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Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by leveraging AI-driven insights to accelerate revenue and deepen customer relationships. The role includes driving top-line growth, managing relationships, leading complex AI-informed sales cycles, co-creating AI transformation roadmaps, building ROI cases, cross-selling, and maintaining a robust Salesforce pipeline with forecasts and KPIs. Requirements include at least 2 years in B2B SaaS sales or solution engineering, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing success, excellent organizational and CRM skills, and willingness to travel. The ideal candidate is customer-centric, data-driven, collaborative, a continuous learner/mentor, and a strategic thinker focused on execution, with experience in territory/account planning and tools like Salesforce, Outreach, and Clari. The position offers a US OTE of $111,000–$167,000 (60/40 base/commission), a hybrid work model with some onsite presence, and Zendesk’s commitment to diversity, AI-based screening where applicable, and accommodations for applicants with disabilities.

Zendesk's Enterprise Data & Analytics team is seeking an experienced Senior Data Engineer to design and build curated data products and enterprise data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as the single source of truth across Zendesk. You will collaborate with team members and business partners to collect requirements, define analytics outcomes, design data models, act as data model SME, transform raw data into schemas for various business domains, and build ELT pipelines to ensure reliable reporting. Basic qualifications include 5+ years in data engineering and data modeling/architecture in production, 5+ years of SQL experience, 2+ years with dbt, experience with cloud columnar databases (Snowflake), and the ability to translate business requirements into technical solutions with strong documentation. Preferred qualifications include hands-on Snowflake administration, knowledge of modern and classic data modeling (Kimball, Inmon), experience across business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the role offers a US base salary range of $151k-$227k with hybrid in-office scheduling, and Zendesk emphasizes inclusion, AI-based screening, and accommodations for applicants with disabilities.

The Manager of Solution Architects leads a dual-focused team of Solutions Architects and Services Consultants responsible for pre-sales solution design and proposal delivery, while managing resources, methods, and staffing to meet department goals. Key responsibilities include mentoring the team, defining procedures for short-term results, possessing deep Amazon Connect knowledge to guide the team and escalate complex challenges, acting as the primary liaison with sales, product, and engineering to align on customer requirements and provide product feedback, and overseeing on-time, high-quality project delivery while supporting the sales cycle with accurate designs and estimates. The role also serves as an escalation point for complex technical issues. Required qualifications include 6+ years of professional experience with at least 2 years in a leadership role, proficient knowledge of the software implementation lifecycle, a strong cloud technology background (Amazon Connect, SaaS, enterprise architecture), and exceptional leadership, communication, and problem-solving skills. Compensation features a US annualized OTE of $210,000–$316,000 with an 80/20 base/commission split (potential bonus and benefits); a hybrid work arrangement requires some in-office presence, with specifics determined by the hiring manager. Zendesk emphasizes a customer-centric, inclusive culture, notes AI screening may be used, and is an equal opportunity employer that provides accommodations upon request.

The Director of People Analytics and Benchmarking will drive data-driven insights across the People team, IT, and the business, shaping programs and aligning them with company objectives while influencing workforce planning, recruitment, talent development, job architecture, performance management, location evaluation, and employee engagement. They will craft and execute a strategy for delivering people insights, data modeling and governance, program and practice benchmarking, and market insights, ensuring alignment with the organization’s broader objectives. As the leader of the team, they will manage and inspire analysts, master data storytelling, build data literacy, delegate effectively, and lead AI implementation and adoption across the organization. Required qualifications include a bachelor’s degree or equivalent, 12+ years in business and data analytics with at least 5 years in HR/People Analytics, global team management, strong analytical and communication skills, proficiency with Tableau/Power BI/Excel/R/SQL, familiarity with HRIS (Workday preferred) and data privacy/governance. The role offers a US base salary range of $183,000 to $275,000, with potential bonuses and benefits, a hybrid work arrangement, Zendesk’s commitment to diversity and inclusion with AI screening as applicable, and accommodations available for applicants with disabilities.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, performing hands-on Zendesk configuration and delivering innovative solutions in a startup-like, agile environment, with 4-6 week client engagements and travel as needed. The consultant will drive customer experience transformation through optimized Zendesk implementations, using a customer-centric approach to ensure clients are empowered and satisfied with their transformed Zendesk ecosystems. Key responsibilities include client engagement and discovery, hands-on configuration and integration design, project management, training and enablement, continuous improvement, and on-site travel as required. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, experience in Zendesk-related roles, agile startup experience, strong communication and problem-solving skills, and travel flexibility. The role is part of Zendesk’s new team with a culture of collaboration and growth, offers a US OTE range of $160,000–$240,000 (70/30 base/commission) with hybrid work and potential for bonus and benefits, and emphasizes equal opportunity, diversity, and accommodations.

