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The Senior Solutions Architect at Zendesk acts as the key pre-sales technical expert, collaborating with the Contact Center Platform Architecture team and customers to design and scope customized solutions that meet business needs and secure new professional services engagements. Responsibilities include leading pre-sales technical scoping, analyzing customer requirements, recommending optimal uses of Zendesk products, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep technical expertise across the Zendesk Contact Center product suite, and partnering with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require 3+ years of customer-facing experience (technical support or consulting), 3+ years of hands-on experience building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect being a must-have, and a strong ability to translate customer objectives into a comprehensive technical solution and detailed project estimate. Compensation includes a US annualized OTE of $206,000–$308,000 with an 80/20 base/commission mix, potential bonuses or benefits, and the role is hybrid with part of the week in the office and part remote, schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in evaluating applicants, and offers accommodations for applicants with disabilities.

The role is a Data Product Manager for Foundational Data Assets tasked with owning the strategy, roadmap, definition, implementation, and maintenance of the company’s key business metrics, aligning data-driven decisions with strategic goals. Responsibilities include metric definition and governance, collaborating with senior stakeholders across departments to define metrics, establishing definitions and data sources, and maintaining a comprehensive data dictionary. It also covers data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, ensuring timely updates, and resolving data discrepancies. Additional duties include strategic analysis and reporting, providing insights on trends and risks, and delivering regular reports and dashboards to senior management, plus stakeholder management and cross-functional collaboration. Qualifications include a quantitative degree and 5+ years in data product management or analytics, experience with data platforms (e.g., Snowflake, dbt), strong communication skills, and the role offers a US base salary range of $183,000–$275,000 with hybrid work, along with Zendesk’s commitments to diversity and accommodations and AI screening as part of the process.

Zendesk is seeking a strategic, technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, partnering with Marketing, MarketingOps, and SalesOps while enabling modern monetization models including usage- and consumption-based pricing. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable performance from top-of-funnel channels through to closed-won outcomes, while leading the evaluation and AI-based enhancements for efficiency and personalization. Key responsibilities include defining the Digital & MarTech product vision and backlog for CMS, eCommerce, trial flows, and core MarTech (Marketo, Salesforce); shaping AI and automation strategy; enabling digital channels; managing system architecture and integrations; and ensuring data quality and governance (GDPR/CCPA) with cross-functional alignment. You will partner with Digital Marketing & Content for platform capabilities (SEO, CMS/eCommerce, AI-assisted content), with MarketingOps for advanced segmentation and AI-driven workflows, with SalesOps for lead routing and SLA architectures, and with IT/Engineering to lead agile ceremonies and maintain security and governance. Required qualifications include 5+ years in Product Management or related roles with technology ownership; deep domain expertise in B2B GTM lifecycles and PLG/trial models; AI/ML fluency; strong knowledge of enterprise web/digital tech (AEM, Adobe Commerce/Magento, Adobe Analytics, Adobe Target; Marketo Engage; Real-Time CDP) and CRM (Salesforce); integration and iPaaS experience; Agile/Scrum experience; plus preferred AI-native GTM tools, routing/orchestration and ABM/intent platforms, relevant certifications, and a US base salary range of $183k–$275k with a hybrid in-office/remote work schedule.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, preparing the company for AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent work, regular testing, and cross-team action on recommendations. Responsibilities include strategic ownership of SEO and AEO for AMER, identifying opportunities and risks, adapting strategies as search and AI surfaces evolve, and building repeatable processes and templates. Analytics and experimentation are central, utilizing GA4, GSC, SEMrush/Ahrefs/Screaming Frog, and Profound to run hypothesis-driven tests and tie results to MQLs and pipeline with dashboards. Requirements include a BA/BS and 6+ years of hands-on SEO in SaaS/enterprise, proficiency with the listed tools, strong communication, with a US base salary range of $126,000-$190,000, potential bonuses, a hybrid work model, and Zendesk's commitment to diversity and accommodations.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns using Marketo, partnering with demand gen, field marketing, and customer success to optimize customer experience and performance. Key duties include defining strategic goals, driving cross-team priorities, ensuring on-time campaign launches, managing team workload in Asana, monitoring milestones, resolving issues, and maintaining quality controls with test plans and audits. The role oversees Marketo administration and optimization—designing automation patterns, executing lead nurturing/segmentation/scoring, running A/B tests, troubleshooting deliverability, and performing regular Marketo audits to maintain health. It requires 8+ years of enterprise email marketing experience with Marketo, expertise in marketing automation best practices, and strong collaboration and stakeholder management; preferred qualifications include Marketo Certified Expert, familiarity with ABM tools and web personalization, GA/UTM, and global team experience. Compensation includes a US base salary of $160k-$240k with potential bonus and benefits, a hybrid work arrangement with part-office presence, and Zendesk’s commitment to diversity and inclusion, with AI screening of applicants and accommodations available as needed.

