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The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy & Programs using market intelligence, modeling, and analytics to develop deep GTM insights and support revenue growth and profitability for the go-to-market organization. The role is part of a cross-functional team responsible for driving strategy, data analysis, setting financial goals, informing deviations and potential investments, and assessing cross-company program effectiveness to provide strategic and forward-looking operational guidance to senior executives. It is an individual contributor role reporting to the Senior Director of GTM Sales Strategy, offering exposure to strategy, sales, marketing, customer experience, finance, and analytics, and requires curiosity, initiative, and the ability to generate hypotheses, analyze complex data, and make strategic recommendations amid ambiguity. Key responsibilities include partnering with sales leadership to develop and drive Sales Strategy, leading analyses of performance to identify roadblocks and opportunities, leading cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, and Sales Ops, identifying untapped markets, improving sales productivity with Sales Ops, and conducting TAM/SAM analysis, propensity modeling, account tiering, segmentation, and headcount planning. Qualifications include 8–10 years in sales strategy or strategic analytics, SaaS software/industry understanding, CRM and analytics tools proficiency with SQL preferred, strong problem-solving and collaboration skills, a quantitative degree (Bachelor’s with MBA/MS preferred), and a hybrid Mexico City or Estado de Mexico work arrangement, with Zendesk emphasizing diversity, flexible hybrid work, equal opportunity employment, and accommodations for disabilities.

Zendesk is hiring a Business Development Manager to build and lead a driven outbound prospecting team targeting the Hispanic Latin America market to grow Zendesk’s footprint. This is a hands-on leadership role requiring strong business processes and metrics, partnering with operations, marketing, and sales to scale the region, and it is a full-time position based in Mexico City but serving the entire region. Responsibilities include hiring, training, and managing the team; developing sales, product, and industry skills; motivating with incentives; preparing team members for future Account Executive roles; and reporting on lead quantity, quality, and revenue, while coordinating with Marketing and Sales. Requirements include 5+ years in Software/SaaS sales, 2+ years of management, a proven track record of quota attainment as an individual contributor, excellent communication and time management, multicultural/high-growth experience, and fluency in Portuguese and English (Spanish desired); proficiency with Salesforce.com and Zendesk is also required. Zendesk emphasizes hybrid work, diversity and inclusion, and equal opportunity, notes that AI may be used to screen applications, and offers accommodations; applicants must be physically located in Mexico City or Mexico State.

Zendesk is seeking a self-motivated LATAM Payroll Analyst to coordinate LATAM payroll cycles and work closely with the Accounting, People Ops, and Benefits teams, reporting to the Senior Manager Global Payroll. The role entails performing payroll functions, ensuring compliance, processing end-to-end LATAM payroll accurately, providing prompt employee expense/pay questions support, assisting with payroll audits and SOX compliance, and handling year-end filings with tax authorities. Qualifications include 3+ years of full-cycle LATAM payroll experience (Brazil, Mexico), experience with termination calculations, holidays, and local programs (e-Social, FGTS, INSS, IMSS, etc.), a background in accounting/finance, and payroll certification preferred, with Workday experience and Portuguese/Spanish language skills as pluses. Requirements emphasize strong payroll systems knowledge, intermediate to advanced Excel skills, excellent communication and problem-solving abilities, a customer-service mindset, ability to thrive in a fast-paced environment, high organization and attention to detail, self-motivation, and a must-be-in-Mexico location (Mexico City or Estado de Mexico) for a hybrid work arrangement. Zendesk highlights diversity and inclusion, notes that AI or automated decision systems may screen applications, and offers reasonable accommodations, describing its hybrid workplace as a mix of in-office collaboration and remote work.

The role is a Business Strategy & Operations Lead for Zendesk's Online Business, reporting to the Senior Manager of Operations and partnering with Marketing, Sales, and Product Growth to drive high-impact improvements and ensure rigorous operations for the online customer experience. The ideal candidate is curious, creative, coordinated, candid, and consistent, thrives in fast-paced cross-functional work, and proactively seeks to experiment, learn, and iterate. Responsibilities include owning and improving systems, tools, and processes to scale the online strategy; building forums and processes for cross-functional collaboration; supporting executive deliverables and rhythms (OKRs, reviews, planning); implementing audit mechanisms; and identifying new opportunities through analysis. Requirements and preferences include a BS/BA, 6+ years in management consulting or related fields, excellent communication, ability to manage ambiguity and multiple stakeholders, and strong program management; desirable skills include SQL, CRM/web analytics, and familiarity with marketing KPIs. The job is located in Mexico (Mexico City or Estado de Mexico) with a hybrid work setup, and Zendesk is an equal opportunity employer committed to diversity and inclusion, offering accommodations and transparent AI screening where applicable.

