The Ampin App
deep insights into the Atlassian community

The Senior Solutions Architect at Zendesk acts as the key pre-sales technical expert, collaborating with the Contact Center Platform Architecture team and customers to design and scope customized solutions that meet business needs and secure new professional services engagements. Responsibilities include leading pre-sales technical scoping, analyzing customer requirements, recommending optimal uses of Zendesk products, creating detailed professional services estimates and proposals, articulating complex technical concepts to diverse audiences, maintaining deep technical expertise across the Zendesk Contact Center product suite, and partnering with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require 3+ years of customer-facing experience (technical support or consulting), 3+ years of hands-on experience building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect being a must-have, and a strong ability to translate customer objectives into a comprehensive technical solution and detailed project estimate. Compensation includes a US annualized OTE of $206,000–$308,000 with an 80/20 base/commission mix, potential bonuses or benefits, and the role is hybrid with part of the week in the office and part remote, schedule determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI or automated screening in evaluating applicants, and offers accommodations for applicants with disabilities.

The role is a West Coast Enterprise Sales Engineering leader overseeing a team of Sales Engineers and subject-matter experts to ensure Zendesk’s platform is properly scoped, architected, and presented to align with customer outcomes, ultimately driving growth and retention. Essential duties include strategic leadership to define market-winning strategies with Sales, executive advisory to C-suite stakeholders translating business hurdles into solutions via the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Requirements include 8+ years of experience in high-growth SaaS, CX, or AI, 4+ years of leadership scaling presales/technical consulting, with demonstrated ability to influence product direction and customer strategy, domain knowledge in CX/Employee Experience, and technical literacy in CX tools, cloud technologies, and AI/ML. The US annualized OTE range is $196,000 to $294,000 with a pay mix of 80/20 base to commission, and eligibility for bonus or benefits; final offer will be based on capabilities, experience, and location. Zendesk promotes a fulfilling, inclusive, hybrid work culture with equal opportunity, ongoing diversity, equity, and inclusion efforts, and accommodations for applicants with disabilities, with AI possibly screening applications.

Zendesk’s marketing organization is offering Summer 2026 internships focused on AI-powered customer experiences within a global SaaS environment. The internship includes roles such as Associate Product Marketing Specialist Intern, with a June–August 2026 timeline in San Francisco and a hybrid schedule (in-office Monday–Thursday, remote Friday). Ideal candidates are pursuing or have a bachelor’s in Business, Marketing, Communications, or related fields, graduating Winter 2026 to Spring 2027 (or recently graduated), with strong communication, multitasking, collaboration skills, and basic digital marketing tool familiarity; internships experience and interest in AI tools or global marketing are a plus. Interns will gain hands-on project work, mentorship, networking opportunities, and professional growth in areas like digital marketing, campaigns, analytics, and partner enablement, plus exposure to AI-driven innovations. Compensation ranges from $31.25 to $61.00 per hour (base rate) with potential bonuses/benefits; Zendesk is an equal opportunity employer, supports hybrid work and accommodations, and may use AI screening in the hiring process.

The role is an onsite IT Associate Service Desk at Zendesk’s San Francisco office, serving as a frontline IT ambassador who provides hands-on support for Mac/Windows, SaaS apps, hardware provisioning, and a seamless employee tech experience. It blends traditional Tier 1 ticket management with advanced onsite troubleshooting, event support, and direct user engagement, including managing onsite video conferencing and supporting office events. Key duties include setting up and deploying new hire devices, provisioning/deprovisioning cloud accounts, maintaining asset lifecycle records, and supporting internal IT tools. Requirements include 1–2+ years in IT support, strong cross-platform troubleshooting, experience with ticketing systems (Zendesk preferred), familiarity with cloud tools (Okta, Google Workspace, Atlassian, JAMF, Zoom), basic networking, and the ability to work onsite full-time with occasional after-hours; salary ranges from $63k to $95k base in the US, with a hybrid schedule determined by the manager. Zendesk champions diversity, equity and inclusion, may use AI in screening applications, and provides reasonable accommodations; it is an equal opportunity employer.