The AI Services Consultant at Zendesk is part of the Professional Services team and acts as the technical expert and trusted advisor to help customers implement and optimize the AI-powered Resolution Platform, guiding configurations and adoption for quick value. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and ensuring end-to-end, on-time delivery. Key responsibilities include providing technical guidance on Zendesk AI products, facilitating change management and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating with Customer Success and Sales to align on the customer AI roadmap. Candidates should have strong consulting, communication, and project-management skills, deep AI proficiency, agility, problem-solving abilities, and a commitment to continuous learning. Requirements include 5+ years in consulting or professional services, experience in enterprise tech or SaaS GTM/customer-facing roles, experience with adoption analytics and success roadmaps, a relevant bachelor’s degree (advanced degrees or AI/project-management certifications preferred), and the role is hybrid in the US with a base salary of $137k–$205k plus potential bonuses and benefits, with Zendesk emphasizing equal opportunity, diversity, and accommodations.

Zendesk is hiring a Manager, AI Delivery to lead a 6–10 person consulting team that delivers rapid, measurable customer value from Zendesk AI through technical configuration and optimization at scale. The role will design and scale the AI Delivery operating model, manage capacity and staffing, ensure projects are properly scoped and executed on time with measurable business impact, and proactively remove risks or blockers. You will drive cross-functional alignment with Sales, Customer Success, and Product to synchronize AI roadmaps, handoffs, and expansion plans, and build repeatable delivery plays and enablement to improve adoption, retention, and growth. Required qualifications include 7+ years in Professional Services/Enterprise SaaS with 2+ years of people management (6–10 direct reports), AI-related experience, strong product/AI fluency, and demonstrated cross-functional influence and outcome-based delivery. The role offers US OTE of $160k–$240k with a base/commission mix, a hybrid work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, plus AI-based screening and accommodations as needed.

Zendesk is seeking a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team that delivers end-to-end AI roadmaps and translates product capabilities into clear business outcomes to boost adoption, retention, and risk mitigation. The role blends deep product expertise with people leadership, acting as the team's product authority and coach to deliver predictable, measurable AI outcomes for customers, including increases in automated resolution adoption and improved retention metrics. Key responsibilities include developing repeatable playbooks and SLAs, owning account-level delivery and forecasting, guiding executive-level engagement with strategic customers, and coordinating with Sales, Professional Services, Product, Partners, and RevOps to remove blockers. Required qualifications include 7+ years in enterprise SaaS customer-facing roles with AI exposure, 2+ years of people management (6–10 ICs), strong product/technical fluency in generative AI, and proven ability to forecast risk and drive adoption, plus a bachelor’s degree and strong communication. Compensation includes a US OTE of $160k–$240k (70/30 base/commission) with potential bonuses, a hybrid work model that requires in-office presence part of the week, and Zendesk’s commitment to equal opportunity and diversity, with AI screening possibly used in candidate evaluation.

You will collaborate with a portfolio of Managed Services customers to manage a backlog of work for optimizing, maintaining, and growing their use of Zendesk products, offering best-practice consulting and hands-on assistance, and acting as an extension of their team through reactive requests and proactive value delivery. Responsibilities include managing a portfolio to minimize churn, prioritizing tasks within available hours, maintaining Zendesk product expertise, educating customers, delegating requests while ensuring quality, shaping world-class service policies, providing business consultation, handling high-profile escalations, and juggling multiple priorities to meet deadlines. Requirements include a bachelor's degree, 5+ years of professional consulting or customer success in a client-facing role, strong communication and relationship skills, technical aptitude, empathy, ability to interface at manager level, English fluency, and willingness to travel up to 20%. The role offers a hybrid work model with partial in-office attendance, a US base salary range of $106,000–$160,000 (with potential bonus/benefits), and compensation decisions based on capabilities and location. Zendesk emphasizes diversity, inclusion, and social impact, notes AI may be used to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking an AI Services Consultant to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive adoption and measurable business outcomes from deployment to scale. Key responsibilities include technical guidance on implementing and optimizing Zendesk AI products, change management and training, on-time project delivery, maintaining customer satisfaction, and cross-functional collaboration to align the AI roadmap and resolve blockers. Requirements include 3+ years in consulting or professional services, experience in go-to-market roles in enterprise tech or SaaS, experience with adoption analytics and success plans, strong consulting, communication, and project management skills, AI technical proficiency, adaptability, and continuous learning, with a bachelor’s degree in a related field and certifications in AI strategy or project management preferred. The US base salary ranges from $106,000 to $160,000, with potential bonuses and benefits, a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity, and reasonable accommodations, noting that AI may be used to screen applications.

