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Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where we have a legal entity, enabling Atlassians to balance family, personal goals, and other priorities. The Search Platform mission is to power world-class, trusted cross-product knowledge search and discovery for people and agents across all Atlassian surfaces, with agentic search pushing AI context-search boundaries. This role will lead the search and ML architecture that powers search quality, latency, cost, and reliability at scale and set the department’s technical direction. Responsibilities include setting technical direction for ML-based search serving (ranking models, retrieval architectures, inference pipelines, serving infrastructure), driving measurable improvements, pursuing moonshots, and leading end-to-end model optimisation (quantisation, distillation, batching, hardware-aware inference). It also involves defining ML systems standards (evaluation, shadow traffic testing, rollout safety, production observability), mentoring senior engineers, and partnering across teams to align roadmaps and translate ambiguous problems into clear, measurable technical bets.

At Atlassian, employees can work from an office, home, or a hybrid arrangement, and the company hires in any country where it has a legal entity. The Senior Machine Learning Systems Engineer on the Search Platform owns the design, development, and production deployment of ML systems that power search experiences across Jira, Confluence, and Rovo. Responsibilities include building scalable search infrastructure (retrieval pipelines, vector indexing, embedding-based semantic search) and delivering ML components end-to-end from experimentation to production across multiple regions and tenants, with high throughput, low latency, and strict SLO targets. The role also focuses on ML model development and serving (neural rankers, embedding models, reranking) integrated into serving frameworks like Triton and PyTorch, collaborating with researchers to production-grade monitoring and evaluation, and designing agentic/RAG retrieval systems with personalized indexes and multi-step workflows in partnership with Rovo and AI platform teams. Operational excellence and cost discipline are emphasized through observability, incident response, FinOps-driven cost optimization, capacity planning, and cross-functional collaboration to define roadmaps and OKRs, while mentoring junior engineers and promoting engineering best practices.

Atlassian supports flexible work locations and global hiring, backed by its Trusted Data Platform (TDP), which provides secure, reliable, and scalable data storage across cloud environments to meet enterprise requirements like data residency, encryption, and compliance. TDP SQL is Atlassian’s managed relational database platform that lets engineering teams build applications on relational databases without managing underlying infrastructure, availability, security, or scaling. Atlassian is seeking a Senior Engineering Manager to lead the TDP SQL engineering team, accountable for people, strategy, execution, and operational outcomes, and to partner with senior engineers, product and program leaders, infrastructure teams, security specialists, and product organizations to evolve TDP SQL. The role focuses on building an inclusive, high-performing team; defining strategy and roadmaps; surfacing risks and dependencies; increasing platform adoption by reducing integration complexity; and owning the platform’s reliability, service levels, incident response, and compliance with enterprise needs. It also entails cross-functional leadership and economics, including managing cost posture, capacity, demand forecasting, unit economics, and making investment decisions that prioritize customer trust, platform value, and sustainable cost efficiency.

Atlassian offers flexible work options and hires globally wherever they have a legal entity. The Senior Manager will build and drive Atlassian Government Cloud platform components, focusing on end-to-end release processes and shifting to operator-approved releases, in a hands-on leadership role involved in hard launch decisions. Responsibilities include owning the release process for government releases (planning, branching, readiness, cutover, rollback), managing the release calendar and go/no-go criteria, and serving as the escalation point for major launch incidents. You will lead a 10-15 engineer team, set expectations, develop careers, ensure on-call coverage, and drive a multi-quarter roadmap to reduce release risk using trunk-based development, feature flags, canaries, automated release gates, and one-click rollback. You will partner across Engineering, Product, QA, SRE, Support, Security, Docs, Marketing, and Legal/Compliance to align release readiness with launch readiness, communicate with leadership, run blameless post-release reviews, and ensure regulatory compliance and audit requirements without unnecessary bureaucracy.

Atlassian offers flexible work locations and global hiring, allowing employees to work in-office, from home, or a hybrid arrangement. The role is Manager, Customer Success Architects (AI), leading a pod focused on driving adoption of the Rovo AI platform and delivering real business value for customers. You’ll hire, coach, and develop CSAs who work with enterprise teams to identify high-impact AI use cases, design and deploy custom Rovo agents and connectors, and move solutions into production, while owning engagement quality, capacity planning, and adoption metrics. On day one, you’ll set expectations and development plans, manage pod capacity and delivery, ensure current playbooks and enablement, collaborate with Pre-Sales, Product, and Engineering, coordinate with Account Teams and Sales, translate field patterns into roadmap feedback, and advocate for customer successes, with up to 15% travel. You should be familiar with GDPR and EU AI Act requirements as they relate to enterprise AI adoption and data residency, and you’ll help expand AI use cases and markets.

Atlassian supports flexible work locations—office, remote, or hybrid—and hires in any country where it has a legal entity, empowering employees to balance work with family and personal goals. The role centers on leading a team of enterprise Account Executives to achieve sales targets and revenue goals, while developing strategic plans to penetrate and expand the enterprise segment and mentoring the sales team to reach individual targets. Additional duties include setting performance metrics, recruiting and onboarding new sales staff, collaborating with Channel Partners, Product Specialists, Account Managers, and Solution Engineers to streamline processes and enhance customer satisfaction, and analyzing sales data and market trends to identify growth opportunities. The incumbent will manage key client relationships, participate in high-level negotiations, and provide regular updates and reports on sales performance to senior management, while staying informed about industry dynamics and competitor activity within the enterprise segment. Qualifications include 10+ years in sales and 5+ years in management (preferably second-line sales leadership), a proven track record of target achievement, proficiency with CRM, pipeline management, and analytics tools, experience with consultative and value-driven selling, ability to coach and mentor selling professionals and build relationships with senior stakeholders, fluency in French preferred, and a demonstrated motivation to work in a fast-paced international environment.

Atlassian supports flexible work locations and hires globally, and the company is evolving from product-led growth to an enterprise go-to-market that leverages an AI-powered platform across Jira, Confluence, Loom, and Rovo. The Account-Based Marketing Manager for Strategic & Enterprise accounts in East/Canada will generate pipeline by turning Atlassian’s AI and platform transformation into locally resonant narratives, customer stories, and campaigns. You’ll build and execute 1:1 omni-channel ABM with sales, plan in-person and virtual events, use AI tools to personalize at scale, and influence cross-functional teams to meet regional pipeline goals. On day one, you should have 7+ years in B2B marketing, including 3+ years ABM, proven pipeline generation, strong AI fluency, strategic thinking, data-driven decision making, self-starter traits, and experience with marketing automation/CRM (Salesforce/Marketo), with preferred extras. You’ll join Regional & Partner Marketing, a global team treating marketers as strategists and pipeline owners, shaping Atlassian’s next chapter market-by-market and customer-by-customer.

Atlassian offers flexible work options (office, home, or hybrid) and hires in any country where it has a legal entity, giving employees control to balance family and personal priorities. Atlassian’s products, including Jira Software, Confluence, and Jira Service Management, help teams organize, discuss, and complete work, and are used by major customers such as NASA, Audi, Deutsche Bank, Kiva, Dropbox, and many Fortune 500 companies. In the Mid-Market sales role, you’ll own a book of 45-75 accounts with 200-10,000 seats, maintain a $2-4M annual quota, and lead a cross-functional deal team (SDR, SE, SSE, AM, partners) to drive net-new growth and expansion. You’ll build executive relationships across IT, business, sales, and marketing, apply MEDDPICC (or similar) to qualify and win complex opportunities, and pursue multithreaded, multi-solution deals using outcome-based selling, with occasional travel for meetings and events. You’ll collaborate with channel, marketing, product, and customer success teams to maximize customer satisfaction, manage and forecast a healthy pipeline, and stay informed on industry trends and competitors to maintain a competitive edge.

