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The Services Consultant leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions are technically sound and aligned with customer goals. They act as a Zendesk for Contact Center subject matter expert, providing recommendations, handling high-profile customers, and leading design and configuration workshops that translate business objectives into detailed Technical Design Documents while configuring AWS resources in customer accounts (including Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, and more). They collaborate with cross-functional teams (Solution Architects, Engagement Managers, Technical Architects) to support development, testing, and go-live, and conduct technical training, handovers, and knowledge transfer for customers. Qualifications include 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building and deploying complex cloud-based solutions, automation experience, and strong hands-on coding skills with AWS Lambda and Python. Zendesk emphasizes a hybrid, inclusive culture, with a US base salary range of $137,000–$205,000 (potential bonuses) and commitments to equal opportunity and accommodations, noting that AI screening may be used in the hiring process.

Zendesk is offering a nine-week, full-time summer internship in Global Revenue Operations to support internal process improvements and AI-driven monetization initiatives, with an early June start, about 40 hours per week, and 2-3 days on-site at the Madison, WI office, plus a dedicated mentor. The role is hybrid, combining remote work with in-person collaboration to foster hands-on project experience and build professional relationships while leveraging data-driven insights to optimize pricing and operational efficiency. Responsibilities include supporting RevOps process improvements and automation (including AI optimizations), assisting with legacy customer integrations from mergers and acquisitions, performing UAT for commerce-to-cash systems, documenting workflows, conducting data extractions, creating enablement materials, and learning core systems like Stripe, Zuora, Salesforce, CPQ, and Zendesk Support. Requirements are active enrollment in a related degree program, strong G-Suite and Zoom skills, preferred familiarity with CRM tools, US work authorization, and a Madison-area residence preferred; compensation ranges from $26.44 to $39.90 per hour and may include bonuses or benefits. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and provides accommodations for disabilities; AI may be used in screening applications, and applicants can request accommodations as needed.

The Finance & Strategy team at Zendesk is offering a ten-week Financial Analysis & Strategy Analyst Intern role (June 7–August 6, 2027) to support C-level decisions through forecasting, modeling, and strategic partnership. Interns will analyze financial results, build models, manage organizational budgets with executives, drive process automation, and contribute to monthly/quarterly P&L reporting and cross-functional alignment. Minimum requirements include pursuing a bachelor’s degree with planned Spring 2028 graduation, experience with financial modeling and data, strong Excel/GSuite skills, and familiarity with ChatGPT/LLM tools, plus an AI-first, team-oriented mindset. Compensation ranges from $31.25 to $61.00 per hour and may include bonuses or benefits, with a hybrid work arrangement requiring some in-office presence and a schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; applicants should note AI screening may be used and accommodations are available for applicants with disabilities.

Zendesk is seeking a ten-week Financial Analysis & Strategy Intern (June 7–August 6, 2027) to help forecast, model, and provide strategic financial insights that support scaling to a multi‑billion‑dollar business. The role involves analyzing financial results, building models, managing budgets, driving process automation, and contributing to monthly/quarterly P&L reporting with cross‑functional alignment. Candidates should be pursuing a bachelor’s degree with expected Spring 2028 graduation, have experience with modeling and data, strong Excel/GSuite skills, and familiarity with ChatGPT/LLMs, plus an AI‑first, problem‑solving mindset. The US hourly base pay is $31.25–$61.00, with potential bonuses/benefits depending on location and qualifications. Zendesk offers a hybrid work model, is an equal opportunity employer prioritizing diversity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities.

The role is a regional leader for Zendesk’s Expert Services Consulting (based in Austin or Madison) reporting to Bethany Neubauer, with a mandate to deliver predictable, high-quality outcomes and accelerate customer value using data- and AI-enabled delivery. You will hire, coach, and scale the regional consulting team, own delivery performance across your portfolio—from staffing and design to customer satisfaction— and monitor KPIs, utilization, capacity, and risk with remediation to protect retention and expansion. You’ll partner cross-functionally to drive customer adoption, expansion, and retention, and you’ll innovate scalable delivery motions while guiding the team through evolving priorities and organizational shifts. Basic qualifications include 7+ years in Professional Services/Enterprise SaaS, 2+ years of people management, experience delivering multiple engagements with responsibility for utilization and quality, and a Bachelor’s degree; preferred qualifications include Zendesk certification, experience with AI-enabled tools, ability to distill AI concepts, and advanced degrees or certifications in PM or AI strategy. Compensation for US roles ranges from $160,000 to $240,000 OTE with a base/commission split of 91/9, potential bonuses, and Zendesk’s commitment to hybrid work, equal opportunity, and accommodations, with AI screening as part of the process.

