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Zendesk is seeking a Counsel for Employment across the Americas, specifically focusing on the US, Canada, Mexico, and Brazil. The successful candidate will join the Global Employment Legal team and will be responsible for addressing complex employment law challenges while balancing business needs and legal compliance. Key responsibilities include providing legal guidance, identifying employment law risks, training HR stakeholders, and collaborating on workplace policies and initiatives. The role requires at least seven years of experience in employment law, preferably within multinational companies, and demands proactive problem-solving skills. Compensation for the position ranges from $170,000 to $254,000 annually, with a hybrid work model allowing for both in-office and remote work.

Zendesk is seeking a Senior Corporate Account Executive to drive growth in Korea's B2B SaaS market, focusing on building relationships and closing deals. The role involves acquiring new customers, managing existing relationships, cross-selling products, and using data to enhance both sales strategies and client retention. Candidates should hold a BA/BS degree with at least five years of relevant experience, be bilingual in English and Korean, and possess strong sales skills and organizational abilities. The company promotes a hybrid work environment, emphasizing collaboration while offering remote work flexibility. Zendesk is committed to diversity and inclusion, providing equal opportunities and reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive to drive B2B sales and grow their account base in the Greater China Region. The ideal candidate will focus on acquiring new customers, managing relationships, and seeking opportunities to expand account revenue through innovative solutions. Key responsibilities include developing sales strategies, nurturing customer satisfaction, and effectively using data insights to enhance retention and prospecting efforts. Candidates should have at least 2 years of relevant experience in SaaS, bilingual skills in English and Mandarin, and strong communication and negotiation abilities. Zendesk promotes diversity, equity, and inclusion in the workplace and offers a hybrid working model.

Zendesk is seeking a Corporate Account Executive to drive B2B sales growth in the South East Asia region, focused on expanding their account base and building customer relationships in the SaaS sector. The role involves acquiring new customers, managing existing relationships, and using data insights for effective prospecting and retention strategies. Candidates should have at least two years of sales experience, preferably in SaaS, and possess strong communication, negotiation, and organizational skills. A BA/BS degree or equivalent experience is required, alongside proficiency in English and potentially other languages. The company values diversity, equity, and inclusion, and offers a hybrid working model for employees.

Zendesk is hiring a Collections Specialist to enhance financial health and support global operations. The role requires managing a high-volume portfolio of customer accounts, resolving discrepancies, and maintaining positive relationships while minimizing outstanding receivables. Candidates should possess a Bachelor’s degree in Accounting or Finance, along with 2+ years of experience in Accounts Receivable and B2B collections. Key responsibilities include executing collection strategies, collaborating with various internal teams, negotiating payment arrangements, and participating in continuous improvement efforts. The position follows a hybrid work model requiring office attendance twice weekly and is open to applicants committed to diversity and inclusion.

Zendesk is seeking a Corporate Account Executive to help expand their account base in Australia, focusing on B2B sales within the SaaS sector. The role involves driving revenue growth by acquiring new customers, managing existing relationships, and pursuing opportunities to cross-sell products. Ideal candidates should possess a BA/BS degree, at least two years of relevant sales experience, and strong communication and negotiation skills. Successful executives will utilize Salesforce and other sales tools to develop a robust sales pipeline and exceed revenue goals. Zendesk promotes a diverse, inclusive workplace and offers flexible working arrangements, emphasizing their commitment to fair hiring practices and equal opportunity employment.

Zendesk is searching for a Senior Solutions Consultant who will play a vital role in connecting customer visions with technical solutions, ultimately enhancing customer experiences. The consultant will support sales efforts for both Mid-Market and Enterprise/Strategic Accounts in South Korea and the APAC region by leading the technical sales cycle, conducting discovery sessions, and designing tailored solutions on the Zendesk platform. Essential responsibilities include delivering product demonstrations, addressing technical inquiries, and collaborating with cross-functional teams to influence product development. Ideal candidates will have over five years of relevant experience, native-level fluency in Korean, and strong technical proficiency in Enterprise SaaS solutions. Zendesk promotes a hybrid work environment and values diversity and inclusion within its workforce, ensuring equitable opportunities for all applicants.

Zendesk is looking for a Commercial Account Executive to manage and close sales opportunities within a designated territory. This role requires exceeding sales goals, building a pipeline of new and existing business, and conducting product presentations and demos. Candidates should have substantial experience selling software, particularly SaaS, and a proven track record of success with mid-market companies. The position entails tracking sales activities using Salesforce, maintaining relationships with clients, and possessing strong technical knowledge. Zendesk promotes a balanced work environment with hybrid work options and emphasizes diversity and inclusion in its workforce.

Zendesk is looking for a Group Manager, Localization, who will report to the Senior Director of Lifecycle Marketing and lead localization efforts to ensure a consistent experience for global customers. The role requires developing a comprehensive localization strategy, managing content quality, and driving innovation, while fostering a high-performing team culture. Candidates should have over 10 years of experience in localization or related fields, preferably within a B2B SaaS environment, and possess strong leadership and analytical skills. The position offers a hybrid work environment, allowing for both in-office collaboration and remote work flexibility. The salary range for this position is $134,000 to $202,000 annually, with additional potential for bonuses and benefits.

The Platform Architect (Zendesk AI) is tasked with overseeing all technical and competitive aspects of the Zendesk AI customer engagement strategy. This role requires candidates to be both sales-oriented and technically skilled, demonstrating successful experience in engaging Enterprise and Mid Market executives about software solutions. Responsibilities include collaborating with Sales, Marketing, and Product Managers while delivering technical product demonstrations and supporting customer trials. Required qualifications include experience with Customer Service Software, strong communication skills, and proficiency in Japanese and English, while preferred qualifications involve industry-specific expertise and previous consulting experience. Zendesk promotes a hybrid work environment and emphasizes diversity and inclusion in its hiring practices.

Zendesk is hiring a Lead User Experience Researcher to collaborate with cross-functional teams in creating strategic research plans that enhance user experience. The role involves understanding customer needs through various research methods, leading research initiatives, and documenting user behavior to inform product design. Candidates should possess a portfolio demonstrating mixed research methods, experience in B2B or SaaS environments, and expertise in applied statistics. Responsibilities include executing research projects, mentoring the research team, and advocating for user-centered design. Additionally, Zendesk promotes a hybrid working environment while emphasizing diversity, equity, and inclusion in its workplace practices.

Zendesk is announcing its Marketing Internship Program for Summer 2026, inviting motivated students and recent graduates to apply for various positions in a vibrant global marketing environment. The internships offer hands-on experience in areas like digital marketing, product promotion, public relations, and more, allowing interns to contribute to real projects while learning from seasoned professionals. Ideal candidates should be pursuing or have completed a degree in relevant fields and possess strong communication and organizational skills, as well as a basic knowledge of digital marketing tools. Interns will work from Zendesk’s San Francisco office with a hybrid work model and have the opportunity to develop their skills in digital marketing and AI-driven customer experiences. Zendesk is committed to diversity and inclusion, and offers a supportive environment with mentorship and networking opportunities.

The job description details the position of a Product Manager for the Zendesk Data Platform (ZDP), where the individual will design and deliver core data services across Zendesk’s product and analytics teams. Responsibilities include translating business needs into product requirements, managing operations, improving data access processes, collaborating with engineering teams, and analyzing platform KPIs. The ideal candidate should have experience in product management, familiarity with cloud-based data platforms, strong communication skills, and the ability to resolve workflow issues. A bachelor's degree in a related field and at least 2 years of experience in product management or related areas are basic qualifications for the role. Zendesk promotes a diverse and inclusive workplace and allows for hybrid work arrangements while adhering to legal guidelines regarding application screening.

The job description outlines a hybrid work model at Zendesk, where employees work both remotely and in the office, with a flexible schedule determined by the hiring manager. Zendesk aims to enhance customer service through its software, streamlining communication for brands. The company is committed to providing an inclusive and fulfilling work experience while fostering diversity, equity, and inclusion in the workplace. Applicants should be aware that artificial intelligence may be used in the screening process for this position. Additionally, Zendesk offers accommodations for applicants with disabilities or disabled veterans, emphasizing compliance with relevant laws and support for equal opportunity.

The Senior Manager of Marketing Operations at Zendesk will lead a small team to drive business growth and improve marketing technology maturity. This role involves optimizing the lead funnel lifecycle, from creation to qualification, while fostering a culture of experimentation and collaboration with various stakeholders. The candidate should possess strong leadership and communication skills, and have hands-on experience with key marketing technology platforms like Marketo and Salesforce.com. A bachelor's degree and over seven years of relevant experience are required, along with the ability to translate complex data into actionable insights. The position offers a hybrid work model and a salary range of $146,000 to $220,000, among other benefits.

