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Zendesk is seeking an experienced Senior Strategic Marketing Analyst (EMEA) to partner with regional marketing leadership, using data to drive GTM strategies, understand customer behavior, and measure marketing and channel ROI. The role is responsible for helping Zendesk hit pipeline and revenue targets, leading cross-functional planning with Finance and Rev Ops, and delivering data-driven recommendations to improve growth and efficiency. Key duties include creating and maintaining Tableau dashboards, evaluating campaigns for performance and engagement, and turning budget decisions into insights that maximize ROI. Requirements include 6+ years in marketing/analytics, advanced Tableau and SQL, understanding of the B2B funnel and lead-to-opportunity process, strong communication and visualization skills, and a proactive, ownership-driven mindset; SAS/Python/R are a plus. Zendesk supports a hybrid, inclusive culture, is an equal opportunity employer committed to diversity, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Director of the Global Specialist Organization (SM5) to lead three high-impact teams—Employee Service, CCaaS, and Workforce Engagement Management—serving as trusted advisors to accelerate adoption, drive value realization, and strengthen retention for customers worldwide. The ideal candidate has deep expertise in at least one domain (ITSM/Employee Experience, CCaaS, or WEM) and a proven track record of leading multi-regional teams and scaling advisory functions across product surfaces. Responsibilities include building and scaling the three specialist functions, establishing a unified strategy and operating model, developing managers, and partnering with Customer Success, Professional Services, Sales, Renewals, Product, and CX Enablement to deliver consistent outcomes. You will drive operational excellence with adoption frameworks, playbooks, workflows, data-driven metrics, and KPI dashboards, while coordinating with CX Programs, Analytics, and Product to ensure effectiveness and scalability, plus capacity planning and resource allocation with Finance and Operations. Requirements include 12+ years in Customer Success, Professional Services, or GTM roles in enterprise SaaS (with 5+ years leading teams), global/ multinational experience, strong communication and analytical skills, willingness to travel quarterly, and a commitment to diversity and inclusion; Zendesk notes AI screening in hiring and supports hybrid work with accommodations available.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise B2B SaaS business by acquiring new customers and expanding existing partnerships, aligning Zendesk products with clients’ business objectives. The role emphasizes driving top-line revenue, cross-selling, nurturing key relationships, using data to prospect and improve retention, and developing quarterly territory plans to increase market share. Requirements include a BA/BS, 8+ years in cloud software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP/C-level executives, and the ability to manage complex multi-month deals with proof-of-concept stages and renewals, along with familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker and the ability to travel. The candidate should demonstrate strong presentation, negotiation, and closing skills, a collaborative, entrepreneurial mindset, and industry knowledge to navigate enterprise environments. Zendesk also emphasizes a inclusive, hybrid work culture, outlines its commitment to diversity and equal opportunity, notes AI screening may be used in hiring, and offers accommodation for applicants with disabilities.

Zendesk is seeking an Employee Service Sales Specialist to grow its Employee Service base by building relationships with decision-makers and expanding existing partnerships, in line with Zendesk’s mission to enhance human connections through service. The role involves positioning Employee Service use cases, managing the end-to-end sales cycle with the sales team, delivering ROI analyses, providing subject-matter expertise, ensuring quota attainment, and feeding customer feedback to product development. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, at least 3 years in Employee Service sales, a proven quota-achieving track record, and the ability to navigate complex, multi-month sales cycles. The position requires an entrepreneurial, collaborative mindset, the ability to understand broad HR/IT needs, strong communication skills, travel ability, and a hybrid work arrangement with in-office time determined by the manager. Zendesk emphasizes diversity and inclusion, notes that AI may be used in screening, and provides accommodations for applicants with disabilities as part of its AA/EEO/Veterans/Disabled employer policy.

Zendesk is positioning itself as a leader in customer experience and employee services with an AI-powered Resolution Platform that enables brands to deliver smarter, faster, and more personal service at scale. The Solutions Consultant will partner with customers and internal teams to lead discovery, design tailored solutions, and translate AI capabilities into clear, measurable value stories. The role includes architecting AI-powered CX solutions, building seamless integrations via Zendesk APIs and cloud platforms, and collaborating across Sales, Product, Engineering, and Customer Success to align on strategy. You’ll drive business impact by turning AI analytics and automation KPIs into ROI, champion AI adoption, and develop industry playbooks while staying ahead of CX, ES, and AI innovations. Ideal candidates have 3+ years of presales/solutions consulting in AI/SaaS, strong communication skills, and willingness to travel; Zendesk emphasizes hybrid work, equal opportunity, and diversity and inclusion, with accommodations available and AI screening in accordance with policy.