The Senior Staff Data Engineer in Zendesk’s Enterprise Data & Analytics team will architect and build an AI-ready semantic data platform, including foundational data models, a governed semantic layer, and conversational analytics to enable analytics, applications, and AI agents from a single trusted business understanding. The role blends data engineering, data architecture, software engineering, and AI, partnering with architects, data engineers, data scientists, analysts, and AI teams to create reusable, reliable, observable, secure, and governable platform capabilities that are practical to adopt and implemented hands-on from prototyping to production. Responsibilities include defining the enterprise semantic architecture for metrics, dimensions, entities, relationships, grain and time semantics; establishing semantic contracts; evaluating long-term platform architectures (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube, etc.); designing metadata-driven capabilities for discovery, deterministic metric computation, query generation, access governance, versioning, and extensibility; shaping how conversational analytics consume semantics, establishing golden datasets and evaluation practices, and leading multi-team initiatives while mentoring and treating the platform as an internal product. Basic qualifications require 10+ years in data engineering/architecture and at least 3+ years hands-on semantic layer work, experience designing large-scale systems used by multiple teams, deep expertise with Snowflake/Databricks, dbt, and cloud ELT pipelines, strong software engineering with SQL and languages like Python/Java/Go/Scala, and excellent communication; preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML, text-to-SQL, and vendor evaluations. The data stack includes ELT tools (MySQL CDC, Kafka, Snowflake, Fivetran, dbt Core/Cloud, Astronomer, Alation, Montecarlo), BI tools (Tableau, Looker), and infrastructure (AWS, Kubernetes, Terraform); the US base salary is $200k-$300k with potential bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and accommodations.

Zendesk is seeking a Senior Sales Engineer who operates at the intersection of enterprise software strategy and advanced AI automation, focusing on architecting agentic AI‑driven workflows rather than a traditional presales role. The role includes owning the technical strategy for global customer engagements and advising C‑suite and engineering leadership, while designing, building, and operationalizing AI workflows, leading architecture discovery, and developing scalable accelerators and API components. You will own the technical sales lifecycle from qualification to execution, architect secure, scalable topologies using Zendesk APIs and major cloud platforms, and collaborate with Product Management and Engineering to feed field insights into the roadmap. Required qualifications include a bachelor’s in a quantitative field, 5+ years in technical presales or solution architecture in enterprise SaaS, strong fluency with modern web technologies and APIs, AI/ML expertise (LLMs, prompt engineering, RAG, autonomous agents), and domain knowledge in enterprise infrastructure or CCaaS/ITSM, with 30–50% travel; preferred include experience creating reusable guides and executive‑level storytelling. The role offers US OTE from $226,000 to $338,000 (80/20 base/commission), a hybrid work model with some in‑office time, and Zendesk’s commitment to equal opportunity and accommodations, including AI screening where applicable.

Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers to improve how customers discover, adopt, and expand Zendesk through a product-led growth motion. The role is hands-on and strategic, shaping analytics strategy, operating model, and capabilities while building cross-functional relationships to drive self-service bookings, net customer growth, and AI penetration across the customer journey. You will establish measurement for the PLG funnel, analyze customer behavior with segmentation, cohorts, funnels, retention, and experiments, design measurement plans for initiatives, and create reusable analytics assets and dashboards. Required qualifications include significant experience in product/growth analytics or related field, strong SQL and Python/R skills, experience with Snowflake/dbt or similar platforms, and the ability to define meaningful metrics and communicate findings to both technical and non-technical audiences. The US base salary range is 172,000 to 258,000 with potential bonuses or benefits; Zendesk is an equal opportunity employer with a hybrid/work-from-office approach and commitments to fairness, diversity and inclusion, and to providing accommodations, while noting that AI screening may be used in applications.

