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The Senior Analyst, CX Data & Insights at Zendesk will serve as a trusted advisor who bridges complex datasets and strategic CX initiatives to ensure leadership decisions are data-driven and that post-sales changes have measurable business impact. Key responsibilities include delivering prescriptive guidance for CX leadership, performing lifecycle and churn analytics, and building impact models that quantify GRR and NRR improvements, while leading quantitative analysis for projects like annual account carves, territory balancing, and customer segmentation; the role also involves “vibe coding” to prototype AI scripts, leveraging Snowflake AI features and BI tools, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake to create a unified post-sales view. The role requires production-level SQL in Snowflake, ownership of downstream data requirements as part of the CX liaison to the Enterprise Data & Analytics team, and standardization of metric definitions, with a strong emphasis on data governance. Candidates should have 7+ years in Strategy & Operations, Advanced Data Analytics, or Customer Success Operations in a high-growth B2B SaaS environment, an AI-first mindset, advanced SQL and data warehousing experience, domain expertise in post-sales metrics (GRR, NRR), and strong stakeholder management and communication skills. The US base salary range is $139,000 to $209,000, with potential bonuses or incentives, and Zendesk highlights a hybrid/work-from-office model, equal opportunity employment, and accommodations for applicants with disabilities, while noting that AI may be used to screen applications.

Zendesk is seeking a proactive Senior Counsel, Product (AI) for a fully remote role to support global AI products, reporting to the Director of Product, Privacy, and IP, with a focus on enabling growth while mitigating risk. Responsibilities include providing strategic, risk-calibrated legal advice; shaping AI strategy and compliance (pricing/sales, evolving global AI safety laws, and privacy laws) in collaboration with privacy teams; empowering sales and marketing, liaising with regulators, fostering internal innovation, educating leadership, and mentoring junior staff. The ideal candidate will have strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA), a business-minded pragmatism, strategic vision, agility and ownership, strong prioritization, adaptability, and a technical understanding of AI technology and product concepts, with the ability to collaborate cross-functionally. Basic qualifications are 7+ years of legal experience, including 3+ years in-house, licensed to practice; preferred qualifications include experience advising AI/software product teams and an interest in using AI to optimize processes. Compensation includes a US base salary range of $216,000-$324,000 with potential bonuses or incentives; Zendesk offers hybrid/remote work arrangements, is an equal opportunity employer committed to diversity, may use AI screening in applicant evaluation, and provides accommodations for disabilities.

Zendesk is seeking a Senior Director of Product Security to define and lead the company’s product security strategy across SaaS, cloud-native, and AI-enabled systems, making security a native design principle rather than a late-stage checkpoint. The role involves setting the security vision and operating model, building a roadmap with clear outcomes, and partnering with Product, Engineering, AI, Infrastructure, Privacy, Legal, and GRC to align security with business strategy and customer trust. You will serve as a senior technical authority, conducting high-risk architecture reviews, threat modeling, vulnerability analysis, and incident remediation, while driving secure-by-design patterns, automated tooling, and secure SDLC across code, dependencies, APIs, and CI/CD pipelines. Responsibilities also include owning product vulnerability management and response end-to-end, coordinating with bug bounty programs and external tests, and building a high-performing, inclusive global team with strong cross-functional influence. Qualifications include 12+ years in product security and related fields, 7+ years leading teams, hands-on depth across web/API security, cloud security, and AI risk, plus preferred experience with SaaS marketplaces, governance frameworks, and relevant certifications; the US base salary ranges from $278,000 to $416,000 with potential bonuses, and Zendesk supports hybrid work and accommodations.

Zendesk seeks an AI Success Strategist to own the strategic AI roadmap for customers, develop executive partnerships from day one, and ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, delivering multi-year roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs and translate adoption into measurable revenue and retention improvements. Key responsibilities include acting as design authority for deployments, coordinating cross-functional efforts, partnering with executives on long-term AI strategy, sustaining mutual roadmaps, owning channel/adoption strategy, and advising on responsible AI and governance. Requirements include 8+ years in Customer Success/Experience, 2+ years AI experience, enterprise SaaS GTM background, strong adoption analytics, bachelor's degree (advanced degrees or AI strategy/project management certifications preferred); US OTE is $118k-$178k (70/30 base/commission), with potential bonuses, and Zendesk emphasizes diversity and accommodations in its inclusive culture.