The Manager of Technical Architecture at Zendesk leads a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions, ensuring the team’s professional growth, technical quality of deliverables, and overall implementation success. Responsibilities include people leadership, mentorship on AWS deployments and coding standards, handling high-profile escalations, and resource planning, with end-to-end technical delivery oversight and standardized documentation, plus serving as the final escalation point for complex designs involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. The role requires cross-functional collaboration with Engagement Managers, Services Consultants, and Solution Architects, product advocacy for enhancements, and pre-sales support by reviewing technical solutions and estimates for potential customers. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years building cloud-based solutions, expert AWS and contact center integration knowledge, hands-on programming in Python/Node.js/Java, RESTful APIs, and demonstrated ability to manage competing priorities with strong communication and problem-solving skills. Compensation features a US OTE of roughly $210k–$316k (80/20 base/commission) with potential bonuses or incentives, a hybrid in-office/remote work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, along with accommodations for applicants and AI screening as part of the process.

Zendesk is hiring an AI Success Strategist to lead the AI-driven customer experience, owning the strategic AI roadmap and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is end-to-end delivery of customers’ AI roadmaps—translating product capabilities into business strategy, guiding adoption from initial deployment through sustained expansion, and driving measurable outcomes like higher satisfaction, increased automated resolutions, and improved retention. Key responsibilities include full ownership of AI roadmap delivery, acting as the design authority for deployments, shaping a long-term AI vision with executives, aligning cross-functional teams, leading engagements, sustaining mutual roadmaps, managing channel and adoption strategies, and using data to track impact. Qualifications require at least 5+ years in customer success/experience with 1+ year in AI, enterprise technology/SaaS GTM experience, ability to forecast churn and expansion, a relevant bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong program management and cross-functional influence; familiarity with emerging AI trends and responsible AI practices are a plus. The role is hybrid with some in-office presence, and Zendesk emphasizes diversity and inclusion, offering accommodations and noting that AI may be used to screen applications in line with policy.

Zendesk's Enterprise Data & Analytics team is seeking an experienced Senior Data Engineer to design and build curated data products and enterprise data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as the single source of truth across Zendesk. You will collaborate with team members and business partners to collect requirements, define analytics outcomes, design data models, act as data model SME, transform raw data into schemas for various business domains, and build ELT pipelines to ensure reliable reporting. Basic qualifications include 5+ years in data engineering and data modeling/architecture in production, 5+ years of SQL experience, 2+ years with dbt, experience with cloud columnar databases (Snowflake), and the ability to translate business requirements into technical solutions with strong documentation. Preferred qualifications include hands-on Snowflake administration, knowledge of modern and classic data modeling (Kimball, Inmon), experience across business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the role offers a US base salary range of $151k-$227k with hybrid in-office scheduling, and Zendesk emphasizes inclusion, AI-based screening, and accommodations for applicants with disabilities.

This role is a Sales Development Analyst on Zendesk’s Global Go-to-Market Sales Development Operations team, acting as the dedicated analytical and strategic partner for the North America and LATAM SDR leadership to drive top-of-funnel efficiency and ensure the engine aligns with global pipeline goals. Core responsibilities include strategic analytics and ROI measurement for SDR/BDR teams, shaping AI-powered automation across the GTM stack, managing cross-functional workflows with Revenue Ops/Marketing, scouting best practices, maintaining data quality in leads/contacts/accounts and sales intelligence tools, and providing front-line system support to SDRs. Ideal candidates are detail-oriented, data-driven problem solvers with deep knowledge of the Sales Development function and top-of-funnel metrics in SaaS, plus experience with tools like Salesforce, Tableau/Looker, Snowflake, Groove, Outreach, LeanData, ZoomInfo/Lusha, Gong, Eloqua, Clari, and ideally SQL. The US base salary ranges from $71,000 to $107,000 per year, with potential bonuses and benefits, and the role offers a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes a fulfilling, inclusive culture, with AI screening as part of recruitment, a commitment to diversity and equal opportunity, and accommodations for applicants with disabilities.