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Zendesk is seeking a Commercial Account Executive to drive growth for AI-first, B2B SaaS offerings and help turn every customer interaction into a human connection. The role focuses on growing existing key accounts and bringing innovative AI-powered CX/EX solutions to new Commercial customers, aligning Zendesk products with clients' business goals. You’ll lead complex, value-centric sales cycles, spearhead new customer acquisition, build strategic territory plans, and partner with Solution Engineers, Marketing, and Customer Success to deliver outcomes. Ideal candidates have a BA/BS, proven B2B SaaS/AI sales experience (mid-market or complex deals), a consultative communication style, strong strategic planning and deal-closing skills, and a genuine interest in AI; travel may be required, with bonus points for Salesforce, Clari, Gong, Tableau/Looker, or CX/EX experience. Zendesk emphasizes a hybrid work model, AI screening in hiring, and a commitment to diversity, equity, and inclusion, offering accommodations for applicants with disabilities as needed.

Zendesk’s CX and ES platform uses AI and cloud technology to modernize contact centers, helping brands deliver smarter, faster, and more personal service at scale. As a Sales Engineer, you’ll collaborate with customers and cross-functional teams to design, demo, and validate innovative AI-driven solutions that address real-world challenges and prove value. Your responsibilities span leading technical and business discovery, architecting AI-enabled CX/ES solutions, steering the end-to-end technical engagement through pilots, and integrating scalable workflows via Zendesk APIs and cloud platforms. You’ll quantify ROI with Zendesk analytics, champion AI adoption with Customer Success, influence the product roadmap, and stay ahead of AI and automation trends to maintain Zendesk’s market leadership. Requirements include 5+ years in presales/solutions consulting in SaaS/CX, deep AI knowledge, domain expertise, Dutch and English fluency, strong communication and storytelling, travel flexibility, and a commitment to diversity and accommodations, with Zendesk supporting hybrid work across offices worldwide.

Zendesk's AI Success Strategist leads end-to-end delivery of customers' AI roadmaps, translating product capabilities into clear business strategies, defining a long-term AI vision, and building executive partnerships to ensure AI initiatives start strong and scale. The role aims to accelerate time-to-value by driving adoption and operational excellence of Zendesk AI, owning multi-year roadmaps, and delivering measurable outcomes like increased adoption, better retention, and predictable revenue growth. Responsibilities include serving as the design authority for deployments, aligning cross-functional teams (Product, Services, Sales, Partners), sustaining a mutual AI roadmap with recurring cadences, and shaping channel and adoption strategies based on data-driven impact. Qualifications require at least 10 years in Customer Success/Experience, 2+ years in AI-related roles, enterprise SaaS GTM experience, strong analytics and program management, and the ability to translate AI concepts for executives, with experience forecasting churn and expansion preferred. Zendesk emphasizes a hybrid, inclusive workplace, is an equal opportunity employer, and provides accommodations for applicants with disabilities, noting that AI screening may be used in the hiring process.