Zendesk seeks a Senior Director, Strategic AI & Hyperscaler Partnerships to lead the global AI partner strategy and position Zendesk at the forefront of Generative AI, LLM, and Agentic AI, sitting at the intersection of product, engineering, CTO, and corporate strategy while partnering with the Director of AI Partnerships to shape the overarching strategy. The role emphasizes securing top-down buy-in and deep executive engagement to unlock multi-year product and commercial collaboration with tier-1 partners such as OpenAI and Anthropic, as well as platforms like Amazon Bedrock, Baseten, Eleven Labs, and emerging partnerships with Microsoft and Google. Key success metrics include direct CEO access, multi-threaded executive relationships, MFN access for technology and GTM collaboration, access to partner technical talent, and high-impact co-marketing and joint product initiatives. The candidate profile calls for 15+ years of leadership in AI alliances with a hybrid of strategic and technical/product acumen, a strong ecosystem network, a business or MBA background, Bay Area location, and a US base salary range of $298k-$446k base (plus bonuses and incentives). Zendesk emphasizes hybrid work, a commitment to fairness and diversity, equal opportunity employment, and accommodations for disabilities and veterans, noting that AI may be used to screen applications.

Zendesk is using its AI-powered Resolution Platform to transform CX and ES and is seeking a Sales Engineer to lead technical engagements with top brands as a trusted advisor and solution architect. You’ll conduct technical and business discovery, run AI readiness assessments, design tailored demos and proofs of value, and own the end-to-end technical process from qualification to pilot, ensuring alignment with customer goals and compliance. You’ll architect AI-driven CX and ES solutions using automation, conversational bots, predictive analytics, and orchestration, translate complex AI capabilities into business narratives for IT to C-suite audiences, and collaborate across Sales, Product, Engineering, and Customer Success. The role requires 5+ years of SaaS/CX sales engineering experience, knowledge of web/SaaS architectures, experience with pilots/POCs, deep AI knowledge (LLMs, NLP, automation frameworks), domain expertise in CCaaS/CS software/ITSM/BI/Workforce Management, strong storytelling and communication, a bachelor’s degree, and willingness to travel. US OTE is $148k–$222k (80/20 base/commission) with potential bonuses; it’s a hybrid role with in-office requirements, and Zendesk is an equal opportunity employer that supports DEI and accommodations, with AI screening used per policy.

Zendesk is hiring an AI-savvy SMB Account Executive to grow the SMB customer base and accelerate revenue using AI-driven insights and solutions for authentic, scalable customer experiences. The role involves acquiring new SMB customers, managing relationships, leading AI-informed sales cycles, co-creating AI transformation roadmaps with KPIs, delivering ROI, pursuing cross-sell/upsell opportunities, and maintaining a robust Salesforce pipeline while collaborating with cross-functional teams. Required qualifications include at least 2 years in B2B SaaS sales or solution engineering, proven prospecting and closing skills with AI-assisted methods, strong technical ability to discuss AI architectures and integrations, CRM/tactical planning experience, willingness to travel, and a BA/BS or equivalent. Ideal candidates are customer-centric, data-driven, collaborative, continuous learners and mentors, and strategic thinkers with execution focus who stay ahead of AI trends. Compensation ranges from $111,000 to $167,000 OTE in the US (60/40 base/commission) with a hybrid in-office/work-from-home arrangement, and Zendesk emphasizes equal opportunity, diversity, accommodations, and potential AI-based screening of applications.

