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You will lead a distributed, senior Professional Services team across EMEA (primarily London and Amsterdam) in a hybrid model, partnering with Sales, Customer Success, Product, and Partners to turn customers’ vision into adoption, accelerate outcomes, and drive ongoing Miro innovation, reporting to Global PS Leadership as the regional connector between delivery and business results. The role fills critical gaps in regional leadership, people development, operational discipline, and scalable enterprise delivery, with immediate impact including keeping complex engagements healthy, coaching practitioners to become trusted executive advisors, and aligning capacity, forecasting, and customer outcomes across functions while supporting global PS revenue growth. What you’ll do includes leading and developing the team, running the operational backbone of delivery (capacity planning, utilization, forecasting, delivery governance), and partnering with Sales, CS, Product, and global PS leadership to align on pipeline, scope delivery, and drive outcomes that support renewals and expansion, while making critical trade-off decisions in ambiguity and building scalable processes to fix systemic issues. What you’ll need: 8+ years in Professional Services, enterprise consulting, or SaaS delivery serving enterprises with revenue or margin accountability; proven experience managing senior individual contributors and coaching them to engage with C‑suite stakeholders; hands-on leadership in capacity planning and governance; strong cross-functional collaboration and executive communication skills; comfort in a high-collaboration environment with distributed teams and tools like Slack, Salesforce, and Miro (65% meetings, 35% deep work). Miro offers a global benefits package, including equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a commitment to diversity and inclusion and location-specific benefits; the company emphasizes belonging and collaboration and notes that Recruitment Privacy Policy governs applicant data.

Miro is hiring a Technical Account Manager for the EMEA region (with JAPAC collaboration) in its Professional Services team to serve as a strategic partner to enterprise customers and focus on AI-driven delivery. The role will pioneer how TAM services are delivered using Miro's AI capabilities, guiding enterprises to redesign innovation workflows and build integration strategies that make Miro indispensable. Responsibilities include redesigning AI-driven workflows from discovery to delivery, API/WebSDK/MCP integrations, owning account technical health and adoption, coaching internal champions, enabling change management, and partnering with Customer Success to demonstrate business impact. Requirements include 5+ years in enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API and integration fluency, a track record of leading large-scale adoption and organizational change, data-informed decision making, and a proactive ownership mindset. Miro offers global benefits such as equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and emphasizes diversity, belonging, and collaboration as part of its mission to empower teams to create the next big thing.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leadership across disciplines and with cross-functional teams like Data Engineering, Ops, Sales, and Finance. The role is to lead this evolution, scale the team, and deliver immediate value through improved measurement, attribution, and actionable insights, while defining the vision and governance for marketing analytics. Key responsibilities include building the team and processes, setting a strategic roadmap for marketing analytics across PLG and enterprise, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks, scaling experimentation, and strengthening data infrastructure with Data Engineering. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics and attribution/experimentation experience, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), knowledge of marketing tech stacks, and a systems-thinking focus on data quality and privacy-by-design. Miro offers global benefits such as equity, wellbeing, equipment stipends, and development allowances, emphasizes a diverse and inclusive culture, and notes location-specific benefits and recruitment privacy policies.

The role is a regional leader for Miro’s Professional Services in EMEA, overseeing a distributed team based in London and Amsterdam in a hybrid model to turn customers’ vision into adoption, innovation on Miro, and accelerated outcomes. You’ll collaborate with Sales, Customer Success, Product, and Partners to scope delivery, manage pipeline visibility, align on capacity and forecasting, and drive renewals and expansions. The position fills gaps in regional leadership, people development, operational discipline, and scalable enterprise delivery, with an immediate impact of keeping complex engagements healthy, coaching senior practitioners as trusted executives’ advisors, and aligning cross-functional partners on outcomes. You’ll lead and develop the team, own capacity planning, utilization, forecasting, and delivery governance, build scalable delivery processes, and make trade-off decisions in ambiguous situations to evolve service offerings and contribute to global PS revenue growth. Requirements include 8+ years in professional services or enterprise SaaS delivery, a proven track record managing senior contributors and engaging with C-suite stakeholders, hands-on operational leadership, strong cross-functional collaboration, and executive-level communication in a highly collaborative environment.