The CX Acceleration Manager will join Zendesk's CX Acceleration SWAT team to revolutionize customer experiences through optimized Zendesk implementations, leading discovery sessions, technical assessments, and hands-on configuration work with executive buy-in and a customer-centric focus. Key responsibilities include relationship building with internal teams and customers, prioritizing business and technical requirements, conducting Zendesk solution implementations, providing expert consultations and product demonstrations, performing close-out reviews, coordinating Zendesk resources, and driving continuous improvement. Requirements include deep Zendesk product knowledge, at least five years of technical experience in complex customer environments, proven leadership and service management skills, external enterprise customer-facing experience as a technical lead, collaborative work style, exceptional communication, and problem-solving ability. Why work with Zendesk: a start-up mode within the company that emphasizes kindness, collaboration, and support, with opportunities to impact customers, central positioning across multiple teams, and strong long-term career growth and benefits. US compensation ranges from $188,000 to $282,000 annualized OTE with a 70/30 base/commission mix, a hybrid work model with some in-office requirements, and Zendesk's commitment to equal opportunity, diversity and inclusion, AI screening, and reasonable accommodations.

This role is a Sales Development Analyst on Zendesk’s Global Go-to-Market Sales Development Operations team, acting as the dedicated analytical and strategic partner for the North America and LATAM SDR leadership to drive top-of-funnel efficiency and ensure the engine aligns with global pipeline goals. Core responsibilities include strategic analytics and ROI measurement for SDR/BDR teams, shaping AI-powered automation across the GTM stack, managing cross-functional workflows with Revenue Ops/Marketing, scouting best practices, maintaining data quality in leads/contacts/accounts and sales intelligence tools, and providing front-line system support to SDRs. Ideal candidates are detail-oriented, data-driven problem solvers with deep knowledge of the Sales Development function and top-of-funnel metrics in SaaS, plus experience with tools like Salesforce, Tableau/Looker, Snowflake, Groove, Outreach, LeanData, ZoomInfo/Lusha, Gong, Eloqua, Clari, and ideally SQL. The US base salary ranges from $71,000 to $107,000 per year, with potential bonuses and benefits, and the role offers a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes a fulfilling, inclusive culture, with AI screening as part of recruitment, a commitment to diversity and equal opportunity, and accommodations for applicants with disabilities.

The GTM Enablement Specialist at Zendesk supports regional Sales and Business Development by owning onboarding, continuous learning, and prospecting excellence to help BDRs hit and exceed their pipeline goals, with success measured by ramp time, conversion rates, and team confidence. Key responsibilities include onboarding new BDRs (in-person/virtual), designing ongoing enablement on messaging and tools, optimizing outbound sequences using data, providing field coaching with SDR managers, and collaborating cross-functionally with Marketing, Enablement, Operations, and Product to equip the Sales Development org with the necessary tools and content. Ideal candidates have 2–4+ years in Sales Development (preferably in a high-growth SaaS environment), experience as a BDR at Zendesk or similar, strong knowledge of outbound tactics and tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), and a proven track record of coaching, clear communication, and data-driven decision-making. Why join Zendesk: you’ll make a measurable global impact, be part of a customer-first, employee-empowered culture, collaborate with passionate professionals across departments, and gain access to competitive benefits, development resources, and leadership opportunities; the role is hybrid with part in-office time, scheduled by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations for applicants with disabilities are available upon request.

