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Zendesk is hiring an experienced Integration Architect or Senior Staff Engineer to lead the architecture and delivery of enterprise integration solutions across internal services, enterprise applications, and third-party SaaS, using AWS-native services and back-end languages like Java, Python, and NodeJS. The role involves hands-on building of real-time data streaming and agent-to-agent integration patterns to connect data assets and event streams with AI systems, with optional experience integrating CRM, Billing, Ordering, Entitlement, Usage, and Financial systems. Responsibilities include shaping conceptual through enterprise architecture, guiding delivery, developing solutions, managing enterprise risk, and formulating strategy for the integration framework, platform standards, governance, ADRs, and AI connectivity, plus hands-on prototyping and PoCs. Required qualifications comprise 8+ years in integration architecture/engineering, 10+ years in cloud/back-end engineering, 5+ years building data pipelines/ETL with Fivetran/DBT or similar, API-led and event-driven design, AWS certifications, and hands-on experience with at least one major integration platform (Workato, MuleSoft, Boomi). Zendesk highlights equal opportunity, a hybrid work model, potential for bonus or incentives, and commitments to accessibility and inclusive hiring, noting AI may be used to screen applications.

Zendesk seeks a strategic, hands-on Vice President of HR Business Partnering to lead the global people strategy, reporting to the Chief People Officer, ideally based in San Francisco but open to exceptional talent nationwide with quarterly or more travel. In this role you’ll lead a high-performing global HRBP team, serve as a trusted advisor to senior leaders on organizational effectiveness, talent strategy, performance and succession, and translate business plans into integrated workforce strategies including headcount planning, skills needs, location strategy, and org design. You’ll lead Employee Relations, partner with Talent Acquisition, Total Rewards, People Operations, Legal, and Finance to deliver cohesive, business-aligned talent solutions, guide change efforts, and use data and approved AI tools to anticipate risks and scale services, while fostering an inclusive culture. Basic qualifications include 15+ years in HR with 10+ in HRBP roles and 7+ years leading global HR teams, plus experience partnering with executive leaders in product/engineering/sales within a global tech or SaaS company, and deep expertise in org design, workforce planning, coaching, and change management; preferred qualifications include experience in high-growth SaaS/AI environments with 2,000+ employees, transformation experience, analytics and automation, data governance, and a hybrid global working environment across NA/EMEA/APAC, with AI literacy required. The US base salary range is $256k-$384k with potential for bonus and incentives; Zendesk emphasizes a hybrid work model, equal opportunity and DEI commitments, and accommodations for applicants with disabilities.

Zendesk is hiring a principal individual contributor in IT Engineering to build and advance the Identity and Access Management (IAM) function for human and agent identities, combining engineering, architecture and business systems analysis with strong communication and stakeholder management. You will design, build, test and operate complex IAM solutions across identity lifecycle automation, authentication, provisioning, integrations and access governance, applying SAML, OpenID Connect, OAuth 2.0 and SCIM, and you will build automation with APIs, scripting, version control, automated tests and infrastructure as code while establishing service ownership, engineering standards, operating practices and a prioritized roadmap. Key domains include architecture, identity strategy, governance, reliability, discovery and acceptance testing, with an emphasis on turning ambiguous business needs into clear requirements, documenting design decisions, evaluating trade-offs and resolving cross-team conflicts. Requirements include hands-on delivery of IAM solutions with deep technical expertise in identity lifecycle, authentication, provisioning and access governance, plus experience shaping architecture across interconnected identity platforms and strong business analysis, communication and coaching skills to influence across teams. The role offers a US base salary range of $193,000 to $289,000 with potential bonus and benefits, and Zendesk highlights its hybrid work model, commitment to diversity and inclusion, equal opportunity and accommodations for applicants, including AI may be used to screen applications.

Zendesk is hiring a Global Campaign Marketing Manager to drive the AI product-line pipeline for new customer acquisition and growth within existing accounts, partnering with regional marketing to plan, execute, and optimize integrated campaigns across markets. Responsibilities include owning end-to-end campaign delivery (brief through optimization), managing budgets, assets, approvals, and production; leading email and nurture programs; delivering webinars and third-party programs; managing publisher and vendor deliverables and lead delivery; building reusable campaign kits; and aligning with regional marketing on localization and with sales on follow-up to convert engagement. The role also requires tracking engagement, conversion, AI pipeline contribution, and program costs with analytics partners, sharing results with regional marketing, and continually introducing fresh ideas and AI-enhanced research, personalization, and workflows. Basic qualifications include 5+ years in B2B campaign marketing or demand generation with proven pipeline impact; hands-on experience with integrated campaigns; strong project management and data-interpretation skills; clear writing and proactive communication in a fast-paced environment; and the ability to manage multiple campaigns and cross-functional teams. Preferred qualifications include experience localizing global campaigns with regional marketing, familiarity with Marketo, Salesforce, 6sense, and Asana, and experience marketing B2B SaaS or AI products; the US base salary ranges from $148,000 to $222,000 with potential bonuses; Zendesk emphasizes fairness, inclusion, and accommodations, and may use AI screening in hiring; they are an equal opportunity employer.

