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As Manager, Customer Support AMER at Miro, you’ll lead a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin and oversee Tier 1 outsourced support for AMER time zones. You’ll be a core member of the Global Support Leadership team, collaborating with peers in EMEA and JPAC and with the Support Excellence group to align on customer outcomes and drive continuous improvement. Your responsibilities include coaching and developing your team, driving regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus coordinating with the Tier 4 incident response team. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5-15 direct reports), experience with outsourced/BPO support, strong data-driven decision making, excellent coaching and servant leadership, and cross-functional collaboration; proficiency in Brazilian Portuguese or Spanish is a plus. The role offers a hybrid work model with a preference for Austin-based employment (2 days per week in the Austin hub), plus a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a culture centered on belonging and inclusion.

This role sits in Miró's Workplace department and anchors the Austin hub, blending front-of-house hospitality with broader responsibilities in operations, vendor management, and events, supported by a global team. As the face of the Austin hub, you’ll welcome employees and visitors, manage visitor flow and space readiness, coordinate supplies and maintenance, support onboarding and internal communications, and drive in-person events. You’ll also act as the on-site anchor for the North America remote service desk, triaging Jira tickets, keeping staff informed, and upholding and evolving office policies and vendor relationships. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, a proactive, solutions-focused approach, full-time on-site availability in Austin five days per week, plus competencies in workplace tools, vendor coordination, events/visitor experience, AI fluency, and soft skills like adaptability, ownership, and curiosity. Perks include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity and inclusion and invites applicants who want to grow within a supportive, global team.

The Manager, Customer Support AMER at Miro leads the regional team of Tier 2 and Tier 3 specialists based primarily in Austin, oversees AMER-time outsourced Tier 1 delivery, and works in a hybrid model with 2 days per week in the Austin hub, reporting to the Global Head of Customer Support. In this role, you’ll coach and develop the team through regular 1:1s and ticket QA, and drive regional performance to meet targets for CSAT, QA scores, SLA adherence, AHT, and backlog health. You’ll handle escalations, support a small set of strategic accounts with cross-functional partners (Customer Success, Sales, and Professional Services), and coordinate with the Tier 4 escalation and incident response teams. You’ll collaborate cross-functionally with Support Excellence, Product, and Engineering to align on customer needs, use data to identify trends and inform decisions, and foster a psychologically safe, growth-oriented culture while leading improvement initiatives. Requirements include 5+ years in customer-facing tech roles with 2+ years of people leadership, experience with outsourced/BPO teams, strong analytics and coaching skills, servant leadership, cross-functional collaboration, ability to manage multiple priorities, and optional proficiency in Brazilian Portuguese or Spanish; the role offers global benefits (including equity and learning stipends) and aligns with Miro’s commitment to diversity and belonging.

- The Austin Hub Workplace Coordinator is a front-of-house, people-first role that serves as the face of Miro’s Austin hub and contributes to the Integrated Workplace Excellence framework. - Responsibilities include welcoming employees and guests, managing visitor experience and space readiness, coordinating supplies and maintenance, onboarding tours, internal events, workplace communications, and acting as the on-site anchor for the North America remote service desk with Jira ticket triage. - The role also involves end-to-end vendor coordination, maintaining office policies and standards, and supporting growth into broader operations, vendor management, and events, with backing from a global team across Amsterdam, Berlin, London, Yerevan, and beyond. - Requirements include a minimum of 2 years in workplace operations, hospitality, or related roles; a strong hospitality mindset; excellent organizational and communication skills; a proactive, adaptable approach, and full-time on-site availability in Austin five days a week. - Benefits typically include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations, as Miro emphasizes diversity, inclusion, and its mission to empower distributed teams.

This role is Manager, Customer Support AMER, leading the regional Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin, overseeing Tier 1 outsourced support for AMER time zones and reporting to the Global Head of Customer Support as part of the Global Support Leadership team in a hybrid Austin-based setup. Responsibilities include mentoring and developing the team through regular 1:1s, coaching, and ticket QA, driving regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog, and handling escalations as the go-to for complex or sensitive customer situations. You’ll collaborate with Customer Success, Sales, and Professional Services on strategic accounts, define escalation paths with Tier 4, and work cross-functionally with Support Excellence, Product, and Engineering to align on customer needs and drive continuous improvement, while contributing to global leadership initiatives. Required are 5+ years in customer-facing tech roles (SaaS preferred), 2+ years managing 5–15 individual contributors, experience with outsourced/BPO teams a plus, a strong data-driven mindset, excellent coaching and servant leadership, cross-functional collaboration, multi-priority management, and (nice-to-have) high proficiency in Portuguese or Spanish (C1/C2). Miro offers a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend) and emphasizes belonging and diversity, with location-specific benefits varying.