The Services Consultant leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions are technically sound and aligned with customer goals. They act as a Zendesk for Contact Center subject matter expert, providing recommendations, handling high-profile customers, and leading design and configuration workshops that translate business objectives into detailed Technical Design Documents while configuring AWS resources in customer accounts (including Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, and more). They collaborate with cross-functional teams (Solution Architects, Engagement Managers, Technical Architects) to support development, testing, and go-live, and conduct technical training, handovers, and knowledge transfer for customers. Qualifications include 3+ years of customer-facing experience (preferably technical support or consulting), mandatory Amazon Connect experience, 3+ years building and deploying complex cloud-based solutions, automation experience, and strong hands-on coding skills with AWS Lambda and Python. Zendesk emphasizes a hybrid, inclusive culture, with a US base salary range of $137,000–$205,000 (potential bonuses) and commitments to equal opportunity and accommodations, noting that AI screening may be used in the hiring process.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity, with the Trust Engagement team consisting of globally distributed security and compliance professionals helping customers perform risk assessments to trust Atlassian Cloud Products. As a Senior Manager, you will drive the growth and expansion of how Atlassian earns and maintains customer trust by overseeing the team’s interactions with Trust & Security, Go-To-Market/Sales, Compliance, Privacy, Legal, and Customer Support, focusing on enhancing practices, internal processes, product features, and customer engagement. You will provide leadership to a high-performing AMER-based team, contribute to strategic planning with senior leadership, drive improvements in processes, tooling, and reporting, and partner cross-functionally to deliver customer trust outcomes at scale; you will also be the primary contact for strategic and enterprise customer escalations and support executive briefings and security/compliance negotiations in customer agreements. The role requires 10+ years in management across security, governance, risk, and compliance, experience mentoring teams, the ability to influence cross-functional stakeholders, a track record of scaling trust programs, familiarity with AI tools for efficiency and AI security considerations, and knowledge of certifications such as FedRAMP, ISO 27001, and PCI-DSS, along with experience in regulatory compliance, global privacy programs, and cloud security in large enterprises. This position offers the opportunity to work with diverse teams to strengthen customer trust in Atlassian’s cloud products as the Trust Engagement team grows to meet the company’s ambitious objectives.

The role is a regional leader for Zendesk’s Expert Services Consulting (based in Austin or Madison) reporting to Bethany Neubauer, with a mandate to deliver predictable, high-quality outcomes and accelerate customer value using data- and AI-enabled delivery. You will hire, coach, and scale the regional consulting team, own delivery performance across your portfolio—from staffing and design to customer satisfaction— and monitor KPIs, utilization, capacity, and risk with remediation to protect retention and expansion. You’ll partner cross-functionally to drive customer adoption, expansion, and retention, and you’ll innovate scalable delivery motions while guiding the team through evolving priorities and organizational shifts. Basic qualifications include 7+ years in Professional Services/Enterprise SaaS, 2+ years of people management, experience delivering multiple engagements with responsibility for utilization and quality, and a Bachelor’s degree; preferred qualifications include Zendesk certification, experience with AI-enabled tools, ability to distill AI concepts, and advanced degrees or certifications in PM or AI strategy. Compensation for US roles ranges from $160,000 to $240,000 OTE with a base/commission split of 91/9, potential bonuses, and Zendesk’s commitment to hybrid work, equal opportunity, and accommodations, with AI screening as part of the process.

The Senior Staff Data Engineer in Zendesk’s Enterprise Data & Analytics team will architect and build an AI-ready semantic data platform, including foundational data models, a governed semantic layer, and conversational analytics to enable analytics, applications, and AI agents from a single trusted business understanding. The role blends data engineering, data architecture, software engineering, and AI, partnering with architects, data engineers, data scientists, analysts, and AI teams to create reusable, reliable, observable, secure, and governable platform capabilities that are practical to adopt and implemented hands-on from prototyping to production. Responsibilities include defining the enterprise semantic architecture for metrics, dimensions, entities, relationships, grain and time semantics; establishing semantic contracts; evaluating long-term platform architectures (Snowflake Semantic Views, dbt Semantic Layer/MetricFlow, Cube, etc.); designing metadata-driven capabilities for discovery, deterministic metric computation, query generation, access governance, versioning, and extensibility; shaping how conversational analytics consume semantics, establishing golden datasets and evaluation practices, and leading multi-team initiatives while mentoring and treating the platform as an internal product. Basic qualifications require 10+ years in data engineering/architecture and at least 3+ years hands-on semantic layer work, experience designing large-scale systems used by multiple teams, deep expertise with Snowflake/Databricks, dbt, and cloud ELT pipelines, strong software engineering with SQL and languages like Python/Java/Go/Scala, and excellent communication; preferred experience includes Snowflake Semantic Views, dbt MetricFlow, Cube, LookML, text-to-SQL, and vendor evaluations. The data stack includes ELT tools (MySQL CDC, Kafka, Snowflake, Fivetran, dbt Core/Cloud, Astronomer, Alation, Montecarlo), BI tools (Tableau, Looker), and infrastructure (AWS, Kubernetes, Terraform); the US base salary is $200k-$300k with potential bonuses, and Zendesk emphasizes hybrid work, diversity and inclusion, AI screening, and accommodations.

Atlassian offers flexible work options—office, remote, or hybrid—and hires globally in countries where it has a legal entity to support employees’ family and personal priorities. The company is investing in its largest, most strategic customers, partnering with 82% of the Fortune 500 and teams at IBM, Tesla, Dish, Lufthansa, and others, with Account Management focused on deepening relationships and delivering value across solutions. The role described covers the LATAM region and requires full fluency in Spanish, with goals to accelerate revenue growth, ensure strong retention, and drive expansions including upsell, upgrade, and cross-sell. Responsibilities include developing senior and executive relationships, managing high-value renewals and expansions, and collaborating with the Global Sales Team on account planning and driving total book of business growth. Additional duties involve staying current with product updates, communicating improvements to customers, guiding growth opportunity management, and ensuring accurate forecasting and project documentation.

Atlassian offers flexible work locations and global hiring, and this role leads high-impact incident response in a complex cloud environment, coordinating with multiple teams and directly managing a US-based team of 5–8, while developing playbooks, metrics, exercises, post-incident reviews, and tooling, including AI-assisted automation. You’ll support regulated environments and formal incident handling, requiring strong incident leadership in SaaS/cloud/enterprise contexts and experience developing senior security engineers and incident responders, with clear executive communication. The role demands hands-on expertise in investigation workflows, detection and response tooling, log analysis, cross-region coordination, and experience deploying investigative AI tools to reduce toil and speed investigations, all guided by calm, structured decision-making under pressure. What will set you apart includes incident commander experience for high-severity cyber incidents, work in regulated or government-FedRAMP-adjacent contexts, scaling follow-the-sun incident response, and implementing AI-assisted workflows and external security engagements. The team culture emphasizes calm execution, clear communication, continuous learning, blameless reviews, measurable improvement, and psychological safety, making this a rare opportunity to shape Atlassian’s major incident response, mature security operations, and deliver better outcomes for customers.

DX is a fast-growing SaaS company based in Salt Lake City that helps engineering leaders improve developer productivity and experience by collecting millions of data points used by companies like Pinterest, GitHub, BNY, and Xero. It has scaled profitably, tripling its annual recurring revenue in recent years, and it recently closed an acquisition by Atlassian to expand resources, accelerate growth and R&D, and deliver greater impact to customers. The Commercial Account Executive role (open to candidates in EST and CST) will partner with DX’s largest customers and prospects to uncover pain points around measuring and improving productivity, support proofs of concept, and build long-term business cases for adoption. Responsibilities include developing an outbound strategy with SDRs, mastering the sales process, creating tailored documentation, guiding proofs of concept, establishing DX as a pivotal driver of customers’ business goals, and collaborating across AMER and LATAM accounts. DX emphasizes individual mastery and high performance, rewarding those who excel even as outcomes may be influenced by external factors, with a large territory and strong support from SDRs, SAs, and leadership.

DX is a Salt Lake City-based, fast-growing SaaS company that collects millions of data points daily to measure developer productivity and experience, serving customers like Pinterest, GitHub, BNY, and Xero, and it recently closed an acquisition by Atlassian to accelerate growth and R&D. DX emphasizes individual mastery and high performance as core values, aiming to reward those who excel at their craft even when outcomes are influenced by competitors or the economy. The role is a sales position focused on net-new logos and strategic expansion, owning the full sales cycle from first touch to close across a mixed AMER and LATAM territory, and this role is limited to candidates located in EST and CST. Responsibilities include prospecting, qualifying, running POCs and demos, building a disciplined pipeline with accurate forecasting, guiding buyers through complex evaluations, and translating market insights into product and GTM improvements. Ideal candidates are win-driven, self-motivated, autonomous, adaptable to rapid change, take ownership, are continuous learners, and communicate clearly with engineers, executives, and other influencers.

Atlassians can work from the office, from home, or in a hybrid arrangement, giving them flexibility to support family, personal goals, and other priorities. The company hires people in any country where it has a legal entity. The DX Solutions Engineering Team at Atlassian is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com) and serve as the solution expert throughout the sales cycle. The role is focused on solving Commercial/Midmarket prospects' most complex business problems using Atlassian products to help close critical deals. Responsibilities include leading technical evaluations with Account Executives (POCs and pilots), conducting discovery and strategy sessions, asking consultative questions, designing tailored technical solutions, acting as a trusted advisor on deployment and analytics, and feeding back prospect insights to Product and Engineering to inform improvements and roadmaps.