Zendesk is seeking a Technical Project Coordinator (aligned with IT service desk) to help manage project lifecycles, coordinate procurement and financials, and ensure global projects are delivered on time, within budget, and to high quality standards. Key duties include maintaining schedules and milestones, end-to-end procurement for hardware/software, contract and license management, IT asset inventory, regular status reporting, stakeholder liaison, and resource tracking. The ideal candidate has 1–3 years of experience in project coordination or IT administration, a foundational understanding of IT infrastructure, hands-on experience with ticketing and procurement tools (Jira, ServiceNow, Zendesk; Coupa, Netsuite), strong Google Sheets skills, and excellent multitasking with attention to data accuracy; PMP certification is a plus. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid work arrangement requiring some in-office presence, and Zendesk emphasizes exceptional customer service, collaboration, inclusion, and a diverse global team. Zendesk notes potential AI screening, offers equal opportunity employment with accommodations for disabilities, and provides a candidate privacy notice; applicants passionate about technology and teamwork are encouraged to apply.

The Senior Analyst, Ops Integration at Zendesk is responsible for accurate and rapid employee lifecycle administration, with a passion for customer (employee) service and problem-solving. Responsibilities include turning ad hoc processes into scalable capabilities with playbooks, serving as the escalation path for the Service Excellence team (pre-hire, onboarding, job transition, and offboarding), and coordinating IT, Procurement, and Legal to manage downstream impacts of new technologies or processes. It also leads the process and systems work stream for strategic initiatives such as M&A activity, new country setup, and new tech implementations, works cross-functionally to align and build long-lasting solutions, and acts as the chief problem solver for ownerless topics. The role requires a bachelor’s degree in HR or related field, 4–6 years in HR operations, strong problem-solving and communication skills, the ability to manage multiple projects, Workday experience (required), with Zendesk experience preferred, and proficiency in Excel/Google Sheets for data analysis and measurement. Location is Mexico City (CDMX) or Mexico State (Estado de Mexico) with a hybrid onsite/remote arrangement, and Zendesk highlights its commitment to diversity, equity, and inclusion while noting that AI may screen applications and accommodations are available for applicants with disabilities.

Zendesk is seeking a proactive and highly organized Executive Assistant to support senior leaders, managing complex calendars across multiple time zones and coordinating travel and meetings to ensure smooth day-to-day operations. The ideal candidate will handle sensitive information discreetly, be detail-oriented and resourceful, fluent in English, and have 2–4 years of administrative experience, preferably in tech or SaaS with experience managing executive calendars across time zones. Key responsibilities include prioritizing calendars, directly supporting sales executives, coordinating travel and expenses, planning small team events, building internal partnerships, providing backup coverage for other EAs, and leading special projects. The role is hybrid and based in Mexico (Mexico City or Estado de Mexico), with flexibility to support East and West Coast time zones and about 4 in-person trips per year; Central Time is preferred to best support executives and stakeholders. Zendesk emphasizes a diverse, inclusive culture with work-life balance, remote options, and equal opportunity, while noting that AI may be used in screening and accommodations are available for applicants with disabilities upon request.

The Digital Event Specialist will support Zendesk’s Digital Experiences team in designing and executing global digital events, creating engaging experiences that align with brand objectives and optimize event formats. Responsibilities include coordinating event production (webinars and virtual conferences), implementing audience engagement tactics before, during, and after events, analyzing performance metrics, collaborating cross-functionally with marketing, sales, product, and customer success teams, and reporting KPIs to leadership. Qualifications include 2-4 years in digital event production, marketing, or project management within a fast-paced global organization; experience with platforms such as On24, Splash, Cvent, Bizzabo, or Stova, with BigMarker strongly preferred; strong planning, analytics, communication, organization, and the ability to handle live event challenges. Location and work model: candidates must be located in Mexico City or Estado de Mexico, with a team-level hybrid arrangement that combines in-office time with remote work flexibility and scheduling guided by the hiring manager. Zendesk emphasizes equal opportunity, diversity, and inclusion, offers a supportive culture with flexible benefits and accommodations, and may use AI to screen applications in line with company policy; the company values work-life balance and community impact.