The role is a Data Product Manager for Foundational Data Assets tasked with owning the strategy, roadmap, definition, implementation, and maintenance of the company’s key business metrics, aligning data-driven decisions with strategic goals. Responsibilities include metric definition and governance, collaborating with senior stakeholders across departments to define metrics, establishing definitions and data sources, and maintaining a comprehensive data dictionary. It also covers data implementation and maintenance, working with engineering to implement calculations and dashboards, prioritizing enhancements, ensuring timely updates, and resolving data discrepancies. Additional duties include strategic analysis and reporting, providing insights on trends and risks, and delivering regular reports and dashboards to senior management, plus stakeholder management and cross-functional collaboration. Qualifications include a quantitative degree and 5+ years in data product management or analytics, experience with data platforms (e.g., Snowflake, dbt), strong communication skills, and the role offers a US base salary range of $183,000–$275,000 with hybrid work, along with Zendesk’s commitments to diversity and accommodations and AI screening as part of the process.

The Finance & Strategy team acts as trusted advisors to inform C-level decisions, and this Senior Finance Manager role will partner with Product & Engineering to build financial and KPI models to scale the Product Roadmap. Responsibilities include serving as the lead partner to Product Development with financial and non-financial analyses, building models for product launches (TAM/SAM/SOM, ARR targets, COGS, and operating expenses), conducting ongoing/ad-hoc analyses, delivering KPI reporting, and driving cross-functional process improvements. Additional duties include owning standardized budgeting and internal/external reporting, coordinating with the Controller’s group to ensure accuracy during close, and applying accounting knowledge to forecasts. Requirements include 10+ years of experience in technology, banking, private equity, corporate finance, economics or consulting; advanced skills in building scalable financial models; strong analytical, communication, and leadership potential; a self-starter capable of thriving under ambiguity and tight deadlines, with the ability to grow and lead finance teams and experience with planning tools and systems like Adaptive or Hyperion. The position offers a US base salary of $147,000-$221,000 (with potential bonuses/benefits), a hybrid in-office/remote work arrangement, and Zendesk’s commitment to diversity, inclusion, and accommodations for disabilities, with AI screening possibly used in recruitment.

Zendesk is seeking a strategic, technically fluent Product Manager for MarTech & Digital Systems to own the vision, roadmap, and execution of the marketing technology and digital experience stack, partnering with Marketing, MarketingOps, and SalesOps while enabling modern monetization models including usage- and consumption-based pricing. The role treats internal GTM and digital systems as a product, ensuring seamless data flow, scalable architecture, and reliable performance from top-of-funnel channels through to closed-won outcomes, while leading the evaluation and AI-based enhancements for efficiency and personalization. Key responsibilities include defining the Digital & MarTech product vision and backlog for CMS, eCommerce, trial flows, and core MarTech (Marketo, Salesforce); shaping AI and automation strategy; enabling digital channels; managing system architecture and integrations; and ensuring data quality and governance (GDPR/CCPA) with cross-functional alignment. You will partner with Digital Marketing & Content for platform capabilities (SEO, CMS/eCommerce, AI-assisted content), with MarketingOps for advanced segmentation and AI-driven workflows, with SalesOps for lead routing and SLA architectures, and with IT/Engineering to lead agile ceremonies and maintain security and governance. Required qualifications include 5+ years in Product Management or related roles with technology ownership; deep domain expertise in B2B GTM lifecycles and PLG/trial models; AI/ML fluency; strong knowledge of enterprise web/digital tech (AEM, Adobe Commerce/Magento, Adobe Analytics, Adobe Target; Marketo Engage; Real-Time CDP) and CRM (Salesforce); integration and iPaaS experience; Agile/Scrum experience; plus preferred AI-native GTM tools, routing/orchestration and ABM/intent platforms, relevant certifications, and a US base salary range of $183k–$275k with a hybrid in-office/remote work schedule.

Zendesk is hiring an experienced SEO Manager to own SEO and Answer Engine Optimization (AEO) for the AMER region, preparing the company for AI-powered, answer-first discovery. The role sits at the intersection of SEO, AEO, analytics, and experimentation, requiring independent work, regular testing, and cross-team action on recommendations. Responsibilities include strategic ownership of SEO and AEO for AMER, identifying opportunities and risks, adapting strategies as search and AI surfaces evolve, and building repeatable processes and templates. Analytics and experimentation are central, utilizing GA4, GSC, SEMrush/Ahrefs/Screaming Frog, and Profound to run hypothesis-driven tests and tie results to MQLs and pipeline with dashboards. Requirements include a BA/BS and 6+ years of hands-on SEO in SaaS/enterprise, proficiency with the listed tools, strong communication, with a US base salary range of $126,000-$190,000, potential bonuses, a hybrid work model, and Zendesk's commitment to diversity and accommodations.

