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Zendesk is seeking an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow its enterprise base, deepen relationships, and expand Zendesk’s offerings with both new and existing customers. The role focuses on direct top-line revenue growth through acquiring new enterprise clients, cross-selling, and using data, adoption history, and customer insights to optimize retention and expansion. Key duties include creating quarterly territory plans, managing complex, multi-month value-centric sales cycles with proof of concept stages, maintaining a strong pipeline and accurate forecasts, and establishing C-level sponsorship while collaborating with internal teams. Qualifications include a BA/BS, a proven track record of exceeding targets in cloud/software B2B sales, ability to sell to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk emphasizes a hybrid, inclusive work culture with equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding offerings within existing partnerships. The role involves driving revenue from new enterprise accounts, cross-selling to optimize account profitability, nurturing C-level relationships for retention, using data and adoption history to improve prospecting, and creating quarterly territory plans to boost market share. You’ll also lead complex, multi-month, value-centric sales cycles (including PoCs), maintain a robust pipeline and accurate forecast to beat targets, secure C-level sponsorship, collaborate with internal teams, and close deals with a consultative approach. The position requires a BA/BS (or equivalent) and 8+ years of cloud/software B2B sales or solution engineering experience (preferably with public sector), a proven quota attainment record, experience selling to VP/C-level executives, travel flexibility, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker. Zendesk emphasizes its mission to deliver exceptional customer experiences with a hybrid work model, a commitment to diversity and inclusion, notes that AI may screen applications, and remains an equal opportunity employer that provides accommodations; applicants can apply through the Zendesk careers page or contact a specified email for accommodations.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS customer base, focusing on building relationships and expanding partnerships to broaden Zendesk's impact. Responsibilities include driving top-line revenue by acquiring new enterprise customers, cross-selling to existing clients, nurturing strategic relationships, and using data insights to improve prospecting and retention. Additional duties include creating quarterly territory plans, aligning Zendesk products to client objectives, leading multi-month, value-centric deals with proof of concept stages, developing a robust pipeline, and securing C-level sponsorship. Required qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven quota achievement, experience selling to VP/C-level execs in large organizations, and familiarity with Salesforce, Outreach, Clari, Seismic, Looker, plus travel capability. The company highlights a hybrid work model, commitment to diversity and inclusion, notes that AI may be used to screen applications, and offers accommodations for applicants with disabilities.

The Senior Solutions Architect at Zendesk acts as the pre-sales technical expert, collaborating with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions and secure professional services engagements, with required CCaS architecture and AWS (Connect or Services) experience. Responsibilities include leading pre-sales technical scoping, supporting the sales team by analyzing customer requirements and recommending the most effective use of Zendesk products, and creating detailed professional services estimates and proposals for new solutions. The role requires articulating complex technical concepts clearly to diverse audiences—from technical teams to executives—while maintaining deep technical expertise across Zendesk's Contact Center product suite and guiding technical discussions. Qualifications include strong AWS Connect/services CCaS experience, prior solutions architect experience in CCaS environments supporting AWS, hands-on experience building, migrating, and deploying complex cloud solutions, plus a solid background in Amazon Connect, SaaS, and enterprise-level architecture and excellent communication skills. The job is hybrid, combining in-office presence part of the week with remote work, and Zendesk emphasizes inclusion, potential AI screening, and equal opportunity with accommodations available for applicants with disabilities.

Zendesk's CoE aims to optimize support platforms like Zendesk, Amazon Connect, and AWS to improve customer interactions and operational efficiency. The company is seeking an experienced Sales Specialist with deep expertise in contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sales of Zendesk for Contact Center in the UK and Ireland, providing strategic direction and industry knowledge. Responsibilities include collaborating with Account Executives, pre-sales teams, and partners; engaging vendors to align on best practices; conducting customer discovery calls; coordinating with AWS AEs; and leading forecast cadences and tailored value propositions across the territory while staying ahead of trends. Key qualifications include a minimum of 7 years in cloud contact center sales, proven channel sales experience, autonomy in a fast-paced environment, C-level selling experience, a proven sales track record, and strong communication skills; technical knowledge of Zendesk and Amazon Connect is advantageous. What We Offer includes a competitive salary and benefits, growth opportunities, a collaborative and inclusive culture, and the chance to lead transformational contact center initiatives, with Zendesk affirming its commitment to diversity, inclusion, hybrid work, and equal opportunity, plus AI screening disclosures and accommodation options.