Zendesk is seeking a Workplace Experience Operations Coordinator to join the Workplace Experience Team and help keep day-to-day office operations running smoothly while delivering excellent employee service. Core duties include managing the front desk and ticketing, coordinating in-office events, handling vendor and facility management, maintaining safety and cleanliness, and supporting space planning and internal communications. Requirements include a minimum of 2 years in Facilities/Office Coordination/Management, strong communication and project-management skills, proficiency with Google Suite, and the ability to multitask with minimal supervision; preferred qualifications include a relevant degree, light furniture assembly experience, and familiarity with Building Management Systems. The role is Monday through Friday, 8:00 am–5:00 pm with occasional overtime, offering a base pay of $20.19–$29.81 per hour and potential bonuses or benefits depending on location and experience. Zendesk promotes a hybrid, inclusive workplace, is an equal opportunity employer, may use AI for screening, and provides accommodations for applicants with disabilities.

Zendesk seeks a Principal Customer Architect to help enterprise customers adopt the AI Resolution Platform, turning early proof of value into sustained adoption by shaping technical adoption strategies and aligning customer goals with Zendesk specialists. You’ll lead technical adoption roadmaps, build account technology plans, diagnose barriers across configuration, data, integrations, and processes, and coordinate AI experts and other specialists around shared outcomes. You’ll guide customers through AI and platform adoption with repeatable playbooks, product demonstrations, pilots with clear success criteria, and provide technical evidence for adoption and expansion. Required qualifications include 12+ years of experience in complex, customer-facing technical transformation or related fields, the ability to lead structured discovery and influence senior stakeholders, and experience with adoption programs; preferred include CX platforms, AI automation, productized pilots, and work in regulated environments. The role offers a US OTE range of $210,000–$320,000 with base/commission, potential bonuses or benefits, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The Hunter AE at Zendesk creates and closes net-new business through disciplined prospecting, consultative discovery, evidence-based value cases, and executive selling, while not owning post-sale expansion. Responsibilities include building qualified pipeline via outbound/inbound/partner routes, leading a repeatable prospecting-to-close process, translating customer priorities into a Zendesk AI value proposition, and coordinating with engineers, marketing, and leadership while keeping CRM data and forecasts accurate. The role typically requires 8–12 years of complex B2B SaaS new-business selling with value-based discovery and deal ownership, strong prospecting and executive engagement, commercial judgment, AI/platform fluency, and no specific degree required if experience is demonstrated. AI-era expectations include discussing AI and platform value at the business level, using approved AI tools for research while protecting confidentiality, and distinguishing uniquely human work from automation. Compensation ranges from US OTE $283,000–$425,000 with a 50/50 base/commission split, and Zendesk emphasizes hybrid work, equal opportunity, diversity, inclusion, and accommodations for disabilities, with AI screening possible in the hiring process.

Zendesk is seeking a Commercial Account Executive to grow the commercial base and close deals in the SaaS space by leveraging AI-driven insights and building trusted customer relationships. You’ll drive top-line revenue by acquiring new commercial customers, using AI analytics for prospecting, retention, and cross-sell/up-sell, managing a robust pipeline, and traveling regionally and nationally as needed to deliver solutions. Qualifications include a BA/BS or equivalent, at least 3 years in B2B SaaS sales or solution engineering, experience closing complex value-centric deals, the ability to engage VP/C-suite, and proficiency with AI/digital tools like Salesforce, Outreach, and Clari. The role emphasizes data-driven decision making, ROI-based value articulation, executive sponsorship, cross-functional collaboration with Solutions Engineers and AI Specialists, and staying ahead of AI market trends to shape deals and roadmap. Compensation includes US OTE of $191k-$287k with a 50/50 base/commission split, potential bonuses, a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, noting that AI screening of applications may be used per policy.

Zendesk is hiring a Senior Backend Engineer to own the data layer powering its AI products, building and scaling integrations and analytics infrastructure to turn raw support data into automated recommendations. You’ll design and maintain platform connectors (ETL), extend the Discover insights engine, run resilient data pipelines (real-time webhooks, incremental sync, reindexing), and build scalable search indices for full-text, vector, and hybrid search while addressing multi-tenant isolation and security needs. You’ll collaborate with product, ML, and design teams to convert analytics outputs into reliable, explainable customer-facing metrics and recommendations. Basic qualifications include 3+ years of backend experience (Python, FastAPI), production experience with MongoDB, Elasticsearch/OpenSearch, and Redis, and knowledge of distributed job processing; preferred qualifications include ETL/orchestration tools, NLP pipelines or production RAG systems, and multi-tenant SaaS/webhook security. The US base salary ranges from $145,000 to $217,000 with potential bonuses/benefits, and Zendesk highlights a hybrid work model, AI screening guidelines, and a commitment to equal opportunity, diversity, and accommodations for applicants.

