The Ampin App
deep insights into the Atlassian community

The job is a Staff Software Engineer, Full Stack in Zendesk’s Data and Analytics team, offering remote flexibility and aligning with Pacific Time to help build an AI-native analytics platform that delivers trusted, explainable insights from memory-graph data. The Data & Analytics core team develops analytics on Zendesk customer data, continually evaluating datasets and enhancing analytics and measurement capabilities. You will work on backend Java with the Maven/Spring toolchain, apply TypeScript and React on the frontend, build new platform capabilities, deploy to production, and collaborate closely with a focused team, the Technical Lead, and Product Manager to shape the roadmap. Requirements include at least 6+ years of full-stack engineering with a Java focus, strong Maven/Spring practices, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals, and strong communication and collaboration skills. The role uses Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, Elasticache/Redis, DynamoDB; US base salary range is $164k-$246k with potential bonuses, Zendesk supports hybrid work and equal opportunity, and AI may be used to screen applications with accommodations available if needed.

Zendesk is seeking a Senior Finance Manager for GTM Finance - Pricing/Costing (Remote/Austin, TX or Madison, WI) to analyze cost structures and pricing strategies that improve gross margins and support top-line growth, in partnership with the Pricing, Product, and R&D Finance teams. Responsibilities include leading pricing and packaging analyses, developing AI/LLM and SaaS cost models, building business cases, maintaining dashboards, driving cross-functional governance, mentoring junior staff, and presenting insights to senior leadership. Qualifications require a bachelor’s degree in Finance/Accounting/Economics (MBA preferred), 8+ years of financial analysis experience with pricing/cost modeling (experience with AI-related costs a plus), and strong leadership with advanced modeling and proficiency in Excel, SQL, Tableau, or Looker. Preferred qualifications include experience in high-growth tech environments and comfort with ambiguous, rapidly changing settings. The package includes a US base salary range of $138,000–$206,000 (with potential bonus and benefits), flexible remote options, a dynamic inclusive culture, and a commitment to diversity, equity, and inclusion; Zendesk also notes AI screening and accommodations as part of their process.

The role is a quota-bearing AI Sales Specialist at Zendesk, collaborating with the Core AE team to drive growth and adoption of Zendesk's AI products within the EMC segment in the AMER region. Main duties include taking full ownership of sales quotas, coordinating with the core sales team to pursue revenue from existing Zendesk accounts and new opportunities, and building strong customer relationships using a value-based selling approach to align the AI portfolio with client goals. It also involves leading AI POCs, partnering with the AI Success team to identify expansion/cross-sell opportunities, and helping forecast usage to maximize ARR while meeting customer requirements. The role requires proven experience in a quota-carrying sales position (preferably in Conversational AI/CX), a track record of hitting targets, excellent communication, travel flexibility, and, if possible, overlay/co-sell experience. Zendesk emphasizes inclusion and a hybrid work model, notes a US OTE of $152k-$228k with a 60/40 base/commission mix, and is an equal opportunity employer that provides accommodations and information on EEO rights.

Zendesk is seeking a Senior Enterprise Sales Manager to lead a high-performing Enterprise field sales team targeting large accounts (1,000+ employees) with a solution- and value-driven approach. The role emphasizes operational rigor, team leadership and culture-building, mentoring and training of Enterprise Account Executives, C-level engagement with customers, cross-functional collaboration, demand generation, and precise forecast reporting (including MEDDPICC deal reviews) to drive bookings and quota attainment. Requirements include 10+ years of software sales experience with 3–5+ years in Enterprise sales management, a proven track record of revenue growth, the ability to hire and train AEs, and strong presentation and listening skills; CX experience is a plus. The position offers a US on-target earnings range of $290,000 to $434,000 with a 50/50 base/commission mix, and potential bonuses or benefits depending on location and qualifications. Zendesk highlights a hybrid work environment, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk, a leading Customer Experience and Support Platform, is hiring for a pure hunting sales role to identify and qualify opportunities across SMB, Commercial, and Enterprise accounts in America, collaborating with internal stakeholders to build the pipeline. You will engage with prospects to understand their challenges, help target accounts with the sales team, generate high-value pipeline through outbound prospecting, craft personalized messaging, and research companies using sources like 10K/10Q and news articles. Requirements include 2+ years in a sales-related role, business development experience across SMB/Enterprise/Commercial, a competitive self-starter mindset, excellent communication, and proficiency in Salesforce, Zoominfo, Outreach, and 6sense; a Bachelor’s degree is preferable. The US OTE range is $33.65-$50.00 with a 70/30 base-to-commission split, and the role may include bonuses and benefits, with a hybrid work arrangement that requires some in-office presence. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

The role is a Strategic Enterprise Account Executive at Zendesk focused on driving revenue growth within strategic enterprise accounts with a strong emphasis on AI, including closing new business from a prospects list and building trusted C-level relationships. Key responsibilities include developing and executing strategic sales plans to meet quotas, engaging senior decision-makers, presenting and closing complex deals, collaborating cross-functionally to drive satisfaction and expansion, maintaining a robust AI sales pipeline and accurate forecasts, and staying informed about industry trends to position Zendesk. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding sales targets, strong ability to influence C-level executives, excellent communication/negotiation, and familiarity with CRM tools like Salesforce. Why Zendesk: opportunity to work with cutting-edge technology, collaborative culture, uncapped commission, and comprehensive benefits; the US OTE is $249k–$373k with a 50/50 base/commission mix. Zendesk is an equal opportunity employer with commitments to diversity and inclusion, offers hybrid/work-from-office options, and accommodations for applicants with disabilities; AI may be used in screening applications.

