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Zendesk is seeking an AI-savvy SMB Account Executive to grow the SMB SaaS segment by hunting new opportunities, closing deals, and building broad trusted relationships, using AI-driven insights to accelerate revenue and transformation. Responsibilities include acquiring new SMB customers with AI-powered strategies, managing relationships for satisfaction and retention, leading complex sales cycles with tailored AI solutions, co-creating AI transformation roadmaps with measurable KPIs, and developing data-backed ROI cases while collaborating with Solutions Engineers and cross-functional teams on integrations and expansions. Qualifications require at least 2 years of B2B SaaS sales or solution engineering experience, strong technical aptitude for AI product architecture, proven success in AI-assisted prospecting and closing, excellent CRM/forecasting skills, and an entrepreneurial, collaborative mindset with a BA/BS and willingness to travel. The role is based in Mexico City or Estado de Mexico with a hybrid work model that requires some in-office presence, as determined by the hiring manager. Zendesk emphasizes diversity, inclusion, and fairness, offers a supportive work culture with balance and community engagement, and notes that AI may be used in screening applicants, with accommodations available for disabilities.

The Senior Engagement Manager at Zendesk is responsible for driving success on the company’s most complex, high-value client projects, serving as the lead point of contact and guiding teams from inception through completion with strategic oversight and proactive risk management. The role emphasizes client engagement excellence, cross-functional collaboration, continuous improvement of delivery methodologies, mentorship of junior staff, and support for business development and proposal refinement. Qualifications include 5+ years in client-facing consultancy or professional services with leadership responsibilities, fluency in Spanish and English (Portuguese preferred), strong strategic and analytical thinking, excellent communication, proficiency with project management software and CRM tools, and the ability to travel up to 25%. The position is based in Mexico City or Estado de Mexico with a hybrid work model requiring some in-office presence, reflecting Zendesk’s emphasis on work-life balance and an inclusive culture. Zendesk is an equal opportunity employer that supports diversity, equity, and inclusion, may use AI in screening applicants, and offers accommodations for applicants with disabilities.

Zendesk is seeking a Manager of the Business Development team in the EMEA region to recruit, train, and lead SDRs/BDRs, shape their programs, and help grow the Lisbon hub as part of the sales organization. The role offers a hybrid work model with remote Mondays and Fridays and in-office Tuesdays through Thursdays in Lisbon to balance autonomy and collaboration. You will manage and develop ambitious, diverse sales professionals, coach early-career talent, drive consistent target overachievement, and collaborate across Sales, Marketing, Sales Operations, and Talent Acquisition while upholding Zendesk’s culture. Requirements include prior management of BDRs/SDRs, fluency in German or Dutch, a track record of quota attainment in SaaS (ideally in Support, Sales, or CRM), experience in demand generation, cross-functional work, a startup mindset, and data-driven growth. Zendesk is an equal opportunity employer that supports diversity and inclusion, may use AI in screening per policy, and provides accommodations for disabilities, all within a flexible, globally connected workplace.

Zendesk is hiring a forward-thinking Hunter Commercial Account Executive to drive net-new B2B SaaS growth by leveraging AI-driven insights and Zendesk’s AI-powered platform. You’ll own the full sales cycle—from outreach to negotiation—proactively prospecting, closing new accounts, traveling as needed to engage prospects, building executive relationships, and delivering ROI while collaborating with technical teams and leveraging automation. Qualifications include a BA/BS or equivalent, 3+ years of B2B SaaS sales with a proven track record of hitting new-business targets, the ability to close complex executive-level deals with VP and C-suite stakeholders, and proficiency with AI analytics and tools such as Salesforce, Groove, and Clari. Ideal traits emphasize being a Net-New Logo Hunter, AI/Tech Trailblazer, Executive Communicator, Strategic Closer, Relentless Learner, and Collaborative Influencer. The role offers a US OTE of $230,000–$344,000 (base/commission 50/50), potential bonuses or benefits, a hybrid work model with in-office attendance part of the week, and Zendesk’s commitment to fairness, diversity, and inclusive employment with potential AI screening.

The Prospecting Acceleration Specialist at Zendesk leads onboarding, continuous learning, and prospecting excellence across a region, with success measured by ramp time, conversion rates, and team confidence. Responsibilities include delivering onboarding programs (in-person and virtual), ongoing enablement on messaging and prospecting strategy, optimizing outbound sequences and messaging with data from cross-functional partners, and providing field coaching to ensure best practices are applied. The role also requires cross-functional collaboration with Marketing, Enablement, Business Operations, and Product to equip the Sales Development team with tools and content, plus surfacing regional insights to continually improve programs. Ideal candidates have 2–4+ years in Sales Development (BDR experience at Zendesk or a fast-paced SaaS environment is a plus), strong knowledge of outbound tools (Outreach, SalesLoft, Salesforce, Gong, ZoomInfo), proven coaching and communication skills, and a data-driven, collaborative mindset with a passion for mentoring. Zendesk highlights a hybrid work model, a customer-first and employee-empowered culture, equal opportunity and inclusion commitments, and information about AI screening and accommodations for applicants.

The Digital Inside Sales Specialist role at Zendesk is a high-velocity, customer-focused position where you become a product expert and help new and existing customers make informed buying decisions as one of the founding members of a new team. You will respond to inbound leads and existing customers across calls, meetings, chat, and email, resolve inquiries to drive online conversion, conduct discovery calls and demos, and work toward SLAs, KPIs, and a shared revenue target. Requirements include 2+ years of sales experience (SaaS/Software preferred), excellent English writing, the ability to work with a global client base, strong organizational skills, and the ability to thrive in a fast-paced environment; travel is required for training, and you must work in the office 3 days per week with a hybrid arrangement. The role emphasizes becoming a Zendesk product expert, being the voice of the customer, and consistently exceeding activity, pipeline, and revenue goals on a weekly basis, with the specific in-office schedule set by the hiring manager. Zendesk highlights its commitment to diversity, equity, and inclusion, notes that AI may screen applicants, and offers accommodations, all within a flexible hybrid work environment with global offices.

Zendesk is hiring an Enterprise Account Executive to grow its Enterprise SaaS customer base by acquiring new top-tier accounts, expanding existing partnerships, and cross-selling solutions to maximize revenue and deepen impact. The role focuses on driving top-line revenue, nurturing C-level relationships, and leading complex, value-centric sales cycles (including multi-month deals with proofs of concept) while maintaining a robust pipeline and accurate forecast. Key duties include leveraging data insights and adoption history to prospect new clients, creating quarterly territory plans, aligning Zendesk products with client objectives, securing executive sponsorship, collaborating across teams, and negotiating and closing high-value deals. Required qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets (President’s Club a plus), experience managing renewals and multi-month cycles with large revenue customers, ability to travel, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus success selling to VP and C-level executives. Zendesk emphasizes a mission-driven, inclusive culture with hybrid work options, equal opportunity employment, and commitments to diversity, inclusion, and accessibility, including transparency around AI screening and accommodations for applicants.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise SaaS business by building relationships and expanding partnerships to increase impact. You’ll drive revenue by acquiring new enterprise customers, cross-selling to existing clients, nurturing key relationships for retention, and using data and customer insights to optimize prospecting and expansion. You’ll create quarterly territory plans, manage complex multi-month sales cycles with proofs of concept, maintain a robust pipeline and forecast, and secure C-level sponsorship to close deals. Requirements include a BA/BS, 8+ years in cloud/software B2B sales or solution engineering with a proven track record, experience selling to VP/C-level executives, and managing relationships with large organizations (> $2B in revenue), plus travel and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. The role offers a hybrid work model, a commitment to diversity and inclusion, and notes that AI may screen applications, with accommodations available for applicants with disabilities.

You will collaborate with a portfolio of Managed Services customers to manage a backlog of work for optimizing, maintaining, and growing their use of Zendesk products, offering best-practice consulting and hands-on assistance, and acting as an extension of their team through reactive requests and proactive value delivery. Responsibilities include managing a portfolio to minimize churn, prioritizing tasks within available hours, maintaining Zendesk product expertise, educating customers, delegating requests while ensuring quality, shaping world-class service policies, providing business consultation, handling high-profile escalations, and juggling multiple priorities to meet deadlines. Requirements include a bachelor's degree, 5+ years of professional consulting or customer success in a client-facing role, strong communication and relationship skills, technical aptitude, empathy, ability to interface at manager level, English fluency, and willingness to travel up to 20%. The role offers a hybrid work model with partial in-office attendance, a US base salary range of $106,000–$160,000 (with potential bonus/benefits), and compensation decisions based on capabilities and location. Zendesk emphasizes diversity, inclusion, and social impact, notes AI may be used to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is hiring a Design Operations Intern (also known as a Design Program Manager or Producer) for the Product Design team with a focus on AI Enablement, to optimize design workflows, pilot new AI capabilities, and integrate AI as a partner for craft and speed, reporting to the Director of Product Design Operations and collaborating with the AI Champions. The role emphasizes transparent and accountable AI use with a human-in-the-loop approach to ensure the design craft remains central. Ideal candidates are AI-literate and curious, process-oriented, people-centered communicators, design-minded, and critically optimistic about AI's potential while asking hard questions about fairness, transparency, and who might be excluded. Responsibilities include workflow optimization for design and research, maintaining an internal AI tool inventory, creating AI-in-design enablement materials, coordinating the AI Champions program and knowledge-sharing events, and measuring AI adoption impact. Basic qualifications include current enrollment in a relevant program and a portfolio; US work authorization; preferred qualifications include familiarity with design thinking and AI tools, strong organizational skills, openness to ambiguity, interest in inclusive design and ethical AI frameworks; compensation is $31.25-$61.00 per hour with possible bonuses and a hybrid work arrangement; Zendesk is an equal opportunity employer with a commitment to diversity and accommodations.

