Zendesk is hiring a high-performing Commercial Account Executive to expand its mid-market Commercial business in New Zealand, focusing on AI-powered CX solutions. You will drive top-line revenue by acquiring new customers, penetrating key prospects, expanding existing accounts via cross-selling and upselling, and managing value-centric, multi-stakeholder sales processes including demos and POC evaluations to secure long-term partnerships, while building territory plans to generate pipeline and exceed quotas. You’ll establish credibility with VP and C-level decision-makers, articulate the business value of AI-powered automation, generative AI, and intelligent workflows, and collaborate with Solutions Engineers, Marketing, Customer Success, and leadership to optimize deal strategy and outcomes. Required qualifications include a BA/BS or equivalent, 5-8+ years of B2B SaaS sales experience with a proven track record of meeting or exceeding targets in complex mid-market cycles, strong negotiation and closing skills, and experience with Salesforce, Outreach, Clari, Seismic, and Looker; willingness to travel to customer sites as needed. Zendesk offers a hybrid work model and a commitment to fairness and inclusion, and notes that AI or automated decision systems may be used to screen applications; the company is an AA/EEO/Veterans/Disabled employer and provides accommodations on request.