This job posting seeks a full-time, on-site Workplace Coordinator to be the face of Miro’s Austin hub, rooted in hospitality and focused on delivering a world-class office experience while contributing to the Integrated Workplace Excellence framework. Core responsibilities include front-of-house duties (visitor management, space readiness, hospitality setup, daily presentation), behind-the-scenes operations (supplies, maintenance, building liaison), employee experience touchpoints (onboarding tours, events, communications), and serving as the North America remote service desk anchor by triaging Jira tickets and keeping staff informed. The role also entails end-to-end vendor and contractor coordination, policy stewardship, and enforcing operational guidelines, with growth opportunities across operations, vendor management, and events aligned with a global team. Requirements include at least 2 years in workplace ops, hospitality, or office coordination, a natural hospitality mindset, strong organizational and communication skills, a proactive and adaptable approach, and full-time on-site availability in Austin, five days a week. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity and inclusion and outlining a Recruitment Privacy Policy for applicants.

The Manager, Customer Support AMER at Miro leads the regional team (Tier 2 reps and Tier 3 engineers) based primarily in Austin in a hybrid model (2 days/week in the Austin hub) and oversees Tier 1 outsourced support for AMER time zones as part of the Global Support Leadership team. Key duties include coaching and developing the team, driving performance to meet targets such as CSAT, QA scores, SLA adherence, AHT, and backlog, handling escalations, and supporting complex or sensitive customer situations. You’ll also partner with Customer Success, Sales, and Professional Services on a small set of strategic accounts, coordinate with the Tier 4 escalation/incident response team, and collaborate cross-functionally with Support Excellence, Product, and Engineering to drive improvement. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced/BPO teams, strong data-driven decision-making, coaching, servant leadership, cross-functional collaboration, and multi-priority management; proficiency in Portuguese or Spanish is a plus. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro emphasizes diversity and inclusion and describes itself as a global visual workspace with a large, diverse workforce and multiple hubs.

The Austin hub Workplace Coordinator is a core role in Miro’s Workplace Operations, acting as the face of the Austin hub and delivering hospitality-forward, data-driven experiences that support the Integrated Workplace Excellence framework. Core responsibilities include front-of-house duties (visitor management, space readiness, hospitality setup, onboarding tours, events) and behind-the-scenes tasks (supplies, maintenance coordination, building management liaison), plus serving as the on-site anchor for the North America remote service desk and end-to-end vendor coordination. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and written/verbal communication skills, a proactive, solutions-focused approach, and full-time on-site availability in Austin five days a week. Competencies include experience in corporate/tech/hospitality environments, comfort with workplace and ticketing tools, vendor coordination, events/visitor experience, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, Learning & Development stipend) with location-specific variations; a diverse, collaborative team and growth opportunities; and Miro’s mission to empower teams to create the next big thing, alongside a Recruitment Privacy Policy.

As Manager, Customer Support AMER, you’ll lead the regional team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversee Tier 1 outsourced delivery for AMER time zones, and report to the Global Head of Customer Support as part of the Global Support Leadership team. Based primarily in Austin, TX, you’ll operate in a hybrid model with two days a week in the Austin hub and work closely with outsourced teams and global hubs across EMEA and JPAC. You’ll coach and develop a mixed team, drive regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog health, handle escalations confidently, and partner with Customer Success, Sales, and Professional Services on strategic accounts while coordinating with Tier 4 escalation and incident response. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management leading 5–15 ICs, experience with outsourced/BPO support, strong data-driven decision-making, excellent coaching and feedback skills, servant leadership, cross-functional collaboration, and language skills in Brazilian Portuguese or Spanish as a plus. The role includes a global benefits package such as equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and you’ll join a diverse, inclusive culture at Miro, a global visual workspace serving more than 100M users and 250,000 companies.

The role sits within Miro’s Workplace/Operations team, which uses a data-driven approach to deliver a safe, secure, world-class hub experience and to support the Integrated Workplace Excellence framework, with the Austin hub as its face. As a Workplace Coordinator, you’ll manage front-of-house operations, visitor management, space readiness, hospitality setup, supplies and maintenance coordination, onboarding tours, events, vendor/contractor coordination, and you’ll serve as the on-site anchor for the North America remote service desk with Jira ticket triage. You’ll need at least 2 years of experience in workplace operations, hospitality, or office coordination, a genuine hospitality mindset, strong organizational and communication skills, and the ability to operate full-time on-site in Austin in a dynamic environment. Preferred competencies include experience with workplace and ticketing tools, vendor coordination, events/visitor experiences, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. The role offers benefits such as equity, a wellbeing package, a WFH equipment allowance, and a Learning & Development stipend, all within a diverse, global team that prioritizes belonging and inclusion.