The Senior Solutions Consultant at Zendesk plays a pivotal role in the sales cycle by focusing on artificial intelligence (AI) and its potential to enhance customer and employee experiences. This position requires expertise in AI technologies, such as LLMs and ChatGPT, and the ability to communicate complex ideas to a wide range of stakeholders. Key responsibilities include managing technical engagements, coordinating with various teams, and evaluating the sustainable impact of AI on customer interactions. Candidates should have over five years of presales experience, strong interpersonal skills, and proficiency in web technologies, along with a Bachelor's degree or equivalent experience. Zendesk emphasizes inclusivity in its hiring process and uses AI to screen applications while encouraging diverse participation in the workplace.

The Principal Solutions Consultant at Zendesk is tasked with managing the technical and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise to engage Enterprise and Mid Market executives effectively. This role entails collaboration with Sales, Marketing, and Product Managers to serve as a technical liaison, ensuring customer satisfaction through proactive communication and support. Candidates are expected to have over seven years of presales experience, proficiency in web technologies, and the ability to lead complex deals. Additionally, strong interpersonal, communication, and problem-solving skills are essential, along with the capability to understand customer needs and develop tailored solutions. Zendesk promotes a diverse and inclusive work environment, offering hybrid work options and making accommodations for applicants with disabilities.

The role of an AI Specialist in Customer Success at Zendesk focuses on helping customers achieve business outcomes quickly using their AI solutions. This position aims to drive AI adoption, ensuring customers derive value from Zendesk's Advanced AI Agents while collaborating with various customer stakeholders from administrative to executive levels. Key responsibilities include proactive customer engagement, strengthening relationships, and delivering a world-class customer experience by minimizing time-to-value for AI implementations. The ideal candidate will have extensive experience in customer success, fluency in Spanish and English, and a strong understanding of technology adoption, particularly in AI solutions. The role operates in a hybrid work environment, emphasizing collaboration within Zendesk's global teams while also allowing for flexible remote work.

Zendesk is hiring a Principal Product Manager to lead strategy and execution for their Employee Services product line, which includes product analytics, outbound strategy, and the internal Customer 0 initiative. The role entails defining KPIs, collaborating with data teams to derive insights, and reporting on product performance. Additionally, the manager will represent Employee Services externally, partnering with sales and marketing while incorporating customer feedback to refine strategic positioning. Candidates should have over 10 years of product management experience, strong analytical skills, and familiarity with employee experience and enterprise SaaS tools. Zendesk promotes a hybrid work culture and is committed to diversity, equity, and inclusion in hiring practices.

Zendesk is looking for an experienced Director of IT Customer Service and Support to lead a high-performing team focused on customer-facing processes, particularly the Onboard to Renew (OTR) value stream. The role involves team leadership, strategic business partnership, overseeing system operations, and enhancing processes through AI integration. The ideal candidate should possess a strong background in customer service technology, with at least 10 years of experience in IT customer service - including 5 years in leadership - and should be adept at building cohesive, distributed teams. Core values of exceptional service, simplicity, pride in work, and mutual care within the team guide the role. Additionally, Zendesk emphasizes diversity and inclusion, offering a hybrid work environment and a commitment to fair hiring practices.

The Business Process Manager at Zendesk will lead transformation efforts to improve business operations and processes, enhancing customer experience through strategic analysis and implementation of improvements. Responsibilities include managing and developing a team, establishing operational rhythms, and fostering a culture of continuous improvement. The role requires significant experience, including over seven years in business operations and two years in people management, with proficiency in Continuous Improvement (CI) methods and project management tools. Zendesk emphasizes a supportive, inclusive work culture with flexible remote working options while ensuring a strong community and diversity commitment. The position is based in Mexico City or State and will involve a hybrid working experience that encourages collaboration and personal connection among team members.

Zendesk is a leading company in customer experience solutions that aims to enhance customer interactions through its Contact Center Center of Excellence (CoE). They are looking for a seasoned Contact Center Partner Solutions Consultant with deep knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS, to lead partner onboarding and provide technical enablement. Key responsibilities include driving partner onboarding, co-selling support, architecting solutions, and mentoring teams, while ensuring alignment with compliance and best practices. Candidates should have significant experience in solution architecture, technical training, and be adept at translating complex information for various audiences. The position offers a competitive salary range of $151,000.00-$227,000.00, with additional compensation possibilities, reflecting Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Software Engineer based in Pune, specializing in high-scale data-processing applications for their Real-time Reporting & Analytics pipeline. The role involves designing, implementing, and optimizing systems, with a focus on large-scale cloud applications and real-time data processing. Candidates should have over four years of experience in software engineering, proficiency in technologies such as Kafka and AWS, and a strong ability to communicate and collaborate across teams. The position requires a hybrid work model, where the engineer will work both remotely and onsite at the Karnataka or Maharashtra office. Zendesk emphasizes diversity and inclusion in their hiring practices and aims to provide reasonable accommodations for applicants with disabilities.

Zendesk is looking for a Vice President, Treasurer, to lead its global treasury function aimed at optimizing liquidity and driving growth. The responsibilities include developing cash and capital structure strategies, managing risks related to liquidity, and ensuring effective cash management across global operations. The role involves collaboration with various executive teams to enhance cash flow forecasting and negotiate banking operations, as well as presenting key insights to lenders and the Audit Committee. Ideal candidates should have over 15 years of treasury experience, strong leadership capabilities, and a deep understanding of global finance regulations and practices. The position offers a hybrid work environment and competitive compensation, along with Zendesk’s commitment to diversity and inclusion in the workplace.

Zendesk is seeking an experienced Paralegal to join its legal team, focusing on Litigation and Global Employment Legal functions. The role involves supporting worldwide dispute resolutions, managing employee disputes, and collaborating with various internal teams and external counsel. Candidates should have a Bachelor’s degree or Paralegal Certificate, at least five years of litigation experience, and strong organizational skills. The position will report to the VP of Legal Global Employment and involves a hybrid work model, combining in-office and remote work. Zendesk emphasizes diversity and inclusion and will use AI-related tools for screening job applications while committing to accommodate any disabilities during the hiring process.

Zendesk is a company focused on delivering modern customer service solutions powered by AI, serving over 160,000 businesses globally. They are looking for a Senior Director of Commercial Pricing Strategy to shape their revenue models and go-to-market strategies, overseeing various initiatives in pricing, packaging, and monetization. This role requires collaboration across multiple teams and strong expertise in SaaS pricing, with a focus on competitive offers, revenue transitions, and lifecycle analytics. Candidates should have a relevant educational background, over ten years of pricing strategy experience, and proven leadership abilities. The position offers a competitive salary range of $206,000 to $308,000 annually, along with other incentives, and Zendesk promotes a diverse and inclusive workplace.

Zendesk is looking for a Principal Engineer – Data Platform Architecture to lead the architecture of its Data Platform (ZDP), ensuring it is efficient, secure, and cost-effective. This hands-on role involves setting the technical direction for data ingestion, management, and analytics, particularly utilizing Snowflake-based infrastructure. The principal engineer will be responsible for the overall architecture, ensuring scalability and reliability while advising on strategic data solutions. The position requires extensive experience in data engineering, particularly with Snowflake, OLAP warehousing, and cloud-native solutions, alongside a strong ability to communicate complex technical concepts to diverse stakeholders. Zendesk emphasizes a commitment to diversity and inclusion, offering flexibility in work arrangements while outlining competitive salary ranges and benefits for the role.

Zendesk is seeking a technical support expert with strong troubleshooting abilities to provide assistance through various communication channels such as messaging, email, and social media. The ideal candidate will have at least five years of experience in technical support, particularly with SaaS products, and possess excellent communication skills for effectively conveying technical concepts. Key responsibilities include resolving customer issues, collaborating with teams to find solutions, and empowering users through knowledge-sharing. Preferred qualifications include experience with RESTful APIs, SaaS troubleshooting, and familiarity with programming languages like HTML and JavaScript. Zendesk promotes a hybrid work environment and values diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Manager of Sales Acceleration to enhance customer relationships by leading sales initiatives and solving complex data challenges. The role involves analyzing data to drive sales growth, developing strategic plans to optimize sales processes, and collaborating with various teams to ensure effective sales enablement. Candidates should have a bachelor's degree, 3-5 years of relevant experience in software/SaaS strategy or management consulting, and strong analytical and communication skills. The position offers flexibility for remote work, with a salary range of $146,000 to $218,000, plus potential bonuses and benefits. Zendesk promotes diversity and inclusivity in the workplace, providing a supportive environment for all employees.

Zendesk for Startups is looking for a Startup Partnerships Manager to lead the Bay Area VC community, aiming to enhance revenue growth by fostering relationships within the local startup ecosystem. This role involves strategic planning, building partnerships, and executing programs designed to support high-potential founders and increase Zendesk's visibility and presence in the region. The ideal candidate should have extensive experience in business development within the tech sector, a deep understanding of the Bay Area startup landscape, and strong relationship-building skills. Key objectives for the role include establishing Zendesk as a leading customer experience provider, improving marketing pipelines, and driving revenue growth through effective engagement with startups and investors. Additionally, Zendesk emphasizes a hybrid working model and values diversity and inclusion in its hiring practices.