This job posting is for an AI Sales Specialist at Zendesk in the US AMER region (EMC segment), a quota-carrying overlay role that partners with the Core AE team to prospect, demo, and close deals on Zendesk’s AI products with a value-driven approach. Primary duties include owning sales quotas, collaborating with the core sales team to drive revenue from existing Zendesk accounts and new business, building strong customer relationships, and using a value-based selling method to align the AI portfolio with client goals. You will lead approved AI proofs of concept, work with the AI Success team to identify expansion and cross-sell opportunities, and help construct commercial models and forecasts to maximize ARR while meeting customer requirements. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a results-oriented mindset, excellent communication, willingness to travel, and preferably overlay AE/co-sell experience. Compensation is US OTE of $152k-$228k (60/40 base/commission) with potential bonuses/benefits; Zendesk notes that AI screening may be used in applications, and the company is an equal opportunity employer offering hybrid work and accommodations for disabilities.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers achieve fast business outcomes by leveraging Zendesk's Advanced AI Agents and realizing value from their investment. The role works across the customer’s organization—from CXO to administrators and ProdDev teams—and partners with Customer Success, Professional Services, and Product Development to drive AI adoption and overall success planning. Core responsibilities include proactive, outcome-driven customer engagement, accelerating AI adoption with mutual Success Plans, delivering a world-class onboarding experience and ongoing value realization, and advocating for customers to inform product development. Additional duties involve cross-functional collaboration with sales, support, and services; monitoring engagement and health KPIs; learning new AI solutions; and liaising with technical teams to test, troubleshoot, and implement fixes. Qualifications include 3+ years in enterprise customer success/SaaS, ability to demonstrate the business value of AI, strong multi-tasking and relationship-building skills, a bachelor’s degree in related fields (plus), with US OTE $109k-$163k (70/30 base/commission) and a hybrid work arrangement; Zendesk is an equal opportunity employer with commitments to diversity, inclusion, and accommodations.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, acting as the technical bridge between account executives and prospects and owning the technical relationship to drive customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software selling, the ability to map RFI/RFPs to solutions, excellent communication and presentation skills, strong discovery and objection handling, experience scoping and delivering customer pilots/POCs, and willingness to travel up to 40%. Candidates should have knowledge of web technologies and SaaS (HTML, CSS, JavaScript, prompt engineering), strong problem-solving skills, and the ability to learn new product functionality quickly with a focus on business impact; they should also be familiar with emerging AI technologies and LLMs (e.g., ChatGPT, Gemini) used in daily work. Additional desirable skills include experience in contact center environments, vertical industry expertise (e.g., Retail, Financial Services, Healthcare), consulting experience implementing enterprise software, knowledge of customer service software, ITSM, data warehousing, BI, and workforce engagement management, plus formal B2B software sales training. The role offers a US OTE of $151,000–$227,000 (80/20 base/commission), with potential bonuses and benefits, and compensation based on capabilities and location; Zendesk also emphasizes inclusion, hybrid work flexibility, AI-driven screening, equal opportunity employment, and accommodations for applicants with disabilities.

The Director will design, execute, and optimize Zendesk’s global channel go-to-market strategy and build the data infrastructure enabling real-time ROI and channel performance insights for marketing and sales. They will identify growth opportunities, establish measurement frameworks, and develop scalable analytics systems to ensure resources are focused on high-value initiatives with measurable impact. Key responsibilities include developing the global channel strategy, overseeing analytics infrastructure and dashboards, partnering with Marketing, Sales, and Finance, and translating data into actionable insights for executives. They will foster continuous improvement, mentor a high-performing analytics/engineering team, and align data definitions and processes across data, marketing operations, and GTM teams. Requirements include 9–12 years in marketing analytics/channel strategy or data engineering leadership, hands-on experience with modern data stacks and BI tools, strong business acumen and storytelling, cross-functional leadership, with preferred experience in global enterprise and cloud platforms; the role offers a US base salary of 187k–281k, hybrid work, and Zendesk’s commitment to equal opportunity and accessibility with AI screening disclosures.

Zendesk seeks a Public Sector Account Executive focused on Education and State Government in the Northeast US to grow the public sector account base and expand Zendesk’s impact. Responsibilities include driving revenue from new customers, cross-selling to existing accounts, managing key relationships for retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Requirements include a BA/BS and at least five years in public sector SaaS sales or solution engineering with a proven track record, plus experience selling to VP/C-level executives and strong presentation, negotiation, and closing skills; familiarity with Salesforce, Outreach, and Clari is a plus. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix and potential bonuses or benefits, with compensation varying by location and experience. Zendesk emphasizes a hybrid, inclusive culture, may use AI to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities upon request.