You will join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, a newly created role designed to provide advanced AI-driven consulting as a strategic partner to enterprise TAM clients. You’ll pioneer delivering TAM services with Miro’s AI capabilities, guide enterprise customers through innovation workflows, and build integration strategies that maximize adoption and make Miro indispensable to their teams. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, enabling integrations via REST APIs, WebSDK, and MCP, owning platform health, scaling adoption, coaching internal champions, partnering with Customer Success to inform strategy and prove business impact, and acting as the strategic technical partner end-to-end. Requirements include 5+ years in enterprise SaaS consulting or related customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale change across organizations, plus data-driven decision making and proactive ownership. The role offers benefits such as equity, wellbeing support, a work-from-home equipment allowance, and a learning & development stipend, and reflects Miro’s commitment to a diverse, inclusive culture and belonging, with location-specific details available on the benefits board and recruitment privacy policy.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, high-impact function that partners with all marketing groups and cross-functional teams (Data Engineering, Marketing Ops, Sales Ops, Finance) to scale its strategic influence. The role will lead this evolution, scale the team, define the vision and trusted metrics frameworks, and partner across the organization to strengthen data infrastructure and governance while delivering immediate value through improved measurement, attribution, and insights. Responsibilities include building and leading the analytics team, defining a strategic roadmap for marketing analytics across PLG and enterprise segments, establishing a single source of truth for marketing metrics, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and collaborating with Data Engineering on data reliability and reporting. Requirements include 10+ years in marketing analytics or data science (with 4+ years in leadership), deep PLG/B2B analytics expertise, proven attribution and experimentation experience, strong SQL and tools (Looker/Tableau, dbt, Python/R), familiarity with Salesforce, Marketo, Segment, GA, and a track record of turning complex data into actionable business insights with a privacy-by-design mindset. What’s in it for you: a benefits package including equity, wellbeing, a WFH equipment allowance, and an L&D stipend, a diverse, collaborative environment at a mission-driven company, and location-specific benefits; Miro emphasizes belonging and inclusion and follows a recruitment privacy policy.

You will lead a distributed senior Professional Services team in Europe (EMEA), mainly based in London and Amsterdam, in a hybrid model, to help customers realize their vision by guiding adoption, driving Miro innovation, and accelerating outcomes, reporting to Global PS Leadership and serving as the regional link between delivery and business results. The role fills gaps in regional leadership, people development, operational discipline, and scalable enterprise delivery, with immediate impact including keeping complex engagements healthy, coaching senior practitioners to be trusted executive advisors, and aligning cross-functional partners on capacity, forecasting, and customer outcomes while supporting global PS revenue growth. You’ll lead and develop the EMEA team to operate as trusted executive partners, run the regional delivery backbone (capacity planning, utilization, forecasting, governance), and collaborate with Sales, Customer Success, Product, and Partners to align on pipeline and drive renewals and expansion; you’ll also resolve delivery trade-offs in ambiguity and build scalable processes that fix systemic issues rather than firefighting. What you’ll need: 8+ years in Professional Services, enterprise consulting, or SaaS delivery with direct revenue/margin accountability; proven experience managing senior individual contributors and coaching them to engage with C-suite and enterprise stakeholders; hands-on operational leadership across capacity planning, utilization, forecasting, and governance; strong cross-functional collaboration and executive communication, and comfort working in a high-collaboration, distributed environment using tools like Slack, Salesforce, and Miro. What’s in it for you: a global benefits package including equity, wellbeing, WFH equipment allowance, and an L&D stipend; a diverse, collaborative culture aligned with Miro’s mission to empower teams; location-specific benefits may vary, with further details on the Global Miro benefits board and recruitment privacy policy.

