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Zendesk is seeking a Senior Staff Software Engineer for its Engineering & Integration Shared Services in Poland to design and maintain RESTful APIs, middleware, and event-driven microservices, with data integration across SaaS systems to enhance the employee and customer experience. The role offers PLN 278,000–418,000 annual base salary plus an annual bonus based on performance, a hybrid work model (one in-office day per week) with Recharge Fridays, and in-office perks such as lunches, breakfasts, and massages. Daily responsibilities include leading global API ecosystem initiatives, developing tools for documentation and contract testing, influencing architectural decisions, collaborating across teams, and working with Go, Ruby, and AWS, while maintaining observability, stability, and data-driven decision making, mentoring others, and exploring AI/ML enhancements. Qualifications require 10+ years in backend/integration engineering, advanced Java, experience building microservices and APIs, AWS serverless technologies, SaaS integrations, testing, DevOps collaboration, Agile practices, and strong communication; a BA/BS and English fluency are required, with preferred skills in Node.js, Python, CI/CD, observability, security/compliance, data management, and data orchestration. Zendesk promotes equal opportunity and inclusion, notes that AI-based screening may be used, and explains the hybrid work arrangement and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to join their Workforce Management Integrations team, focusing on designing and building scalable solutions that connect Zendesk’s WFM capabilities with third-party systems. The role involves full ownership of the software development life cycle, including coding, testing, and maintaining systems while collaborating with various teams to translate business needs into technical solutions. Ideal candidates should have over five years of experience in backend or integration engineering, with proficiency in PHP, Laravel, and cloud platforms like AWS, as well as familiarity with event-driven architectures and REST API integrations. The position requires strong communication skills and the ability to work in Agile environments, and may involve participating in the hiring process for new talent. Zendesk promotes a hybrid work model, providing flexibility while also fostering collaboration and connection in the office.

Zendesk is seeking a Senior DevOps Engineer to join their Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The position offers a salary range of PLN 235,000.00 to 353,000.00, along with potential annual bonuses, a hybrid work model requiring one day in the office per week, and additional perks like recharge days and in-office benefits. Candidates should have over five years of experience in a DevOps role with expertise in technologies such as Go or Python, HTTP, TLS, and cloud platforms like AWS. The role emphasizes collaboration within a team of experienced engineers, encourages proactive problem-solving, and requires familiarity with modern deployment practices and tools like Kubernetes and Terraform. Zendesk prioritizes diversity and inclusion in hiring, applying AI in the recruitment process, and is committed to providing reasonable accommodations for individuals with disabilities.

Zendesk is seeking a Senior Product Manager to develop IT Asset Management features to enhance its ITSM workflows. This role will involve understanding customer needs and collaborating with engineering and design teams to create impactful software capabilities within the Employee Service initiative. The ideal candidate should have over five years of product management experience in an agile environment, a strong customer focus, and the ability to communicate effectively with various stakeholders. Responsibilities include defining product roadmaps, conducting market research, and ensuring a customer-centric approach to design. The position offers a hybrid work model, competitive salary, and encourages diversity and inclusion in the workplace.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team, offering a salary range of PLN 235,000.00 to 353,000.00, along with potential annual bonuses and a hybrid work model requiring office attendance one day a week. The role involves designing, developing, and implementing software solutions and integrations while participating in Agile Scrum processes and collaborating on innovative AI-driven projects. Candidates should have over five years of experience in backend or integration engineering, advanced Java skills, and familiarity with cloud technologies, SaaS integrations, and testing methodologies. Zendesk emphasizes a commitment to diversity and inclusion in the workplace, encouraging all qualified individuals to apply.

Zendesk is looking for a Senior Operations Manager to strengthen collaboration and efficiency within its Product Development team, particularly working alongside the VP of AI Agents and Knowledge products. The role entails operationalizing and scaling hiring processes to support organizational growth, with a focus on streamlining product development efforts and enhancing team performance. The ideal candidate should possess experience in B2B SaaS, AI/ML, or enterprise software development, and have a track record of improving product quality and velocity. Key responsibilities include collaborating with leadership to identify inefficiencies, implementing scalable workflows, and leading initiatives for team health and performance. This position offers a hybrid work experience, emphasizing in-office collaboration while providing remote flexibility, and is part of Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The job description outlines the role of an Engineering Manager focused on Observability, responsible for leading a skilled team to develop enterprise-grade monitoring and incident response systems. The manager will utilize their expertise with tools like Datadog and Grafana to transition from reactive to proactive system maintenance, ensuring visibility, health, and performance of systems. Key responsibilities include recruiting and mentoring engineering talent, designing observability solutions, and collaborating with various teams to enhance monitoring capabilities within a cloud-native environment. The ideal candidate will have significant experience in managing engineering teams, a deep understanding of distributed systems and cloud architectures, and strong technical leadership skills. The position offers a hybrid work environment, with a competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusivity in hiring.

