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Zendesk seeks a Senior Director, Strategic AI & Hyperscaler Partnerships to lead the global AI partner strategy and position Zendesk at the forefront of Generative AI, LLM, and Agentic AI, sitting at the intersection of product, engineering, CTO, and corporate strategy while partnering with the Director of AI Partnerships to shape the overarching strategy. The role emphasizes securing top-down buy-in and deep executive engagement to unlock multi-year product and commercial collaboration with tier-1 partners such as OpenAI and Anthropic, as well as platforms like Amazon Bedrock, Baseten, Eleven Labs, and emerging partnerships with Microsoft and Google. Key success metrics include direct CEO access, multi-threaded executive relationships, MFN access for technology and GTM collaboration, access to partner technical talent, and high-impact co-marketing and joint product initiatives. The candidate profile calls for 15+ years of leadership in AI alliances with a hybrid of strategic and technical/product acumen, a strong ecosystem network, a business or MBA background, Bay Area location, and a US base salary range of $298k-$446k base (plus bonuses and incentives). Zendesk emphasizes hybrid work, a commitment to fairness and diversity, equal opportunity employment, and accommodations for disabilities and veterans, noting that AI may be used to screen applications.

Zendesk is hiring a Senior Staff–level technical leader to own detection, mitigation, and governance of abuse from AI agents across Zendesk products and integrations, blending offensive/defensive security with product sense to secure agent architectures and drive company-wide improvements. Responsibilities include threat modeling for AI features and APIs, maintaining an attacker playbook, engineering secure defaults into agent SDKs and API flows, and building detection, telemetry, and anomaly analytics with automated containment actions. The role covers incident response and forensics, acting as an AI agent investigations expert and defining containment, eradication, and customer communications playbooks, plus stakeholder engagement with Legal/Privacy, Product, and Customer Success, and representing Zendesk in industry forums. Required qualifications include 10+ years in cybersecurity, software engineering, or ML security with hands-on experience; deep understanding of application/API security, OAuth/token lifecycle, and session management; practical experience with LLMs/agents and prompt injection risks; and proven cross-functional leadership in a SaaS setting. Preferred qualifications include incident response/forensic experience, prior programs in agent safety or ML security, privacy/compliance familiarity, advanced degree or certifications, and a US salary range of $240,000–$360,000 base with potential bonuses, along with Zendesk’s commitment to equal opportunity, hybrid work, AI screening, and accommodations.

Zendesk in San Francisco is hiring a Sr. Workplace Events Specialist to design and deliver inclusive employee events (about 75% of the role) and provide workplace operations support (about 25%), coordinating local logistics and partnering with AMER and LATAM offices as part of a global events strategy. Responsibilities include end-to-end event planning and execution, vendor management, space setup, staffing, on-site delivery, safety/compliance, calendar management, registrations, pre/post-event briefs, and metrics-driven recommendations, plus managing event budgets and vendor invoices. Requirements call for 4+ years in events or related fields, strong project management and communication skills, vendor management and budget stewardship experience, proficiency with Google Workspace and workplace platforms, knowledge of building systems and facilities coordination, and the ability to work extended hours as needed. The role emphasizes AI literacy and using AI tools to improve workflows, personalization, and efficiency, with familiarity to tools such as Zendesk, Asana, Google Workspace, S2 access, and expense/procurement systems like Coupa or Brex. This is a full-time onsite position in San Francisco with an hourly pay range of $32.21-$48.56, potential bonuses/benefits, and Zendesk’s commitment to hybrid work, diversity and inclusion, equal opportunity, and accommodations, with AI screening noted in the application process.