Zendesk is seeking a Principal Product Manager for Partner Sales to lead the partner technology ecosystem and create a frictionless end-to-end GTM motion by integrating Impartner with Salesforce, Adobe, and other internal systems for co-selling and deal registration. The role's responsibilities include defining the vision and roadmap for the Partner Sales ecosystem, optimizing the partner journey from onboarding to payout, owning core integrations, driving revenue velocity, leading cross-functional initiatives, and defining KPIs to measure success. Requirements include 8+ years in Product Management with at least 3+ years in B2B SaaS GTM, Channel Sales, RevOps, or Partner Ecosystems at a principal or senior level, with deep knowledge of indirect sales and hands-on experience integrating PRM systems (Impartner) with CRM systems (Salesforce) and other GTM tools. Bonus points are awarded for direct Channel Sales or RevOps experience transitioning to Product Management, Salesforce Admin or Impartner certifications, and experience building custom partner portals or APIs. Why join: an opportunity to transform the partner ecosystem, impact partner revenue growth, and work with a collaborative GTM Product team, with a competitive base salary (US range $208,000–$312,000 plus potential bonuses) and benefits, along with Zendesk’s hybrid work model, DEI commitments, AI screening, and accommodation policies.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse from AI agents across Zendesk products and integrations, blending offensive/defensive security with product sense to secure agent architectures and drive company-wide improvements. Responsibilities include threat modeling for AI features and APIs, maintaining an attacker playbook, engineering secure defaults into agent SDKs and API flows, and building detection, telemetry, and anomaly analytics with automated containment actions. The role covers incident response and forensics, acting as an AI agent investigations expert and defining containment, eradication, and customer communications playbooks, plus stakeholder engagement with Legal/Privacy, Product, and Customer Success, and representing Zendesk in industry forums. Required qualifications include 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security, OAuth/token lifecycle, and session management; practical experience with LLMs/agents and prompt injection risks; and proven cross-functional leadership in a SaaS setting. Preferred qualifications include incident response/forensic experience, prior programs in agent safety or ML security, privacy/compliance familiarity, advanced degree or certifications, and a US salary range of $240,000–$360,000 base with potential bonuses, along with Zendesk’s commitment to equal opportunity, hybrid work, AI screening, and accommodations.

The Engineering Manager, Authentication (Core Services) at Zendesk will lead the Authentication team responsible for core security capabilities (SSO, MFA, login flows, OAuth/API tokens, session management, and abuse prevention) across Zendesk products, ensuring security, reliability, and scalable customer experiences. You will coordinate a distributed team across the US and Europe and partner with Product, Security, Architecture, Legal, and leadership to grow Zendesk’s access management platform and influence cross-organizational authentication strategy and risk posture. Key duties include defining and executing the team roadmap, establishing SLAs/SLOs, improving observability and incident response, translating requirements into secure designs, coaching talent, making architectural tradeoffs, and coordinating resource planning across time zones to meet goals. Required qualifications include 8+ years of software engineering experience with 2+ years of management, experience building/operating high-scale services/APIs, familiarity with identity standards (SAML, OIDC, OAuth2, MFA), and excellent communication; preferred qualifications include IAM scaling experience, data-driven decision making, backend languages and cloud providers, privacy/compliance familiarity, and zero-downtime migrations. There is an AI literacy requirement: candidates must be comfortable using AI-powered tools to increase engineering productivity and lead responsible, risk-aware adoption of Agentic AI for authentication use cases; the US base salary range is $175,000-$263,000 with potential bonuses and benefits, and Zendesk is an equal opportunity employer committed to diversity and inclusion with accommodations available.

Zendesk in San Francisco is hiring a Sr. Workplace Events Specialist to design and deliver inclusive employee events (about 75% of the role) and provide workplace operations support (about 25%), coordinating local logistics and partnering with AMER and LATAM offices as part of a global events strategy. Responsibilities include end-to-end event planning and execution, vendor management, space setup, staffing, on-site delivery, safety/compliance, calendar management, registrations, pre/post-event briefs, and metrics-driven recommendations, plus managing event budgets and vendor invoices. Requirements call for 4+ years in events or related fields, strong project management and communication skills, vendor management and budget stewardship experience, proficiency with Google Workspace and workplace platforms, knowledge of building systems and facilities coordination, and the ability to work extended hours as needed. The role emphasizes AI literacy and using AI tools to improve workflows, personalization, and efficiency, with familiarity to tools such as Zendesk, Asana, Google Workspace, S2 access, and expense/procurement systems like Coupa or Brex. This is a full-time onsite position in San Francisco with an hourly pay range of $32.21-$48.56, potential bonuses/benefits, and Zendesk’s commitment to hybrid work, diversity and inclusion, equal opportunity, and accommodations, with AI screening noted in the application process.