The role is Marketing Automation Senior Manager responsible for end-to-end execution of email nurture campaigns using Marketo, partnering with demand gen, field marketing, and customer success to optimize customer experience and performance. Key duties include defining strategic goals, driving cross-team priorities, ensuring on-time campaign launches, managing team workload in Asana, monitoring milestones, resolving issues, and maintaining quality controls with test plans and audits. The role oversees Marketo administration and optimization—designing automation patterns, executing lead nurturing/segmentation/scoring, running A/B tests, troubleshooting deliverability, and performing regular Marketo audits to maintain health. It requires 8+ years of enterprise email marketing experience with Marketo, expertise in marketing automation best practices, and strong collaboration and stakeholder management; preferred qualifications include Marketo Certified Expert, familiarity with ABM tools and web personalization, GA/UTM, and global team experience. Compensation includes a US base salary of $160k-$240k with potential bonus and benefits, a hybrid work arrangement with part-office presence, and Zendesk’s commitment to diversity and inclusion, with AI screening of applicants and accommodations available as needed.

Zendesk is seeking a Senior Solutions Consultant to drive AI-powered CX and ES solutions, serving as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You'll lead technical and business discovery, design tailored demos and proofs of value, translate AI/ML capabilities into business narratives, and own the end-to-end technical engagement throughout the sales cycle. You will architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, and work cross-functionally to align customer needs with the product roadmap while driving AI adoption with Customer Success. Qualifications include 5+ years of presales or solutions consulting in SaaS/CX, strong web technologies knowledge, experience with pilots/POCs, and deep AI understanding with domain expertise in CCaaS or related areas, plus excellent communication and storytelling skills. Compensation in the US includes an annualized OTE of $188k–$282k with an 80/20 base-to-commission split, and the role may also be eligible for bonuses, benefits, or other incentives.

The AI Services Consultant at Zendesk is part of the Professional Services team and acts as the technical expert and trusted advisor to help customers implement and optimize the AI-powered Resolution Platform, guiding configurations and adoption for quick value. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence, turning customer goals into the right configurations and ensuring end-to-end, on-time delivery. Key responsibilities include providing technical guidance on Zendesk AI products, facilitating change management and training, delivering AI projects on time with high quality, maintaining customer satisfaction, and collaborating with Customer Success and Sales to align on the customer AI roadmap. Candidates should have strong consulting, communication, and project-management skills, deep AI proficiency, agility, problem-solving abilities, and a commitment to continuous learning. Requirements include 5+ years in consulting or professional services, experience in enterprise tech or SaaS GTM/customer-facing roles, experience with adoption analytics and success roadmaps, a relevant bachelor’s degree (advanced degrees or AI/project-management certifications preferred), and the role is hybrid in the US with a base salary of $137k–$205k plus potential bonuses and benefits, with Zendesk emphasizing equal opportunity, diversity, and accommodations.

Zendesk is hiring a Manager, AI Delivery to lead a 6–10 person consulting team that delivers rapid, measurable customer value from Zendesk AI through technical configuration and optimization at scale. The role will design and scale the AI Delivery operating model, manage capacity and staffing, ensure projects are properly scoped and executed on time with measurable business impact, and proactively remove risks or blockers. You will drive cross-functional alignment with Sales, Customer Success, and Product to synchronize AI roadmaps, handoffs, and expansion plans, and build repeatable delivery plays and enablement to improve adoption, retention, and growth. Required qualifications include 7+ years in Professional Services/Enterprise SaaS with 2+ years of people management (6–10 direct reports), AI-related experience, strong product/AI fluency, and demonstrated cross-functional influence and outcome-based delivery. The role offers US OTE of $160k–$240k with a base/commission mix, a hybrid work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, plus AI-based screening and accommodations as needed.

Zendesk is seeking a Principal Engineer – Data Platform Architecture to own the architecture of the Zendesk Data Platform (ZDP), focusing on a Snowflake-based, cloud-scale data infrastructure that supports internal analytics and serves as a launchpad for customer-facing analytics. The role is a hands-on technical leadership position responsible for end-to-end architecture—data ingestion, transformation, governance, and delivery across batch, streaming, and near-real-time processing—with emphasis on scalability, reliability, and cost-effectiveness. You will be the Snowflake technical authority (including Snowpark, Snowpipe, Cortex), advise on data modeling and access policies, drive query optimization and best practices for cost, security, and regulatory compliance, and mentor engineers while guiding architectural trade-offs between compute and storage. Requirements include 10+ years in large-scale data engineering or analytics infrastructure, at least 3 years at principal or staff level, deep Snowflake expertise, strong OLAP/data modeling and ETL/ELT experience, multi-instance architecture and regulatory familiarity (SOC 2, GDPR, HIPAA), plus fluency in SQL and Python/Java and the ability to operate in a matrix organization. Preferred qualifications include experience migrating to cloud-native OLAP, integrating Snowflake with event-driven architectures, exposure to customer-facing analytics products, and community contributions, with a US base salary range of $228k-$342k plus potential bonuses; Zendesk also emphasizes hybrid work, diversity and inclusion, equal opportunity, accommodations, and may use AI screening in the hiring process.

