The Services Programme Manager (PgM) is a hybrid Cologne-based role that owns a strategic portfolio of client-facing and internal programmes and acts as the senior representative on strategic accounts, aiming to be a trusted advisor to the client.
They manage plans, dependencies, risks, budgets, and stakeholders across multi-workstream engagements using PM methodologies and ITIL practices, ensuring client requirements are understood and delivered while addressing technical concerns.
The PgM ensures profitability through governance, reporting, and continual improvement, and oversees the planning and execution of technology operational changes, maintenance, and incident management to meet contractual needs.
They serve as the internal client to Services Delivery Teams and collaborate with Business Development, Commercial Operations, Finance, and Account Management to drive continuous improvement and an exceptional customer experience, potentially supervising other service PMs and coaching junior staff.
Key responsibilities include defining programme strategy and artifacts (plans, risk/change logs, EV, SLAs), managing financials (budgets, forecasting, KPIs, invoicing, pricing, revenue risk), leading change control and process improvements, and providing pre-sales support and advocacy for clients.
