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Zendesk, a leading Customer Experience and Support Platform, is hiring for a pure hunting sales role to identify and qualify opportunities across SMB, Commercial, and Enterprise accounts in America, collaborating with internal stakeholders to build the pipeline. You will engage with prospects to understand their challenges, help target accounts with the sales team, generate high-value pipeline through outbound prospecting, craft personalized messaging, and research companies using sources like 10K/10Q and news articles. Requirements include 2+ years in a sales-related role, business development experience across SMB/Enterprise/Commercial, a competitive self-starter mindset, excellent communication, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense; a Bachelor’s degree is preferable. The US OTE range is $33.65-$50.00 with a 70/30 base-to-commission split, and the role may include bonuses and benefits, with a hybrid work arrangement that requires some in-office presence. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers achieve fast business outcomes by leveraging Zendesk's Advanced AI Agents and realizing value from their investment. The role works across the customer’s organization—from CXO to administrators and ProdDev teams—and partners with Customer Success, Professional Services, and Product Development to drive AI adoption and overall success planning. Core responsibilities include proactive, outcome-driven customer engagement, accelerating AI adoption with mutual Success Plans, delivering a world-class onboarding experience and ongoing value realization, and advocating for customers to inform product development. Additional duties involve cross-functional collaboration with sales, support, and services; monitoring engagement and health KPIs; learning new AI solutions; and liaising with technical teams to test, troubleshoot, and implement fixes. Qualifications include 3+ years in enterprise customer success/SaaS, ability to demonstrate the business value of AI, strong multi-tasking and relationship-building skills, a bachelor’s degree in related fields (plus), with US OTE $109k-$163k (70/30 base/commission) and a hybrid work arrangement; Zendesk is an equal opportunity employer with commitments to diversity, inclusion, and accommodations.

The Director will design, execute, and optimize Zendesk’s global channel go-to-market strategy and build the data infrastructure enabling real-time ROI and channel performance insights for marketing and sales. They will identify growth opportunities, establish measurement frameworks, and develop scalable analytics systems to ensure resources are focused on high-value initiatives with measurable impact. Key responsibilities include developing the global channel strategy, overseeing analytics infrastructure and dashboards, partnering with Marketing, Sales, and Finance, and translating data into actionable insights for executives. They will foster continuous improvement, mentor a high-performing analytics/engineering team, and align data definitions and processes across data, marketing operations, and GTM teams. Requirements include 9–12 years in marketing analytics/channel strategy or data engineering leadership, hands-on experience with modern data stacks and BI tools, strong business acumen and storytelling, cross-functional leadership, with preferred experience in global enterprise and cloud platforms; the role offers a US base salary of 187k–281k, hybrid work, and Zendesk’s commitment to equal opportunity and accessibility with AI screening disclosures.

Zendesk is hiring an Account Executive to grow its Commercial SaaS business, focusing on acquiring new customers and expanding existing partnerships to better align with customers’ goals. Key responsibilities include driving revenue, nurturing relationships for satisfaction and retention, cross-selling, using data and customer insights to improve prospecting and retention, communicating product value, leading complex sales cycles, maintaining a robust pipeline and forecast, and securing executive sponsorship. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering with a proven track record, experience managing long and multi-level sales cycles, strong presentation and negotiation skills, selling to VP/C-level executives, an entrepreneurial mindset, familiarity with Salesforce/Outreach/Clari, and willingness to travel. The US OTE range is $168,000 to $252,000 with a 50/50 base/commission split, and the role features a hybrid work model with partial in-office attendance determined by the hiring manager. Zendesk emphasizes its mission, inclusive culture, potential AI screening, and equal opportunity practices, including commitments to diversity and accommodations for applicants with disabilities.

