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Zendesk is hiring an Associate Localisation Program Manager to join the Localisation Strategy and Operations team, responsible for end-to-end localisation operations, coordinating translation projects, managing vendor relationships, budgets, and contributing to AI-driven automation to support products in over 160 countries. The role involves managing the full lifecycle of translation and localisation projects, building stakeholder relationships, maintaining vendor partnerships, tracking and optimizing budgets, supporting AI tools, collaborating cross-functionally to drive alignment and monitor KPIs, and documenting processes for scaling across languages. Requirements include a bachelor’s degree or equivalent in localisation, linguistics, business, or related field, 2-4 years of localisation project management or vendor management experience in tech, ability to work independently in a fast-paced global environment, strong organizational and communication skills, and familiarity with translation management systems such as Phrase TMS and Unicode/CLDR. The position requires candidates to be physically located in Karnataka or Maharashtra, India, with a hybrid work arrangement that includes in-office presence part of the week, the specifics of which are determined by the hiring manager. Zendesk emphasizes equal opportunity, diversity, and inclusion, notes that AI may be used to screen applications, and offers reasonable accommodations for applicants with disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB footprint in the SaaS market by acquiring new customers and expanding existing accounts, aligning solutions to customers' goals. The role requires building broad relationships, cross-functional collaboration, and leading sales cycles to close deals of varying sizes while maintaining a robust Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data insights and adoption history, and articulating Zendesk’s product benefits to support business objectives. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven quota track record, strong prospecting and negotiation skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes a hybrid, inclusive culture with commitments to diversity and equal opportunity, offers accommodations upon request, and may use AI in screening applicants.

Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence by setting the vision for Sales Acceleration. The role involves leading a high-performing team, aligning GTM priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions, driving enterprise-level transformation, translating data into board-level recommendations, promoting best practices, and overseeing cross-functional initiatives. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record designing and executing GTM acceleration, strong cross-functional and executive stakeholder leadership, advanced analytics, and excellent communication to C-suite and board audiences. The position offers fully flexible/remote work with optional Zendesk offices, a US base salary range of $170,000–$256,000 plus potential bonus, benefits, or incentives, with final offers based on capabilities, experience, and location. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, supports a hybrid work culture, and provides accommodations for applicants with disabilities.

Zendesk's Sales Operations Analyst role focuses on designing data-driven workflows, automations, and AI-powered solutions to enhance the global go-to-market engine, with close collaboration across Sales, Marketing, Product, IT, and a particular emphasis on APAC. Key duties include leading sales system initiatives and Salesforce-integrated projects, optimizing integrations for efficiency and scale, and building dashboards and alerts from data using SQL, BI tools, and AI. Candidates should have 3–5 years in Sales Ops or Revenue Ops (preferably SaaS/B2B GTM), strong cross-functional communication, Salesforce CRM experience (Admin certification a plus), and experience with internal support tools and iPaaS like Workato or Zapier for API-driven automation. Successful individuals are action-oriented, globally collaborative, solution-minded, adaptable to a fast-paced environment, and mindful of privacy, compliance, and data governance. The role offers a hybrid work model with part-time office presence, Zendesk's commitment to diversity and inclusion, and notices about AI screening and accommodations for applicants.

Zendesk is the world’s leading Customer Support Platform and is rapidly expanding its EMEA sales organization to drive growth. The Sales Development role is a key part of this effort, responsible for driving new business in Europe, the Middle East and Africa by managing a high volume of inbound leads, qualifying high-value opportunities for Account Executives, and upselling/cross-selling where appropriate. The role emphasizes contributing to a collaborative, multicultural team, overachieving on targets, delivering an outstanding customer experience, and building a foundation for a sales career. Requirements include fluency in English (a second European language is a bonus), a passion for consultative sales, a degree or relevant experience (SaaS sales or internships are a plus), and a hybrid work arrangement with a Lisbon office, with the specific in-office schedule determined by the hiring manager. Zendesk is committed to equal opportunity and inclusion, may use AI in screening applications, and offers accommodations for applicants with disabilities.

Zendesk’s CX and ES platform uses AI, data, and cloud technologies to transform customer interactions, helping leading brands deliver smarter, faster, and more personal service. The Senior Solutions Consultant will act as a trusted advisor and technical thought leader, translating AI-powered capabilities into measurable business value and partnering with Sales, Product, Engineering, and Customer Success to architect scalable solutions. You’ll lead technical and business discovery, design demos and proofs of value, own end-to-end technical engagement from qualification to pilot, integrate via Zendesk APIs and cloud platforms, and measure ROI to drive continuous improvement. Requirements include 5+ years of presales/solutions consulting in SaaS or enterprise software, strong knowledge of web/scripting and SaaS architectures, experience with pilots/POCs, deep AI understanding, and domain expertise in CCaaS/ITSM/BI/WFM, plus excellent storytelling and communication skills and willingness to travel. Who you are: strategic, technically fluent, collaborative influencer, customer-obsessed, and an analytical storyteller who solves problems with innovative use of technology; Zendesk supports hybrid work, global diversity and inclusion, and offers accommodations, with AI screening of applications in some cases.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX and ES initiatives, acting as a trusted technical advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into scalable, measurable outcomes. You’ll conduct technical and business discovery, design tailored demos and proofs of value, architect AI-driven solutions, own the end-to-end technical engagement through pilots, and integrate secure, scalable architectures using Zendesk APIs, middleware, telephony, and cloud platforms while aligning with the product roadmap and ROI metrics. The role requires 5+ years of presales/solutions consulting in SaaS/CX or enterprise software, strong web/scripting and SaaS architecture knowledge, experience with pilots/POCs, deep AI expertise (LLMs, NLP, automation), and domain knowledge in CCaaS/CS software/ITSM/BI/WFM or middleware, plus willingness to travel. Ideal candidates are strategic, technically fluent, collaborative influencers who are customer-obsessed, able to translate data into business insights, and capable of creatively solving problems with technology. Zendesk emphasizes its mission in customer experience, offers hybrid work, and is an AA/EEO employer committed to diversity and inclusion, with transparency about AI-based screening and accommodations for applicants.