Zendesk’s mission is to champion great customer service and simplify business by building an AI-first Resolution Platform that turns every customer touchpoint into a meaningful experience through empathy, transparency, and innovation. As an AI Success Strategist in APAC, you’ll be the Strategic Engagement Lead owning multi-year AI roadmaps for the most complex enterprise clients, bridging technical deployment and business transformation to deliver measurable ROI, Automated Resolution growth, and Gross Revenue Retention. Responsibilities include orchestrating strategic AI roadmaps, acting as design authority for deployments with PS and API integrations, cross-functional GTM orchestration, data-driven governance with adoption analytics and health scores, thought leadership on Responsible AI and data governance, and ensuring value realization to secure renewals via improvements in CSAT and operational efficiency. Basic qualifications cover 5+ years in Customer Success, TAM, or management consulting in Enterprise SaaS, 1+ year AI-related project experience, a GTM track record, a bachelor’s degree, and familiarity with Agile; preferred qualifications include CX domain expertise, advanced degrees or certifications in AI strategy, PMP/CSM, APAC data privacy experience, and Product-Led Growth experience. Zendesk supports a hybrid, inclusive workplace and is an equal opportunity employer; AI may be used to screen applicants in accordance with law, and they provide accommodations for applicants with disabilities (contacting peopleandplaces@zendesk.com for accommodations).

The AI Services Consultant at Zendesk will lead AI delivery for the Resolution Platform, serving as the technical and product expert to deliver quick value and guide customer configuration and optimization. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor and guiding customers through complex configurations to achieve transformative outcomes. The overarching objectives are to accelerate time-to-value through adoption and operational excellence, be the customer’s AI technical expert turning goals into design choices, and lead end-to-end delivery with clear scope and timelines. Key accountabilities include providing technical guidance on implementation, facilitating change management and training, ensuring successful project delivery, maintaining customer satisfaction, collaborating cross-functionally, and aligning AI solutions with business goals for measurable improvements. Qualifications include 3+ years of related consulting experience in enterprise technology/SaaS go-to-market roles, experience with adoption analytics and success plans, relevant degrees (with certifications preferred), a hybrid work arrangement with partial in-office time, and Zendesk’s commitment to diversity, equal opportunity, and accommodations.

Zendesk is hiring a Software Engineer II for the Sunshine Conversations team to build integrations and connectors to the ES platform that powers an omnichannel messaging experience across Slack, WhatsApp, Instagram, Messenger, Telegram, and more. You’ll own features end-to-end—from design through rollout and monitoring—prepare short design docs for medium-scale changes, and work with Engineering, Product and Design on platform decisions, architecture, and data models while focusing on reliability and scalability and maintaining docs and runbooks. You’ll present technical proposals to cross-functional stakeholders, lead occasional tech talks to improve engineering practices, and drive improvements to CI/CD, monitoring dashboards, and deployment processes. Basic qualifications include 2+ years building backend services with Node.js, Express and TypeScript, autonomy and leadership, collaborative attitude, and agile teamwork; preferred qualifications include distributed systems, message systems (RabbitMQ, Kafka, SQS), data stores (MongoDB, Redis, MySQL), Kubernetes, AWS, observability, SaaS experience, and event-driven architectures. The role is hybrid with part-time in-office time as determined by the hiring manager; Zendesk emphasizes diversity and inclusion, equal opportunity, may use AI screening, and offers accommodations for applicants with disabilities.

Zendesk is hiring a Revenue Operations Business Operations Manager in Madison, WI to own quoting and billing processes and optimize quote-to-cash systems, collaborating on cross-functional projects to support strategic initiatives. The role will lead initiatives to improve quoting, billing, and QTC processes, demonstrate systems thinking, and oversee daily operations and user support for these systems. Responsibilities include using project management to update internal projects and roadmaps, managing product migration deliverables, maintaining comprehensive documentation, and serving as the primary contact for the worldwide Revenue Operations team while building relationships with Sales Ops, IT, Product Led Growth, and Product Development. Required qualifications include 5+ years in financial systems focused on commerce-to-cash, a bachelor’s degree, strong data querying/reporting skills, cross-functional collaboration, excellent communication, and experience with system implementations and UAT (with Salesforce, CPQ, Zuora and G-Suite/Zoom experience a plus). The position offers a US base salary of $116,000-$174,000 (with potential bonuses/benefits), a hybrid work arrangement with some in-office days, and Zendesk’s commitment to diversity, inclusion, AI screening, and accommodations.

Zendesk is seeking an AI Services Consultant to serve as the technical and product expert for its AI-powered Resolution Platform, guiding customers through configuration and optimization to deliver quick value. The mission is to provide technical solutions and remove roadblocks, acting as a trusted advisor to drive adoption and measurable business outcomes from deployment to scale. Key responsibilities include technical guidance on implementing and optimizing Zendesk AI products, change management and training, on-time project delivery, maintaining customer satisfaction, and cross-functional collaboration to align the AI roadmap and resolve blockers. Requirements include 3+ years in consulting or professional services, experience in go-to-market roles in enterprise tech or SaaS, experience with adoption analytics and success plans, strong consulting, communication, and project management skills, AI technical proficiency, adaptability, and continuous learning, with a bachelor’s degree in a related field and certifications in AI strategy or project management preferred. The US base salary ranges from $106,000 to $160,000, with potential bonuses and benefits, a hybrid work model requiring some in-office presence, and Zendesk’s commitment to equal opportunity, diversity, and reasonable accommodations, noting that AI may be used to screen applications.

Zendesk is hiring an AI Services Consultant in its Professional Services team to lead AI delivery for the AI-powered Resolution Platform, acting as the technical and product expert to guide customers through rapid configuration and optimization. The mission is to provide technical solutions, remove roadblocks, and advise customers through complex configurations to drive transformative business outcomes on the AI platform. The overarching objectives are to accelerate time-to-value by driving adoption and operational excellence, serve as the customer’s AI technical expert, and lead end-to-end delivery with clear scope, timelines, and stakeholder alignment. Key responsibilities include giving expert guidance on implementation, facilitating change management and training, ensuring timely project delivery and high customer satisfaction, and collaborating across Customer Success and Sales to align AI roadmaps and address technical blockers. Required qualifications include 3+ years in consulting/professional services, experience in enterprise SaaS GTM or related roles, use of adoption and health analytics for predictive modeling, a related bachelor's degree with AI strategy or project management certifications preferred, and location constraints for Karnataka or Maharashtra with a hybrid in-office schedule; Zendesk also emphasizes equal opportunity and accommodations.

Zendesk is a leading Customer Experience and Support Platform focused on making customer service better and keeping businesses in sync. The role is a pure hunting sales position in the Commercial/Enterprise segment for Asia, working with internal stakeholders to identify and qualify opportunities that contribute to the sales pipeline. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline through targeted prospecting, collaborating with the sales team on target lists, and maintaining a strong pipeline with excellent customer experience. The ideal candidate has at least 2 years of sales/BD experience in the Commercial/Enterprise space (ideally with India prospects), Mandarin/Cantonese language skills preferred, and a bachelor’s degree is desirable. Zendesk offers a hybrid work model with partial in-office days, emphasizes diversity and accommodations, and notes that AI screening may be used in the hiring process.

Zendesk is hiring a Senior Product Designer for its Omnichannel Routing team to shape intuitive, scalable experiences that route tickets to the right agents using custom configurations in an AI-driven environment. The role requires strong collaboration across remote and in-office teams, a user-centered mindset, storytelling, curiosity about new tools, and the ability to drive opportunities forward. Responsibilities include defining user journeys, growing concepts through exploration and validation, running remote design thinking sessions, creating prototypes and production-ready visuals, and presenting and defending designs to partners and executives. Requirements include 3-5 years in product design, enterprise software UX/UI experience, expertise in interaction design, information architecture, and systems thinking, proficiency in Figma and usability testing, and excellent cross-functional collaboration. Zendesk emphasizes diversity and inclusion, notes a Poland base salary range of zł258,000– zł388,000 with potential bonuses, and describes a hybrid work model along with information about AI screening and accommodations for applicants.

