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Zendesk is seeking a senior leader to own the AI Partner Strategy, sitting at the intersection of product, engineering, and business strategy to shape how Zendesk partners with the evolving AI ecosystem, in a hybrid role based in San Francisco and immersed in the local AI ecosystem. You will build and manage deep technical and commercial relationships with leading GenAI platforms and technology partners, drive structured engagement models, and help Zendesk stay at the forefront of AI and LLM innovation. The role requires close alignment with product, engineering, and CTO leadership, managing programmatic engagement with ISVs, developers, and hyperscalers, developing AI product integration plans, identifying marketing opportunities to raise Zendesk's profile and generate pipeline, and educating executives about the changing landscape. The candidate profile calls for 10+ years of relevant experience in product/technical leadership or technology partnerships, demonstrable work with GenAI platform vendors and ISVs, an engineering degree (MBA a bonus), and a mix of product/technical and alliances expertise. Compensation includes a US base salary range of $263,000-$395,000 with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI-based screening and accommodations as needed.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by leveraging AI-driven insights to accelerate revenue and deepen customer relationships. The role includes driving top-line growth, managing relationships, leading complex AI-informed sales cycles, co-creating AI transformation roadmaps, building ROI cases, cross-selling, and maintaining a robust Salesforce pipeline with forecasts and KPIs. Requirements include at least 2 years in B2B SaaS sales or solution engineering, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing success, excellent organizational and CRM skills, and willingness to travel. The ideal candidate is customer-centric, data-driven, collaborative, a continuous learner/mentor, and a strategic thinker focused on execution, with experience in territory/account planning and tools like Salesforce, Outreach, and Clari. The position offers a US OTE of $111,000–$167,000 (60/40 base/commission), a hybrid work model with some onsite presence, and Zendesk’s commitment to diversity, AI-based screening where applicable, and accommodations for applicants with disabilities.

Zendesk's Enterprise Data & Analytics team is seeking an experienced Senior Data Engineer to design and build curated data products and enterprise data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as the single source of truth across Zendesk. You will collaborate with team members and business partners to collect requirements, define analytics outcomes, design data models, act as data model SME, transform raw data into schemas for various business domains, and build ELT pipelines to ensure reliable reporting. Basic qualifications include 5+ years in data engineering and data modeling/architecture in production, 5+ years of SQL experience, 2+ years with dbt, experience with cloud columnar databases (Snowflake), and the ability to translate business requirements into technical solutions with strong documentation. Preferred qualifications include hands-on Snowflake administration, knowledge of modern and classic data modeling (Kimball, Inmon), experience across business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the role offers a US base salary range of $151k-$227k with hybrid in-office scheduling, and Zendesk emphasizes inclusion, AI-based screening, and accommodations for applicants with disabilities.

As a Strategic Enterprise Account Executive at Zendesk, you will drive revenue growth in strategic enterprise accounts with a key focus on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to meet complex business needs. You will develop and execute strategic sales plans, identify and engage senior decision-makers, present and close complex deals, collaborate cross-functionally to drive satisfaction and expansion, maintain an AI sales pipeline and forecasts, and stay informed on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of meeting or exceeding targets, strong ability to engage C-level executives, excellent communication and negotiation skills, adaptability in a fast-paced environment, and CRM experience (Salesforce preferred). Why Zendesk includes the opportunity to work with cutting-edge technology, a collaborative culture with growth and innovation, an uncapped commission, and comprehensive benefits plus hybrid work flexibility and professional development. The US annualized OTE range is $283,000 to $425,000 with a 50/50 base/commission mix, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations for applicants.

