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Zendesk is hiring a Manager — AI Services Consulting to lead a 6–10 person team delivering AI-enabled customer service solutions, blending deep product expertise with people leadership to deliver quick time-to-value for customers. The mission is to scale the AI delivery organization, set strategy and standards, ensure staffing and scoping, and align with Sales, Customer Success, and Product on roadmaps and success metrics to drive adoption, retention, and expansion at scale. Key responsibilities include building and scaling the AI delivery operating model, owning capacity and staffing, delivering outcome-based projects on time and within scope, driving cross-functional go-to-market alignment, and developing team capability and product authority at scale. Required qualifications include 7+ years in enterprise SaaS professional services or related roles with 2+ years managing customer-facing teams of 6–10, AI-related experience, GTM or CS/solutions roles, adoption analytics experience, a bachelor’s degree (advanced degrees or AI certifications preferred), and strong cross-functional communication. The role is hybrid with part in-office required (first 90 days 3–4 days/week; afterward about 2 days/week); Zendesk emphasizes fairness, inclusion, and accommodations, and notes that AI may be used in screening.

Zendesk is hiring an AI Services Consultant to join its AI Delivery team to help customers implement, optimize, and realize value from the AI-powered Resolution Platform. The mission is to act as a technical expert and trusted advisor, guiding customers through complex configurations with agility to drive transformative business outcomes. Responsibilities include providing technical guidance on Zendesk AI products, facilitating change management and training, ensuring on-time project delivery, maintaining customer satisfaction, and collaborating cross-functionally to align the customer’s AI roadmap. Requirements include 3+ years in consulting/professional services, experience in enterprise SaaS GTM or related roles, use of adoption analytics and success planning, strong communication and project management skills, deep AI proficiency, and a bachelor’s degree with preferred AI strategy or project management certifications. The role is hybrid with some in-office time required, and Zendesk emphasizes diversity, equal opportunity, and accommodations for applicants with disabilities.

Zendesk is hiring an AI Services Consultant within its Professional Services team to lead the AI Delivery program, helping customers implement and optimize the AI-powered Resolution Platform to accelerate value. The role acts as a technical expert and trusted advisor, guiding customers through complex configurations, integrations, and optimization to drive measurable business outcomes while removing blockers. Key responsibilities include providing technical guidance, managing change and adoption, delivering AI projects on time, maintaining customer satisfaction, and collaborating cross-functionally to align the customer’s AI roadmap with business goals. Required qualifications include 3+ years in consulting or professional services, experience in enterprise tech or SaaS GTM roles, experience using adoption analytics and success planning, a relevant degree (or AI strategy/project management certifications), and strong consulting, project management, communication, and AI technical skills, with adaptability and problem-solving ability. The role offers a hybrid work model with some on-site time, and Zendesk emphasizes diversity and inclusion, fair screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to lead delivery of AI initiatives for the AI-powered Resolution Platform, serving as the technical expert and trusted advisor to help customers configure and optimize for rapid value. The role’s mission is to remove blockers, guide customers through complex configurations, and drive transformative business outcomes by accelerating time-to-value and achieving adoption and operational excellence of Zendesk AI solutions. Key responsibilities include providing expert guidance on implementation, facilitating change management and training, delivering projects on time and with high quality, maintaining customer satisfaction, and collaborating with teams across Customer Success and Sales to align on the customer AI roadmap. Required qualifications include 3+ years in consulting or professional services, experience in enterprise technology or SaaS GTM roles, demonstrated use of adoption analytics and success planning, a bachelor’s degree in a related field with AI strategy or project management certifications preferred, and strong program management and cross-functional influence skills. The role is hybrid (part in-office, part remote); Zendesk is an equal-opportunity employer committed to diversity, inclusion, and accommodations, and notes that AI or automated decision systems may be used in screening applications.

Zendesk is hiring a driven Customer Success Manager to manage a portfolio of enterprise customers in a region, focusing on retention, adoption, expansion, and delivering measurable ROI using Zendesk. You’ll build strong executive relationships, co-create a joint account and success plan with objectives and KPIs, and guide customers’ technical adoption journey with cross-functional support to deliver business value. You’ll apply Zendesk platform knowledge, remove blockers, lead internal and external resources, engage customers through a defined touchpoint framework, analyze usage data to mitigate risk, and partner with Sales, Renewals, PS, Product, Engineering, and TPMs to accelerate time-to-value and protect revenue. The ideal candidate has 12+ years in enterprise customer success/strategic accounts/consulting in SaaS, a track record of $10M+ ARR retention and growth, strong leadership and communication, and high analytical capability (Looker/Tableau), with readiness to travel up to 25% and work from the London office 2 days per week. The role is hybrid, Zendesk promotes diversity and inclusion, AI screening may be used, and a Bachelor's degree or equivalent is required; Zendesk is an equal opportunity employer with accommodations available.

The Manager, AI Delivery at Zendesk leads a 6–10 person consultant team to deliver AI-enabled customer service solutions, combining deep product expertise with people leadership to provide quick value at scale. You will build and scale the AI Delivery operating model, manage capacity and staffing, ensure projects are tightly scoped and delivered on time with measurable business impact, and remove blockers to protect time-to-value. You’ll drive cross-functional alignment with Sales, Customer Success, and Product on customer roadmaps and expansion, while continuously improving methodology, enablement, and quality to boost adoption, retention, and growth at scale. Qualifications include 7+ years in Professional Services/solutions/technical account management in enterprise SaaS, 2+ years leading customer-facing teams (6–10 direct reports), AI-related experience, fluency in German or French or English, a bachelor’s degree (with preferred AI strategy or project management certifications), and demonstrated cross-functional influence and ability to translate AI into business outcomes. The role follows a hybrid work model with a mix of in-office and remote time (3–4 days/week in first 90 days), and Zendesk emphasizes diversity and inclusion with accommodations and AI screening as part of the application process.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS business by building relationships and expanding partnerships to increase impact. You’ll drive revenue by acquiring new enterprise customers, cross-selling to existing clients, nurturing key relationships for retention, and using data and customer insights to optimize prospecting and expansion. You’ll create quarterly territory plans, manage complex multi-month sales cycles with proofs of concept, maintain a robust pipeline and forecast, and secure C-level sponsorship to close deals. Requirements include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record, experience selling to VP/C-level executives, and managing relationships with large organizations (> $2B in revenue), plus travel and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. The role offers a hybrid work model, a commitment to diversity and inclusion, and notes that AI may screen applications, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Sales Manager to lead a Commercial field sales team targeting enterprise accounts (500–1,500 employees) with a solution- and value-driven SaaS approach, leveraging strong sales leadership and a track record as a top individual performer. Key responsibilities include managing field sales with enterprise accounts, providing vision and culture, mentoring and onboarding new Commercial Account Executives, and engaging with C-level stakeholders and on-site customers. The role requires weekly forecast meetings, accurate reporting to Senior Sales Management, driving pipeline with cross-functional teams, demand generation, and leading MEDDPICC deal reviews to drive closure. Requirements include 10+ years in software sales with 3–5+ years in management, a proven quota-attainment record, current leadership of Commercial Account Executives in a B2B software environment, and strong presentation and hiring abilities; CX experience is a plus. The position is hybrid with part in-office, Zendesk emphasizes equal opportunity, global diversity, equity & inclusion, and may use AI for screening; accommodations are available upon request via peopleandplaces@zendesk.com.