The role aims to accelerate customers’ time-to-value from Zendesk AI by driving adoption and operational excellence, owning multi-year AI roadmaps, and aligning Product, Services, Sales, and Partners to deliver measurable business impact, renewals, and revenue growth. You’ll be responsible for end-to-end AI roadmap delivery, acting as design authority for deployments, coordinating complex integrations with cross-functional teams, and co-creating a forward-looking AI strategy with executive stakeholders. You’ll also sustain engagement through internal and external alignment, serve as Engagement Lead with recurring cadences and mutual roadmaps, own channel and adoption strategies, and use data-driven insights to improve adoption and retention while surfacing risks. Requirements include 5+ years in customer success/experience, 1+ year AI experience, enterprise SaaS GTM experience, adoption analytics experience, strong program management, and a bachelor’s degree; AI domain knowledge and certifications are preferred. The role offers US OTE roughly $118k–$178k with a 70/30 base/commission split, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening potentially used in the application process.

The Director, Compensation at Zendesk leads the strategy, governance, and global operational execution of compensation programs to enable competitive pay, talent retention, and scalable, equitable practices. They define the global compensation roadmap, oversee analytics, tools, and systems, and partner with Finance, Legal, Payroll, Talent Acquisition, HR Business Partners, Total Rewards, and business leaders to drive workforce planning, pay equity, and market competitiveness. They are the functional authority on complex compensation matters, establish policy guardrails, govern governance processes, and oversee executive compensation support, vendor strategy, and process improvement across regions. Requirements include a bachelor’s degree and 12+ years in global/executive compensation or related fields, 5+ years of people leadership, strong cross-functional collaboration with senior leaders; preferred CCP or equivalent credentials, experience supporting executive compensation programs and governance, deep knowledge of pay principles and compliance, and the ability to operate in ambiguity with strong analytical skills. The US base salary range is 196k-294k with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, and notes that AI may screen applicants with accommodations available, as part of being an equal opportunity employer.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations function to build scalable systems, processes, and an operating rhythm that enable fast, high-quality, and measurable marketing impact across funnel operations, campaign execution, journey orchestration, martech, and process optimization. Responsibilities include leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes, and setting strategy and governance for the marketing tech ecosystem while partnering with cross-functional teams. The role emphasizes thoughtful use of automation and AI to boost campaign velocity and decision quality, establishes performance visibility for health metrics, and translates complex topics into clear senior-leader recommendations with trade-offs and investment guidance. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops with leadership experience, proven experience with marketing automation and CRM, funnel/campaign/orchestration, complex program management, and familiarity with Salesforce/Marketo and AI tools; experience in a high-growth B2B SaaS or global environment is preferred. Zendesk highlights an inclusive culture, hybrid work options, and equal opportunity employment, with a US base salary range of $220,000–$330,000 plus potential bonuses, and offers accommodations for disabilities and AI-screening disclosures as part of the hiring process.

The Director of Marketing Analytics at Zendesk leads a Marketing Strategy & Operations team to transform data into better decisions, owning marketing measurement across the funnel, attribution, forecasting, experimentation, data quality, and executive storytelling. Responsibilities include building a high-performing analytics team, defining the measurement strategy with standardized KPIs and ROI frameworks, creating scalable dashboards and self-service analytics (Agentic Analytics), and partnering across Finance, Sales/RevOps, Data/Engineering, Product, and Marketing for planning, budgeting, and governance, while advancing attribution to link activity to pipeline and revenue. The role emphasizes turning insights into actionable recommendations, establishing data quality, semantic layers, and governance to make analytics reliable and understandable for executives and non-technical stakeholders. Qualifications call for 10+ years of marketing analytics experience, strong SQL and data-modeling skills, experience with data warehouses and BI tools, capability to integrate marketing, web, CRM, and revenue data, and a track record of influencing senior stakeholders, with prior high-growth B2B SaaS experience preferred. Compensation includes a US base salary range of $203,000–$305,000 plus bonus and benefits, and Zendesk highlights its hybrid work model, AI screening for applications, and a firm commitment to diversity, equity, and inclusion along with accommodations for applicants with disabilities.