The Engineering Manager will lead Zendesk's Search ETL & Infrastructure team, owning core search capabilities that ingest billions of data points per day and driving modernization, scalability, and cost-efficient data pipelines and Elasticsearch infrastructure for enterprise clients and internal teams. This is a hybrid role and candidates must be located within 30 miles of Zendesk office hubs in San Francisco, Austin, or Madison. The team encompasses Search ETL and Search Infrastructure, delivering scalable, high-quality search solutions and shaping the roadmap to modernize data delivery and platform capabilities at scale. Required skills include 2+ years of direct people management, 5+ years of software development experience, expertise with Elasticsearch deployment and operations, familiarity with large-scale distributed systems and data pipelines (Kafka/SQS), and backend languages like Ruby or Java, plus experience with CI/CD (GitHub Actions), Kubernetes on AWS, and monitoring tools (Datadog, incident.io), along with strong communication and collaboration. The US base salary range is $210,000 to $316,000 with potential bonuses or benefits; Zendesk emphasizes hybrid work, is an equal opportunity employer with DEI commitments, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

The Manager of Solution Architects leads a dual-focused team of Solutions Architects and Services Consultants responsible for pre-sales solution design and proposal delivery, while managing resources, methods, and staffing to meet department goals. Key responsibilities include mentoring the team, defining procedures for short-term results, possessing deep Amazon Connect knowledge to guide the team and escalate complex challenges, acting as the primary liaison with sales, product, and engineering to align on customer requirements and provide product feedback, and overseeing on-time, high-quality project delivery while supporting the sales cycle with accurate designs and estimates. The role also serves as an escalation point for complex technical issues. Required qualifications include 6+ years of professional experience with at least 2 years in a leadership role, proficient knowledge of the software implementation lifecycle, a strong cloud technology background (Amazon Connect, SaaS, enterprise architecture), and exceptional leadership, communication, and problem-solving skills. Compensation features a US annualized OTE of $210,000–$316,000 with an 80/20 base/commission split (potential bonus and benefits); a hybrid work arrangement requires some in-office presence, with specifics determined by the hiring manager. Zendesk emphasizes a customer-centric, inclusive culture, notes AI screening may be used, and is an equal opportunity employer that provides accommodations upon request.

The Director of People Analytics and Benchmarking will drive data-driven insights across the People team, IT, and the business, shaping programs and aligning them with company objectives while influencing workforce planning, recruitment, talent development, job architecture, performance management, location evaluation, and employee engagement. They will craft and execute a strategy for delivering people insights, data modeling and governance, program and practice benchmarking, and market insights, ensuring alignment with the organization’s broader objectives. As the leader of the team, they will manage and inspire analysts, master data storytelling, build data literacy, delegate effectively, and lead AI implementation and adoption across the organization. Required qualifications include a bachelor’s degree or equivalent, 12+ years in business and data analytics with at least 5 years in HR/People Analytics, global team management, strong analytical and communication skills, proficiency with Tableau/Power BI/Excel/R/SQL, familiarity with HRIS (Workday preferred) and data privacy/governance. The role offers a US base salary range of $183,000 to $275,000, with potential bonuses and benefits, a hybrid work arrangement, Zendesk’s commitment to diversity and inclusion with AI screening as applicable, and accommodations available for applicants with disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by leveraging AI-driven insights to accelerate revenue and improve customer experiences at scale. You will drive top-line revenue by acquiring new SMB customers, nurturing relationships, leading complex AI-enabled sales cycles, co-creating AI transformation roadmaps with measurable KPIs, delivering data-backed ROI cases, pursuing cross-sell opportunities, and maintaining a robust Salesforce pipeline. Requirements include at least 2 years in B2B SaaS sales or solution engineering, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing skills, and excellent organizational and communication abilities, with familiarity with tools like Salesforce, Outreach, and Clari. The role offers US OTE around $134k-$200k (60/40 base/commission), possible bonuses or benefits, with a hybrid in-office/remote arrangement and travel as needed. Zendesk emphasizes its mission to power exceptional service, commitment to global diversity, equity, and inclusion, uses AI in screening, and provides accommodations for applicants with disabilities, while promoting a collaborative, customer-centric culture.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX/ES solutions for government agencies, partnering with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll conduct technical and business discovery, perform AI readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into clear narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across qualification, design, pilots, integration, and scale, ensuring solutions align with customer goals and compliance while collaborating cross-functionally to influence product roadmaps. The role requires 7+ years of presales/solutions consulting experience, experience with customer pilots/POCs, knowledge of AI technologies and CX domains, strong analytical storytelling, excellent communication, a degree or equivalent, and willingness to travel. The position offers a US OTE of $188k–$282k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes a hybrid, inclusive culture, with AI screening where lawful and accommodations available for applicants.