This role designs, develops, and deploys workflow automations to streamline cross-functional processes across Employee Services, IT, and People Operations, partnering with stakeholders to reimagine workflows through automation, AI, and system integrations using tools like Zendesk, Workato, Google Workspace, Slack, and Workday. You’ll experiment with AI-powered agents and orchestration frameworks, collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture teams to pilot new tools, create reusable automation templates and documentation, and manage a prioritized backlog based on impact and strategic objectives. The position requires 5+ years in automation/low-code development, hands-on experience with iPaaS/RPA tools, familiarity with AI APIs, strong ITSM and HR operations workflow knowledge, REST/JSON/webhooks, scripting basics, agile work style, and excellent analytical and communication skills. Basic qualifications include a bachelor’s degree in CS or equivalent, plus 3–5 years of hands-on automation deployment in enterprise environments; preferred qualifications include experience deploying major SaaS platforms (Zendesk, Workday, Google Workspace, Slack), AI orchestration frameworks, measurable automation benefits, data governance and responsible AI practices, and experience in a global distributed enterprise. This is a hybrid role located in Mexico City or Estado de Mexico, requiring in-office presence part of the week (3 days) with specifics set by the hiring manager, and Zendesk emphasizes equal opportunity, diversity and inclusion, plus accommodations for applicants with disabilities, noting that AI-based screening may be used.

Zendesk is seeking a BI Lead/Senior Analyst for its Enterprise BI & Reporting team to support enterprise dashboards using Tableau, Looker, and Snowflake, acting as a technical expert who translates business needs, mentors other analysts, and helps build scalable self-service BI on a modern data stack. Responsibilities include refining requirements with internal customers, translating business needs into BI solutions, developing user learning materials, performing data profiling and complex analyses, and creating dashboards, reports, or datasets with substantial impact. The role also involves collaborating with data engineers and business users for data validation, expanding BI platform operations, documenting procedures and runbooks, supporting self-service training, and maintaining governance assets like the business glossary, data dictionary, and metadata catalogs. Required qualifications include a bachelor’s in Information Systems (or equivalent), 5+ years in BI at Analyst II/Senior Analyst level, strong SQL/Python and BI tools (Looker/Tableau), data profiling and modeling expertise, experience leading large BI projects, the ability to travel less than 5%, and the candidate must be located in Mexico City or Estado de Mexico with a hybrid onsite schedule. Zendesk emphasizes inclusion and fairness, notes that AI screening may be used, and offers accommodations for disabilities, while promoting a hybrid, globally distributed workplace and a commitment to diversity, equity, and inclusion.

The Senior Engagement Manager at Zendesk leads and delivers complex, high-value client engagements with strong leadership, strategic thinking, and advanced project management, while helping improve delivery methodologies and mentoring junior staff. Key duties include acting as the primary client contact (including C-suite), guiding end-to-end project delivery within budget and quality targets, refining methodologies, managing risks, providing strategic oversight, supporting business development, collaborating with sales, marketing, and product teams, and staying current with industry trends. Requirements include 5+ years in client-facing roles in consultancy or professional services with demonstrated leadership, Portuguese and English required (Spanish preferred), strong strategic/analytic thinking and communication skills, proficiency with PM software and CRM tools, a bachelor’s degree (master’s a plus), the ability to manage multiple engagements, and willingness to travel up to 25%. Location is strictly Mexico City or Estado de Mexico, with a hybrid work arrangement that requires some in-office presence, reflecting Zendesk’s emphasis on balance, diversity, inclusion, and a strong social impact ethos. Zendesk is an equal opportunity employer that may use AI in screening, and it offers accommodations for applicants with disabilities.

