GitLab is an intelligent DevSecOps orchestration platform that boosts developer productivity, operational efficiency, security and compliance, and digital transformation, trusted by millions of users and more than half of the Fortune 100. The company embeds AI as a core productivity multiplier and cultivates a high-performance culture where every voice is valued and innovation thrives. The Customer Success Management (CSM) team focuses on aligning with customer outcomes, enabling their use of GitLab, and expanding use cases while acting as a liaison across Product, Engineering, Sales, and Services to maximize customer ROI. The role requires a proven track record in software/tech sales or customer success, experience leading distributed teams, knowledge of software development lifecycle, DevOps, cloud/container technologies, and strong strategic, analytical, and interpersonal skills; fluency in German is a plus. GitLab offers remote worldwide roles with benefits such as flexible PTO, equity, growth and development funds, parental leave, and a strong equal-opportunity policy, along with privacy and accommodation commitments for candidates.