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Miro's SWAT team is a cross-functional part of Customer Support that partners with Engineering to stabilize product quality, accelerate incident resolution, and remove recurring friction for customers, guided by Stabilization, Workaround, Advocacy, and Triage. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and follow-the-sun on-call coverage to keep customers unblocked. You’ll lead investigations, isolate root causes, maintain a data-driven backlog, build internal and external tooling, coach peers, and contribute to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. The role follows a hybrid model with a baseline 2 days per week in the Austin hub (remote-friendly but preferred for Austin-area) and 4–5 global support hubs for coverage. Miro offers a global benefits package including equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations to reflect a diverse, collaborative culture.

Miro's SWAT team collaborates with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, operating across 4-5 global support hubs with a hybrid model that baseline includes 2 days per week in the Austin hub and flexibility for remote work. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, while participating in a follow-the-sun on-call rotation. Responsibilities include leading investigations to isolate root causes, triaging and prioritizing escalations with a data-driven backlog, building lightweight internal/external tools and workflows to streamline diagnostics, and contributing to RCAs, runbooks, and product feedback. Requirements include 3–5+ years in technical support engineering or similar production-facing roles, proven incident response and triage experience, ability to unblock escalations, scripting/development for tooling, excellent written and verbal communication, and strong cross-functional collaboration and leadership without authority. Miro offers global benefits (equity, wellbeing, equipment allowance, learning stipend), emphasizes diversity and inclusion, and promotes a collaborative culture as a mission-driven visual workspace for distributed teams, with recruitment data handled per its policy and resources available online.

Miro’s SWAT team in Customer Support partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction by owning high-impact escalations, driving proactive fixes, and building internal tooling. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, and coordinating across Engineering and Support with follow-the-sun on-call coverage. Responsibilities include leading investigations, isolating root causes, maintaining a data-driven backlog of defects, and building tools/workflows to streamline diagnostics and mitigations, plus contributing to RCAs, runbooks, and product feedback. Requirements are 3–5+ years in technical support, sustaining, SWAT/TAM, or similar roles, strong incident response and triage experience, ability to unblock escalations, scripting/development for internal tooling, and excellent cross-functional communication. The role offers a hybrid model with a baseline of 2 days/week in the Austin hub and a preference for Austin-area residents, flexible remote work when needed, plus global benefits like equity and a development stipend, all within a culture of belonging and collaboration aligned with Miro’s mission.

- The SWAT team at Miro partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction for customers, focusing on Stabilization, Workaround, Advocacy, and Triage to own high‑impact escalations, drive proactive fixes, and build internal tooling. - The SWAT Engineer II role is a technical responder for complex customer‑reported issues and production incidents, participating in a structured follow-the-sun on-call rotation to keep customers unblocked and informed. - Responsibilities include leading investigations to isolate root causes, triaging and prioritizing escalations, maintaining a data‑driven backlog of defects and improvements, building lightweight tools and workflows, and contributing to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. - Requirements include 3–5+ years in a production‑facing technical role, proven incident response and triage experience, ability to unblock escalations quickly via collaboration and decisive action, scripting/development for tooling, excellent communication, and strong cross‑functional leadership; the role offers a hybrid model with two days per week in the Austin hub (flexible to remote work) and prefers Austin or surrounding areas. - About Miro: a visual workspace used by over 100M users and 250,000 companies, with 1,600+ employees across 13 hubs, emphasizing diversity and inclusion, a supportive culture, and a global benefits package; recruitment privacy is handled per policy.

The SWAT team at Miro partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring customer friction, handling high-impact escalations and building tooling to improve responsiveness. As a SWAT Engineer II, you will be a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging, and collaborating across Engineering and Support to deliver durable fixes, processes, and documentation, with a follow-the-sun on-call rotation. Responsibilities include leading investigations to isolate root causes, maintaining a data-driven backlog of defects and improvements, building lightweight internal/external tools for diagnostics and mitigations, and contributing to RCAs, runbooks, and product feedback while coordinating safe communications during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar roles, proven incident response and triage experience, ability to unblock escalations quickly, practical scripting/development for tooling, and excellent written/verbal communication and cross-functional leadership. Miro offers a global benefits package and a hybrid work model (2 days/week in the Austin hub, with flexibility for remote work), a mission- and culture-focused environment that values belonging and diversity, and notes privacy practices through its Recruitment Privacy Policy.