The role is a program-management position on Zendesk’s AWS technology alliances team to manage APN funding and AWS Marketplace programs, reporting to the Sr. Director for the AWS Technology Alliance. You’ll collaborate with stakeholders across Marketing, Sales, Professional Services, Legal, Product, and Zendesk Contact Center Specialists to build and operationalize scalable processes for funding incentives and AWS resources, and help scale Zendesk’s use of AWS Marketplace for its Contact Center. Key duties include analyzing workflows, identifying bottlenecks, and creating scalable processes to operationalize AWS programs (POC and MAP) for Contact Center opportunities, owning APN funding submission tracking, monitoring KPIs, supporting AWS Marketplace private offer processes, implementing best practices, and leading integration of new AWS initiatives. Basic qualifications include 5–7 years of program management experience with process improvement and automation, experience with APN funding programs and the AWS Partner Funding Portal, experience in a global technology company, and the ability to manage competing priorities while maintaining confidentiality and strong organizational skills. The role requires working from Mexico City or Estado de Mexico with a hybrid schedule, and Zendesk emphasizes diversity and inclusion while noting AI screening and accommodations for applicants with disabilities.

Zendesk is seeking a technical Business Systems Analyst to mature its Identity and Access Management program, partnering with IAM engineers to build a scalable foundation and implement security best practices using ABAC and RBAC in Okta to move toward an automated, least-privilege environment. Core responsibilities include IAM strategy and best practices (RBAC/ABAC): designing an access model with Birthright bundles that map business roles to technical entitlements, analyzing workforce attributes to automate provisioning, and translating complex business requirements into clear Okta policy specifications. Okta environment and group management focus on directory hygiene, promoting dynamic, rule-based groups over static assignments, and implementing naming conventions to ensure long-term maintainability and audit readiness. Operational analysis and partnership involve SaaS application integration (SAML/OIDC), optimizing joiner/mover/leaver processes to reduce bottlenecks and security gaps, and producing documentation, process flows, and data mappings while assisting in troubleshooting. The role requires IAM/BSA experience, Okta expertise, a solid understanding of RBAC versus ABAC, strong communication and analytical skills, and is located in Mexico City or Estado de Mexico with a hybrid schedule as determined by the manager.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to govern the application landscape, guide the design of integrated solutions, and enable strategic growth through application rationalization and consolidation. As an individual contributor, you will partner with business, engineering, and IT teams to understand current setups, establish standards, evaluate technologies, and lead cross‑team initiatives, including the Enterprise Architecture Review Board. You will analyze enterprise‑wide technology solutions, create capability models and current/future state diagrams, develop solution best practices, and build dashboards to track applications, ownership, and expenditures. Required qualifications include a Bachelor's or Master's degree in a relevant field, 4+ years of IT architecture or technology deployment experience (with 2+ years in EA tools and frameworks), and familiarity with Enterprise Architecture concepts and methods; preferred skills include communicating complex ideas to technical and non‑technical audiences, building EA artifacts, and working with executives. The role is based in Mexico City or the State of Mexico with a hybrid work arrangement, and Zendesk is an equal opportunity employer that may use AI screening and will provide accommodations as needed.

The Renewals Specialist at Zendesk supports the Renewals team to ensure smooth, timely, customer-centric SaaS renewals, focusing on satisfaction and retention through administrative work and cross-functional coordination. Key responsibilities include tracking renewal dates in CRM, sending renewal notifications, generating quotes and contract documents, coordinating with Sales, Customer Success, and Legal, reporting renewal pipeline and risks, handling customer inquiries via the ticketing system, and assisting with check-ins and feedback collection. Core competencies include foundational product knowledge, relationship management, communication and conflict resolution, basic analytical skills, and negotiation, with a focus on learning and growth. Qualifications require a bachelor’s degree or relevant internship/entry-level experience, strong attention to detail and organization, familiarity with Salesforce or similar CRM as a plus, and a customer-first mindset with excellent written and verbal communication. The role is based in Mexico (CDMX or Estado de Mexico) with a hybrid schedule requiring in-office presence part of the week, and Zendesk emphasizes a diverse, inclusive, flexible workplace and accommodations as needed.