Zendesk for Startups is hiring its first dedicated Venture Capital (VC) Ecosystem Manager, Americas, a field-based role designed to embed Zendesk in the VC ecosystem and accelerate pipeline and brand in AI-powered service. The position combines strategy with hands-on execution, requiring you to build durable partnerships with top VC firms, surface high-potential startups, and travel regularly across the US East Coast and Southeast to meet fund operators and portfolios. Qualifications include 6+ years in VC, startups, or tech partnerships, excellent communication and negotiation skills, data-driven execution, deep VC ecosystem knowledge (especially around AI), and the ability to cultivate high-value relationships with investors and portfolio companies, with travel up to 35% and preferred experience in startup ecosystems and ecosystem partnerships. In the first 12 months, you’ll design scalable VC engagement models, create must-attend events, establish frameworks to monitor relationship health and impact, and lead flagship community moments in key markets like San Francisco, New York, Austin, and São Paulo. The role offers a hybrid work model with a US base salary of $124,000–$186,000, potential bonuses, and Zendesk’s commitment to diversity and inclusion, with AI screening used in applications.

Zendesk is a leading customer experience and support platform hiring for a pure hunting software sales role focused on identifying and engaging prospects to build the America pipeline. The role collaborates with internal stakeholders across sales, product, and marketing to uncover opportunities, create personalized outbound messaging, and generate a high-value pipeline across SMB, Commercial, and Enterprise accounts through outbound calls and research. Requirements include 2+ years of sales/BD experience, a competitive, self-starter mindset, strong communication skills, and proficiency with Salesforce, Zoominfo, Outreach, and 6sense, with a bachelor’s degree preferable. The US OTE ranges from $33.65 to $50.00 with a 70/30 base/commission split, may include bonuses or benefits, and offers a hybrid work arrangement requiring some in-office attendance. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities; applicants may contact the company for accommodation requests.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB base by identifying new opportunities, closing deals, and building broad, trusted relationships, using AI-driven insights to accelerate revenue. The role emphasizes top-line growth, nurturing customer relationships with personalized outreach and AI-powered automation, and leading complex sales cycles with tailored AI solutions and measurable KPIs, including co-creating AI transformation roadmaps with customers. Responsibilities also include developing data-backed ROI cases, conducting consultative conversations on AI architecture and integrations with cross-functional teams, and pursuing cross-sell and upsell opportunities while maintaining a robust Salesforce pipeline and timely forecasts. Candidates should have at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product discussions, excellent organizational skills and CRM proficiency, and a customer-centric, data-driven, collaborative, and growth-oriented mindset with willingness to travel. The position offers a US OTE of $102,000–$154,000 (60/40 base/commission), a hybrid work arrangement with some in-office time, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive SaaS growth by leveraging AI-driven insights and winning new commercial accounts. You’ll own the full sales cycle—from prospecting to negotiation—using AI, data, and digital tools to identify high-potential opportunities, build executive relationships, and deliver ROI that accelerates decisions while collaborating with technical teams. Requirements include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven ability to close complex enterprise deals and manage multiple stakeholders, plus strong communication, negotiation, and proficiency with AI/digital tools. The “Who you are” section highlights being a net-new logo hunter, AI/tech trailblazer, executive communicator, strategic closer, relentless learner, and collaborative influencer. The role offers a US annualized OTE of $168,000-$252,000 (50/50 base/commission), a hybrid work arrangement with some in-office days, Zendesk’s commitment to diversity and inclusion and equal opportunity, and accommodations for applicants as needed, with AI potentially used in screening.