Zendesk is positioning itself as a leader in customer experience and employee services with an AI-powered Resolution Platform that enables brands to deliver smarter, faster, and more personal service at scale. The Solutions Consultant will partner with customers and internal teams to lead discovery, design tailored solutions, and translate AI capabilities into clear, measurable value stories. The role includes architecting AI-powered CX solutions, building seamless integrations via Zendesk APIs and cloud platforms, and collaborating across Sales, Product, Engineering, and Customer Success to align on strategy. You’ll drive business impact by turning AI analytics and automation KPIs into ROI, champion AI adoption, and develop industry playbooks while staying ahead of CX, ES, and AI innovations. Ideal candidates have 3+ years of presales/solutions consulting in AI/SaaS, strong communication skills, and willingness to travel; Zendesk emphasizes hybrid work, equal opportunity, and diversity and inclusion, with accommodations available and AI screening in accordance with policy.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS sales by acquiring new customers and expanding existing partnerships. The role involves driving top-line revenue, cross-selling to existing customers, nurturing strategic relationships, using data and customer insights to improve prospecting and retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Candidates should have a BA/BS or equivalent, at least five years in Public Sector sales or solution engineering (preferably SaaS), a proven quota attainment record (two of the last three years), experience selling to VP/C-level in Public Sector, ability to travel, and familiarity with Salesforce, Outreach, and Clari. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix, and offers may include bonuses or benefits depending on location and capability. Zendesk emphasizes a mission of delivering calm in customer service, supports hybrid and inclusive work options, notes that AI may screen applications, and is an equal opportunity employer offering accommodations for applicants with disabilities.

Zendesk is expanding its world-class CX platform and has built a $200m ARR AI business used by over 20,000 customers, with AI automating up to 80% of service interactions. The role is an inbound sales position in the ASEAN market, working with internal teams to respond to inbound leads and qualify opportunities that feed the sales pipeline. Key responsibilities include engaging with prospects to understand challenges, generating high-value pipeline by qualifying SMB to Enterprise leads, handling a high volume of inbound inquiries, and developing a strong prospect pipeline with a superior customer experience. Candidates should have about 2 years of sales experience, a competitive, self-starter mindset, excellent communication and organizational skills, and a bachelor’s degree is preferable. Zendesk emphasizes a high-performance, diverse culture with a hybrid work model and equal opportunity employment, noting that AI may screen applications and that accommodations are available for applicants with disabilities.

Zendesk is hiring for a Sales Development role in EMEA, presenting it as a top sales training ground that focuses on recruiting high-potential talent and coaching for sales excellence to drive growth in the region. The role involves being a key team member driving new business, managing a busy outbound pipeline, prospecting into cold accounts and new groups within existing customers, and generating high-value pipeline across startups, unicorns, and enterprise businesses while delivering an outstanding customer experience. Requirements include at least 6 months of sales experience, a passion for consultative SaaS sales, a “Can Do” / “Winner” attitude with a self-starter mindset, excellent written and verbal communication, fluency in English and Arabic, and a bachelor’s or master’s degree is preferable, with availability to work in a Lisbon hybrid model. Zendesk highlights a hybrid work model, a global presence, and the potential use of AI or automated decision systems for screening, while affirming equal opportunity, ongoing diversity, equity & inclusion efforts, and accommodations for applicants with disabilities. The posting emphasizes Zendesk’s mission to power billions of customer conversations and invites candidates to join a talented, ambitious, and fun sales team that embodies the company culture.

Zendesk seeks a senior leader (Voice AI Engineering Principal or Group Tech Lead - Voice AI) to spearhead the design, research, and deployment of cutting-edge speech and NLP technologies (ASR, TTS, LLMs) for scalable, voice-enabled customer experiences. The role includes building and scaling a high-performing AI/ML team, fostering a research-driven culture, and partnering with researchers, software engineers, and product teams to turn advanced models into robust production systems and roadmaps. Responsibilities emphasize architectural ownership of low-latency, multilingual voice platforms, real-time components (STT/TTS/VAD), engineering standards, evaluation platforms, safety/defense, and driving multi-quarter initiatives across multiple teams. Required qualifications include 10+ years of software engineering with 4+ years in AI/ML and 2+ years in leadership, deep expertise in LLM-oriented architectures and speech systems, experience deploying on cloud (AWS/GCP/Azure), and proficiency in Python and DL frameworks, with preferred MS/PhD and real-time streaming experience. Zendesk notes a hybrid work model, a commitment to diversity and inclusion, the possibility of AI-based screening in hiring, and accommodations for applicants with disabilities.

Zendesk is hiring an Account Executive to grow its Commercial SaaS business, focusing on new customer acquisition and expanding existing partnerships, with an emphasis on Generative AI-driven solutions. The role owns the full sales lifecycle—from prospecting and negotiation to closing—driving top-line revenue, building a robust pipeline, and ensuring customer satisfaction and long-term strategic partnerships. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering, experience selling in the UK/Ireland market, ability to navigate complex multi-month deals and engage C-level executives, and familiarity with AI/ML concepts plus Salesforce, Clari, and Gong. The candidate will act as a strategic advisor to executives, pursue cross-sell opportunities, use data insights to optimize prospecting and retention, and collaborate across teams to exceed quarterly and annual revenue goals. Zendesk champions a hybrid, inclusive workplace, notes AI may screen applications, and remains an AA/EEO/Veterans/Disabled employer committed to diversity, with accommodations available for applicants who need them.

