, and data-driven prioritization. Benefits include a global package with equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, along with Miro’s emphasis on diversity and inclusion and information about life at Miro and recruitment privacy policy.

The Customer Success Management team is part of Customer Experience and focuses on Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and collaborate with regional Sales and cross-functional partners to improve adoption, retention, and customer expansion. You’ll manage data hygiene and health indicators, own your team’s revenue and health forecasting, build executive relationships for accounts in your portfolio, and drive AI-enabled process improvements to scale customer success. The role requires 5+ years of management experience in High Touch CS or other core account management in a high-growth B2B SaaS, 2 years in consulting, fluent German, and strong capabilities in hiring, training, coaching, cross-functional collaboration, and data-driven decision making. Miro is a visual workspace for distributed teams with over 100 million users and 250,000 companies, co-headquartered in San Francisco and Amsterdam, and offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, along with a strong commitment to diversity and belonging.

The Customer Success Management team is part of Miro's Customer Experience organization, alongside Renewals and Support, and focuses on Enterprise customers to drive collaboration, adoption, retention, and expansion. The Head of CSM for DACH will lead and coach a team of experienced CSMs, report to the Head of Customer Success EMEA, and partner with regional Sales and other cross-functional teams to improve processes and drive adoption and growth. Key duties include coaching the DACH CSMs, managing CLV by increasing product adoption, health scores, satisfaction, retention and expansion, maintaining data hygiene, owning revenue and health forecasting, and building executive relationships. Requirements include 5+ years of management experience in High-Touch CSM or similar at a high-growth B2B SaaS company, 2 years in consulting, fluent German, experience hiring/training/enabling CSMs, strong communication and cross-functional collaboration skills, familiarity with AI transformation, and a data-driven, hands-on leadership style. Miro offers a global benefits package (including equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend), a diverse and inclusive culture, and describes itself as a visual workspace used by over 100 million users and 250,000 companies.