Miro's Customer Support team aims to help customers solve problems quickly and exceed expectations, with the AMER Support team anchored in Austin and covering the Americas via a hybrid model (2 days/week in the Austin hub) and partnerships with outsourced Tier 1 and global hubs. As Manager, Customer Support AMER, you'll lead a mixed Tier 2/3 team based mostly in Austin and oversee AMER Tier 1 outsourced delivery, while reporting to the Global Head of Customer Support and collaborating with EMEA and JPAC and the Support Excellence group. You’ll develop the team through regular 1:1s, coaching, and ticket QA, drive regional performance against CSAT, QA, SLA, AHT, and backlog targets, handle escalations, and partner with Customer Success, Sales, and Professional Services on strategic accounts, plus coordinate with Tier 4 escalation and incident response. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years people management (5-15 direct/indirect), experience with outsourced/BPO support, strong data-driven decision-making, coaching, servant leadership, cross-functional collaboration, multi-priority management, and Portuguese or Spanish skills as a plus. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend; Miro emphasizes belonging and inclusion as a global mission, with a view toward continuing growth across 13 hubs and 100M+ users.

The Austin Workplace Coordinator is a core role in Miro’s Workplace Operations, serving as the face of the Austin hub and contributing to the Integrated Workplace Excellence framework. Responsibilities cover front-of-house, visitor management, space readiness, maintenance coordination, onboarding tours, internal events, on-site North America remote service desk, and end-to-end vendor coordination. Must have at least 2 years in workplace ops or related roles, a hospitality mindset, strong organizational and communication skills, a proactive approach, and full-time on-site availability five days a week in Austin. Desired competencies include experience in corporate/tech/hospitality environments, familiarity with workplace tools and ticketing, vendor coordination, events, AI fluency, plus soft skills like adaptability, ownership, curiosity, and growth orientation. Benefits include equity, wellbeing, a work-from-home equipment allowance, and an annual learning & development stipend, with Miro emphasizing diversity and inclusion and offering growth opportunities across a global team.

- Miro's Customer Support team helps customers solve problems quickly so they can focus on creating the next big thing, with the AMER Support hub based primarily in Austin and operating in a hybrid model to cover the Americas region alongside global hubs. - As Manager, Customer Support AMER, you’ll lead a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers and oversee Tier 1 outsourced delivery for AMER time zones, reporting to the Global Head of Customer Support. - Your responsibilities include coaching and developing the team, driving performance against CSAT, QA, SLA, and AHT targets, handling escalations, and collaborating with Customer Success, Sales, Professional Services, and Tier 4 incident teams on strategic accounts and complex cases. - You’ll work cross-functionally with Support Excellence, Product, and Engineering to align on customer needs and drive continuous improvement, using data to identify trends and inform decisions, while fostering a psychologically safe, engaged team culture. - Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support is a plus, strong analytical, coaching, and servant leadership skills, cross-functional collaboration ability, multitasking, and a high proficiency in Brazilian Portuguese or Spanish is a plus; Miro offers benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with a commitment to diversity and inclusion.

The Austin-based Workplace Coordinator is a core member of Miro’s Operations/Workplace team, acting as the hub’s face with a hospitality-first mindset and offering growth across operations, vendor management, and events, supported by a global team. Responsibilities include front-of-house duties (welcoming guests, visitor management, space readiness, and daily presentation), behind-the-scenes tasks (supplies, maintenance, and building liaison), and serving as the on-site anchor for the North America remote service desk (triaging Jira tickets and keeping staff informed). You’ll also support employee experience touchpoints (onboarding tours, internal events, and workplace communications) and coordinate end-to-end vendors and contractors while upholding office policies and standards. The role requires at least 2 years in workplace operations, hospitality, or customer-facing roles, a natural hospitality mindset, strong organizational and communication skills, and full-time, five-days-a-week on-site availability in Austin; it also values experience with workplace tools, vendor coordination, events, and AI fluency. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual L&D stipend, with location-specific details; Miro highlights a diverse, inclusive culture and a mission to empower teams, alongside a Recruitment Privacy Policy.

The Manager, Customer Support AMER at Miro leads a mixed team of Tier 2 reps and Tier 3 engineers based mainly in Austin and oversees Tier 1 outsourced support for the AMER time zones as part of the Global Support Leadership team. The role requires empathetic leadership to build high-performing, engaged teams and involves close collaboration with peers across EMEA and JPAC as well as Support Excellence, Product, and Engineering. Responsibilities include coaching and developing the team, conducting 1:1s, QA reviews, driving targets (CSAT, QA scores, SLA adherence, AHT, backlog), managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus working with Tier 4 for escalation paths. You’ll use data to surface trends, inform decisions, lead process improvements, and contribute an AMER perspective to global initiatives while fostering a psychologically safe and collaborative culture. Benefits include equity, wellbeing, an equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity and inclusion with a hybrid Austin-based hub and global flexibility, and requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced/BPO teams, strong analytics, coaching, servant leadership, cross-functional collaboration, and language skills (Portuguese/Spanish a plus).