- Atlassians can work from an office, home, or a hybrid setup, and the company hires in any country where it has a legal entity. - The DX Solutions Engineering Team at Atlassian is looking for a Pre-Sales Senior Solutions Engineer to drive growth of the DX product (getdx.com) and help close enterprise deals. - The role requires leading technical evaluations with Account Executives, including proofs-of-concept and pilots, to clearly demonstrate platform value and feasibility. - You will conduct technical discovery to understand client needs, engineering workflows, and high-level goals, and design tailored solutions to integrate the company’s APIs with complex client workflows. - Additionally, you’ll act as a trusted advisor on deployment methodologies and analytics integrations, and feed technical feedback back to Product and Engineering to influence roadmap priorities.

Atlassian supports flexible work options and hires in any country where it has a legal entity. DX’s Solutions Engineering Team is seeking a Pre-Sales Solutions Engineer to drive growth of the DX product (getdx.com). The role acts as the solution expert throughout the sales cycle, focused on solving prospects’ most complex business problems with Atlassian products and helping to close critical deals. Core responsibilities include leading technical evaluations and proofs of concept, guiding discovery and strategy sessions, asking targeted questions, designing tailored API integrations with client workflows, and serving as a trusted advisor on deployment methodologies and analytics integrations. Additionally, the role feeds technical feedback from prospects back to Product and Engineering to influence enhancements and roadmap priorities.

Atlassian offers flexible work options (office, remote, or hybrid) and hires in any country where it has a legal entity. Atlassian’s DX Solutions Engineering Team is seeking a Pre-Sales Senior Solutions Engineer to drive growth of the DX product (getdx.com) and help close enterprise deals. The role serves as the solution expert across the sales cycle, focusing on solving Enterprise prospects’ complex business problems using Atlassian products. Responsibilities include leading technical evaluations with Account Executives, conducting POCs and pilots, and performing discovery, strategy, and consultative questioning to understand client needs and workflows. Additional duties involve designing tailored API integration solutions, acting as a trusted advisor on deployment and analytics, and providing feedback to Product and Engineering to influence roadmap priorities.

The role aims to accelerate customers’ time-to-value from Zendesk AI by driving adoption and operational excellence, owning multi-year AI roadmaps, and aligning Product, Services, Sales, and Partners to deliver measurable business impact, renewals, and revenue growth. You’ll be responsible for end-to-end AI roadmap delivery, acting as design authority for deployments, coordinating complex integrations with cross-functional teams, and co-creating a forward-looking AI strategy with executive stakeholders. You’ll also sustain engagement through internal and external alignment, serve as Engagement Lead with recurring cadences and mutual roadmaps, own channel and adoption strategies, and use data-driven insights to improve adoption and retention while surfacing risks. Requirements include 5+ years in customer success/experience, 1+ year AI experience, enterprise SaaS GTM experience, adoption analytics experience, strong program management, and a bachelor’s degree; AI domain knowledge and certifications are preferred. The role offers US OTE roughly $118k–$178k with a 70/30 base/commission split, a hybrid in-office schedule, and Zendesk’s commitment to equal opportunity, diversity, and accommodations, with AI screening potentially used in the application process.

Atlassian supports flexible work arrangements—office, home, or hybrid—and hires in any country where it has a legal entity to help employees balance family, personal goals, and priorities. The Value Management Office (VMO) exists to align all interactions with customers’ strategic business needs, with the Value Advisor developing scalable value management content and assets and acting as a trusted advisor to senior executives. As a Value Advisor, you will shape value engagements, set the benchmark for value management craft, and influence across teams, functions, and geographies to articulate Atlassian’s value proposition in complex, high-stakes environments. The role emphasizes customer focus, relationship building, financial acumen, critical thinking, executive storytelling, and leading holistic value frameworks while driving innovation and cross-functional collaboration. You’ll build the VMO practice, enable field teams, mentor others, share thought leadership, and travel up to 15–20% for customer meetings as demand grows.

- Atlassian offers flexible work options, allowing employees to work in an office, from home, or a combination to better support family, personal goals, and priorities. - The company hires people in any country where it has a legal entity. - The Strategic Sales Development Representative partners with Enterprise Account Executives to build and manage the sales pipeline for Atlassian’s most complex customers, in tight coordination with Sales Operations and Marketing. - You will report to an Enterprise Development Sales Manager and be accountable for meeting setting, outbound prospecting, quota attainment, feedback, and customer obsession, collaborating with enterprise sales, marketing, partner and operations teams; you should be customer-focused, organized, able to navigate objections through value-driven messaging, and skilled at prospecting with email, social, video, and calling; you will build pipeline in collaboration with Enterprise Account Executives and Enterprise Marketing, and develop a deep understanding of customers' organizations, goals and challenges to add value; you enjoy using sales technology and work with SFDC, Gong, Outreach and LinkedIn Navigator. - This role emphasizes value-driven engagement and strong use of technology to manage the sales process and deliver a delightful customer experience.

Atlassian lets employees choose where to work—office, home, or a mix. They hire in any country with a legal entity, and the position is remote. Visa sponsorship is not offered, and this role is not eligible for work visa sponsorship. The role is a Sales Development Representative who reports to the Sales Development Manager and partners with Sales and Success Account Teams to build the sales pipeline and ensure a delightful customer experience. Responsibilities include meeting setting, outbound prospecting, conversion, quota and activity metrics; handling objections with value-driven messaging; crafting emails and video prospecting; and building the pipeline using SFDC, Gong, Outreach, and LinkedIn Navigator.

At Atlassian, employees can choose to work in an office, from home, or a mix, giving them flexibility to support family, personal goals, and priorities, and the company hires in any country where it has a legal entity. Our Strategic Sales Development Representatives partner with Enterprise Account Executives to build a pipeline for Atlassian’s most complex customers while ensuring a delightful customer experience, all in tight coordination with Sales Operations & Marketing. You will report to an Enterprise Development Sales Manager. Responsibilities include meeting setting, outbound prospecting, conversion, quota, feedback, and customer obsession for large customers, collaborating with enterprise sales, marketing, partner and operations teams, and navigating objections through value-driven messaging. You’ll be strong at personalized, value-driven prospecting via email, social, video, and calling; build the pipeline with Enterprise Account Executives and Enterprise Marketing teams; develop an in-depth understanding of the customer’s organization, goals, and challenges to add value, and enjoy using sales technology such as SFDC, Gong, Outreach, and LinkedIn Navigator.

The Director, Compensation at Zendesk leads the strategy, governance, and global operational execution of compensation programs to enable competitive pay, talent retention, and scalable, equitable practices. They define the global compensation roadmap, oversee analytics, tools, and systems, and partner with Finance, Legal, Payroll, Talent Acquisition, HR Business Partners, Total Rewards, and business leaders to drive workforce planning, pay equity, and market competitiveness. They are the functional authority on complex compensation matters, establish policy guardrails, govern governance processes, and oversee executive compensation support, vendor strategy, and process improvement across regions. Requirements include a bachelor’s degree and 12+ years in global/executive compensation or related fields, 5+ years of people leadership, strong cross-functional collaboration with senior leaders; preferred CCP or equivalent credentials, experience supporting executive compensation programs and governance, deep knowledge of pay principles and compliance, and the ability to operate in ambiguity with strong analytical skills. The US base salary range is 196k-294k with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, and notes that AI may screen applicants with accommodations available, as part of being an equal opportunity employer.

Atlassian supports flexible work locations (office, home, or a mix) and hires in any country where it has a legal entity to help employees balance family, personal goals, and priorities. The Forward Deployed Architect (FDA) is a trusted transformation architect who combines enterprise-grade technical design with consulting-grade business acumen to turn a CIO’s modernization goals into a credible, phased, AI-native architecture and transformation plan. The FDA is embedded with 1–3 strategic accounts at a time for 3–9 months each, owning both the technical truth and the business narrative end-to-end, with up to 50% travel. Core responsibilities include designing the customer’s System of Work across Jira, Confluence, Rovo, and the Atlassian platform; leading cross-functional workflow and operating-model changes; expanding Atlassian adoption beyond development into HR, Finance, Marketing, PMO, and Operations; and driving practical AI adoption with change management and success metrics. It also encompasses architectural design of the target-state across the Atlassian System of Work—including full-stack patterns, integrations, and AI—co-designing AI-native workflows, delivering durable artifacts, orchestrating executive discovery and delivery, mentoring teams, and representing Atlassian externally.