You’ll join Miro's Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, in a newly created role designed to fill a real gap by bringing advanced AI-driven consulting to enterprise TAM customers. You’ll pioneer delivering TAM services using Miro’s AI capabilities, collaborate with Product and Customer Success, and help enterprise teams redesign workflows and build durable integrations so Miro becomes indispensable. You’ll redesign AI-driven workflows across the full innovation cycle, own the technical health of customer accounts (APIs, WebSDK, MCP), scale adoption, coach internal champions, lead change management, and partner with CS for Quarterly Business Reviews to demonstrate business impact. You’ll need 5+ years in enterprise SaaS-facing roles, hands-on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record of driving large-scale adoption and executive-level workshops, and a proactive ownership mindset. Miro offers global benefits (equity, wellbeing, equipment allowance, L&D stipend) and a diverse, collaborative culture, with a mission to empower teams to create the next big thing, serving 100M+ users and 250,000 companies.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with Marketing and cross-functional teams like Data Engineering, Marketing Ops, Sales Ops, and Finance to scale impact across PLG and enterprise. The role will lead the evolution of marketing analytics, scale the team, and deliver immediate value through improved measurement, attribution, and insights while defining the vision, trusted metrics framework, and governance. Key responsibilities include building the team and processes, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality), scaling experimentation, and improving data reliability with Data Engineering. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B expertise, proven attribution and experimentation programs, strong SQL/Looker/Tableau/dbt/Python/R skills, knowledge of marketing tech stacks and data flows, and the ability to translate complex data into clear business insights with privacy-by-design considerations. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, alongside Miro’s emphasis on a diverse, inclusive culture, a global product with hundreds of millions of users, and a Recruitment Privacy Policy.

You’ll lead a distributed senior Professional Services team across EMEA (primarily London and Amsterdam) in a hybrid model, guiding adoption and innovation on Miro to accelerate outcomes, and you’ll serve as the regional link between delivery execution and business results in close collaboration with Sales, Customer Success, Product, and Partners. The role fills regional gaps in leadership, people development, operational discipline, and scalable enterprise delivery, with an immediate impact on keeping complex engagements healthy and coaching practitioners to become trusted executive advisors while supporting revenue growth through renewals and expansion. You’ll run the operational backbone—capacity planning, utilization management, forecasting, and delivery governance—and make critical trade-off decisions in ambiguous environments while building scalable delivery processes and addressing systemic issues. You’ll shape how EMEA contributes to global PS revenue by evolving service offerings, improving efficiency, and feeding regional insights back to global strategy through cross-functional alignment with Sales, Customer Success, Product, and Partners. Candidates should have 8+ years in Professional Services or enterprise SaaS delivery with revenue/margin accountability, hands-on operational leadership, and a proven ability to lead senior contributors and navigate ambiguity, plus strong executive communication and collaboration; the role demands a high-collaboration environment with 65% meetings and 35% deep work, and offers benefits such as equity, wellbeing, a WFH stipend, and a Learning & Development allowance, aligned with Miro’s commitment to diversity and inclusion.

Join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to marquee TAM customers while collaborating with Product, PS, and Customer Success. You’ll pioneer AI-driven TAM delivery, guide enterprise customers through innovation workflows, design durable integration strategies with Miro’s APIs, WebSDK, and MCP, and embed Miro as a daily essential tool. You’ll monitor platform health, drive adoption at scale by coaching internal champions, support change management across organizations, and lead Quarterly Business Reviews with CS to show business impact. Candidates should have 5+ years in enterprise SaaS customer-facing tech roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of workflow optimization and large-scale adoption, and the ability to facilitate executive-level discussions and own outcomes. Miro offers a global benefits package including equity, wellbeing benefits, equipment stipends, and an L&D stipend, emphasizes diversity and belonging, and invites you to contribute to a mission to empower teams to create the next big thing.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leadership across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, while collaborating with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role leads this evolution by scaling the team, delivering immediate value through improved measurement, attribution, and insights, and defining the vision for marketing analytics with trusted metrics frameworks and governance. Key responsibilities include building and leading the team, defining a strategic roadmap for PLG and enterprise segments, establishing a single source of truth for marketing metrics with Marketing Ops, Sales, Growth, and Finance, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and partnering with Data Engineering on data reliability and reporting. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep expertise in PLG and B2B analytics, experience with attribution frameworks, KPI systems, and experimentation, strong SQL and analytics tooling (Looker/Tableau, dbt, Python/R), knowledge of marketing tech stacks and cross-system data flows, and a focus on data quality, governance, and privacy-by-design. The role offers a global benefits package including equity, wellbeing benefits, a work-from-home stipend, and an annual Learning & Development allowance, along with a diverse, inclusive culture and location-specific benefits, all within Miro’s commitment to privacy in recruitment.

