GitLab is an AI-enabled DevSecOps orchestration platform that helps organizations boost developer productivity, operational efficiency, reduce security and compliance risk, and speed digital transformation, with over 50 million registered users and broad Fortune 100 trust. AI is treated as a core productivity multiplier and every team member is expected to incorporate AI into daily workflows to drive efficiency, innovation, and impact, reflecting the company’s high-performance culture. The Customer Success Management (CSM) team focuses on aligning with customers’ desired business outcomes, enabling them on current use cases, and expanding into new use cases while serving as a liaison across Product, Engineering, Sales, and Services to maximize ROI. The CSM leadership role involves mentoring, goal-setting, managing a team of CSMs, building senior-level customer relationships, coordinating with Engineering and Product, and requires experience in software/tech sales or customer success, knowledge of cloud/container technologies, security, and strategic thinking; German fluency is a plus. GitLab offers remote worldwide roles, flexible benefits, equity plans, growth development funds, parental leave, and is committed to equal opportunity and non-discrimination, with privacy considerations and location eligibility guidance.