The Employee Service (ES) Specialist at Zendesk is a high-impact advisory role within the Global Specialist Organization, focused on helping customers rapidly realize value from Zendesk Employee Service solutions by accelerating adoption and optimizing internal service workflows across all segments. The role acts as a subject-matter expert on internal service delivery, ITSM/ITAM, HR/People Ops support, and cross-functional employee workflows, partnering with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce risk and strengthen long-term value realization. The ES mission includes accelerating adoption and time-to-value, embedding ES expertise into customer success planning, influencing enablement and scalable program strategy, and feeding customer insights back to shape the 2026 ES roadmap. Key responsibilities include driving adoption and outcomes as the post-sale product/workflow expert; leading workshops and value reviews; advising service leaders and admins; and collaborating with CSMs, Professional Services, Product, CX Enablement, Sales, and Renewals for cross-functional impact and expansion. Qualifications include 7+ years in customer success or related enterprise SaaS fields, strong advisory and communication skills, familiarity with ITIL or service management frameworks, and a bachelor’s degree preferred; the US OTE ranges from $158,000 to $236,000 with a 70/30 base/commission split, plus potential bonuses and benefits, and Zendesk notes that AI may be used to screen applications while upholding equal opportunity and accommodations.

The Solutions Consultant at Zendesk leads all technical, solution, and competitive aspects of the sales cycle, acting as the technical bridge between the sales team and prospects and delivering information onsite and virtually to drive customer happiness. Requirements include 3+ years of presales experience, knowledge of web/scripting technologies, experience mapping RFIs/RFPs to software solutions, strong communication/presentation/writing skills, experience scoping and executing customer pilots/POCs, knowledge of SaaS applications, a bachelor’s degree (or equivalent), willingness to travel 1-2 times per month, and the ability to work independently on multiple projects. The role also requires familiarity with domains such as Customer Service Software, ITSM, Data Warehousing, BI, Workforce Management, QA, and Integration & Middleware, plus knowledge of AI/Bots and awareness of AI technologies like LLMs and ChatGPT. Desired skills include prior enterprise software consulting, domain expertise in specific industries, CCaaS awareness, experience moderating Design Thinking sessions, and the ability to develop reference architectures to support client solutions. Compensation ranges from a US OTE of $178,000 to $266,000 with an 80/20 base/commission split (plus potential bonuses), and a hybrid work model that combines remote work with in-office days; Zendesk also emphasizes equal opportunity, inclusion, and accommodations, including AI-based screening during hiring.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, performing hands-on Zendesk configuration and delivering innovative solutions in a startup-like, agile environment, with 4-6 week client engagements and travel as needed. The consultant will drive customer experience transformation through optimized Zendesk implementations, using a customer-centric approach to ensure clients are empowered and satisfied with their transformed Zendesk ecosystems. Key responsibilities include client engagement and discovery, hands-on configuration and integration design, project management, training and enablement, continuous improvement, and on-site travel as required. Requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, experience in Zendesk-related roles, agile startup experience, strong communication and problem-solving skills, and travel flexibility. The role is part of Zendesk’s new team with a culture of collaboration and growth, offers a US OTE range of $160,000–$240,000 (70/30 base/commission) with hybrid work and potential for bonus and benefits, and emphasizes equal opportunity, diversity, and accommodations.

The CX Acceleration Manager will join Zendesk's CX Acceleration SWAT team to revolutionize customer experiences through optimized Zendesk implementations, leading discovery sessions, technical assessments, and hands-on configuration work with executive buy-in and a customer-centric focus. Key responsibilities include relationship building with internal teams and customers, prioritizing business and technical requirements, conducting Zendesk solution implementations, providing expert consultations and product demonstrations, performing close-out reviews, coordinating Zendesk resources, and driving continuous improvement. Requirements include deep Zendesk product knowledge, at least five years of technical experience in complex customer environments, proven leadership and service management skills, external enterprise customer-facing experience as a technical lead, collaborative work style, exceptional communication, and problem-solving ability. Why work with Zendesk: a start-up mode within the company that emphasizes kindness, collaboration, and support, with opportunities to impact customers, central positioning across multiple teams, and strong long-term career growth and benefits. US compensation ranges from $188,000 to $282,000 annualized OTE with a 70/30 base/commission mix, a hybrid work model with some in-office requirements, and Zendesk's commitment to equal opportunity, diversity and inclusion, AI screening, and reasonable accommodations.