Zendesk is seeking a Senior Sales Manager to lead a Commercial field sales team targeting enterprise accounts (500–1,500 employees) with a solution- and value-driven SaaS approach, leveraging strong sales leadership and a track record as a top individual performer. Key responsibilities include managing field sales with enterprise accounts, providing vision and culture, mentoring and onboarding new Commercial Account Executives, and engaging with C-level stakeholders and on-site customers. The role requires weekly forecast meetings, accurate reporting to Senior Sales Management, driving pipeline with cross-functional teams, demand generation, and leading MEDDPICC deal reviews to drive closure. Requirements include 10+ years in software sales with 3–5+ years in management, a proven quota-attainment record, current leadership of Commercial Account Executives in a B2B software environment, and strong presentation and hiring abilities; CX experience is a plus. The position is hybrid with part in-office, Zendesk emphasizes equal opportunity, global diversity, equity & inclusion, and may use AI for screening; accommodations are available upon request via peopleandplaces@zendesk.com.

The AI Sales Specialist is a quota-carrying overlay role at Zendesk for the AMER EMC segment, working with the Core Account Executive team to prospect, demo, and close deals while driving adoption of Zendesk's AI products. Main responsibilities include owning sales quotas, collaborating with the core sales team to pursue existing and new Zendesk accounts, and leading approved AI POCs to demonstrate value. It also involves customer engagement—building relationships with a value-based selling approach, supporting expansion/cross-sell opportunities with the AI Success team, and assisting with commercial modeling to maximize ARR. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), strong communication skills, willingness to travel, and, ideally, experience in an overlay AE/co-sell role. Compensation features a US OTE of $226k-$340k (60/40 base/commission) with possible bonuses, a hybrid onsite/remote schedule, and Zendesk’s commitment to diversity, equal opportunity, and accommodations, with AI screening used in the process.

Zendesk is seeking an AI Success Strategist to own end-to-end customer AI roadmaps, translating product capabilities into clear business strategies and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is to deliver a long-term AI vision, align internal and external teams, and drive adoption, expansion, and measurable business impact, with success measured by customer satisfaction, increased automated resolution usage, and improved retention. Key responsibilities include acting as the design authority for AI deployments, leading solution design and integration guidance, co-creating forward-looking AI strategy with executives, coordinating cross-functional engagement, and maintaining outcome-driven roadmaps and adoption strategies. Qualifications call for at least 5+ years in Customer Success/Experience with 1+ year AI experience, enterprise go-to-market or similar roles, experience using adoption analytics to forecast churn and expansion, a relevant bachelor’s degree (advanced degrees or AI strategy certifications preferred), strong program management and cross-functional influence, and familiarity with Responsible AI practices. The position is located in Mexico City or the State of Mexico with a hybrid work arrangement, and Zendesk emphasizes diversity and inclusion, ethics in AI screening, and accommodations for applicants with disabilities.

- Zendesk is seeking a Manager of Customer Success to lead a team of up to 10 CSMs in high- and medium-touch segments, with the goal of making customers more successful to buy more, stay longer, and advocate, through a blend of financial acumen, product knowledge, and data-driven experimentation. - The role requires a growth-minded, people-first leader who can foster a learning culture, operational discipline, and relentless reinvention to accelerate world-class CS performance and help position Zendesk as a CS career destination in the Japan/APAC region. - Its overarching objectives are to maximize team performance and customer outcomes, cultivate continuous AI fluency within the team, and contribute to the broader Japan and APAC GTM strategy, transforming ambiguity into scalable processes and strong data-driven risk management. - You’ll build and lead a team of Value Architects—hiring and coaching diverse talent, setting clear KPIs, attending customer meetings, coaching with Gong, and driving consistent execution—while leading an AI-first revolution by piloting tools and sharing AI best practices across the team. - The ideal candidate has 9+ years in CS or relevant SaaS roles with 5+ years managing teams, strong AI/data fluency, cross-functional leadership, financial acumen, and a bachelor’s degree (advanced CS/AI certifications are a plus); the role is hybrid with partial in-office requirements, and Zendesk is an equal opportunity employer that supports accommodations.

Zendesk is hiring an AI Success Strategist in Customer Success to lead customers’ AI initiatives, shape the AI roadmap, and build executive partnerships so AI programs start strong and scale. The role owns end-to-end delivery of AI roadmaps, translating product capabilities into business strategy, driving adoption from initial deployment through expansion, and measuring success by customer satisfaction, automated resolution usage, and retention. Its overarching objectives are to accelerate time-to-value, own multi-year AI roadmaps across cross-functional teams, and deliver measurable commercial outcomes such as renewals and revenue growth. Key responsibilities include serving as the design authority for AI deployments, aligning stakeholders across Product, Services, Sales, and Success, leading engagements, and developing data-driven adoption and channel strategies to maximize impact. Qualifications include 5+ years in customer success/experience with 1+ year of AI experience, enterprise SaaS GTM experience, ability to forecast churn/expansion, strong program management and communication skills, and a hybrid work arrangement, with Zendesk’s commitment to diversity and equal opportunity and information about AI screening.

The Manager of Technical Architecture at Zendesk leads a global team of Technical Architects to design and deliver high-complexity, customized Zendesk Contact Center solutions, ensuring the team’s professional growth, technical quality of deliverables, and overall implementation success. Responsibilities include people leadership, mentorship on AWS deployments and coding standards, handling high-profile escalations, and resource planning, with end-to-end technical delivery oversight and standardized documentation, plus serving as the final escalation point for complex designs involving AWS services such as Amazon Connect, Lex, Lambda, and DynamoDB. The role requires cross-functional collaboration with Engagement Managers, Services Consultants, and Solution Architects, product advocacy for enhancements, and pre-sales support by reviewing technical solutions and estimates for potential customers. Qualifications include a Bachelor’s degree or equivalent, 6+ years in consulting or programming with 2+ years in leadership, 3+ years building cloud-based solutions, expert AWS and contact center integration knowledge, hands-on programming in Python/Node.js/Java, RESTful APIs, and demonstrated ability to manage competing priorities with strong communication and problem-solving skills. Compensation features a US OTE of roughly $210k–$316k (80/20 base/commission) with potential bonuses or incentives, a hybrid in-office/remote work arrangement, and Zendesk’s commitment to equal opportunity, diversity and inclusion, along with accommodations for applicants and AI screening as part of the process.

Zendesk is hiring an Account Executive (preferably with AI-sales experience) to grow the business by building relationships with new customers and expanding existing partnerships. The role focuses on driving top-line revenue, acquiring new customers, cross-selling additional products, managing key relationships for satisfaction and retention, and using data insights to improve prospecting and retention while creating quarterly territory plans. You will lead complex, value-centric sales cycles, secure C-level sponsorship, maintain a robust pipeline and forecast, collaborate with internal teams, and negotiate and close multi-month deals with proofs of concept. The position requires a BA/BS or equivalent, 3+ years in cloud/software B2B/AI sales with a proven track record of meeting targets, the ability to sell to executives, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus travel. Zendesk promotes a hybrid, inclusive workplace and is an equal opportunity employer; AI screening may be used in hiring, accommodations are available for applicants with disabilities, and additional information is provided on the company's diversity and careers pages.

Zendesk is seeking an Enterprise Account Executive with a proven B2B SaaS sales record to grow the enterprise base by building relationships and expanding offerings to new and existing customers. The role involves driving top-line revenue by acquiring new enterprise customers, cross-selling to optimize account profitability, managing key relationships, using data insights to improve prospecting and retention, and leading quarterly territory plans and multi-month, value-centric sales cycles with proof-of-concept stages. You will establish C-level sponsorship, collaborate with internal teams to optimize sales strategies, negotiate and close complex deals, and maintain a robust pipeline and accurate forecast to exceed revenue goals while staying knowledgeable about Zendesk solutions and market trends. Required qualifications include a BA/BS or equivalent, 8+ years in cloud/software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP/C-level executives in large enterprises, and familiarity with Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. The position offers a hybrid work model with partial in-office attendance, a commitment to diversity and inclusion, disclosures about AI screening and accommodations for applicants with disabilities, and Zendesk’s status as an equal opportunity employer.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, expanding offerings, and aligning Zendesk solutions with client objectives. Key responsibilities include driving new enterprise revenue, cross-selling to existing customers, managing strategic partnerships, leveraging data to prospect and retain customers, and creating quarterly territory plans to increase market share. Candidates should have a BA/BS and at least eight years in cloud/software B2B sales, with a proven track record of exceeding targets, experience selling to VP and C-level executives, and a history of managing complex multi-month deals, plus the ability to travel and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. The role requires leading executive sponsorship, collaborating with internal teams, negotiating and closing deals, and staying current with Zendesk products and the competitive landscape. The US OTE ranges from $283,000 to $425,000 with a 50/50 base/commission split, with potential bonuses and benefits; Zendesk also highlights equal opportunity, hybrid work, flexibility for accommodations, and AI-based screening as part of the hiring process.