Zendesk is hiring an Account Executive to grow its Commercial SaaS business, focusing on acquiring new customers and expanding existing partnerships to better align with customers’ goals. Key responsibilities include driving revenue, nurturing relationships for satisfaction and retention, cross-selling, using data and customer insights to improve prospecting and retention, communicating product value, leading complex sales cycles, maintaining a robust pipeline and forecast, and securing executive sponsorship. Requirements include a BA/BS or equivalent, at least 3 years of B2B SaaS sales or solution engineering with a proven track record, experience managing long and multi-level sales cycles, strong presentation and negotiation skills, selling to VP/C-level executives, an entrepreneurial mindset, familiarity with Salesforce/Outreach/Clari, and willingness to travel. The US OTE range is $168,000 to $252,000 with a 50/50 base/commission split, and the role features a hybrid work model with partial in-office attendance determined by the hiring manager. Zendesk emphasizes its mission, inclusive culture, potential AI screening, and equal opportunity practices, including commitments to diversity and accommodations for applicants with disabilities.

Zendesk is seeking an experienced Commercial Sales Manager to grow its Commercial footprint, lead a high-performing team, and drive significant revenue growth in a fast-paced market. You will develop and execute a multi-faceted Commercial sales strategy to increase market share while maximizing customer and team satisfaction, managing representatives focused on new logo acquisition and expanding existing revenue. Responsibilities include providing strategic leadership, hiring and mentoring the team, achieving new customer acquisition and financial targets, analyzing sales activity to detect trends, staying current with Zendesk solutions and competitors, building C-suite relationships, establishing revenue-growth policies and processes, and taking a hands-on approach to customer and team needs. Requirements include at least 7 years of sales experience with 4 in sales management, SaaS/tech sales background, a proven track record of revenue growth, familiarity with multiple sales methodologies, strong forecasting, entrepreneurial and analytical mindset, and ability to develop pipeline. The role offers a US OTE of $228,000-$342,000 (50/50 base/commission), potential bonuses/benefits, a hybrid work arrangement with some in-office days, and Zendesk’s commitment to equal opportunity, diversity and inclusion, with AI screening per company policy and accommodations for disabilities if needed.

The role provides global M&A transaction support, leading technical accounting analyses, purchase price allocations and goodwill calculations, drafting memos, advising on deal structures, and coordinating with external valuation experts and auditors while assisting due diligence and post-close integration. In IPO/SEC readiness, you’ll be a key technical resource, leading the preparation and review of SEC filings and pro forma financials under US GAAP, ensuring timely adoption of new standards, drafting technical memos, and collaborating with auditors, legal, and cross-functional teams to meet milestones and ICFR/SOX readiness. Under Accounting Policy & Reporting, you’ll monitor new standards (ASC 805/350/360, IFRS 3), update internal guidelines and disclosures, and drive technical accounting projects beyond M&A and IPO (e.g., revenue recognition, leases, stock-based compensation, complex financing). M&A Integration and Project Management involve working with local teams and functions such as Procurement, Treasury, and FP&A to integrate acquisitions into standard processes and systems, including onboarding new entities to Zendesk systems like Coupa and NetSuite. Requirements include a bachelor’s or master’s in accounting, CPA preferred with Big 4 experience, 5+ years of accounting with at least 2+ years in technical accounting or M&A, US GAAP expertise, strong research/communication skills, ERP/NetSuite experience, with a base salary range of $102k-$154k and a hybrid work model; Zendesk emphasizes diversity, inclusion, AI screening, and accommodations.

The Startup Marketing Manager at Zendesk for Startups will elevate the program’s presence by delivering targeted content and digital campaigns to educate startups on Zendesk’s scalable, AI-driven CX platform and support growth, owning an end-to-end strategy from awareness to onboarding and sales enablement. The role involves crafting a global startup content strategy, refining value propositions and messaging, and producing multi-format content (articles, videos, podcasts, case studies, newsletters) to engage startups at all stages. Responsibilities include organic social planning and execution (primarily LinkedIn, with expansion to Reddit), community management, and coordinating social campaigns with paid media for cohesive impact. It also covers digital campaign management (planning, launching, optimizing paid search, social, retargeting, and ABM), agency/vendor management, budget oversight, and cross-functional/global collaboration with regional teams to ensure localized relevance. Required qualifications include 6+ years in digital marketing/content strategy in B2B SaaS/tech, strong writing and storytelling, experience with multi-format content and analytics tools, excellent project management and cross-functional collaboration, with nice-to-haves such as startup/VC experience and exposure to Zendesk products; the US base salary ranges from $124,000 to $186,000 with potential bonuses, and Zendesk emphasizes diversity, inclusion, and accommodation for applicants.