Zendesk is seeking a seasoned Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for their workforce. The role requires a blend of technical skills and collaboration, with responsibilities including network design, maintenance, security compliance, and support for audiovisual systems in corporate settings. Candidates should possess a bachelor’s degree in a related field and over five years of experience in network engineering, along with familiarity in various networking technologies and platforms. Zendesk values a supportive and innovative work culture, promoting continuous learning and a hybrid work model allowing for both in-office and remote work flexibility. The company is committed to inclusivity and equal opportunity, welcoming diverse applicants while providing accommodations for those with disabilities.

Zendesk is looking for a Director of Product Design to oversee the design of its Foundational & Core Platform product areas, which are vital to enhancing customer experiences. The position, based in Melbourne, VIC, involves defining the design vision, driving innovation, and collaborating with senior leaders to integrate design thinking into product strategy. The role requires effective team leadership, mentoring, and fostering an inclusive culture while championing customer-centric design practices. The ideal candidate will have a strong background in enterprise product design, influence at scale, and a commitment to inclusive design principles. Zendesk values diversity and promotes a hybrid working model, offering flexibility while ensuring collaboration across teams globally.

Zendesk is seeking a Senior Account Executive focused on B2B sales to drive growth in the SaaS sector, particularly in the Philippines. This role emphasizes new business development, requiring the candidate to build their own pipeline, acquire new customers, and manage relationships for account retention and expansion. The ideal candidate will have at least four years of experience in B2B sales, exceptional communication skills, and the ability to navigate complex sales cycles while maintaining customer satisfaction. Responsibilities include driving revenue growth, collaborating with internal teams, and leveraging industry knowledge to create strategic partnerships. The role is hybrid, allowing flexibility for remote work while requiring some in-office presence.

Zendesk is seeking a Lead Product Designer for its AI Agents team to enhance its customer experience software through innovative design approaches. The role entails defining a vision for a cutting-edge AI automation platform while nurturing collaborations with Product Managers, Engineers, and other designers to ensure an optimal user experience. The designer will work internationally with teams across Europe and beyond, focusing on creating intuitive designs that facilitate customer adoption of AI solutions. Candidates should have over seven years of experience in SaaS design and a strong portfolio showcasing their work, particularly in generative AI. Additionally, Zendesk emphasizes its commitment to diversity, inclusion, and providing a flexible working environment for its employees.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team, offering a salary range of PLN 235,000.00 to 353,000.00, along with potential annual bonuses and a hybrid work model requiring office attendance one day a week. The role involves designing, developing, and implementing software solutions and integrations while participating in Agile Scrum processes and collaborating on innovative AI-driven projects. Candidates should have over five years of experience in backend or integration engineering, advanced Java skills, and familiarity with cloud technologies, SaaS integrations, and testing methodologies. Zendesk emphasizes a commitment to diversity and inclusion in the workplace, encouraging all qualified individuals to apply.

Zendesk is looking for a Director of Predictive Marketing Analytics, seeking candidates with 9–12 years of experience to enhance their predictive marketing analytics capabilities. The chosen leader will guide a team to deliver impactful insights and predictive models that influence marketing strategy and drive growth, while working closely with marketing and business leaders. Core responsibilities include leading predictive modeling projects, developing advanced attribution models, and applying machine learning techniques for audience targeting. The ideal candidate must possess strong technical expertise, business acumen, and a proven track record in leadership, specifically in translating complex data into actionable insights. The role offers a competitive salary range and a hybrid work environment, reflecting Zendesk's commitment to flexibility and inclusivity.

Zendesk is looking for a Staff Accountant to join its Global Accounting Team, focusing on general ledger maintenance, reconciliation, and financial statement reviews. The role involves collaborating with various departments on accounts payable, receivable, tax, and invoicing, while ensuring compliance with accounting policies and GAAP principles. Candidates should have a bachelor's degree in accounting or finance, along with at least two years of relevant experience, preferably from a Big 4 firm. Key qualifications include a strong understanding of US GAAP, indirect tax regulations, and intermediate Excel skills. Zendesk promotes a diverse and inclusive workplace, offering a hybrid work environment and aims to provide reasonable accommodations for applicants with disabilities.

Zendesk is seeking a Lead Business Architect for its Enterprise Architecture team to enhance business processes and capabilities through structured methodologies. The role involves collaboration with finance and operational teams to define and improve critical capabilities, identify AI/ML use cases, and design organizational structures for efficiency. Candidates should possess over three years of experience in business architecture, documentation skills, and expertise in integrating AI solutions into enterprise workflows. Preferred qualifications include Lean Six Sigma certification, familiarity with Business Architecture tools, and experience in finance-related AI applications. Zendesk emphasizes diversity and inclusion, promotes a hybrid work model, and ensures compliance with equal opportunity employment practices.

Zendesk is seeking a proactive and experienced Business Intelligence (BI) Lead (Senior Analyst) to enhance their enterprise dashboards using contemporary BI tools like Tableau, Looker, and Snowflake. The role involves gathering requirements, conducting data analysis, and developing insightful visualizations, while also mentoring junior BI Analysts and facilitating effective use of BI tools among stakeholders. Candidates should possess strong technical skills in analytics programming and familiarity with data modeling concepts, alongside excellent communication abilities to influence decisions across various levels of the organization. The position requires a Bachelor’s degree and over five years of relevant BI or data analytics experience. Additionally, the role must be fulfilled from Mexico City or Mexico State, offering a hybrid working environment that promotes collaboration and flexibility.

Zendesk is seeking a talented Enterprise Account Executive with a strong background in B2B sales and a passion for the SaaS industry to help grow their Enterprise account base. The role involves acquiring new customers, expanding existing partnerships, and leveraging data insights to drive revenue growth and customer retention. Candidates should have at least eight years of relevant experience, proven success in meeting sales targets, and the ability to navigate complex sales cycles, particularly with high-revenue clients. Successful candidates should also demonstrate strong negotiation and presentation skills while maintaining strategic partnerships with key executives. Zendesk promotes a diverse and inclusive workplace and supports hybrid working arrangements.

Zendesk is seeking a Manager for its Internal Audit team, reporting to the VP of Internal Audit, to enhance the audit function within the company. This role involves overseeing financial compliance, particularly with Sarbanes-Oxley (SOX) and GAAP, while collaborating with various stakeholders to address compliance risks. Key responsibilities include developing and implementing the annual internal audit plan, managing the SOX compliance program, and leading financial and operational audits. Ideal candidates should have a bachelor’s degree, significant experience in auditing, and expertise in the SaaS industry. Zendesk values diversity and offers a hybrid work model, enhancing both collaboration and flexibility for its employees.

Zendesk is seeking a detail-oriented Administrative Assistant to support their teams in Pune, emphasizing a culture of collaboration, excellence, and innovation. The role involves managing calendars, travel arrangements, expense reporting, and other administrative tasks while promoting strong communication and service excellence. Key responsibilities include scheduling across multiple time zones, coordinating travel logistics, reconciling expenses, and assisting with meetings and projects. Candidates should have proven administrative experience, exceptional organizational skills, and proficiency with office productivity tools. Zendesk values continuous growth and offers a hybrid work environment, aiming to create an inclusive and supportive workplace.

The job involves reporting to the Finance & Strategy Sr. Manager and entails responsibilities such as budget review, purchase request approvals, and headcount management in Manila. The candidate will prepare and analyze headcount reports, support financial reporting, maintain financial models, and coordinate departmental budgets while ensuring confidentiality of financial information. Applicants are required to have a Bachelor’s degree in Finance or Accounting with 4-6 years of FP&A experience, strong analytical skills, and proficiency in MS Excel, alongside excellent communication and organizational skills. The position is hybrid, requiring attendance at the office part-time, and highlights the company's commitment to diversity and inclusion. Zendesk aims to create an inclusive work environment and provides reasonable accommodations for applicants with disabilities.

The job description outlines a position in finance and accounting reporting to the Finance and Strategy Process Lead in Manila, focusing on general accounting functions. Key responsibilities include preparing financial reports, managing data from accounting systems, and performing variance analysis, as well as coordinating the corporate budget and assisting with audits. Candidates are expected to have a Bachelor’s degree in Finance or Accounting, 2-4 years of relevant experience, and be comfortable working flexible hours in a hybrid environment. Strong analytical, communication, and organizational skills are required, along with proficiency in MS Excel and experience with financial software preferred. Zendesk emphasizes an inclusive workplace and may use AI for application screening, while offering reasonable accommodations for applicants with disabilities.

Zendesk QA is seeking a Senior QA Engineer to join their rapidly growing international team, focusing on developing AI-driven customer service quality assurance tools. Ideal candidates will have over five years of software testing experience, strong analytical skills, and proficiency with various testing frameworks and tools. Responsibilities include designing testing strategies, developing test suites, conducting load tests, and collaborating with stakeholders to ensure quality standards. The position offers a hybrid work environment, requiring in-office attendance part of the week while allowing for remote work. Zendesk emphasizes diversity and inclusion in its hiring practices and utilizes AI systems for application evaluations in compliance with relevant laws.