Zendesk is seeking an exceptional Zendesk Consultant to join the CX Accelerator Team, with hands-on configuration work, the ability to lead client engagements lasting 4-6 weeks, and a willingness to travel as needed. The role aims to revolutionize customer experiences through optimized Zendesk implementations, leveraging a customer-centric approach across discovery, guidance on best practices, and collaboration with technical resources for integrations and custom solutions. Key responsibilities include client engagement and consultation, hands-on Zendesk design/configuration, project management to deliver on time and within scope, and training and enablement plus continuous improvement informed by client feedback. Requirements include extensive hands-on Zendesk experience (SME-level with WEM and/or AI), strong CRM knowledge, a proven track record in Zendesk/Professional Services/CSM roles, comfort with agile startup environments, and excellent communication, problem-solving, and adaptability. Zendesk highlights a startup-like, collaborative culture with growth and benefits, offers US OTE of 226,000–338,000 (70/30 base/commission) with a hybrid in-office/remote work arrangement, and emphasizes equal opportunity, diversity, and accommodations.

Zendesk’s AI Specialist, Customer Success is a hands-on advisor who helps customers realize value from Zendesk’s AI agents by engaging with executives, experience leaders, admins, and product teams to drive ROI. The role’s overarching objectives are to accelerate business value realization, maximize outcomes and ROI from AI solutions, and act as a strategic partner and trusted advisor for AI-powered transformation. Responsibilities include end-to-end ownership of the customer journey for the AI portfolio, serving as the technical authority, driving AI adoption across the journey, using analytics to anticipate risks and identify growth opportunities, and pursuing expansion and renewals while evangelizing AI value. Requirements include 5+ years in Customer Success/Experience, GTM or related enterprise SaaS roles, a relevant bachelor’s degree, experience deploying or driving adoption of AI/SaaS, the ability to explain AI to both technical and executive audiences, strong relationship and program management skills, data analytics proficiency, and professional proficiency in Japanese (full) and English (professional working). The role is hybrid (onsite part of the week) with Zendesk emphasizing inclusion and equal opportunity, and it notes that AI screening and accommodations may be used as part of the hiring process.

Zendesk is hiring an AI Success Strategist to lead the AI-driven customer experience, owning the strategic AI roadmap and building executive partnerships to ensure AI initiatives start strong and scale. The role’s mission is end-to-end delivery of customers’ AI roadmaps—translating product capabilities into business strategy, guiding adoption from initial deployment through sustained expansion, and driving measurable outcomes like higher satisfaction, increased automated resolutions, and improved retention. Key responsibilities include full ownership of AI roadmap delivery, acting as the design authority for deployments, shaping a long-term AI vision with executives, aligning cross-functional teams, leading engagements, sustaining mutual roadmaps, managing channel and adoption strategies, and using data to track impact. Qualifications require at least 5+ years in customer success/experience with 1+ year in AI, enterprise technology/SaaS GTM experience, ability to forecast churn and expansion, a relevant bachelor’s degree (advanced degrees or AI strategy/project management certifications preferred), and strong program management and cross-functional influence; familiarity with emerging AI trends and responsible AI practices are a plus. The role is hybrid with some in-office presence, and Zendesk emphasizes diversity and inclusion, offering accommodations and noting that AI may be used to screen applications in line with policy.

Zendesk’s Professional Services team helps a wide range of customers map business needs to Zendesk, with Managed Services Consultants acting as experience-makers to drive adoption and value. In this role you’ll manage a portfolio of Managed Services customers, maintain a backlog, provide proactive and reactive guidance, and work to minimize churn while demonstrating ongoing value. You will maintain product expertise, educate customers, delegate requests to global colleagues while ensuring quality, collaborate on premier service policies, and assemble the business problem with the customer to configure Zendesk to go above and beyond. Basic qualifications include 3+ years in consulting or customer success, strong communication and relationship-building skills, ability to interface with managers, multitasking ability, 10% travel, and a passion for customer service; preferred qualifications include tech curiosity, Zendesk or SaaS experience, and multilingual ability. The role operates in a hybrid model with a Lisbon office presence and in-person collaboration, while also offering remote work flexibility, along with Zendesk’s commitment to diversity, AI screening disclosures, and accommodations for applicants with disabilities.

Zendesk's Enterprise Data & Analytics team is seeking an experienced Senior Data Engineer to design and build curated data products and enterprise data warehouse solutions (BigQuery/Snowflake) using dbt, Airflow, and Terraform, serving as the single source of truth across Zendesk. You will collaborate with team members and business partners to collect requirements, define analytics outcomes, design data models, act as data model SME, transform raw data into schemas for various business domains, and build ELT pipelines to ensure reliable reporting. Basic qualifications include 5+ years in data engineering and data modeling/architecture in production, 5+ years of SQL experience, 2+ years with dbt, experience with cloud columnar databases (Snowflake), and the ability to translate business requirements into technical solutions with strong documentation. Preferred qualifications include hands-on Snowflake administration, knowledge of modern and classic data modeling (Kimball, Inmon), experience across business domains (Finance, Sales, Marketing), 3+ production-grade dbt projects, and expert Python. The data stack includes ELT (Snowflake, Fivetran, dbt, Airflow, Kafka, HighTouch), BI (Tableau, Looker), and infrastructure (GCP, AWS, Kubernetes, Terraform, GitHub Actions); the role offers a US base salary range of $151k-$227k with hybrid in-office scheduling, and Zendesk emphasizes inclusion, AI-based screening, and accommodations for applicants with disabilities.

Zendesk is seeking a Software Engineer for Mobile Services to help shape backend services supporting mobile products and ensure the mobile SDKs and Web Widget remain top-tier assets used by leading apps. Zendesk values its people, offers a competitive benefits package, opportunities for growth, and a diverse, inclusive environment with a healthy work-life balance, flexible work arrangements, and full parental leave. Your responsibilities include building reliable, secure, and scalable backend systems; owning complex projects and aligning technical strategy with business goals; staying current with trends and leading innovation; participating in code reviews and pair programming; troubleshooting defects; contributing to documentation and specs; steering feature lifecycles from conception to deployment and maintenance; proactively addressing technical debt; and fostering a collaborative, testing-focused engineering culture across teams. Required experience includes backend technologies, Ruby on Rails, React and microservices, Rails ecosystem familiarity, relational databases and SQL, and strong communication skills; Nice-to-have items include TypeScript, Scala interest, Datadog, knowledge of SLIs/SLOs and error budgets, Kubernetes/PODs, and distributed monoliths or microservices patterns. The tech stack centers on Ruby/Rails, Scala, and React, with additional use of TypeScript and clients on iOS/Android; data stores such as MySQL, Memcached, Redis, Kafka, and DynamoDB; the role is hybrid with some in-office time; and Zendesk commits to equal opportunity, diversity, inclusion, AI screening disclosure, and accommodations for applicants with disabilities.

As a Strategic Enterprise Account Executive at Zendesk, you will drive revenue growth in strategic enterprise accounts with a key focus on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to meet complex business needs. You will develop and execute strategic sales plans, identify and engage senior decision-makers, present and close complex deals, collaborate cross-functionally to drive satisfaction and expansion, maintain an AI sales pipeline and forecasts, and stay informed on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of meeting or exceeding targets, strong ability to engage C-level executives, excellent communication and negotiation skills, adaptability in a fast-paced environment, and CRM experience (Salesforce preferred). Why Zendesk includes the opportunity to work with cutting-edge technology, a collaborative culture with growth and innovation, an uncapped commission, and comprehensive benefits plus hybrid work flexibility and professional development. The US annualized OTE range is $283,000 to $425,000 with a 50/50 base/commission mix, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations for applicants.

The Principal/Senior Sales Strategy Lead at Zendesk focuses on Sales Strategy & Programs using market intelligence, modeling, and analytics to develop deep GTM insights and support revenue growth and profitability for the go-to-market organization. The role is part of a cross-functional team responsible for driving strategy, data analysis, setting financial goals, informing deviations and potential investments, and assessing cross-company program effectiveness to provide strategic and forward-looking operational guidance to senior executives. It is an individual contributor role reporting to the Senior Director of GTM Sales Strategy, offering exposure to strategy, sales, marketing, customer experience, finance, and analytics, and requires curiosity, initiative, and the ability to generate hypotheses, analyze complex data, and make strategic recommendations amid ambiguity. Key responsibilities include partnering with sales leadership to develop and drive Sales Strategy, leading analyses of performance to identify roadblocks and opportunities, leading cross-functional initiatives with Product Marketing, Product Strategy, Sales Enablement, and Sales Ops, identifying untapped markets, improving sales productivity with Sales Ops, and conducting TAM/SAM analysis, propensity modeling, account tiering, segmentation, and headcount planning. Qualifications include 8–10 years in sales strategy or strategic analytics, SaaS software/industry understanding, CRM and analytics tools proficiency with SQL preferred, strong problem-solving and collaboration skills, a quantitative degree (Bachelor’s with MBA/MS preferred), and a hybrid Mexico City or Estado de Mexico work arrangement, with Zendesk emphasizing diversity, flexible hybrid work, equal opportunity employment, and accommodations for disabilities.