The Solutions Consultant (SC) at Zendesk acts as the technical bridge in the sales cycle for Enterprise and Mid-Market, translating complex business challenges into high-impact technical solutions and articulating the strategic and technical value of Zendesk, including AI features, to C-level executives. Responsibilities include owning the primary technical relationship with prospects, designing tailored solutions (including RFI/RFPs), evangelizing AI capabilities (AI Agents, Co-Pilot for agents, automation, predictive analytics), leading POC execution, and collaborating cross-functionally to influence product roadmaps. Requirements include 5-7+ years of mid-market/enterprise software selling experience, excellent communication and problem-solving skills, solid knowledge of web/scripting technologies and SaaS architecture, readiness to work in a fast-paced environment, a bachelor’s degree, and willingness to travel, with desirable AI/ML familiarity, CX/Call Center experience, consulting background, and proximity to a major airport. The US annualized OTE range is $119,000-$179,000 with an 80/20 base/commission split, with possible bonuses and benefits, and offers based on capabilities, experience, and location. Zendesk emphasizes a hybrid, inclusive culture as an equal opportunity employer with diversity and inclusion initiatives, may use AI screening in the hiring process, and provides accommodations for applicants with disabilities on request.

Zendesk is seeking an AI-forward Manager, SMB Sales to lead a team of Account Executives, driving new business and expansion across a diverse SMB landscape by leveraging AI, data, and strategic insights to accelerate growth and deliver exceptional customer outcomes. You will coach and develop the team, recruit and onboard talent, and guide high-velocity, multi-stakeholder sales cycles using AI insights, while helping customers build strategic AI-driven transformation roadmaps with measurable outcomes. You will identify expansion, upsell, and renewal opportunities, coach AEs on AI-powered ROI cases to influence procurement, and partner with Solutions Engineers, AI Specialists, Product, and Marketing to co-design differentiated, technically sound solutions and facilitate product conversations as needed. The role requires extensive SaaS or customer-support tech sales leadership, a consistent track record of 100%+ quota attainment, experience managing both transactional and six-figure deals, and strong analytical, forecasting, and cross-functional collaboration skills, plus a BA/BS and willingness to travel. Compensation includes US OTE of $156k-$234k with a 50/50 base/commission mix, a hybrid in-office/remote schedule, Zendesk’s commitment to diversity and inclusion, and information about AI screening and accommodations for applicants with disabilities.

Zendesk is a leading customer experience software company focused on enhancing business-customer engagement through its innovative platform. The role of a Strategic Enterprise Account Executive involves driving revenue growth by developing and closing new business opportunities within enterprise accounts, with a particular emphasis on AI solutions. Key responsibilities include executing strategic sales plans, engaging with senior decision-makers, and collaborating with various internal teams to ensure customer success. Candidates should have a strong background in enterprise sales, excellent communication skills, and the ability to influence executives. Zendesk offers a competitive compensation package and fosters a collaborative culture that supports growth and innovation, while also prioritizing diversity and inclusion in the workplace.

Zendesk is seeking a Senior Manager for Customer Education Programs to enhance its Digital CX team's mission of improving customer engagement through education. The role involves designing a global learning ecosystem that supports customers, partners, and advocates in mastering Zendesk products and features. Candidates are expected to build and manage a team, evolve certification programs, and leverage AI to enhance learning experiences. This position emphasizes collaboration across multiple functions to integrate learning throughout the customer journey and establish effective metrics to demonstrate impact on customer success. The ideal candidate should have significant experience in customer education, a strategic mindset, and a passion for user success, as well as strong communication skills and a global perspective.

Zendesk is looking for a Data Product Manager to oversee the strategy and management of their foundational data assets, focusing on critical business metrics. The role entails collaborating with various departments to define and maintain key performance indicators (KPIs), ensuring they align with the company's strategic objectives. Responsibilities include metric governance, data implementation, strategic analysis, stakeholder communication, and promoting data literacy throughout the organization. Candidates should possess a background in a quantitative field, extensive experience in data management, and strong communication skills. The annual salary range for this position is between $152,000 and $228,000, with possible additional bonuses and benefits.

Zendesk is seeking an Enterprise Account Executive in the Tri-State Area with a strong background in B2B sales and a passion for growth in the SaaS sector. The role involves driving revenue by acquiring new customers, deepening existing partnerships, and establishing long-term strategic relationships to optimize account revenue. Candidates should have a minimum of 8 years of cloud/software B2B sales experience, a proven track record of exceeding sales targets, and the ability to navigate complex sales cycles, particularly with large enterprises. The position offers a competitive salary range of $249,000 to $373,000, with additional incentives, and promotes a hybrid work model. Zendesk values diversity and equal opportunity, ensuring an inclusive work environment for all applicants.

Zendesk is a leading customer experience solutions provider seeking an experienced Sales Specialist with expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. This role will focus on driving awareness and sales of their Contact Center platform to the SMB segment in North America. Responsibilities include collaborating with account executives, running enablement sessions, managing customer discovery calls, and coordinating with pre-sales teams. Candidates should have a minimum of 7 years in cloud contact center sales, strong analytical skills, and a proven track record in achieving sales targets. Zendesk offers a competitive salary, professional development opportunities, and a collaborative work environment, while promoting diversity and inclusion in hiring practices.

Zendesk is seeking a Commercial Account Executive for their Bay Area sales team to help enhance customer experience through innovative AI-driven solutions. The role involves full-cycle sales responsibilities, focusing on acquiring new customers and deepening relationships with existing ones to grow Zendesk's commercial account base. Key tasks include driving revenue growth, managing customer satisfaction, promoting AI adoption, and leveraging data insights for strategic decision-making. Applicants should have a minimum of three years of B2B sales experience, strong relationship management skills, and an understanding of AI and automation technologies. The position offers competitive compensation, including a salary range of $168,000 to $252,000, with additional incentives and a commitment to diversity and inclusion in the workplace.