Zendesk seeks a Manager of Strategic Sourcing, Software and Engineering in a hybrid role based in Austin, TX; Madison, WI; or San Francisco, CA. You will join the Global Strategic Sourcing team which aims to maximize value and minimize risk through vendor relationships and ensuring the organization has the goods and services needed for success. The role covers end-to-end sourcing strategy and execution for software and engineering, including complex negotiations, contract reviews, usage forecasting, vendor management, and specialized AI/LLM sourcing and multi-vendor ecosystem strategies. Ideal candidates bring 5+ years of tech/software sourcing experience, strong negotiation and executive communication skills, the ability to influence senior leadership, and deep expertise in AI infrastructure, pricing models, and hyperscaler arrangements to drive cost savings. The US base salary range is $116,000-$174,000 with potential bonuses, benefits, or related incentives, Zendesk is an equal opportunity employer committed to diversity, and the company notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk is hiring a Vice President, Total Rewards to lead compensation, benefits, accommodations, and HR compliance globally, defining a holistic rewards strategy and enabling scalable delivery through automation and AI, with reporting to executive leadership and occasional Board updates. The role is the enterprise owner of Total Rewards standards, policy, and compliance, with a roadmap to scale these domains using automation and AI, and it involves advising executives and occasionally presenting to the Board on people risk and pay strategy. Key duties include designing and governing compensation, equity, and benefits programs; administering executive compensation; driving AI and analytics adoption to automate analysis and surface pay equity insights; simplifying operations and governance; owning executive and Board materials; and mentoring the Total Rewards team. Requirements call for 12+ years of progressive HR experience with deep Total Rewards and executive compensation expertise, global leadership in SaaS/technology or similar, experience implementing HR automation/AI solutions, data-driven capabilities, and strong cross-functional and board-facing communication; preferred background includes Workday, global equity and sales compensation, and experience in high-growth environments; AI literacy is required. The US base salary range is $283,000–$425,000 with potential bonuses and incentives, and Zendesk emphasizes diversity and inclusion, hybrid and remote work options, accessibility accommodations, and the possibility of AI-enabled screening in the hiring process.

The IT Principal Enterprise Delivery Lead will orchestrate large-scale QA across complex integrations and ERP transformation programs, serving as the primary QA engineering delivery lead and partnering with Business and Product leads to prevent project failure while driving enterprise-wide QA governance, quality gates, and defect management for predictable outcomes. Key responsibilities include monitoring release readiness across multiple squads, enforcing Quality Gates and Definition of Done criteria, ensuring QA standards, leading hands-on QA execution, and expanding core testing platforms (Playwright, Jenkins, SA utils) across delivery teams. The role also focuses on scaling QA capacity with AI, designing tactical plans to apply AI to test generation and cycle acceleration, implementing AI-driven efficiencies to reduce manual overhead, and using predictive analytics to identify hotspot areas in complex codebases and integrations. Requirement Review & QA Transformation Leadership entails leading end-to-end strategy for complex programs to avoid business disruption, operationalizing automated “rules of the road” across ecosystems, participating in requirement review sessions, and conducting structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Additionally, the position emphasizes defect lifecycle management with verified root-cause analysis and full traceability between tests and defects (in X-Ray and Jira), real-time reporting and data hygiene, ownership of QA ceremonies and stakeholder alignment, and collaboration with BSAs, Product Owners, and Engineers; the role offers a US base salary range of $193,000–$289,000 and Notes Zendesk’s commitment to diversity, hybrid work, and potential AI screening as part of the hiring process.