The job is for a Customer Success Manager (Pulse) at Zendesk, centered on leveraging Zendesk's AI-powered Resolution Platform to redefine customer service and customer success on a global scale. The role is a dynamic advisory position where you own customer relationships, drive product adoption, articulate ROI, and accelerate growth using cutting-edge AI technologies. The overarching objectives include proactive health management through outcome-driven engagement, accelerating value realization, and advising on solution fit, configuration, and integration to strengthen relationships. You will own end-to-end customer success across onboarding to renewals, design success plans, partner with Professional Services, identify expansion opportunities, and use data to forecast renewals and surface risks. Requirements include 5+ years in CS/Experience, enterprise SaaS/GTM experience, a bachelor’s degree in a relevant field, strong technical/product and data-analytics skills, and familiarity with customer success tools like Gainsight; compensation is a US OTE of $118k-$178k (70/30 base/commission) with potential bonuses, and Zendesk highlights a hybrid, inclusive culture with equal opportunity and AI-based screening.

Zendesk seeks a Director of Process Innovation and AI Strategy (Finance) to lead a high-impact CFO transformation, owning strategy, roadmap, and delivery while partnering with SMEs, shared services, IT, and executive leadership to drive measurable value and governance. Responsibilities include designing and executing an enterprise finance optimization and automation strategy, defining multi-year roadmaps aligned to priorities and OKRs, and delivering executive-ready dashboards with KPIs/SLAs while leveraging Gartner benchmarks for best-in-class capabilities. The role drives end-to-end process optimization—simplifying processes, reducing handoffs, consolidating systems, and standardizing policies—while leading an AI/automation portfolio (RPA, iPaaS, AI/LLM use cases) and fostering an AI culture through training, governance, and scalable patterns in collaboration with IT and SMEs. Required qualifications include 12+ years in finance transformation within SaaS/tech, 3+ years in a Director-level role, deep O2C/P2P/R2R/FP&A experience in a global/shared services environment, hands-on process mapping and operating model design, and familiarity with ERP/CRM/HCM/Procurement/iPaaS/RPA and analytics tools, plus Lean Six Sigma Black Belt, change management, Agile delivery, and strong executive presence. Expected outputs include a top-level strategic plan for finance process optimization, 25,000+ FTE hours of savings through AI and automation, published roadmaps with owners and timelines, and a visible AI culture; compensation includes a US base salary of $178k-$266k with potential bonus and hybrid work, with Zendesk committed to equal opportunity, diversity, and accommodations and AI may be used in screening applicants.

Zendesk is seeking a Manager of AI Success Strategists to scale its AI-driven Resolution Platform by leading a 6–10 person team that delivers end-to-end AI roadmaps and translates product capabilities into clear business outcomes to boost adoption, retention, and risk mitigation. The role blends deep product expertise with people leadership, acting as the team's product authority and coach to deliver predictable, measurable AI outcomes for customers, including increases in automated resolution adoption and improved retention metrics. Key responsibilities include developing repeatable playbooks and SLAs, owning account-level delivery and forecasting, guiding executive-level engagement with strategic customers, and coordinating with Sales, Professional Services, Product, Partners, and RevOps to remove blockers. Required qualifications include 7+ years in enterprise SaaS customer-facing roles with AI exposure, 2+ years of people management (6–10 ICs), strong product/technical fluency in generative AI, and proven ability to forecast risk and drive adoption, plus a bachelor’s degree and strong communication. Compensation includes a US OTE of $160k–$240k (70/30 base/commission) with potential bonuses, a hybrid work model that requires in-office presence part of the week, and Zendesk’s commitment to equal opportunity and diversity, with AI screening possibly used in candidate evaluation.