Zendesk is seeking a Senior Data Engineer in its Enterprise Data & Analytics team to develop curated data products and serve as a data-model expert, primarily building data warehouse solutions in BigQuery/Snowflake using dbt, Airflow, and Terraform to provide a single source of truth across Zendesk. The role involves collaborating with teammates and business partners to collect requirements, design data models, transform raw data into schemas for various domains, and design/build/maintain ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt, while refining data quality and promoting best engineering practices. Basic qualifications include 5+ years in data engineering and data modeling/architecture, 5+ years writing complex SQL and working with cloud columnar databases (Snowflake), 2+ years of production dbt experience, ability to translate business requirements, strong documentation, and experience with Python or similar languages. Preferred qualifications include hands-on Snowflake administration and query optimization, knowledge of Kimball/Inmon data modeling, experience across multiple business domains, 3+ production-grade dbt projects, and expert Python skills. The data stack includes Snowflake, Fivetran, dbt, Airflow, Kafka, and HighTouch for ELT; Tableau/Looker for BI; and GCP/AWS/Kubernetes/Terraform/GitHub Actions for infrastructure, with a US salary range of $151,000 to $227,000 plus potential bonuses, and a hybrid work model along with Zendesk’s commitments to diversity, inclusion, and accommodations on request.

The role provides global M&A transaction support, leading technical accounting analyses, purchase price allocations and goodwill calculations, drafting memos, advising on deal structures, and coordinating with external valuation experts and auditors while assisting due diligence and post-close integration. In IPO/SEC readiness, you’ll be a key technical resource, leading the preparation and review of SEC filings and pro forma financials under US GAAP, ensuring timely adoption of new standards, drafting technical memos, and collaborating with auditors, legal, and cross-functional teams to meet milestones and ICFR/SOX readiness. Under Accounting Policy & Reporting, you’ll monitor new standards (ASC 805/350/360, IFRS 3), update internal guidelines and disclosures, and drive technical accounting projects beyond M&A and IPO (e.g., revenue recognition, leases, stock-based compensation, complex financing). M&A Integration and Project Management involve working with local teams and functions such as Procurement, Treasury, and FP&A to integrate acquisitions into standard processes and systems, including onboarding new entities to Zendesk systems like Coupa and NetSuite. Requirements include a bachelor’s or master’s in accounting, CPA preferred with Big 4 experience, 5+ years of accounting with at least 2+ years in technical accounting or M&A, US GAAP expertise, strong research/communication skills, ERP/NetSuite experience, with a base salary range of $102k-$154k and a hybrid work model; Zendesk emphasizes diversity, inclusion, AI screening, and accommodations.

Zendesk is looking for an experienced Technical Architect to join its CX Acceleration SWAT team, tasked with defining the architectural vision for customers transitioning to AI solutions. The candidate should have extensive technical expertise and a consultative approach to address unique customer needs and existing technical infrastructures. Responsibilities include onboarding customers, providing strategic guidance, diagnosing challenges, and designing tailored solutions that integrate the Zendesk platform with external systems. The role requires 10-15 years of experience in enterprise architecture and a strong understanding of cloud technologies, REST APIs, and business strategy. Zendesk operates on a hybrid work model and emphasizes diversity, equity, and inclusion within its workforce.

Zendesk is seeking a Counsel for Employment across the Americas, specifically focusing on the US, Canada, Mexico, and Brazil. The successful candidate will join the Global Employment Legal team and will be responsible for addressing complex employment law challenges while balancing business needs and legal compliance. Key responsibilities include providing legal guidance, identifying employment law risks, training HR stakeholders, and collaborating on workplace policies and initiatives. The role requires at least seven years of experience in employment law, preferably within multinational companies, and demands proactive problem-solving skills. Compensation for the position ranges from $170,000 to $254,000 annually, with a hybrid work model allowing for both in-office and remote work.

Zendesk is looking for a Director of Predictive Marketing Analytics, seeking candidates with 9–12 years of experience to enhance their predictive marketing analytics capabilities. The chosen leader will guide a team to deliver impactful insights and predictive models that influence marketing strategy and drive growth, while working closely with marketing and business leaders. Core responsibilities include leading predictive modeling projects, developing advanced attribution models, and applying machine learning techniques for audience targeting. The ideal candidate must possess strong technical expertise, business acumen, and a proven track record in leadership, specifically in translating complex data into actionable insights. The role offers a competitive salary range and a hybrid work environment, reflecting Zendesk's commitment to flexibility and inclusivity.