Atlassian allows employees to work from an office, home, or a combination, and can hire in any country where it has a legal entity to support personal priorities. DX, headquartered in Salt Lake City, Utah, is a fast-growing SaaS company that helps engineering leaders build high-performing teams, collects millions of data points daily to reveal developer productivity, and serves clients like Pinterest, GitHub, BNY, and Xero, having grown profitably and tripling its annual recurring revenue in recent years. DX was acquired by Atlassian, and joining Atlassian will expand resources, accelerate growth and R&D, and deliver greater impact to customers. DX emphasizes a culture centered on individual mastery and high performance, with clear criteria for judging performance and significant rewards for those who excel. The role involves prospecting and closing new opportunities across defined territories, owning the full sales cycle, running proofs of concept and demos, building a disciplined pipeline with accurate forecasting, guiding buyers through complex evaluations, and feeding market insights back into product and GTM while staying current on trends and the product roadmap.

Zendesk for Startups is hiring a strategic, hands-on Startup Growth & Campaign Manager to own end-to-end funnel execution, bridging top-of-funnel acquisition with mid-funnel activation to attract startup founders and convert admitted accounts into paid Zendesk users. You will design and execute integrated multi-channel campaigns across paid, organic, partner, and community channels, build mid-funnel nurture streams and founder-centric content, and drive onboarding, go-live, and paid subscription conversion. The role includes delivering digital programming and events—workshops, webinars, AI immersion sessions, and product deep-dives—to guide startups through workspace setup and rapid deployment of Zendesk AI capabilities. Candidates should bring 6+ years in growth, demand, lifecycle, or product marketing (ideally in B2B SaaS or startup-focused roles), experience marketing to founders or SMBs, strong campaign ownership, excellent copywriting, and working knowledge of paid media, analytics, CRM/marketing automation, and SEO. The US base salary range is $96,000–$144,000 with potential bonuses and benefits; Zendesk operates a hybrid work model, is an equal opportunity employer committed to DEI, and provides accommodations and AI-based screening where allowed by law.

As Manager, Customer Support AMER at Miro, you’ll lead a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin and oversee Tier 1 outsourced support for AMER time zones. You’ll be a core member of the Global Support Leadership team, collaborating with peers in EMEA and JPAC and with the Support Excellence group to align on customer outcomes and drive continuous improvement. Your responsibilities include coaching and developing your team, driving regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus coordinating with the Tier 4 incident response team. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5-15 direct reports), experience with outsourced/BPO support, strong data-driven decision making, excellent coaching and servant leadership, and cross-functional collaboration; proficiency in Brazilian Portuguese or Spanish is a plus. The role offers a hybrid work model with a preference for Austin-based employment (2 days per week in the Austin hub), plus a global benefits package (equity, wellbeing, WFH equipment allowance, and an L&D stipend) and a culture centered on belonging and inclusion.

This role sits in Miró's Workplace department and anchors the Austin hub, blending front-of-house hospitality with broader responsibilities in operations, vendor management, and events, supported by a global team. As the face of the Austin hub, you’ll welcome employees and visitors, manage visitor flow and space readiness, coordinate supplies and maintenance, support onboarding and internal communications, and drive in-person events. You’ll also act as the on-site anchor for the North America remote service desk, triaging Jira tickets, keeping staff informed, and upholding and evolving office policies and vendor relationships. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and communication skills, a proactive, solutions-focused approach, full-time on-site availability in Austin five days per week, plus competencies in workplace tools, vendor coordination, events/visitor experience, AI fluency, and soft skills like adaptability, ownership, and curiosity. Perks include equity, wellbeing support, a WFH equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity and inclusion and invites applicants who want to grow within a supportive, global team.

The Manager, Customer Support AMER at Miro leads the regional team of Tier 2 and Tier 3 specialists based primarily in Austin, oversees AMER-time outsourced Tier 1 delivery, and works in a hybrid model with 2 days per week in the Austin hub, reporting to the Global Head of Customer Support. In this role, you’ll coach and develop the team through regular 1:1s and ticket QA, and drive regional performance to meet targets for CSAT, QA scores, SLA adherence, AHT, and backlog health. You’ll handle escalations, support a small set of strategic accounts with cross-functional partners (Customer Success, Sales, and Professional Services), and coordinate with the Tier 4 escalation and incident response teams. You’ll collaborate cross-functionally with Support Excellence, Product, and Engineering to align on customer needs, use data to identify trends and inform decisions, and foster a psychologically safe, growth-oriented culture while leading improvement initiatives. Requirements include 5+ years in customer-facing tech roles with 2+ years of people leadership, experience with outsourced/BPO teams, strong analytics and coaching skills, servant leadership, cross-functional collaboration, ability to manage multiple priorities, and optional proficiency in Brazilian Portuguese or Spanish; the role offers global benefits (including equity and learning stipends) and aligns with Miro’s commitment to diversity and belonging.

- The Austin Hub Workplace Coordinator is a front-of-house, people-first role that serves as the face of Miro’s Austin hub and contributes to the Integrated Workplace Excellence framework. - Responsibilities include welcoming employees and guests, managing visitor experience and space readiness, coordinating supplies and maintenance, onboarding tours, internal events, workplace communications, and acting as the on-site anchor for the North America remote service desk with Jira ticket triage. - The role also involves end-to-end vendor coordination, maintaining office policies and standards, and supporting growth into broader operations, vendor management, and events, with backing from a global team across Amsterdam, Berlin, London, Yerevan, and beyond. - Requirements include a minimum of 2 years in workplace operations, hospitality, or related roles; a strong hospitality mindset; excellent organizational and communication skills; a proactive, adaptable approach, and full-time on-site availability in Austin five days a week. - Benefits typically include equity, wellbeing support, a work-from-home equipment allowance, and an annual Learning & Development stipend, with location-specific variations, as Miro emphasizes diversity, inclusion, and its mission to empower distributed teams.

This role is Manager, Customer Support AMER, leading the regional Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers based primarily in Austin, overseeing Tier 1 outsourced support for AMER time zones and reporting to the Global Head of Customer Support as part of the Global Support Leadership team in a hybrid Austin-based setup. Responsibilities include mentoring and developing the team through regular 1:1s, coaching, and ticket QA, driving regional performance against CSAT, QA scores, SLA adherence, AHT, and backlog, and handling escalations as the go-to for complex or sensitive customer situations. You’ll collaborate with Customer Success, Sales, and Professional Services on strategic accounts, define escalation paths with Tier 4, and work cross-functionally with Support Excellence, Product, and Engineering to align on customer needs and drive continuous improvement, while contributing to global leadership initiatives. Required are 5+ years in customer-facing tech roles (SaaS preferred), 2+ years managing 5–15 individual contributors, experience with outsourced/BPO teams a plus, a strong data-driven mindset, excellent coaching and servant leadership, cross-functional collaboration, multi-priority management, and (nice-to-have) high proficiency in Portuguese or Spanish (C1/C2). Miro offers a global benefits package (including equity, wellbeing, equipment allowance, and an L&D stipend) and emphasizes belonging and diversity, with location-specific benefits varying.

This job posting seeks a full-time, on-site Workplace Coordinator to be the face of Miro’s Austin hub, rooted in hospitality and focused on delivering a world-class office experience while contributing to the Integrated Workplace Excellence framework. Core responsibilities include front-of-house duties (visitor management, space readiness, hospitality setup, daily presentation), behind-the-scenes operations (supplies, maintenance, building liaison), employee experience touchpoints (onboarding tours, events, communications), and serving as the North America remote service desk anchor by triaging Jira tickets and keeping staff informed. The role also entails end-to-end vendor and contractor coordination, policy stewardship, and enforcing operational guidelines, with growth opportunities across operations, vendor management, and events aligned with a global team. Requirements include at least 2 years in workplace ops, hospitality, or office coordination, a natural hospitality mindset, strong organizational and communication skills, a proactive and adaptable approach, and full-time on-site availability in Austin, five days a week. Benefits include equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity and inclusion and outlining a Recruitment Privacy Policy for applicants.

