Zendesk is hiring an Account Executive for Commercial B2B SaaS to grow the customer base, build relationships, and expand existing partnerships by presenting innovative solutions aligned to customers’ goals.
Key duties include driving top-line revenue, nurturing satisfaction and retention, cross-selling to optimize account revenue, using data and insights to improve new business and retention, and leading complex, value-based sales cycles with executive sponsorship.
Requirements include a BA/BS or equivalent, 3+ years in B2B sales or solution engineering (preferably SaaS) with a proven track record, experience with multi-month sales cycles and renewals, ability to engage VP/C-level executives, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel.
Zendesk emphasizes powering exceptional service and human connections, offers a hybrid work model, and is committed to fairness, diversity, equity, and inclusion, while noting AI screening and accommodations are available upon request.
The ideal candidate is entrepreneurial, collaborative, and growth-driven, capable of building executive-level relationships and leveraging industry insights to exceed quarterly and annual revenue targets.