The Senior Technical Account Manager (Sr. TAM) at Zendesk acts as a strategic advisor and technical leader for the company’s most complex enterprise customers, designing and implementing sophisticated customer experience strategies and roadmaps that deliver measurable business impact and ROI while mentoring the broader TAM organization. Responsibilities include serving as the technical strategist, architecting and documenting complex CX ecosystems (including multi-brand setups and integrations), leading executive reviews and ROI-focused planning, and coordinating Zendesk resources across multiple implementations. Required qualifications entail 12+ years of technical experience (8+ in enterprise), a proven record as a trusted executive advisor in SaaS environments, expertise in service management and CX transformation, and excellent cross-functional leadership and communication; advanced Zendesk product knowledge is a plus. Key competencies emphasize strategic leadership, business impact, enterprise influence, and mentorship, with success indicators such as adoption and expansion of Premier Enterprise offerings, the TAM being recognized as a trusted advisor, proactive avoidance of issues, and ongoing influence on product strategy. The role is based in Mexico City or the State of Mexico with a hybrid in-office schedule, and Zendesk notes its inclusive culture, potential AI screening, equality and accommodations policies, plus English proficiency (Portuguese a plus).

Zendesk is seeking a high-energy SMB Account Executive with a hunter mindset to acquire net-new customers while also owning and growing a book of business through cross-sell, upsell, and ongoing customer success. The role centers on driving top-line revenue, building and managing a robust pipeline, leading competitive sales cycles, and using data insights, customer signals, and adoption metrics to target prospects and strengthen retention, with Salesforce activity tracked and forecasts delivered. You’ll consistently pursue cross-sell and upsell opportunities, collaborate with internal teams to optimize territory strategy, and ensure high satisfaction and expansion within your accounts. Requirements include a BA/BS or equivalent, 2+ years in B2B SaaS sales or solution engineering with a proven net-new acquisition track record, strong prospecting and closing skills, an entrepreneurial hunter mindset, and familiarity with sales tools like Salesforce, Groove, and Clari. Zendesk supports a hybrid work environment, is an equal opportunity employer focused on diversity and inclusion, and notes that AI may be used in screening with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Data Engineer in its Enterprise Data & Analytics team to develop curated data products and serve as a data-model expert, primarily building data warehouse solutions in BigQuery/Snowflake using dbt, Airflow, and Terraform to provide a single source of truth across Zendesk. The role involves collaborating with teammates and business partners to collect requirements, design data models, transform raw data into schemas for various domains, and design/build/maintain ELT pipelines to ensure reliable reporting with Airflow, Fivetran, and dbt, while refining data quality and promoting best engineering practices. Basic qualifications include 5+ years in data engineering and data modeling/architecture, 5+ years writing complex SQL and working with cloud columnar databases (Snowflake), 2+ years of production dbt experience, ability to translate business requirements, strong documentation, and experience with Python or similar languages. Preferred qualifications include hands-on Snowflake administration and query optimization, knowledge of Kimball/Inmon data modeling, experience across multiple business domains, 3+ production-grade dbt projects, and expert Python skills. The data stack includes Snowflake, Fivetran, dbt, Airflow, Kafka, and HighTouch for ELT; Tableau/Looker for BI; and GCP/AWS/Kubernetes/Terraform/GitHub Actions for infrastructure, with a US salary range of $151,000 to $227,000 plus potential bonuses, and a hybrid work model along with Zendesk’s commitments to diversity, inclusion, and accommodations on request.

Zendesk is hiring for a Sales Development role in EMEA to fuel new business and provide a training-ground for sales careers within the company. You will be a key member of the sales team, managing a busy outbound pipeline, prospecting into new accounts and divisions of existing customers, and delivering an outstanding customer experience. Candidates need at least 6 months in a sales-related role, a passion for consultative/SaaS sales, strong communication, a winner mindset, English fluency, and hybrid work availability with a Lisbon office plus remote work; a bachelor’s or master’s degree is preferred. Zendesk emphasizes its collaborative, inclusive culture and a hybrid work model, and is an equal opportunity employer committed to diversity, equity, and inclusion. The hiring process may use AI screening, and the company offers accommodations for applicants with disabilities.

Zendesk is hiring a Manager of Customer Success to lead up to 10 Customer Success Managers for high and medium touch segments, with the goal of helping customers buy more, stay longer, and advocate for the company. The role blends human talent, technology, and relentless reinvention to build a customer outcomes powerhouse and position Zendesk as a Career destination for Customer Success. Its overarching objectives are to drive strategic adoption and integration of AI-enabled CS tools, maximize team performance and customer outcomes, and cultivate continuous AI fluency within the team. You’ll build and lead a team of Value Architects, own forecasting and portfolio health, lead internal reviews, and drive AI-driven risk management, churn/expansion playbooks, and cross-functional initiatives. The ideal candidate has 9+ years in CS or related roles, 5+ years managing teams, strong data/AI fluency, financial and process engineering capabilities, and a hybrid work arrangement, with Zendesk emphasizing diversity and inclusive hiring.