You will lead a distributed, hybrid team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam), guiding adoption and innovation on Miro to accelerate customer outcomes. You will act as the regional connector between delivery execution and business outcomes, collaborating with Sales, Customer Success, Product, and global PS leadership to align pipeline, scope delivery, and drive renewals and expansion. The role fills critical gaps in the region—leadership, people development, operational discipline, and scalable enterprise delivery—delivering immediate impact by keeping complex engagements healthy and coaching practitioners to become trusted executive advisors. You’ll own the operational backbone (capacity planning, utilization management, forecasting, and delivery governance), build scalable delivery processes, and make trade-off decisions in ambiguous situations to shape solutions and contribute to global PS revenue growth. The ideal candidate has 8+ years in Professional Services or enterprise SaaS delivery, proven experience leading senior contributors and engaging with C-suite stakeholders, strong cross-functional collaboration and executive communication, and thrives in a highly collaborative, distributed environment, with Miro offering a diverse culture and growth-focused benefits.

This job posting is for a Technical Account Manager in Miro's Professional Services team for EMEA, reporting to the EMEA+JAPAC lead, and designed to be strategic partners to enterprise customers who purchase TAM services. The role is newly created to bring advanced consulting with a sharp focus on AI-driven delivery and to pioneer how TAM services are delivered using Miro's AI capabilities. Responsibilities include redesigning AI-driven enterprise workflows from discovery to delivery, integrating with Miro's REST APIs, WebSDK, and MCP, owning account technical health, scaling adoption, coaching internal champions, and conducting Quarterly Business Reviews with Customer Success to demonstrate business impact. Requirements include 5+ years in relevant enterprise SaaS customer-facing roles, hands-on experience with AI tools and prompt engineering, strong fluency with APIs and integrations, a track record in workflow optimization and change management, and a proactive ownership mindset. Benefits and culture emphasize equity, wellbeing support, a learning stipend, and a diverse, collaborative environment focused on belonging and inclusion, with details on location-specific benefits and privacy policies.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with Marketing across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, while collaborating with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role will lead this evolution, scale the team, define the vision and roadmap for marketing analytics, establish a trusted metrics framework, and strengthen data infrastructure, governance, and investment decision frameworks (including multi-touch attribution, MMM, and incrementality testing). Responsibilities include building and leading the team, aligning strategies across PLG and enterprise segments, delivering immediate value through improved measurement and insights, designing attribution frameworks, scaling experimentation, and serving as a strategic partner to senior marketing leadership. Requirements: 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise, proven attribution and experimentation programs, strong SQL/Looker/Tableau/dbt/Python/R skills, knowledge of marketing tech stacks and cross-system data flows, and a privacy-by-design approach. Benefits and culture: global benefits including equity, wellbeing, a WFH equipment allowance, and an Learning & Development stipend, plus a diverse, inclusive environment and mission to empower teams, with Miro’s scale (1,600+ employees across 13 hubs and 100M+ users) and a Recruitment Privacy Policy.