The IT Principal Enterprise Delivery Lead will orchestrate large-scale QA across complex integrations and ERP transformation programs, serving as the primary QA engineering delivery lead and partnering with Business and Product leads to prevent project failure while driving enterprise-wide QA governance, quality gates, and defect management for predictable outcomes. Key responsibilities include monitoring release readiness across multiple squads, enforcing Quality Gates and Definition of Done criteria, ensuring QA standards, leading hands-on QA execution, and expanding core testing platforms (Playwright, Jenkins, SA utils) across delivery teams. The role also focuses on scaling QA capacity with AI, designing tactical plans to apply AI to test generation and cycle acceleration, implementing AI-driven efficiencies to reduce manual overhead, and using predictive analytics to identify hotspot areas in complex codebases and integrations. Requirement Review & QA Transformation Leadership entails leading end-to-end strategy for complex programs to avoid business disruption, operationalizing automated “rules of the road” across ecosystems, participating in requirement review sessions, and conducting structured walkthroughs with BSAs and Business teams to prevent requirement leakage. Additionally, the position emphasizes defect lifecycle management with verified root-cause analysis and full traceability between tests and defects (in X-Ray and Jira), real-time reporting and data hygiene, ownership of QA ceremonies and stakeholder alignment, and collaboration with BSAs, Product Owners, and Engineers; the role offers a US base salary range of $193,000–$289,000 and Notes Zendesk’s commitment to diversity, hybrid work, and potential AI screening as part of the hiring process.

The Senior Product Marketing Manager, AI Platform at Zendesk will drive product marketing to enable the launch, adoption, and impact of AI platform capabilities for building and customizing AI agents and agentic workflows. Responsibilities include market and customer research, messaging and positioning, technical marketing, GTM enablement, and close collaboration with sales, marketing, and product to achieve company goals. The role also entails developing clear messaging and customer-facing materials, compelling storytelling and collateral, sales enablement assets, and leading release marketing from roadmap to events while acting as a subject matter expert. It includes owning PMM efforts for Zendesk’s AI platform capabilities (Agent Builder and Custom Agents), aligning with the PM team on roadmap, developing GTM plans and custom-facing materials, and enabling the field and customers to drive opportunities. The compensation ranges in the US from $183,000 to $275,000 base with possible bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, equal opportunity employment, and accommodations for applicants.

Zendesk seeks an Enterprise Account Executive in the Bay Area to drive growth by selling AI-driven CX and service solutions to enterprise customers and expand Zendesk’s footprint in high-value accounts. You’ll drive top-line revenue, identify expansion opportunities, nurture key relationships, use data and intent signals to prospect and cross-sell, and lead multi-stakeholder, long-cycle deals with proof-of-concept and AI-enabled design. You’ll build quarterly territory and account plans, align Zendesk’s AI/CX platform with customer goals, collaborate with Customer Success, Solutions Engineering, and Product teams, and maintain a robust pipeline and accurate forecast. Requirements include 8+ years in cloud/software B2B sales or solution engineering, proven enterprise sales success, experience selling to large tech enterprises, strong quota attainment, executive-level engagement, familiarity with Salesforce/Outreach/Clari/Seismic/Looker, a BA/BS, and willingness to travel in the Bay Area. Compensation includes a US annualized OTE of $340k-$510k (50/50 base/commission), a hybrid work model, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening mentioned as part of the process.

Zendesk is seeking a Senior Operations Manager to support the Product Development Operations team, partnering across Product, Engineering, and Design to strengthen operational rigor and help teams deliver customer value with greater clarity, predictability, and impact. The role requires strong operations and process design experience in a SaaS environment, practical knowledge of product development lifecycles, and the ability to guide teams toward effective Scrum-based execution, with Jira proficiency and the development of scalable, AI-first operational mechanisms. Key responsibilities include improving end-to-end delivery operations, establishing prioritization and dependency management, driving quarterly and annual planning, reinforcing Scrum practices, reducing friction with AI-enabled workflows, defining lightweight delivery metrics, and ensuring Jira supports consistent execution while aligning cross-functional stakeholders. You will create documentation, templates, and playbooks to enable consistency and scale across Product Development, socialize a lean set of delivery health metrics, and partner with tooling owners to optimize configurations and usage. Basic qualifications include 7+ years in Product Development Operations or similar roles in SaaS, experience with product life cycles and cross-functional delivery, successful planning/execution, strong Scrum/agile knowledge, Jira usage, critical thinking, and excellent communication; preferred qualifications include experience operating in scaled delivery environments, familiarity with portfolio/roadmap tooling (e.g., Jira Advanced Roadmaps), and exposure to automation/AI workflows; the US base salary range is $174,000-$262,000 with potential for bonus or incentives, the role is hybrid with part of the week onsite, and Zendesk is an equal opportunity employer committed to diversity and inclusion.