Zendesk is looking for an experienced Technical Architect to join its CX Acceleration SWAT team, tasked with defining the architectural vision for customers transitioning to AI solutions. The candidate should have extensive technical expertise and a consultative approach to address unique customer needs and existing technical infrastructures. Responsibilities include onboarding customers, providing strategic guidance, diagnosing challenges, and designing tailored solutions that integrate the Zendesk platform with external systems. The role requires 10-15 years of experience in enterprise architecture and a strong understanding of cloud technologies, REST APIs, and business strategy. Zendesk operates on a hybrid work model and emphasizes diversity, equity, and inclusion within its workforce.

Zendesk is seeking a Manager to lead a regional team of specialists focused on ensuring optimization and value for key customers in AMER and LATAM. This role involves aligning customer strategies and technology through a multidisciplinary approach while coaching a team of Customer Success Managers, Solutions Consultants, and Engineers. Key responsibilities include developing customer experience transformation strategies, serving as an executive sponsor for top-tier accounts, and ensuring successful outcomes from strategic recommendations. Candidates should have over ten years of leadership experience in customer strategy and enterprise transformation, with a strong understanding of Zendesk’s platform and proven ability to influence senior executives. The position offers a hybrid work environment with a range of $197,000 to $295,000 OTE, plus potential bonuses and benefits.

Zendesk is seeking a Counsel for Employment across the Americas, specifically focusing on the US, Canada, Mexico, and Brazil. The successful candidate will join the Global Employment Legal team and will be responsible for addressing complex employment law challenges while balancing business needs and legal compliance. Key responsibilities include providing legal guidance, identifying employment law risks, training HR stakeholders, and collaborating on workplace policies and initiatives. The role requires at least seven years of experience in employment law, preferably within multinational companies, and demands proactive problem-solving skills. Compensation for the position ranges from $170,000 to $254,000 annually, with a hybrid work model allowing for both in-office and remote work.

Zendesk is looking for a Group Manager, Localization, who will report to the Senior Director of Lifecycle Marketing and lead localization efforts to ensure a consistent experience for global customers. The role requires developing a comprehensive localization strategy, managing content quality, and driving innovation, while fostering a high-performing team culture. Candidates should have over 10 years of experience in localization or related fields, preferably within a B2B SaaS environment, and possess strong leadership and analytical skills. The position offers a hybrid work environment, allowing for both in-office collaboration and remote work flexibility. The salary range for this position is $134,000 to $202,000 annually, with additional potential for bonuses and benefits.

Zendesk is announcing its Marketing Internship Program for Summer 2026, inviting motivated students and recent graduates to apply for various positions in a vibrant global marketing environment. The internships offer hands-on experience in areas like digital marketing, product promotion, public relations, and more, allowing interns to contribute to real projects while learning from seasoned professionals. Ideal candidates should be pursuing or have completed a degree in relevant fields and possess strong communication and organizational skills, as well as a basic knowledge of digital marketing tools. Interns will work from Zendesk’s San Francisco office with a hybrid work model and have the opportunity to develop their skills in digital marketing and AI-driven customer experiences. Zendesk is committed to diversity and inclusion, and offers a supportive environment with mentorship and networking opportunities.

The Senior Manager of Marketing Operations at Zendesk will lead a small team to drive business growth and improve marketing technology maturity. This role involves optimizing the lead funnel lifecycle, from creation to qualification, while fostering a culture of experimentation and collaboration with various stakeholders. The candidate should possess strong leadership and communication skills, and have hands-on experience with key marketing technology platforms like Marketo and Salesforce.com. A bachelor's degree and over seven years of relevant experience are required, along with the ability to translate complex data into actionable insights. The position offers a hybrid work model and a salary range of $146,000 to $220,000, among other benefits.

Zendesk is hiring a Principal Product Manager to lead strategy and execution for their Employee Services product line, which includes product analytics, outbound strategy, and the internal Customer 0 initiative. The role entails defining KPIs, collaborating with data teams to derive insights, and reporting on product performance. Additionally, the manager will represent Employee Services externally, partnering with sales and marketing while incorporating customer feedback to refine strategic positioning. Candidates should have over 10 years of product management experience, strong analytical skills, and familiarity with employee experience and enterprise SaaS tools. Zendesk promotes a hybrid work culture and is committed to diversity, equity, and inclusion in hiring practices.

Zendesk is looking for an experienced Director of IT Customer Service and Support to lead a high-performing team focused on customer-facing processes, particularly the Onboard to Renew (OTR) value stream. The role involves team leadership, strategic business partnership, overseeing system operations, and enhancing processes through AI integration. The ideal candidate should possess a strong background in customer service technology, with at least 10 years of experience in IT customer service - including 5 years in leadership - and should be adept at building cohesive, distributed teams. Core values of exceptional service, simplicity, pride in work, and mutual care within the team guide the role. Additionally, Zendesk emphasizes diversity and inclusion, offering a hybrid work environment and a commitment to fair hiring practices.