This job posting is for a Workplace Coordinator in Miro’s Austin hub, a member of the Workplace Operations team focused on delivering a data-driven, safe, world-class hub experience. The role is the face of the Austin hub and covers front-of-house duties, visitor management, space readiness, supplies and maintenance coordination, employee onboarding tours, events, and serving as the on-site anchor for the North America remote service desk (Jira tickets). It requires at least 2 years of experience in workplace operations or related roles, a strong hospitality mindset, excellent organizational and communication skills, a proactive approach, and full-time on-site availability five days a week in Austin. Desired competencies include 2–3 years in similar environments, experience in corporate/tech/hospitality settings with high standards, and technical skills in workplace tools, ticketing, vendor coordination, events, and AI fluency, along with soft skills such as adaptability, ownership, curiosity, growth orientation, and hospitality presence. The posting also notes benefits like equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, and situates the role within Miro’s broader mission and commitment to diversity and belonging.

Miro's AMER Customer Support team, based primarily in Austin, operates with a hybrid model to cover the Americas across time zones, working with outsourced Tier 1 support and global hubs in EMEA and JPAC. The Manager, Customer Support AMER will lead the regional Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversee Tier 1 outsourced delivery for AMER time zones, and report to the Global Head of Customer Support while collaborating with EMEA/JPAC leaders and the Support Excellence team. Responsibilities include coaching and developing the team, conducting QA and feedback, driving regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus aligning with Tier 4 incident response for complex cases. The role also requires cross-functional collaboration with Product and Engineering, contributing to global leadership initiatives, leading projects to improve support delivery and customer experience, and using data to identify trends and inform decisions, while fostering an engaged, collaborative, and psychologically safe culture. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support a plus, strong analytical and coaching skills, servant leadership, and ability to manage multiple priorities; language skills in Brazilian Portuguese or Spanish are a plus, and benefits include equity, wellbeing, WFH equipment allowance, and an annual L&D stipend with location-specific variations.

The posting describes a Workplace Coordinator role in Miro’s Operations team, which uses data-driven methods to deliver a safe, world-class hub experience, with the Austin hub identified as a key US site and this role as its face. The position is hospitality-forward and people-first, intended to be the welcoming presence at the Austin hub while expanding into broader responsibilities in operations, vendor management, and events with support from teams across Amsterdam, Berlin, London, Yerevan, and beyond. Key duties include front-of-house leadership, visitor management, space readiness, hospitality setup, daily presentation, supplies and maintenance coordination, onboarding tours, events, workplace communications, and serving as the on-site anchor for the North America remote service desk with Jira ticket triage. Requirements specify at least 2 years of experience in workplace operations or related fields, a natural hospitality mindset, strong organizational and communication skills, a proactive and adaptable approach, full-time on-site availability in Austin five days a week, and experience with workplace management tools, vendor coordination, events, and AI tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes diversity, belonging, and collaboration across 13 hubs with a global recruitment privacy policy.

Miro's Customer Support team aims to help customers quickly solve problems with empathy, and the AMER team—primarily based in Austin—serves the Americas across time zones, working in a hybrid model with two days per week in the Austin hub. The Manager, Customer Support AMER leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversees Tier 1 outsourced delivery for AMER time zones, and reports to the Global Head of Customer Support. Responsibilities include coaching and performance management, driving metrics (CSAT, QA, SLA adherence, AHT), handling escalations and complex cases, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus collaboration with Tier 4 escalation and incident response teams. Requirements are 5+ years in tech customer-facing roles, 2+ years of people management (5-15 people), experience with outsourced/BPO teams, data-driven decision making, coaching, servant leadership, cross-functional collaboration, and language proficiency with Brazilian Portuguese or Spanish being a plus. Benefits include equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging as part of its global culture.

The role sits within Miro's Workplace department and the Operations function, using data-driven approaches to design policies that underpin a safe, world-class hub experience, with the Austin hub as a key US site and this position its front-facing ambassador. The Workplace Coordinator is a hospitality-centered, people-first role intended to be the face of the Austin hub, with growth opportunities into broader operations, vendor management, and events across a global team. Key duties include front-of-house responsibilities (greeting visitors, space readiness, hospitality setup, daily presentation), behind-the-scenes operations (supplies, maintenance, building liaison), onboarding tours, events and communications, and acting as the North America on-site anchor for the remote service desk while triaging Jira tickets. Requirements include a minimum of 2 years in workplace ops or related fields, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin five days a week. Benefits include equity, wellbeing, work-from-home equipment allowance, and an annual Learning & Development stipend, along with a commitment to diversity, inclusion, and a global, collaborative culture.