The AMER/LATAM Security & Safety Manager at Zendesk oversees physical safety, occupational health compliance, and life-safety incident response across regional offices including San Francisco, Austin, Madison, Mexico City, and Sao Paulo, plus smaller sites. Responsibilities include planning and verifying risk control and compliance programs, leading intelligence analysts, conducting security and safety assessments, coordinating pre- and on-site event security, and managing travel risk and executive protection. Additional duties encompass emergency response team leadership, threat intelligence collaboration with global analysts, policy coordination with the Workplace Experience team, and developing training and preparedness protocols. Basic qualifications call for 5+ years in security/safety program leadership in multi-site environments, experience overseeing security guard operations and corporate health and safety, strong communication and adaptability, ability to travel ~10%, and preferred certifications or domain experience such as CPP or executive protection, with familiarity with AI-assisted security workflows as a plus. Compensation includes a US base salary range of $123,000–$185,000 with potential bonuses and benefits, Zendesk’s hybrid and inclusive culture, and notices about AI screening and equal employment opportunities along with accommodations for applicants with disabilities.

The Senior Platform Architect (PA) at Zendesk is responsible for all technical, solution, and competitive aspects of Zendesk AI customer engagement and must be highly technically savvy, customer- and solution-obsessed, with a proven track record selling to Enterprise and/or Mid-Market executives. The role requires customer-obsessed enterprise expertise, an entrepreneurial spirit, solution-oriented scoping and strategy, a strong AI/LLM technical foundation, exceptional communication, and adaptable execution with willingness to travel. Preferred qualifications include 5+ years of technical customer-facing leadership, a robust technical foundation with coding and APIs, end-to-end solution lifecycle management, the ability to solve ambiguous problems, AI/conversational intelligence experience, enterprise architecture and security knowledge, technical documentation, and cross-functional communication. The US on-target earnings range is $200,000–$300,000 with an 80/20 base/commission mix, and offers may include bonuses or benefits depending on location and other factors. Zendesk emphasizes a fulfilling, inclusive hybrid culture, uses AI in screening applicants, and is an equal opportunity employer committed to diversity, inclusion, and accommodations for applicants with disabilities.

The Senior Product Marketing Manager, AI Platform at Zendesk will drive product marketing to enable the launch, adoption, and impact of AI platform capabilities for building and customizing AI agents and agentic workflows. Responsibilities include market and customer research, messaging and positioning, technical marketing, GTM enablement, and close collaboration with sales, marketing, and product to achieve company goals. The role also entails developing clear messaging and customer-facing materials, compelling storytelling and collateral, sales enablement assets, and leading release marketing from roadmap to events while acting as a subject matter expert. It includes owning PMM efforts for Zendesk’s AI platform capabilities (Agent Builder and Custom Agents), aligning with the PM team on roadmap, developing GTM plans and custom-facing materials, and enabling the field and customers to drive opportunities. The compensation ranges in the US from $183,000 to $275,000 base with possible bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, and accommodations for applicants.

The role is Director of Sales Operations, Planning at Zendesk, leading Territory Planning Operations and Quota Strategy & Operations to operationalize GTM strategy and align Sales, Marketing, Customer Success, and Finance. It acts as the planning bridge between Field Sales Operations and Worldwide Sales Planning to ensure accurate execution, efficient escalations, and representation of field needs in global processes. Responsibilities include co-leading annual GTM planning (headcount, capacity modeling, segmentation, territory design, budget alignment) and driving large-scale initiatives like territory realignment, market expansion, and GTM process redesign, while partnering with leaders to drive planning accuracy and cross-functional excellence. In Quota Strategy & Operations, the role establishes global quota allocation, designs quota structures reflecting territory potential, ensures consistent and defensible methodologies, captures feedback, synthesizes outputs for executives, and maintains documentation plus continuous tool/process improvements. Qualifications include 8–12+ years in Sales/GTM or Revenue Ops with deep expertise in territory modeling and quota setting, strong analytical and financial skills, cross-functional collaboration experience, executive communication ability, familiarity with sales motion models and tools such as Salesforce and Tableau, and a commitment to a collaborative, data-driven culture; Zendesk emphasizes hybrid work, diversity, and accommodations.