Zendesk is hiring an Enterprise AE Sales Leader to drive net-new revenue growth, set sales strategy, build a scalable, high-performing sales organization, and partner cross-functionally to accelerate customer acquisition. The role entails developing and executing the net-new business growth strategy, leading and coaching sales leaders and Account Executives, maintaining disciplined pipeline generation and forecasting, and improving metrics like conversion and deal velocity while ensuring smooth handoffs to post-sale teams and building leadership depth. Qualifications include 12+ years in relevant B2B SaaS or enterprise software sales with 6+ years of people leadership, a proven track record of net-new revenue growth, experience managing complex enterprise sales, and strong ability to influence executives and collaborate across functions. AI-era expectations require understanding how AI and automation reshape buying decisions, positioning AI-driven solutions around measurable outcomes, balancing AI-enabled efficiency with core relationship and negotiation skills, and guiding teams on governance, security, and implementation readiness. The US OTE range is $442k–$662k with 50/50 base/commission, with potential bonuses; Zendesk emphasizes an inclusive, hybrid, globally diverse culture, equal opportunity and accommodations for applicants, and uses AI in screening per company policy.

Zendesk is hiring for a software sales role that is a pure hunting position, aligned with its AI-driven mission to power exceptional customer experiences in North America, with collaboration across sales, product, marketing, and other internal teams. You will identify, qualify, and develop opportunities by engaging with prospects, building a high-value pipeline through strategic and targeted outbound prospecting across SMB, Commercial, and Enterprise accounts. Responsibilities include creating personalized messaging, researching target companies (10Ks, 10Qs, news), and ensuring a top-quality customer experience throughout the sales cycle. Requirements include 2+ years in a sales-related role with business development experience across SMB/Enterprise/Commercial, excellent communication and organizational skills, a self-starter mindset, and proficiency with Salesforce, Zoominfo, Outreach, 6sense; a Bachelor's degree is preferable. Compensation includes US OTE $36.54-$54.81 with 70/30 base/commission, potential bonuses/benefits, and a hybrid work model requiring some in-office presence; Zendesk is an equal opportunity employer and may use AI screening while offering accommodations for applicants with disabilities.

The role is Lead CIO operations and organizational enablement, acting as a trusted partner to the VP, CIO Strategy, Operations & Architecture, and turning strategy and change into coordinated execution across the CIO organization. It spans executive operations, strategy execution, change management, and communications leadership, including managing executive calendars, meetings, agendas, decisions, and follow-through, while responsibly using AI and automation to accelerate work. It also leads CIO-wide communications strategy and delivery, translates complex topics for diverse audiences, coordinates across CIO functions, and maintains a forward-looking communications calendar and feedback loops. The position requires strong executive presence, change management experience, AI fluency, global/workforce adaptability, a bachelor’s degree, English-native level (Spanish a plus), and is based in Austin, TX with 10-15% travel, supporting the CIO organization across functions and geographies. Success is measured by clear, timely, coordinated CIO communications; well-prepared leaders; understanding and adoption of major changes; AI-enabled workflow improvements; with a US base salary of $139k-$209k plus bonuses, and Zendesk’s commitment to inclusion and accommodations.

Zendesk is hiring a Director of Global Employee Relations to transform ER from a reactive function into a proactive center of excellence with a truly global remit. The role drives transformational change, builds real-time ER analytics, fosters continuous improvement, aligns ER efforts with People and business strategies, and leads or guides complex investigations. It also provides advice on internal investigations, performance management, harassment, discrimination, reductions in workforce, and unfair dismissal, while ensuring compliance across Zendesk’s global locations. Candidates must have extensive global ER and labor law experience, knowledge of international labor practices, exceptional interpersonal skills, strong judgment and discretion, and an independent, proactive, strategic work style. The team is distributed globally with a hybrid work model, and the US base salary range is $202,000 to $302,000 with potential bonuses and benefits, with Zendesk committed to equal opportunity and diversity.

Zendesk is seeking a senior director to lead Technical Support after the AI tier, responsible for setting strategy, building a strong leadership team, and ensuring reliable, scalable technical resolutions while enabling a proactive, AI-aligned support workforce. The role involves defining operating models, developing a multi-layer leadership structure, balancing AI automation with human expertise, establishing metrics, and collaborating with Sales, Customer Success, Product, Engineering, and Finance to align with customer needs and product priorities, including scalable global capacity planning. It also drives organizational change to transform agents into a proactive workforce, champions knowledge management, and communicates performance, risks, and strategic options to executives. The candidate profile calls for 15+ years of leadership in technical or customer support within high-growth SaaS or enterprise tech, a track record of scaling global organizations, strong cross-functional and financial acumen, and experience integrating AI/automation; a bachelor's degree is required, with advanced degrees a plus. The role offers a US base salary range of $174,000–$260,000 with potential bonuses, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, and AI-based screening in line with company guidelines.