Zendesk is seeking a G&A Manager, Financial Analysis & Strategy, reporting to the Director of G&A Finance & Strategy, to drive critical initiatives including G&A consolidation, Office of the CEO expense oversight, and strategic Finance Shared Services partnerships while serving as the main financial liaison between the office of the COO, Transformation Team, and Corporate Finance. Key responsibilities include partnering with Strategy, Planning & Transformation leadership to deliver financial insights, building robust models for transformation projects, managing G&A consolidation reporting and forecasting with Corporate Finance, tracking Office of the CEO and Office of Transformation expenses, and leading Finance Shared Services partnerships and executive communications. Basic qualifications include a bachelor’s degree in Finance, Accounting, Business, or related field, 5+ years of relevant experience (preferably in G&A or transformation roles), advanced proficiency in Excel and Google Sheets, and strong written and verbal communication with cross-functional collaboration. Preferred qualifications include an MBA or related advanced degree, experience supporting organizational transformation or corporate consolidation, ability to lead strategic partnerships and executive budgets, demonstrated leadership or mentoring, and comfort navigating ambiguity. Compensation includes a US base salary range of $118,000–$176,000 with potential bonuses or benefits, a hybrid work model requiring in-office presence part of the week (schedule determined by the hiring manager), and Zendesk’s commitment to diversity, inclusion, AI screening practices, and accommodations for applicants with disabilities.

The position is Manager, Technical Account Management for Zendesk’s North America region, located in Austin, TX (hybrid) or Florida (fully flexible). You will lead the Technical Account Managers for East NorAm, shape the team, and help strategic enterprise customers maximize Zendesk products and services while expanding ARR service adoption. Responsibilities include People Management (setting objectives, developing talent, cross-team collaboration with sales/pre-sales), Program Management (overall TAM program, customer engagements, stakeholder relationships, executive value discussions), and Technical Leadership (aligning Zendesk solutions with customer needs to drive digital transformation). Required qualifications include a Bachelor’s in Computer Science or related field, 3+ years of managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, North America delivery experience, and CRM/AI proficiency, plus strong communication and travel ~10%. The base salary range is $132,000-$198,000 in the US with potential bonuses/benefits, and Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work flexibility, and accommodations, with AI screening noted as part of the process.

Zendesk is a leader in customer experience solutions, with its Contact Center CoE optimizing platforms like Zendesk, Amazon Connect, and AWS-based solutions to improve customer interactions and operational efficiency. The role seeks an experienced Sales Specialist in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, AWS) to drive awareness and sales of Zendesk’s CCaaS for the commercial segment across Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with AEs, pre-sales, and partners; coordinating with vendors and delivery; running customer discovery and deal progress; partnering with AWS/Amazon Connect AEs; forecasting; delivering tailored value propositions; and representing Zendesk at regional events. Qualifications require a minimum of 7 years in cloud contact center sales, channel sales experience, and potential advantage for Zendesk/Amazon Connect knowledge, with the ability to work autonomously in a fast-paced environment, plus experience selling at the C-level and a proven sales track record with new business pursuit and strong communication skills. The role offers a competitive salary and benefits, growth opportunities, and a collaborative, inclusive culture, with US OTE ranging from $234,000 to $352,000 (60/40 base/commission), and Zendesk’s commitment to equal opportunity, diversity and inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive net-new B2B SaaS growth by leveraging AI-driven insights and Zendesk’s AI-powered platform. You’ll own the full sales cycle—from outreach to negotiation—proactively prospecting, closing new accounts, traveling as needed to engage prospects, building executive relationships, and delivering ROI while collaborating with technical teams and leveraging automation. Qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven track record of hitting new-business targets, the ability to close complex executive-level deals with VP and C-suite stakeholders, and proficiency with AI analytics and tools such as Salesforce, Groove, and Clari. Ideal traits emphasize being a Net-New Logo Hunter, AI/Tech Trailblazer, Executive Communicator, Strategic Closer, Relentless Learner, and Collaborative Influencer. The role offers a US OTE of $230,000–$344,000 (base/commission 50/50), potential bonuses or benefits, a hybrid work model with in-office attendance part of the week, and Zendesk’s commitment to fairness, diversity, and inclusive employment with potential AI screening.

