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The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers with agentic AI on Miro’s platform. The Technical Account Manager (TAM) will serve as a fractional strategic advisor, guiding workflow optimization, AI-powered adoption, and embedding Miro into customers’ innovation operating models, while also participating in pre-sales and engagement management with Sales and GTM teams. Key responsibilities include identifying and qualifying complex opportunities, leading discovery workshops, shaping proposals, articulating the value of Professional Services to stakeholders, and ensuring a seamless link from Sales promises to Delivery. The TAM will lead workflow transformation using Miro’s API, WebSDK, and MCP, provide guidance on integration and automation, monitor platform health and adoption, support change management and scaling, and co-facilitate QBRs and adoption analytics for continuous improvement. Requirements include 5+ years in enterprise SaaS or related roles with pre-sales experience, strong technical fluency, experience with AI and agentic workflows, German and English fluency, willingness to travel up to 25%, and operating under a fractional engagement model supporting up to three enterprise customers at varying dedication levels, focusing on strategic advisory rather than training or development.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, combining strategic advisors, onboarding experts, and technical account managers who collaborate with customers to transform collaboration, build, and innovate—powered by agentic AI and Miro’s platform. The Technical Account Manager (TAM) role is to partner with Enterprise customers as a fractional strategic advisor, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models, with involvement in pre-sales and engagement management. Responsibilities include working with Sales to identify and scope complex opportunities, leading discovery workshops, proposing services, and shaping measurable business outcomes while bridging the Sales promise to Delivery, plus guiding AI-driven workflows and integration strategies across Discover–Define–Deliver using Miro’s API, WebSDK, and MCP. Requirements include 5+ years in enterprise SaaS or similar roles, pre-sales experience, strong technical fluency with APIs and enterprise IT ecosystems, experience with AI and agentic workflows, fluency in German and English, and willingness to travel up to 25%. The engagement model is fractional (supporting up to three enterprise customers at 33%, 50%, or 100% dedication), focused on strategic advisory rather than training or custom development, with a collaborative culture and benefits such as equity, wellbeing, WFH equipment allowance, and an L&D stipend.

The Professional Services team at Miro focuses on helping Enterprise customers achieve outcomes through the Innovation Workspace, with strategic advisors, onboarding experts, and technical account managers who leverage agentic AI and Miro’s platform. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor to maximize business value, guiding workflow optimization, driving AI-powered adoption, and embedding Miro into customers’ innovation operating models, while also participating in pre-sales and engagement management. Responsibilities include engaging with Sales to scope opportunities, leading discovery workshops, shaping proposals, guiding AI-driven workflow design, offering integration strategies using Miro’s APIs, WebSDK, and MCP, monitoring platform health, and delivering adoption analytics and quarterly business reviews. Requirements are 5+ years in enterprise SaaS-related roles, strong pre-sales experience, technical fluency with APIs and enterprise IT ecosystems, experience with AI/agentic workflows and change management, German and English fluency, and willingness to travel up to 25%. The engagement model is fractional, supporting up to three enterprise customers at 33%, 50%, or 100% dedication, focusing on strategic advisory rather than delivery of training or custom development, with benefits including equity, wellbeing, and a learning stipend.

The Professional Services TAM role at Miro is for Enterprise customers, focusing on maximizing business value through AI-powered workflows and embedding Miro into their innovation operating models. The TAM acts as a fractional strategic advisor, driving pre-sales and engagement management—shaping proposals, guiding discovery, and articulating the value of services to executives to bridge Sales and Delivery. Responsibilities include engagement management, workflow transformation using Miro’s API/WebSDK/MCP, proactive platform optimization, change management, and co-facilitating quarterly business reviews for ongoing adoption and impact. Requirements include 5+ years in enterprise SaaS or similar roles, pre-sales experience, strong technical fluency with APIs and enterprise IT ecosystems, experience with AI/agentic workflows, German and English fluency, and willingness to travel up to 25%, with a fractional model supporting up to three enterprise customers. The role sits within a collaborative, diverse, and mission-driven culture offering a benefits package (equity, wellbeing, equipment allowance, L&D stipend) and opportunities to shape AI-powered collaboration for global customers.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes in the Innovation Workspace by pairing strategic advisors, onboarding experts, and technical account managers to transform collaboration and innovation, powered by agentic AI on Miro’s platform. The Technical Account Manager (TAM) acts as a fractional strategic advisor, partnering with Enterprise customers to maximize business value, guide workflow optimization, drive AI-powered adoption, and embed Miro into their innovation operating models, while also contributing to pre-sales and engagement management. Key responsibilities include working with Sales to qualify opportunities, leading discovery workshops, drafting proposals, articulating the value of Professional Services, guiding AI-driven workflow design using Miro’s API, WebSDK and MCP, and delivering proactive optimization, change management and quarterly business reviews. Requirements include 5+ years in enterprise SaaS consulting/related roles, strong pre-sales experience, fluency with APIs and enterprise IT ecosystems, experience with AI and agentic workflows, platform analytics skills, executive-level facilitation, German and English fluency, and up to 25% travel, with MCP and low/no code tooling as a plus. The engagement model is fractional, supporting up to three enterprise customers at 33%, 50% or 100% dedication, with a focus on strategic advisory rather than technical support or custom development, and Miro offers a collaborative culture and benefits such as equity, wellbeing support, a learning stipend, and location-specific details.