Zendesk is hiring a Strategic Account Director to win large enterprise business, build trusted executive relationships, connect customer priorities to Zendesk’s service and AI solutions, and guide opportunities from first conversation through close with a smooth post-sale handoff. You’ll build a qualified pipeline via targeted prospecting, inbound opportunities, partner relationships, and territory planning, lead complex sales from discovery to close, and use approved AI tools to improve research, preparation, and synthesis while protecting confidential information. The role requires 12+ years in complex B2B SaaS sales with a proven record of owning new-business opportunities and delivering measurable outcomes, experience with value-based discovery and executive engagement, and the ability to discuss AI, automation, and platform value credibly; equivalent practical experience is welcome and no specific degree is required. Preferred qualifications include repeated success closing large enterprise deals, experience shaping account or market strategy, ROI storytelling, cross-functional collaboration with channel partners, and familiarity with service operations or AI-enabled business transformation. What makes the role distinctive is blending disciplined new-business selling with the judgment to present an AI-powered future state to executives, alongside Zendesk’s inclusive hybrid work culture and commitment to equal opportunity and accommodations, including disclosures about AI usage and protections under applicable law.

Zendesk is seeking a Strategic Account Director, Retail New Business to create and close durable net-new business with large retail and consumer brands, aligning executive priorities with Zendesk’s service, AI, and automation solutions. You’ll build trusted relationships with executive buyers, lead complex sales from discovery through negotiation and close, and guide opportunities toward measurable outcomes with a clear handoff to post-sale. Your responsibilities include building a qualified pipeline via prospecting, inbound opportunities, and partnerships; coordinating across solution engineers, product specialists, marketing, SDR/BDR teams, and cross-functional buyers; and maintaining accurate CRM forecasts while surfacing risks early. Qualifications typically include 12+ years in complex retail software sales with a track record of new-business attainment, experience with value-based discovery and executive engagement, the ability to discuss AI and automation credibly, and no specific degree required; preferred qualifications include closing large enterprise deals, ROI storytelling, and partnering with channel or ecosystem partners. The role blends disciplined new-business selling with building credible AI-powered business cases, is performed in a hybrid work environment, and Zendesk emphasizes fairness, diversity, inclusion, and accommodations for applicants with disabilities.

The Hunter Account Executive at Zendesk is responsible for creating and closing net-new business through disciplined prospecting, discovery, value-case development, executive selling, and a clean handoff to post-sale teams. They must build and manage a qualified pipeline to meet quota via outbound and inbound channels, orchestrate cross-functional alignment to improve win probability, and maintain accurate CRM data and pipeline health. Day one capabilities include a new-business orientation, consultative discovery, multi-threaded selling across stakeholders, and strong commercial acumen, with a path to deeper Zendesk platform and AI fluency. The role typically requires 8–12 years of complex B2B SaaS new-business selling experience with proven ROI, prospecting discipline, executive engagement, and deal ownership, while no specific degree is required. Zendesk offers a hybrid work model with a US OTE of $111,000–$167,000 and emphasizes AI-aware hiring and equal opportunity, including accommodations for disabilities.

The role is Creative Lead for Experiential Marketing at Zendesk, responsible for enhancing the creative platform across digital and live experiences and aligning storytelling with brand and business goals. It sits in Creative Leadership and collaborates with the Experiential Marketing team, Creative Studio, Communications, and the executive leadership team to blend strategic leadership with hands-on execution for immersive experiences. Key duties include owning Zendesk’s event design system—defining visual principles, templates, and components; translating brand strategy into cohesive experiences across presentations, livestreams, and in-person environments; setting quality standards for internal teams and agencies; and delivering creative excellence at flagship events like Relate, Showcase, and AI Summit. The role requires leading through collaboration, building partnerships across Creative, Experiential Marketing, agencies, Communications, executive leaders, and stakeholders; fostering candor, psychological safety, and constructive critique; mentoring others and guiding the broader team to deliver standout work. Requirements include expertise in event branding, production processes, attendee engagement, cross-functional facilitation, business acumen, travel willingness, time-zone agility, AI tools in creativity, and proficiency in Adobe, Figma, and Google apps, with a US base salary range of $179k-$269k and equal opportunity commitments from Zendesk.

Zendesk’s Center of Excellence is seeking a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS to lead partner onboarding, technical enablement, and co-selling support for Zendesk Contact Center solutions. Core duties include driving technical onboarding for partners, providing co-sell technical support, architecting scalable contact center solutions, and defining technical strategy and partner roadmaps, while mentoring internal teams and staying ahead of AI/ML trends. Qualifications include at least 10 years in solution architecture (5+ in contact centers), hands-on experience with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), strong enablement and leadership skills, excellent communication, and Python or NodeJS as a plus, with preferred Zendesk/AWS certifications. The US annualized OTE is $200,000 to $300,000 with an 80/20 base/commission mix, and compensation may include bonuses or other incentives, with final offer based on capabilities and location. Zendesk promotes hybrid work, diverse and inclusive employment, equal opportunity, and provides accommodations for applicants, including AI screening disclosures as applicable.