The SWAT Engineer II is a key member of Miro's Customer Support organization, bridging Support and Engineering to stabilize incidents, drive proactive fixes, and build tooling—SWAT stands for Stabilization, Workaround, Advocacy, and Triage. You will lead investigations into complex customer-reported issues and production incidents, triage with data-driven prioritization, and coordinate with Engineering, Product, Security, Legal, and CS to ensure timely, safe fixes and clear customer communications. You’ll create durable solutions by developing internal/external tooling, writing runbooks, contributing to RCAs and preventive actions, and maintaining a visible backlog of defects and improvements. Requirements include 3–5+ years in technical support engineering or similar, strong incident response and triage experience, scripting or development for tooling, excellent communication, and cross-functional leadership; the role is hybrid with 2 days per week in Austin, but remote work is flexible. Miro is a global, diverse company with a mission to empower teams, offering benefits such as equity, wellbeing, a WFH equipment allowance, and an L&D stipend, and emphasizes belonging, inclusion, and collaboration across 13 hubs.

The SWAT team partners with Engineering to protect product quality, accelerate incident resolution, and remove recurring friction, handling high-impact escalations and building internal tooling to improve responsiveness and reliability. As a SWAT Engineer II, you will act as a technical responder for complex customer-reported issues and production incidents, lead investigations, triage with a data-driven backlog, and turn learnings into durable fixes, runbooks, and tooling, with a follow-the-sun on-call rotation. The role requires 3–5+ years in technical support engineering or similar production-facing roles, proven incident response and triage experience, scripting/automation skills, and strong cross-functional communication and leadership. The position is hybrid with 2 days a week in the Austin hub; candidates in Austin or surrounding areas are preferred, but working from home is possible when needed. Miro offers equity, wellbeing benefits, a learning stipend, and a diverse, inclusive culture aligned with its mission to empower teams, and notes a Recruitment Privacy Policy for applicant data.

- Miro's SWAT team partners with Engineering to protect product quality and accelerate incident resolution across 4–5 global support hubs, operating in a hybrid model with a baseline in the Austin hub. - As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, conducting rapid investigations, precise triage, cross-functional collaboration, and turning learnings into durable fixes, processes, documentation, and tooling, with a follow-the-sun on-call rotation. - Your responsibilities include leading investigations, isolating root causes, maintaining a data-driven backlog of defects and improvements, building lightweight tools and workflows to streamline diagnostics and mitigations, and contributing to RCAs, runbooks, and product feedback while coordinating with Engineering, Product, Security, Legal, and CS. - Requirements are 3–5+ years in Technical Support Engineering or related roles, proven incident response and triage experience, ability to unblock escalations quickly, scripting/development experience for tooling, and excellent written and verbal communication plus cross-functional leadership. - Miro offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific benefits detailed on the Global Miro benefits board; the company emphasizes belonging and inclusive collaboration, and while Austin-based hub presence is preferred, remote work is flexible.

Miro’s Customer Support organization partners with Engineering to protect product quality, accelerate incident resolution, and remove customer friction, with the SWAT team (Stabilization, Workaround, Advocacy, and Triage) owning high-impact escalations and building internal tooling to improve responsiveness and reliability. The SWAT team operates across 4–5 global support hubs, tackling tough, technical, and complex issues to ensure continuous coverage for worldwide customers while maintaining empathy and proactive service. As a SWAT Engineer II, you’ll be a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging precisely, collaborating across Engineering and Support, and turning learnings into durable fixes, processes, documentation, and tooling, plus participating in a structured follow-the-sun on-call rotation. You’ll lead investigations, isolate root causes, drive resolutions or escalations with clear SLAs, maintain a visible data-driven backlog of defects and improvements, build lightweight tools/workflows, provide technical leadership, contribute to RCAs and preventive actions, and coordinate with Engineering, Product, Security, Legal, and CS during incidents. Requirements include 3–5+ years in Technical Support Engineering or similar, proven incident response and triage experience, ability to unblock escalations with fast triage and decisive action, scripting or development for internal tooling, and strong cross-functional communication; Miro offers global benefits, equity, wellbeing perks, a Learning & Development stipend, a hybrid model with 2 days weekly in the Austin hub (Austin-area preferred but remote work is possible), and a strong commitment to diversity and belonging.

Miro's SWAT team (Stabilization, Workaround, Advocacy, and Triage) partners with Engineering to protect product quality, accelerate incident resolution, and reduce customer friction, operating across 4–5 global hubs with a hybrid Austin-based model. The SWAT Engineer II is a technical responder for complex customer-reported issues and production incidents, quickly investigating, triaging, collaborating across Engineering and Support, and turning learnings into durable fixes, processes, documentation, and tooling, with a follow-the-sun on-call rotation. Responsibilities include leading investigations, isolating root causes, prioritizing escalations with a data-driven backlog, building tooling and workflows to streamline diagnostics and mitigations, providing technical leadership, and contributing to RCAs and product feedback. Requirements are 3–5+ years in technical/support engineering or similar production-facing roles, proven incident response and triage experience, the ability to unblock escalations with fast triage and collaboration, practical scripting/development for internal tooling, and excellent written and verbal communication plus cross-functional leadership. Perks include a global benefits package (equity, wellbeing, equipment allowance, and L&D stipend), a diverse and collaborative culture emphasizing belonging and inclusion, and location flexibility with a preference for Austin residency, plus information about Miro’s mission and life at the company.