The Zendesk Consultant role in the CX Accelerator Team requires deep Zendesk product expertise, hands-on configuration skills, and a willingness to travel for 4–6 week client engagements in a fast-paced, agile environment. The consultant will help revolutionize customer experiences by guiding discovery, offering best-practice Zendesk guidance, and delivering tailored implementations, including integration with clients' existing systems. Primary responsibilities span client engagement, requirements discovery, hands-on design/configuration, end-to-end project management from initiation to delivery, training and enablement, and continuous improvement driven by client feedback and Zendesk innovations, with travel to client sites as needed. Key requirements include extensive hands-on Zendesk configuration experience with SME knowledge of WEM and/or AI, a solid understanding of customer support operations and CRM systems, and a proven track record in roles like Zendesk Consultant, Professional Services Consultant, or tech-savvy CSM, preferably in an agile environment, plus excellent communication and problem-solving skills. The role is hybrid and based in Mexico City or Estado de México, requiring partial in-office presence, with Zendesk emphasizing collaboration, growth opportunities, and a commitment to diversity and inclusion, along with AI screening and accommodations as needed.

The Senior Technical Account Manager (Sr. TAM) at Zendesk acts as a strategic advisor and technical leader for the company’s most complex enterprise customers, designing and implementing sophisticated customer experience strategies and roadmaps that deliver measurable business impact and ROI while mentoring the broader TAM organization. Responsibilities include serving as the technical strategist, architecting and documenting complex CX ecosystems (including multi-brand setups and integrations), leading executive reviews and ROI-focused planning, and coordinating Zendesk resources across multiple implementations. Required qualifications entail 12+ years of technical experience (8+ in enterprise), a proven record as a trusted executive advisor in SaaS environments, expertise in service management and CX transformation, and excellent cross-functional leadership and communication; advanced Zendesk product knowledge is a plus. Key competencies emphasize strategic leadership, business impact, enterprise influence, and mentorship, with success indicators such as adoption and expansion of Premier Enterprise offerings, the TAM being recognized as a trusted advisor, proactive avoidance of issues, and ongoing influence on product strategy. The role is based in Mexico City or the State of Mexico with a hybrid in-office schedule, and Zendesk notes its inclusive culture, potential AI screening, equality and accommodations policies, plus English proficiency (Portuguese a plus).

The Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, acting as a sales-focused, technically savvy bridge between Sales Representatives and prospects to drive customer happiness through online and virtual delivery. Requirements include 5-8 years of related experience with at least 3 years in software pre-sales, strong interpersonal and communication skills, experience leading pilots and proofs of concept, knowledge of web technologies and SaaS, excellent problem-solving and solution scoping abilities, bilingual proficiency in Spanish and English, flexibility in a dynamic environment, and a bachelor’s degree (graduate degree is a plus). Desired skills include proficiency in Portuguese, prior consulting experience implementing enterprise software, knowledge of customer service software, ITSM, AI, CTI, BI, Integrations, REST APIs, Middleware, and call center experience is a plus. Zendesk describes itself as the intelligent heart of customer experience, powering billions of conversations and advocating for digital-first customer experiences, with over 5,000 employees worldwide. Zendesk is an equal opportunity employer that values global diversity, equity, and inclusion, and provides accommodations for applicants with disabilities, including a contact email for accommodation requests and information on EEO rights.

Zendesk is seeking a Product Led Growth Sales Specialist to join its Digital Segment in Mexico (CDMX or Estado de Mexico), with a hybrid schedule that requires in-office presence part of the week. The role focuses on inbound engagement from new and existing customers, delivering support via chat and email and using calls when needed to build customer delight and guide purchasing decisions. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve issues, becoming a product expert, initiating engaging conversations, coordinating with core sales for complex opportunities, and exceeding targeted activity and revenue metrics. Qualifications include excellent English writing, a desired second language, sales experience or a willingness to start a career in sales, quick learning of tools, strong organization, and a preference for SDR/BDR or other customer-facing backgrounds; in-office four days per week in Mexico. Zendesk emphasizes diversity and inclusion, offers accommodations for applicants with disabilities, and provides resources and contact options for accommodations.

