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Zendesk is seeking a senior leader to own the AI Partner Strategy, sitting at the intersection of product, engineering, and business strategy to shape how Zendesk partners with the evolving AI ecosystem, in a hybrid role based in San Francisco and immersed in the local AI ecosystem. You will build and manage deep technical and commercial relationships with leading GenAI platforms and technology partners, drive structured engagement models, and help Zendesk stay at the forefront of AI and LLM innovation. The role requires close alignment with product, engineering, and CTO leadership, managing programmatic engagement with ISVs, developers, and hyperscalers, developing AI product integration plans, identifying marketing opportunities to raise Zendesk's profile and generate pipeline, and educating executives about the changing landscape. The candidate profile calls for 10+ years of relevant experience in product/technical leadership or technology partnerships, demonstrable work with GenAI platform vendors and ISVs, an engineering degree (MBA a bonus), and a mix of product/technical and alliances expertise. Compensation includes a US base salary range of $263,000-$395,000 with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive culture and equal opportunity, with AI-based screening and accommodations as needed.

The Engineering Manager will lead Zendesk's Search ETL & Infrastructure team, owning core search capabilities that ingest billions of data points per day and driving modernization, scalability, and cost-efficient data pipelines and Elasticsearch infrastructure for enterprise clients and internal teams. This is a hybrid role and candidates must be located within 30 miles of Zendesk office hubs in San Francisco, Austin, or Madison. The team encompasses Search ETL and Search Infrastructure, delivering scalable, high-quality search solutions and shaping the roadmap to modernize data delivery and platform capabilities at scale. Required skills include 2+ years of direct people management, 5+ years of software development experience, expertise with Elasticsearch deployment and operations, familiarity with large-scale distributed systems and data pipelines (Kafka/SQS), and backend languages like Ruby or Java, plus experience with CI/CD (GitHub Actions), Kubernetes on AWS, and monitoring tools (Datadog, incident.io), along with strong communication and collaboration. The US base salary range is $210,000 to $316,000 with potential bonuses or benefits; Zendesk emphasizes hybrid work, is an equal opportunity employer with DEI commitments, notes that AI screening may be used, and offers accommodations for applicants with disabilities.

Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB base by leveraging AI-driven insights to accelerate revenue and improve customer experiences at scale. You will drive top-line revenue by acquiring new SMB customers, nurturing relationships, leading complex AI-enabled sales cycles, co-creating AI transformation roadmaps with measurable KPIs, delivering data-backed ROI cases, pursuing cross-sell opportunities, and maintaining a robust Salesforce pipeline. Requirements include at least 2 years in B2B SaaS sales or solution engineering, strong technical aptitude for AI product architecture and integrations, proven prospecting and closing skills, and excellent organizational and communication abilities, with familiarity with tools like Salesforce, Outreach, and Clari. The role offers US OTE around $134k-$200k (60/40 base/commission), possible bonuses or benefits, with a hybrid in-office/remote arrangement and travel as needed. Zendesk emphasizes its mission to power exceptional service, commitment to global diversity, equity, and inclusion, uses AI in screening, and provides accommodations for applicants with disabilities, while promoting a collaborative, customer-centric culture.

The Solutions Consultant at Zendesk leads all technical, solution, and competitive aspects of the sales cycle, acting as the technical bridge between the sales team and prospects and delivering information onsite and virtually to drive customer happiness. Requirements include 3+ years of presales experience, knowledge of web/scripting technologies, experience mapping RFIs/RFPs to software solutions, strong communication/presentation/writing skills, experience scoping and executing customer pilots/POCs, knowledge of SaaS applications, a bachelor’s degree (or equivalent), willingness to travel 1-2 times per month, and the ability to work independently on multiple projects. The role also requires familiarity with domains such as Customer Service Software, ITSM, Data Warehousing, BI, Workforce Management, QA, and Integration & Middleware, plus knowledge of AI/Bots and awareness of AI technologies like LLMs and ChatGPT. Desired skills include prior enterprise software consulting, domain expertise in specific industries, CCaaS awareness, experience moderating Design Thinking sessions, and the ability to develop reference architectures to support client solutions. Compensation ranges from a US OTE of $178,000 to $266,000 with an 80/20 base/commission split (plus potential bonuses), and a hybrid work model that combines remote work with in-office days; Zendesk also emphasizes equal opportunity, inclusion, and accommodations, including AI-based screening during hiring.