Zendesk is seeking an experienced Commercial Sales Manager to grow its Commercial footprint, lead a high-performing team, and drive significant revenue growth in a fast-paced market. You will develop and execute a multi-faceted Commercial sales strategy to increase market share while maximizing customer and team satisfaction, managing representatives focused on new logo acquisition and expanding existing revenue. Responsibilities include providing strategic leadership, hiring and mentoring the team, achieving new customer acquisition and financial targets, analyzing sales activity to detect trends, staying current with Zendesk solutions and competitors, building C-suite relationships, establishing revenue-growth policies and processes, and taking a hands-on approach to customer and team needs. Requirements include at least 7 years of sales experience with 4 in sales management, SaaS/tech sales background, a proven track record of revenue growth, familiarity with multiple sales methodologies, strong forecasting, entrepreneurial and analytical mindset, and ability to develop pipeline. The role offers a US OTE of $228,000-$342,000 (50/50 base/commission), potential bonuses/benefits, a hybrid work arrangement with some in-office days, and Zendesk’s commitment to equal opportunity, diversity and inclusion, with AI screening per company policy and accommodations for disabilities if needed.

The role provides global M&A transaction support, leading technical accounting analyses, purchase price allocations and goodwill calculations, drafting memos, advising on deal structures, and coordinating with external valuation experts and auditors while assisting due diligence and post-close integration. In IPO/SEC readiness, you’ll be a key technical resource, leading the preparation and review of SEC filings and pro forma financials under US GAAP, ensuring timely adoption of new standards, drafting technical memos, and collaborating with auditors, legal, and cross-functional teams to meet milestones and ICFR/SOX readiness. Under Accounting Policy & Reporting, you’ll monitor new standards (ASC 805/350/360, IFRS 3), update internal guidelines and disclosures, and drive technical accounting projects beyond M&A and IPO (e.g., revenue recognition, leases, stock-based compensation, complex financing). M&A Integration and Project Management involve working with local teams and functions such as Procurement, Treasury, and FP&A to integrate acquisitions into standard processes and systems, including onboarding new entities to Zendesk systems like Coupa and NetSuite. Requirements include a bachelor’s or master’s in accounting, CPA preferred with Big 4 experience, 5+ years of accounting with at least 2+ years in technical accounting or M&A, US GAAP expertise, strong research/communication skills, ERP/NetSuite experience, with a base salary range of $102k-$154k and a hybrid work model; Zendesk emphasizes diversity, inclusion, AI screening, and accommodations.

Zendesk is seeking an AI-forward Manager, SMB Sales to lead a team of Account Executives, driving new business and expansion across a diverse SMB landscape by leveraging AI, data, and strategic insights to accelerate growth and deliver exceptional customer outcomes. You will coach and develop the team, recruit and onboard talent, and guide high-velocity, multi-stakeholder sales cycles using AI insights, while helping customers build strategic AI-driven transformation roadmaps with measurable outcomes. You will identify expansion, upsell, and renewal opportunities, coach AEs on AI-powered ROI cases to influence procurement, and partner with Solutions Engineers, AI Specialists, Product, and Marketing to co-design differentiated, technically sound solutions and facilitate product conversations as needed. The role requires extensive SaaS or customer-support tech sales leadership, a consistent track record of 100%+ quota attainment, experience managing both transactional and six-figure deals, and strong analytical, forecasting, and cross-functional collaboration skills, plus a BA/BS and willingness to travel. Compensation includes US OTE of $156k-$234k with a 50/50 base/commission mix, a hybrid in-office/remote schedule, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is looking for an experienced Technical Architect to join its CX Acceleration SWAT team, tasked with defining the architectural vision for customers transitioning to AI solutions. The candidate should have extensive technical expertise and a consultative approach to address unique customer needs and existing technical infrastructures. Responsibilities include onboarding customers, providing strategic guidance, diagnosing challenges, and designing tailored solutions that integrate the Zendesk platform with external systems. The role requires 10-15 years of experience in enterprise architecture and a strong understanding of cloud technologies, REST APIs, and business strategy. Zendesk operates on a hybrid work model and emphasizes diversity, equity, and inclusion within its workforce.

Zendesk is seeking a Manager to lead a regional team of specialists focused on ensuring optimization and value for key customers in AMER and LATAM. This role involves aligning customer strategies and technology through a multidisciplinary approach while coaching a team of Customer Success Managers, Solutions Consultants, and Engineers. Key responsibilities include developing customer experience transformation strategies, serving as an executive sponsor for top-tier accounts, and ensuring successful outcomes from strategic recommendations. Candidates should have over ten years of leadership experience in customer strategy and enterprise transformation, with a strong understanding of Zendesk’s platform and proven ability to influence senior executives. The position offers a hybrid work environment with a range of $197,000 to $295,000 OTE, plus potential bonuses and benefits.

