The Ampin App
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The Senior Demo Platform Architect will own the development, maintenance, and continuous improvement of shared demo environments and reusable customer service use cases, leveraging Zendesk, Amazon Connect, and AWS, with hands-on technical work, strong operational ownership, and independent decision-making to keep demos reliable, current, scalable, and ready for internal teams and occasional customer-facing engagements. Core duties include defining the technical vision for the demo platform, building end-to-end demonstrations of contact center CX, AI, automation, analytics, and integrations, maintaining integrations among Zendesk, Amazon Connect, AWS, and other enterprise systems, supporting presales with opportunity-specific configurations, and tracking releases to incorporate new capabilities. The role emphasizes driving automation and standardization, governance, security, cost management, platform reliability, and participating in customer demos, PoCs, technical discussions, and creating technical guides, setup instructions, troubleshooting docs, architecture diagrams, demo scripts, and enablement materials, while engaging with vendors and partners to stay aligned with product capabilities. Qualifications include a bachelor’s or master’s in a relevant field, 8–10 years in solution/platform engineering or related field with at least 5 years in contact center tech (Amazon Connect and Zendesk preferred), strong proficiency with AWS services (Lambda, Amazon Lex, Bedrock, IAM, DynamoDB, S3, API Gateway, CloudWatch) and CRM/CX platforms, with Python and/or NodeJS experience preferred, and a proven track record of developing demos and maintaining shared environments. Additional requirements include Zendesk and AWS certifications preferred, experience with omnichannel contact center solutions and Agile/DevOps practices, and location and work model constraints: candidates must be located in Karnataka or Maharashtra, India with a hybrid arrangement requiring some in-office presence; Zendesk is an equal-opportunity employer and may use AI screening with accommodations available.