Zendesk is seeking a skilled Network Engineer to design, implement, and maintain its global network infrastructure, ensuring reliable network solutions for a connected and secure workforce. The role involves optimizing network performance, troubleshooting issues, and supporting audiovisual systems as well as office expansions. Ideal candidates will have a blend of strong technical abilities in networking, security, and collaboration tools, alongside soft skills like problem-solving and effective communication. The position offers opportunities for growth, flexibility through a hybrid work model, and a collaborative team culture. Applicants should possess a Bachelor’s degree in a related field, with over five years of relevant experience in network engineering or infrastructure operations.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, focusing on enhancing their ticketing systems used by thousands of customer support agents. The role involves collaborating with designers and other developers to deliver high-quality features while ensuring platform reliability and security. Candidates should have over four years of experience in software development, particularly with Ruby/RoR, and must be comfortable with all phases of the software lifecycle. The position requires an understanding of scalable system design and offers the opportunity to lead and mentor junior team members. Zendesk promotes a collaborative culture, prioritizes employee flexibility with a hybrid work model, and emphasizes opportunities for personal growth and impactful work.

Zendesk is looking for a Senior Data Engineer to join its Data Platform team, which focuses on creating a globally distributed system using cloud technologies like Amazon Web Services and Snowflake. The role involves developing foundational data services, enhancing reporting and analytics, and addressing production issues to improve data pipelines. Candidates should have experience with software development, particularly in building scalable data platforms using technologies such as Snowflake and DBT, and be proficient in Java, Python, or Scala. The company promotes a hybrid work model, allowing employees to balance in-office work with remote flexibility, while supporting diverse and inclusive workplace practices. The annual salary for this position in Poland ranges from zł235,000 to zł353,000, depending on experience and other factors.

The job position at Zendesk involves assisting customers in optimizing their subscription services and ensuring alignment with their current and future needs. Responsibilities include negotiation of contract renewals, identifying expansion opportunities, and managing a high renewal rate, all in collaboration with Customer Success and Sales teams. Candidates should have over two years of experience in customer account management, excellent communication skills, and proficiency in English, with fluency in French or German preferred. The annual salary for this role in Poland ranges from zł114,000.00 to zł170,000.00, with additional potential for bonuses and benefits. Zendesk promotes a hybrid work environment and emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Senior Software Engineer to enhance the control plane supporting their Edge services, impacting over 100,000 customers. The role involves developing and deploying microservices, improving user experience, and ensuring the reliability and security of systems. Candidates are required to have experience with Go or Python, a strong background in distributed systems, and a solid understanding of network protocols. Preferred qualifications include familiarity with containerization technologies, observability tools, and cloud platforms. Zendesk values teamwork, offers competitive benefits, is committed to diversity and inclusion, and supports a hybrid work model.

Zendesk is seeking a dedicated software engineer to join their Contact Center team, focusing on enhancing the Voice product's functionality and integrations. The ideal candidate will be involved in all phases of the software lifecycle, including design, implementation, testing, and deployment, while taking ownership of features and bug fixes. Applicants should have experience with JavaScript (React) and either Ruby/Rails or Golang, along with strong communication and collaboration skills. Zendesk promotes a hybrid work environment that encourages onsite connection and remote flexibility, with an emphasis on diversity, equity, and inclusion in the workplace. The position offers a competitive annual salary range in Poland, alongside potential bonuses and benefits based on experience and capabilities.

Zendesk is launching a new IT Asset Management (ITAM) product aimed at enhancing enterprise-scale asset tracking and compliance-focused IT workflows. To support this initiative, they are establishing an ITAM Integrations team that will focus on developing a platform connecting external IT asset management systems to Zendesk's ITAM, optimizing data synchronization and automation. The company seeks a Senior Software Engineer with experience in backend or full-stack development, particularly in integration architecture and scalable data processes, to help build and scale this platform. Responsibilities will include designing enterprise-grade integration workflows, implementing event-driven architectures, and collaborating with cross-functional teams to define integration standards. The position offers a hybrid work culture, competitive salary, and opportunities for growth within a strategically important new product for Zendesk.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to develop creative, scalable security solutions within a cloud-based environment tailored for SaaS operations. Daily responsibilities will include designing and implementing advanced threat prevention infrastructure, integrating security technologies, and collaborating with various teams to enhance cybersecurity practices. Applicants should possess at least 5 years of relevant security experience, strong programming skills, and a solid understanding of AWS products. Preferred qualifications include security and cloud-based certifications, as well as experience with modern AI solutions in security contexts. The position offers a hybrid work environment and an annual salary range in Poland of zł235,000.00 to zł353,000.00, along with additional incentives.

Zendesk is seeking a Senior Staff Software Engineer to lead the development of its new IT Service Management platform, focusing on change management and automation for enterprise operations. The role involves system design, development, and integration of scalable workflows, while collaborating with cross-functional teams to ensure high-quality software delivery. Candidates should have extensive experience in software engineering, particularly with Ruby on Rails, relational databases, and API development, alongside strong problem-solving and communication skills. The position offers opportunities for mentorship and leadership within a supportive team, promoting continuous learning and innovation. Zendesk values work-life balance with a hybrid working model and is committed to diversity and inclusion in the workplace.