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The Professional Services team at Miro helps enterprise customers achieve exceptional outcomes by transforming collaboration and innovation through agentic AI on the Miro platform. As Forward Deployed Consultant, Manufacturing, you will work with C-level executives to identify high-impact AI opportunities, co-author and run Validation Sprints, test solutions on the customer’s data and systems, and implement AI-first transformations across five manufacturing workflows (new product development, quality and continuous improvement, portfolio and program management, operations and launch readiness, and process development). You will pair with an Account Executive to hunt for problems worth solving, drive the conversion of Sprint outcomes into a business value story and a seven-figure, multi-year relationship, and define post-sale Professional Services scope while feeding insights back to Sales, Marketing, and Product. The role requires 8+ years in top-tier consulting or industrial engineering, deep manufacturing process knowledge (NPI, stage-gate/APQP, quality systems, S&OP, lean), fluency with ERP/PLM/MES, strong GenAI skills, and the ability to build ROI analyses with up to 40% travel, from boardroom to plant floor. Miro emphasizes a diverse, inclusive culture with global benefits and growth opportunities, and provides information about life at Miro and recruitment privacy.

Miro is seeking strong talent for future opportunities in its SMB and Commercial AEs, with some openings possibly live now, and invites you to join the talent community or check the careers page for immediate roles. The application process involves profile reviews, an informal recruiter chat if there’s a potential fit, and no multi-stage interviews until a role is officially open, with the pool kept active for future headcounts. SMB AEs focus on high-volume, fast cycles with 1–500 employees, while Commercial AEs handle 500–3,000 employees with multi-stakeholder deals, and both roles own the full sales cycle from prospecting to close. Responsibilities include generating and managing pipeline, running value-first discovery using MEDDPICC and Command of the Message, pursuing net-new logos and expansion, and maintaining CRM in Salesforce, with SMB requiring 1–4 years and Commercial 2–5 years of SaaS/B2B experience and proficiency in tools like Outreach and Gong. The role offers benefits such as equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, within Miro’s diverse, inclusive global culture, with additional life-at-Miro resources and a Recruitment Privacy Policy available.

Miro is inviting expressions of interest for its Enterprise and Strategic AE teams, focusing on future opportunities though some openings may be live today, and applicants can also view current roles on the careers page. The process involves reviewing every profile, a casual introductory chat if there’s potential fit, and no formal multi-stage interview until a role is officially open, with the talent pool kept active for future headcounts. Enterprise AEs work with large organizations (3,000–15,000 employees) while Strategic AEs manage Fortune 500/Global 2000 accounts, operating in multi-year, multi-stakeholder deals within tightly coordinated PODs. Responsibilities include pursuing net-new logos, deep account planning and discovery across lines of business, executive alignment, and building strategic pipelines using MEDDPICC to drive measurable outcomes and expansion. Requirements vary by track (Enterprise: 5+ years of B2B SaaS sales with $50k–$100k+ ARR closes; Strategic: 10+ years with $250k–$1M+ opportunities), with benefits such as equity, wellbeing support, and learning stipends, and a strong emphasis on diversity and belonging along with a Recruitment Privacy Policy.

The Customer Success Management team, part of Customer Experience, supports Enterprise-licensed customers to help them collaborate and innovate with Miro, driving high retention and expansion. The Global Customer Success Leader will build and lead the Americas and Japan/APAC CS teams, partner with sales and Professional Services to drive regional strategy, develop senior executive relationships with large enterprise customers, and focus on value, adoption, retention, and revenue growth. Key duties include forecasting, ensuring account hygiene and health metrics, mentoring the team to meet KPIs, personally engaging with the largest customers (10K+ employees), and contributing to strategic CS decisions as part of the leadership team while modeling Miro’s values. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a track record of targets, 7+ years leading teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and a solid understanding of AI, enterprise SaaS, and CS KPIs. Perks include equity, wellbeing benefits, a WFH equipment allowance, and a learning and development stipend, along with Miro’s emphasis on diversity and inclusion, with location-specific benefits and Recruitment Privacy Policy governing applicant data.