The Hunter AE at Zendesk is responsible for creating and closing durable net-new business through disciplined prospecting, discovery, value-case development, executive selling, negotiation, and a clean handoff to post-sale teams, and it does not cover installed-base expansion. They will build qualified net-new pipeline via outbound, inbound, and partner routes, lead a repeatable prospecting-to-close process, translate customer priorities into Zendesk AI-value propositions, align with executives across business, technology, security, finance, and procurement, and manage deal progression within guardrails while coordinating cross-functional teams to improve win probability. Requirements include typically 8–12 years of complex B2B SaaS new-business selling experience with evidence of outcomes, prospecting discipline, executive engagement, and credible AI/platform value discussion, plus CRM/forecast discipline; education isn’t strictly required if demonstrated capability and track record are present. AI-era expectations emphasize discussing AI and automation at the business level, using specialists when needed, framing opportunities around measurable outcomes and adoption risk, protecting data confidentiality, and distinguishing uniquely human work from automation while refining AI narratives with market insight. The role offers US OTE of $320,000–$480,000 (50/50 base/commission) plus potential bonuses, within Zendesk’s hybrid, inclusive culture; Zendesk is an equal-opportunity employer that provides accommodations for disabilities and may use AI in screening applications, with eligibility and EEO rights described for US-based applicants.

Zendesk is seeking an AI-forward Manager, SMB Sales to lead Account Executives and drive revenue for new business and expansion, using AI, data, and strategic insight to scale exceptional SMB experiences. You will lead, coach, recruit, onboard, and mentor a high-performing team, set quotas, manage high-velocity cycles, and develop strategic customer roadmaps and AI-powered ROI cases. You will identify expansion, upsell, and renewal opportunities, partner with Solutions Engineers, Product, and Marketing to co-design differentiated solutions, and run forecasts, pipeline reviews, and dashboards. Required: extensive SaaS or customer-support sales leadership experience with a track record of 100%+ quota attainment, ability to use AI tools and predictive analytics, cross-functional collaboration, strong coaching and forecasting skills, BA/BS, and willingness to travel. US annualized OTE ranges from $170k to $254k (50/50 base/commission), with potential bonuses; Zendesk supports hybrid work, is an equal opportunity employer, and may use AI for screening with accommodations available.

The Hunter AE at Zendesk is a new-business sales role focused on creating and closing net-new deals, not responsible for post-sale expansion. Responsibilities include building qualified pipeline via outbound, inbound, and partners; leading a repeatable prospecting-to-close process; aligning with executive stakeholders; and delivering value cases. They must translate customer priorities into a Zendesk AI/value proposition, orchestrate cross-functional teams, manage deals within guardrails, and ensure clean handoffs with documented goals. Requirements include typically 8–12 years in complex B2B SaaS sales with proven discovery, value-based selling, deal ownership, and AI/platform fluency; Day-one capabilities include targeted prospecting, consultative discovery, and multi-threaded executive selling. Compensation is US OTE of $320k–$480k (base/commission 50/50) with potential bonuses, and Zendesk emphasizes hybrid work, equal opportunity, diversity, and accommodations for disabilities.

Zendesk is on a mission to power exceptional service with AI-driven CX, and the Hunter Account Executive creates and closes durable net-new business by translating customer priorities into a Zendesk AI value proposition and coordinating across business, technical, security, finance, and procurement stakeholders—without owning installed-base expansion or post-sale outcomes. You will build and maintain qualified net-new pipeline through targeted outbound, inbound conversion, partner routes, and disciplined territory planning, lead a repeatable prospecting-to-close process from discovery to close, and orchestrate cross-functional teams to improve win probabilities while maintaining accurate CRM data and early risk signals. Day one capabilities include a genuine new-business orientation, consultative discovery to uncover problems and measurable outcomes, executive multi-threaded selling to diverse stakeholders, and strong commercial acumen to develop ROI narratives and manage deal economics with disciplined CRM and forecasting. Experience sought is typically 8–12 years in complex B2B SaaS new-business selling with value-based discovery and ownership of outcomes, plus evidence of prospecting discipline, quota attainment, executive engagement, and AI/platform fluency; no specific degree is required if an equivalent track record exists. AI-era expectations include discussing AI, automation, and platform value credibly at the business level, using approved AI tools to enhance research while protecting data, distinguishing human capabilities from automation, and knowing when to bring specialists; the US on-target earnings range is $320,000–$480,000 with a 50/50 base-to-commission mix, and Zendesk emphasizes hybrid work, diversity, equal opportunity, and accommodations for applicants with disabilities.

Zendesk seeks a Director of Contact Center Platform Architecture to lead a global, hands-on solutions architecture team focused on customer experience, cloud contact centers, and AI, working directly with enterprise customers and senior executives. You will lead and grow a distributed team, set technical direction across AWS, Amazon Connect, Zendesk, and enterprise systems, and ensure security, reliability, integration, and maintainability while staying hands-on with key opportunities. You’ll guide customer engagements, translate architecture decisions into credible solutions, and represent the team in executive meetings, industry events, and with analysts, collaborating across Sales, Product, Engineering, Customer Success, Services, Partners, and Marketing. The role also emphasizes building strong partner relationships (notably with AWS), coordinating joint priorities, and continuously improving team operations with reusable architectures and field insights. Required qualifications include 10+ years in solutions architecture or related roles, 5+ years of people leadership, deep AWS and Amazon Connect experience, CCaaS knowledge, and experience presenting to C-level audiences; preferred include globally distributed teams, relevant certifications, and experience with AI, automation, and workflow management. The position offers a US on-target earnings range of $317,000–$475,000 (70/30 base/commission) with a hybrid work model, and Zendesk commitments to fairness, diversity, and accommodating applicants with disabilities.