Zendesk is seeking a Principal PSE based in Singapore to drive partner-led growth across APAC, including the Philippines, by building and owning the partner plan and coordinating with Zendesk Direct Sales. The role involves recruiting, onboarding, enabling partners, achieving partner revenue and profitability targets, and serving as a liaison between the partner ecosystem and Zendesk sales. Key duties include building a partner ecosystem aligned with GTM priorities, enabling partners on Zendesk value propositions, co-developing quarterly joint business plans, collaborating with marketing, tracking pipelines, maintaining CRM data, and ensuring adherence to Zendesk sales methodology. Required qualifications include a bachelor’s degree, 10+ years of B2B SaaS sales with quota-bearing experience, strong prospecting, time management, communication, and the ability to engage C-level stakeholders, with knowledge of sales methodologies and BI tooling. Zendesk emphasizes a hybrid, inclusive culture, is an equal opportunity employer, notes that AI may screen applications, and offers accommodations for applicants with disabilities.

The job is a Staff Software Engineer, Full Stack in Zendesk’s Data and Analytics team, offering remote flexibility and aligning with Pacific Time to help build an AI-native analytics platform that delivers trusted, explainable insights from memory-graph data. The Data & Analytics core team develops analytics on Zendesk customer data, continually evaluating datasets and enhancing analytics and measurement capabilities. You will work on backend Java with the Maven/Spring toolchain, apply TypeScript and React on the frontend, build new platform capabilities, deploy to production, and collaborate closely with a focused team, the Technical Lead, and Product Manager to shape the roadmap. Requirements include at least 6+ years of full-stack engineering with a Java focus, strong Maven/Spring practices, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals, and strong communication and collaboration skills. The role uses Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, Elasticache/Redis, DynamoDB; US base salary range is $164k-$246k with potential bonuses, Zendesk supports hybrid work and equal opportunity, and AI may be used to screen applications with accommodations available if needed.

The Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, acting as a sales-focused, technically savvy bridge between Sales Representatives and prospects to drive customer happiness through online and virtual delivery. Requirements include 5-8 years of related experience with at least 3 years in software pre-sales, strong interpersonal and communication skills, experience leading pilots and proofs of concept, knowledge of web technologies and SaaS, excellent problem-solving and solution scoping abilities, bilingual proficiency in Spanish and English, flexibility in a dynamic environment, and a bachelor’s degree (graduate degree is a plus). Desired skills include proficiency in Portuguese, prior consulting experience implementing enterprise software, knowledge of customer service software, ITSM, AI, CTI, BI, Integrations, REST APIs, Middleware, and call center experience is a plus. Zendesk describes itself as the intelligent heart of customer experience, powering billions of conversations and advocating for digital-first customer experiences, with over 5,000 employees worldwide. Zendesk is an equal opportunity employer that values global diversity, equity, and inclusion, and provides accommodations for applicants with disabilities, including a contact email for accommodation requests and information on EEO rights.

Zendesk is recruiting an SMB Account Executive to grow its SMB customer base across multiple languages (French, German, Dutch, Italian, Spanish) by pursuing new opportunities and closing deals of varying sizes in the SaaS space. Responsibilities include driving revenue through new customer acquisition and account expansion, nurturing relationships for satisfaction and retention, cross-selling, using data and adoption history to target prospects, articulating Zendesk’s value, leading competitive sales cycles, maintaining a qualified Salesforce pipeline, and meeting forecasts and revenue goals. Required qualifications are a BA/BS or equivalent, at least 2 years of B2B SaaS sales or solution engineering experience with a track record of exceeding targets, strong prospecting and outreach skills, excellent presentation/negotiation/closing abilities, entrepreneurial spirit, and familiarity with Salesforce, Outreach, and Clari. The role supports Zendesk’s hybrid work model with a team-level in-office schedule and remote flexibility, emphasizing collaboration and cross-functional alignment. Zendesk is an equal opportunity employer committed to diversity, equity, and inclusion, offers accommodations for applicants with disabilities, and provides contact information for accommodation requests.

Zendesk is hiring a Product Led Growth Sales Specialist to handle inbound inquiries and engage customers primarily via chat and email, with occasional calls, as a stepping stone into sales, marketing, or product management, and this is part of planned growth in our Digital Segment, working alongside traditional sales. Responsibilities include responding to high volumes of inbound leads and existing customer inquiries, articulating the value of Zendesk solutions, and proactively following up to resolve inquiries while developing product expertise to feed feedback to Product, Revenue Operations, and Advocacy. The role aims to create engaging conversations, establish trust as a trusted advisor, and identify when deeper engagement with an account manager is beneficial, also collaborating with core sales to hand over complex opportunities. Qualifications include excellent written English, a desirable second language, sales experience or a willingness to start in sales, ability to learn tools quickly, strong organization, and the ability to thrive in a fast-paced environment, with in-office work 4 days a week; prior SDR/BDR or other customer-facing roles are advantageous. Zendesk promotes hybrid work, diversity and inclusion, equal opportunity employment, and reasonable accommodations for applicants with disabilities, with an option to contact peopleandplaces@zendesk.com for accommodations and information on EEO rights.

Zendesk is seeking a Product Led Growth Sales Specialist to join its Digital Segment in Mexico (CDMX or Estado de Mexico), with a hybrid schedule that requires in-office presence part of the week. The role focuses on inbound engagement from new and existing customers, delivering support via chat and email and using calls when needed to build customer delight and guide purchasing decisions. Key duties include responding to high-volume inquiries, articulating Zendesk’s value, proactively following up to resolve issues, becoming a product expert, initiating engaging conversations, coordinating with core sales for complex opportunities, and exceeding targeted activity and revenue metrics. Qualifications include excellent English writing, a desired second language, sales experience or a willingness to start a career in sales, quick learning of tools, strong organization, and a preference for SDR/BDR or other customer-facing backgrounds; in-office four days per week in Mexico. Zendesk emphasizes diversity and inclusion, offers accommodations for applicants with disabilities, and provides resources and contact options for accommodations.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland, with a hybrid arrangement requiring one day per week in the office. In this role you will collaborate with global teams to build scalable, high-performance products, write code and design docs, create tests, instrument changes, and deploy to production. The position spans multiple areas and languages (Machine Learning, Mobile, Front-end, Back-end Java/Ruby, Data Science) with responsibilities such as maintaining reliability and performance, optimizing components, building backend services, and developing Zendesk email integrations. Basic qualifications include 2–6 years of experience depending on the level, proficiency in at least one language (Ruby on Rails, Scala, Python, JavaScript), familiarity with AWS and distributed systems, SaaS experience, strong communication, and Agile practice, with a Poland base salary range of PLN 235,000 to PLN 353,000 plus potential bonuses or benefits. Zendesk emphasizes diversity and inclusion, offers ownership and growth opportunities, flexible work arrangements, and accommodations for disabilities, and invites eligible candidates to apply as opportunities arise.