The Customer Success Manager German Speaker at Zendesk is a dynamic, customer-facing role focused on helping customers achieve fast business outcomes through Zendesk solutions and AI-enabled capabilities. Its objective is to ensure customers realize value from their Zendesk investment, working with stakeholders from CIOs to admins, and driving Zendesk’s growth by enabling customer success. The CSM mission includes delivering outcome-driven engagement across the customer journey (onboarding, success planning, product adoption, value realization), removing adoption obstacles, and advocating for customers by feeding actionable feedback to the Zendesk ecosystem. Responsibilities include proactive health management, accelerating product adoption and value realization, strengthening customer relationships, delivering a world-class customer experience, enabling adoption with best practices, cross-functional collaboration, and traveling at least 40%; qualifications require a bachelor’s in CS/IT/engineering/business, 4+ years in customer success/experience, fluency in German and English, prior GTM/enterprise SaaS experience, familiarity with customer success tools like Gainsight, ability to quantify health metrics, and comfort with AI-enabled solutions. The role is hybrid with part in-office and part remote work, and Zendesk emphasizes diversity, equity, and inclusion, equal opportunity employment, potential AI screening, and accommodations for applicants with disabilities.

Zendesk is hiring an exceptional Zendesk Consultant to join its CX Accelerator Team, requiring hands-on Zendesk configuration expertise and the ability to work in a startup-like, agile environment on client engagements typically lasting 4-6 weeks, with travel as needed. The role aims to revolutionize customer experiences via optimized Zendesk implementations, drawing on backgrounds like Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager and prioritizing a customer-centric approach. Key responsibilities include client engagement and discovery, providing guidance on Zendesk best practices, hands-on design and configuration (including integrations with existing systems), coordinating with technical resources, managing projects from inception to delivery, and conducting training and creating documentation. The position also covers continuous improvement, staying current with Zendesk innovations, and travel to client sites as needed, with required qualifications including extensive Zendesk configuration experience and SME knowledge of WEM and/or AI, CRM familiarity, and strong communication, problem-solving, and adaptive skills in an agile environment. The role offers hybrid work with partial on-site requirements, and Zendesk emphasizes an inclusive, growth-focused culture with equal opportunity, diversity and inclusion commitments, and accommodations for applicants with disabilities, while noting AI screening as part of the hiring process.

The CX Manager will join Zendesk's CX Acceleration SWAT to transform customer experiences through optimized Zendesk implementations, leveraging senior-level consulting or customer success backgrounds, and leading discovery, executive alignment, and technical assessments to deliver high-impact solutions. Key responsibilities include relationship building with internal teams and customers, maintaining a customer-centric approach, implementing Zendesk configurations and integrations, providing expert consultations and demos, conducting close-out reviews with executives, coordinating Zendesk resources, and driving continuous improvement. Qualifications require deep Zendesk expertise, at least 5 years of technical experience in complex environments, proven leadership, service management and customer-facing experience, collaborative skills, exceptional communication, CX proficiency, and strong problem-solving. The role offers a startup-like, supportive culture centered on collaboration, a hybrid work model with on-site and remote options, and promising long-term career growth and benefits, all within Zendesk’s commitment to equal opportunity and diversity. Zendesk notes that AI or automated screening may be used in applications and provides information on accommodations and how to request them.

The Senior Solutions Consultant at Zendesk plays a pivotal role in the sales cycle by focusing on artificial intelligence (AI) and its potential to enhance customer and employee experiences. This position requires expertise in AI technologies, such as LLMs and ChatGPT, and the ability to communicate complex ideas to a wide range of stakeholders. Key responsibilities include managing technical engagements, coordinating with various teams, and evaluating the sustainable impact of AI on customer interactions. Candidates should have over five years of presales experience, strong interpersonal skills, and proficiency in web technologies, along with a Bachelor's degree or equivalent experience. Zendesk emphasizes inclusivity in its hiring process and uses AI to screen applications while encouraging diverse participation in the workplace.

Zendesk is seeking a talented Enterprise Account Executive with a strong background in B2B sales and a passion for the SaaS industry to help grow their Enterprise account base. The role involves acquiring new customers, expanding existing partnerships, and leveraging data insights to drive revenue growth and customer retention. Candidates should have at least eight years of relevant experience, proven success in meeting sales targets, and the ability to navigate complex sales cycles, particularly with high-revenue clients. Successful candidates should also demonstrate strong negotiation and presentation skills while maintaining strategic partnerships with key executives. Zendesk promotes a diverse and inclusive workplace and supports hybrid working arrangements.

Zendesk is looking for a Senior Strategic Marketing Analyst for the EMEA region, who will support regional Marketing leadership by leveraging data to improve go-to-market strategies and evaluate marketing performance. The role requires collaboration with senior marketing executives to identify growth opportunities, enhance operational efficiency, and ensure marketing investments yield the highest ROI. Key responsibilities include creating Tableau dashboards, analyzing marketing campaigns, and leading strategic planning processes while maintaining strong cross-functional partnerships. Candidates should possess 6+ years of marketing analytics experience, advanced skills in Tableau and SQL, and strong communication and problem-solving abilities. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in its hiring practices.