You will lead a distributed EMEA Professional Services team based in London and Amsterdam, guiding customer adoption and innovation on Miro while coordinating with Sales, Customer Success, Product, and Partners, and you will report to Global PS Leadership. The role fills regional gaps in leadership, people development, operational discipline, and scalable enterprise delivery, with an immediate impact of keeping complex engagements healthy, coaching senior practitioners to become trusted executive advisors, and aligning cross-functional partners on capacity, forecasting, and outcomes. You’ll lead capacity planning, utilization management, forecasting, and delivery governance; partner with Sales, CS, Product, and global PS leadership to align on pipeline and scope delivery, drive outcomes that support renewals and expansion, and make critical trade-off decisions in ambiguous situations while building scalable processes and tooling. You’ll shape how EMEA contributes to global PS revenue growth by evolving service offerings, improving delivery efficiency, and bringing regional insights back to global strategy, operating in a highly collaborative environment with executive-level communication. Requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery with revenue or margin accountability; a proven track record managing senior individual contributors and coaching them to engage with C-suite; hands-on operational leadership across capacity planning, utilization, forecasting, and governance; comfort navigating ambiguity and cross-functional collaboration using Slack, Salesforce, and Miro; and Miro emphasizes equity, wellbeing, remote-work support, and a strong commitment to diversity and inclusion.

Miro is seeking a Technical Account Manager for its Professional Services team in EMEA to act as a strategic partner to enterprise TAM customers, coordinating with the PS team, Product, and Customer Success. This newly created role focuses on advanced consulting and AI-driven delivery, pioneering how TAM services are delivered with Miro’s AI capabilities and feeding insights to the wider team. Responsibilities include redesigning AI-driven workflows across the full innovation cycle, building integrations via Miro’s REST APIs, WebSDK, and MCP, owning account technical health, scaling adoption, coaching internal champions, and leading change management with CSMs to demonstrate business impact. Requirements include 5+ years in enterprise SaaS customer-facing technical roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, experience driving platform adoption and cross-functional collaboration, and a proactive, outcomes-oriented mindset. The role offers a global benefits package (equity, wellbeing, equipment allowance, L&D stipend) and a culture focused on inclusion, collaboration, and helping teams innovate with Miro.

The Marketing Analytics team at Miro is moving from centralized support to an embedded, strategic function that collaborates with all marketing disciplines (Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation) as well as Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role will lead that evolution by scaling the team, delivering immediate value through better measurement, attribution, and insights, and defining the vision for marketing analytics while strengthening data infrastructure and governance across the organization. Responsibilities include building and leading the team and processes, defining a strategic roadmap for marketing analytics aligned with PLG and enterprise priorities, establishing a trusted source of truth for marketing metrics with Marketing Ops, Sales, Growth, and Finance, designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality), scaling experimentation standards, and partnering with Data Engineering to improve data reliability and reporting. Requirements are 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise (self-serve funnels, activation, lead scoring, pipeline attribution), proven attribution frameworks and experimentation programs, strong SQL and tools (Looker/Tableau, dbt, Python/R), solid knowledge of marketing tech stacks and cross-system data flows, and the ability to translate complex data into clear business insights with a systems-thinking approach. The offer includes global benefits like equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes belonging, diversity, and collaboration, with location-specific benefits outlined in the Global Miro benefits board and a Recruitment Privacy Policy.

You’ll lead a distributed Professional Services team in EMEA (London and Amsterdam) in a hybrid model, partnering with Sales, Customer Success, Product, and Partners to translate customers’ vision into adoption, innovation on Miro, and measurable outcomes. Your immediate impact is keeping delivery healthy across complex enterprise engagements, coaching senior practitioners to become trusted executive advisors, and aligning capacity, forecasting, and customer outcomes to support revenue growth and renewals. Responsibilities include running the operational backbone of regional delivery (capacity planning, utilization, forecasting, governance), building scalable delivery processes, making trade-offs and defining solutions in ambiguity, and shaping regional contributions to global PS strategy and offerings. Requirements include 8+ years in PS/enterprise consulting/SaaS delivery with revenue or margin accountability, proven experience managing senior contributors and engaging C-suite, hands-on experience with capacity planning and governance, and strong cross-functional, executive communication skills in a highly collaborative environment. The company offers benefits such as equity, wellbeing, a work-from-home equipment allowance, and an annual learning and development stipend, with location-specific variations; Miro emphasizes belonging, diversity, inclusion, and a mission to empower teams, and it provides information on its Recruitment Privacy Policy.