Zendesk is hiring a Senior Sales Engineer who will serve as a trusted advisor, leading complex technical engagements and translating the company's AI-powered platform into measurable business outcomes to drive customer growth, in collaboration with Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery with AI readiness assessments and tailored demos, architecting AI-driven CX and ES solutions, and owning end-to-end technical strategy from qualification through pilots while ensuring alignment with goals and compliance. The role also involves integrating and scaling secure solutions using Zendesk APIs, middleware, telephony, and major cloud platforms, cross-functional collaboration to influence product roadmaps and GTM, and using Zendesk analytics to measure ROI and promote continuous AI adoption. Requirements include 5+ years of presales or solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep AI expertise (LLMs, NLP, automation), domain experience in CCaaS/CS software/ITSM/BI/WFM or integration, excellent communication skills, a bachelor’s degree (or equivalent), and willingness to travel. The compensation range for US-based roles is OTE $188k–$282k with an 80/20 base/commission split, and Zendesk offers a hybrid, inclusive work environment with equal opportunity employment and accommodations for disabilities; AI screening may be used in hiring.

Zendesk is hiring a Forward Deployed Engineer (FDE) – AI & Solutions who is a hybrid software engineer and strategic consultant, embedded with strategic customers to tackle complex blockers and deliver measurable ROI (e.g., building multi-layer AI agents, custom data pipelines, or integrating AI into legacy stacks). You’ll drive end-to-end AI deployments, owning discovery, scoping, system design, and production rollout, while troubleshooting unsolvable blockers as the final line of defense and building bespoke agentic solutions with direct coding, RAG architectures, and seamless integration with client systems. The role requires a founder mentality—thriving in ambiguity, mapping undocumented APIs, and charting a path to victory without a playbook—along with 5+ years of production-grade Python and JavaScript/TypeScript, familiarity with Ruby or Java, a full-stack mindset across UI, APIs, cloud (AWS), and Metaflow, and deep AI fluency. Preferred qualifications include experience with Zendesk and AI Agents, a background in FDE/Professional Services/Technical Account Management implementing complex systems, and the ability to travel 25-50% as needed. The US OTE ranges from $200k to $300k with an 80/20 base/commission split, possible bonuses or incentives, and Zendesk’s commitment to a hybrid, inclusive culture; AI may be used in screening, and the company is an equal opportunity employer that offers accommodations for applicants with disabilities.

Zendesk, a leading customer-experience software company, is seeking a Revenue Operations Analyst to support commerce-to-cash processes and professional services billing, ensuring deals align with corporate strategy and compliance. The ideal candidate is a self-starter with a strategic leadership mindset who can advise sales through the deal flow, review Service Orders for revenue recognition and audit compliance, and enable best practices for standard and nonstandard deals. Key responsibilities include billing professional and managed services accurately and on time, transitioning billing processes to the AMER region for efficiency, providing ticketing support, ensuring invoicing reflects contract terms, and driving cross-functional communication plus SOX close items. Requirements include a bachelor’s in Business or Finance, 2+ years supporting and advising Sales and cross-functional teams, strong communication skills, experience with SaaS subscription billing, T&M, and familiarity with Salesforce, SFDC, CPQ, and Zuora (a plus), plus proficiency with G-Suite and flexibility around month/quarter-end demands. The role offers a US base salary of $66k–$100k, potential bonuses or incentives, a hybrid work model with partial in-office attendance, and Zendesk’s commitment to diversity, inclusion, and accommodations for applicants with disabilities.

Zendesk is hiring a Director, Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, and aligning go-to-market priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions. It also requires driving enterprise-level transformation by scaling sales processes, enablement, and tools, and translating complex data into board- and executive-level recommendations. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, strong cross-functional leadership, advanced analytical skills, and exceptional communication with C-suite experience, plus English fluency. The position is fully flexible/remote with optional in-person collaboration, offering a US base salary of $174,000–$262,000 plus potential bonuses; Zendesk is an equal opportunity employer committed to diversity and inclusion and may use AI screening as part of the hiring process.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.

Zendesk is hiring a Revenue Recognition Manager with deep ASC 606 expertise to apply guidance to customer contracts and oversee revenue processes. Responsibilities include fundamental ASC 606 compliance, serving as an advisory resource on contracts, data-driven evaluation of practices, and driving continuous improvement of revenue policies and systems while ensuring data integrity. The candidate should have heavy ASC 606 knowledge in SaaS, a degree in accounting/finance (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytical, collaboration, and time-management skills and the ability to work US hours. The role involves owning monthly and quarterly financial reporting and ad-hoc projects and supporting internal and external audits, with a US base salary range of $118,000-$178,000 and potential bonuses or incentives. Zendesk promotes a hybrid, inclusive culture with flexible work, diversity initiatives, and equal opportunity employment, and notes AI screening and accommodations for applicants.