Zendesk is seeking an Account Executive to drive growth in their SaaS landscape, focusing on building relationships and utilizing cutting-edge AI solutions. The role involves managing the entire sales lifecycle, from prospecting to closing deals, while nurturing existing customer relationships and developing innovative strategies for account expansion. Candidates should possess at least four years of B2B sales experience, ideally in the SaaS industry, along with the ability to engage C-level executives and a strong understanding of AI and ML principles. The position requires exceptional presentation and negotiation skills, as well as familiarity with sales tools such as Salesforce and Gong. Zendesk promotes a hybrid work environment, combining onsite collaboration with remote flexibility, and emphasizes commitment to diversity and inclusion in hiring practices.

Zendesk is looking for a Senior Operations Manager to strengthen collaboration and efficiency within its Product Development team, particularly working alongside the VP of AI Agents and Knowledge products. The role entails operationalizing and scaling hiring processes to support organizational growth, with a focus on streamlining product development efforts and enhancing team performance. The ideal candidate should possess experience in B2B SaaS, AI/ML, or enterprise software development, and have a track record of improving product quality and velocity. Key responsibilities include collaborating with leadership to identify inefficiencies, implementing scalable workflows, and leading initiatives for team health and performance. This position offers a hybrid work experience, emphasizing in-office collaboration while providing remote flexibility, and is part of Zendesk's commitment to diversity, equity, and inclusion in the workplace.

The job description outlines the role of an Engineering Manager focused on Observability, responsible for leading a skilled team to develop enterprise-grade monitoring and incident response systems. The manager will utilize their expertise with tools like Datadog and Grafana to transition from reactive to proactive system maintenance, ensuring visibility, health, and performance of systems. Key responsibilities include recruiting and mentoring engineering talent, designing observability solutions, and collaborating with various teams to enhance monitoring capabilities within a cloud-native environment. The ideal candidate will have significant experience in managing engineering teams, a deep understanding of distributed systems and cloud architectures, and strong technical leadership skills. The position offers a hybrid work environment, with a competitive salary range, and emphasizes Zendesk's commitment to diversity and inclusivity in hiring.

Zendesk is seeking a Machine Learning Engineering Manager to lead its Machine Learning team, focusing on delivering AI/ML-powered features for its customers. The manager will be responsible for guiding experienced engineers and scientists through the lifecycle of ML projects, improving software delivery, and creating an inclusive working environment. Ideal candidates should have experience managing teams and delivering machine learning projects, alongside strong communication and prioritization skills. The tech stack includes Python, Ruby, AWS, Pytorch, and various machine learning tools, facilitating diverse data management and deployment processes. Zendesk aims to foster diversity and inclusion, offering a hybrid work model, and encourages applicants to understand their rights under employment laws.

Zendesk is seeking a dedicated SMB Account Executive to drive growth in its SaaS offerings by acquiring new customers and managing existing relationships. The role involves expanding the SMB account base through proactive sales strategies, maintaining high customer satisfaction, and utilizing data insights to enhance retention. Candidates should have at least two years of B2B sales experience, strong communication skills, and the ability to align Zendesk's products with customer business objectives. The position offers a hybrid work model, requiring some in-office attendance, and a competitive compensation package with a base salary and commission structure. Zendesk is committed to inclusivity and diversity in its hiring practices, inviting all qualified candidates to apply without discrimination based on various personal characteristics.

Zendesk is seeking a skilled Network Engineer to design, implement, and maintain its global network infrastructure, ensuring reliable network solutions for a connected and secure workforce. The role involves optimizing network performance, troubleshooting issues, and supporting audiovisual systems as well as office expansions. Ideal candidates will have a blend of strong technical abilities in networking, security, and collaboration tools, alongside soft skills like problem-solving and effective communication. The position offers opportunities for growth, flexibility through a hybrid work model, and a collaborative team culture. Applicants should possess a Bachelor’s degree in a related field, with over five years of relevant experience in network engineering or infrastructure operations.

Zendesk is looking for an SMB Account Executive with a strong B2B sales background and a passion for growth in the SaaS market. This role involves expanding the SMB account base by identifying new business opportunities, fostering customer relationships, and utilizing data insights for effective sales strategies. Candidates should have at least two years of experience in solution selling, excellent negotiation skills, and knowledge of tools like Salesforce. The position offers a US annualized OTE between $102,000 and $154,000 and includes a hybrid work schedule that combines in-office collaboration with remote flexibility. Additionally, Zendesk emphasizes diversity and inclusion, ensuring equal opportunity in hiring practices.

Zendesk is looking for a Regional Marketing Strategy Senior Analyst to strengthen its marketing efforts by leveraging data to develop go-to-market strategies and evaluate campaign performance. The role involves collaborating with senior Marketing executives to achieve pipeline and revenue targets, enhancing operational efficiency, and leading planning processes in partnership with various departments. Key responsibilities include creating Tableau dashboards, analyzing marketing campaigns, driving investment decisions, and fostering strong relationships with cross-functional teams. The ideal candidate should possess strong analytical, communication, and data visualization skills and have at least six years of marketing and analytics experience. Zendesk promotes a hybrid work model and values diversity and inclusion in its hiring practices.

Zendesk is looking for a Sales Operations Specialist to enhance the efficiency of its sales teams through process management and reporting support. Ideal candidates should have 1-3 years of experience in sales operations, preferably in a SaaS or technology environment, and possess strong communication and analytical skills. Key responsibilities include managing sales operations requests via Zendesk, analyzing trends, refining processes, and collaborating with sales teams and cross-functional partners. The position requires familiarity with tools like Salesforce CRM and Excel, as well as a proactive approach to problem-solving. The role offers a hybrid work model, requiring some in-office attendance in addition to remote work flexibility.

Zendesk is actively seeking exceptional sales talent for its Sales Development team, which is key to driving new business across the EMEA region. The role offers initial training and development opportunities for candidates, focusing on consultative sales and a strong customer experience. Ideal candidates should have at least six months of sales experience, a proactive attitude, and the ability to work in a fast-paced environment. Additionally, Zendesk offers a hybrid work model, allowing flexibility between remote work and in-office collaboration. The company values diversity and inclusion and is committed to supporting applicants with disabilities throughout the hiring process.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Data Engineer to help develop a strong data foundation for CRM insights and customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and maintaining ELT pipelines to ensure data reliability. Applicants should have at least three years of experience in data engineering, proficiency in SQL, and hands-on knowledge of dbt and cloud databases like Snowflake. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk emphasizes an inclusive workplace and may use AI for evaluating applications, while also providing accommodations for individuals with disabilities.

The Associate Renewals Manager at Zendesk will be responsible for overseeing the contract renewal process for a strategic portfolio of SMB accounts with annual values exceeding $100K. This role emphasizes building strong customer relationships, leveraging data and product insights, and collaborating with teams like Sales and Customer Success to ensure customer retention. Key responsibilities include managing the renewal lifecycle, engaging customers to reinforce value, analyzing account history for renewal narratives, and maintaining CRM data accuracy. The ideal candidate should have 0-2 years of experience in SaaS renewals, strong analytical skills, and the ability to effectively negotiate and communicate value to clients. Zendesk promotes a hybrid work environment and is committed to diversity, equity, and inclusion in the workplace.

Zendesk is looking for a GTM Content Architect and Content Strategist to join their Global Enablement team, focusing on content strategy and governance in a fast-paced environment. The ideal candidate should have experience in project management and an understanding of how strategic content can drive engagement and behavior change, while also championing AI-driven innovations. Responsibilities include leading efforts on content taxonomy, governance frameworks, and collaborating with various Go-to-Market teams to enhance content experiences. Candidates should possess strong skills in content management, and governance workflows, and be comfortable adapting to rapid changes in a global setting. The position offers a salary ranging from $123,000 to $185,000, with a commitment to diversity and inclusion, and a flexible working model.

Zendesk is seeking Sales Development professionals to join their fast-growing EMEA business, offering an excellent training environment to boost career development. The role is essential for driving new business and involves managing an outbound lead pipeline while delivering top-notch customer experiences. Candidates should possess a minimum of 6 months in a related sales role, demonstrate a consultative sales passion, and excel in communication. The position supports a hybrid working model, allowing for a balance between in-office collaboration and remote work. Zendesk promotes a diverse and inclusive work culture, providing accommodations for applicants with disabilities and emphasizing equal opportunity in their hiring practices.

Zendesk is seeking talented individuals for its Sales Development team in EMEA, which serves as a crucial entry point for a career in sales. The company emphasizes on providing top-notch sales training and a supportive environment to help team members excel. Ideal candidates should be native German speakers, fluent in English, and have at least six months of experience in a sales role, particularly within SaaS. The position involves managing an outbound pipeline, generating leads, and ensuring a stellar customer experience while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities and prioritizing a fulfilling work culture.

