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GitLab is an open-core AI-powered DevSecOps platform used by more than 100,000 organizations and trusted by a majority of Fortune 100 companies, with AI embedded as a core productivity multiplier and a values-driven culture. The AI Events team builds the event platform and trigger system powering GitLab Duo Flows, linking internal events and third-party signals to AI workflows that run automatically. As a Senior Software Engineer, you’ll design and build the trigger system that connects events (code pushes, MR/issue changes, CI/CD results, deployments) and third-party events to AI workflows, contribute to core event infrastructure, ensure high availability, and work within GitLab’s Rails monolith while collaborating across product and other teams. Required qualifications include strong Ruby on Rails expertise, a track record integrating large language models into user-facing tools, experience designing scalable, highly available systems, and experience with agentic AI workflows; Python and GitLab product experience are a plus. The team operates async-first, remote globally, with a culture of autonomy and ownership, and GitLab offers benefits like flexible PTO, equity, parental leave, and robust equal opportunity and inclusive hiring policies.

GitLab is an intelligent orchestration platform for DevSecOps that aims to boost developer productivity, operational efficiency, and security, trusted by over 50 million users and many Fortune 100 companies, with AI embedded as a core productivity multiplier. The role, Director of Support Engineering for EMEA, reports to the VP of Support Engineering and leads a distributed multi-country team serving Europe, the Middle East, and Africa, shaping regional people strategy and customer outcomes while aligning with GitLab’s global support strategy. Key responsibilities include managing the regional people agenda, performance and development, governing service-level targets and customer satisfaction, coordinating handoffs with other support hubs, and driving adoption of the AI toolchain while influencing the product roadmap. Requirements cover progressive experience in technical support engineering, experience managing managers and distributed teams in EMEA, ownership of service delivery, interest in AI-assisted support, strong communication, and familiarity with tools like Zendesk or Salesforce. The company emphasizes a fully remote, globally distributed workforce with comprehensive benefits, an inclusive equal-opportunity policy, and encourages applicants from underrepresented groups to apply even if they don’t meet every qualification.

GitLab presents itself as an intelligent orchestration platform for DevSecOps that helps organizations boost developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, trusted by more than 50 million users and a large portion of the Fortune 100. The company also emphasizes AI as a core productivity multiplier and a high-performance, inclusive culture where every voice is valued and knowledge is continuously shared. The role is to lead the Switchboard team, which owns the Tenant management product for GitLab Dedicated environments, a diverse group responsible for self-service and workflow automations for a large-scale tenant fleet. Key responsibilities include directing the full-stack Switchboard team, coordinating with the Product Manager, hiring and developing talent, partnering with Technical Team Leads to provide direction and unblock progress, collaborating with Product and Design on the customer-facing control panel, planning priorities and quarterly epics, and ensuring fast, high-quality, cross-functional execution while driving quality, security, and performance to reduce manual operations. The ideal candidate has a proven track record building and owning large-scale distributed services with 99.99% SLOs, experience leveraging AI tooling for productivity, and a history of building high-performing, distributed teams; GitLab offers generous benefits, remote work opportunities, inclusive hiring practices, and a strong equal opportunity policy.