The Sr. Marketing Strategy & Operations Lead at Zendesk is a senior individual contributor responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, business operations, performance management, and cross-functional coordination. Responsibilities include partnering with Marketing leaders to set annual and quarterly priorities and milestones, driving planning, forecasting, budget and resource discussions, defining ownership and decision rights, creating operating frameworks, and analyzing performance to surface trade-offs and improve growth and efficiency. The role also involves coordinating with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams; facilitating leadership discussions; and identifying opportunities to simplify processes and automate recurring work. Qualifications include 8+ years in marketing strategy, operations, or related fields; experience leading planning and cross-functional initiatives; strong analytical and financial modeling skills; ability to build executive-ready narratives; and a preference for experience in a high-growth B2B SaaS or global marketing environment. Compensation includes a US base salary range of $134,000 to $200,000, with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace, AI screening disclosures, and an equal opportunity policy with accommodations for disabilities.

Zendesk for Startups is hiring a strategic, hands-on Startup Growth & Campaign Manager to own end-to-end funnel execution, bridging top-of-funnel acquisition with mid-funnel activation to attract startup founders and convert admitted accounts into paid Zendesk users. You will design and execute integrated multi-channel campaigns across paid, organic, partner, and community channels, build mid-funnel nurture streams and founder-centric content, and drive onboarding, go-live, and paid subscription conversion. The role includes delivering digital programming and events—workshops, webinars, AI immersion sessions, and product deep-dives—to guide startups through workspace setup and rapid deployment of Zendesk AI capabilities. Candidates should bring 6+ years in growth, demand, lifecycle, or product marketing (ideally in B2B SaaS or startup-focused roles), experience marketing to founders or SMBs, strong campaign ownership, excellent copywriting, and working knowledge of paid media, analytics, CRM/marketing automation, and SEO. The US base salary range is $96,000–$144,000 with potential bonuses and benefits; Zendesk operates a hybrid work model, is an equal opportunity employer committed to DEI, and provides accommodations and AI-based screening where allowed by law.

Zendesk is hiring an Enterprise Account Executive for the Bay Area to grow enterprise AI-driven CX solutions and build trusted relationships with high-value technology accounts. You’ll drive revenue by acquiring new enterprise customers, expanding AI/automation adoption, creating territory and account plans, and leading complex multi-stakeholder deals with proof-of-concept stages and ROI-driven value. Requirements include 8+ years of cloud/software B2B sales or solution engineering, success selling to enterprise tech companies, a strong quota history, executive-facing skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel within the Bay Area. The role offers a US annualized OTE of $340k-$510k (base/commission 50/50), with possible bonuses, and a hybrid work model requiring some in-office presence as arranged. Zendesk emphasizes its AI-powered CX mission, inclusive culture, and equal opportunity employment with accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applicants.

Zendesk is seeking a Technical Sales Engineer (Senior SE) for its specialized engineering presales team to develop hands-on POCs, write code, and build complex API integrations that demonstrate Zendesk’s platform and AI capabilities. You will own technical execution of customized demos, maintain API integrations, participate in deep technical validations, and collaborate on reusable tooling and automation to accelerate the field team while staying current with AI trends like LLMs and prompt engineering. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or as a hands-on software developer, proficiency with JavaScript/Python/Node.js and REST/SOAP APIs, and a willingness to travel about 30%; preferred qualifications include cloud experience, architecture presentation skills, and a portfolio of projects. The US total compensation range is $188k–$282k OTE with an 80/20 base/commission split, and the role offers a hybrid schedule requiring some in-office time as determined by the hiring manager. Zendesk emphasizes inclusivity, global offices, and fairness, notes that AI screening may be used in applications, and provides equal opportunity employment with accommodations for disabilities.

Zendesk is hiring an Enterprise Account Executive for its AI-focused sales team to help enterprise customers transform their CX with AI-driven service solutions and expand Zendesk’s footprint in strategic, high-value accounts. You’ll drive top-line revenue by acquiring new enterprise customers, expanding AI and automation adoption, and leading multi-month, value-centric deals with proof-of-concept stages and AI-enabled solution design. Responsibilities include creating quarterly territory and account plans, maintaining a robust pipeline and accurate forecasting, building C-level relationships, collaborating across Product, Solutions Engineering, and Customer Success, and closing high-value, ROI-driven deals. Requirements include 8+ years of cloud/software B2B sales or solution engineering, a proven record of quota attainment, experience selling to enterprise technology organizations, strong executive engagement, and willingness to travel; candidates must reside in the New York metro area. Compensation ranges from $283,000 to $425,000 OTE with a 50/50 base/commission split (plus potential bonus), and Zendesk highlights hybrid work, equal opportunity employment, diversity and inclusion, and accommodations, including AI screening per policy.