The AI Specialist, Customer Success is a dynamic advisory role focused on helping Zendesk customers realize business outcomes quickly by leveraging Advanced AI Agents, spanning contacts from CXO-level to administrators. Their mission is to drive AI adoption through outcome-driven engagement, partner with the Customer Success organization and other teams to ensure value realization, and work with Customer Success, Professional Services, and Product Development to maximize AI impact. Key responsibilities include proactive health management, accelerating AI adoption, building strong customer relationships, delivering onboarding and ongoing engagement with mutual Success Plans, advocating for customers within Zendesk, coordinating with technical teams, and tracking engagement and account health metrics. Qualifications require at least 3 years in Customer Success/Experience in enterprise SaaS, the ability to demonstrate AI’s business value to technical and non-technical stakeholders, strong multi-tasking and cross-functional influence, and a bachelor’s degree in a related field plus familiarity with customer success tools like Gainsight. Zendesk supports a hybrid work model, emphasizes diversity and inclusion, offers accommodations for disabilities, and is an equal opportunity employer with offices and collaboration opportunities worldwide.

Zendesk is hiring a Senior Engineer to build and scale a Kubernetes-based platform and automate its deployment and lifecycle using technologies like Kubernetes, AWS (EC2/EKS/CloudFormation), containerd, Consul and Vault, with Spinnaker for pipeline automation. The role involves maintaining deployment pipelines, adding advanced self-healing and configuration management, contributing to open source, maintaining engineering docs and blogs, and supporting developers on the platform while coordinating with security to meet SOC-II compliance. Must-have skills include moderate experience with Kubernetes, proficiency in Go or Ruby, experience in Platform Engineering or DevOps, and familiarity with AWS services such as EC2, EKS, CloudFormation and IAM, along with strong ownership and commitment to code quality and tests. Nice-to-have items include Linux experience, on-call production support, and experience building or running self-managed Kubernetes clusters. The role requires being located in Maharashtra (with a note listing Karnataka as an alternative in some postings) and follows a hybrid in-office model; Zendesk emphasizes equal opportunity, diversity and inclusion, may use AI in screening, and offers accommodations for disabilities.

Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

Zendesk is seeking a Senior Enterprise Sales Manager to lead a high-performing Enterprise field sales team targeting large accounts (1,000+ employees) with a solution- and value-driven approach. The role emphasizes operational rigor, team leadership and culture-building, mentoring and training of Enterprise Account Executives, C-level engagement with customers, cross-functional collaboration, demand generation, and precise forecast reporting (including MEDDPICC deal reviews) to drive bookings and quota attainment. Requirements include 10+ years of software sales experience with 3–5+ years in Enterprise sales management, a proven track record of revenue growth, the ability to hire and train AEs, and strong presentation and listening skills; CX experience is a plus. The position offers a US on-target earnings range of $290,000 to $434,000 with a 50/50 base/commission mix, and potential bonuses or benefits depending on location and qualifications. Zendesk highlights a hybrid work environment, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk builds AI-powered, customizable software that helps businesses connect with customers, and they believe great customer experiences start with great employee experiences. The role is Senior Technical Product Manager for the Custom Data Platform, with the team in Pune and a requirement to be located in Karnataka or Maharashtra, focusing on Custom Objects and Custom Fields to let customers model and manage data for AI and automation. You’ll shape the strategy and roadmap, collaborate across engineering, design, product marketing, and customer success, listen to customers to simplify data challenges, drive adoption, use data to guide decisions, and contribute to the API platform and catalog. Requirements include 5+ years of SaaS/enterprise product management experience, strong technical understanding of APIs, databases, data modeling, or platform extensibility, curiosity about customer workflows, familiarity with event streams and large-scale systems, and clear communication. Bonus points for experience with customer service or CRM platforms, low-code/no-code environments, or prior work with Custom Objects or Custom Fields; location is restricted to Karnataka or Maharashtra with a hybrid in-office schedule, and Zendesk emphasizes AI screening, diversity, and accommodations.

Zendesk’s AI/ML Platform team builds the foundation for AI-driven customer experiences and is hiring a Senior ML Engineer to lead GenAI infrastructure, including the internal research platform, LLM Proxy, A/B testing, evaluation benchmarking, and agentic workflow orchestration tools. The role involves delivering robust, scalable systems by building LLM benchmarking frameworks, contributing to the LLM Proxy for safe and cost-optimized access to foundation models, and partnering with applied ML, product, and platform teams while implementing monitoring, observability, rate-limiting, and cost attribution. Candidates should have 5+ years in production ML systems, familiarity with core ML infrastructure (registries, feature stores, orchestration, inference serving), understanding of LLM/GenAI platforms, experience with cloud providers (GCP/AWS/Azure), Kubernetes, Docker, distributed systems, and proficiency in at least one server-side language with CI/CD mastery. Preferred qualifications include agentic automation experience and building developer productivity tools; the tech stack features Python, AWS, OpenAI/Anthropic/Google/Llama, Kubernetes, Docker, and Kafka, with the role offering full project ownership, meaningful impact, growth opportunities, and hybrid/remote flexibility. Zendesk emphasizes a diverse, inclusive workplace with equal opportunity, potential AI screening in compliance with policy, and accommodations for applicants with disabilities, along with a hybrid office arrangement and global locations.

