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The job opening is for a Technical Architect within Zendesk's Managed Services team, which assists customers in optimizing their use of Zendesk products. The role includes responsibilities such as collaborating with customer subject matter experts (SMEs), understanding customer needs, and designing effective technical solutions for their workflows. Candidates are expected to have a Bachelor’s degree or equivalent experience, along with 1-2+ years in consulting or programming, with proficiency in languages such as Ruby, Python, or Java. Important skills include strong analytical abilities, excellent communication, and experience with RESTful APIs, while familiarity with Zendesk products and certifications are considered an advantage. Zendesk promotes a dynamic workplace culture, offers flexible work arrangements, and emphasizes diversity and inclusion in hiring practices.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.

Zendesk is seeking a dedicated software engineer to join their Contact Center team, focusing on enhancing the Voice product's functionality and integrations. The ideal candidate will be involved in all phases of the software lifecycle, including design, implementation, testing, and deployment, while taking ownership of features and bug fixes. Applicants should have experience with JavaScript (React) and either Ruby/Rails or Golang, along with strong communication and collaboration skills. Zendesk promotes a hybrid work environment that encourages onsite connection and remote flexibility, with an emphasis on diversity, equity, and inclusion in the workplace. The position offers a competitive annual salary range in Poland, alongside potential bonuses and benefits based on experience and capabilities.

The Group Marketing Manager for Commercial and SMB at Zendesk is responsible for leading regional marketing initiatives that enhance demand and customer engagement while driving business growth. The role involves developing localized campaigns, managing a high-performing team, and collaborating with sales and other stakeholders to ensure alignment with business objectives. Key qualifications include over 10 years of marketing experience, particularly in campaigns and demand generation, alongside exceptional leadership and communication skills. Candidates should be data-driven, capable of measuring campaign performance, and experienced in multi-channel marketing approaches. This position offers a hybrid work model and a competitive salary range, while Zendesk emphasizes diversity and inclusion in their hiring practices.

The job role primarily involves managing a portfolio of Managed Services customers to enhance their use of Zendesk products. Responsibilities include prioritizing work tasks, maintaining product expertise, educating customers, and ensuring high-quality service delivery. Candidates should possess a Bachelor's degree, over five years of consulting or customer success experience, strong communication skills, and the ability to multitask effectively. Zendesk promotes a supportive workplace culture focused on work-life balance, inclusivity, and community engagement, with a hybrid working model in Mexico City or Mexico State. The company is an equal opportunity employer committed to fostering diversity and providing accommodations for applicants with disabilities.

Zendesk is seeking a Machine Learning Engineering Manager for its AI Copilot team, focusing on delivering AI/ML features for its customers. The role involves leading and mentoring a team of Machine Learning Engineers and Scientists, enhancing software delivery, and fostering an inclusive work environment. Candidates should possess experience managing teams, expertise in machine learning project delivery, and strong communication and prioritization skills. Preferred qualifications include experience with ML operations and tools related to large language models, SQL, and DBT. The position supports a hybrid work model, allowing a mix of in-office collaboration and remote work, and emphasizes diversity and inclusion within the workplace.

Zendesk is seeking a highly technical Senior Product Manager to enhance the customer experience (CX) through innovative software and AI technologies. The role focuses on automating routine tasks to improve agent efficiency and customer satisfaction, with responsibilities including defining the product roadmap and collaborating with cross-functional teams. Candidates should have over four years of product management experience, strong prioritization skills, and a proven track record in building AI-powered features. Zendesk emphasizes a supportive and inclusive work environment, offering hybrid work flexibility and opportunities for professional growth. The company is committed to diversity, equity, and inclusion, ensuring fair treatment for all applicants and employees.

Zendesk is launching a new IT Asset Management (ITAM) product aimed at enhancing enterprise-scale asset tracking and compliance-focused IT workflows. To support this initiative, they are establishing an ITAM Integrations team that will focus on developing a platform connecting external IT asset management systems to Zendesk's ITAM, optimizing data synchronization and automation. The company seeks a Senior Software Engineer with experience in backend or full-stack development, particularly in integration architecture and scalable data processes, to help build and scale this platform. Responsibilities will include designing enterprise-grade integration workflows, implementing event-driven architectures, and collaborating with cross-functional teams to define integration standards. The position offers a hybrid work culture, competitive salary, and opportunities for growth within a strategically important new product for Zendesk.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for their AI-driven Zendesk Copilot. This role involves driving high-impact design initiatives, aligning design strategies with business goals, and enhancing human-centered design practices. The successful candidate will have a strong background in product design, mentorship experience, and a systems-thinking approach to complex challenges. Responsibilities include shaping product experiences, leading cross-functional collaboration, and ensuring design excellence. The position offers a hybrid work environment, emphasizing both in-person collaboration and remote flexibility, while Zendesk prioritizes diversity, equity, and inclusion in its hiring practices.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to develop creative, scalable security solutions within a cloud-based environment tailored for SaaS operations. Daily responsibilities will include designing and implementing advanced threat prevention infrastructure, integrating security technologies, and collaborating with various teams to enhance cybersecurity practices. Applicants should possess at least 5 years of relevant security experience, strong programming skills, and a solid understanding of AWS products. Preferred qualifications include security and cloud-based certifications, as well as experience with modern AI solutions in security contexts. The position offers a hybrid work environment and an annual salary range in Poland of zł235,000.00 to zł353,000.00, along with additional incentives.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.