The Professional Services organization at Miro is building a dedicated Manufacturing vertical, and as GTM Lead for Manufacturing you’ll create it from the ground up by turning Miro’s existing manufacturing footprint into a defined, scalable business. You’ll own zero-to-one development of manufacturing solutions, identify the most winnable use cases, map target accounts and buying committees, drive early deals, partner with GTM, Product, and Engineering, and represent Miro externally at events and in analyst ecosystems while building the team needed to scale. Non-negotiable requirements include 10+ years across manufacturing ops and consulting with 3–4 years at Engagement Manager/Associate Partner level, manufacturing operator experience managing improvement projects, bilingual fluency in plant-floor and ROI/deal structuring, senior relationships, and a proven ability to close enterprise deals and map buying committees. Preferred qualifications include hands-on prototyping in Miro (e.g., Flows), end-to-end deal execution, and a strong presence at industry events, with leadership traits such as comfort with ambiguity, quick trust-building with stakeholders, and a bias toward action. The role offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend), location-specific salary ranges for LA, SF, and NY, and fits within Miro’s mission of collaboration, inclusion, and building the next big thing.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on helping Enterprise-licensed customers collaborate with Miro to drive adoption, retention, and expansion. Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CSM teams, partner with regional sales and services, and develop executive relationships with enterprise clients to improve adoption and retention. Responsibilities include driving KPI attainment, mentoring for account hygiene, contributing to revenue and health forecasting, collaborating on customer experience improvements, and personally engaging with the largest customers. Candidates need 10+ years in strategic/enterprise CS or account management leadership, 7+ years leading teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, CS at scale, and knowledge of AI and enterprise SaaS. The role offers global benefits (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture aligned with Miro’s mission, with Recruitment Privacy Policy applicable.

The role is the GTM Lead for Manufacturing within Miro's Professional Services, responsible for building and scaling a dedicated manufacturing vertical by turning Miro's existing manufacturing footprint into specialized workflows and solutions, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development, identify use cases, translate them into a product and sales story, target accounts, map champions and buying committees, carry early deals, and represent Miro externally at industry events and in analyst ecosystems. Non-negotiable requirements include 10+ years across manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual in plant-floor and boardroom conversations, senior VP-level relationships, and proven enterprise sales execution; hands-on prototyping in Miro and ROI modeling are strongly preferred. The Leadership Profile emphasizes operating with ambiguity, quickly building trust with senior stakeholders, bias toward action, and building the vertical's team and operating rhythm as it scales. Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York set at roughly $204.34–$255.42 USD, reflecting Miro's diverse, inclusive culture and mission to empower teams.

The CSM team is part of Customer Experience and works with Enterprise customers to help them collaborate and innovate with Miro, driving high retention and expansion, and Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the CSM team while partnering with regional Sales, Professional Services, and other cross-functional leaders to drive regional strategy and executive relationships. You’ll build the Americas and Japan/APAC CSM teams, drive adoption and customer value through higher product adoption, health scores, satisfaction, retention, and expansion, mentor for account hygiene, participate in revenue and health forecasting, and personally manage executive relationships with the largest customers (10K+ employees). You’ll contribute to strategic CS decisions as part of the leadership team and model Miro’s values to foster an inclusive and engaged culture; the role requires 10+ years in strategic or enterprise CS/AM leadership with a consistent track record of targets, plus 7+ years leading teams at high-growth B2B SaaS firms and experience hiring, training, and enabling CSMs with strong performance management. You should have a solid foundation in CS norms, processes, KPIs, excellent cross-functional communication, and the ability to work with Digital CS/Marketing to scale CS and to drive professional services to deepen customer relationships and accelerate time to value; a background in understanding AI, Enterprise SaaS applications, and collaboration tech is also important. The position offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend; Miro is a global visual workspace serving over 100 million users and 250,000 companies, with a culture focused on belonging, collaboration, and inclusion, and recruitment privacy policy applies.

The Professional Services GTM Lead for Manufacturing at Miro is tasked with building and scaling a dedicated manufacturing vertical by turning the existing manufacturing footprint into a defined business with specialized workflows and applications. You’ll identify manufacturing use cases, map target accounts and buying committees, drive early deals, collaborate with Product, Engineering, and GTM to shape the roadmap, and represent Miro externally at industry events while building the team and operating rhythm as the vertical grows. Requirements include 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operations experience, plant-floor and ROI deal-structuring credibility, senior relationships with VPs, and proven enterprise sales execution with the ability to prototype in Miro. The leadership profile emphasizes operating confidently in ambiguity, quickly building trust with senior stakeholders, and a bias toward action, with a strong presence in industry forums and credibility with analysts and consultants. Miro offers a global benefits package, location-based salary ranges (e.g., Los Angeles, San Francisco, and New York: $204.34–$255.42), and a culture focused on belonging and inclusion, underpinned by its description as a large, collaborative visual workspace used by millions.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on Enterprise-licensed customers to drive collaboration, innovation, retention, and expansion with Miro. The Global Customer Success Leader will build, coach, and lead the Americas and Japan/APAC CSMs, partner with regional sales and professional services, drive regional strategy, develop executive relationships with large customers, ensure value delivery, and improve adoption, health scores, retention, and expansion, including forecasting and direct work with 10k+ employee accounts. The role involves contributing to strategic CS decisions as part of the leadership team and modeling Miro’s values to foster an inclusive, engaged culture. Requirements include 10+ years in strategic/enterprise CS/AM leadership, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, digital CS/marketing, professional services, and solid knowledge of AI, Enterprise SaaS, and collaboration tech. Benefits include equity, wellbeing benefit, equipment allowance, and L&D stipend, plus location-specific benefits; Miro emphasizes diversity, belonging, collaboration, and its mission to empower teams, with a Recruitment Privacy Policy governing applicant data.