The Manager, Customer Support AMER at Miro leads the regional team (Tier 2 reps and Tier 3 engineers) based primarily in Austin in a hybrid model (2 days/week in the Austin hub) and oversees Tier 1 outsourced support for AMER time zones as part of the Global Support Leadership team. Key duties include coaching and developing the team, driving performance to meet targets such as CSAT, QA scores, SLA adherence, AHT, and backlog, handling escalations, and supporting complex or sensitive customer situations. You’ll also partner with Customer Success, Sales, and Professional Services on a small set of strategic accounts, coordinate with the Tier 4 escalation/incident response team, and collaborate cross-functionally with Support Excellence, Product, and Engineering to drive improvement. Requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced/BPO teams, strong data-driven decision-making, coaching, servant leadership, cross-functional collaboration, and multi-priority management; proficiency in Portuguese or Spanish is a plus. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, with location-specific variations; Miro emphasizes diversity and inclusion and describes itself as a global visual workspace with a large, diverse workforce and multiple hubs.

The Austin hub Workplace Coordinator is a core role in Miro’s Workplace Operations, acting as the face of the Austin hub and delivering hospitality-forward, data-driven experiences that support the Integrated Workplace Excellence framework. Core responsibilities include front-of-house duties (visitor management, space readiness, hospitality setup, onboarding tours, events) and behind-the-scenes tasks (supplies, maintenance coordination, building management liaison), plus serving as the on-site anchor for the North America remote service desk and end-to-end vendor coordination. Requirements include a minimum of 2 years in workplace operations or a customer-facing role, a natural hospitality mindset, strong organizational and written/verbal communication skills, a proactive, solutions-focused approach, and full-time on-site availability in Austin five days a week. Competencies include experience in corporate/tech/hospitality environments, comfort with workplace and ticketing tools, vendor coordination, events/visitor experience, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. What’s in it for you: a global benefits package (equity, wellbeing, equipment allowance, Learning & Development stipend) with location-specific variations; a diverse, collaborative team and growth opportunities; and Miro’s mission to empower teams to create the next big thing, alongside a Recruitment Privacy Policy.

As Manager, Customer Support AMER, you’ll lead the regional team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversee Tier 1 outsourced delivery for AMER time zones, and report to the Global Head of Customer Support as part of the Global Support Leadership team. Based primarily in Austin, TX, you’ll operate in a hybrid model with two days a week in the Austin hub and work closely with outsourced teams and global hubs across EMEA and JPAC. You’ll coach and develop a mixed team, drive regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog health, handle escalations confidently, and partner with Customer Success, Sales, and Professional Services on strategic accounts while coordinating with Tier 4 escalation and incident response. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management leading 5–15 ICs, experience with outsourced/BPO support, strong data-driven decision-making, excellent coaching and feedback skills, servant leadership, cross-functional collaboration, and language skills in Brazilian Portuguese or Spanish as a plus. The role includes a global benefits package such as equity, wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend, and you’ll join a diverse, inclusive culture at Miro, a global visual workspace serving more than 100M users and 250,000 companies.

The role sits within Miro’s Workplace/Operations team, which uses a data-driven approach to deliver a safe, secure, world-class hub experience and to support the Integrated Workplace Excellence framework, with the Austin hub as its face. As a Workplace Coordinator, you’ll manage front-of-house operations, visitor management, space readiness, hospitality setup, supplies and maintenance coordination, onboarding tours, events, vendor/contractor coordination, and you’ll serve as the on-site anchor for the North America remote service desk with Jira ticket triage. You’ll need at least 2 years of experience in workplace operations, hospitality, or office coordination, a genuine hospitality mindset, strong organizational and communication skills, and the ability to operate full-time on-site in Austin in a dynamic environment. Preferred competencies include experience with workplace and ticketing tools, vendor coordination, events/visitor experiences, AI fluency, and soft skills such as hospitality presence, adaptability, growth orientation, ownership, and curiosity. The role offers benefits such as equity, a wellbeing package, a WFH equipment allowance, and a Learning & Development stipend, all within a diverse, global team that prioritizes belonging and inclusion.

Miro's Customer Support team aims to help customers solve problems quickly and exceed expectations, with the AMER Support team anchored in Austin and covering the Americas via a hybrid model (2 days/week in the Austin hub) and partnerships with outsourced Tier 1 and global hubs. As Manager, Customer Support AMER, you'll lead a mixed Tier 2/3 team based mostly in Austin and oversee AMER Tier 1 outsourced delivery, while reporting to the Global Head of Customer Support and collaborating with EMEA and JPAC and the Support Excellence group. You’ll develop the team through regular 1:1s, coaching, and ticket QA, drive regional performance against CSAT, QA, SLA, AHT, and backlog targets, handle escalations, and partner with Customer Success, Sales, and Professional Services on strategic accounts, plus coordinate with Tier 4 escalation and incident response. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years people management (5-15 direct/indirect), experience with outsourced/BPO support, strong data-driven decision-making, coaching, servant leadership, cross-functional collaboration, multi-priority management, and Portuguese or Spanish skills as a plus. Benefits include equity, wellbeing, equipment allowance, and an L&D stipend; Miro emphasizes belonging and inclusion as a global mission, with a view toward continuing growth across 13 hubs and 100M+ users.

The Austin Workplace Coordinator is a core role in Miro’s Workplace Operations, serving as the face of the Austin hub and contributing to the Integrated Workplace Excellence framework. Responsibilities cover front-of-house, visitor management, space readiness, maintenance coordination, onboarding tours, internal events, on-site North America remote service desk, and end-to-end vendor coordination. Must have at least 2 years in workplace ops or related roles, a hospitality mindset, strong organizational and communication skills, a proactive approach, and full-time on-site availability five days a week in Austin. Desired competencies include experience in corporate/tech/hospitality environments, familiarity with workplace tools and ticketing, vendor coordination, events, AI fluency, plus soft skills like adaptability, ownership, curiosity, and growth orientation. Benefits include equity, wellbeing, a work-from-home equipment allowance, and an annual learning & development stipend, with Miro emphasizing diversity and inclusion and offering growth opportunities across a global team.

- Miro's Customer Support team helps customers solve problems quickly so they can focus on creating the next big thing, with the AMER Support hub based primarily in Austin and operating in a hybrid model to cover the Americas region alongside global hubs. - As Manager, Customer Support AMER, you’ll lead a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers and oversee Tier 1 outsourced delivery for AMER time zones, reporting to the Global Head of Customer Support. - Your responsibilities include coaching and developing the team, driving performance against CSAT, QA, SLA, and AHT targets, handling escalations, and collaborating with Customer Success, Sales, Professional Services, and Tier 4 incident teams on strategic accounts and complex cases. - You’ll work cross-functionally with Support Excellence, Product, and Engineering to align on customer needs and drive continuous improvement, using data to identify trends and inform decisions, while fostering a psychologically safe, engaged team culture. - Requirements include 5+ years in customer-facing tech roles, 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support is a plus, strong analytical, coaching, and servant leadership skills, cross-functional collaboration ability, multitasking, and a high proficiency in Brazilian Portuguese or Spanish is a plus; Miro offers benefits such as equity, wellbeing, equipment allowance, and an L&D stipend, with a commitment to diversity and inclusion.

The Austin-based Workplace Coordinator is a core member of Miro’s Operations/Workplace team, acting as the hub’s face with a hospitality-first mindset and offering growth across operations, vendor management, and events, supported by a global team. Responsibilities include front-of-house duties (welcoming guests, visitor management, space readiness, and daily presentation), behind-the-scenes tasks (supplies, maintenance, and building liaison), and serving as the on-site anchor for the North America remote service desk (triaging Jira tickets and keeping staff informed). You’ll also support employee experience touchpoints (onboarding tours, internal events, and workplace communications) and coordinate end-to-end vendors and contractors while upholding office policies and standards. The role requires at least 2 years in workplace operations, hospitality, or customer-facing roles, a natural hospitality mindset, strong organizational and communication skills, and full-time, five-days-a-week on-site availability in Austin; it also values experience with workplace tools, vendor coordination, events, and AI fluency. Perks include equity, wellbeing benefits, a WFH equipment allowance, and an annual L&D stipend, with location-specific details; Miro highlights a diverse, inclusive culture and a mission to empower teams, alongside a Recruitment Privacy Policy.

The Manager, Customer Support AMER at Miro leads a mixed team of Tier 2 reps and Tier 3 engineers based mainly in Austin and oversees Tier 1 outsourced support for the AMER time zones as part of the Global Support Leadership team. The role requires empathetic leadership to build high-performing, engaged teams and involves close collaboration with peers across EMEA and JPAC as well as Support Excellence, Product, and Engineering. Responsibilities include coaching and developing the team, conducting 1:1s, QA reviews, driving targets (CSAT, QA scores, SLA adherence, AHT, backlog), managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus working with Tier 4 for escalation paths. You’ll use data to surface trends, inform decisions, lead process improvements, and contribute an AMER perspective to global initiatives while fostering a psychologically safe and collaborative culture. Benefits include equity, wellbeing, an equipment allowance, and an annual Learning & Development stipend; Miro emphasizes diversity and inclusion with a hybrid Austin-based hub and global flexibility, and requirements include 5+ years in customer-facing tech roles, 2+ years of people management, experience with outsourced/BPO teams, strong analytics, coaching, servant leadership, cross-functional collaboration, and language skills (Portuguese/Spanish a plus).

