airfocus, a Lucid Software company, is recognized by Kununu as a TOP 5% best-rated organization and holds a 4.8 rating with 96% recommendation on Glassdoor. airfocus is the world’s first modular product management and roadmapping platform, growing on all continents with customers like Ricoh, Good Year, and Wago. The company promotes diverse growth, offering remote/hybrid work options, flexible hours, competitive compensation, a development budget, on-site snacks, and recurring virtual events and meet-ups to support work-life balance. The Customer Success Manager will own the full customer lifecycle—from onboarding to renewal—build strong stakeholder relationships, relay user feedback, create help-center content, run demos, support renewals and upsells, set up integrations, and assist with high-value trials. Requirements include 2+ years in customer success or a similar B2B software role, strong English and German communication skills, the ability to manage about 30 accounts, and location in Germany or the Netherlands; product management experience is a plus.