The role is the GTM Lead for Manufacturing within Miro’s Professional Services, tasked with building a dedicated manufacturing vertical from zero to scale by collaborating with Product, Engineering, Marketing, and GTM to turn Miro’s manufacturing footprint into a defined business and win early deals. You’ll identify high-value manufacturing use cases, translate them into a compelling product and sales story, target accounts and buying committees, carry the earliest deals across the line, and represent Miro for Manufacturing at industry events while aligning the GTM organization. You’ll also build the team and operating rhythm needed to scale the vertical beyond initial customers, hiring for a blend of operating depth and commercial polish. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing experience, credibility across plant-floor and boardroom discussions, senior VP-level relationships, and the ability to prototype solutions in Miro and execute enterprise sales. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges (Los Angeles, San Francisco, and New York) and a strong emphasis on diversity and an inclusive, global culture along with recruitment privacy policies.

The CSM team is part of Customer Experience and focuses on Enterprise-licensed customers to drive collaboration, value, retention, and expansion for Miro. The role is a strategic Global Customer Success Leader who will build and coach the Americas and Japan/APAC teams, partner with regional Sales and Professional Services to shape strategy, and personally manage the largest customers to establish executive relationships. Responsibilities include driving adoption and health metrics, improving customer lifetime value, contributing to revenue and health forecasting, and shaping key strategic decisions as part of the CS leadership team. Requirements include 10+ years in strategic/enterprise CS or AM leadership with a track record of meeting targets, 7+ years leading teams at high-growth B2B SaaS, experience hiring/training CSMs and working cross-functionally, and familiarity with AI, digital CS, and professional services. Miro offers a global benefits package including equity and a learning stipend, emphasizes belonging and collaboration, and invites applicants to learn more about life at Miro and its mission to empower teams to create the next big thing.

The GTM Lead of Manufacturing role at Miro’s Professional Services is to build one of the company’s newest verticals by turning the existing manufacturing footprint into a defined, scalable manufacturing solution and working cross-functionally with Product, Engineering, Marketing, and GTM teams. You’ll own the zero-to-one development of dedicated workflows and apps for manufacturing, identify winning use cases, map target accounts and buying committees, drive early deals, align GTM, and collaborate with Product/Engineering to translate real-world manufacturing operations into roadmap decisions while representing Miro externally at events and building the team as the vertical scales. Requirements include 10+ years in manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience managing continuous-improvement projects, bilingual in plant-floor and ROI discussions, senior relationships with VPs and above, with strong preference for hands-on prototyping in Miro, enterprise sales, and credible presence at industry events. The leadership profile emphasizes comfort with ambiguity, quickly building trust with senior stakeholders, a bias toward action, and the ability to prototype ideas rather than wait for a fully formed plan. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges for LA, SF, and NY ($204.34–$255.42 USD), and Miro described as a global visual workspace with a diverse, inclusive culture and a mission to empower teams to create the next big thing.

The Customer Success Management (CSM) team is part of Customer Experience alongside Renewals and Support, focusing on Enterprise-licensed customers to foster collaboration and innovation with Miro while driving high retention and expansion. Miro is seeking a strategic Global Customer Success Leader to build and coach the Americas and Japan/Apac teams, partner with regional Sales and Professional Services, and shape regional strategy and executive relationships to maximize adoption, value, and retention. Responsibilities include leading the CS teams, improving customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, forecasting, maintaining account hygiene, personally engaging with the largest customers, and contributing to CS leadership strategy. Requirements include 10+ years in strategic or enterprise CS/account management leadership with a track record of hitting targets, 7+ years leading teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, and strong knowledge of CS KPIs, digital CS/marketing, and professional services, plus a solid understanding of AI and enterprise collaboration tools. What’s in it for you includes a global benefits package with equity, wellbeing support, a work-from-home equipment allowance, and an L&D stipend, along with a diverse, inclusive culture and information about Miro’s mission and privacy policy.