Zendesk is hiring a Product Marketing Manager - Solutions to lead strategy, development, and execution of go-to-market launches for multi-product solutions and select industries, including solution-level positioning and narrative arcs. You will create marketing collateral (solution briefs, whitepapers, ROI calculators, decks, and case studies), partner with Product Management, Product Marketing, and Sales to translate cross-product capabilities into value, and develop sales enablement programs while conducting competitive research and buyer intelligence to drive pipeline growth. The role requires 10+ years of progressive B2B SaaS product marketing experience, experience with AI tools, and a background in solutions marketing or multi-product packaging, plus strong storytelling and cross-functional leadership; basic qualifications emphasize experience marketing within CX/CRM/enterprise helpdesk ecosystems. The position is hybrid with some in-office presence and Zendesk notes a global workforce of over 5,000 employees and a flexible work model. Zendesk is an equal opportunity employer, provides information on EEO rights and accommodations for disabilities, may use AI screening, and the US base salary range is $153,000–$229,000 with potential bonuses or incentives.

Zendesk is seeking a motivated leader to own internal process improvements and automate operational processes to scale Global Revenue Operations, partnering with Sales, IT, Growth & Monetization, and Product Development, reporting to the VP of Finance Transformation. In the first year, the leader will establish a clear global operating model, strengthen roadmap governance, improve process documentation and controls, expand automation and AI solutions, and begin leading pricing and packaging initiatives to improve Quote-to-Cash efficiency, accuracy, and stakeholder experience. Responsibilities include owning the end-to-end QTC operations roadmap (CPQ, quote configuration, approvals, order capture, billing readiness, provisioning, payments, collections handoffs, and data flows), defining global process standards, identifying friction points, building a globally distributed REV OPS Business Operations team, managing vendor relationships with CPQ, Billing, Collections, and payment providers, and driving cross-functional projects to automate and scale processes. Required qualifications include 10+ years in Revenue/Finance/Business Operations or QTC transformation in SaaS/tech, global team leadership, deep CPQ/billing/provisioning/data flow expertise, proficiency with AI tools, strong executive communication, and experience in governance, pricing launches, SKU governance, and change management, plus hands-on experience with Salesforce, Zuora, and related integrations. The role offers a US base salary range of $185,000-$277,000 with potential bonuses, benefits, or incentives, and Zendesk emphasizes AI screening, hybrid work flexibility, and a commitment to equal opportunity, DEI, and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a highly strategic Principal Product Manager for CRM & Sales Systems to own the vision, strategy, and multi-year roadmap for the CRM and sales technology stack, working within a leadership triad with the CRM Architect and the CRM Platform Tech Lead. The role emphasizes defining the vision, aligning technology investments with global sales goals, and championing an AI-first approach by integrating capabilities such as generative AI, predictive forecasting, sales copilots, and automated data capture to boost seller productivity and insights. You will redefine sales workflows, translate business needs into clear requirements, lead the triad to ensure architecturally sound and efficiently delivered solutions, and manage a ruthless product backlog with KPIs for adoption, user satisfaction, and business impact. Required qualifications include 8+ years in product management (with at least 3+ years in internal GTM systems, CRM, or Sales Ops at Principal/Senior level), an AI/innovation focus, deep domain expertise in B2B sales processes and Lead-to-Cash, technical fluency with Salesforce and AI integrations, collaboration skills, and a user-centric mindset; bonus points for prior Sales/RevOps experience, Salesforce Admin certifications, and proven AI feature rollouts. Zendesk offers a US base salary range of $183,000-$275,000 (with potential bonuses and incentives), a hybrid work policy, and a commitment to equal opportunity, diversity, equity, and inclusion, along with accommodations for applicants and a note that AI screening may be used in the hiring process.