Zendesk is hiring a Business Development Manager to build and lead a driven outbound prospecting team targeting the Hispanic Latin America market to grow Zendesk’s footprint. This is a hands-on leadership role requiring strong business processes and metrics, partnering with operations, marketing, and sales to scale the region, and it is a full-time position based in Mexico City but serving the entire region. Responsibilities include hiring, training, and managing the team; developing sales, product, and industry skills; motivating with incentives; preparing team members for future Account Executive roles; and reporting on lead quantity, quality, and revenue, while coordinating with Marketing and Sales. Requirements include 5+ years in Software/SaaS sales, 2+ years of management, a proven track record of quota attainment as an individual contributor, excellent communication and time management, multicultural/high-growth experience, and fluency in Portuguese and English (Spanish desired); proficiency with Salesforce.com and Zendesk is also required. Zendesk emphasizes hybrid work, diversity and inclusion, and equal opportunity, notes that AI may be used to screen applications, and offers accommodations; applicants must be physically located in Mexico City or Mexico State.

- Zendesk is hiring a Staff Software Engineer (Full-stack) to lead the Change Management team in Pune, India, on a hybrid, full-time basis, with the requirement that candidates be located in Maharashtra or Karnataka. - The role entails owning the architecture, development, testing, and deployment of scalable, automated change-management workflows that integrate across the Zendesk ecosystem and shaping the technical roadmap. - You’ll collaborate with product managers, designers, and engineering leaders, drive end-to-end delivery with high quality and performance, contribute to code reviews, and participate in on-call rotations after training. - The position requires 12+ years of full-stack experience in enterprise SaaS, 10+ years with JavaScript/TypeScript (React/Redux), strong Ruby on Rails backend expertise, REST API design, LLM-based features, testing libraries, CI/CD, and multi-tenant SaaS architecture, plus autonomous leadership and excellent communication. - The tech stack includes Ruby, Rails, MySQL on the backend; React/TypeScript/GraphQL on the frontend; AWS and Kubernetes (nice-to-have); and Zendesk emphasizes making a real impact, career growth, hybrid flexibility, diversity and inclusion, and accommodations, with AI screening noted in the process.

Zendesk is seeking a Corporate Account Executive in Southeast Asia to grow the SaaS business by hunting for new opportunities and closing deals of varying sizes while building broad client relationships. You’ll drive top-line revenue growth, manage and nurture customer relationships for high satisfaction and retention, and proactively cross-sell additional products to optimize account profitability. The role requires using data insights and customer adoption history to prospect new clients, articulate Zendesk’s value, lead competitive sales cycles, and maintain a robust Salesforce pipeline with accurate forecasts. The ideal candidate has a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience, strong negotiation and closing skills, and familiarity with tools like Salesforce and Clari. Zendesk promotes an inclusive, hybrid work environment, is an equal opportunity employer, may use AI screening, and provides accommodations for applicants with disabilities while supporting global diversity and inclusion.

The role is a Sales Operations Specialist on the Global GTM xDR Operations team, serving as the data-driven analytical and strategic partner to APAC Sales Development Leadership to boost top-of-funnel efficiency. Key duties include creating and distributing dashboards for SDR/BDR teams, analyzing top-of-funnel metrics, shaping AI and automation strategies within the GTM stack, ensuring data quality in early funnel stages, providing front-line tool and data support, and aligning with Revenue Ops, Marketing, and Systems. Basic qualifications include 1–2 years in Sales Ops or related roles in a SaaS environment, the ability to translate data into actionable narratives, and experience with GTM tools like Salesforce, Tableau, Looker, and Snowflake, plus familiarity with Sales Intelligence platforms. Preferred qualifications include SQL knowledge, familiarity with LeanData, Groove or Outreach, and a demonstrated enthusiasm for AI and tech innovations. The role is hybrid with in-office requirements, Zendesk emphasizes culture and diversity, and applicants should be aware that AI screening may be used; accommodations are available for applicants with disabilities.

This role designs, develops, and deploys workflow automations to streamline cross-functional processes across Employee Services, IT, and People Operations, partnering with stakeholders to reimagine workflows through automation, AI, and system integrations using tools like Zendesk, Workato, Google Workspace, Slack, and Workday. You’ll experiment with AI-powered agents and orchestration frameworks, collaborate with the AI & Automation Director, AI Governance, and Enterprise Architecture teams to pilot new tools, create reusable automation templates and documentation, and manage a prioritized backlog based on impact and strategic objectives. The position requires 5+ years in automation/low-code development, hands-on experience with iPaaS/RPA tools, familiarity with AI APIs, strong ITSM and HR operations workflow knowledge, REST/JSON/webhooks, scripting basics, agile work style, and excellent analytical and communication skills. Basic qualifications include a bachelor’s degree in CS or equivalent, plus 3–5 years of hands-on automation deployment in enterprise environments; preferred qualifications include experience deploying major SaaS platforms (Zendesk, Workday, Google Workspace, Slack), AI orchestration frameworks, measurable automation benefits, data governance and responsible AI practices, and experience in a global distributed enterprise. This is a hybrid role located in Mexico City or Estado de Mexico, requiring in-office presence part of the week (3 days) with specifics set by the hiring manager, and Zendesk emphasizes equal opportunity, diversity and inclusion, plus accommodations for applicants with disabilities, noting that AI-based screening may be used.

Zendesk is seeking a BI Lead/Senior Analyst for its Enterprise BI & Reporting team to support enterprise dashboards using Tableau, Looker, and Snowflake, acting as a technical expert who translates business needs, mentors other analysts, and helps build scalable self-service BI on a modern data stack. Responsibilities include refining requirements with internal customers, translating business needs into BI solutions, developing user learning materials, performing data profiling and complex analyses, and creating dashboards, reports, or datasets with substantial impact. The role also involves collaborating with data engineers and business users for data validation, expanding BI platform operations, documenting procedures and runbooks, supporting self-service training, and maintaining governance assets like the business glossary, data dictionary, and metadata catalogs. Required qualifications include a bachelor’s in Information Systems (or equivalent), 5+ years in BI at Analyst II/Senior Analyst level, strong SQL/Python and BI tools (Looker/Tableau), data profiling and modeling expertise, experience leading large BI projects, the ability to travel less than 5%, and the candidate must be located in Mexico City or Estado de Mexico with a hybrid onsite schedule. Zendesk emphasizes inclusion and fairness, notes that AI screening may be used, and offers accommodations for disabilities, while promoting a hybrid, globally distributed workplace and a commitment to diversity, equity, and inclusion.

Zendesk is hiring a Dutch-speaking Business Development Representative as part of its Sales Development function to drive new business for the EMEA region and to provide sales training and career growth. The role involves owning a busy outbound pipeline, prospecting cold accounts and new segments within existing Zendesk customers, creating high-value pipeline from startups to enterprise, and delivering an outstanding customer experience while representing the brand. Requirements include a minimum of six months in a sales-related role, a passion for consultative SaaS sales, excellent written/verbal communication, fluency in English and Dutch (Danish/Swedish is a plus), and a hybrid Lisbon-based work arrangement. Zendesk offers strong leadership, a buddy system, and flexible work options with the tools needed to succeed (e.g., MacBook, home office setup, Sales Navigator, Zoom). Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, may use AI or automated screening in the hiring process, and provides accommodations for applicants with disabilities.

The Technical Architect will develop customized technical solutions aligned with customers' business objectives, own end-to-end delivery of Zendesk contact center implementations, and configure AWS resources in customer accounts using services such as Amazon Connect, CloudFormation, Amazon Lex, DynamoDB, Kinesis, IAM, and S3, while leading technical projects and mentoring junior colleagues. They will translate business objectives into technical solutions, provide expert recommendations, collaborate with Zendesk Professional Services, lead design and configuration workshops, produce Technical Design Documents and Zendesk Custom App Specifications, and support development and testing with Zendesk developers and QA analysts. The role supports pre-sales activities by gathering technical requirements and delivering solutions and estimates, maintains deep Zendesk Contact Center product expertise, and participates in discussions across customer engagements as the lead technical solution designer. Qualifications include a bachelor's degree or equivalent with at least 3 years in consulting or programming, mandatory Amazon Connect experience, 3+ years building or migrating complex cloud-based solutions, proficiency with backend languages (Java, C#, Node.js, Python, PHP), AWS experience, RESTful API familiarity, strong analytical and project management skills, and hands-on programming with AWS Lambda and Python. Zendesk offers a hybrid working model, comprehensive benefits, and a culture focused on diversity and inclusion with offices worldwide, and is an equal opportunity employer that may use AI screening while providing accommodations for applicants with disabilities upon request.