The Senior Solutions Consultant is the technical and competitive advisor in the Zendesk sales cycle, serving as the bridge between Account Executives and prospects, owning the prime technical relationship and delivering information onsite, online, and via virtual meetings to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, strong interpersonal and written communication, discovery and objection handling, and experience scoping and executing pilots/POCs with defined success criteria, plus knowledge of web technologies and SaaS; travel up to 40% is required. Additional desirable skills include experience in contact center environments or selling such solutions, vertical industry expertise, consulting in enterprise software, knowledge of CS software/ITSM/BI/workforce engagement, and experience selling AI solutions, along with formal sales training and B2B software selling. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix; the offer will depend on capabilities, experience, and location, and base salary excludes bonuses/benefits. Zendesk emphasizes a fulfilling, inclusive culture with a hybrid work model; AI may be used to screen applicants, and accommodations are available for applicants with disabilities.

This role is a Sales Development Analyst on Zendesk’s Global Go-to-Market Sales Development Operations team, acting as the dedicated analytical and strategic partner for the North America and LATAM SDR leadership to drive top-of-funnel efficiency and ensure the engine aligns with global pipeline goals. Core responsibilities include strategic analytics and ROI measurement for SDR/BDR teams, shaping AI-powered automation across the GTM stack, managing cross-functional workflows with Revenue Ops/Marketing, scouting best practices, maintaining data quality in leads/contacts/accounts and sales intelligence tools, and providing front-line system support to SDRs. Ideal candidates are detail-oriented, data-driven problem solvers with deep knowledge of the Sales Development function and top-of-funnel metrics in SaaS, plus experience with tools like Salesforce, Tableau/Looker, Snowflake, Groove, Outreach, LeanData, ZoomInfo/Lusha, Gong, Eloqua, Clari, and ideally SQL. The US base salary ranges from $71,000 to $107,000 per year, with potential bonuses and benefits, and the role offers a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes a fulfilling, inclusive culture, with AI screening as part of recruitment, a commitment to diversity and equal opportunity, and accommodations for applicants with disabilities.

Zendesk is targeting State, Local, and Education clients with an AI-powered CX/ES platform to modernize public sector contact centers and deliver smarter, faster service. The Public Sector Solutions Consultant will lead technical and business discovery, architect AI-driven CX/ES solutions, and own end-to-end technical engagements across Sales, Product, Engineering, and Customer Success. Responsibilities include integrating Zendesk APIs and cloud platforms, guiding pilots, measuring ROI with analytics, promoting AI adoption, and aligning initiatives with compliance and product roadmaps. Candidates should have 3+ years of presales/solutions consulting in SaaS/CX/AI, experience running pilots/POCs, knowledge of AI technologies and relevant domains, strong storytelling and communication skills, a degree or equivalent, and a willingness to travel. The role offers US OTE of $119k–$179k (80/20 base/commission) with possible bonuses, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, and accommodations, noting AI screening as part of the hiring process.

Zendesk is seeking a Director of GTM Operations to lead Compensation Operations and Strategic Business Operations, partnering with senior leaders to operationalize GTM strategy and ensure alignment across Sales, Marketing, Customer Success, and Finance. Key responsibilities include end-to-end Compensation Operations (annual planning, quota deployment, territory mapping, payout processing) with governance, tooling automation, and policy compliance. In Strategic Business Operations, you will co-lead annual GTM planning, drive large initiatives like territory realignment and market expansion, and ensure cross-functional execution with documented SOPs and clear program ownership. Qualifications call for 8–12+ years in GTM Ops/Revenue Ops, deep expertise in sales compensation, strong planning/forecasting and analytics, cross-functional project leadership, and proficiency with Salesforce, Xactly, Looker/Tableau, Clari, and Excel/Sheets. The role offers a US base salary range of $170k–$256k plus bonus/benefits, Zendesk's hybrid work model, a commitment to diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is hiring an Employee Service Sales Specialist to expand its Employee Service SaaS offerings by building relationships with key decision-makers and growing both new and existing partnerships. The role involves becoming a go-to expert on Employee Service use cases, helping the sales team articulate value, managing the end-to-end sales cycle, and delivering ROI analyses to support purchasing decisions. It also entails contributing subject-matter expertise on ES solutions, ensuring the sales team understands ideal customer profiles and buying journeys, and maintaining quota accountability to close deals. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales focusing on HR/IT use cases, a strong track record of meeting targets, ability to manage complex multi-month cycles, and a collaborative entrepreneurial mindset with travel readiness. The US on-target earnings range is $189,000 to $283,000 with a 60/40 base/commission split, with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