Zendesk is seeking a Hunter Account Executive to create and close durable net-new business in AI-driven CX, while not owning installed-base expansion or post-sale outcomes. The role demands building qualified net-new pipeline through outbound, inbound, and partner routes, managing a repeatable prospecting-to-close process, translating customer priorities into Zendesk value, achieving executive alignment, negotiating within guardrails, coordinating with cross-functional teams, and maintaining accurate CRM data with a clean handoff to post-sale teams. Candidates should typically have 8–12 years of complex B2B SaaS experience with proven new-business success, including value-based discovery, ROI storytelling, and multi-stakeholder deal ownership; Day One capabilities include targeted prospecting, consultative discovery, executive selling, commercial acumen, and CRM discipline, with deeper AI/Zendesk fluency as a developable path. The role requires framing AI and platform value at the business level, using approved AI tools responsibly, and distinguishing uniquely human work from automated tasks while refining narratives with market insight. Compensation includes a US OTE range of $230k–$344k with a 50/50 base/commission split (plus potential bonuses and benefits), and Zendesk supports a hybrid, inclusive work culture with flexibility for remote work and accommodations for applicants with disabilities.

Zendesk is hiring a Bay Area Commercial Account Executive to grow the commercial base by selling AI-driven CX solutions and managing full-cycle sales from prospecting to close while expanding relationships with existing customers. You’ll drive revenue by acquiring new commercial customers in the Bay Area tech ecosystem, promote AI adoption, and use data insights to target high-potential opportunities and maximize account value through cross-sell and upsell. You’ll lead complex, consultative sales cycles, maintain a healthy pipeline and accurate forecasts, build executive-level relationships, collaborate cross-functionally, and track KPIs to ensure sustainable growth. Requirements include a BA/BS, 3+ years in B2B SaaS/AI sales with a proven record of exceeding targets, experience selling to VP/C-levels, strong presentation, negotiation and closing skills, familiarity with Salesforce, Outreach and Clari, and willingness to travel across the Bay Area. Compensation is an annualized OTE of $230k-$344k (50/50 base/commission) with a hybrid work model requiring some in-office days, and Zendesk is an equal opportunity employer that provides accommodations and may use AI screening as part of the process.

Zendesk is hiring a Vice President, Total Rewards to lead the global compensation, benefits, accommodations, and HR compliance functions, and to define a holistic total rewards strategy powered by automation and AI to attract, retain, and reward talent. Key duties include designing competitive compensation, equity, and benefits programs, administering executive pay, driving AI/analytics to automate analysis and surface pay equity insights, and simplifying operations while scaling support. The role also requires presenting to executive leadership and the Board on strategy and progress, mentoring the Total Rewards team, and owning governance and a roadmap to scale with automation and AI. Candidates should have 12+ years of HR with deep Total Rewards and executive compensation experience, global leadership in SaaS/tech, experience implementing HR automation/AI, strong people analytics, cross-functional collaboration, and board/C-suite communication, plus multi-jurisdiction compliance and private/PE-backed or public company experience. The US base salary ranges from $283,000 to $425,000 with potential bonuses and benefits; Zendesk highlights its hybrid work model, commitment to diversity and inclusion, and will screen applicants with AI while offering accommodations for disabilities as needed.

Zendesk is seeking a Chief of Staff to the Chief People Officer to turn priorities into progress by clarifying strategy, portfolio, operating rhythm, and communications for the People team and the business. Responsibilities include partnering with the CPO on strategic priorities and annual plans, leading People initiatives portfolio management, coordinating budgeting with Finance, preparing board and executive materials, planning offsites and all-hands, and driving high-priority special projects. The role requires a strategic operator with strong executive communication, sound judgment, data-informed prioritization, the ability to influence senior leaders without formal authority, comfort with ambiguity, and proficiency with AI-enabled planning tools; applicants should have 10+ years in strategy/ops and 4+ years partnering with C-suite, plus experience developing budgets and executive materials. Preferred qualifications include experience supporting a CHRO or senior leadership in a global tech or SaaS company, experience in a large multi-region organization undergoing growth or transformation, and using planning and analytics tools to improve transparency and decision-making. Compensation includes a US base salary range of $185,000–$277,000 with potential bonus and benefits, and Zendesk highlights a hybrid work model, equal opportunity hiring, and accommodations for applicants with disabilities, while noting AI screening may be used as part of the process.