Zendesk seeks a hands-on CRM Platform Tech Lead to be the technical anchor for the CRM engineering squad, focusing on the here-and-now and turning complex business requirements into scalable, elegant solutions while championing an AI-first mindset. You will own the technical delivery of sprint commitments, translate high-level requirements into executable designs (when to use Flow vs. Apex, complex triggers, or custom UI components), and lead by example with hands-on work on heavy integrations and AI-driven CRM features. As a mentor, you will elevate the team through pair programming, code reviews, and enforcing development best practices, while ensuring release hygiene by partnering with QA and Release Management on version control, CI/CD, and automated testing. Requirements include 10+ years of enterprise CRM development experience (preferably Salesforce) with at least 3 years in a technical lead or squad lead role, expert-level proficiency in Apex, LWC, SOQL, REST/SOAP APIs, an AI-forward approach, delivery focus, agile proficiency, and strong communication; bonus points for advanced CRM certifications and experience implementing AI within CRM or GTM tools. Zendesk offers a hybrid work environment, equal opportunity employment, and a US base salary range of $161,000-$241,000 with potential bonuses; AI screening of applications may occur, and reasonable accommodations are available for applicants with disabilities.

Zendesk is hiring a Senior Analyst, CX Data & Insights, an individual contributor who acts as a trusted advisor to CX leadership by translating complex datasets into strategic guidance and measuring the business impact of the global post-sales strategy. Key responsibilities include strategic business analysis and impact modeling to drive data-driven decisions, churn and customer health analytics, and quantifying improvements in gross and net retention while leading quantitative work on complex projects. The role also covers “vibe coding” and intelligent ecosystem integration, leveraging AI tools and Snowflake AI features to prototype scripts, automate reporting, and map data flows across Salesforce, Gainsight, Gong, and Snowflake. Candidates should have 7+ years of experience in Strategy & Operations or Advanced Data Analytics in a high-growth B2B SaaS environment, with production-level SQL, Snowflake data warehousing expertise, domain knowledge of post-sales metrics (GRR, NRR), and experience working with core tech stacks like Salesforce, Gainsight, and Gong. The position offers a US base salary of $139,000–$209,000 plus potential bonuses or incentives, supports hybrid work, and Zendesk commits to equal opportunity and accommodations, including AI screening policies and accessibility commitments.

Zendesk is hiring a Vice President, Global Communications to lead internal and external communications, executive and C-suite advisory, analyst relations, and public relations to advance the company’s brand, growth, and AI-driven product and go-to-market priorities. The role involves shaping global communications strategy, advising the CEO and senior leaders, managing enterprise internal communications for major initiatives, directing external PR and crisis response, and building a high-performing global team with budgets and KPIs. You’ll measure impact with data and collaborate with the Content & Brand team to drive consistent company and brand narratives across channels. Requirements include 10+ years in communications with 5+ years leading global cross-functional teams, proven crisis and executive-prep experience, strong media/analyst relations, and AI literacy; SaaS/tech experience is preferred, along with potential experience in M&A communications, global budgeting, and international markets. The compensation includes a US base salary of $320,000–$480,000 with potential bonuses, and Zendesk emphasizes a hybrid work model, equal opportunity employment, and commitment to diversity, inclusion, and fairness.