The GTM Enablement Specialist at Zendesk supports regional Sales and Business Development by owning onboarding, continuous learning, and prospecting excellence to help BDRs hit and exceed their pipeline goals, with success measured by ramp time, conversion rates, and team confidence. Key responsibilities include onboarding new BDRs (in-person/virtual), designing ongoing enablement on messaging and tools, optimizing outbound sequences using data, providing field coaching with SDR managers, and collaborating cross-functionally with Marketing, Enablement, Operations, and Product to equip the Sales Development org with the necessary tools and content. Ideal candidates have 2–4+ years in Sales Development (preferably in a high-growth SaaS environment), experience as a BDR at Zendesk or similar, strong knowledge of outbound tactics and tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), and a proven track record of coaching, clear communication, and data-driven decision-making. Why join Zendesk: you’ll make a measurable global impact, be part of a customer-first, employee-empowered culture, collaborate with passionate professionals across departments, and gain access to competitive benefits, development resources, and leadership opportunities; the role is hybrid with part in-office time, scheduled by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations for applicants with disabilities are available upon request.

Zendesk for Startups is hiring its first dedicated Venture Capital (VC) Ecosystem Manager, Americas, a field-based role designed to embed Zendesk in the VC ecosystem and accelerate pipeline and brand in AI-powered service. The position combines strategy with hands-on execution, requiring you to build durable partnerships with top VC firms, surface high-potential startups, and travel regularly across the US East Coast and Southeast to meet fund operators and portfolios. Qualifications include 6+ years in VC, startups, or tech partnerships, excellent communication and negotiation skills, data-driven execution, deep VC ecosystem knowledge (especially around AI), and the ability to cultivate high-value relationships with investors and portfolio companies, with travel up to 35% and preferred experience in startup ecosystems and ecosystem partnerships. In the first 12 months, you’ll design scalable VC engagement models, create must-attend events, establish frameworks to monitor relationship health and impact, and lead flagship community moments in key markets like San Francisco, New York, Austin, and São Paulo. The role offers a hybrid work model with a US base salary of $124,000–$186,000, potential bonuses, and Zendesk’s commitment to diversity and inclusion, with AI screening used in applications.

Zendesk is a leading customer experience and support platform hiring for a pure hunting software sales role focused on identifying and engaging prospects to build the America pipeline. The role collaborates with internal stakeholders across sales, product, and marketing to uncover opportunities, create personalized outbound messaging, and generate a high-value pipeline across SMB, Commercial, and Enterprise accounts through outbound calls and research. Requirements include 2+ years of sales/BD experience, a competitive, self-starter mindset, strong communication skills, and proficiency with Salesforce, Zoominfo, Outreach, and 6sense, with a bachelor’s degree preferable. The US OTE ranges from $33.65 to $50.00 with a 70/30 base/commission split, may include bonuses or benefits, and offers a hybrid work arrangement requiring some in-office attendance. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, may use AI screening, and provides accommodations for applicants with disabilities; applicants may contact the company for accommodation requests.

