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Zendesk is seeking a Senior Software Developer to join the Ticketing Product team, a full-stack group focused on the core support ticket functionality, ensuring admins, agents, and end-users can communicate easily, securely, and that the system is reliable, scalable, and fast. Responsibilities include simplifying a complex ticketing system to be highly customizable, delivering enterprise-grade software for global products, promoting code ownership and robust test coverage, and participating in all phases of the software lifecycle while collaborating on backend modernization. Mandatory requirements are 4+ years of software development experience, expert-level backend skills in Ruby on Rails, strong understanding of GraphQL/REST/API design and systems architecture, experience designing and operating enterprise-scale systems, and practical web development experience in a large codebase. Preferred requirements include experience with additional server-side languages (e.g., Ruby, Java, Python), proficiency with relational databases like MySQL or Aurora, knowledge of MySQL, Elasticsearch, Redis, experience with distributed architectures (Kafka, SNS/SQS), and excellent written and verbal communication; the tech stack includes Backend: Ruby on Rails, GraphQL, MySQL/Aurora, Redis/Memcached, Kafka, Kubernetes, DynamoDB; Tools: Git/GitHub, Spinnaker; Analytics/Monitoring: Datadog, BigQuery, Sentry, AWS; Frontend: Apollo, REST APIs, GraphQL API gateway (Java). The posting notes a hybrid work model with part-time in-office attendance, mentions AI screening of applications, and emphasizes Zendesk’s commitment to fairness, equal opportunity, diversity and inclusion, including accommodations for applicants with disabilities; contact information for accommodations is provided.