The job posting describes the Workplace Manager role at Miro, part of the Workplace department’s Operations function, responsible for the Austin, San Francisco, New York, and Sydney hubs to deliver a world-class employee experience within the Integrated Workplace Excellence framework. You will develop and execute Miro’s workplace strategy, own hub-related projects, maintain strong relationships across the company, and ensure offices are comfortable, functional, and supportive of engagement and collaboration. You’ll coach and grow the Austin team, manage vendors and contracts, and lead workplace projects such as moves and program roll-outs. Candidates need at least 5 years in a similar role, proven team leadership, strong negotiation and vendor management, excellent communication, problem-solving, adaptability, and a self-starting ownership mindset. The role offers competitive pay with growth opportunities, equity, wellbeing and development stipends, location-based benefits, and highlights Miro’s diverse, inclusive culture and mission, along with privacy policy context.

This role is part of Miro's Workplace department and uses a data-driven approach to design policies that underpin a safe, world-class hub experience as part of the Integrated Workplace Excellence framework. The Workplace Manager will oversee the Austin, San Francisco, New York, and Sydney offices, focusing on delivering a world-class employee experience, ensuring the spaces are safe and functional, and shaping Miro's workplace strategy and service delivery. Responsibilities include developing and executing the workplace strategy, owning hub-related projects and day-to-day execution, coordinating internal events, maintaining office spaces and liaising with building management, coaching regional team members, and managing vendors/contracts with SLAs, including moves and program rollouts. Requirements include at least five years in a similar workplace/facilities management role, proven experience in leading teams, strong negotiation and vendor management skills, excellent communication, problem-solving, and a self-motivated ownership mindset. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend, and Miro emphasizes diversity and inclusion across 13 hubs worldwide, with recruitment privacy policies governing applicant data.

The Operations function within Miro's Workplace department uses a data-driven, innovative approach to design policies and protocols that underpin a safe, secure, and world-class hub experience under the Integrated Workplace Excellence framework. The Workplace Manager will lead the Austin, San Francisco, New York, and Sydney offices to the next level by delivering a world-class employee experience, ensuring safety and functionality, and shaping Miro's workplace strategy and service delivery. Key responsibilities include developing and executing the workplace strategy aligned with business objectives, owning hub projects, maintaining strong stakeholder relationships, managing employee experience events, coordinating office maintenance, and liaising with building management. The role also involves coaching and developing the Austin team, overseeing workplace vendors and contractors, negotiating contracts, and managing projects such as office moves and program rollouts. Candidates should have at least five years in a similar role, proven leadership and vendor-management skills, excellent communication and problem-solving abilities, with benefits including equity, wellbeing, equipment allowance, and a Learning & Development stipend, along with Miro’s commitment to diversity and privacy.

The role sits in the Operations function of Miro's Workplace department, using a data-driven approach to design policies that support a safe, world-class hub experience as part of the Integrated Workplace Excellence framework. The Workplace Manager will oversee the Austin, San Francisco, New York, and Sydney offices to deliver a world-class employee experience, ensure safety and functionality, and help shape Miro's workplace strategy with consistent service and learning-lab initiatives. Responsibilities include developing and executing the workplace strategy, leading hub projects with cross-functional teams, managing day-to-day office operations, coordinating events and maintenance, overseeing vendor contracts and relocations, and coaching regional team members to own the office end-to-end. Required qualifications include at least 5 years in a similar workplace/facilities role, proven leadership, strong negotiation and vendor-management skills, excellent communication, problem-solving ability, and a self-starting ownership mindset. The package includes global benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, along with Miro’s emphasis on diversity and inclusion and information about the recruitment privacy policy.

The posting describes Miro's Workplace team within Operations, which uses innovative technology and a data-driven approach to deliver a safe, world-class hub experience as part of the Integrated Workplace Excellence framework. The role is for a Workplace Manager overseeing the Austin, San Francisco, New York, and Sydney offices, responsible for delivering a world-class employee experience and helping shape Miro’s workplace strategy. Key duties include executing the workplace strategy, owning hub-related projects, coordinating maintenance and events, ensuring safe and functional offices, and managing vendors, contracts, and office moves. Requirements include a minimum of five years in a similar Workplace/Facilities Manager role, leadership and team development experience, strong vendor negotiation skills, excellent communication, problem-solving, and a self-starting, accountable attitude. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details, and Miro emphasizes diversity, belonging, collaboration, and inclusion in its culture, along with a Recruitment Privacy Policy.