The GTM Lead of Manufacturing at Miro’s Professional Services will build and scale Miro’s Manufacturing vertical from zero to a defined business, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. Responsibilities include identifying high-potential manufacturing use cases, translating them into a product and sales narrative, targeting accounts and early deals, representing Manufacturing externally, and building the team and operating rhythm as the vertical grows. Requirements are 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing or project/program management experience, bilingual fluency in plant-floor and executive ROI discussions, senior VP-level relationships, and the ability to prototype in Miro and carry enterprise deals end-to-end. The role favors a leader who can prototype solutions, map buying committees, speak credibly at industry events and in analyst ecosystems, and move quickly from questions to actions with a bias toward experimentation. Miro offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), location-specific salary ranges for LA, SF, and NY, and a culture that emphasizes belonging, diversity, and collaboration as it builds a diverse, inclusive team.

- The CSM team is part of Miro's Customer Experience and focuses on Enterprise customers to enable collaboration and innovation, aiming for high retention and expansion. - Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/APAC CSM teams, partner with regional Sales and Professional Services, and drive regional strategy, executive relationships, value delivery, adoption, and retention. - Responsibilities include building and mentoring teams, driving KPIs, improving customer lifetime value through product adoption and health metrics, contributing to revenue and health forecasting, maintaining account hygiene, and working directly with the largest customers (10K+ employees) for executive relationships. - Requirements include 10+ years in strategic or enterprise CSM or account management leadership with a proven track record, 7+ years leading teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and familiarity with Digital CS/Marketing and services to accelerate value, plus knowledge of AI and Enterprise SaaS. - Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture that emphasizes belonging and collaboration and a mission to empower teams to create the next big thing.

The Professional Services team at Miro is building Miro for Manufacturing, with the GTM Lead for Manufacturing reporting to the Head of Professional Services and collaborating cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams to establish this new vertical. The role owns the zero-to-one development of dedicated manufacturing solutions—creating specialized workflows, identifying high-impact use cases, translating them into a product and sales story, targeting accounts, and driving early deals while scaling the vertical and building the team. You’ll partner with GTM, Product, and Engineering to turn real manufacturing operating realities into roadmap decisions, represent Miro externally at industry events and in analyst ecosystems, and design an operating rhythm to support growth beyond the first customers. Required qualifications include 10+ years in manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), plant-floor experience, portfolio management of continuous-improvement projects, senior VP-level relationships, and proven enterprise sales ability; hands-on prototyping in Miro and building ROI cases are strongly preferred, along with the ability to independently own relationships and navigate buying committees. Miro offers a benefits package including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges of $204.34–$255.42 USD for Los Angeles, San Francisco, and New York, plus a culture emphasizing belonging and collaboration and more details in the Recruitment Privacy Policy.

The CSM team is part of Customer Experience and focuses on enterprise customers to drive adoption, retention, and expansion, and Miro is hiring a Global Customer Success Leader to build and lead a CSM team while partnering with regional sales, services, and other cross-functional teams to shape regional strategy and executive relationships. Responsibilities include building and coaching the Americas and Japan/APAC CSM teams, increasing customer lifetime value through adoption, health, satisfaction, and expansion, hitting KPIs, mentoring account hygiene, participating in revenue and health forecasting, and engaging with the largest customers to establish executive relationships, as well as contributing to strategic CS leadership decisions and upholding Miro’s values. Requirements include 10+ years in strategic or enterprise CS/AM leadership with a proven track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience overseeing director-level leaders, strong CS processes and KPIs, excellent cross-functional communication, and experience hiring/training CSMs, along with familiarity with Digital CS/Marketing, services-driven customer relationships, and a solid understanding of AI and Enterprise SaaS. What’s in it for you are global benefits including equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse team with growth opportunities, though benefits may vary by location. About Miro: a visual workspace for distributed teams with 100M users and 250,000+ companies, 1,600+ employees across 13 hubs, emphasizing collaboration, inclusion, and belonging, and providing a recruitment privacy policy for applicants.

The GTM Lead of Manufacturing in Miro’s Professional Services is tasked with building and scaling a dedicated manufacturing vertical from zero to one, turning Miro’s existing manufacturing footprint into specialized workflows, applications, and a compelling product and sales narrative in collaboration with Product, Engineering, Marketing, and GTM teams. The role entails identifying high-value manufacturing use cases, mapping target accounts and buying committees, driving early deals to close, aligning the GTM motion with the industry, and representing Miro externally at events and in the analyst/consultancy ecosystem. You’ll partner with Product and Engineering to translate real-world manufacturing operations into roadmaps, build the necessary team and operating rhythm as the vertical expands, and carry deals end-to-end from first contact to signature. The ideal candidate has 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on prototyping in Miro (Miro Flows), ROI storytelling, and proven enterprise sales experience with senior VP-level relationships. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend), location-based salary ranges (LA, SF, NY), and a culture that emphasizes collaboration, diversity, belonging, and the ability to operate across plant-floor and boardroom contexts.