This job posting is for a Workplace Coordinator in Miro’s Austin hub, a member of the Workplace Operations team focused on delivering a data-driven, safe, world-class hub experience. The role is the face of the Austin hub and covers front-of-house duties, visitor management, space readiness, supplies and maintenance coordination, employee onboarding tours, events, and serving as the on-site anchor for the North America remote service desk (Jira tickets). It requires at least 2 years of experience in workplace operations or related roles, a strong hospitality mindset, excellent organizational and communication skills, a proactive approach, and full-time on-site availability five days a week in Austin. Desired competencies include 2–3 years in similar environments, experience in corporate/tech/hospitality settings with high standards, and technical skills in workplace tools, ticketing, vendor coordination, events, and AI fluency, along with soft skills such as adaptability, ownership, curiosity, growth orientation, and hospitality presence. The posting also notes benefits like equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, and situates the role within Miro’s broader mission and commitment to diversity and belonging.

Miro's AMER Customer Support team, based primarily in Austin, operates with a hybrid model to cover the Americas across time zones, working with outsourced Tier 1 support and global hubs in EMEA and JPAC. The Manager, Customer Support AMER will lead the regional Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversee Tier 1 outsourced delivery for AMER time zones, and report to the Global Head of Customer Support while collaborating with EMEA/JPAC leaders and the Support Excellence team. Responsibilities include coaching and developing the team, conducting QA and feedback, driving regional performance on CSAT, QA scores, SLA adherence, AHT, and backlog, managing escalations, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus aligning with Tier 4 incident response for complex cases. The role also requires cross-functional collaboration with Product and Engineering, contributing to global leadership initiatives, leading projects to improve support delivery and customer experience, and using data to identify trends and inform decisions, while fostering an engaged, collaborative, and psychologically safe culture. Requirements include 5+ years in customer-facing tech roles (SaaS preferred), 2+ years of people management (5–15 direct reports), experience with outsourced/BPO support a plus, strong analytical and coaching skills, servant leadership, and ability to manage multiple priorities; language skills in Brazilian Portuguese or Spanish are a plus, and benefits include equity, wellbeing, WFH equipment allowance, and an annual L&D stipend with location-specific variations.

The posting describes a Workplace Coordinator role in Miro’s Operations team, which uses data-driven methods to deliver a safe, world-class hub experience, with the Austin hub identified as a key US site and this role as its face. The position is hospitality-forward and people-first, intended to be the welcoming presence at the Austin hub while expanding into broader responsibilities in operations, vendor management, and events with support from teams across Amsterdam, Berlin, London, Yerevan, and beyond. Key duties include front-of-house leadership, visitor management, space readiness, hospitality setup, daily presentation, supplies and maintenance coordination, onboarding tours, events, workplace communications, and serving as the on-site anchor for the North America remote service desk with Jira ticket triage. Requirements specify at least 2 years of experience in workplace operations or related fields, a natural hospitality mindset, strong organizational and communication skills, a proactive and adaptable approach, full-time on-site availability in Austin five days a week, and experience with workplace management tools, vendor coordination, events, and AI tools. Benefits include equity, wellbeing, a WFH equipment allowance, and an annual Learning & Development stipend, and Miro emphasizes diversity, belonging, and collaboration across 13 hubs with a global recruitment privacy policy.

Miro's Customer Support team aims to help customers quickly solve problems with empathy, and the AMER team—primarily based in Austin—serves the Americas across time zones, working in a hybrid model with two days per week in the Austin hub. The Manager, Customer Support AMER leads a mixed team of Tier 2 Customer Support Representatives and Tier 3 Technical Support Engineers, oversees Tier 1 outsourced delivery for AMER time zones, and reports to the Global Head of Customer Support. Responsibilities include coaching and performance management, driving metrics (CSAT, QA, SLA adherence, AHT), handling escalations and complex cases, and partnering with Customer Success, Sales, and Professional Services on strategic accounts, plus collaboration with Tier 4 escalation and incident response teams. Requirements are 5+ years in tech customer-facing roles, 2+ years of people management (5-15 people), experience with outsourced/BPO teams, data-driven decision making, coaching, servant leadership, cross-functional collaboration, and language proficiency with Brazilian Portuguese or Spanish being a plus. Benefits include equity, wellbeing benefit, WFH equipment allowance, and an annual Learning & Development stipend, with Miro emphasizing diversity, inclusion, and belonging as part of its global culture.

The role sits within Miro's Workplace department and the Operations function, using data-driven approaches to design policies that underpin a safe, world-class hub experience, with the Austin hub as a key US site and this position its front-facing ambassador. The Workplace Coordinator is a hospitality-centered, people-first role intended to be the face of the Austin hub, with growth opportunities into broader operations, vendor management, and events across a global team. Key duties include front-of-house responsibilities (greeting visitors, space readiness, hospitality setup, daily presentation), behind-the-scenes operations (supplies, maintenance, building liaison), onboarding tours, events and communications, and acting as the North America on-site anchor for the remote service desk while triaging Jira tickets. Requirements include a minimum of 2 years in workplace ops or related fields, a natural hospitality mindset, strong organizational and communication skills, proactive problem-solving, and full-time on-site availability in Austin five days a week. Benefits include equity, wellbeing, work-from-home equipment allowance, and an annual Learning & Development stipend, along with a commitment to diversity, inclusion, and a global, collaborative culture.

Zendesk is seeking a Technical Sales Engineer (Senior SE) for its specialized engineering presales team to develop hands-on POCs, write code, and build complex API integrations that demonstrate Zendesk’s platform and AI capabilities. You will own technical execution of customized demos, maintain API integrations, participate in deep technical validations, and collaborate on reusable tooling and automation to accelerate the field team while staying current with AI trends like LLMs and prompt engineering. Required qualifications include a bachelor’s in a technical field, 2–4 years in a technical client-facing role or as a hands-on software developer, proficiency with JavaScript/Python/Node.js and REST/SOAP APIs, and a willingness to travel about 30%; preferred qualifications include cloud experience, architecture presentation skills, and a portfolio of projects. The US total compensation range is $188k–$282k OTE with an 80/20 base/commission split, and the role offers a hybrid schedule requiring some in-office time as determined by the hiring manager. Zendesk emphasizes inclusivity, global offices, and fairness, notes that AI screening may be used in applications, and provides equal opportunity employment with accommodations for disabilities.

At Atlassian, employees can work in an office, from home, or a combination, and the company hires globally where it has a legal entity, with interviews and onboarding conducted virtually as part of a distributed-first approach. Atlassian provides products like Jira Software, Confluence, and Jira Service Management to help teams collaborate, serving a broad base of customers including Fortune 500 firms and organizations such as NASA, Audi, Kiva, Deutsche Bank, and Dropbox. The Mid-Market sales role for LATAM covers about 40 accounts (200–10,000 seats) with a $2–4M annual quota, and leads a cross-functional deal team to drive net new growth and expansion. The role emphasizes building executive relationships across IT and business groups, using MEDDPICC to qualify and win complex opportunities, and pursuing multithreaded, multi-solution opportunities focused on customer outcomes. Responsibilities include collaborating with channel, marketing, product, and customer success to maximize satisfaction, negotiating contracts, sourcing leads, maintaining a healthy pipeline with accurate forecasting, staying current on industry trends and competitors, and occasional travel for customer meetings and events.

Zendesk is seeking a highly strategic Principal Product Manager for CRM & Sales Systems to own the vision, strategy, and multi-year roadmap for the CRM and sales technology stack, working within a leadership triad with the CRM Architect and the CRM Platform Tech Lead. The role emphasizes defining the vision, aligning technology investments with global sales goals, and championing an AI-first approach by integrating capabilities such as generative AI, predictive forecasting, sales copilots, and automated data capture to boost seller productivity and insights. You will redefine sales workflows, translate business needs into clear requirements, lead the triad to ensure architecturally sound and efficiently delivered solutions, and manage a ruthless product backlog with KPIs for adoption, user satisfaction, and business impact. Required qualifications include 8+ years in product management (with at least 3+ years in internal GTM systems, CRM, or Sales Ops at Principal/Senior level), an AI/innovation focus, deep domain expertise in B2B sales processes and Lead-to-Cash, technical fluency with Salesforce and AI integrations, collaboration skills, and a user-centric mindset; bonus points for prior Sales/RevOps experience, Salesforce Admin certifications, and proven AI feature rollouts. Zendesk offers a US base salary range of $183,000-$275,000 (with potential bonuses and incentives), a hybrid work policy, and a commitment to equal opportunity, diversity, equity, and inclusion, along with accommodations for applicants and a note that AI screening may be used in the hiring process.