Zendesk is a leading company in customer experience solutions that aims to enhance customer interactions through its Contact Center Center of Excellence (CoE). They are looking for a seasoned Contact Center Partner Solutions Consultant with deep knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS, to lead partner onboarding and provide technical enablement. Key responsibilities include driving partner onboarding, co-selling support, architecting solutions, and mentoring teams, while ensuring alignment with compliance and best practices. Candidates should have significant experience in solution architecture, technical training, and be adept at translating complex information for various audiences. The position offers a competitive salary range of $151,000.00-$227,000.00, with additional compensation possibilities, reflecting Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a Vice President, Treasurer, to lead its global treasury function aimed at optimizing liquidity and driving growth. The responsibilities include developing cash and capital structure strategies, managing risks related to liquidity, and ensuring effective cash management across global operations. The role involves collaboration with various executive teams to enhance cash flow forecasting and negotiate banking operations, as well as presenting key insights to lenders and the Audit Committee. Ideal candidates should have over 15 years of treasury experience, strong leadership capabilities, and a deep understanding of global finance regulations and practices. The position offers a hybrid work environment and competitive compensation, along with Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Paralegal to join its legal team, focusing on Litigation and Global Employment Legal functions. The role involves supporting worldwide dispute resolutions, managing employee disputes, and collaborating with various internal teams and external counsel. Candidates should have a Bachelor’s degree or Paralegal Certificate, at least five years of litigation experience, and strong organizational skills. The position will report to the VP of Legal Global Employment and involves a hybrid work model, combining in-office and remote work. Zendesk emphasizes diversity and inclusion and will use AI-related tools for screening job applications while committing to accommodate any disabilities during the hiring process.

Zendesk is a company focused on delivering modern customer service solutions powered by AI, serving over 160,000 businesses globally. They are looking for a Senior Director of Commercial Pricing Strategy to shape their revenue models and go-to-market strategies, overseeing various initiatives in pricing, packaging, and monetization. This role requires collaboration across multiple teams and strong expertise in SaaS pricing, with a focus on competitive offers, revenue transitions, and lifecycle analytics. Candidates should have a relevant educational background, over ten years of pricing strategy experience, and proven leadership abilities. The position offers a competitive salary range of $206,000 to $308,000 annually, along with other incentives, and Zendesk promotes a diverse and inclusive workplace.

Zendesk is looking for a Principal Engineer – Data Platform Architecture to lead the architecture of its Data Platform (ZDP), ensuring it is efficient, secure, and cost-effective. This hands-on role involves setting the technical direction for data ingestion, management, and analytics, particularly utilizing Snowflake-based infrastructure. The principal engineer will be responsible for the overall architecture, ensuring scalability and reliability while advising on strategic data solutions. The position requires extensive experience in data engineering, particularly with Snowflake, OLAP warehousing, and cloud-native solutions, alongside a strong ability to communicate complex technical concepts to diverse stakeholders. Zendesk emphasizes a commitment to diversity and inclusion, offering flexibility in work arrangements while outlining competitive salary ranges and benefits for the role.

Zendesk is seeking a Senior Manager of Sales Acceleration to enhance customer relationships by leading sales initiatives and solving complex data challenges. The role involves analyzing data to drive sales growth, developing strategic plans to optimize sales processes, and collaborating with various teams to ensure effective sales enablement. Candidates should have a bachelor's degree, 3-5 years of relevant experience in software/SaaS strategy or management consulting, and strong analytical and communication skills. The position offers flexibility for remote work, with a salary range of $146,000 to $218,000, plus potential bonuses and benefits. Zendesk promotes diversity and inclusivity in the workplace, providing a supportive environment for all employees.

Zendesk for Startups is looking for a Startup Partnerships Manager to lead the Bay Area VC community, aiming to enhance revenue growth by fostering relationships within the local startup ecosystem. This role involves strategic planning, building partnerships, and executing programs designed to support high-potential founders and increase Zendesk's visibility and presence in the region. The ideal candidate should have extensive experience in business development within the tech sector, a deep understanding of the Bay Area startup landscape, and strong relationship-building skills. Key objectives for the role include establishing Zendesk as a leading customer experience provider, improving marketing pipelines, and driving revenue growth through effective engagement with startups and investors. Additionally, Zendesk emphasizes a hybrid working model and values diversity and inclusion in its hiring practices.

Zendesk is looking for a Director of Predictive Marketing Analytics, seeking candidates with 9–12 years of experience to enhance their predictive marketing analytics capabilities. The chosen leader will guide a team to deliver impactful insights and predictive models that influence marketing strategy and drive growth, while working closely with marketing and business leaders. Core responsibilities include leading predictive modeling projects, developing advanced attribution models, and applying machine learning techniques for audience targeting. The ideal candidate must possess strong technical expertise, business acumen, and a proven track record in leadership, specifically in translating complex data into actionable insights. The role offers a competitive salary range and a hybrid work environment, reflecting Zendesk's commitment to flexibility and inclusivity.

