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Zendesk is hiring for a Melbourne-based, pure hunting sales role in ANZ that requires on-site presence 3 days a week to identify and qualify opportunities across SMB/Commercial/Enterprise and help build the sales pipeline. You will engage with prospects, understand their business challenges, and collaborate with sales, product, and marketing to develop a target list and generate a high-value pipeline. Candidates should have at least 2 years in a sales-related role, experience managing ANZ prospects, a competitive, self-starter mindset, excellent communication, and preferably a bachelor’s degree. The role features a hybrid work model with part of the week remote and an in-office routine determined by the hiring manager, requiring in-person attendance in Melbourne. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Program Manager for Product Development on the Zendesk Platform to drive cross-product initiatives and ensure timely releases across global teams (EMEA, APAC, AMER). The role partners with Product Management and Engineering, and collaborates with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales to deliver engineering programs on time, build roadmaps, align dependencies, and broker commitments. You will identify and mitigate risks, own regular program status reporting, facilitate meetings and ceremonies, and foster strong cross-functional relationships while continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with moderate supervision, the ability to independently drive activities, proficiency with TPM tools and agile methodologies (e.g., Jira, Confluence, Trello, Kanban, Productboard, Smartsheet), and strong problem-solving, communication, and facilitation skills, plus adaptability to change. Preferred qualifications include prior software company experience in Engineering programs, hands-on OKRs or similar frameworks, and the ability to build buy-in and partner with leaders to align goals, with the role also noting a hybrid work model and Zendesk’s commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities.

As a Principal Product Manager for Zendesk Data Platform (ZDP), you’ll set the vision and multi-year roadmap for Zendesk’s foundational data systems, enabling hundreds of engineers, analysts and product managers to build, analyze, and innovate at scale while driving platform usability, adoption, and compliance in collaboration with engineering leads, data governance, ED&A, and other core teams. You’ll balance strategic thinking with day-to-day execution, identifying needs across the business—from infrastructure health to data operational excellence—and shaping performant, secure platform experiences with broad executive visibility. Responsibilities include shaping and communicating the ZDP strategy and roadmap; acting as a cross-functional leader with Engineering, ED&A, and Product Analytics; mentoring other product managers; delivering platform improvements across the data value chain from ingestion to utilization; translating business and technical requirements into actionable plans; and tracking progress to senior leadership. Basic qualifications include a Bachelor’s degree in Computer Science, Engineering, or related field; 8+ years in product management including senior/lead roles on data-focused teams; and a track record of launching data services or platform products at scale; preferred qualifications include expertise in Snowflake and AWS data ecosystems, experience at a SaaS company or in customer experience platforms, and experience working with distributed, cross-geography teams. The role is hybrid, with in-office requirements, and Zendesk emphasizes its mission, commitment to diversity and inclusion, and the use of AI or automated decision systems for screening, with accommodations available for applicants with disabilities.

Zendesk is seeking a strategic and experienced Demand/Campaigns Marketing Manager to create integrated campaigns that drive new business and upsell opportunities. The ideal candidate should have a deep understanding of the Asia Pacific and Japan markets and excel in cross-functional leadership while being able to balance big-picture planning with detailed execution. Responsibilities include building omni-channel campaigns, developing relationships within the broader marketing organization, and managing campaign execution across various channels. Qualifications for the role include 6-8 years of relevant marketing experience, strong analytical abilities, and proficiency in tools like Marketo and Salesforce. The position offers a remote work environment with occasional in-person collaboration opportunities, promoting an inclusive culture and diversity within the workplace.

Zendesk is seeking a technical support expert with strong troubleshooting abilities to provide assistance through various communication channels such as messaging, email, and social media. The ideal candidate will have at least five years of experience in technical support, particularly with SaaS products, and possess excellent communication skills for effectively conveying technical concepts. Key responsibilities include resolving customer issues, collaborating with teams to find solutions, and empowering users through knowledge-sharing. Preferred qualifications include experience with RESTful APIs, SaaS troubleshooting, and familiarity with programming languages like HTML and JavaScript. Zendesk promotes a hybrid work environment and values diversity and inclusion in its hiring practices.

Zendesk is looking for a Director of Product Design to oversee the design of its Foundational & Core Platform product areas, which are vital to enhancing customer experiences. The position, based in Melbourne, VIC, involves defining the design vision, driving innovation, and collaborating with senior leaders to integrate design thinking into product strategy. The role requires effective team leadership, mentoring, and fostering an inclusive culture while championing customer-centric design practices. The ideal candidate will have a strong background in enterprise product design, influence at scale, and a commitment to inclusive design principles. Zendesk values diversity and promotes a hybrid working model, offering flexibility while ensuring collaboration across teams globally.

Zendesk is looking for a Regional Marketing Strategy Senior Analyst to strengthen its marketing efforts by leveraging data to develop go-to-market strategies and evaluate campaign performance. The role involves collaborating with senior Marketing executives to achieve pipeline and revenue targets, enhancing operational efficiency, and leading planning processes in partnership with various departments. Key responsibilities include creating Tableau dashboards, analyzing marketing campaigns, driving investment decisions, and fostering strong relationships with cross-functional teams. The ideal candidate should possess strong analytical, communication, and data visualization skills and have at least six years of marketing and analytics experience. Zendesk promotes a hybrid work model and values diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Corporate Account Executive to drive growth in their B2B sales efforts within the SaaS industry. The role involves acquiring new customers, managing existing relationships, and enhancing revenue through innovative solutions that align with customer objectives. Key responsibilities include developing strategies for account expansion, utilizing data for customer insights, and leading competitive sales cycles to exceed revenue goals. Candidates should have a BA/BS degree, a minimum of three years in B2B sales, strong communication skills, and familiarity with sales tools like Salesforce. Zendesk promotes a hybrid work environment, focusing on collaboration while providing flexibility for remote work, and is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking a Sales Operations Lead for the APAC region to join its Go-to-Market Operations team, focusing on empowering the ANZ Sales team through operational excellence and data-driven insights. The role involves collaborating closely with Regional Vice Presidents of Sales to assist in forecasting, performance analysis, and sales strategy execution. Ideal candidates should possess over three years of experience in sales operations within a high-growth SaaS environment, demonstrating strong analytical skills and familiarity with Salesforce and other sales tools. Additionally, the position emphasizes a hands-on approach, requiring candidates to be proactive in improving workflows and maintaining data quality. The role offers a hybrid work environment, fostering both remote and in-office collaboration.