- You’ll join Miro’s Professional Services as a Technical Account Manager in EMEA, reporting to the EMEA + JAPAC lead, and act as a strategic partner to enterprise TAM customers while collaborating with Product and Customer Success. - The role is newly created to fill a gap with advanced consulting skills and a focus on AI-driven delivery, pioneering how TAM services are delivered using Miro’s AI capabilities and feeding those insights back to the team. - Responsibilities include redesigning and optimizing AI-driven workflows across the full innovation cycle, integrating with Miro’s REST APIs, WebSDK, and MCP; owning account technical health, driving adoption, coaching internal champions, and partnering with Customer Success to run Quarterly Business Reviews and demonstrate impact. - Requirements include 5+ years in enterprise SaaS consulting or similar customer-facing roles, hands-on experience with AI tools and prompt engineering, strong API/integration fluency, a track record of large-scale adoption and change management, and the ability to lead data-informed executive conversations. - Benefits include equity, wellbeing support, a WFH equipment allowance, and a learning and development stipend, within a diverse, collaborative global culture committed to belonging, with details available in Miro’s recruitment privacy policy.

- The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, as well as with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. - The role will lead this evolution by scaling the team, delivering immediate value through improved measurement, attribution, and insights, and defining the vision for marketing analytics along with trusted metrics frameworks and data governance. - Key responsibilities include building the team, defining a strategic roadmap for PLG and enterprise segments, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks (MTA, MMM, incrementality), scaling experimentation, and partnering with Data Engineering. - Requirements include 10+ years in marketing analytics or data science, 4+ years in leadership, deep PLG/B2B analytics expertise, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), understanding of marketing tech stacks, and a systems-thinking focus on data quality and privacy-by-design. - Miro offers global benefits such as equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a diverse, collaborative culture with location-specific benefits and a Recruitment Privacy Policy.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam) in a hybrid model, guiding customer adoption and innovation on Miro to accelerate outcomes, while coordinating with Sales, Customer Success, Product, and Partners and reporting to Global PS Leadership as the regional connector between delivery and business outcomes. The role fills gaps in EMEA—regional leadership, people development, operational discipline, and scalable enterprise delivery—delivering immediate impact by keeping complex engagements healthy, coaching senior practitioners to become trusted advisors to executives, and aligning capacity, forecasting, and customer outcomes to support global PS revenue growth. What you’ll do includes leading and developing the team as strategic partners to enterprise executives, running the operational backbone with capacity planning, utilization, forecasting, and delivery governance, and partnering to align pipeline, scope delivery, and drive renewals and expansion; you’ll make critical delivery trade-offs in ambiguous situations and build scalable processes to fix systemic issues rather than firefighting. What you’ll need: 8+ years in Professional Services, enterprise consulting, or SaaS delivery serving enterprise customers with direct revenue or margin accountability, a proven track record managing senior individual contributors and coaching them to engage with C-suite, hands-on experience owning capacity planning and governance, ability to lead in ambiguous environments with strong cross-functional collaboration and executive communication, and comfort working with distributed teams using Slack, Salesforce, and Miro. What’s in it for you: a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a culture that emphasizes diversity, belonging, and collaboration and a mission to empower teams to create the next big thing.

The position is a Technical Account Manager for Miro's Professional Services in EMEA, reporting to the EMEA+JAPAC lead, created to fill a gap with advanced AI‑driven delivery. You'll pioneer delivering TAM services using Miro’s AI, collaborate with Product to stay ahead of new capabilities, and work with Customer Success to ensure large accounts receive both deep technical expertise and strong relationship coverage. Responsibilities include redesigning AI‑driven workflows across the full innovation cycle, building integrations via Miro's REST APIs, WebSDK, and MCP, owning the technical health of customer accounts, scaling adoption, and partnering with CS to run Quarterly Business Reviews that demonstrate impact. Requirements include 5+ years in enterprise SaaS‑quality consulting, TAM, or related roles, hands-on experience with AI tools and prompt engineering, fluent API/integration skills, a track record of large‑scale adoption and organizational change, and a proactive, outcomes‑driven mindset. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and an annual L&D stipend) and emphasizes diversity, belonging, and collaboration as it helps teams create the next big thing.