Zendesk is seeking a dedicated SMB Account Executive to drive growth in its SaaS offerings by acquiring new customers and managing existing relationships. The role involves expanding the SMB account base through proactive sales strategies, maintaining high customer satisfaction, and utilizing data insights to enhance retention. Candidates should have at least two years of B2B sales experience, strong communication skills, and the ability to align Zendesk's products with customer business objectives. The position offers a hybrid work model, requiring some in-office attendance, and a competitive compensation package with a base salary and commission structure. Zendesk is committed to inclusivity and diversity in its hiring practices, inviting all qualified candidates to apply without discrimination based on various personal characteristics.

Zendesk is looking for an SMB Account Executive with a strong B2B sales background and a passion for growth in the SaaS market. This role involves expanding the SMB account base by identifying new business opportunities, fostering customer relationships, and utilizing data insights for effective sales strategies. Candidates should have at least two years of experience in solution selling, excellent negotiation skills, and knowledge of tools like Salesforce. The position offers a US annualized OTE between $102,000 and $154,000 and includes a hybrid work schedule that combines in-office collaboration with remote flexibility. Additionally, Zendesk emphasizes diversity and inclusion, ensuring equal opportunity in hiring practices.

The Associate Renewals Manager at Zendesk will be responsible for overseeing the contract renewal process for a strategic portfolio of SMB accounts with annual values exceeding $100K. This role emphasizes building strong customer relationships, leveraging data and product insights, and collaborating with teams like Sales and Customer Success to ensure customer retention. Key responsibilities include managing the renewal lifecycle, engaging customers to reinforce value, analyzing account history for renewal narratives, and maintaining CRM data accuracy. The ideal candidate should have 0-2 years of experience in SaaS renewals, strong analytical skills, and the ability to effectively negotiate and communicate value to clients. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a GTM Content Architect and Content Strategist to join their Global Enablement team, focusing on content strategy and governance in a fast-paced environment. The ideal candidate should have experience in project management and an understanding of how strategic content can drive engagement and behavior change, while also championing AI-driven innovations. Responsibilities include leading efforts on content taxonomy, governance frameworks, and collaborating with various Go-to-Market teams to enhance content experiences. Candidates should possess strong skills in content management, and governance workflows, and be comfortable adapting to rapid changes in a global setting. The position offers a salary ranging from $123,000 to $185,000, with a commitment to diversity and inclusion, and a flexible working model.

The job role is focused on driving demand generation that aligns with strategic goals and has a significant business impact in North America. Ideal candidates should possess strong communication and collaboration skills, along with the ability to execute multichannel campaigns strategically. Responsibilities include developing integrated campaigns, managing day-to-day operations, targeting high-intent audiences, and analyzing campaign performance to inform future strategies. Preferred qualifications involve over five years of experience in demand generation, strong analytical abilities, project management skills, and proficiency in marketing tools like Marketo and Salesforce. The position offers a salary range of $103,000.00 to $155,000.00 and allows for a hybrid work model, combining in-office collaboration with remote flexibility.

Zendesk is seeking a support expert to provide best-in-class customer support for its Premier customers. The role requires an understanding of customer needs, strong communication skills, technical support experience, and the ability to effectively manage escalations and coordinate between internal teams. Candidates should have at least two years of experience with Zendesk products, enterprise software, and technical troubleshooting, alongside a track record of building positive relationships with cross-functional teams. The position offers a hybrid work model, with employees expected to work in the office part of the week. Additionally, Zendesk is committed to diversity and equal opportunity in its hiring practices and is open to providing accommodations for applicants with disabilities.

Zendesk is seeking a detail-oriented and proactive Administrative Coordinator to support teams in their San Francisco office, which requires in-person attendance 2-3 days a week. The role involves managing calendars, travel arrangements, expense reporting, and daily administrative tasks, emphasizing collaboration and service excellence in a fast-paced environment. Candidates should have experience in similar positions, exceptional organizational skills, and proficiency in office productivity tools, along with strong communication abilities. The company promotes professional growth, offers a competitive salary range of $61,000 to $91,000, and provides a hybrid work model to balance in-office and remote work. Zendesk is committed to diversity and inclusion, ensuring equal opportunity for all applicants, while promoting a culture of excellence and collaboration among their employees.

The XDR Marketing Manager role serves as a key link between the Marketing and XDR teams, ensuring effective communication and execution of marketing campaigns to boost sales enablement. Responsibilities include managing the complete lifecycle of campaign execution, including content review, performance analysis, and optimization strategies. The manager acts as the primary liaison between teams, coordinating training and campaigns while centralizing marketing communications to reduce noise and improve decision-making. Skills required include experience with CRM tools like Salesforce, strong analytical capabilities, and proficiency in campaign performance metrics. The hybrid role offers flexibility in the work schedule and emphasizes collaboration, inclusivity, and diversity within the workplace.

The job position is for a Senior Manager, Workforce & Service Performance at Zendesk, with a location option of Texas or Wisconsin and flexibility for hybrid or remote work. The role involves managing the operations of Workforce Management and Quality Assurance, including forecasting, scheduling, and performance analytics, while collaborating with cross-functional teams to achieve service and efficiency goals. The ideal candidate should have at least 8 years of professional experience in workforce management, 3 years in quality assurance, and 5 years in people management, along with strong analytical and communication skills. Key responsibilities include developing capacity plans, managing scheduling, overseeing quality assurance processes, and leading team development initiatives. The compensation for the role ranges from $112,000 to $168,000, with additional bonuses and benefits possible, and emphasizes a commitment to diversity, equity, and inclusion within the workplace.