Zendesk is seeking a Staff Machine Learning Engineer to level up its full-text search platform and support retrieval-augmented-generation across multiple channels, collaborating with Product Management, ML scientists, and engineers to deliver AI-powered capabilities at scale. The role involves delivering AI features using the latest LLM tech, mentoring junior engineers, maintaining the stability of deployed services, writing clean code, and contributing to technical design and best practices. Key challenges include expanding the RAG platform for new use cases, integrating hybrid search with vector embeddings and keyword retrieval, improving ranking, optimizing indexing speed and cost, and enabling cross-channel retrieval. Basic qualifications include proficiency in Python or Ruby, understanding software architecture patterns, a collaborative growth mindset, ability to work independently, experience building scalable systems, and capacity to formulate hypotheses and run experiments; preferred qualifications include designing ML-enabled search solutions (ideally with Elasticsearch), AWS deployment, and event-driven architectures with Kafka. The tech stack centers on Python and Ruby, PyTorch, AWS, data stores such as MySQL, Redis, S3, Elasticsearch, Kafka, Snowflake; services run on Kubernetes with Docker, while monitoring is done with Datadog and Sentry, and Zendesk offers an inclusive culture with growth opportunities and ownership of features at scale.

Zendesk is hiring for a Melbourne-based, pure hunting sales role in ANZ that requires on-site presence 3 days a week to identify and qualify opportunities across SMB/Commercial/Enterprise and help build the sales pipeline. You will engage with prospects, understand their business challenges, and collaborate with sales, product, and marketing to develop a target list and generate a high-value pipeline. Candidates should have at least 2 years in a sales-related role, experience managing ANZ prospects, a competitive, self-starter mindset, excellent communication, and preferably a bachelor’s degree. The role features a hybrid work model with part of the week remote and an in-office routine determined by the hiring manager, requiring in-person attendance in Melbourne. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applicants, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Senior Software Engineer to build and evolve a real-time data ingestion platform, focusing on data quality, observability, and pipeline reliability as data moves from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining scalable data pipelines, developing internal tooling for schema validation and automated checks, and owning the reliability of ingestion systems deployed on AWS, with close collaboration across data producers, analytics engineers, platform teams, and business stakeholders. Core skills include solid Java programming, experience with distributed systems like Kafka and Snowflake, SQL for diagnostics and data quality workflows, and proficiency with Docker/Kubernetes and overall observability practices. The ideal candidate has a systems mindset, a passion for high-throughput real-time platforms, the ability to influence technical direction, and strong communication and mentoring skills; nice-to-haves include GenAI tools, cloud-native data platforms, and familiarity with dbt or ELT frameworks. Note on location and hybrid work: Zendesk states the role is open to candidates located in Maharashtra or Karnataka with a hybrid, partially in-office schedule, and the company emphasizes equal opportunity and accommodations.

Zendesk is seeking an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow its enterprise base, deepen relationships, and expand Zendesk’s offerings with both new and existing customers. The role focuses on direct top-line revenue growth through acquiring new enterprise clients, cross-selling, and using data, adoption history, and customer insights to optimize retention and expansion. Key duties include creating quarterly territory plans, managing complex, multi-month value-centric sales cycles with proof of concept stages, maintaining a strong pipeline and accurate forecasts, and establishing C-level sponsorship while collaborating with internal teams. Qualifications include a BA/BS, a proven track record of exceeding targets in cloud/software B2B sales, ability to sell to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk emphasizes a hybrid, inclusive work culture with equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.

This role is a Sales Development position for Zendesk's EMEA region, aimed at driving new business and building a high-potential pipeline through outbound prospecting across startups to enterprise customers. You will be a key member of the sales team, executing on regional strategy, managing a busy outbound pipeline, and using creative prospecting—including social tools—to generate high-value leads and deliver an excellent customer experience. Requirements include a minimum of six months in a sales-related role, a passion for consultative SaaS sales, strong written and verbal communication, English fluency, a degree preferred, and the ability to work in a hybrid Lisbon-based setup. Zendesk offers a supportive culture with a leadership team focused on development, a dedicated buddy to help you get started, and flexible work arrangements plus equipment and tools to enable success. The company emphasizes equal opportunity, diversity and inclusion, AI screening in line with policy, and accommodations for applicants with disabilities, with a hybrid work model that includes in-office time determined by the hiring manager.

Zendesk is seeking a Results-driven Workflow Automation & AI Integration Engineer with 6+ years of experience to design, implement, and optimize automated business processes, focusing on integrating AI and SaaS to boost efficiency and deliver measurable business impact. The role involves designing and deploying cross-functional automations across Employee Services, IT, and People Operations; collaborating with stakeholders to reimagine workflows through automation and AI; building automations using Zendesk, Workato, Google Workspace, Slack, and Workday; exploring AI-powered agents and frameworks; and creating reusable templates and documentation. You will work with the AI & Automation Director, AI Governance, and Enterprise Architecture to pilot responsible AI tools, evaluate new solutions, maintain a backlog, and define performance metrics like ROI and time savings. Required qualifications include 5+ years in automation or low-code development, hands-on experience with iPaaS/RPA tools (e.g., Zapier, Make, UiPath), familiarity with AI/ML APIs and prompt design, strong ITSM/HR workflow expertise, experience with REST APIs/JSON/webhooks, scripting, agile work style, and excellent analytical and communication skills. The position is based in Mexico City or Estado de Mexico with a hybrid work model; Zendesk emphasizes diversity and inclusion, notes that AI may be used for screening, and offers accommodations for disabilities.