The Professional Services team at Miro helps Enterprise customers achieve strong outcomes by combining strategic advisors, onboarding experts, and technical account managers to embed AI-powered workflows on the Innovation Workspace. The Technical Account Manager (TAM) partners with Enterprise customers as a fractional strategic advisor, guiding pre- and post-sale activities, shaping engagements with Sales and GTM teams, and ensuring measurable business outcomes from Miro’s platform. Key responsibilities include engagement management and pre-sales, designing AI-driven workflows and integration strategies, proactive platform optimization, change management for scaling adoption, and quarterly business reviews to track progress and inform strategy. Candidates should have 5+ years in enterprise SaaS roles, strong pre-sales and proposal experience, solid technical fluency with APIs and IT ecosystems, experience with AI and agentic workflows, and fluency in German and English, plus up to 25% travel; MCP and low/no code tooling are a plus. The role is a fractional engagement with up to three enterprise customers, focused on strategic advisory rather than pure technical support, in a collaborative, inclusive environment that offers global benefits, equity, and ongoing growth opportunities.

The Professional Services team at Miro helps Enterprise customers achieve exceptional outcomes through the Innovation Workspace, leveraging agentic AI and the platform. The Technical Account Manager (TAM) acts as a fractional strategic advisor, guiding workflow optimization, AI-powered adoption, and embedding Miro into customers’ innovation operating models, while also participating in pre-sales and engagement management. Responsibilities include partnering with Sales to scope complex services, running discovery workshops, shaping proposals, designing AI-driven workflows, advising on integrations via Miro APIs/WebSDK/MCP, and driving adoption and change management at scale. Candidates should have 5+ years in enterprise SaaS, strong technical fluency with APIs and enterprise IT ecosystems, experience with AI/agentic workflows, ability to lead large-scale change, German and English fluency, and willingness to travel up to 25%, with MCP and low/no code tooling familiarity as a plus. The engagement model is fractional, supporting up to three enterprise customers at 33/50/100% dedication, focusing on strategic advisory rather than training or custom development, with global benefits, equity, and a strong emphasis on diversity and belonging.

The Professional Services organization at Miro helps Enterprise customers achieve exceptional outcomes with the Innovation Workspace, powered by agentic AI and the platform, through a team of strategic advisors, onboarding experts, and technical account managers. The Technical Account Manager (TAM) will partner with Enterprise customers post-sale and also support pre-sales, shaping and positioning engagements with Sales to translate discovery into well-scoped proposals and measurable business outcomes. Responsibilities include engagement management, leading discovery workshops, guiding AI-driven workflow design across the Discover–Define–Deliver lifecycle, recommending integration strategies using Miro’s API, WebSDK, and MCP, embedding Miro into existing systems, and driving proactive optimization, change management, CoE support, and quarterly business reviews. Requirements include 5+ years in relevant enterprise SaaS roles, pre-sales experience, strong technical fluency with APIs and IT ecosystems, experience with AI and agentic workflows, data-driven analytics, executive facilitation, and fluency in German and English, with willingness to travel up to 25%. The role operates under a fractional engagement model (supporting up to three enterprise customers at 33%, 50%, or 100% dedication) with a strategic advisory focus—not delivery of training or custom development—and is paired with a comprehensive benefits package and a collaborative, inclusive culture.

The Professional Services organization at Miro helps Enterprise customers achieve outcomes in the Innovation Workspace, with the Technical Account Manager (TAM) acting as a fractional strategic advisor to maximize business value, guiding workflow optimization, AI-powered adoption, and embedding Miro into customers’ innovation operating models while also participating in pre-sales and engagement management. Responsibilities include partnering with Sales to identify and qualify opportunities, leading or contributing to discovery workshops, articulating the value of Professional Services, and contributing to bookings and pipeline through timely proposal development. The TAM guides AI-driven workflow design across the Discover–Define–Deliver lifecycle, recommends integration strategies using Miro’s API, WebSDK, and MCP, and provides guidance on embedding Miro into customers’ systems and ways of working, plus proactive optimization by monitoring platform health and adoption. Additional duties include change management and scaling with Centers of Excellence, co-facilitating Quarterly Business Reviews, providing adoption analytics, and meeting requirements of 5+ years in relevant roles, strong technical fluency, AI experience, German & English fluency, and up to 25% travel. The engagement model includes a pre-sales contribution and a fractional approach supporting up to three enterprise customers at 33/50/100% dedication, with a focus on strategic advisory (not technical support or custom development), and benefits such as equity, wellbeing, WFH allowance, L&D stipend, and a diverse, inclusive culture at Miro.

Miro’s Professional Services team helps Enterprise customers achieve exceptional outcomes with the Innovation Workspace, and they are hiring a Technical Account Manager (TAM) to act as a fractional strategic advisor who guides workflow optimization, AI-powered adoption, and embedding Miro into customers’ innovation operating models, with involvement in pre-sales and engagement management. The TAM will partner with Sales and the Go-To-Market organization to shape, scope, and position engagements, contribute to customer discovery and proposal development, and define measurable business outcomes bridging the Sales promise to Delivery. Responsibilities include Engagement Management & Pre-Sales, Workflow Transformation using Miro’s API/WebSDK/MCP, Proactive Technical Optimization, Change Management & Scaling, and Strategic Alignment with Quarterly Business Reviews. Requirements include 5+ years in enterprise SaaS-related roles, pre-sales experience, strong technical fluency with APIs and enterprise IT, experience with AI and agentic workflows, analytics, executive facilitation, German & English fluency, and up to 25% travel. The engagement model is fractional (up to three enterprise customers at 33/50/100%), focused on strategic advisory rather than training or custom development, with a collaborative, diverse culture and a benefits package.