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GitLab is an intelligent orchestration platform for DevSecOps designed to boost developer productivity, operational efficiency, security/compliance, and digital transformation, with over 50 million users and Fortune 100 customers. AI is a core productivity multiplier at GitLab, and the company expects all employees to incorporate AI into their daily workflows to drive efficiency and innovation. The Staff Forward Deployed Engineer role (EMEA Only) is a field-situated, product-engineering function that works directly with strategic customers to drive AI adoption, diagnose blockers, contribute production code, and translate field learnings into durable product improvements. Candidates should have staff-level experience with complex production software, strong Ruby on Rails or Go, AI-assisted development and governance, deep DevSecOps knowledge, and experience working with strategic customers and cross-functional teams, with preferred qualifications including direct GitLab platform experience and familiarity with systems like PostgreSQL, Kubernetes, and observability tools. This role is not a generic field engineering position; success is measured by stabilizing adoption/retention, removing AI adoption blockers, and producing reusable guidance and thought leadership, while GitLab offers remote roles, flexible benefits, and a strong commitment to equality and inclusion.

GitLab is an intelligent orchestration platform for DevSecOps that helps organizations increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation, with more than 50 million registered users and more than 50% of the Fortune 100 trusting GitLab to ship better, more secure software faster. The same principles built into their products are reflected in how the team works, with AI as a core productivity multiplier that every member is expected to incorporate into daily workflows, fostering a high-performance culture where careers accelerate and every voice is valued. The role supports strategic large prospects and customers by providing account leadership in pre- and post-sales, driving rollout and adoption, generating qualified leads with partners, and serving as the voice of the customer to contribute product ideas and inform forecasts and root-cause analysis. Requirements include a true desire to benefit customers, strong account management capabilities, the ability to work autonomously on complex projects, and experience selling to large organizations, plus excellent negotiation, presentation, and closing skills; preferred experience includes Git, software development tools, and application lifecycle management, and applicants are encouraged to apply even if not all qualifications are met. GitLab offers remote worldwide hiring with location guidelines, a robust benefits package (flexible PTO, ERGs, equity, parental leave, development fund), and a firm commitment to equal opportunity and accommodation, along with a recruitment privacy policy.

GitLab presents itself as an intelligent DevSecOps orchestration platform that boosts developer productivity, operational efficiency, security/compliance, and digital transformation, trusted by over 50 million users and more than half of the Fortune 100, with AI integrated into daily workflows and a high-performance, inclusive culture. The Customer Success Architect (CSA) is a strategic, post-sales role focused on aligning the GitLab platform with customers’ business objectives, driving adoption, retention, and growth, and serving as a liaison among customers and GitLab’s Product, Engineering, Sales, and Professional Services teams. Key responsibilities include turning pre-sales plans into actionable objectives, guiding customer journeys, onboarding, building Customer Success Plans with KPIs, managing escalations, and providing insights on new features and training opportunities. Qualifications cover knowledge of Git and branching strategies, software development life cycle, CI/CD and DevSecOps, prior customer-success or advocacy experience, strong communication and project-management skills, fluency in English and Arabic, willingness to travel, and alignment with GitLab’s values; roles are remote with location-based eligibility. GitLab offers remote full-time roles with benefits such as flexible PTO, equity, parental leave, growth funds, and employee resource groups, and emphasizes equal opportunity and accommodations for underrepresented groups, along with a privacy policy and anti-discrimination commitments.