Zendesk is seeking a Sales Director for its Bay Area Sales team to lead efforts in transforming customer service through AI-driven solutions. The role requires a candidate with a growth mindset and over ten years of software sales experience, including five years in Enterprise sales management. The Sales Director will manage and inspire a high-performing team, develop strategies for driving sales growth, and engage with C-suite executives to position Zendesk as a leader in customer experience innovation. Key responsibilities include hiring, coaching, analyzing sales activities, and providing strategic recommendations for market expansion. The position offers a competitive compensation package with an emphasis on hybrid working and a commitment to diversity and inclusion within the workplace.

Zendesk is looking for a Senior Director, GTM Cadence & Insights to lead their forecasting, pipeline governance, and global revenue analytics efforts. This role will involve collaborating with various teams, such as GTM leadership, Finance, and Revenue Operations, to enhance forecasting accuracy and provide actionable insights through advanced technologies, including AI. Key responsibilities include delivering forecasting dashboards, refining the forecasting process, and operationalizing pipeline health metrics. Candidates should have over 12 years of experience in Sales Operations or related fields, strong analytical skills, and a proven ability to implement AI-driven solutions. The role offers a competitive salary range of $206,000 to $308,000 and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is a leading customer experience platform that focuses on customer obsession and success, emphasizing the value customers derive from its solutions. The CX organization, reporting to the Chief Customer Officer, is dedicated to ensuring effective service delivery across various departments such as Customer Success and Professional Services. The CX Programs team plays a crucial role in enhancing operational effectiveness and driving transformational business changes. Key responsibilities involve optimizing customer journeys, fostering product adoption, and reinforcing delivery excellence to support customer health and growth. The ideal candidate for this role should have extensive experience in customer experience operations, strong data analysis skills, and the ability to lead cross-functional initiatives aimed at improving customer outcomes.

Zendesk is seeking an Enterprise Data Architect SME to join their Enterprise & Solution Architecture team, where the role involves guiding the development of digital data systems and platforms. The architect will provide strategic direction and collaborate with various teams on data integration, movement, and transformation models. Key responsibilities include designing master data solutions, leading data architecture roadmaps, and creating technical artifacts such as blueprints and data models. The ideal candidate should have extensive experience in data architecture, including strong relational database skills and familiarity with MDM principles, as well as the ability to communicate complex ideas to non-technical audiences. The position offers a salary range of $161,000 to $241,000 and follows a hybrid work model, encouraging both in-office collaboration and remote work flexibility.

Zendesk is seeking an Enterprise Account Executive to drive growth in their B2B SaaS sales efforts. The role involves acquiring new enterprise customers, managing relationships with existing clients, and developing strategies to enhance revenue through innovative solutions. Candidates should have at least 8 years of relevant experience, a strong track record of exceeding sales targets, and the ability to navigate complex sales cycles, especially with large organizations. The position offers an annualized OTE compensation ranging from $290,000 to $434,000, with a 50/50 base/commission pay structure. Additionally, Zendesk promotes diversity and inclusion and offers a hybrid working model for its employees.

Zendesk is looking for a Staff Solution Architect with extensive experience in Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves managing end-to-end solution architecture, collaborating with various stakeholders, driving ERP integrations, and establishing best practices in financial operations. Candidates should have over 10 years of experience related to solution architecture, billing and invoicing systems, and complex integrations, along with strong leadership and communication skills. A Bachelor's degree in a relevant field, along with appropriate certifications, is preferred. The compensation range for this position is between $161,000 and $241,000 and includes additional incentives, with a commitment to diversity and inclusion in the workplace emphasized by Zendesk.

The Group Marketing Manager for Commercial and SMB at Zendesk is responsible for leading regional marketing initiatives that enhance demand and customer engagement while driving business growth. The role involves developing localized campaigns, managing a high-performing team, and collaborating with sales and other stakeholders to ensure alignment with business objectives. Key qualifications include over 10 years of marketing experience, particularly in campaigns and demand generation, alongside exceptional leadership and communication skills. Candidates should be data-driven, capable of measuring campaign performance, and experienced in multi-channel marketing approaches. This position offers a hybrid work model and a competitive salary range, while Zendesk emphasizes diversity and inclusion in their hiring practices.

The Manager, Compensation COE leads a global team of Compensation Analysts responsible for designing, implementing, and administering compensation programs and initiatives. This role collaborates with various internal stakeholders to align compensation frameworks with company objectives and market best practices, while also providing advanced analytics to influence policy development. Key responsibilities include managing complex projects, creating tools for operational excellence, and serving as a subject matter expert on compensation practices and regulations. The position requires a Bachelor's degree and significant experience in compensation or human resources, with skills in partnership building, analytical tools, and communication being essential. Zendesk offers a hybrid work environment and prioritizes diversity and inclusion in its hiring practices.