Miro is seeking a Regional Workplace Manager to elevate its Austin, San Francisco, New York, and Sydney offices and execute a world-class employee experience aligned with the Integrated Workplace Excellence framework. The role involves owning hub experiences, leading cross-functional projects, ensuring safety and functionality, coordinating office maintenance, and delivering exceptional customer service and employee engagement. It also includes managing all workplace vendors and contracts, overseeing office moves and programs, and coaching a local team to run the office end-to-end. Requirements include a minimum of 5 years in a similar Workplace/Facilities Manager role, proven leadership, strong vendor management and negotiation skills, excellent communication, problem-solving abilities, and a self-motivated ownership attitude. Perks include competitive salary, growth opportunities, equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend, with Miro emphasizing diversity, belonging, and collaboration across its 13 global hubs.

Miro is hiring a Regional Workplace Manager to lead the Austin, San Francisco, New York, and Sydney offices, responsible for delivering a world-class employee experience and shaping Miro’s workplace strategy within the Integrated Workplace Excellence framework. You will own the hub experience by collaborating with cross-functional project teams, maintaining strong relationships with employees and senior stakeholders, and ensuring consistent, exceptional service delivery. Key duties include developing and executing workplace programs aligned with business objectives, coordinating internal events, ensuring offices are comfortable and functional, and managing maintenance and building relationships. As the Regional Workplace Manager, you will coach and develop your team, oversee vendors and contractors, negotiate contracts and SLAs, and lead office moves, relocations, and other workplace projects. Requirements include at least five years in a similar workplace or facilities management role, proven leadership and vendor-management skills, strong communication and problem-solving abilities, and a proactive, self-starting mindset; Miro emphasizes diversity and inclusion and offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific details on the benefits board.

- The Operations function within the Workplace department uses innovative technology and a data-driven approach to design policies that enable a safe, secure, and world-class hub experience as part of Miro's Integrated Workplace Excellence framework. - The role is a Workplace Manager overseeing offices in Austin, San Francisco, New York, and Sydney, tasked with delivering a world-class employee experience and shaping the company's workplace strategy. - You will own hub-related projects, coordinate day-to-day execution, support employee engagement initiatives, ensure comfortable and functional office spaces, and manage vendors, contracts, and office moves. - Requirements include at least 5 years in a similar role, proven team leadership, strong negotiation and vendor management skills, excellent communication, problem-solving ability, and a self-starting ownership mindset. - The position offers equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, reflecting Miro's diverse and inclusive culture and global benefits, with a Recruitment Privacy Policy for applicants.

- The posting is for a Workplace Manager at Miro, part of the Workplace/Operations team, responsible for delivering a safe, secure, and world-class hub experience across Austin, San Francisco, New York, and Sydney as part of Miro’s Integrated Workplace Excellence framework. - The role involves developing and executing Miro’s workplace strategy aligned with business objectives, owning hub-related projects, and ensuring an exceptional employee experience and consistent service delivery. - Responsibilities include managing office spaces, coordinating maintenance, liaising with building management, supporting employee events and programs, and overseeing all workplace vendors/contractors as well as office moves and relocations. - Requirements call for a minimum of 5 years in a similar workplace/facilities role, proven leadership and vendor-management skills, strong communication, problem-solving ability, and a self-motivated, accountable mindset. - What’s in it for you includes equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend, within a diverse, inclusive culture; benefits may vary by location, with a Global Miro benefits policy and recruitment privacy considerations.

The posting describes a Workplace Manager role within Miro’s Operations function, focused on delivering a data-driven, policy-backed, safe and world-class hub experience under the Integrated Workplace Excellence framework. The role oversees the Austin, San Francisco, New York, and Sydney offices, aiming to create a happy, productive employee experience, ensure safety and functionality, foster collaboration, and shape Miro’s workplace strategy including learning-lab style service delivery. Key duties include developing and executing the workplace strategy, owning hub projects with cross-functional teams, communicating with employees and leaders, supporting events and programs, maintaining office spaces, coaching local team members, managing vendors and contractors, and overseeing office moves and other projects. Requirements include at least five years in a similar Workplace/Facilities Manager role, proven team leadership, strong vendor negotiation skills, excellent communication, problem-solving ability, adaptability, ownership, and a self-starting attitude. Miro offers a global benefits package (equity, wellbeing support, a WFH equipment allowance, and a learning and development stipend) and emphasizes belonging and inclusion as it grows its diverse, multi-hub workforce, along with notes on recruitment privacy policy.