The AI Sales Specialist Lead for APAC at Zendesk is a quota-carrying, player-coach role tasked with driving growth and adoption of Zendesk's AI product suite, mentoring a team of AI Sales Specialists, and shaping go-to-market strategies across mature and emerging APAC markets. The role requires leading and potentially handling key opportunities directly while partnering with Core Sales Managers to set and achieve regional sales targets across diverse APAC territories. Core responsibilities include regional sales leadership and goal achievement, customer and stakeholder engagement with a consultative, value-based approach, and AI sales enablement and evangelism, including supporting regional AI product trials and POCs and collaborating with APAC GTM leadership. The position requires proven experience in quota-carrying sales leadership (preferably in Conversational AI or CX), strong communication and relationship skills to engage executives and cross-functional teams, willingness to travel regionally, and overlay or co-sell experience is a plus. Zendesk highlights its mission as the intelligent heart of customer experience, promotes hybrid work and diversity and inclusion, notes that AI may screen applicants, and is an AA/EEO/Veterans/Disabled employer offering accommodations.

Zendesk is hiring a Program Manager for Product Development on the Zendesk Platform to drive cross-product initiatives and ensure timely releases across global teams (EMEA, APAC, AMER). The role partners with Product Management and Engineering, and collaborates with Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales to deliver engineering programs on time, build roadmaps, align dependencies, and broker commitments. You will identify and mitigate risks, own regular program status reporting, facilitate meetings and ceremonies, and foster strong cross-functional relationships while continuously improving processes. Basic qualifications include proven experience managing programs or technical projects with moderate supervision, the ability to independently drive activities, proficiency with TPM tools and agile methodologies (e.g., Jira, Confluence, Trello, Kanban, Productboard, Smartsheet), and strong problem-solving, communication, and facilitation skills, plus adaptability to change. Preferred qualifications include prior software company experience in Engineering programs, hands-on OKRs or similar frameworks, and the ability to build buy-in and partner with leaders to align goals, with the role also noting a hybrid work model and Zendesk’s commitment to diversity and inclusion, equal opportunity employment, and accommodations for applicants with disabilities.

The Technical Account Manager (TAM) at Zendesk partners with customers to craft and implement strategies that enable innovation and exceptional customer and employee experiences, collaborating with agents, admins, IT teams, CX Directors and executives while guiding the client’s team rather than performing implementations. They work with Success, Sales and Premier Enterprise teams to establish relationships across all CX stakeholders, document the customer’s CX ecosystem (use-cases, workflows, configurations, integrations, apps, and compliance) and lead the adoption of Zendesk capabilities to deliver quick wins through demos and standard processes. As owner of the Premier Enterprise offering, the TAM develops and leads a Customer Technical Roadmap with short-, medium- and long-term improvement plans, and conducts weekly operational reviews and value playback with the client, Zendesk and other stakeholders. They orchestrate the use of Zendesk resources (PSE, Assist/TA, Professional Services, Training, Product Managers), coordinate with Premier Support and customer support to ensure robust issue resolution, and advocate for customer needs to accelerate product feedback and feature delivery. The role is hybrid, with partial remote work and a requirement to be in the local office part of the week; candidates should have 7+ years of technical experience (5+ in enterprise), Zendesk knowledge, strong communication, SaaS and API experience, and a proven ability to operate in a collaborative environment, with Zendesk committing to equal opportunity, diversity, inclusion and accommodations, and noting the potential use of AI in screening applications.

Zendesk is hiring a Director of Commercial Sales to lead a hybrid team across Spanish-speaking LATAM and the Caribbean, driving rapid growth and market presence with AI-driven selling. The role involves shaping a high-velocity growth strategy, leveraging AI and sales tech, recruiting and mentoring a diverse team, and steering complex, multi-product deals with rigorous forecasting and MEDDPICC methodology while collaborating cross-functionally with Marketing, CS, Solutions Engineering, and Product. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven record of exceeding targets, proficiency with tools like Salesforce, Outreach, Clari, Gong, and strong executive relationships in Spanish and English, with willingness to travel; CX/CRM brand experience is a plus. The position requires being based in Mexico City or the State of Mexico, with travel as needed, and a mandate to stay close to market dynamics and provide quarterly business insights to executive leadership. Zendesk emphasizes innovation and inclusion, offers competitive compensation, equity, and benefits, and may use AI in screening while supporting a hybrid work environment with accommodations for applicants with disabilities.

Zendesk is seeking a Senior ML Engineer to build scalable ML/AI products that improve customer experience for millions of end users, working with Research Scientists and other engineers. Your daily work includes writing robust production-grade Python code for ML-powered features (like intent detection and sentiment analysis), designing scalable pipelines for large-scale text data (including real-time conversations), productionizing models and LLM-powered services, leading design and architecture decisions, evolving MLOps practices, mentoring juniors, and resolving production issues. Key challenges include enriching conversations with language detection and sentiment analysis, automating interactions and routing across languages and regions, conducting large-scale A/B testing and model evaluation, expanding retrieval and information extraction capabilities, and serving and monitoring large models with low latency. Required qualifications include strong Python software development skills, experience with scalable data processing (Spark, AWS Batch, Airflow), SQL and distributed data modeling, MLOps (CI/CD, model registries, retraining), cloud and microservices (AWS, Kubernetes, Docker), and familiarity with NLP/LLM libraries and production workflows. The role uses a stack including Python and Ruby, AWS, PyTorch, AWS Batch/MetaFlow, data stores like S3, RDS MySQL, Redis, Elasticsearch, Snowflake, Aurora, and deployment to Kubernetes with Docker and Kafka, and it features a hybrid in-office/remote schedule along with Zendesk’s commitments to diversity, equal opportunity, AI screening, and accommodations.