Zendesk seeks a hands-on CRM Platform Tech Lead to be the technical anchor for the CRM engineering squad, focusing on the here-and-now and turning complex business requirements into scalable, elegant solutions while championing an AI-first mindset. You will own the technical delivery of sprint commitments, translate high-level requirements into executable designs (when to use Flow vs. Apex, complex triggers, or custom UI components), and lead by example with hands-on work on heavy integrations and AI-driven CRM features. As a mentor, you will elevate the team through pair programming, code reviews, and enforcing development best practices, while ensuring release hygiene by partnering with QA and Release Management on version control, CI/CD, and automated testing. Requirements include 10+ years of enterprise CRM development experience (preferably Salesforce) with at least 3 years in a technical lead or squad lead role, expert-level proficiency in Apex, LWC, SOQL, REST/SOAP APIs, an AI-forward approach, delivery focus, agile proficiency, and strong communication; bonus points for advanced CRM certifications and experience implementing AI within CRM or GTM tools. Zendesk offers a hybrid work environment, equal opportunity employment, and a US base salary range of $161,000-$241,000 with potential bonuses; AI screening of applications may occur, and reasonable accommodations are available for applicants with disabilities.

The Professional Services organization at Miro is building a dedicated Manufacturing vertical, and as GTM Lead for Manufacturing you’ll create it from the ground up by turning Miro’s existing manufacturing footprint into a defined, scalable business. You’ll own zero-to-one development of manufacturing solutions, identify the most winnable use cases, map target accounts and buying committees, drive early deals, partner with GTM, Product, and Engineering, and represent Miro externally at events and in analyst ecosystems while building the team needed to scale. Non-negotiable requirements include 10+ years across manufacturing ops and consulting with 3–4 years at Engagement Manager/Associate Partner level, manufacturing operator experience managing improvement projects, bilingual fluency in plant-floor and ROI/deal structuring, senior relationships, and a proven ability to close enterprise deals and map buying committees. Preferred qualifications include hands-on prototyping in Miro (e.g., Flows), end-to-end deal execution, and a strong presence at industry events, with leadership traits such as comfort with ambiguity, quick trust-building with stakeholders, and a bias toward action. The role offers a global benefits package (equity, wellbeing, equipment allowance, learning stipend), location-specific salary ranges for LA, SF, and NY, and fits within Miro’s mission of collaboration, inclusion, and building the next big thing.

The role is the GTM Lead for Manufacturing within Miro's Professional Services, responsible for building and scaling a dedicated manufacturing vertical by turning Miro's existing manufacturing footprint into specialized workflows and solutions, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. You’ll own the zero-to-one development, identify use cases, translate them into a product and sales story, target accounts, map champions and buying committees, carry early deals, and represent Miro externally at industry events and in analyst ecosystems. Non-negotiable requirements include 10+ years across manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual in plant-floor and boardroom conversations, senior VP-level relationships, and proven enterprise sales execution; hands-on prototyping in Miro and ROI modeling are strongly preferred. The Leadership Profile emphasizes operating with ambiguity, quickly building trust with senior stakeholders, bias toward action, and building the vertical's team and operating rhythm as it scales. Benefits include equity, wellbeing, WFH equipment allowance, and an L&D stipend, with location-specific salary ranges for Los Angeles, San Francisco, and New York set at roughly $204.34–$255.42 USD, reflecting Miro's diverse, inclusive culture and mission to empower teams.

The Professional Services GTM Lead for Manufacturing at Miro is tasked with building and scaling a dedicated manufacturing vertical by turning the existing manufacturing footprint into a defined business with specialized workflows and applications. You’ll identify manufacturing use cases, map target accounts and buying committees, drive early deals, collaborate with Product, Engineering, and GTM to shape the roadmap, and represent Miro externally at industry events while building the team and operating rhythm as the vertical grows. Requirements include 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operations experience, plant-floor and ROI deal-structuring credibility, senior relationships with VPs, and proven enterprise sales execution with the ability to prototype in Miro. The leadership profile emphasizes operating confidently in ambiguity, quickly building trust with senior stakeholders, and a bias toward action, with a strong presence in industry forums and credibility with analysts and consultants. Miro offers a global benefits package, location-based salary ranges (e.g., Los Angeles, San Francisco, and New York: $204.34–$255.42), and a culture focused on belonging and inclusion, underpinned by its description as a large, collaborative visual workspace used by millions.

The role is the GTM Lead for Manufacturing within Miro’s Professional Services, tasked with building a dedicated manufacturing vertical from zero to scale by collaborating with Product, Engineering, Marketing, and GTM to turn Miro’s manufacturing footprint into a defined business and win early deals. You’ll identify high-value manufacturing use cases, translate them into a compelling product and sales story, target accounts and buying committees, carry the earliest deals across the line, and represent Miro for Manufacturing at industry events while aligning the GTM organization. You’ll also build the team and operating rhythm needed to scale the vertical beyond initial customers, hiring for a blend of operating depth and commercial polish. The role requires 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing experience, credibility across plant-floor and boardroom discussions, senior VP-level relationships, and the ability to prototype solutions in Miro and execute enterprise sales. Benefits include equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges (Los Angeles, San Francisco, and New York) and a strong emphasis on diversity and an inclusive, global culture along with recruitment privacy policies.

The GTM Lead of Manufacturing role at Miro’s Professional Services is to build one of the company’s newest verticals by turning the existing manufacturing footprint into a defined, scalable manufacturing solution and working cross-functionally with Product, Engineering, Marketing, and GTM teams. You’ll own the zero-to-one development of dedicated workflows and apps for manufacturing, identify winning use cases, map target accounts and buying committees, drive early deals, align GTM, and collaborate with Product/Engineering to translate real-world manufacturing operations into roadmap decisions while representing Miro externally at events and building the team as the vertical scales. Requirements include 10+ years in manufacturing operations and consulting (3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing operator experience managing continuous-improvement projects, bilingual in plant-floor and ROI discussions, senior relationships with VPs and above, with strong preference for hands-on prototyping in Miro, enterprise sales, and credible presence at industry events. The leadership profile emphasizes comfort with ambiguity, quickly building trust with senior stakeholders, a bias toward action, and the ability to prototype ideas rather than wait for a fully formed plan. Benefits include equity, wellbeing, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges for LA, SF, and NY ($204.34–$255.42 USD), and Miro described as a global visual workspace with a diverse, inclusive culture and a mission to empower teams to create the next big thing.

The GTM Lead of Manufacturing at Miro’s Professional Services will build and scale Miro’s Manufacturing vertical from zero to a defined business, working cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams. Responsibilities include identifying high-potential manufacturing use cases, translating them into a product and sales narrative, targeting accounts and early deals, representing Manufacturing externally, and building the team and operating rhythm as the vertical grows. Requirements are 10+ years in manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on manufacturing or project/program management experience, bilingual fluency in plant-floor and executive ROI discussions, senior VP-level relationships, and the ability to prototype in Miro and carry enterprise deals end-to-end. The role favors a leader who can prototype solutions, map buying committees, speak credibly at industry events and in analyst ecosystems, and move quickly from questions to actions with a bias toward experimentation. Miro offers global benefits (equity, wellbeing, WFH equipment allowance, L&D stipend), location-specific salary ranges for LA, SF, and NY, and a culture that emphasizes belonging, diversity, and collaboration as it builds a diverse, inclusive team.