Zendesk is seeking a Results-driven Workflow Automation & AI Integration Engineer with 6+ years of experience to design, implement, and optimize automated business processes, focusing on integrating AI and SaaS to boost efficiency and deliver measurable business impact. The role involves designing and deploying cross-functional automations across Employee Services, IT, and People Operations; collaborating with stakeholders to reimagine workflows through automation and AI; building automations using Zendesk, Workato, Google Workspace, Slack, and Workday; exploring AI-powered agents and frameworks; and creating reusable templates and documentation. You will work with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot responsible AI tools, evaluate new solutions, maintain a backlog, and define performance metrics like ROI and time savings. Required qualifications include 5+ years in automation or low-code development, hands-on experience with iPaaS/RPA tools (e.g., Zapier, Make, UiPath), familiarity with AI/ML APIs and prompt design, strong ITSM/HR workflow expertise, experience with REST APIs/JSON/webhooks, scripting, agile work style, and excellent analytical and communication skills. The position is based in Mexico City or Estado de Mexico with a hybrid work model; Zendesk emphasizes diversity and inclusion, notes that AI may be used for screening, and offers accommodations for disabilities.

Zendesk is seeking an experienced Product Manager/Owner to lead initiatives within its Employee Technology Platforms team, focusing on enhancing the employee experience through collaboration tools like Google Workspace, Slack, and Zoom. The ideal candidate will have over five years of product management experience, particularly with employee-centric focus, and a strong background in managing collaboration tools. Responsibilities include driving employee engagement, conducting user research, managing roadmaps, leading agile ceremonies, and championing the strategic use of enterprise collaboration tools. Preferred qualifications include a high level of comfort with technology, critical thinking skills, and a passion for process optimization. The role requires the individual to work physically from Mexico City or the State of Mexico and offers a hybrid work environment to balance onsite collaboration with remote flexibility.

The Business Process Manager at Zendesk will lead transformation efforts to improve business operations and processes, enhancing customer experience through strategic analysis and implementation of improvements. Responsibilities include managing and developing a team, establishing operational rhythms, and fostering a culture of continuous improvement. The role requires significant experience, including over seven years in business operations and two years in people management, with proficiency in Continuous Improvement (CI) methods and project management tools. Zendesk emphasizes a supportive, inclusive work culture with flexible remote working options while ensuring a strong community and diversity commitment. The position is based in Mexico City or State and will involve a hybrid working experience that encourages collaboration and personal connection among team members.

Zendesk is seeking a seasoned Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for their workforce. The role requires a blend of technical skills and collaboration, with responsibilities including network design, maintenance, security compliance, and support for audiovisual systems in corporate settings. Candidates should possess a bachelor’s degree in a related field and over five years of experience in network engineering, along with familiarity in various networking technologies and platforms. Zendesk values a supportive and innovative work culture, promoting continuous learning and a hybrid work model allowing for both in-office and remote work flexibility. The company is committed to inclusivity and equal opportunity, welcoming diverse applicants while providing accommodations for those with disabilities.

Zendesk is seeking a Lead Business Architect for its Enterprise Architecture team to enhance business processes and capabilities through structured methodologies. The role involves collaboration with finance and operational teams to define and improve critical capabilities, identify AI/ML use cases, and design organizational structures for efficiency. Candidates should possess over three years of experience in business architecture, documentation skills, and expertise in integrating AI solutions into enterprise workflows. Preferred qualifications include Lean Six Sigma certification, familiarity with Business Architecture tools, and experience in finance-related AI applications. Zendesk emphasizes diversity and inclusion, promotes a hybrid work model, and ensures compliance with equal opportunity employment practices.

Zendesk is seeking a proactive and experienced Business Intelligence (BI) Lead (Senior Analyst) to enhance their enterprise dashboards using contemporary BI tools like Tableau, Looker, and Snowflake. The role involves gathering requirements, conducting data analysis, and developing insightful visualizations, while also mentoring junior BI Analysts and facilitating effective use of BI tools among stakeholders. Candidates should possess strong technical skills in analytics programming and familiarity with data modeling concepts, alongside excellent communication abilities to influence decisions across various levels of the organization. The position requires a Bachelor’s degree and over five years of relevant BI or data analytics experience. Additionally, the role must be fulfilled from Mexico City or Mexico State, offering a hybrid working environment that promotes collaboration and flexibility.