Zendesk is hiring an AI-savvy SMB Account Executive to grow its SMB base by identifying new opportunities, closing deals, and building broad, trusted relationships, using AI-driven insights to accelerate revenue. The role emphasizes top-line growth, nurturing customer relationships with personalized outreach and AI-powered automation, and leading complex sales cycles with tailored AI solutions and measurable KPIs, including co-creating AI transformation roadmaps with customers. Responsibilities also include developing data-backed ROI cases, conducting consultative conversations on AI architecture and integrations with cross-functional teams, and pursuing cross-sell and upsell opportunities while maintaining a robust Salesforce pipeline and timely forecasts. Candidates should have at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product discussions, excellent organizational skills and CRM proficiency, and a customer-centric, data-driven, collaborative, and growth-oriented mindset with willingness to travel. The position offers a US OTE of $102,000–$154,000 (60/40 base/commission), a hybrid work arrangement with some in-office time, and Zendesk’s commitment to equal opportunity, diversity and inclusion, AI screening practices, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area–based team, driving revenue and strategic expansion across complex Enterprise accounts with AI-driven CX/EX solutions. You will hire, coach, and empower the team, develop go-to-market strategies for multi-product deals, guide large enterprise sales cycles, and oversee territory/account planning, forecasting, and executive engagement. The role emphasizes data-driven, AI-enabled sales, with a focus on upsell/cross-sell, while maintaining operational rigor in the sales process and maintaining deep knowledge of Zendesk’s AI capabilities for compelling executive value propositions. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a proven quota track record, expertise in enterprise cycles and MEDDPICC, strong forecasting, and established C-suite relationships in the Bay Area, plus proficiency with Salesforce, Outreach, and Clari and willingness to travel. OTE ranges from $323,000 to $485,000 with a 50/50 base/commission split, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening processes, and accommodations for applicants with disabilities.

Zendesk's Quote to Revenue team oversees end-to-end processes from sales quoting through subscription billing and revenue recognition to support SaaS and AI-driven offerings. Zendesk is seeking a highly experienced Staff Software Engineer to lead architecture and delivery for Zuora Billing, Mediation, and RevPro, collaborating with stakeholders to implement advanced billing capabilities such as Orders Actions, Order to Revenue, Metering, Native Ramps, and Advanced Consumption Billing. Key responsibilities include requirements gathering, designing scalable billing and revenue-recognition solutions, driving cross-functional execution, ensuring compliance with ASC 606/IFRS 15, and guiding testing, rollout, and adoption of new features. The role requires 8+ years in SaaS billing/revenue operations, deep Zuora expertise (Billing, Mediation, RevPro), experience with complex transformations, knowledge of subscription lifecycles and integrations with systems like Salesforce, Netsuite, and Avalara, along with strong communication and Agile skills; a related bachelor’s degree is required, with advanced degrees a plus. The position offers a US base salary of $164,000–$246,000 plus potential bonuses and benefits, with Zendesk emphasizing hybrid work, diversity and inclusion, and accommodations, and noting that AI screening may be used in the hiring process.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive SaaS growth by leveraging AI-driven insights and winning new commercial accounts. You’ll own the full sales cycle—from prospecting to negotiation—using AI, data, and digital tools to identify high-potential opportunities, build executive relationships, and deliver ROI that accelerates decisions while collaborating with technical teams. Requirements include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven ability to close complex enterprise deals and manage multiple stakeholders, plus strong communication, negotiation, and proficiency with AI/digital tools. The “Who you are” section highlights being a net-new logo hunter, AI/tech trailblazer, executive communicator, strategic closer, relentless learner, and collaborative influencer. The role offers a US annualized OTE of $168,000-$252,000 (50/50 base/commission), a hybrid work arrangement with some in-office days, Zendesk’s commitment to diversity and inclusion and equal opportunity, and accommodations for applicants as needed, with AI potentially used in screening.

Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence by setting the vision for Sales Acceleration. The role involves leading a high-performing team, aligning GTM priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions, driving enterprise-level transformation, translating data into board-level recommendations, promoting best practices, and overseeing cross-functional initiatives. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record designing and executing GTM acceleration, strong cross-functional and executive stakeholder leadership, advanced analytics, and excellent communication to C-suite and board audiences. The position offers fully flexible/remote work with optional Zendesk offices, a US base salary range of $170,000–$256,000 plus potential bonus, benefits, or incentives, with final offers based on capabilities, experience, and location. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, supports a hybrid work culture, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS sales by acquiring new customers and expanding existing partnerships. The role involves driving top-line revenue, cross-selling to existing customers, nurturing strategic relationships, using data and customer insights to improve prospecting and retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Candidates should have a BA/BS or equivalent, at least five years in Public Sector sales or solution engineering (preferably SaaS), a proven quota attainment record (two of the last three years), experience selling to VP/C-level in Public Sector, ability to travel, and familiarity with Salesforce, Outreach, and Clari. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix, and offers may include bonuses or benefits depending on location and capability. Zendesk emphasizes a mission of delivering calm in customer service, supports hybrid and inclusive work options, notes that AI may screen applications, and is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is seeking a Senior Data Engineer in its Enterprise Data & Analytics team to develop curated data products and serve as a data-model expert, primarily building data warehouse solutions in BigQuery/Snowflake using dbt, Airflow, and Terraform to provide a single source of truth across Zendesk. The role involves collaborating with teammates and business partners to collect requirements, design data models, transform raw data into schemas for various domains, and design/build/maintain ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt, while refining data quality and promoting best engineering practices. Basic qualifications include 5+ years in data engineering and data modeling/architecture, 5+ years writing complex SQL and working with cloud columnar databases (Snowflake), 2+ years of production dbt experience, ability to translate business requirements, strong documentation, and experience with Python or similar languages. Preferred qualifications include hands-on Snowflake administration and query optimization, knowledge of Kimball/Inmon data modeling, experience across multiple business domains, 3+ production-grade dbt projects, and expert Python skills. The data stack includes Snowflake, Fivetran, dbt, Airflow, Kafka, and HighTouch for ELT; Tableau/Looker for BI; and GCP/AWS/Kubernetes/Terraform/GitHub Actions for infrastructure, with a US salary range of $151,000 to $227,000 plus potential bonuses, and a hybrid work model along with Zendesk’s commitments to diversity, inclusion, and accommodations on request.

The job is a Staff Software Engineer, Full Stack in Zendesk’s Data and Analytics team, offering remote flexibility and aligning with Pacific Time to help build an AI-native analytics platform that delivers trusted, explainable insights from memory-graph data. The Data & Analytics core team develops analytics on Zendesk customer data, continually evaluating datasets and enhancing analytics and measurement capabilities. You will work on backend Java with the Maven/Spring toolchain, apply TypeScript and React on the frontend, build new platform capabilities, deploy to production, and collaborate closely with a focused team, the Technical Lead, and Product Manager to shape the roadmap. Requirements include at least 6+ years of full-stack engineering with a Java focus, strong Maven/Spring practices, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals, and strong communication and collaboration skills. The role uses Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, Elasticache/Redis, DynamoDB; US base salary range is $164k-$246k with potential bonuses, Zendesk supports hybrid work and equal opportunity, and AI may be used to screen applications with accommodations available if needed.

Zendesk is seeking a Senior Enterprise Sales Manager to lead a high-performing Enterprise field sales team targeting large accounts (1,000+ employees) with a solution- and value-driven approach. The role emphasizes operational rigor, team leadership and culture-building, mentoring and training of Enterprise Account Executives, C-level engagement with customers, cross-functional collaboration, demand generation, and precise forecast reporting (including MEDDPICC deal reviews) to drive bookings and quota attainment. Requirements include 10+ years of software sales experience with 3–5+ years in Enterprise sales management, a proven track record of revenue growth, the ability to hire and train AEs, and strong presentation and listening skills; CX experience is a plus. The position offers a US on-target earnings range of $290,000 to $434,000 with a 50/50 base/commission mix, and potential bonuses or benefits depending on location and qualifications. Zendesk highlights a hybrid work environment, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

The role provides global M&A transaction support, leading technical accounting analyses, purchase price allocations and goodwill calculations, drafting memos, advising on deal structures, and coordinating with external valuation experts and auditors while assisting due diligence and post-close integration. In IPO/SEC readiness, you’ll be a key technical resource, leading the preparation and review of SEC filings and pro forma financials under US GAAP, ensuring timely adoption of new standards, drafting technical memos, and collaborating with auditors, legal, and cross-functional teams to meet milestones and ICFR/SOX readiness. Under Accounting Policy & Reporting, you’ll monitor new standards (ASC 805/350/360, IFRS 3), update internal guidelines and disclosures, and drive technical accounting projects beyond M&A and IPO (e.g., revenue recognition, leases, stock-based compensation, complex financing). M&A Integration and Project Management involve working with local teams and functions such as Procurement, Treasury, and FP&A to integrate acquisitions into standard processes and systems, including onboarding new entities to Zendesk systems like Coupa and NetSuite. Requirements include a bachelor’s or master’s in accounting, CPA preferred with Big 4 experience, 5+ years of accounting with at least 2+ years in technical accounting or M&A, US GAAP expertise, strong research/communication skills, ERP/NetSuite experience, with a base salary range of $102k-$154k and a hybrid work model; Zendesk emphasizes diversity, inclusion, AI screening, and accommodations.