Zendesk is seeking a Senior Operations Manager to support the Product Development Operations team, partnering across Product, Engineering, and Design to strengthen operational rigor and help teams deliver customer value with greater clarity, predictability, and impact. The role requires strong operations and process design experience in a SaaS environment, practical knowledge of product development lifecycles, and the ability to guide teams toward effective Scrum-based execution, with Jira proficiency and the development of scalable, AI-first operational mechanisms. Key responsibilities include improving end-to-end delivery operations, establishing prioritization and dependency management, driving quarterly and annual planning, reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery metrics, and ensuring Jira supports consistent execution while aligning cross-functional stakeholders. You will create documentation, templates, and playbooks to enable consistency and scale across Product Development, socialize a lean set of delivery health metrics, and partner with tooling owners to optimize configurations and usage. Basic qualifications include 7+ years in Product Development Operations or similar roles in SaaS, experience with product life cycles and cross-functional delivery, successful planning/execution, strong Scrum/agile knowledge, Jira usage, critical thinking, and excellent communication; preferred qualifications include experience operating in scaled delivery environments, familiarity with portfolio/roadmap tooling (e.g., Jira Advanced Roadmaps), and exposure to automation/AI workflows; the US base salary range is $174,000-$262,000 with potential for bonus or incentives, the role is hybrid with part of the week onsite, and Zendesk is an equal opportunity employer committed to diversity and inclusion.

Zendesk is seeking a Senior Solutions Consultant to lead the way brands leverage its AI-powered CX and ES platform, serving as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success. You’ll lead technical and business discovery, design AI-driven CX/ES solutions, own the end-to-end technical engagement from qualification to pilot, and architect secure, scalable integrations using Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP). You’ll influence product strategy by aligning customer needs with the roadmap, measure impact with Zendesk analytics to show ROI, champion AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting and SaaS architectures, experience delivering pilots/POCs, deep AI tech understanding, domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree (graduate a plus), and willingness to travel. The role offers US OTE $188k-$282k (80/20 base/commission), potential bonuses or benefits, a hybrid work environment, and Zendesk’s commitment to equal opportunity and inclusion, with AI screening of applications and accommodations available for applicants who need them.

Zendesk is seeking a Senior Manager, Revenue Recognition in Austin, TX to own the monthly revenue close using Zuora Revenue (RevPro) and ensure an accurate, audit-ready process. The role covers end-to-end close, posting revenue entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the revenue accounting team, and continually improving close procedures and controls. Requirements include 7+ years in revenue recognition or technical accounting with a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge; preferred qualifications include SaaS experience, NetSuite or other ERP experience, and prior staff management. The position offers a hybrid work arrangement with in-office days and a base salary range of $151,000 to $227,000, potentially plus bonus and benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes AI-based screening may be used, and provides accommodations for applicants with disabilities.

The Services Consultant role at Zendesk leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions are technically sound and aligned with business goals. Responsibilities include acting as a Zendesk for Contact Center SME, designing and documenting solutions with Technical Design Documents, configuring AWS services (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, and more), collaborating with cross-functional teams, training clients, handing over solutions, and keeping Engagement Managers informed on project status. Qualifications require 3+ years of customer-facing experience (technical support or consulting), must have Amazon Connect, 3+ years of hands-on experience building and deploying complex cloud-based solutions, experience automating deployments and integrating across contact centers, and strong programming skills with AWS Lambda and Python. The role offers a supportive work environment with hybrid/remote options, competitive pay and benefits, and a US base salary range of $137,000–$205,000 plus potential bonuses or incentives, with compensation details reflecting base salary only in postings. Zendesk emphasizes equal opportunity and inclusion, notes AI may screen applications, and provides accommodations for applicants with disabilities, inviting outreach to request accommodations.