You will collaborate with a portfolio of Managed Services customers to manage a backlog of work for optimizing, maintaining, and growing their use of Zendesk products, offering best-practice consulting and hands-on assistance, and acting as an extension of their team through reactive requests and proactive value delivery. Responsibilities include managing a portfolio to minimize churn, prioritizing tasks within available hours, maintaining Zendesk product expertise, educating customers, delegating requests while ensuring quality, shaping world-class service policies, providing business consultation, handling high-profile escalations, and juggling multiple priorities to meet deadlines. Requirements include a bachelor's degree, 5+ years of professional consulting or customer success in a client-facing role, strong communication and relationship skills, technical aptitude, empathy, ability to interface at manager level, English fluency, and willingness to travel up to 20%. The role offers a hybrid work model with partial in-office attendance, a US base salary range of $106,000–$160,000 (with potential bonus/benefits), and compensation decisions based on capabilities and location. Zendesk emphasizes diversity, inclusion, and social impact, notes AI may be used to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Design Operations Intern (also known as a Design Program Manager or Producer) for the Product Design team with a focus on AI Enablement, to optimize design workflows, pilot new AI capabilities, and integrate AI as a partner for craft and speed, reporting to the Director of Product Design Operations and collaborating with the AI Champions. The role emphasizes transparent and accountable AI use with a human-in-the-loop approach to ensure the design craft remains central. Ideal candidates are AI-literate and curious, process-oriented, people-centered communicators, design-minded, and critically optimistic about AI's potential while asking hard questions about fairness, transparency, and who might be excluded. Responsibilities include workflow optimization for design and research, maintaining an internal AI tool inventory, creating AI-in-design enablement materials, coordinating the AI Champions program and knowledge-sharing events, and measuring AI adoption impact. Basic qualifications include current enrollment in a relevant program and a portfolio; US work authorization; preferred qualifications include familiarity with design thinking and AI tools, strong organizational skills, openness to ambiguity, interest in inclusive design and ethical AI frameworks; compensation is $31.25-$61.00 per hour with possible bonuses and a hybrid work arrangement; Zendesk is an equal opportunity employer with a commitment to diversity and accommodations.

Zendesk is hiring a Revenue Operations Business Operations Manager in Madison, WI to own quoting and billing processes and optimize quote-to-cash systems, collaborating on cross-functional projects to support strategic initiatives. The role will lead initiatives to improve quoting, billing, and QTC processes, demonstrate systems thinking, and oversee daily operations and user support for these systems. Responsibilities include using project management to update internal projects and roadmaps, managing product migration deliverables, maintaining comprehensive documentation, and serving as the primary contact for the worldwide Revenue Operations team while building relationships with Sales Ops, IT, Product Led Growth, and Product Development. Required qualifications include 5+ years in financial systems focused on commerce-to-cash, a bachelor’s degree, strong data querying/reporting skills, cross-functional collaboration, excellent communication, and experience with system implementations and UAT (with Salesforce, CPQ, Zuora and G-Suite/Zoom experience a plus). The position offers a US base salary of $116,000-$174,000 (with potential bonuses/benefits), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, AI screening, and accommodations.

Zendesk is seeking an AI Services Consultant to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive adoption and measurable business outcomes from deployment to scale. Key responsibilities include technical guidance on implementing and optimizing Zendesk AI products, change management and training, on-time project delivery, maintaining customer satisfaction, and cross-functional collaboration to align the AI roadmap and resolve blockers. Requirements include 3+ years in consulting or professional services, experience in go-to-market roles in enterprise tech or SaaS, experience with adoption analytics and success plans, strong consulting, communication, and project management skills, AI technical proficiency, adaptability, and continuous learning, with a bachelor’s degree in a related field and certifications in AI strategy or project management preferred. The US base salary ranges from $106,000 to $160,000, with potential bonuses and benefits, a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity, and reasonable accommodations, noting that AI may be used to screen applications.

The AI Sales Specialist is a quota-carrying overlay role at Zendesk for the AMER EMC segment, working with the Core Account Executive team to prospect, demo, and close deals while driving adoption of Zendesk's AI products. Main responsibilities include owning sales quotas, collaborating with the core sales team to pursue existing and new Zendesk accounts, and leading approved AI POCs to demonstrate value. It also involves customer engagement—building relationships with a value-based selling approach, supporting expansion/cross-sell opportunities with the AI Success team, and assisting with commercial modeling to maximize ARR. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), strong communication skills, willingness to travel, and, ideally, experience in an overlay AE/co-sell role. Compensation features a US OTE of $226k-$340k (60/40 base/commission) with possible bonuses, a hybrid onsite/remote schedule, and Zendesk’s commitment to diversity, equal opportunity, and accommodations, with AI screening used in the process.

