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The Customer Success Management (CSM) team is part of Customer Experience and focuses on helping Enterprise-licensed customers collaborate with Miro to drive adoption, retention, and expansion. Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/Apac CSM teams, partner with regional sales and services, and develop executive relationships with enterprise clients to improve adoption and retention. Responsibilities include driving KPI attainment, mentoring for account hygiene, contributing to revenue and health forecasting, collaborating on customer experience improvements, and personally engaging with the largest customers. Candidates need 10+ years in strategic/enterprise CS or account management leadership, 7+ years leading teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, CS at scale, and knowledge of AI and enterprise SaaS. The role offers global benefits (equity, wellbeing, equipment allowance, learning stipend) and emphasizes a diverse, inclusive culture aligned with Miro’s mission, with Recruitment Privacy Policy applicable.

The CSM team is part of Customer Experience and works with Enterprise customers to help them collaborate and innovate with Miro, driving high retention and expansion, and Miro seeks a strategic Global Customer Success Leader to build, coach, and lead the CSM team while partnering with regional Sales, Professional Services, and other cross-functional leaders to drive regional strategy and executive relationships. You’ll build the Americas and Japan/APAC CSM teams, drive adoption and customer value through higher product adoption, health scores, satisfaction, retention, and expansion, mentor for account hygiene, participate in revenue and health forecasting, and personally manage executive relationships with the largest customers (10K+ employees). You’ll contribute to strategic CS decisions as part of the leadership team and model Miro’s values to foster an inclusive and engaged culture; the role requires 10+ years in strategic or enterprise CS/AM leadership with a consistent track record of targets, plus 7+ years leading teams at high-growth B2B SaaS firms and experience hiring, training, and enabling CSMs with strong performance management. You should have a solid foundation in CS norms, processes, KPIs, excellent cross-functional communication, and the ability to work with Digital CS/Marketing to scale CS and to drive professional services to deepen customer relationships and accelerate time to value; a background in understanding AI, Enterprise SaaS applications, and collaboration tech is also important. The position offers a global benefits package including equity, wellbeing benefits, a WFH equipment allowance, and an L&D stipend; Miro is a global visual workspace serving over 100 million users and 250,000 companies, with a culture focused on belonging, collaboration, and inclusion, and recruitment privacy policy applies.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on Enterprise-licensed customers to drive collaboration, innovation, retention, and expansion with Miro. The Global Customer Success Leader will build, coach, and lead the Americas and Japan/APAC CSMs, partner with regional sales and professional services, drive regional strategy, develop executive relationships with large customers, ensure value delivery, and improve adoption, health scores, retention, and expansion, including forecasting and direct work with 10k+ employee accounts. The role involves contributing to strategic CS decisions as part of the leadership team and modeling Miro’s values to foster an inclusive, engaged culture. Requirements include 10+ years in strategic/enterprise CS/AM leadership, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, digital CS/marketing, professional services, and solid knowledge of AI, Enterprise SaaS, and collaboration tech. Benefits include equity, wellbeing benefit, equipment allowance, and L&D stipend, plus location-specific benefits; Miro emphasizes diversity, belonging, collaboration, and its mission to empower teams, with a Recruitment Privacy Policy governing applicant data.

The CSM team is part of Customer Experience and focuses on Enterprise-licensed customers to drive collaboration, value, retention, and expansion for Miro. The role is a strategic Global Customer Success Leader who will build and coach the Americas and Japan/APAC teams, partner with regional Sales and Professional Services to shape strategy, and personally manage the largest customers to establish executive relationships. Responsibilities include driving adoption and health metrics, improving customer lifetime value, contributing to revenue and health forecasting, and shaping key strategic decisions as part of the CS leadership team. Requirements include 10+ years in strategic/enterprise CS or AM leadership with a track record of meeting targets, 7+ years leading teams at high-growth B2B SaaS, experience hiring/training CSMs and working cross-functionally, and familiarity with AI, digital CS, and professional services. Miro offers a global benefits package including equity and a learning stipend, emphasizes belonging and collaboration, and invites applicants to learn more about life at Miro and its mission to empower teams to create the next big thing.

The Customer Success Management (CSM) team is part of Customer Experience alongside Renewals and Support, focusing on Enterprise-licensed customers to foster collaboration and innovation with Miro while driving high retention and expansion. Miro is seeking a strategic Global Customer Success Leader to build and coach the Americas and Japan/Apac teams, partner with regional Sales and Professional Services, and shape regional strategy and executive relationships to maximize adoption, value, and retention. Responsibilities include leading the CS teams, improving customer lifetime value through product adoption, health scores, satisfaction, retention and expansion, forecasting, maintaining account hygiene, personally engaging with the largest customers, and contributing to CS leadership strategy. Requirements include 10+ years in strategic or enterprise CS/account management leadership with a track record of hitting targets, 7+ years leading teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, and strong knowledge of CS KPIs, digital CS/marketing, and professional services, plus a solid understanding of AI and enterprise collaboration tools. What’s in it for you includes a global benefits package with equity, wellbeing support, a work-from-home equipment allowance, and an L&D stipend, along with a diverse, inclusive culture and information about Miro’s mission and privacy policy.