Zendesk is looking for a Senior Software Engineer to join their full-stack team in Krakow, focusing on enhancing their ticketing systems used by thousands of customer support agents. The role involves collaborating with designers and other developers to deliver high-quality features while ensuring platform reliability and security. Candidates should have over four years of experience in software development, particularly with Ruby/RoR, and must be comfortable with all phases of the software lifecycle. The position requires an understanding of scalable system design and offers the opportunity to lead and mentor junior team members. Zendesk promotes a collaborative culture, prioritizes employee flexibility with a hybrid work model, and emphasizes opportunities for personal growth and impactful work.

Zendesk is seeking a Director of Manager Enablement to transform leadership practices within the company and foster exceptional customer experiences. This role is focused on redefining managerial strategies to drive growth and accountability in a rapidly expanding, customer-centric environment. The Director will lead global initiatives that align with business needs, design inclusive training programs, and cultivate a connected community of managers. Candidates should possess a strategic mindset, data-driven approach, and experience in scaling manager enablement across diverse cultures. The position is hybrid, requiring some in-office attendance while promoting flexible remote work options, and emphasizes Zendesk's commitment to diversity and inclusion in the workplace.

The job role is focused on driving demand generation that aligns with strategic goals and has a significant business impact in North America. Ideal candidates should possess strong communication and collaboration skills, along with the ability to execute multichannel campaigns strategically. Responsibilities include developing integrated campaigns, managing day-to-day operations, targeting high-intent audiences, and analyzing campaign performance to inform future strategies. Preferred qualifications involve over five years of experience in demand generation, strong analytical abilities, project management skills, and proficiency in marketing tools like Marketo and Salesforce. The position offers a salary range of $103,000.00 to $155,000.00 and allows for a hybrid work model, combining in-office collaboration with remote flexibility.

Zendesk is seeking a support expert to provide best-in-class customer support for its Premier customers. The role requires an understanding of customer needs, strong communication skills, technical support experience, and the ability to effectively manage escalations and coordinate between internal teams. Candidates should have at least two years of experience with Zendesk products, enterprise software, and technical troubleshooting, alongside a track record of building positive relationships with cross-functional teams. The position offers a hybrid work model, with employees expected to work in the office part of the week. Additionally, Zendesk is committed to diversity and equal opportunity in its hiring practices and is open to providing accommodations for applicants with disabilities.

Zendesk is seeking a detail-oriented and proactive Administrative Coordinator to support teams in their San Francisco office, which requires in-person attendance 2-3 days a week. The role involves managing calendars, travel arrangements, expense reporting, and daily administrative tasks, emphasizing collaboration and service excellence in a fast-paced environment. Candidates should have experience in similar positions, exceptional organizational skills, and proficiency in office productivity tools, along with strong communication abilities. The company promotes professional growth, offers a competitive salary range of $61,000 to $91,000, and provides a hybrid work model to balance in-office and remote work. Zendesk is committed to diversity and inclusion, ensuring equal opportunity for all applicants, while promoting a culture of excellence and collaboration among their employees.

The XDR Marketing Manager role serves as a key link between the Marketing and XDR teams, ensuring effective communication and execution of marketing campaigns to boost sales enablement. Responsibilities include managing the complete lifecycle of campaign execution, including content review, performance analysis, and optimization strategies. The manager acts as the primary liaison between teams, coordinating training and campaigns while centralizing marketing communications to reduce noise and improve decision-making. Skills required include experience with CRM tools like Salesforce, strong analytical capabilities, and proficiency in campaign performance metrics. The hybrid role offers flexibility in the work schedule and emphasizes collaboration, inclusivity, and diversity within the workplace.

The Senior Partner Sales Operations Analyst at Zendesk plays a critical role in enhancing the Partner business by focusing on data integrity, automation, and performance measurement within partner processes. This position requires in-depth analytical skills and technical expertise, specifically in managing complex workflows and providing strategic analytics to support partner program investments. The analyst will be responsible for maintaining accurate partner data, managing operational processes, and developing insightful reports that will drive strategic decisions. Candidates should have a strong background in Sales Operations or Partner/Channel Operations, along with technical skills in data manipulation and automation tools. The role offers a competitive salary range and emphasizes the importance of diversity, equity, and inclusion within the organization.

The job position is for a Senior Manager, Workforce & Service Performance at Zendesk, with a location option of Texas or Wisconsin and flexibility for hybrid or remote work. The role involves managing the operations of Workforce Management and Quality Assurance, including forecasting, scheduling, and performance analytics, while collaborating with cross-functional teams to achieve service and efficiency goals. The ideal candidate should have at least 8 years of professional experience in workforce management, 3 years in quality assurance, and 5 years in people management, along with strong analytical and communication skills. Key responsibilities include developing capacity plans, managing scheduling, overseeing quality assurance processes, and leading team development initiatives. The compensation for the role ranges from $112,000 to $168,000, with additional bonuses and benefits possible, and emphasizes a commitment to diversity, equity, and inclusion within the workplace.

Zendesk is looking for a Senior Strategic Marketing Analyst for the EMEA region, who will support regional Marketing leadership by leveraging data to improve go-to-market strategies and evaluate marketing performance. The role requires collaboration with senior marketing executives to identify growth opportunities, enhance operational efficiency, and ensure marketing investments yield the highest ROI. Key responsibilities include creating Tableau dashboards, analyzing marketing campaigns, and leading strategic planning processes while maintaining strong cross-functional partnerships. Candidates should possess 6+ years of marketing analytics experience, advanced skills in Tableau and SQL, and strong communication and problem-solving abilities. Zendesk promotes a hybrid work model and is committed to diversity, equity, and inclusion in its hiring practices.

The job description outlines the role of a Senior Services Consultant at Zendesk, focusing on leading technical delivery for customers from initial requirements to successful implementation. Key responsibilities include providing technical expertise on Zendesk for Contact Center, designing solutions, configuring services in customer AWS accounts, and conducting client training sessions. Candidates should possess a minimum of three years of relevant experience, especially with Amazon Connect, along with strong programming skills and a passion for building contact center solutions. Zendesk values a diverse and inclusive workplace, offering flexible hybrid working arrangements that promote both in-office collaboration and remote work. The company is committed to fairness and transparency in its hiring processes, utilizing AI in application evaluations while ensuring equal opportunity for all applicants.

The Senior Technical Architect at Zendesk is responsible for creating customized technical solutions that meet customers' specific business objectives, primarily utilizing Zendesk functionalities. Key responsibilities include managing the technical delivery of implementation projects, configuring services within AWS accounts, and leading projects that involve multiple development resources. The role requires close collaboration with the Zendesk Professional Services team, as well as mentoring junior colleagues and conducting training sessions. Candidates should have a minimum of three years in consulting or programming, experience with Amazon Connect, and familiarity with various backend programming languages. Zendesk promotes a supportive work culture that values flexibility, diversity, and inclusion, encouraging team connections both onsite and remotely.

Zendesk is seeking a Senior Corporate Account Executive focused on growing the company's account base in the Greater China Region. The role requires a proven track record in B2B sales, particularly in the SaaS sector, with responsibilities including acquiring new customers, managing relationships, and identifying cross-selling opportunities. Candidates should have at least three years of relevant experience, be bilingual in English and Mandarin, and possess strong negotiation and organizational skills. This position promotes a hybrid work experience, requiring some in-office attendance for collaboration while also allowing for remote work flexibility. Zendesk emphasizes diversity, equity, and inclusion in its hiring practices and accommodates individuals with disabilities during the application process.

Zendesk is seeking a Senior Corporate Account Executive to drive growth in their B2B sales efforts within the SaaS industry. The role involves acquiring new customers, managing existing relationships, and enhancing revenue through innovative solutions that align with customer objectives. Key responsibilities include developing strategies for account expansion, utilizing data for customer insights, and leading competitive sales cycles to exceed revenue goals. Candidates should have a BA/BS degree, a minimum of three years in B2B sales, strong communication skills, and familiarity with sales tools like Salesforce. Zendesk promotes a hybrid work environment, focusing on collaboration while providing flexibility for remote work, and is committed to diversity and inclusion in its hiring practices.

Zendesk is seeking a Senior Campaign Marketing Specialist for a maternity-cover fixed-term contract, focusing on managing Groove sequence requests for sales and marketing teams to enhance engagement and drive revenue growth. The candidate will be responsible for providing strategic feedback on sequence content, ensuring compliance with global standards, and collaborating closely with regional teams to achieve local market goals. The ideal candidate should possess a bachelor's degree, at least three years of relevant experience, and be adept in using AI tools like ChatGPT to improve efficiency. Strong organizational and communication skills are essential, along with a data-driven mindset and experience in sales engagement platforms. This role offers a hybrid working model, allowing for both in-office collaboration and remote work flexibility, emphasizing Zendesk's commitment to employee engagement and inclusivity.