The job description outlines the role of a Scrum Master at Zendesk, focusing on fostering high-performing teams within an Agile environment and supporting the company's hybrid Agile-SDLC framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams through the entire delivery process, emphasizing continuous improvement and alignment with organizational standards. Responsibilities include facilitating Agile ceremonies, tracking delivery metrics, removing obstacles, and coaching team members on Agile principles. Key qualifications required for candidates include a BA/BS degree or equivalent experience, certification as a Scrum Master, and six or more years of relevant experience, particularly in IT and SaaS environments. The position requires a commitment to working from Mexico City or Mexico State, with a hybrid work model that balances in-office collaboration and remote flexibility.

The job of a Senior Services Consultant at Zendesk involves leading the technical delivery for customers, ensuring that implementations are aligned with business goals. Key responsibilities include providing technical expertise, designing solutions, configuring services in AWS, collaborating with cross-functional teams, and conducting client training sessions. Candidates should have at least three years of experience in customer-facing roles, cloud-based solution deployment, and AWS environment implementation, along with strong programming skills in languages like Python. The position offers a hybrid work model, allowing for both in-office and remote work, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace. Overall, the role requires a passion for building contact center solutions and effective communication skills.

Zendesk is looking for a Manager of IT Quality Assurance, who is proactive, detail-oriented, and experienced in quality assurance methodologies. The candidate will establish a quality center of excellence, focusing on best practices and automated testing to enhance IT solutions' reliability. Key responsibilities include developing testing strategies, leading automated testing initiatives, driving quality process improvements, collaborating with cross-functional teams, and managing documentation processes. Requirements include a Bachelor’s degree in a related field, over 8 years of experience in IT quality assurance, proficiency in programming and automation tools, and strong analytical and communication skills. The role offers a hybrid work environment based in Karnataka or Maharashtra, with a commitment to diversity and inclusion in the workplace.

Zendesk is seeking a Senior Staff Software Engineer to lead the development of its new IT Service Management platform, focusing on change management and automation for enterprise operations. The role involves system design, development, and integration of scalable workflows, while collaborating with cross-functional teams to ensure high-quality software delivery. Candidates should have extensive experience in software engineering, particularly with Ruby on Rails, relational databases, and API development, alongside strong problem-solving and communication skills. The position offers opportunities for mentorship and leadership within a supportive team, promoting continuous learning and innovation. Zendesk values work-life balance with a hybrid working model and is committed to diversity and inclusion in the workplace.

The Manager, Compensation COE leads a global team of Compensation Analysts responsible for designing, implementing, and administering compensation programs and initiatives. This role collaborates with various internal stakeholders to align compensation frameworks with company objectives and market best practices, while also providing advanced analytics to influence policy development. Key responsibilities include managing complex projects, creating tools for operational excellence, and serving as a subject matter expert on compensation practices and regulations. The position requires a Bachelor's degree and significant experience in compensation or human resources, with skills in partnership building, analytical tools, and communication being essential. Zendesk offers a hybrid work environment and prioritizes diversity and inclusion in its hiring practices.

The job position is for a Senior Analyst in Product Analytics at Zendesk, focused on analyzing customer behavior to enhance product adoption and retention. Responsibilities include performing in-depth analyses of customer data, identifying consumption trends, and collaborating with teams to support strategic product development decisions. Ideal candidates should have a background in quantitative fields, proficiency in SQL, experience with data visualization tools, and a self-motivated approach to learning. The role mandates physical presence in Mexico City or the State of Mexico and follows a hybrid work model, combining in-office and remote work. Zendesk promotes diversity and inclusion in the workplace and provides accommodations for applicants with disabilities.

Zendesk QA is looking for innovative experts to join their team in developing AI-driven customer service quality assurance solutions, based in Estonia with a hybrid work model. Candidates should have at least three years of back-end development experience, proficiency in programming languages like Go and Python, as well as familiarity with cloud technologies like Kubernetes and Google Cloud Platform. The role involves building and optimizing APIs, implementing security measures, and performing code reviews, among other responsibilities. Zendesk promotes an inclusive workplace and is committed to diversity, offering accommodations for applicants with disabilities. The company values independence in work while encouraging collaboration and connection through regular in-office interactions.

Zendesk is seeking an Engineering Manager to lead the AI/ML Platform team, which is essential for enhancing customer experience through AI-driven applications for clients like Airbnb and Uber. The manager will oversee the development of infrastructure for Large Language Model (LLM) applications, including an LLM Proxy and related tools, while ensuring that projects align with the company's strategic goals. They will work closely with various stakeholders to enhance software delivery, service reliability, and maintain strong engineering practices focused on observability and security. Candidates should possess experience in managing engineering teams within the ML/AI domain, and have a solid understanding of LLM systems and ML platform components. Zendesk offers a flexible working environment, opportunities for professional growth, and promotes diversity and inclusion within the workplace.