The Manager of Technical Architecture at Zendesk leads a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions, ensuring the team’s professional growth, technical quality of deliverables, and overall implementation success. Responsibilities include people leadership, mentorship on AWS deployments and coding standards, handling high-profile escalations, and resource planning, with end-to-end technical delivery oversight and standardized documentation, plus serving as the final escalation point for complex designs involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. The role requires cross-functional collaboration with Engagement Managers, Services Consultants, and Solution Architects, product advocacy for enhancements, and pre-sales support by reviewing technical solutions and estimates for potential customers. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years building cloud-based solutions, expert AWS and contact center integration knowledge, hands-on programming in Python/Node.js/Java, RESTful APIs, and demonstrated ability to manage competing priorities with strong communication and problem-solving skills. Compensation features a US OTE of roughly $210k–$316k (80/20 base/commission) with potential bonuses or incentives, a hybrid in-office/remote work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, along with accommodations for applicants and AI screening as part of the process.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, expanding offerings, and aligning Zendesk solutions with client objectives. Key responsibilities include driving new enterprise revenue, cross-selling to existing customers, managing strategic partnerships, leveraging data to prospect and retain customers, and creating quarterly territory plans to increase market share. Candidates should have a BA/BS and at least eight years in cloud/software B2B sales, with a proven track record of exceeding targets, experience selling to VP and C-level executives, and a history of managing complex multi-month deals, plus the ability to travel and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. The role requires leading executive sponsorship, collaborating with internal teams, negotiating and closing deals, and staying current with Zendesk products and the competitive landscape. The US OTE ranges from $283,000 to $425,000 with a 50/50 base/commission split, with potential bonuses and benefits; Zendesk also highlights equal opportunity, hybrid work, flexibility for accommodations, and AI-based screening as part of the hiring process.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, with hands-on configuration work, the ability to lead client engagements lasting 4-6 weeks, and a willingness to travel as needed. The role aims to revolutionize customer experiences through optimized Zendesk implementations, leveraging a customer-centric approach across discovery, guidance on best practices, and collaboration with technical resources for integrations and custom solutions. Key responsibilities include client engagement and consultation, hands-on Zendesk design/configuration, project management to deliver on time and within scope, and training and enablement plus continuous improvement informed by client feedback. Requirements include extensive hands-on Zendesk experience (SME-level with WEM and/or AI), strong CRM knowledge, a proven track record in Zendesk/Professional Services/CSM roles, comfort with agile startup environments, and excellent communication, problem-solving, and adaptability. Zendesk highlights a startup-like, collaborative culture with growth and benefits, offers US OTE of 226,000–338,000 (70/30 base/commission) with a hybrid in-office/remote work arrangement, and emphasizes equal opportunity, diversity, and accommodations.

Zendesk is hiring an AI Success Strategist to lead the AI-driven customer experience, owning the strategic AI roadmap and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is end-to-end delivery of customers’ AI roadmaps—translating product capabilities into business strategy, guiding adoption from initial deployment through sustained expansion, and driving measurable outcomes like higher satisfaction, increased automated resolutions, and improved retention. Key responsibilities include full ownership of AI roadmap delivery, acting as the design authority for deployments, shaping a long-term AI vision with executives, aligning cross-functional teams, leading engagements, sustaining mutual roadmaps, managing channel and adoption strategies, and using data to track impact. Qualifications require at least 5+ years in customer success/experience with 1+ year in AI, enterprise technology/SaaS GTM experience, ability to forecast churn and expansion, a relevant bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong program management and cross-functional influence; familiarity with emerging AI trends and responsible AI practices are a plus. The role is hybrid with some in-office presence, and Zendesk emphasizes diversity and inclusion, offering accommodations and noting that AI may be used to screen applications in line with policy.

Zendesk's Enterprise Data & Analytics team is seeking an experienced Senior Data Engineer to design and build curated data products and enterprise data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as the single source of truth across Zendesk. You will collaborate with team members and business partners to collect requirements, define analytics outcomes, design data models, act as data model SME, transform raw data into schemas for various business domains, and build ELT pipelines to ensure reliable reporting. Basic qualifications include 5+ years in data engineering and data modeling/architecture in production, 5+ years of SQL experience, 2+ years with dbt, experience with cloud columnar databases (Snowflake), and the ability to translate business requirements into technical solutions with strong documentation. Preferred qualifications include hands-on Snowflake administration, knowledge of modern and classic data modeling (Kimball, Inmon), experience across business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the role offers a US base salary range of $151k-$227k with hybrid in-office scheduling, and Zendesk emphasizes inclusion, AI-based screening, and accommodations for applicants with disabilities.