Zendesk is hiring a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving conversation flow for AI-driven support. Responsibilities include designing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features across backend and user-facing web experiences; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing real-time challenges like turn-taking, interruptions, responsiveness, and graceful handoffs to humans; and partnering with product and design to polish voice experiences. Qualifications include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven mindset with emphasis on UX quality; ability to debug latency and reliability issues in production; and enthusiasm for cross-functional collaboration with product, design, and ML/speech teams. Preferred qualifications include experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations; familiarity with LLMs, speech models, or conversational AI production infrastructure; experience on fullstack teams shipping both backend and frontend features; and expertise in diagnosing performance and reliability issues under real-time constraints. The US base salary range is $145,000 to $217,000, with potential for bonus, benefits, or related incentives; Zendesk supports hybrid work and a fair, transparent process, noting that AI or automated decision systems may be used to screen applications; Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, with accommodations available for applicants upon request.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding existing partnerships with innovative solutions. The role focuses on driving top-line revenue, cross-selling, managing strategic customer relationships, using data insights to improve prospecting and retention, and creating quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust sales pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, 8+ years in cloud/software B2B sales with a track record of exceeding targets, experience selling to VP and C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, along with willingness to travel. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), potential bonuses, a hybrid work model, AI screening per company policy, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring a Senior Solutions Architect to expand its Services business in North America, acting as the technical bridge between Account Executives and customers to design AI-enabled, scalable customer experience solutions. Key responsibilities include leading technical discovery and scoping with corporate, mid-market, and enterprise customers, owning the technical relationship through the sales cycle, designing end-to-end CX/ITSM/data/automation/AI-enabled solutions, mentoring the AMER Solutions Architecture team, and ensuring proposals align with delivery standards and outcomes. Required qualifications include 2+ years in presales/solutions consulting or similar roles, experience selling or scoping mid-market to enterprise software, the ability to communicate with C-level and technical stakeholders, familiarity with CX/ITSM/CRM platforms such as Zendesk, and experience leading pilots, PoCs, or technical workshops; familiarity with AI-enabled customer service is a plus. The AI/automation emphasis requires hands-on experience with AI tools, agentic workflows, prompt design, reusable AI skills, APIs and integrations, and the ability to explain AI opportunities, limitations, governance, and risk to diverse stakeholders. Compensation includes a US OTE of $206,000–$308,000 (80/20 base/commission), a hybrid/work-from-office-and-remote model, equal opportunity and accommodations, potential bonuses/benefits, and travel as needed for strategic customer engagements; AI screening may be used in the hiring process.

Zendesk is seeking a proactive Senior Counsel, Product (AI) for a fully remote role to support global AI products, reporting to the Director of Product, Privacy, and IP, with a focus on enabling growth while mitigating risk. Responsibilities include providing strategic, risk-calibrated legal advice; shaping AI strategy and compliance (pricing/sales, evolving global AI safety laws, and privacy laws) in collaboration with privacy teams; empowering sales and marketing, liaising with regulators, fostering internal innovation, educating leadership, and mentoring junior staff. The ideal candidate will have strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA), a business-minded pragmatism, strategic vision, agility and ownership, strong prioritization, adaptability, and a technical understanding of AI technology and product concepts, with the ability to collaborate cross-functionally. Basic qualifications are 7+ years of legal experience, including 3+ years in-house, licensed to practice; preferred qualifications include experience advising AI/software product teams and an interest in using AI to optimize processes. Compensation includes a US base salary range of $216,000-$324,000 with potential bonuses or incentives; Zendesk offers hybrid/remote work arrangements, is an equal opportunity employer committed to diversity, may use AI screening in applicant evaluation, and provides accommodations for disabilities.

Zendesk seeks a Senior Director, Strategic AI & Hyperscaler Partnerships to lead the global AI partner strategy and position Zendesk at the forefront of Generative AI, LLM, and Agentic AI, sitting at the intersection of product, engineering, CTO, and corporate strategy while partnering with the Director of AI Partnerships to shape the overarching strategy. The role emphasizes securing top-down buy-in and deep executive engagement to unlock multi-year product and commercial collaboration with tier-1 partners such as OpenAI and Anthropic, as well as platforms like Amazon Bedrock, Baseten, Eleven Labs, and emerging partnerships with Microsoft and Google. Key success metrics include direct CEO access, multi-threaded executive relationships, MFN access for technology and GTM collaboration, access to partner technical talent, and high-impact co-marketing and joint product initiatives. The candidate profile calls for 15+ years of leadership in AI alliances with a hybrid of strategic and technical/product acumen, a strong ecosystem network, a business or MBA background, Bay Area location, and a US base salary range of $298k-$446k base (plus bonuses and incentives). Zendesk emphasizes hybrid work, a commitment to fairness and diversity, equal opportunity employment, and accommodations for disabilities and veterans, noting that AI may be used to screen applications.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Manager, Revenue Recognition in Austin, TX to own the monthly revenue close using Zuora Revenue (RevPro) and ensure an accurate, audit-ready process. The role covers end-to-end close, posting revenue entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the revenue accounting team, and continually improving close procedures and controls. Requirements include 7+ years in revenue recognition or technical accounting with a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge; preferred qualifications include SaaS experience, NetSuite or other ERP experience, and prior staff management. The position offers a hybrid work arrangement with in-office days and a base salary range of $151,000 to $227,000, potentially plus bonus and benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes AI-based screening may be used, and provides accommodations for applicants with disabilities.