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Atlassian offers flexible work options (office, home, or a mix) and hires in any country with a legal entity, but this role must be based in South Korea and aligned to Korea Standard Time with fluency in both Korean and English. You will own, troubleshoot, and resolve customer technical issues using collaboration, root cause analysis, and SOPs, and provide technical support across tickets, phone, and screen shares, escalating issues promptly per procedures. You will be the escalation contact, leveraging soft skills and SME knowledge to help customers, perform case reviews to identify trends, and develop action plans for support engineers and contribute to continuous improvement projects. You will understand customer use cases, advocate for their needs to influence feature requests and bug fixes, and create and review knowledge-based articles, SOPs, best practices, and documentation for end users and the global team; you will ramp quickly on new technologies for customer-facing work. You will collaborate with diverse teams to drive operational improvements, be prepared for occasional weekend shifts, influence customers/partners to adopt best practices and migrate from On-prem to Cloud, engage multiple Atlassian teams (Customer Success, Sales, Engineering) for migration outcomes, and participate in release readiness activities.

Atlassian offers flexible work options (office, remote, or hybrid), but this specific role requires being based in South Korea with KST hours and fluency in both Korean and English. The company hires people in any country where it has a legal entity. Responsibilities include owning, troubleshooting, and solving customer technical issues using best practices and root-cause analysis, escalating as needed and providing multi-channel support (tickets, phone, screen shares) while serving as the escalation owner. You will perform case reviews to identify trends, develop action plans for support engineers, advocate for customer needs to influence feature requests and bug fixes, and create/maintain knowledge articles, SOPs, and end-user documentation. You will ramp quickly on new technologies, collaborate with diverse teams and regions in line with Atlassian values, participate in release readiness, handle occasional weekend shifts, and coordinate across Customer Success, Sales, and Engineering to migrate customers from On-prem to Cloud.

Zendesk is hiring an Account Executive for Commercial B2B SaaS to grow the customer base, build relationships, and expand existing partnerships by presenting innovative solutions aligned to customers’ goals. Key duties include driving top-line revenue, nurturing satisfaction and retention, cross-selling to optimize account revenue, using data and insights to improve new business and retention, and leading complex, value-based sales cycles with executive sponsorship. Requirements include a BA/BS or equivalent, 3+ years in B2B sales or solution engineering (preferably SaaS) with a proven track record, experience with multi-month sales cycles and renewals, ability to engage VP/C-level executives, strong presentation and negotiation skills, and familiarity with tools like Salesforce, Outreach, and Clari, plus willingness to travel. Zendesk emphasizes powering exceptional service and human connections, offers a hybrid work model, and is committed to fairness, diversity, equity, and inclusion, while noting AI screening and accommodations are available upon request. The ideal candidate is entrepreneurial, collaborative, and growth-driven, capable of building executive-level relationships and leveraging industry insights to exceed quarterly and annual revenue targets.