Zendesk is seeking exceptional sales talent to join their Sales Development team, which serves as a key pipeline for the EMEA business. Candidates will receive comprehensive sales training to enhance their skills and accelerate their careers while driving new business and delivering outstanding customer experiences. The role involves managing a busy outbound pipeline, engaging with cold accounts, and prospecting into various businesses, all while demonstrating creativity and a proactive attitude. Ideal candidates should have a minimum of six months of sales experience, strong communication skills, and a passion for consultative sales, with a preference for those with SaaS experience. Zendesk promotes a hybrid work model, encouraging collaboration and connection while offering flexibility for remote work.

Zendesk is seeking a Sales Director for its Bay Area Sales team to lead efforts in transforming customer service through AI-driven solutions. The role requires a candidate with a growth mindset and over ten years of software sales experience, including five years in Enterprise sales management. The Sales Director will manage and inspire a high-performing team, develop strategies for driving sales growth, and engage with C-suite executives to position Zendesk as a leader in customer experience innovation. Key responsibilities include hiring, coaching, analyzing sales activities, and providing strategic recommendations for market expansion. The position offers a competitive compensation package with an emphasis on hybrid working and a commitment to diversity and inclusion within the workplace.

Zendesk is looking for a Senior Director, GTM Cadence & Insights to lead their forecasting, pipeline governance, and global revenue analytics efforts. This role will involve collaborating with various teams, such as GTM leadership, Finance, and Revenue Operations, to enhance forecasting accuracy and provide actionable insights through advanced technologies, including AI. Key responsibilities include delivering forecasting dashboards, refining the forecasting process, and operationalizing pipeline health metrics. Candidates should have over 12 years of experience in Sales Operations or related fields, strong analytical skills, and a proven ability to implement AI-driven solutions. The role offers a competitive salary range of $206,000 to $308,000 and emphasizes Zendesk's commitment to diversity and inclusion.

The job description outlines the role of a Resource Manager in the Global Services Operations team at Zendesk, emphasizing the importance of resource optimization and alignment with project demands. The responsibilities include understanding professional services offerings, building partnerships, forecasting resource needs, managing project setups, and ensuring effective resource allocation. Candidates should possess 2-4 years of relevant experience, strong communication and conflict resolution skills, and a detail-oriented approach to resource management. The position is hybrid, requiring some in-office attendance while allowing flexibility for remote work. Zendesk values diversity and inclusion and employs various measures to ensure fair hiring practices.

Zendesk is looking for a Senior Data Engineer to join its Data Platform team, which focuses on creating a globally distributed system using cloud technologies like Amazon Web Services and Snowflake. The role involves developing foundational data services, enhancing reporting and analytics, and addressing production issues to improve data pipelines. Candidates should have experience with software development, particularly in building scalable data platforms using technologies such as Snowflake and DBT, and be proficient in Java, Python, or Scala. The company promotes a hybrid work model, allowing employees to balance in-office work with remote flexibility, while supporting diverse and inclusive workplace practices. The annual salary for this position in Poland ranges from zł235,000 to zł353,000, depending on experience and other factors.

Zendesk is looking for a Senior Software Engineer to join their Engineering & Integration Shared Services team to enhance productivity by developing software solutions and integrating data across SaaS systems. The role involves tasks such as designing and implementing solutions, conducting quality assurance testing, and collaborating within an Agile Scrum framework. Candidates should have over 5 years of experience in backend or integration engineering, advanced Java skills, and proficiency in cloud technologies like AWS, along with a proven track record in API design and SaaS integrations. Preferred skills include familiarity with iPaaS, CI/CD pipelines, and knowledge of AI/ML solutions, among others. Zendesk emphasizes a hybrid working model and is committed to diversity, equity, and inclusion in the workplace.

The job opening is for a Zendesk Identity Access Management (IAM) Engineer, responsible for the design, implementation, and maintenance of systems controlling access to the organization's resources and sensitive data, ensuring only authorized individuals can gain entry. Daily tasks include managing identity management tools, administering SaaS applications, gathering business requirements, and updating IAM documentation. Candidates should possess 1-3 years of IT operations experience, with strong knowledge of Okta and IAM concepts, as well as effective communication skills for interacting with various stakeholders. The role is hybrid, requiring attendance at the local office in Mexico City or the State of Mexico, and includes remote work flexibility. Zendesk promotes a diverse and inclusive workplace and encourages applicants from all backgrounds to apply.

Zendesk is seeking a data-driven individual to join its Strategic Finance and Analytics team, which provides insights and decision support for key company initiatives and metrics. The ideal candidate should possess strong analytical skills, critical thinking, and a collaborative spirit, able to communicate effectively with leadership and various teams. Responsibilities include reporting metrics, performing data analyses, building dashboards, and aligning with cross-functional teams on business metrics. Applicants should have 3-5 years of experience in analytics or business intelligence, proficiency in SQL, and a background in finance or technology. The role is based in Mexico City or Mexico State and offers a hybrid work model, ensuring a balance between in-office collaboration and remote flexibility.

The job role outlined is for a Zendesk AI Service Consultant, a critical position responsible for ensuring a smooth onboarding experience for customers by translating their business needs into effective technical solutions. The consultant will lead customer implementations, clarifying project goals, and providing expertise in Zendesk's product suite, particularly focusing on AI-driven customer support systems. Key responsibilities include guiding customers through various phases of onboarding, designing conversational AI agents, and ensuring effective change management. The role requires fluency in English and another language (French or German), experience in customer experience automation, and strong project management and analytical skills. Zendesk promotes a hybrid working environment and is committed to diversity and inclusion in the workplace.

The CCaaS CSM Specialist at Zendesk is a key advisory role focused on helping customers achieve quick business outcomes using Zendesk's CCaaS capabilities. This position aims to drive adoption, optimization, and measurable value from CCaaS solutions while fostering strong relationships that enhance customer retention and growth. Responsibilities include providing expert guidance on contact center operations, facilitating workshops, collaborating with Customer Success Managers (CSMs), and ensuring quick onboarding and enablement of services. The ideal candidate should have over five years of relevant experience, strong consultative skills, and a deep understanding of contact center KPIs. Zendesk promotes a hybrid work model and values diversity, equity, and inclusion in its hiring practices.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, particularly focusing on streaming data from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining data quality systems, ensuring pipeline reliability, and collaborating across teams to optimize data flow within the ecosystem. Candidates should have solid programming skills, experience with distributed data systems, and knowledge of data quality tooling, alongside a systems mindset and strong communication abilities. The position requires physical presence in Karnataka or Maharashtra, with a hybrid working model allowing some remote work. Zendesk values collaboration and inclusivity and promotes a diverse workplace while ensuring accessibility for applicants with disabilities.

Zendesk is looking for a skilled Engineer to enhance the employee experience through their Employee Help Center, which uses Zendesk for various internal services. The role involves optimizing Zendesk, implementing technical solutions, and improving the overall experience for employees. Key responsibilities include collaborating with stakeholders, driving technical development, and integrating third-party applications within Zendesk. Candidates should have significant experience with web applications, particularly with JavaScript frameworks, as well as strong knowledge of Zendesk's developer documentation and APIs. The company offers a competitive salary, a flexible hybrid work environment, and is committed to diversity and inclusion in their hiring practices.

Zendesk is a leading customer experience and support platform that is rapidly expanding, seeking motivated individuals for software sales roles. The position involves engaging with various organizations to address their business challenges and qualifying inbound leads to develop sales pipelines, particularly in the ASEAN market. Ideal candidates should have at least 2 years of sales experience, strong communication skills, and a competitive mindset. The company promotes a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk is committed to diversity and inclusion, providing equal employment opportunities irrespective of various personal characteristics.

The Agentic Tribe is seeking a Senior Voice AI Agent Engineer to innovate within its advanced conversational AI system, Gen3, which excels in dynamic, real-time voice interactions. The role involves designing and developing scalable voice-first AI agents using Python while integrating real-time speech technologies and connecting these agents with enterprise systems for automated workflows. Candidates should have expertise in low-latency voice applications, managing voice AI APIs, and implementing reliable evaluation metrics. Successful candidates are expected to effectively communicate complex technical concepts among cross-functional teams and ensure continuous improvement in voice agent performance. Zendesk, the parent company, emphasizes inclusivity and collaboration, fostering a diverse and supportive work environment.

Zendesk is a leading customer experience platform that focuses on customer obsession and success, emphasizing the value customers derive from its solutions. The CX organization, reporting to the Chief Customer Officer, is dedicated to ensuring effective service delivery across various departments such as Customer Success and Professional Services. The CX Programs team plays a crucial role in enhancing operational effectiveness and driving transformational business changes. Key responsibilities involve optimizing customer journeys, fostering product adoption, and reinforcing delivery excellence to support customer health and growth. The ideal candidate for this role should have extensive experience in customer experience operations, strong data analysis skills, and the ability to lead cross-functional initiatives aimed at improving customer outcomes.

The Agentic Tribe is developing Gen3, an advanced AI Agent system that enhances conversational AI through its goal-oriented, dynamic capabilities. They are looking for a Staff AI Agent Engineer to lead innovations in designing and deploying intelligent autonomous agents utilizing Large Language Models (LLMs). Responsibilities include creating scalable AI agent architectures, integrating them with existing systems, and overseeing the entire deployment lifecycle while mentoring other engineers. The ideal candidate should have expertise in multi-step agent design, tool integration, and performance optimization, alongside strong programming skills in Python and related technologies. Zendesk, the company behind this initiative, emphasizes diversity, inclusion, and community engagement in its hiring process and offers a hybrid work environment.