As a Strategic Enterprise Account Executive at Zendesk, you will drive revenue growth in strategic enterprise accounts with a key focus on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to meet complex business needs. You will develop and execute strategic sales plans, identify and engage senior decision-makers, present and close complex deals, collaborate cross-functionally to drive satisfaction and expansion, maintain an AI sales pipeline and forecasts, and stay informed on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of meeting or exceeding targets, strong ability to engage C-level executives, excellent communication and negotiation skills, adaptability in a fast-paced environment, and CRM experience (Salesforce preferred). Why Zendesk includes the opportunity to work with cutting-edge technology, a collaborative culture with growth and innovation, an uncapped commission, and comprehensive benefits plus hybrid work flexibility and professional development. The US annualized OTE range is $283,000 to $425,000 with a 50/50 base/commission mix, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations for applicants.

This role is a Sales Development Analyst on Zendesk’s Global Go-to-Market Sales Development Operations team, acting as the dedicated analytical and strategic partner for the North America and LATAM SDR leadership to drive top-of-funnel efficiency and ensure the engine aligns with global pipeline goals. Core responsibilities include strategic analytics and ROI measurement for SDR/BDR teams, shaping AI-powered automation across the GTM stack, managing cross-functional workflows with Revenue Ops/Marketing, scouting best practices, maintaining data quality in leads/contacts/accounts and sales intelligence tools, and providing front-line system support to SDRs. Ideal candidates are detail-oriented, data-driven problem solvers with deep knowledge of the Sales Development function and top-of-funnel metrics in SaaS, plus experience with tools like Salesforce, Tableau/Looker, Snowflake, Groove, Outreach, LeanData, ZoomInfo/Lusha, Gong, Eloqua, Clari, and ideally SQL. The US base salary ranges from $71,000 to $107,000 per year, with potential bonuses and benefits, and the role offers a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes a fulfilling, inclusive culture, with AI screening as part of recruitment, a commitment to diversity and equal opportunity, and accommodations for applicants with disabilities.

Zendesk is hiring an Employee Service Sales Specialist to expand its Employee Service SaaS offerings by building relationships with key decision-makers and growing both new and existing partnerships. The role involves becoming a go-to expert on Employee Service use cases, helping the sales team articulate value, managing the end-to-end sales cycle, and delivering ROI analyses to support purchasing decisions. It also entails contributing subject-matter expertise on ES solutions, ensuring the sales team understands ideal customer profiles and buying journeys, and maintaining quota accountability to close deals. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales focusing on HR/IT use cases, a strong track record of meeting targets, ability to manage complex multi-month cycles, and a collaborative entrepreneurial mindset with travel readiness. The US on-target earnings range is $189,000 to $283,000 with a 60/40 base/commission split, with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area–based team, driving revenue and strategic expansion across complex Enterprise accounts with AI-driven CX/EX solutions. You will hire, coach, and empower the team, develop go-to-market strategies for multi-product deals, guide large enterprise sales cycles, and oversee territory/account planning, forecasting, and executive engagement. The role emphasizes data-driven, AI-enabled sales, with a focus on upsell/cross-sell, while maintaining operational rigor in the sales process and maintaining deep knowledge of Zendesk’s AI capabilities for compelling executive value propositions. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a proven quota track record, expertise in enterprise cycles and MEDDPICC, strong forecasting, and established C-suite relationships in the Bay Area, plus proficiency with Salesforce, Outreach, and Clari and willingness to travel. OTE ranges from $323,000 to $485,000 with a 50/50 base/commission split, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening processes, and accommodations for applicants with disabilities.

Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence by setting the vision for Sales Acceleration. The role involves leading a high-performing team, aligning GTM priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions, driving enterprise-level transformation, translating data into board-level recommendations, promoting best practices, and overseeing cross-functional initiatives. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record designing and executing GTM acceleration, strong cross-functional and executive stakeholder leadership, advanced analytics, and excellent communication to C-suite and board audiences. The position offers fully flexible/remote work with optional Zendesk offices, a US base salary range of $170,000–$256,000 plus potential bonus, benefits, or incentives, with final offers based on capabilities, experience, and location. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, supports a hybrid work culture, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS sales by acquiring new customers and expanding existing partnerships. The role involves driving top-line revenue, cross-selling to existing customers, nurturing strategic relationships, using data and customer insights to improve prospecting and retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Candidates should have a BA/BS or equivalent, at least five years in Public Sector sales or solution engineering (preferably SaaS), a proven quota attainment record (two of the last three years), experience selling to VP/C-level in Public Sector, ability to travel, and familiarity with Salesforce, Outreach, and Clari. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix, and offers may include bonuses or benefits depending on location and capability. Zendesk emphasizes a mission of delivering calm in customer service, supports hybrid and inclusive work options, notes that AI may screen applications, and is an equal opportunity employer offering accommodations for applicants with disabilities.