Zendesk is seeking a Counsel for Employment across the Americas, specifically focusing on the US, Canada, Mexico, and Brazil. The successful candidate will join the Global Employment Legal team and will be responsible for addressing complex employment law challenges while balancing business needs and legal compliance. Key responsibilities include providing legal guidance, identifying employment law risks, training HR stakeholders, and collaborating on workplace policies and initiatives. The role requires at least seven years of experience in employment law, preferably within multinational companies, and demands proactive problem-solving skills. Compensation for the position ranges from $170,000 to $254,000 annually, with a hybrid work model allowing for both in-office and remote work.

Zendesk is looking for a Group Manager, Localization, who will report to the Senior Director of Lifecycle Marketing and lead localization efforts to ensure a consistent experience for global customers. The role requires developing a comprehensive localization strategy, managing content quality, and driving innovation, while fostering a high-performing team culture. Candidates should have over 10 years of experience in localization or related fields, preferably within a B2B SaaS environment, and possess strong leadership and analytical skills. The position offers a hybrid work environment, allowing for both in-office collaboration and remote work flexibility. The salary range for this position is $134,000 to $202,000 annually, with additional potential for bonuses and benefits.

The Senior Manager of Marketing Operations at Zendesk will lead a small team to drive business growth and improve marketing technology maturity. This role involves optimizing the lead funnel lifecycle, from creation to qualification, while fostering a culture of experimentation and collaboration with various stakeholders. The candidate should possess strong leadership and communication skills, and have hands-on experience with key marketing technology platforms like Marketo and Salesforce.com. A bachelor's degree and over seven years of relevant experience are required, along with the ability to translate complex data into actionable insights. The position offers a hybrid work model and a salary range of $146,000 to $220,000, among other benefits.

Zendesk is looking for an experienced Director of IT Customer Service and Support to lead a high-performing team focused on customer-facing processes, particularly the Onboard to Renew (OTR) value stream. The role involves team leadership, strategic business partnership, overseeing system operations, and enhancing processes through AI integration. The ideal candidate should possess a strong background in customer service technology, with at least 10 years of experience in IT customer service - including 5 years in leadership - and should be adept at building cohesive, distributed teams. Core values of exceptional service, simplicity, pride in work, and mutual care within the team guide the role. Additionally, Zendesk emphasizes diversity and inclusion, offering a hybrid work environment and a commitment to fair hiring practices.

Zendesk is looking for a Director of Predictive Marketing Analytics, seeking candidates with 9–12 years of experience to enhance their predictive marketing analytics capabilities. The chosen leader will guide a team to deliver impactful insights and predictive models that influence marketing strategy and drive growth, while working closely with marketing and business leaders. Core responsibilities include leading predictive modeling projects, developing advanced attribution models, and applying machine learning techniques for audience targeting. The ideal candidate must possess strong technical expertise, business acumen, and a proven track record in leadership, specifically in translating complex data into actionable insights. The role offers a competitive salary range and a hybrid work environment, reflecting Zendesk's commitment to flexibility and inclusivity.

Zendesk is seeking a dedicated SMB Account Executive to drive growth in its SaaS offerings by acquiring new customers and managing existing relationships. The role involves expanding the SMB account base through proactive sales strategies, maintaining high customer satisfaction, and utilizing data insights to enhance retention. Candidates should have at least two years of B2B sales experience, strong communication skills, and the ability to align Zendesk's products with customer business objectives. The position offers a hybrid work model, requiring some in-office attendance, and a competitive compensation package with a base salary and commission structure. Zendesk is committed to inclusivity and diversity in its hiring practices, inviting all qualified candidates to apply without discrimination based on various personal characteristics.