Zendesk is a leading customer experience solutions provider seeking an experienced Sales Specialist with expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. This role will focus on driving awareness and sales of their Contact Center platform to the SMB segment in North America. Responsibilities include collaborating with account executives, running enablement sessions, managing customer discovery calls, and coordinating with pre-sales teams. Candidates should have a minimum of 7 years in cloud contact center sales, strong analytical skills, and a proven track record in achieving sales targets. Zendesk offers a competitive salary, professional development opportunities, and a collaborative work environment, while promoting diversity and inclusion in hiring practices.

Zendesk is looking for an experienced Technical Architect to join its CX Acceleration SWAT team, tasked with defining the architectural vision for customers transitioning to AI solutions. The candidate should have extensive technical expertise and a consultative approach to address unique customer needs and existing technical infrastructures. Responsibilities include onboarding customers, providing strategic guidance, diagnosing challenges, and designing tailored solutions that integrate the Zendesk platform with external systems. The role requires 10-15 years of experience in enterprise architecture and a strong understanding of cloud technologies, REST APIs, and business strategy. Zendesk operates on a hybrid work model and emphasizes diversity, equity, and inclusion within its workforce.

Zendesk is seeking a Counsel for Employment across the Americas, specifically focusing on the US, Canada, Mexico, and Brazil. The successful candidate will join the Global Employment Legal team and will be responsible for addressing complex employment law challenges while balancing business needs and legal compliance. Key responsibilities include providing legal guidance, identifying employment law risks, training HR stakeholders, and collaborating on workplace policies and initiatives. The role requires at least seven years of experience in employment law, preferably within multinational companies, and demands proactive problem-solving skills. Compensation for the position ranges from $170,000 to $254,000 annually, with a hybrid work model allowing for both in-office and remote work.

Zendesk is looking for a Director of Predictive Marketing Analytics, seeking candidates with 9–12 years of experience to enhance their predictive marketing analytics capabilities. The chosen leader will guide a team to deliver impactful insights and predictive models that influence marketing strategy and drive growth, while working closely with marketing and business leaders. Core responsibilities include leading predictive modeling projects, developing advanced attribution models, and applying machine learning techniques for audience targeting. The ideal candidate must possess strong technical expertise, business acumen, and a proven track record in leadership, specifically in translating complex data into actionable insights. The role offers a competitive salary range and a hybrid work environment, reflecting Zendesk's commitment to flexibility and inclusivity.

Zendesk is a leading customer experience platform that focuses on customer obsession and success, emphasizing the value customers derive from its solutions. The CX organization, reporting to the Chief Customer Officer, is dedicated to ensuring effective service delivery across various departments such as Customer Success and Professional Services. The CX Programs team plays a crucial role in enhancing operational effectiveness and driving transformational business changes. Key responsibilities involve optimizing customer journeys, fostering product adoption, and reinforcing delivery excellence to support customer health and growth. The ideal candidate for this role should have extensive experience in customer experience operations, strong data analysis skills, and the ability to lead cross-functional initiatives aimed at improving customer outcomes.

Zendesk is looking for a Staff Solution Architect with extensive experience in Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves managing end-to-end solution architecture, collaborating with various stakeholders, driving ERP integrations, and establishing best practices in financial operations. Candidates should have over 10 years of experience related to solution architecture, billing and invoicing systems, and complex integrations, along with strong leadership and communication skills. A Bachelor's degree in a relevant field, along with appropriate certifications, is preferred. The compensation range for this position is between $161,000 and $241,000 and includes additional incentives, with a commitment to diversity and inclusion in the workplace emphasized by Zendesk.