- The CSM team is part of Miro's Customer Experience and focuses on Enterprise customers to enable collaboration and innovation, aiming for high retention and expansion. - Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/APAC CSM teams, partner with regional Sales and Professional Services, and drive regional strategy, executive relationships, value delivery, adoption, and retention. - Responsibilities include building and mentoring teams, driving KPIs, improving customer lifetime value through product adoption and health metrics, contributing to revenue and health forecasting, maintaining account hygiene, and working directly with the largest customers (10K+ employees) for executive relationships. - Requirements include 10+ years in strategic or enterprise CSM or account management leadership with a proven track record, 7+ years leading teams at a high-growth B2B SaaS company, experience hiring/training CSMs, cross-functional collaboration, and familiarity with Digital CS/Marketing and services to accelerate value, plus knowledge of AI and Enterprise SaaS. - Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, along with a diverse, inclusive culture that emphasizes belonging and collaboration and a mission to empower teams to create the next big thing.

The CSM team is part of Customer Experience and focuses on enterprise customers to drive adoption, retention, and expansion, and Miro is hiring a Global Customer Success Leader to build and lead a CSM team while partnering with regional sales, services, and other cross-functional teams to shape regional strategy and executive relationships. Responsibilities include building and coaching the Americas and Japan/APAC CSM teams, increasing customer lifetime value through adoption, health, satisfaction, and expansion, hitting KPIs, mentoring account hygiene, participating in revenue and health forecasting, and engaging with the largest customers to establish executive relationships, as well as contributing to strategic CS leadership decisions and upholding Miro’s values. Requirements include 10+ years in strategic or enterprise CS/AM leadership with a proven track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience overseeing director-level leaders, strong CS processes and KPIs, excellent cross-functional communication, and experience hiring/training CSMs, along with familiarity with Digital CS/Marketing, services-driven customer relationships, and a solid understanding of AI and Enterprise SaaS. What’s in it for you are global benefits including equity, wellbeing benefits, a WFH equipment allowance, an L&D stipend, and a diverse team with growth opportunities, though benefits may vary by location. About Miro: a visual workspace for distributed teams with 100M users and 250,000+ companies, 1,600+ employees across 13 hubs, emphasizing collaboration, inclusion, and belonging, and providing a recruitment privacy policy for applicants.

The Customer Success Management (CSM) team sits within Customer Experience and focuses on enterprise customers to drive collaboration, continuous value, and high retention and expansion for Miro. The Global Customer Success Leader will build, coach, and lead the Americas and Japan/Apac teams, partner with sales and services to improve customer lifetime value through product adoption, health, satisfaction, retention, and expansion, and establish executive relationships with large customers. Responsibilities include mentoring for account hygiene, contributing to revenue and health forecasting, participating in strategic CS decisions, and personally engaging with the largest clients (10k+ employees) to drive value. Requirements include 10+ years in strategic or enterprise CS or account management leadership, 7+ years leading CS/AM teams at high-growth B2B SaaS, experience hiring/training CSMs, cross-functional collaboration, and familiarity with AI and enterprise collaboration technology. Miro offers global benefits (equity, wellbeing, equipment allowance, and L&D), a diverse, inclusive culture, location-specific benefits details, and emphasizes its mission to empower teams and foster collaboration.

The Customer Success Management (CSM) team is part of Customer Experience and focuses on enterprise customers to drive collaboration, innovation, retention, and expansion; Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead CS for the Americas and Japan/APAC, partnering with regional Sales, Professional Services, and cross-functional teams to drive strategy, executive relationships, value, adoption, and retention. Responsibilities include building and leading the Americas and JP/APAC CS teams; partnering with sales and other functions to boost customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; mentoring for account hygiene and KPIs; participating in revenue and health forecasting; and personally engaging with the largest customers (10K+ employees) to establish executive relationships, while contributing to CS leadership decisions and fostering an inclusive culture. The role also involves contributing to key strategic CS decisions as part of the CS leadership team and modeling Miro’s values to sustain an inclusive, engaged workplace. Requirements include 10+ years in strategic or enterprise CS or account management leadership with a proven track record of meeting targets; 7+ years leading CS/AM teams at a high-growth B2B SaaS company; experience hiring/training CSMs with strong performance management; strong cross-functional communication and experience with Digital CS/Marketing and professional services; and a solid understanding of AI, Enterprise SaaS, and collaboration technology. What’s in it for you: equity, wellbeing benefits, a WFH equipment allowance, and an annual Learning & Development stipend; a diverse team and location-specific benefits; plus a culture that emphasizes belonging, collaboration, and growth, with more details available on Miro’s global benefits and life-at-Miro resources and Recruitment Privacy Policy.

The Customer Success Management (CSM) team sits within Customer Experience and works with Enterprise-licensed customers to enable collaboration and innovation with Miro, driving high retention and expansion. Miro is hiring a strategic Global Customer Success Leader to build, coach, and lead the Americas and Japan/APAC CSM teams, partnering with regional Sales, Professional Services, and other functions to drive regional strategy, executive relationships, value delivery, and ongoing adoption and retention. Responsibilities include improving customer lifetime value through product adoption, health scores, satisfaction, retention, and expansion; mentoring teams to hit KPIs; participating in revenue and health forecasting; maintaining executive relationships with the largest customers (10K+ employees); and contributing to CS leadership decisions while fostering an inclusive culture. Requirements include 10+ years in strategic or enterprise CS/Account Management leadership with a proven track record, 7+ years leading CS/AM teams at a high-growth B2B SaaS company, experience hiring/training CSMs, strong cross-functional communication, and background in Digital CS/Marketing, professional services, and AI/enterprise SaaS. Perks include a global benefits package with equity, wellbeing support, equipment allowance, and an annual Learning & Development stipend, within a diverse, collaborative culture focused on belonging and the mission to empower teams.