Zendesk is hiring a Manager of Customer Success to lead up to 10 Customer Success Managers for high and medium touch segments, with the goal of helping customers buy more, stay longer, and advocate for the company. The role blends human talent, technology, and relentless reinvention to build a customer outcomes powerhouse and position Zendesk as a Career destination for Customer Success. Its overarching objectives are to drive strategic adoption and integration of AI-enabled CS tools, maximize team performance and customer outcomes, and cultivate continuous AI fluency within the team. You’ll build and lead a team of Value Architects, own forecasting and portfolio health, lead internal reviews, and drive AI-driven risk management, churn/expansion playbooks, and cross-functional initiatives. The ideal candidate has 9+ years in CS or related roles, 5+ years managing teams, strong data/AI fluency, financial and process engineering capabilities, and a hybrid work arrangement, with Zendesk emphasizing diversity and inclusive hiring.

Zendesk is seeking an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow its enterprise base, deepen relationships, and expand Zendesk’s offerings with both new and existing customers. The role focuses on direct top-line revenue growth through acquiring new enterprise clients, cross-selling, and using data, adoption history, and customer insights to optimize retention and expansion. Key duties include creating quarterly territory plans, managing complex, multi-month value-centric sales cycles with proof of concept stages, maintaining a strong pipeline and accurate forecasts, and establishing C-level sponsorship while collaborating with internal teams. Qualifications include a BA/BS, a proven track record of exceeding targets in cloud/software B2B sales, ability to sell to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk emphasizes a hybrid, inclusive work culture with equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is hiring an exceptional Zendesk Consultant to join its CX Accelerator Team, requiring hands-on Zendesk configuration expertise and the ability to work in a startup-like, agile environment on client engagements typically lasting 4-6 weeks, with travel as needed. The role aims to revolutionize customer experiences via optimized Zendesk implementations, drawing on backgrounds like Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager and prioritizing a customer-centric approach. Key responsibilities include client engagement and discovery, providing guidance on Zendesk best practices, hands-on design and configuration (including integrations with existing systems), coordinating with technical resources, managing projects from inception to delivery, and conducting training and creating documentation. The position also covers continuous improvement, staying current with Zendesk innovations, and travel to client sites as needed, with required qualifications including extensive Zendesk configuration experience and SME knowledge of WEM and/or AI, CRM familiarity, and strong communication, problem-solving, and adaptive skills in an agile environment. The role offers hybrid work with partial on-site requirements, and Zendesk emphasizes an inclusive, growth-focused culture with equal opportunity, diversity and inclusion commitments, and accommodations for applicants with disabilities, while noting AI screening as part of the hiring process.

The CX Manager will join Zendesk's CX Acceleration SWAT to transform customer experiences through optimized Zendesk implementations, leveraging senior-level consulting or customer success backgrounds, and leading discovery, executive alignment, and technical assessments to deliver high-impact solutions. Key responsibilities include relationship building with internal teams and customers, maintaining a customer-centric approach, implementing Zendesk configurations and integrations, providing expert consultations and demos, conducting close-out reviews with executives, coordinating Zendesk resources, and driving continuous improvement. Qualifications require deep Zendesk expertise, at least 5 years of technical experience in complex environments, proven leadership, service management and customer-facing experience, collaborative skills, exceptional communication, CX proficiency, and strong problem-solving. The role offers a startup-like, supportive culture centered on collaboration, a hybrid work model with on-site and remote options, and promising long-term career growth and benefits, all within Zendesk’s commitment to equal opportunity and diversity. Zendesk notes that AI or automated screening may be used in applications and provides information on accommodations and how to request them.

The Senior Solutions Consultant at Zendesk plays a pivotal role in the sales cycle by focusing on artificial intelligence (AI) and its potential to enhance customer and employee experiences. This position requires expertise in AI technologies, such as LLMs and ChatGPT, and the ability to communicate complex ideas to a wide range of stakeholders. Key responsibilities include managing technical engagements, coordinating with various teams, and evaluating the sustainable impact of AI on customer interactions. Candidates should have over five years of presales experience, strong interpersonal skills, and proficiency in web technologies, along with a Bachelor's degree or equivalent experience. Zendesk emphasizes inclusivity in its hiring process and uses AI to screen applications while encouraging diverse participation in the workplace.