The Customer Success Management (CSM) team sits within Customer Experience and focuses on enterprise customers to drive collaboration, continuous value, and high retention and expansion for Miro. The Global Customer Success Leader will build, coach, and lead the Americas and Japan/Apac teams, partner with sales and services to improve customer lifetime value through product adoption, health, satisfaction, retention, and expansion, and establish executive relationships with large customers. Responsibilities include mentoring for account hygiene, contributing to revenue and health forecasting, participating in strategic CS decisions, and personally engaging with the largest clients (10k+ employees) to drive value. Requirements include 10+ years in strategic or enterprise CS or account management leadership, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, and familiarity with AI and enterprise collaboration technology. Miro offers global benefits (equity, wellbeing, equipment allowance, and L&D), a diverse, inclusive culture, location-specific benefits details, and emphasizes its mission to empower teams and foster collaboration.

The GTM Lead of Manufacturing in Miro’s Professional Services will build and scale a dedicated manufacturing vertical on Miro’s platform, turning the existing manufacturing footprint into a defined, growth-oriented business with specialized workflows. Core responsibilities include owning zero-to-one development, identifying winning manufacturing use cases, translating them into credible product and sales narratives, targeting accounts, mapping buying committees, carrying early deals across the line, and aligning GTM, Product, and Engineering while representing Miro externally at industry events and with analysts. You’ll build the team and operating rhythm for the vertical’s growth, hire accordingly, and operate with confidence in ambiguity, delivering prototypes and ROI models, and earning trust with senior customers and internal stakeholders. Requirements include 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual in plant-floor discussions and ROI/deal structuring, senior VP-level relationships, proven enterprise sales experience, and hands-on prototyping ability in Miro preferred. Perks include equity, wellbeing benefits, equipment allowance, and a Learning & Development stipend, with a diverse, collaborative culture; salary ranges vary by location (e.g., Los Angeles, San Francisco, New York range from $204.34 to $255.42 USD), and Miro’s mission is to empower teams to create the next big thing in a diverse, inclusive environment.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on enterprise customers to drive collaboration, innovation, retention, and expansion; Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead CS for the Americas and Japan/APAC, partnering with regional Sales, Professional Services, and cross-functional teams to drive strategy, executive relationships, value, adoption, and retention. Responsibilities include building and leading the Americas and JP/APAC CS teams; partnering with sales and other functions to boost customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; mentoring for account hygiene and KPIs; participating in revenue and health forecasting; and personally engaging with the largest customers (10K+ employees) to establish executive relationships, while contributing to CS leadership decisions and fostering an inclusive culture. The role also involves contributing to key strategic CS decisions as part of the CS leadership team and modeling Miro’s values to sustain an inclusive, engaged workplace. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a proven track record of meeting targets; 7+ years leading CS/AM teams at a high-growth B2B SaaS company; experience hiring/training CSMs with strong performance management; strong cross-functional communication and experience with Digital CS/Marketing and professional services; and a solid understanding of AI, Enterprise SaaS, and collaboration technology. What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend; a diverse team and location-specific benefits; plus a culture that emphasizes belonging, collaboration, and growth, with more details available on Miro’s global benefits and life-at-Miro resources and Recruitment Privacy Policy.

Miro is hiring a GTM Lead for Manufacturing within its Professional Services organization to build and scale a dedicated manufacturing vertical, collaborating with Product, Engineering, Marketing, and GTM teams to turn Miro’s existing manufacturing footprint into a high-value, defined business. You’ll own the zero-to-one development of manufacturing solutions—identifying use cases, translating them into a product and sales narrative, and personally driving the earliest deals while mapping target accounts and champions. The role requires 10+ years of combined manufacturing operations and consulting experience, including 3–4 years at Engagement Manager/Associate Partner level, plant-floor and ROI fluency, and senior relationships with VPs and above. Preferred qualifications include hands-on prototyping in Miro, enterprise sales execution, and the ability to build the team and operating rhythm as the vertical scales, plus comfort presenting at industry events and with analysts. The package includes global benefits, equity, and location-specific salary ranges (Los Angeles, San Francisco, and New York, $204.34–$255.42 USD), reflecting Miro’s culture of belonging and its mission to empower teams to create the next big thing.

The Customer Success Management (CSM) team sits within Customer Experience and works with Enterprise-licensed customers to enable collaboration and innovation with Miro, driving high retention and expansion. Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other functions to drive regional strategy, executive relationships, value delivery, and ongoing adoption and retention. Responsibilities include improving customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; mentoring teams to hit KPIs; participating in revenue and health forecasting; maintaining executive relationships with the largest customers (10K+ employees); and contributing to CS leadership decisions while fostering an inclusive culture. Requirements include 10+ years in strategic or enterprise CS/Account Management leadership with a proven track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, strong cross-functional communication, and background in Digital CS/Marketing, professional services, and AI/enterprise SaaS. Perks include a global benefits package with equity, wellbeing support, equipment allowance, and an annual Learning & Development stipend, within a diverse, collaborative culture focused on belonging and the mission to empower teams.