The Marketing Analytics team at Miro is transitioning from centralized support to a dedicated, embedded function that partners with all marketing groups and collaborates with Data Engineering, Marketing Ops, Sales Ops, and Finance. The role is to lead this evolution, scale the team, and deliver immediate value through improved measurement, attribution, and insights, while defining the vision for marketing analytics and establishing trusted metrics and governance. Responsibilities include building the team and processes, defining a strategic roadmap for marketing analytics across PLG and enterprise, creating a single source of truth for marketing metrics in partnership with Marketing Ops, Sales, Growth, and Finance, and designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality testing) to enable ROI visibility and budget optimization. The role also involves scaling experimentation, improving data reliability and reporting with Data Engineering, and serving as a strategic thought partner to leadership by translating analytics into actionable insights. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics expertise, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), knowledge of marketing tech stacks and cross-system data flows, and a focus on data quality and privacy-by-design, with the role offering equity, development opportunities, and a strong emphasis on inclusion and collaboration at Miro.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam) in a hybrid model, partnering with Sales, Customer Success, Product, and Partners to drive adoption, innovation on Miro, and customer outcomes. The role fills regional leadership gaps in people development, operational discipline, and scalable enterprise delivery, delivering immediate impact by keeping delivery healthy, coaching practitioners to become trusted executive advisors, and aligning capacity, forecasting, and outcomes. You’ll run the regional delivery backbone—capacity planning, utilization management, forecasting, and delivery governance—to ensure consistent, high-quality delivery and to support renewals and expansion. You’ll build scalable delivery processes, spot systemic issues across engagements, fix them at the process and tooling level, and shape EMEA’s contribution to global PS revenue by evolving offerings and sharing regional insights. Requirements include 8+ years in PS or enterprise SaaS delivery with revenue or margin accountability, proven leadership of senior ICs, hands-on ops experience, ability to navigate ambiguity, strong cross-functional collaboration and executive communication, and comfort in a highly collaborative, distributed environment; benefits include equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, along with a commitment to diversity and inclusion.

The role is for a Technical Account Manager in Miro's Professional Services in EMEA, reporting to the EMEA + JAPAC lead, and designed to be a strategic partner to enterprise customers who pay for TAM services, collaborating with Product, PS, and Customer Success. It is a newly created role focused on AI-driven delivery, pioneering how TAM services are delivered using Miro's AI capabilities and feeding insights back to improve the entire team. Responsibilities include redesigning and optimizing AI-driven workflows across the full innovation cycle, supporting customer integrations with Miro's REST APIs, WebSDK, and MCP, owning account technical health and adoption, building internal champions and Centers of Excellence to drive change, and partnering with Customer Success to run QBRs and demonstrate business impact. Requirements include 5+ years in relevant enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong technical fluency with APIs and enterprise IT ecosystems, a track record of workflow optimization and large-scale adoption, and the ability to facilitate executive-level workshops with data-informed insights. What’s in it for you: global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, along with a diverse, collaborative environment; Miro’s mission and scale (100M+ users, 250,000+ companies) and a strong commitment to diversity and inclusion, plus recruitment privacy details.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leadership across Paid Acquisition, Lifecycle, Web & Growth, Brand, Product Marketing, and Pipeline Generation, and collaborates with Data Engineering, Analytics Platform, Marketing Ops, Sales Ops, and Finance. The role is to lead this evolution, scale the team, and deliver immediate value through improved measurement, attribution, and insights, while defining the vision and governance for marketing analytics. Responsibilities include building the team and processes, crafting a strategic roadmap for PLG and enterprise marketing, establishing a trusted source of truth for marketing metrics, designing attribution and investment frameworks (multi-touch attribution, MMM, incrementality), scaling experimentation, and partnering with Data Engineering to improve data reliability and reporting infrastructure. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep expertise in PLG/B2B analytics and attribution, strong technical skills in SQL, Looker/Tableau, dbt, Python/R, and familiarity with Salesforce, Marketo, Segment, and Google Analytics, plus a focus on data quality and privacy-by-design. Miro offers global benefits such as equity, wellbeing, a WFH equipment allowance, and a Learning & Development stipend, plus a culture that values belonging, diversity, and collaboration, with location-specific benefits available; Recruitment Privacy Policy is available.