Zendesk is looking for an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution using data-driven decision-making. The candidate will play a vital role in accelerating execution towards strategic goals, providing insights and recommendations based on internal data analysis. Key responsibilities include collaborating with stakeholders to develop metrics and scorecards, conducting hands-on analytics with SQL, and translating complex data into actionable communication for executives. Qualifications include a bachelor’s degree, over 8 years of experience in business strategy and operations, strong analytical skills, and proficiency in various data tools and technologies. The role is hybrid and requires the candidate to work from Mexico City or the State of Mexico, promoting a culture of flexibility and inclusivity at Zendesk.

Zendesk is seeking an IT Business Systems Analyst focused on finance operations, specifically record-to-report and source-to-pay processes, to join their Pune, India team. The ideal candidate should possess a minimum of six years of experience in business systems analysis, particularly with SaaS applications and agile methodologies, along with strong communication and collaboration skills. Responsibilities include analyzing and optimizing finance value streams, gathering and documenting business requirements, facilitating cross-functional collaboration, and supporting change management. Zendesk emphasizes core values such as exceptional service, simplicity, pride in work, and fostering an inclusive team environment. The company offers a hybrid work model and promotes diversity and inclusion as critical components of their workplace culture.

Zendesk is seeking an IT Business Systems Analyst for their finance operations in Pune, India, focusing on enhancing value streams like record-to-report and source-to-pay processes. The ideal candidate should have at least six years of experience in business systems analysis, particularly with SaaS applications and agile methodologies, to effectively analyze and optimize finance processes. Responsibilities include gathering and documenting requirements, facilitating cross-functional collaboration, and conducting user acceptance testing while actively participating in agile practices and leveraging AI tools for improved efficiency. Candidates should also align with Zendesk’s core values of exceptional service, simplicity, quality, and collaboration. The organization emphasizes diversity and inclusion, offering a hybrid work model and inviting prospective applicants to contribute to transformative finance solutions.

Zendesk is seeking a Staff Machine Learning Engineer to join their Machine Learning team, focusing on delivering AI/ML features for their customers. The role involves close collaboration with ML Scientists, leading technical discussions, and developing tools for model management and experimentation. Candidates should have at least 5 years of experience in large-scale application development, fluency in Python or Ruby, and a background in machine learning products or MLOps. Preferred qualifications include experience with Airflow, Metaflow, LLM evaluation tools, and familiarity with SQL or DBT. Zendesk embraces a hybrid work model that combines in-office collaboration with remote flexibility, and is committed to fostering diversity and inclusion in their workplace.

Zendesk is looking for a Senior Account Executive to enhance its Commercial/Mid-Market account base, focusing on both acquiring new customers and growing existing partnerships. The role involves developing strategies for revenue growth, managing customer relationships, and leveraging data insights to optimize sales and retention. Candidates should possess at least four years of B2B sales experience, particularly in the SaaS industry, and demonstrate strong skills in communication, negotiation, and relationship management. Ideal applicants will have experience with complex sales cycles and the ability to engage with C-level executives. Zendesk promotes diversity and inclusion in the workplace and offers a hybrid work model allowing flexibility between in-office and remote work.

Zendesk is looking for a Senior Frontend Software Engineer to enhance the UI features of its agent workspace, ultimately improving service for thousands of users. The ideal candidate should have strong experience in JavaScript and TypeScript, particularly with React, and be adept in various software engineering practices, including design, development, and testing. Daily responsibilities will include driving innovation, leading by example in problem-solving, and contributing to design discussions and software deployment. The position is part of Zendesk's new Product Development Center of Excellence in Pune, providing an opportunity to shape the site's culture and processes. This role is hybrid, requiring on-site work in Pune for part of the week while emphasizing Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking a Senior Associate for their Pricing and Packaging Team to help shape and implement monetization strategies. This role involves collaborating across departments to operationalize pricing initiatives and customize pricing quotes, while also developing tools for sales enablement and analyzing pricing effectiveness. Candidates should possess a background in pricing strategy or related fields, excellent problem-solving skills, and a detail-oriented analytical mindset. The position requires experience in B2B sales processes within SaaS or technology sectors and familiarity with various pricing models. The role is hybrid, based in Mexico City, and includes Zendesk's commitment to diversity and inclusion within the workplace.

Zendesk QA (formerly Klaus) is seeking experienced back-end developers to create innovative customer service quality assurance solutions, focusing on AI-driven tools to enhance customer interactions. The role offers high autonomy in implementation, collaboration with a team, and responsibilities include building APIs, optimizing application performance, and ensuring security. Candidates must have at least five years of back-end development experience, proficiency in programming languages like Go, Python, or Java, and familiarity with cloud technologies such as Kubernetes and AWS. The position supports a hybrid work model, combining in-office and remote flexibility, and emphasizes an inclusive workplace culture. Zendesk is committed to diversity and equal opportunity in hiring while providing accommodations for applicants with disabilities.

Zendesk's AI Agents organization is seeking a Staff Machine Learning Scientist to impact the development of their Gen3 AI Agent system, which enhances chatbot and voice assistance capabilities. The role involves pioneering product innovation, leading rapid prototyping, establishing research standards, mentoring team members, and managing complex projects in the realm of AI and natural language processing. Candidates should possess a strong machine learning background, expertise in deep learning and generative AI, and a collaborative leadership style. Success will be measured through strategic impact, mentorship effectiveness, innovation, standardization of research processes, and collaboration with stakeholders. The interview process includes several stages, aimed at assessing technical expertise and alignment with the company's mission and values.

Zendesk is seeking a high-performing Account Executive for its CEE sales team, focusing on driving growth in emerging territories across various sectors including retail and fintech. The role involves prospecting new customers, developing strategies for account expansion, and leading complex sales cycles while establishing relationships with key stakeholders. Candidates should have over five years of B2B sales experience in the SaaS sector, preferably in customer experience or CRM, along with a proven track record of achieving sales quotas. Essential skills include exceptional presentation and negotiation abilities, familiarity with sales tools like Salesforce, and fluency in Eastern European languages, with Polish being a strong plus. The position offers an annual salary range of zł291,000 to zł437,000, with potential bonuses and is part of Zendesk's commitment to fostering a diverse and inclusive work environment.

The AI Specialist, Customer Success role at Zendesk focuses on helping customers achieve swift business outcomes using Zendesk's Advanced AI solutions. This position requires collaboration with various customer organizational levels and internal teams to ensure values are realized from AI investments, contributing to both customer and company success. Key responsibilities include active customer engagement, fostering strong relationships, driving AI adoption, and providing expertise on Zendesk's products. Candidates should have at least three years of relevant experience, particularly within enterprise technology or SaaS, alongside strong interpersonal skills and the ability to influence various stakeholders. The role is hybrid, requiring presence at the local office in Mexico, while promoting an inclusive and diverse work environment.

The job position at Zendesk involves assisting customers in optimizing their subscription services and ensuring alignment with their current and future needs. Responsibilities include negotiation of contract renewals, identifying expansion opportunities, and managing a high renewal rate, all in collaboration with Customer Success and Sales teams. Candidates should have over two years of experience in customer account management, excellent communication skills, and proficiency in English, with fluency in French or German preferred. The annual salary for this role in Poland ranges from zł114,000.00 to zł170,000.00, with additional potential for bonuses and benefits. Zendesk promotes a hybrid work environment and emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Workplace Experience Operations Coordinator to join their expanding team responsible for enhancing the day-to-day experiences of employees. The ideal candidate should be an organized multi-tasker with strong communication skills, able to adapt to a dynamic work environment, and committed to providing excellent customer service. Key responsibilities include managing front desk operations, coordinating in-office events, overseeing the cleanliness and safety of workspaces, and maintaining office logistics such as seating arrangements and inventories. The preferred applicant should have at least two years of relevant experience, project management skills, and proficiency in tools like Google Suite. Zendesk promotes a flexible work culture and is committed to diversity and inclusion, welcoming applicants from all backgrounds.

Zendesk is seeking an Enterprise Data Architect SME to join their Enterprise & Solution Architecture team, where the role involves guiding the development of digital data systems and platforms. The architect will provide strategic direction and collaborate with various teams on data integration, movement, and transformation models. Key responsibilities include designing master data solutions, leading data architecture roadmaps, and creating technical artifacts such as blueprints and data models. The ideal candidate should have extensive experience in data architecture, including strong relational database skills and familiarity with MDM principles, as well as the ability to communicate complex ideas to non-technical audiences. The position offers a salary range of $161,000 to $241,000 and follows a hybrid work model, encouraging both in-office collaboration and remote work flexibility.

