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Zendesk is seeking a Strategic Enterprise Account Executive to grow its Strategic Enterprise base in SaaS, focusing on acquiring new top-tier customers and expanding existing partnerships. You will drive top-line revenue by penetrating top-tier accounts, cross-selling additional products and services, managing key relationships for satisfaction and retention, and using data insights and adoption history to improve prospecting and expansion, with quarterly territory plans to grow market share. You will lead complex, multi-month, value-centric sales cycles with proof of concept stages, maintain a robust pipeline and accurate forecast, establish C-level sponsorship, collaborate with internal teams, negotiate and close deals with a consultative approach, and keep Zendesk solutions aligned to clients’ business objectives. Required qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota record, experience selling to VP/C-level executives in Enterprise, and familiarity with tools like Salesforce, Outreach, Clari, Seismic and Looker, plus willingness to travel. Zendesk emphasizes a hybrid work culture, a commitment to diversity, equity, and inclusion, and notes that AI may be used to screen applicants; it is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB customer base by leveraging AI-driven insights to scale exceptional customer experiences. You will hunt new opportunities, close deals of all sizes, manage complex sales cycles, craft tailored AI transformation roadmaps and ROI cases, drive renewals and upsell, and maintain a robust Salesforce pipeline with cross-functional collaboration. Requirements include at least 2 years of B2B SaaS sales or solution engineering, strong ability to discuss AI product architecture, experience in prospecting and closing using AI-assisted methods, and proficiency with CRM tools and territory/account planning, plus travel willingness and a BA/BS or equivalent. The role offers US OTE between $111,000 and $167,000 with a 60/40 base/commission split, and a hybrid work model requiring partial in-office presence, with specific schedules determined by the hiring manager. Zendesk emphasizes a customer-centric, data-driven, collaborative culture, supports diversity and inclusion, and provides accommodations for applicants with disabilities as needed.

Zendesk is looking for an Employee Service Sales Specialist with a proven B2C SaaS sales track record to expand the Employee Service account base, build relationships with decision makers, and deepen Zendesk's impact with existing partners. The role involves positioning Employee Service use cases, collaborating with the sales team across the full sales cycle, delivering ROI analyses, providing subject matter expertise, owning quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations management, a minimum of 3 years in Employee Service sales, a strong track record of meeting targets, experience with complex sales cycles and renewals, and an entrepreneurial, collaborative mindset with excellent communication and travel readiness. The position is hybrid, requiring some in-office presence at a local Zendesk office with flexible remote work for part of the week, with the exact schedule determined by the manager. Zendesk emphasizes an inclusive, diverse workplace, may use AI for screening, and provides accommodations for disabilities, along with equal opportunity employment and related rights information.

Zendesk is seeking a Senior Account Executive to drive revenue growth in the AI and SaaS space by acquiring new corporate customers and expanding relationships with existing ones. Responsibilities include building a robust pipeline, cross-selling to optimize account revenue, using data insights to prospect and retain clients, articulating Zendesk’s value, leading competitive sales cycles, forecasting accurately, and collaborating with internal teams. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a track record of meeting or exceeding targets, strong relationship management and closing skills, and familiarity with Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence with the schedule determined by the hiring manager. Zendesk emphasizes diversity and inclusion, may use AI in screening, and offers accommodations for applicants with disabilities, along with information on equal employment opportunities.