The role is a leadership position within Zendesk’s Professional Services - Technical Services in Austin (hybrid) to lead and grow the Americas Technical Architecture team, setting standards for discovery, scoping, solution design, AI-enabled delivery, and value realization to accelerate time-to-value and drive measurable business outcomes. You will hire, coach, and retain a distributed team of Technical Architects, lead project scoping and advisory engagements with Sales and customers, manage portfolio delivery health, build cross-functional alignment, and partner with Product to influence roadmap and expand capabilities, while advancing practical AI adoption. Basic qualifications include 8+ years in technical/solutions architecture or related enterprise SaaS roles, 3+ years of people management with distributed teams, experience delivering complex SaaS implementations across concurrent engagements, and a Bachelor’s degree (or equivalent). Preferred qualifications include strong knowledge of Zendesk products and APIs, governance and design pattern development, practical understanding of generative AI and AI-enabled workflows, and advanced degrees or certifications in architecture, cloud, AI strategy, project management, or delivery. The US annualized OTE range is $166k-$250k with a base/commission split of 87/13, and offers may include bonus or incentives; Zendesk emphasizes hybrid work, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk is hiring a senior leader to define the future of AI-powered CX by leading a global, AI-orchestrated support model that blends automation, expert human support, knowledge operations, and premium services to improve outcomes and retention. The Opportunity Lead will oversee AI-powered support across channels and a 300+ person global technical support and escalations organization, shifting from volume-based to complexity-based resolution, and own the Premier support P&L and knowledge infrastructure. They will build AI governance, escalation and quality frameworks, use predictive analytics, and partner with Product, Engineering, Sales, Success, Renewals, and Finance to create a unified operating model with dashboards and KPIs across CX and the broader business. Requirements include 20+ years in enterprise SaaS/tech with global, multi-functional leadership experience, production-scale AI-enabled service, and P&L ownership, with preferred backgrounds in AI governance or monetized premium support. The role is hybrid/global with 20–25% travel, offers a base salary range of $289k–$433k plus incentives, and Zendesk commits to DEI and accessibility accommodations, inviting applicants to share a brief note describing their most significant transformation and outcomes.

Zendesk is offering a nine-week, full-time summer internship in Global Revenue Operations to support internal process improvements and AI-driven monetization initiatives, with an early June start, about 40 hours per week, and 2-3 days on-site at the Madison, WI office, plus a dedicated mentor. The role is hybrid, combining remote work with in-person collaboration to foster hands-on project experience and build professional relationships while leveraging data-driven insights to optimize pricing and operational efficiency. Responsibilities include supporting RevOps process improvements and automation (including AI optimizations), assisting with legacy customer integrations from mergers and acquisitions, performing UAT for commerce-to-cash systems, documenting workflows, conducting data extractions, creating enablement materials, and learning core systems like Stripe, Zuora, Salesforce, CPQ, and Zendesk Support. Requirements are active enrollment in a related degree program, strong G-Suite and Zoom skills, preferred familiarity with CRM tools, US work authorization, and a Madison-area residence preferred; compensation ranges from $26.44 to $39.90 per hour and may include bonuses or benefits. Zendesk emphasizes diversity, equity, and inclusion, is an equal opportunity employer, and provides accommodations for disabilities; AI may be used in screening applications, and applicants can request accommodations as needed.

The Finance & Strategy team at Zendesk is offering a ten-week Financial Analysis & Strategy Analyst Intern role (June 7–August 6, 2027) to support C-level decisions through forecasting, modeling, and strategic partnership. Interns will analyze financial results, build models, manage organizational budgets with executives, drive process automation, and contribute to monthly/quarterly P&L reporting and cross-functional alignment. Minimum requirements include pursuing a bachelor’s degree with planned Spring 2028 graduation, experience with financial modeling and data, strong Excel/GSuite skills, and familiarity with ChatGPT/LLM tools, plus an AI-first, team-oriented mindset. Compensation ranges from $31.25 to $61.00 per hour and may include bonuses or benefits, with a hybrid work arrangement requiring some in-office presence and a schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion; applicants should note AI screening may be used and accommodations are available for applicants with disabilities.

