The Ampin App
deep insights into the Atlassian community

Zendesk is on a mission to power exceptional service and human connections and is seeking a Senior SMB Account Executive with a proven B2B SaaS sales record to grow its SMB base. The role focuses on hunting new opportunities, closing deals, building cross-functional relationships, and driving revenue growth by expanding accounts and aligning Zendesk solutions to customers' goals. Key responsibilities include acquiring new customers, nurturing relationships for retention, cross-selling, using data and product adoption to prospect and retain, articulating Zendesk’s value, managing competitive sales cycles, maintaining a Salesforce pipeline, and delivering forecasts to exceed targets. Requirements include a BA/BS or equivalent, at least 4 years in B2B SaaS sales or solution engineering with a proven track record of exceeding targets, strong prospecting and closing skills, entrepreneurial mindset, and familiarity with Salesforce and Clari, with a hybrid in-office/remote schedule. Zendesk emphasizes inclusivity, equal opportunity, accommodations for disabilities, and a flexible global hybrid work environment, noting possible AI screening and affirming its AA/EEO/Veterans/Disabled employer status.

Zendesk is seeking an AI-savvy Corporate Account Executive to grow its SMB customer base (50–249 employees) and accelerate SaaS revenue using AI-driven insights aligned with customer goals. You will hunt new opportunities, lead complex sales cycles, craft data-backed ROI cases, collaborate with Solutions Engineers and cross-functional teams, and pursue cross-sell and upsell opportunities while maintaining a robust Salesforce pipeline. Candidates should have at least 2 years of B2B SaaS sales or solution engineering experience, a proven ability to discuss AI product architecture and integrations, strong prospecting and closing records, excellent communication and forecasting skills, a BA/BS or equivalent, and willingness to travel, with experience using Salesforce, Outreach, or Clari. The role is based in Mexico City or Estado de Mexico and follows a hybrid model requiring on-site presence part of the week, with the specific in-office schedule determined by the hiring manager. Zendesk also emphasizes diversity and inclusion, equal opportunity employment, and accommodations for disabilities, notes that AI or automated decision systems may be used to screen applications, and warns about recruitment scams with a contact for accommodations.

Zendesk is seeking a Senior Product Sales Specialist for Employee Service to grow its B2B/B2C SaaS customer base and deepen partnerships across the enterprise. You’ll own deals and the technical depth, leading discovery with IT, HR, Facilities and others, mapping environments and delivering tailored demos and proofs-of-concept. The role involves strategizing from discovery to close, handling technical objections, educating the regional sales team on service management, and acting as a bridge between customers and product development. Must-haves include proven B2B SaaS sales experience, technical credibility, strategic communication, complex-deal navigation, collaboration, and travel readiness; nice-to-haves cover ITIL knowledge, platform experience (e.g., ServiceNow, Jira Service Management), AI/automation familiarity, cross-functional service knowledge, and a BA/BS degree. The position is hybrid with some in-office requirements, and Zendesk emphasizes diversity and inclusion while noting that AI may be used in screening, along with accommodations for applicants.

Zendesk is rapidly growing its AI product line into a $200m ARR business used by over 20,000 customers, automating up to 80% of service interactions. The role is a Business Development Representative in APAC (ANZ) focused on high-growth SMB, Commercial and Enterprise accounts, with the aim of uncovering pain and shaping multi-million-dollar AI-enabled CX deals. You’ll engage exec-level prospects, drive high-value pipeline through outbound outreach, partner with Account Executives, Product and Marketing, qualify opportunities, manage your pipeline, and join a Melbourne-based onsite team three days a week. Requirements include 2+ years in sales or BDR roles, a competitive and resilient mindset, curiosity about AI and SaaS, clear communication, a desire for a long-term software sales career, and a bachelor’s degree is preferred. Zendesk offers a hyper-growth environment with a hybrid work model, a culture that rewards curiosity and impact, commitments to diversity and inclusion, and notes that AI may be used to screen applications, with accommodations available for applicants who need them.