The job opening is for a Zendesk Identity Access Management (IAM) Engineer, responsible for the design, implementation, and maintenance of systems controlling access to the organization's resources and sensitive data, ensuring only authorized individuals can gain entry. Daily tasks include managing identity management tools, administering SaaS applications, gathering business requirements, and updating IAM documentation. Candidates should possess 1-3 years of IT operations experience, with strong knowledge of Okta and IAM concepts, as well as effective communication skills for interacting with various stakeholders. The role is hybrid, requiring attendance at the local office in Mexico City or the State of Mexico, and includes remote work flexibility. Zendesk promotes a diverse and inclusive workplace and encourages applicants from all backgrounds to apply.

Zendesk is seeking a data-driven individual to join its Strategic Finance and Analytics team, which provides insights and decision support for key company initiatives and metrics. The ideal candidate should possess strong analytical skills, critical thinking, and a collaborative spirit, able to communicate effectively with leadership and various teams. Responsibilities include reporting metrics, performing data analyses, building dashboards, and aligning with cross-functional teams on business metrics. Applicants should have 3-5 years of experience in analytics or business intelligence, proficiency in SQL, and a background in finance or technology. The role is based in Mexico City or Mexico State and offers a hybrid work model, ensuring a balance between in-office collaboration and remote flexibility.

Zendesk is looking for a skilled Engineer to enhance the employee experience through their Employee Help Center, which uses Zendesk for various internal services. The role involves optimizing Zendesk, implementing technical solutions, and improving the overall experience for employees. Key responsibilities include collaborating with stakeholders, driving technical development, and integrating third-party applications within Zendesk. Candidates should have significant experience with web applications, particularly with JavaScript frameworks, as well as strong knowledge of Zendesk's developer documentation and APIs. The company offers a competitive salary, a flexible hybrid work environment, and is committed to diversity and inclusion in their hiring practices.

Zendesk is looking for an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution using data-driven decision-making. The candidate will play a vital role in accelerating execution towards strategic goals, providing insights and recommendations based on internal data analysis. Key responsibilities include collaborating with stakeholders to develop metrics and scorecards, conducting hands-on analytics with SQL, and translating complex data into actionable communication for executives. Qualifications include a bachelor’s degree, over 8 years of experience in business strategy and operations, strong analytical skills, and proficiency in various data tools and technologies. The role is hybrid and requires the candidate to work from Mexico City or the State of Mexico, promoting a culture of flexibility and inclusivity at Zendesk.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding process for customers. Service Consultants are responsible for clarifying customer objectives, defining project scopes, and guiding customers through the implementation of Zendesk products, ensuring that business needs are met effectively. Key responsibilities include leading customer implementations, supporting AI agent development, managing change, and ensuring quality assurance for onboarding projects. Candidates should have experience in CX automation, client onboarding, and CRM usage, along with strong project management and communication skills. Zendesk promotes a hybrid work culture and values diversity and inclusion, offering a flexible work environment for its employees.

The job role primarily involves managing a portfolio of Managed Services customers to enhance their use of Zendesk products. Responsibilities include prioritizing work tasks, maintaining product expertise, educating customers, and ensuring high-quality service delivery. Candidates should possess a Bachelor's degree, over five years of consulting or customer success experience, strong communication skills, and the ability to multitask effectively. Zendesk promotes a supportive workplace culture focused on work-life balance, inclusivity, and community engagement, with a hybrid working model in Mexico City or Mexico State. The company is an equal opportunity employer committed to fostering diversity and providing accommodations for applicants with disabilities.

The job description outlines the role of a Scrum Master at Zendesk, focusing on fostering high-performing teams within an Agile environment and supporting the company's hybrid Agile-SDLC framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams through the entire delivery process, emphasizing continuous improvement and alignment with organizational standards. Responsibilities include facilitating Agile ceremonies, tracking delivery metrics, removing obstacles, and coaching team members on Agile principles. Key qualifications required for candidates include a BA/BS degree or equivalent experience, certification as a Scrum Master, and six or more years of relevant experience, particularly in IT and SaaS environments. The position requires a commitment to working from Mexico City or Mexico State, with a hybrid work model that balances in-office collaboration and remote flexibility.