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airfocus by Lucid is a modular product management and roadmapping platform, recognized as a TOP 5% best-rated organization by Kununu with a 4.8 Glassdoor rating and 96% recommendation. It grows globally with thousands of users from customers like Ricoh, Good Year, and Wago. The company offers a hybrid workplace with remote options in Germany or the Netherlands, offices in Hamburg or Amsterdam, flexible hours, and development budgets. They are seeking a Customer Success Manager to drive customer value through onboarding, adoption, support, best practices, and upsell opportunities in a fast-paced, collaborative environment. Requirements include 2+ years in customer success or similar in B2B software, fluency in English and German, the ability to manage about 30 accounts, location in Germany or the Netherlands, and a collaborative, empathetic mindset; experience in product management is a plus.

Join airfocus, a top-rating company recognized by Kununu, as part of a dynamic and growing team focused on product management and roadmapping. With a 4.8 rating on Glassdoor and a diverse clientele, including notable companies like Ricoh and Good Year, airfocus offers a flexible workplace across Germany and the Netherlands. Employees enjoy personal development opportunities, competitive compensation, and a healthy work-life balance in a hybrid work environment. The role involves prospecting new leads, conducting needs assessments, and providing customer support, with an emphasis on solution-oriented problem-solving and excellent communication skills. Ideal candidates are organized, motivated, and thrive in a fast-paced setting, with required fluency in English and either French or German.