The Solutions Architect will serve as the key technical expert in the pre-sales process, working with the Contact Center Platform Architecture team and potential customers to design and scope customized Zendesk-based solutions and secure professional services engagements. Responsibilities include leading pre-sales technical scoping, producing detailed professional services estimates and proposals, translating complex technical concepts for audiences from technical teams to executives, maintaining deep technical expertise across Zendesk's Contact Center product suite, and coordinating with Professional Services to ensure a smooth transition from sales to delivery. Qualifications require at least 3 years of customer-facing experience (technical support or consulting), 3+ years of hands-on experience building, migrating, and deploying complex cloud-based solutions, experience implementing and supporting AWS environments with Amazon Connect being a must, the ability to translate customer objectives into a comprehensive technical solution and detailed project estimate, and exceptional communication and presentation skills. The role is hybrid, with a rich onsite experience and remote work for part of the week; the in-office schedule is determined by the hiring manager. Zendesk is an equal opportunity employer committed to diversity, equity and inclusion, and may use AI screening; accommodations are available for applicants with disabilities.

The Services Consultant role at Zendesk leads end-to-end technical delivery for customers, owning the implementation from requirements gathering to go-live and ensuring solutions align with business goals. Responsibilities include acting as the Zendesk Contact Center SME, leading solution design and producing Technical Design Documents, configuring and deploying AWS resources (Amazon Connect, CloudFormation, Lex, DynamoDB, Kinesis, IAM, S3, etc.), collaborating with cross-functional teams through development, testing, and go-live, and conducting client training and effective handovers with clear status updates. Qualifications require 3+ years of customer-facing experience (tech support or consulting), mandatory Amazon Connect experience, 3+ years building/migrating/deploying complex cloud solutions, AWS implementation experience, automation and integration skills, and strong coding ability with AWS Lambda and Python. The role is hybrid, offering in-office time with remote work flexibility, and Zendesk emphasizes a culture of work-life balance, diversity and inclusion, social impact, and collaboration. Zendesk is an equal opportunity employer that may use AI screening, provides accommodations for disabilities, and offers information on EEO rights and the process to request accommodations.

The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle and must be both sales-focused and technically savvy to convincingly present the software’s merits to Enterprise and Mid-Market executives. They will work with Sales, Marketing, and Product Managers as the technical bridge, owning the prime technical relationship with prospects and delivering information onsite, online, and by phone to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software sales, the ability to map RFI/RFP requirements to software, excellent communication and presentation skills, desired call center experience, experience scoping pilots/POCs, knowledge of web/scripting technologies and SaaS, strong problem-solving and solution-scoping abilities, willingness to work in a fast-paced startup, a bachelor’s degree (graduate degree a plus), and willingness to travel. Desired skills include prior consulting experience implementing enterprise software and in-depth knowledge of customer service software, ITSM, CCaaS, data warehousing, and business intelligence. The role is hybrid with in-office time and remote work, Zendesk emphasizes diversity and inclusion, AI may be used to screen applications, and accommodations are available for applicants with disabilities.

This role is a Sales Development Analyst on Zendesk’s Global Go-to-Market Sales Development Operations team, acting as the dedicated analytical and strategic partner for the North America and LATAM SDR leadership to drive top-of-funnel efficiency and ensure the engine aligns with global pipeline goals. Core responsibilities include strategic analytics and ROI measurement for SDR/BDR teams, shaping AI-powered automation across the GTM stack, managing cross-functional workflows with Revenue Ops/Marketing, scouting best practices, maintaining data quality in leads/contacts/accounts and sales intelligence tools, and providing front-line system support to SDRs. Ideal candidates are detail-oriented, data-driven problem solvers with deep knowledge of the Sales Development function and top-of-funnel metrics in SaaS, plus experience with tools like Salesforce, Tableau/Looker, Snowflake, Groove, Outreach, LeanData, ZoomInfo/Lusha, Gong, Eloqua, Clari, and ideally SQL. The US base salary ranges from $71,000 to $107,000 per year, with potential bonuses and benefits, and the role offers a hybrid work arrangement requiring some in-office presence. Zendesk emphasizes a fulfilling, inclusive culture, with AI screening as part of recruitment, a commitment to diversity and equal opportunity, and accommodations for applicants with disabilities.

Zendesk is hiring a Commercial Account Executive in Denmark (serving companies with 250–1,500 employees) to drive net-new business and expand its AI-powered CX platform by owning the full sales cycle. The role focuses on developing new business, building robust pipelines, expanding Zendesk adoption in underpenetrated industries, and growing and retaining existing accounts through deepened relationships and collaboration with Customer Success. You will articulate the value of an AI-first CX platform, leverage AI-driven sales tools, engage C-level and other stakeholders as a trusted advisor, and build business cases and ROI models to demonstrate impact. Requirements include 3–5+ years of full-cycle SaaS sales in the commercial/mid-market, Danish and English fluency, strong negotiation and presentation skills, knowledge of AI/automation and modern CX concepts (Salesforce experience preferred), and experience with complex consultative sales processes (MEDDPICC); the role is based in Denmark and can be hybrid or fully remote, requiring collaboration with Solution Consulting, Marketing, Customer Success, and Partners. Zendesk is an equal opportunity employer committed to diversity and inclusion; AI may be used to screen applications, and accommodations are available for applicants with disabilities.

Zendesk is hiring an Employee Service Sales Specialist to expand its Employee Service SaaS offerings by building relationships with key decision-makers and growing both new and existing partnerships. The role involves becoming a go-to expert on Employee Service use cases, helping the sales team articulate value, managing the end-to-end sales cycle, and delivering ROI analyses to support purchasing decisions. It also entails contributing subject-matter expertise on ES solutions, ensuring the sales team understands ideal customer profiles and buying journeys, and maintaining quota accountability to close deals. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales focusing on HR/IT use cases, a strong track record of meeting targets, ability to manage complex multi-month cycles, and a collaborative entrepreneurial mindset with travel readiness. The US on-target earnings range is $189,000 to $283,000 with a 60/40 base/commission split, with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area–based team, driving revenue and strategic expansion across complex Enterprise accounts with AI-driven CX/EX solutions. You will hire, coach, and empower the team, develop go-to-market strategies for multi-product deals, guide large enterprise sales cycles, and oversee territory/account planning, forecasting, and executive engagement. The role emphasizes data-driven, AI-enabled sales, with a focus on upsell/cross-sell, while maintaining operational rigor in the sales process and maintaining deep knowledge of Zendesk’s AI capabilities for compelling executive value propositions. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a proven quota track record, expertise in enterprise cycles and MEDDPICC, strong forecasting, and established C-suite relationships in the Bay Area, plus proficiency with Salesforce, Outreach, and Clari and willingness to travel. OTE ranges from $323,000 to $485,000 with a 50/50 base/commission split, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening processes, and accommodations for applicants with disabilities.

Zendesk is seeking a Corporate Account Executive to grow its B2B SaaS customer base, drive revenue, and deepen relationships by acquiring new clients and expanding current accounts. Responsibilities include prospecting, cross-selling, managing a robust sales pipeline in Salesforce, delivering forecasts, and collaborating with internal teams to optimize sales strategies. Qualifications combine a BA/BS or equivalent with at least 2 years in B2B SaaS sales or solution engineering, a proven track record of meeting targets, and strong negotiation, prospecting, and relationship-building skills, plus familiarity with Salesforce, Outreach, and Clari. The role is hybrid, requiring some in-office presence with flexible remote work, with the specific in-office schedule determined by the hiring manager. Zendesk emphasizes diversity and inclusion, may use AI or automated screening in hiring, and provides accommodations for applicants with disabilities.

The role is a partnerships-focused sales position at Zendesk that collaborates with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions through partner ecosystems while increasing opportunity velocity. Responsibilities include evangelizing SI partner and technology alliances to Zendesk sales, creating a regional go-to-market strategy, funding partner-led campaigns with regional marketing, and serving as the day-to-day liaison to drive incremental revenue with existing partners. The ideal candidate has 10+ years in partner channel development, sales, or alliance management, experience with regional resellers and tech companies, strong executive presence and communication skills, a solid understanding of Zendesk’s value proposition, tech-savviness, and a proven quota-bearing track record. The role offers full flexibility, with options to work remotely or from the Melbourne office, plus access to Zendesk workspaces and occasional in-person gatherings. Zendesk also emphasizes an inclusive culture, potential AI screening in applications, and accommodations for applicants with disabilities, reaffirming its commitment to equal opportunity and diversity.

Zendesk is seeking a Sales Development Representative for the EMEA region to drive new business, manage a high volume of inbound leads, qualify high-value opportunities for Account Executives, and help grow the regional sales pipeline as part of a fast-growing customer support platform. The role requires you to be a key team member, upsell and cross-sell before passing opportunities to AEs, and contribute creatively to a collaborative, energetic “Zen” environment while striving to overachieve on targets. Requirements include fluency in Swedish or Danish and English, a passion for consultative sales, strong written and verbal communication, and either SaaS/business experience or a Bachelor’s/Master’s degree, with a self-starter, can-do attitude and customer-centric mindset. The position offers a hybrid work model with a Lisbon office component and remote work, serving a multicultural Europe, Middle East, and Africa team, and emphasizes building a great team environment. Zendesk highlights its inclusive culture, equal opportunity employment, AI screening as part of the process, and availability of accommodations to support applicants with disabilities.

Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence by setting the vision for Sales Acceleration. The role involves leading a high-performing team, aligning GTM priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions, driving enterprise-level transformation, translating data into board-level recommendations, promoting best practices, and overseeing cross-functional initiatives. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record designing and executing GTM acceleration, strong cross-functional and executive stakeholder leadership, advanced analytics, and excellent communication to C-suite and board audiences. The position offers fully flexible/remote work with optional Zendesk offices, a US base salary range of $170,000–$256,000 plus potential bonus, benefits, or incentives, with final offers based on capabilities, experience, and location. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, supports a hybrid work culture, and provides accommodations for applicants with disabilities.

Zendesk's Sales Operations Analyst role focuses on designing data-driven workflows, automations, and AI-powered solutions to enhance the global go-to-market engine, with close collaboration across Sales, Marketing, Product, IT, and a particular emphasis on APAC. Key duties include leading sales system initiatives and Salesforce-integrated projects, optimizing integrations for efficiency and scale, and building dashboards and alerts from data using SQL, BI tools, and AI. Candidates should have 3–5 years in Sales Ops or Revenue Ops (preferably SaaS/B2B GTM), strong cross-functional communication, Salesforce CRM experience (Admin certification a plus), and experience with internal support tools and iPaaS like Workato or Zapier for API-driven automation. Successful individuals are action-oriented, globally collaborative, solution-minded, adaptable to a fast-paced environment, and mindful of privacy, compliance, and data governance. The role offers a hybrid work model with part-time office presence, Zendesk's commitment to diversity and inclusion, and notices about AI screening and accommodations for applicants.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS sales by acquiring new customers and expanding existing partnerships. The role involves driving top-line revenue, cross-selling to existing customers, nurturing strategic relationships, using data and customer insights to improve prospecting and retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Candidates should have a BA/BS or equivalent, at least five years in Public Sector sales or solution engineering (preferably SaaS), a proven quota attainment record (two of the last three years), experience selling to VP/C-level in Public Sector, ability to travel, and familiarity with Salesforce, Outreach, and Clari. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix, and offers may include bonuses or benefits depending on location and capability. Zendesk emphasizes a mission of delivering calm in customer service, supports hybrid and inclusive work options, notes that AI may screen applications, and is an equal opportunity employer offering accommodations for applicants with disabilities.

The Senior Technical Account Manager (Sr. TAM) at Zendesk acts as a strategic advisor and technical leader for the company’s most complex enterprise customers, designing and implementing sophisticated customer experience strategies and roadmaps that deliver measurable business impact and ROI while mentoring the broader TAM organization. Responsibilities include serving as the technical strategist, architecting and documenting complex CX ecosystems (including multi-brand setups and integrations), leading executive reviews and ROI-focused planning, and coordinating Zendesk resources across multiple implementations. Required qualifications entail 12+ years of technical experience (8+ in enterprise), a proven record as a trusted executive advisor in SaaS environments, expertise in service management and CX transformation, and excellent cross-functional leadership and communication; advanced Zendesk product knowledge is a plus. Key competencies emphasize strategic leadership, business impact, enterprise influence, and mentorship, with success indicators such as adoption and expansion of Premier Enterprise offerings, the TAM being recognized as a trusted advisor, proactive avoidance of issues, and ongoing influence on product strategy. The role is based in Mexico City or the State of Mexico with a hybrid in-office schedule, and Zendesk notes its inclusive culture, potential AI screening, equality and accommodations policies, plus English proficiency (Portuguese a plus).

Zendesk is seeking a Principal PSE based in Singapore to drive partner-led growth across APAC, including the Philippines, by building and owning the partner plan and coordinating with Zendesk Direct Sales. The role involves recruiting, onboarding, enabling partners, achieving partner revenue and profitability targets, and serving as a liaison between the partner ecosystem and Zendesk sales. Key duties include building a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions, co-developing quarterly joint business plans, collaborating with marketing, tracking pipelines, maintaining CRM data, and ensuring adherence to Zendesk sales methodology. Required qualifications include a bachelor’s degree, 10+ years of B2B SaaS sales with quota-bearing experience, strong prospecting, time management, communication, and the ability to engage C-level stakeholders, with knowledge of sales methodologies and BI tooling. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

Zendesk is recruiting an SMB Account Executive to grow its SMB customer base across multiple languages (French, German, Dutch, Italian, Spanish) by pursuing new opportunities and closing deals of varying sizes in the SaaS space. Responsibilities include driving revenue through new customer acquisition and account expansion, nurturing relationships for satisfaction and retention, cross-selling, using data and adoption history to target prospects, articulating Zendesk’s value, leading competitive sales cycles, maintaining a qualified Salesforce pipeline, and meeting forecasts and revenue goals. Required qualifications are a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting and outreach skills, excellent presentation/negotiation/closing abilities, entrepreneurial spirit, and familiarity with Salesforce, Outreach, and Clari. The role supports Zendesk’s hybrid work model with a team-level in-office schedule and remote flexibility, emphasizing collaboration and cross-functional alignment. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and provides contact information for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and engage customers primarily via chat and email, with occasional calls, as a stepping stone into sales, marketing, or product management, and this is part of planned growth in our Digital Segment, working alongside traditional sales. Responsibilities include responding to high volumes of inbound leads and existing customer inquiries, articulating the value of Zendesk solutions, and proactively following up to resolve inquiries while developing product expertise to feed feedback to Product, Revenue Operations, and Advocacy. The role aims to create engaging conversations, establish trust as a trusted advisor, and identify when deeper engagement with an account manager is beneficial, also collaborating with core sales to hand over complex opportunities. Qualifications include excellent written English, a desirable second language, sales experience or a willingness to start in sales, ability to learn tools quickly, strong organization, and the ability to thrive in a fast-paced environment, with in-office work 4 days a week; prior SDR/BDR or other customer-facing roles are advantageous. Zendesk promotes hybrid work, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities, with an option to contact peopleandplaces@zendesk.com for accommodations and information on EEO rights.

Zendesk is seeking a Product Led Growth Sales Specialist to join its Digital Segment in Mexico (CDMX or Estado de Mexico), with a hybrid schedule that requires in-office presence part of the week. The role focuses on inbound engagement from new and existing customers, delivering support via chat and email and using calls when needed to build customer delight and guide purchasing decisions. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve issues, becoming a product expert, initiating engaging conversations, coordinating with core sales for complex opportunities, and exceeding targeted activity and revenue metrics. Qualifications include excellent English writing, a desired second language, sales experience or a willingness to start a career in sales, quick learning of tools, strong organization, and a preference for SDR/BDR or other customer-facing backgrounds; in-office four days per week in Mexico. Zendesk emphasizes diversity and inclusion, offers accommodations for applicants with disabilities, and provides resources and contact options for accommodations.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland, with a hybrid arrangement requiring one day per week in the office. In this role you will collaborate with global teams to build scalable, high-performance products, write code and design docs, create tests, instrument changes, and deploy to production. The position spans multiple areas and languages (Machine Learning, Mobile, Front-end, Back-end Java/Ruby, Data Science) with responsibilities such as maintaining reliability and performance, optimizing components, building backend services, and developing Zendesk email integrations. Basic qualifications include 2–6 years of experience depending on the level, proficiency in at least one language (Ruby on Rails, Scala, Python, JavaScript), familiarity with AWS and distributed systems, SaaS experience, strong communication, and Agile practice, with a Poland base salary range of PLN 235,000 to PLN 353,000 plus potential bonuses or benefits. Zendesk emphasizes diversity and inclusion, offers ownership and growth opportunities, flexible work arrangements, and accommodations for disabilities, and invites eligible candidates to apply as opportunities arise.

Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

Zendesk’s AI/ML Platform team builds the foundation for AI-driven customer experiences and is hiring a Senior ML Engineer to lead GenAI infrastructure, including the internal research platform, LLM Proxy, A/B testing, evaluation benchmarking, and agentic workflow orchestration tools. The role involves delivering robust, scalable systems by building LLM benchmarking frameworks, contributing to the LLM Proxy for safe and cost-optimized access to foundation models, and partnering with applied ML, product, and platform teams while implementing monitoring, observability, rate-limiting, and cost attribution. Candidates should have 5+ years in production ML systems, familiarity with core ML infrastructure (registries, feature stores, orchestration, inference serving), understanding of LLM/GenAI platforms, experience with cloud providers (GCP/AWS/Azure), Kubernetes, Docker, distributed systems, and proficiency in at least one server-side language with CI/CD mastery. Preferred qualifications include agentic automation experience and building developer productivity tools; the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, with the role offering full project ownership, meaningful impact, growth opportunities, and hybrid/remote flexibility. Zendesk emphasizes a diverse, inclusive workplace with equal opportunity, potential AI screening in compliance with policy, and accommodations for applicants with disabilities, along with a hybrid office arrangement and global locations.