You’ll lead a distributed team of senior Professional Services practitioners across EMEA (primarily London and Amsterdam) in a hybrid model, guiding adoption, driving Miro innovation, and accelerating customer outcomes while partnering with Sales, Customer Success, Product, and Partners and reporting to Global PS Leadership. The role fills critical regional gaps in leadership, people development, operational discipline, and scalable enterprise delivery, with an immediate impact of keeping complex engagements healthy, coaching senior practitioners to become trusted executives’ advisors, and aligning capacity, forecasting, and customer outcomes to support global PS revenue growth. You’ll lead and develop the EMEA team to operate as strategic partners to enterprise executives, run the regional delivery backbone of capacity planning, utilization, forecasting, and governance, partner with Sales, CS, Product, and global PS leadership to align on pipeline and scope, and make critical delivery trade-off decisions in ambiguous situations while building scalable processes and embedding regional insights into global strategy. Requirements include 8+ years in Professional Services, enterprise consulting, or SaaS delivery with revenue or margin accountability, a proven track record managing senior individual contributors and coaching them to engage with C-suite, hands-on ownership of capacity planning and governance, comfort in ambiguity, strong cross-functional collaboration and executive-level communication, and the ability to operate in a highly collaborative environment (65% meetings, 35% deep work) across distributed teams using Slack, Salesforce, and Miro. Miro offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, plus a diverse, inclusive culture; the company’s mission is to empower teams to create the next big thing, and recruitment data is handled under the Recruitment Privacy Policy.

You’ll join Miro’s Professional Services team as a Technical Account Manager for EMEA, reporting to the EMEA + JAPAC lead, and your mission is to be a strategic partner to enterprise TAM customers while advancing AI-driven delivery. This is a newly created role designed to fill a gap, focusing on pioneering TAM service delivery using Miro’s AI capabilities and helping customers redesign how they work with innovation workflows and durable integration strategies. Your responsibilities include redesigning and optimizing AI-driven workflows across the full innovation lifecycle, enabling integrations via Miro’s REST APIs, WebSDK, and MCP, owning the technical health of accounts, and scaling adoption by coaching internal champions and partnering with Customer Success on quarterly reviews. You’ll need 5+ years in relevant enterprise SaaS roles, hands-on experience with AI tools and prompt engineering, strong technical fluency with APIs and enterprise IT ecosystems, a proven track record in workflow optimization and large-scale adoption, and a proactive, ownership-driven mindset. Miro offers benefits such as equity, wellbeing support, a home-office stipend, and an L&D allowance, along with a diverse, collaborative culture that emphasizes belonging and inclusion and a Recruitment Privacy Policy for applicants.

The Marketing Analytics team at Miro is transitioning from centralized support to an embedded, strategic function that partners with marketing leaders and collaborates with Data Engineering, Marketing Ops, Sales Ops, and Finance, offering an opportunity to scale impact. The role leads this evolution, scales the team, delivers immediate value through improved measurement, attribution, and insights, and defines a long-term vision and trusted metrics framework across the organization. Responsibilities include building the team and processes, defining a roadmap for PLG and enterprise, creating a trusted source of truth, designing multi-touch attribution and investment frameworks, scaling experimentation, and partnering with Data Engineering for data reliability and governance. Requirements include 10+ years in marketing analytics or data science with 4+ years in leadership, deep PLG/B2B analytics experience, proven attribution and experimentation track record, strong technical skills (SQL, Looker/Tableau, dbt, Python/R), and knowledge of marketing tech stacks and data governance. The company offers global benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, emphasizes diversity and belonging, and shares details about Miro’s mission and life at Miro.