The Senior Staff Data Engineer in Zendesk’s Enterprise Data & Analytics team will architect and build an AI-ready semantic data platform, including foundational data models, a governed semantic layer, and conversational analytics to enable analytics, applications, and AI agents from a single trusted business understanding. The role blends data engineering, data architecture, software engineering, and AI, partnering with architects, data engineers, data scientists, analysts, and AI teams to create reusable, reliable, observable, secure, and governable platform capabilities that are practical to adopt and implemented hands-on from prototyping to production. Responsibilities include defining the enterprise semantic architecture for metrics, dimensions, entities, relationships, grain and time semantics; establishing semantic contracts; evaluating long-term platform architectures (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube, etc.); designing metadata-driven capabilities for discovery, deterministic metric computation, query generation, access governance, versioning, and extensibility; shaping how conversational analytics consume semantics, establishing golden datasets and evaluation practices, and leading multi-team initiatives while mentoring and treating the platform as an internal product. Basic qualifications require 10+ years in data engineering/architecture and at least 3+ years hands-on semantic layer work, experience designing large-scale systems used by multiple teams, deep expertise with Snowflake/Databricks, dbt, and cloud ELT pipelines, strong software engineering with SQL and languages like Python/Java/Go/Scala, and excellent communication; preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML, text-to-SQL, and vendor evaluations. The data stack includes ELT tools (MySQL CDC, Kafka, Snowflake, Fivetran, dbt Core/Cloud, Astronomer, Alation, Montecarlo), BI tools (Tableau, Looker), and infrastructure (AWS, Kubernetes, Terraform); the US base salary is $200k-$300k with potential bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and accommodations.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations function to build scalable systems, processes, and an operating rhythm that enable fast, high-quality, and measurable marketing impact across funnel operations, campaign execution, journey orchestration, martech, and process optimization. Responsibilities include leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes, and setting strategy and governance for the marketing tech ecosystem while partnering with cross-functional teams. The role emphasizes thoughtful use of automation and AI to boost campaign velocity and decision quality, establishes performance visibility for health metrics, and translates complex topics into clear senior-leader recommendations with trade-offs and investment guidance. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops with leadership experience, proven experience with marketing automation and CRM, funnel/campaign/orchestration, complex program management, and familiarity with Salesforce/Marketo and AI tools; experience in a high-growth B2B SaaS or global environment is preferred. Zendesk highlights an inclusive culture, hybrid work options, and equal opportunity employment, with a US base salary range of $220,000–$330,000 plus potential bonuses, and offers accommodations for disabilities and AI-screening disclosures as part of the hiring process.

The Sr. Marketing Strategy & Operations Lead at Zendesk is a senior individual contributor responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, business operations, performance management, and cross-functional coordination. Responsibilities include partnering with Marketing leaders to set annual and quarterly priorities and milestones, driving planning, forecasting, budget and resource discussions, defining ownership and decision rights, creating operating frameworks, and analyzing performance to surface trade-offs and improve growth and efficiency. The role also involves coordinating with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams; facilitating leadership discussions; and identifying opportunities to simplify processes and automate recurring work. Qualifications include 8+ years in marketing strategy, operations, or related fields; experience leading planning and cross-functional initiatives; strong analytical and financial modeling skills; ability to build executive-ready narratives; and a preference for experience in a high-growth B2B SaaS or global marketing environment. Compensation includes a US base salary range of $134,000 to $200,000, with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace, AI screening disclosures, and an equal opportunity policy with accommodations for disabilities.

Zendesk is hiring an Enterprise Account Executive for the Bay Area to grow enterprise AI-driven CX solutions and build trusted relationships with high-value technology accounts. You’ll drive revenue by acquiring new enterprise customers, expanding AI/automation adoption, creating territory and account plans, and leading complex multi-stakeholder deals with proof-of-concept stages and ROI-driven value. Requirements include 8+ years of cloud/software B2B sales or solution engineering, success selling to enterprise tech companies, a strong quota history, executive-facing skills, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker; a BA/BS; and willingness to travel within the Bay Area. The role offers a US annualized OTE of $340k-$510k (base/commission 50/50), with possible bonuses, and a hybrid work model requiring some in-office presence as arranged. Zendesk emphasizes its AI-powered CX mission, inclusive culture, and equal opportunity employment with accommodations for applicants with disabilities, and notes that AI screening may be used in evaluating applicants.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding existing partnerships with innovative solutions. The role focuses on driving top-line revenue, cross-selling, managing strategic customer relationships, using data insights to improve prospecting and retention, and creating quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust sales pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, 8+ years in cloud/software B2B sales with a track record of exceeding targets, experience selling to VP and C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, along with willingness to travel. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), potential bonuses, a hybrid work model, AI screening per company policy, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring a Senior Solutions Architect to expand its Services business in North America, acting as the technical bridge between Account Executives and customers to design AI-enabled, scalable customer experience solutions. Key responsibilities include leading technical discovery and scoping with corporate, mid-market, and enterprise customers, owning the technical relationship through the sales cycle, designing end-to-end CX/ITSM/data/automation/AI-enabled solutions, mentoring the AMER Solutions Architecture team, and ensuring proposals align with delivery standards and outcomes. Required qualifications include 2+ years in presales/solutions consulting or similar roles, experience selling or scoping mid-market to enterprise software, the ability to communicate with C-level and technical stakeholders, familiarity with CX/ITSM/CRM platforms such as Zendesk, and experience leading pilots, PoCs, or technical workshops; familiarity with AI-enabled customer service is a plus. The AI/automation emphasis requires hands-on experience with AI tools, agentic workflows, prompt design, reusable AI skills, APIs and integrations, and the ability to explain AI opportunities, limitations, governance, and risk to diverse stakeholders. Compensation includes a US OTE of $206,000–$308,000 (80/20 base/commission), a hybrid/work-from-office-and-remote model, equal opportunity and accommodations, potential bonuses/benefits, and travel as needed for strategic customer engagements; AI screening may be used in the hiring process.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.