Zendesk is hiring for a Melbourne-based, pure hunting sales role in ANZ that requires on-site presence 3 days a week to identify and qualify opportunities across SMB/Commercial/Enterprise and help build the sales pipeline. You will engage with prospects, understand their business challenges, and collaborate with sales, product, and marketing to develop a target list and generate a high-value pipeline. Candidates should have at least 2 years in a sales-related role, experience managing ANZ prospects, a competitive, self-starter mindset, excellent communication, and preferably a bachelor’s degree. The role features a hybrid work model with part of the week remote and an in-office routine determined by the hiring manager, requiring in-person attendance in Melbourne. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

The AI Sales Specialist Lead for APAC at Zendesk is a quota-carrying, player-coach role tasked with driving growth and adoption of Zendesk's AI product suite, mentoring a team of AI Sales Specialists, and shaping go-to-market strategies across mature and emerging APAC markets. The role requires leading and potentially handling key opportunities directly while partnering with Core Sales Managers to set and achieve regional sales targets across diverse APAC territories. Core responsibilities include regional sales leadership and goal achievement, customer and stakeholder engagement with a consultative, value-based approach, and AI sales enablement and evangelism, including supporting regional AI product trials and POCs and collaborating with APAC GTM leadership. The position requires proven experience in quota-carrying sales leadership (preferably in Conversational AI or CX), strong communication and relationship skills to engage executives and cross-functional teams, willingness to travel regionally, and overlay or co-sell experience is a plus. Zendesk highlights its mission as the intelligent heart of customer experience, promotes hybrid work and diversity and inclusion, notes that AI may screen applicants, and is an AA/EEO/Veterans/Disabled employer offering accommodations.

Zendesk is seeking a Senior ML Engineer to build scalable ML/AI products that improve customer experience for millions of end users, working with Research Scientists and other engineers. Your daily work includes writing robust production-grade Python code for ML-powered features (like intent detection and sentiment analysis), designing scalable pipelines for large-scale text data (including real-time conversations), productionizing models and LLM-powered services, leading design and architecture decisions, evolving MLOps practices, mentoring juniors, and resolving production issues. Key challenges include enriching conversations with language detection and sentiment analysis, automating interactions and routing across languages and regions, conducting large-scale A/B testing and model evaluation, expanding retrieval and information extraction capabilities, and serving and monitoring large models with low latency. Required qualifications include strong Python software development skills, experience with scalable data processing (Spark, AWS Batch, Airflow), SQL and distributed data modeling, MLOps (CI/CD, model registries, retraining), cloud and microservices (AWS, Kubernetes, Docker), and familiarity with NLP/LLM libraries and production workflows. The role uses a stack including Python and Ruby, AWS, PyTorch, AWS Batch/MetaFlow, data stores like S3, RDS MySQL, Redis, Elasticsearch, Snowflake, Aurora, and deployment to Kubernetes with Docker and Kafka, and it features a hybrid in-office/remote schedule along with Zendesk’s commitments to diversity, equal opportunity, AI screening, and accommodations.

The role supports regional directives and collaborates with the wider partner team and internal cross-functional groups to manage the opportunity pipeline, support marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates will have SaaS/subscription experience, a robust, entrepreneurial mindset, strong critical thinking, and a can-do attitude. Key responsibilities include managing partner-sourced and named account pipelines, recruiting and managing new partner relationships, supporting existing revenue-generating partners, and collaborating across teams to grow knowledge of Zendesk products, generate product enthusiasm, and support quarterly business and partner GTM plans and marketing programs. Requirements include 2+ years in direct or indirect software sales (SaaS preferred), excellent verbal and written communication, proficiency with Google Apps/CRM tools, self-motivation and accountability, flexibility in a fast-paced environment, English plus French or German fluency, and a bachelor’s degree is an advantage. The role is hybrid with onsite and remote work, and Zendesk emphasizes diversity and inclusion, AI screening, equal opportunity hiring, and accommodations for applicants who need them.

Zendesk is hiring a Lead User Experience Researcher to collaborate with cross-functional teams in creating strategic research plans that enhance user experience. The role involves understanding customer needs through various research methods, leading research initiatives, and documenting user behavior to inform product design. Candidates should possess a portfolio demonstrating mixed research methods, experience in B2B or SaaS environments, and expertise in applied statistics. Responsibilities include executing research projects, mentoring the research team, and advocating for user-centered design. Additionally, Zendesk promotes a hybrid working environment while emphasizing diversity, equity, and inclusion in its workplace practices.

The job description outlines a hybrid work model at Zendesk, where employees work both remotely and in the office, with a flexible schedule determined by the hiring manager. Zendesk aims to enhance customer service through its software, streamlining communication for brands. The company is committed to providing an inclusive and fulfilling work experience while fostering diversity, equity, and inclusion in the workplace. Applicants should be aware that artificial intelligence may be used in the screening process for this position. Additionally, Zendesk offers accommodations for applicants with disabilities or disabled veterans, emphasizing compliance with relevant laws and support for equal opportunity.

The Business Process Manager at Zendesk will lead transformation efforts to improve business operations and processes, enhancing customer experience through strategic analysis and implementation of improvements. Responsibilities include managing and developing a team, establishing operational rhythms, and fostering a culture of continuous improvement. The role requires significant experience, including over seven years in business operations and two years in people management, with proficiency in Continuous Improvement (CI) methods and project management tools. Zendesk emphasizes a supportive, inclusive work culture with flexible remote working options while ensuring a strong community and diversity commitment. The position is based in Mexico City or State and will involve a hybrid working experience that encourages collaboration and personal connection among team members.

Zendesk is seeking a Senior Account Executive focused on B2B sales to drive growth in the SaaS sector, particularly in the Philippines. This role emphasizes new business development, requiring the candidate to build their own pipeline, acquire new customers, and manage relationships for account retention and expansion. The ideal candidate will have at least four years of experience in B2B sales, exceptional communication skills, and the ability to navigate complex sales cycles while maintaining customer satisfaction. Responsibilities include driving revenue growth, collaborating with internal teams, and leveraging industry knowledge to create strategic partnerships. The role is hybrid, allowing flexibility for remote work while requiring some in-office presence.

Zendesk is seeking talented individuals for its Sales Development team in EMEA, which serves as a crucial entry point for a career in sales. The company emphasizes on providing top-notch sales training and a supportive environment to help team members excel. Ideal candidates should be native German speakers, fluent in English, and have at least six months of experience in a sales role, particularly within SaaS. The position involves managing an outbound pipeline, generating leads, and ensuring a stellar customer experience while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities and prioritizing a fulfilling work culture.

Zendesk is a leading customer experience and support platform that is rapidly expanding, seeking motivated individuals for software sales roles. The position involves engaging with various organizations to address their business challenges and qualifying inbound leads to develop sales pipelines, particularly in the ASEAN market. Ideal candidates should have at least 2 years of sales experience, strong communication skills, and a competitive mindset. The company promotes a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk is committed to diversity and inclusion, providing equal employment opportunities irrespective of various personal characteristics.

Zendesk aims to enhance customer experience through their products used by over 125,000 global brands. They are seeking a Staff Machine Learning Scientist to lead the development of advanced ML/AI models to support customer service teams, focusing on solving complex challenges like language detection and automated interactions. This role involves defining research agendas, mentoring scientists, and collaborating with engineering teams to ensure scalable solutions. Key qualifications include an MSc or PhD in a related field, a strong background in ML/AI, and proven leadership skills. Additionally, Zendesk promotes a hybrid work environment, offers a commitment to diversity and inclusion, and seeks to accommodate applicants with disabilities.

Zendesk is seeking a dedicated software engineer to join their Contact Center team, focusing on enhancing the Voice product's functionality and integrations. The ideal candidate will be involved in all phases of the software lifecycle, including design, implementation, testing, and deployment, while taking ownership of features and bug fixes. Applicants should have experience with JavaScript (React) and either Ruby/Rails or Golang, along with strong communication and collaboration skills. Zendesk promotes a hybrid work environment that encourages onsite connection and remote flexibility, with an emphasis on diversity, equity, and inclusion in the workplace. The position offers a competitive annual salary range in Poland, alongside potential bonuses and benefits based on experience and capabilities.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.

Zendesk QA is looking for innovative experts to join their team in developing AI-driven customer service quality assurance solutions, based in Estonia with a hybrid work model. Candidates should have at least three years of back-end development experience, proficiency in programming languages like Go and Python, as well as familiarity with cloud technologies like Kubernetes and Google Cloud Platform. The role involves building and optimizing APIs, implementing security measures, and performing code reviews, among other responsibilities. Zendesk promotes an inclusive workplace and is committed to diversity, offering accommodations for applicants with disabilities. The company values independence in work while encouraging collaboration and connection through regular in-office interactions.