The Professional Services team at Miro is building Miro for Manufacturing, with the GTM Lead for Manufacturing reporting to the Head of Professional Services and collaborating cross-functionally with Product, Engineering, Marketing, and Go-to-Market teams to establish this new vertical. The role owns the zero-to-one development of dedicated manufacturing solutions—creating specialized workflows, identifying high-impact use cases, translating them into a product and sales story, targeting accounts, and driving early deals while scaling the vertical and building the team. You’ll partner with GTM, Product, and Engineering to turn real manufacturing operating realities into roadmap decisions, represent Miro externally at industry events and in analyst ecosystems, and design an operating rhythm to support growth beyond the first customers. Required qualifications include 10+ years in manufacturing operations and consulting (with 3–4 years at Engagement Manager/Associate Partner level), plant-floor experience, portfolio management of continuous-improvement projects, senior VP-level relationships, and proven enterprise sales ability; hands-on prototyping in Miro and building ROI cases are strongly preferred, along with the ability to independently own relationships and navigate buying committees. Miro offers a benefits package including equity, wellbeing support, a WFH equipment allowance, and an L&D stipend, with location-specific salary ranges of $204.34–$255.42 USD for Los Angeles, San Francisco, and New York, plus a culture emphasizing belonging and collaboration and more details in the Recruitment Privacy Policy.

The GTM Lead of Manufacturing in Miro’s Professional Services is tasked with building and scaling a dedicated manufacturing vertical from zero to one, turning Miro’s existing manufacturing footprint into specialized workflows, applications, and a compelling product and sales narrative in collaboration with Product, Engineering, Marketing, and GTM teams. The role entails identifying high-value manufacturing use cases, mapping target accounts and buying committees, driving early deals to close, aligning the GTM motion with the industry, and representing Miro externally at events and in the analyst/consultancy ecosystem. You’ll partner with Product and Engineering to translate real-world manufacturing operations into roadmaps, build the necessary team and operating rhythm as the vertical expands, and carry deals end-to-end from first contact to signature. The ideal candidate has 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), hands-on prototyping in Miro (Miro Flows), ROI storytelling, and proven enterprise sales experience with senior VP-level relationships. Miro offers a global benefits package (equity, wellbeing, equipment allowance, and an L&D stipend), location-based salary ranges (LA, SF, NY), and a culture that emphasizes collaboration, diversity, belonging, and the ability to operate across plant-floor and boardroom contexts.

The GTM Lead of Manufacturing in Miro’s Professional Services will build and scale a dedicated manufacturing vertical on Miro’s platform, turning the existing manufacturing footprint into a defined, growth-oriented business with specialized workflows. Core responsibilities include owning zero-to-one development, identifying winning manufacturing use cases, translating them into credible product and sales narratives, targeting accounts, mapping buying committees, carrying early deals across the line, and aligning GTM, Product, and Engineering while representing Miro externally at industry events and with analysts. You’ll build the team and operating rhythm for the vertical’s growth, hire accordingly, and operate with confidence in ambiguity, delivering prototypes and ROI models, and earning trust with senior customers and internal stakeholders. Requirements include 10+ years across manufacturing operations and consulting (including 3–4 years at Engagement Manager/Associate Partner level), manufacturing-operator experience, bilingual in plant-floor discussions and ROI/deal structuring, senior VP-level relationships, proven enterprise sales experience, and hands-on prototyping ability in Miro preferred. Perks include equity, wellbeing benefits, equipment allowance, and a Learning & Development stipend, with a diverse, collaborative culture; salary ranges vary by location (e.g., Los Angeles, San Francisco, New York range from $204.34 to $255.42 USD), and Miro’s mission is to empower teams to create the next big thing in a diverse, inclusive environment.

Miro is hiring a GTM Lead for Manufacturing within its Professional Services organization to build and scale a dedicated manufacturing vertical, collaborating with Product, Engineering, Marketing, and GTM teams to turn Miro’s existing manufacturing footprint into a high-value, defined business. You’ll own the zero-to-one development of manufacturing solutions—identifying use cases, translating them into a product and sales narrative, and personally driving the earliest deals while mapping target accounts and champions. The role requires 10+ years of combined manufacturing operations and consulting experience, including 3–4 years at Engagement Manager/Associate Partner level, plant-floor and ROI fluency, and senior relationships with VPs and above. Preferred qualifications include hands-on prototyping in Miro, enterprise sales execution, and the ability to build the team and operating rhythm as the vertical scales, plus comfort presenting at industry events and with analysts. The package includes global benefits, equity, and location-specific salary ranges (Los Angeles, San Francisco, and New York, $204.34–$255.42 USD), reflecting Miro’s culture of belonging and its mission to empower teams to create the next big thing.

Zendesk is hiring a Senior Full Stack Engineer to build the real-time voice AI product that makes live conversations feel natural and reliable, with a focus on reducing latency and improving conversation flow for AI-driven support. Responsibilities include designing backend services for real-time voice conversations with emphasis on latency, reliability, and observability; building integrations for telephony, WebRTC, real-time audio processing, and external AI/speech services; shipping end-to-end features across backend and user-facing web experiences; improving platform reliability through monitoring, tracing, autoscaling, and failure recovery; addressing real-time challenges like turn-taking, interruptions, responsiveness, and graceful handoffs to humans; and partnering with product and design to polish voice experiences. Qualifications include solid backend fundamentals with API design, async systems, and scalable integrations; hands-on experience with real-time systems (WebRTC, WebSockets) or telephony protocols; a product-driven mindset with emphasis on UX quality; ability to debug latency and reliability issues in production; and enthusiasm for cross-functional collaboration with product, design, and ML/speech teams. Preferred qualifications include experience with telephony stacks, SIP, media servers, or speech/ASR/TTS integrations; familiarity with LLMs, speech models, or conversational AI production infrastructure; experience on fullstack teams shipping both backend and frontend features; and expertise in diagnosing performance and reliability issues under real-time constraints. The US base salary range is $145,000 to $217,000, with potential for bonus, benefits, or related incentives; Zendesk supports hybrid work and a fair, transparent process, noting that AI or automated decision systems may be used to screen applications; Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, with accommodations available for applicants upon request.

Zendesk is seeking a proactive Senior Counsel, Product (AI) for a fully remote role to support global AI products, reporting to the Director of Product, Privacy, and IP, with a focus on enabling growth while mitigating risk. Responsibilities include providing strategic, risk-calibrated legal advice; shaping AI strategy and compliance (pricing/sales, evolving global AI safety laws, and privacy laws) in collaboration with privacy teams; empowering sales and marketing, liaising with regulators, fostering internal innovation, educating leadership, and mentoring junior staff. The ideal candidate will have strong regulatory knowledge (EU AI Act, GDPR, CCPA, HIPAA), a business-minded pragmatism, strategic vision, agility and ownership, strong prioritization, adaptability, and a technical understanding of AI technology and product concepts, with the ability to collaborate cross-functionally. Basic qualifications are 7+ years of legal experience, including 3+ years in-house, licensed to practice; preferred qualifications include experience advising AI/software product teams and an interest in using AI to optimize processes. Compensation includes a US base salary range of $216,000-$324,000 with potential bonuses or incentives; Zendesk offers hybrid/remote work arrangements, is an equal opportunity employer committed to diversity, may use AI screening in applicant evaluation, and provides accommodations for disabilities.

Zendesk is seeking a Senior Full Stack Engineer to build a real-time voice AI product with a backend-centered focus on low latency, reliability, and end-to-end feature ownership. You’ll build and improve backend systems powering real-time voice conversations, develop integrations for telephony and external AI services, ship features across the voice platform, and work on reliability, observability, performance, and real-time interaction challenges like interruptions and turn-taking. This role offers real user impact, opportunities to tackle interesting technical problems in low-latency systems and AI-powered workflows, and broad ownership across product, platform, and infrastructure. Ideal candidates have 3+ years of production software experience, strong backend fundamentals (APIs, async systems, integrations, system design), and familiarity with real-time or event-driven systems; nice-to-haves include React/TypeScript, Python async architectures, telephony/WebRTC, and LLMs or conversational AI. The compensation includes a US base salary of $145k-$217k with potential bonuses/benefits, and Zendesk supports hybrid work, diversity and inclusion, equal opportunity hiring, and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Manager, Revenue Recognition in Austin, TX to own the monthly revenue close using Zuora Revenue (RevPro) and ensure an accurate, audit-ready process. The role covers end-to-end close, posting revenue entries to the GL, maintaining balance sheet reconciliations (deferred revenue, contract assets, unbilled AR), providing ASC 606 guidance on complex transactions, mentoring the revenue accounting team, and continually improving close procedures and controls. Requirements include 7+ years in revenue recognition or technical accounting with a CPA, hands-on RevPro close experience, and strong ASC 606 knowledge; preferred qualifications include SaaS experience, NetSuite or other ERP experience, and prior staff management. The position offers a hybrid work arrangement with in-office days and a base salary range of $151,000 to $227,000, potentially plus bonus and benefits. Zendesk is an equal opportunity employer committed to diversity and inclusion, notes AI-based screening may be used, and provides accommodations for applicants with disabilities.