Zendesk is looking for an SMB Account Executive with a strong B2B sales background and a passion for growth in the SaaS market. This role involves expanding the SMB account base by identifying new business opportunities, fostering customer relationships, and utilizing data insights for effective sales strategies. Candidates should have at least two years of experience in solution selling, excellent negotiation skills, and knowledge of tools like Salesforce. The position offers a US annualized OTE between $102,000 and $154,000 and includes a hybrid work schedule that combines in-office collaboration with remote flexibility. Additionally, Zendesk emphasizes diversity and inclusion, ensuring equal opportunity in hiring practices.

The Associate Renewals Manager at Zendesk will be responsible for overseeing the contract renewal process for a strategic portfolio of SMB accounts with annual values exceeding $100K. This role emphasizes building strong customer relationships, leveraging data and product insights, and collaborating with teams like Sales and Customer Success to ensure customer retention. Key responsibilities include managing the renewal lifecycle, engaging customers to reinforce value, analyzing account history for renewal narratives, and maintaining CRM data accuracy. The ideal candidate should have 0-2 years of experience in SaaS renewals, strong analytical skills, and the ability to effectively negotiate and communicate value to clients. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

The job role is focused on driving demand generation that aligns with strategic goals and has a significant business impact in North America. Ideal candidates should possess strong communication and collaboration skills, along with the ability to execute multichannel campaigns strategically. Responsibilities include developing integrated campaigns, managing day-to-day operations, targeting high-intent audiences, and analyzing campaign performance to inform future strategies. Preferred qualifications involve over five years of experience in demand generation, strong analytical abilities, project management skills, and proficiency in marketing tools like Marketo and Salesforce. The position offers a salary range of $103,000.00 to $155,000.00 and allows for a hybrid work model, combining in-office collaboration with remote flexibility.

The XDR Marketing Manager role serves as a key link between the Marketing and XDR teams, ensuring effective communication and execution of marketing campaigns to boost sales enablement. Responsibilities include managing the complete lifecycle of campaign execution, including content review, performance analysis, and optimization strategies. The manager acts as the primary liaison between teams, coordinating training and campaigns while centralizing marketing communications to reduce noise and improve decision-making. Skills required include experience with CRM tools like Salesforce, strong analytical capabilities, and proficiency in campaign performance metrics. The hybrid role offers flexibility in the work schedule and emphasizes collaboration, inclusivity, and diversity within the workplace.

The job position is for a Senior Manager, Workforce & Service Performance at Zendesk, with a location option of Texas or Wisconsin and flexibility for hybrid or remote work. The role involves managing the operations of Workforce Management and Quality Assurance, including forecasting, scheduling, and performance analytics, while collaborating with cross-functional teams to achieve service and efficiency goals. The ideal candidate should have at least 8 years of professional experience in workforce management, 3 years in quality assurance, and 5 years in people management, along with strong analytical and communication skills. Key responsibilities include developing capacity plans, managing scheduling, overseeing quality assurance processes, and leading team development initiatives. The compensation for the role ranges from $112,000 to $168,000, with additional bonuses and benefits possible, and emphasizes a commitment to diversity, equity, and inclusion within the workplace.

The Group Marketing Manager for Commercial and SMB at Zendesk is responsible for leading regional marketing initiatives that enhance demand and customer engagement while driving business growth. The role involves developing localized campaigns, managing a high-performing team, and collaborating with sales and other stakeholders to ensure alignment with business objectives. Key qualifications include over 10 years of marketing experience, particularly in campaigns and demand generation, alongside exceptional leadership and communication skills. Candidates should be data-driven, capable of measuring campaign performance, and experienced in multi-channel marketing approaches. This position offers a hybrid work model and a competitive salary range, while Zendesk emphasizes diversity and inclusion in their hiring practices.

The Manager, Compensation COE leads a global team of Compensation Analysts responsible for designing, implementing, and administering compensation programs and initiatives. This role collaborates with various internal stakeholders to align compensation frameworks with company objectives and market best practices, while also providing advanced analytics to influence policy development. Key responsibilities include managing complex projects, creating tools for operational excellence, and serving as a subject matter expert on compensation practices and regulations. The position requires a Bachelor's degree and significant experience in compensation or human resources, with skills in partnership building, analytical tools, and communication being essential. Zendesk offers a hybrid work environment and prioritizes diversity and inclusion in its hiring practices.