Zendesk is seeking a Sales Operations Lead for the APAC region to join its Go-to-Market Operations team, focusing on empowering the ANZ Sales team through operational excellence and data-driven insights. The role involves collaborating closely with Regional Vice Presidents of Sales to assist in forecasting, performance analysis, and sales strategy execution. Ideal candidates should possess over three years of experience in sales operations within a high-growth SaaS environment, demonstrating strong analytical skills and familiarity with Salesforce and other sales tools. Additionally, the position emphasizes a hands-on approach, requiring candidates to be proactive in improving workflows and maintaining data quality. The role offers a hybrid work environment, fostering both remote and in-office collaboration.

Zendesk is seeking an Enterprise Account Executive to drive growth in their B2B SaaS sales efforts. The role involves acquiring new enterprise customers, managing relationships with existing clients, and developing strategies to enhance revenue through innovative solutions. Candidates should have at least 8 years of relevant experience, a strong track record of exceeding sales targets, and the ability to navigate complex sales cycles, especially with large organizations. The position offers an annualized OTE compensation ranging from $290,000 to $434,000, with a 50/50 base/commission pay structure. Additionally, Zendesk promotes diversity and inclusion and offers a hybrid working model for its employees.

Zendesk is seeking a Senior Data Platform Engineer to join its Enterprise Data & Analytics (EDA) team, focusing on building and maintaining key aspects of the Zendesk Data Platform. The role involves collaborating in an Agile environment to develop reporting products and high-quality software projects while employing engineering best practices. Responsibilities include designing scalable data infrastructures, managing ETL integrations, and implementing CI/CD pipelines, alongside ensuring data quality and integrity. Candidates should have over four years of data engineering experience, familiarity with cloud databases, proficiency in programming languages like Python, and expertise in tools such as Terraform and GitHub Actions. The position is hybrid, requiring part-time attendance at a local office in Karnataka or Maharashtra, and Zendesk promotes an inclusive work environment committed to diversity.

Zendesk, a leader in customer experience solutions, is looking for a Senior Platform Architect with significant expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, providing technical leadership, and ensuring seamless integrations across various platforms. Key responsibilities include leading the architectural vision for the Contact Center Center of Excellence, guiding pre-sales specialists, and staying updated on innovations in the industry. Candidates should have at least 10 years of experience in solution architecture and strong technical skills in relevant technologies, as well as excellent communication and problem-solving abilities. Zendesk promotes a flexible hybrid work environment and is committed to fostering diversity and inclusion in the workplace.

Zendesk, a leading customer experience solutions provider, is looking for a Senior Platform Architect with extensive knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, and providing strategic direction and technical leadership while ensuring seamless integration of various platforms. Daily responsibilities include optimizing contact center architectures, guiding pre-sales specialists, and driving innovation through AI and automation trends. Key qualifications include a Bachelor’s or Master’s degree in a relevant field, at least 10 years of experience in solution architecture, and proficiency in AWS and contact center technologies. Preferred candidates will have relevant certifications, experience in omnichannel solutions, and familiarity with Agile methodologies.

Zendesk's ZAP team is looking for a Senior Data Engineer to support CRM data solutions and enhance customer support tools. The role involves designing scalable data models, developing and maintaining ELT pipelines, optimizing SQL-based data models, and contributing to the team's technical vision. Candidates should have over five years of experience in data engineering, strong SQL skills, experience with dbt, and knowledge of cloud databases. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. The job offers a hybrid working model, emphasizing collaboration in the office while allowing remote flexibility, and Zendesk is committed to diversity and inclusion in hiring practices.

Zendesk is seeking a Fullstack Engineer to join their Insights team, which focuses on creating advanced AI agents that provide intelligent analytics and decision-support tools for customer experience. The role emphasizes frontend development with a passion for user-centric interfaces, while also involving backend responsibilities. Candidates should have experience with TypeScript, React, Node.js, and be comfortable with REST APIs and data fetching strategies. Ideal applicants will demonstrate strong communication skills, a product-minded approach, and a desire for continuous learning and improvement. Zendesk promotes an inclusive workplace and encourages applications regardless of race, gender, or other protected characteristics.

Zendesk is hiring a Senior Software Engineer for their Engineering & Integration Shared Services team to enhance productivity and efficiency within the organization. The role involves developing software solutions, integrating data among SaaS systems, and improving the employee and customer experience with Zendesk products. Key responsibilities include designing and deploying standardized solutions, conducting testing and quality assurance, participating in Agile sprint activities, and exploring innovative AI solutions. Candidates should have over five years of relevant experience, strong programming skills (especially in Java), and familiarity with cloud services and SaaS integration. The position is hybrid, requiring onsite collaboration part of the week, and Zendesk emphasizes a commitment to diversity and inclusion in their hiring practices.

Zendesk is looking for a Commercial Account Executive to join their Japanese sales team, focusing on providing sales leadership and building relationships with key customers. The role involves hunting for new business opportunities, closing accounts, and collaborating with a larger team to develop strategies for growth. Candidates should have over three years of experience in enterprise software sales, particularly in SaaS and customer experience, with a proven track record in the Japanese market. Strong interpersonal and communication skills are essential, along with experience selling to high-level executives and managing complex sales cycles. The position offers a hybrid work arrangement, blending in-office collaboration with remote work flexibility.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to enhance its application landscape and achieve strategic goals as the company grows. The role involves collaborating with various teams to assess current systems, create improvement roadmaps, and develop standards for problem-solving and technology evaluation. Key responsibilities include leading the Enterprise Architecture Review Board, making informed decisions on software requests, and developing dashboards for tracking applications. Applicants should have a degree in Computer Science or a related field, along with extensive experience in IT architecture and enterprise architecture tools. Zendesk emphasizes a supportive work culture with a focus on diversity, inclusion, and work-life balance, requiring the candidate to be located in Mexico City or Mexico State.

Zendesk's Data Governance Office is looking for a data governance expert to establish modern governance principles and processes within the company. The role involves building data governance capabilities across various business functions and implementing training and support for data management initiatives. The candidate will lead operations related to data policy maintenance, oversee metadata management, and support the integration of governance controls across various frameworks. Additionally, they will serve as a data governance subject matter expert, collaborating with various internal teams to ensure effective communication of governance standards. Candidates should have over three years of experience in data governance and be based in Mexico City or Mexico State for a hybrid work setup.

Zendesk is looking for an experienced Business Intelligence professional to join its Enterprise Business Intelligence & Reporting team, focusing on developing enterprise dashboards with modern BI tools like Tableau, Looker, and Snowflake. The ideal candidate will possess both technical and business skills to analyze data and recommend BI solutions while collaborating with various internal teams to enhance self-service capabilities. Responsibilities include requirement gathering, data validation, building visualizations, and supporting stakeholders in using BI tools effectively. The role also includes mentoring other BI Analysts and managing BI support forums to ensure operational consistency. Required qualifications include a degree in Information Systems, over five years of relevant experience, proficiency in SQL/Python, and a strong understanding of data analysis and visualization principles.

Zendesk is looking for a Staff Solution Architect with extensive experience in Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves managing end-to-end solution architecture, collaborating with various stakeholders, driving ERP integrations, and establishing best practices in financial operations. Candidates should have over 10 years of experience related to solution architecture, billing and invoicing systems, and complex integrations, along with strong leadership and communication skills. A Bachelor's degree in a relevant field, along with appropriate certifications, is preferred. The compensation range for this position is between $161,000 and $241,000 and includes additional incentives, with a commitment to diversity and inclusion in the workplace emphasized by Zendesk.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding process for customers. Service Consultants are responsible for clarifying customer objectives, defining project scopes, and guiding customers through the implementation of Zendesk products, ensuring that business needs are met effectively. Key responsibilities include leading customer implementations, supporting AI agent development, managing change, and ensuring quality assurance for onboarding projects. Candidates should have experience in CX automation, client onboarding, and CRM usage, along with strong project management and communication skills. Zendesk promotes a hybrid work culture and values diversity and inclusion, offering a flexible work environment for its employees.

Zendesk is seeking a Senior Software Engineer to enhance the control plane supporting their Edge services, impacting over 100,000 customers. The role involves developing and deploying microservices, improving user experience, and ensuring the reliability and security of systems. Candidates are required to have experience with Go or Python, a strong background in distributed systems, and a solid understanding of network protocols. Preferred qualifications include familiarity with containerization technologies, observability tools, and cloud platforms. Zendesk values teamwork, offers competitive benefits, is committed to diversity and inclusion, and supports a hybrid work model.

Zendesk aims to enhance customer experience through their products used by over 125,000 global brands. They are seeking a Staff Machine Learning Scientist to lead the development of advanced ML/AI models to support customer service teams, focusing on solving complex challenges like language detection and automated interactions. This role involves defining research agendas, mentoring scientists, and collaborating with engineering teams to ensure scalable solutions. Key qualifications include an MSc or PhD in a related field, a strong background in ML/AI, and proven leadership skills. Additionally, Zendesk promotes a hybrid work environment, offers a commitment to diversity and inclusion, and seeks to accommodate applicants with disabilities.