Zendesk is hiring a Service Management Solutions Specialist to champion its Service Management business across IT, HR, Facilities, Finance, Legal, and Procurement in a hybrid role combining technical depth with sales ownership. You will own both the deal and the technical depth—from discovery and architecture to demonstrations and closing—carrying real pipeline responsibility and ensuring the solution meets customer needs. Responsibilities include strategizing sales opportunities with core teams, leading technical discovery, architecting end-to-end Service Management solutions (workflows, catalogs, SLAs, knowledge, and AI-driven resolution), delivering tailored demos, handling objections, and coaching regional sellers while feeding product feedback. Requirements include hands-on enterprise Service Management experience beyond IT, proven B2B SaaS sales success, strong technical credibility with integrations and data models, strategic communication, and experience navigating complex multi-stakeholder deals; preferred items include ITIL knowledge, platform experience (e.g., ServiceNow, Freshservice, Jira Service Management), AI/Automation familiarity, cross-functional service depth, and a BA/BS degree. The role supports Zendesk’s mission to empower customer experiences, endorses a hybrid and inclusive culture, and emphasizes equal opportunity with accommodations and AI-screening disclosures as appropriate.