Zendesk seeks a seasoned Senior Product Manager to own the strategy and execution for the Zendesk for Contact Center portfolio, an AI-powered initiative that blends Zendesk’s ease of use with AWS infrastructure. In this role you’ll oversee multiple facets of the product, collaborate with cross-functional teams to design and deliver user-centric solutions, and define success metrics to drive data-informed decisions. You’ll champion the product across teams, work with engineering, design, and QA on ideation, requirements, and delivery, partner with Platform Architects and Advocacy, and coordinate with Product Marketing on go-to-market plans, while communicating the vision and roadmap to leadership. The ideal candidate has 5+ years in technical product management, a strong technical background, Agile experience, data-driven decision-making, the ability to manage competing priorities, and a track record of delivering results on greenfield initiatives with excellent communication skills. Zendesk is an equal opportunity, hybrid-work employer with a global presence and a commitment to diversity and inclusion, and notes that AI may be used to screen applications; more information is available on Zendesk’s careers site.

The role supports regional directives and collaborates with the wider partner team and internal cross-functional groups to manage the opportunity pipeline, support marketing campaigns and lead generation, and be accountable for partner-sourced and incremental revenue. Successful candidates will have SaaS/subscription experience, a robust, entrepreneurial mindset, strong critical thinking, and a can-do attitude. Key responsibilities include managing partner-sourced and named account pipelines, recruiting and managing new partner relationships, supporting existing revenue-generating partners, and collaborating across teams to grow knowledge of Zendesk products, generate product enthusiasm, and support quarterly business and partner GTM plans and marketing programs. Requirements include 2+ years in direct or indirect software sales (SaaS preferred), excellent verbal and written communication, proficiency with Google Apps/CRM tools, self-motivation and accountability, flexibility in a fast-paced environment, English plus French or German fluency, and a bachelor’s degree is an advantage. The role is hybrid with onsite and remote work, and Zendesk emphasizes diversity and inclusion, AI screening, equal opportunity hiring, and accommodations for applicants who need them.

Zendesk is seeking a Field Marketing Manager for the BENELUX region on a fixed-term contract, remotely based in the Netherlands, reporting to the Director of Marketing UK&I and North. The role involves developing and executing a BENELUX marketing strategy in partnership with the NORTH marketing team and sales to drive demand generation, win new customers, and expand the existing customer base. Key responsibilities include strategic implementation, planning multi-channel programs (events, webinars, ABM, inbound/outbound digital campaigns), vendor and channel optimization, cross-functional collaboration, performance analysis, and regular engagement with the sales team. Preferred qualifications include 3–6 years of field marketing experience in B2B/SaaS, BENELUX familiarity, native Dutch with English proficiency, strong market insight, creativity, analytics, and proficiency with Salesforce and Tableau, plus excellent collaboration and communication skills. Zendesk emphasizes a diverse, inclusive culture, notes that AI screening may be used, and offers accommodations to applicants with disabilities.

The role provides global M&A transaction support, leading technical accounting analyses, purchase price allocations and goodwill calculations, drafting memos, advising on deal structures, and coordinating with external valuation experts and auditors while assisting due diligence and post-close integration. In IPO/SEC readiness, you’ll be a key technical resource, leading the preparation and review of SEC filings and pro forma financials under US GAAP, ensuring timely adoption of new standards, drafting technical memos, and collaborating with auditors, legal, and cross-functional teams to meet milestones and ICFR/SOX readiness. Under Accounting Policy & Reporting, you’ll monitor new standards (ASC 805/350/360, IFRS 3), update internal guidelines and disclosures, and drive technical accounting projects beyond M&A and IPO (e.g., revenue recognition, leases, stock-based compensation, complex financing). M&A Integration and Project Management involve working with local teams and functions such as Procurement, Treasury, and FP&A to integrate acquisitions into standard processes and systems, including onboarding new entities to Zendesk systems like Coupa and NetSuite. Requirements include a bachelor’s or master’s in accounting, CPA preferred with Big 4 experience, 5+ years of accounting with at least 2+ years in technical accounting or M&A, US GAAP expertise, strong research/communication skills, ERP/NetSuite experience, with a base salary range of $102k-$154k and a hybrid work model; Zendesk emphasizes diversity, inclusion, AI screening, and accommodations.

Zendesk is hiring an exceptional Zendesk Consultant to join its CX Accelerator Team, requiring hands-on Zendesk configuration expertise and the ability to work in a startup-like, agile environment on client engagements typically lasting 4-6 weeks, with travel as needed. The role aims to revolutionize customer experiences via optimized Zendesk implementations, drawing on backgrounds like Assist Consultant, Professional Services Consultant, or tech-savvy Customer Success Manager and prioritizing a customer-centric approach. Key responsibilities include client engagement and discovery, providing guidance on Zendesk best practices, hands-on design and configuration (including integrations with existing systems), coordinating with technical resources, managing projects from inception to delivery, and conducting training and creating documentation. The position also covers continuous improvement, staying current with Zendesk innovations, and travel to client sites as needed, with required qualifications including extensive Zendesk configuration experience and SME knowledge of WEM and/or AI, CRM familiarity, and strong communication, problem-solving, and adaptive skills in an agile environment. The role offers hybrid work with partial on-site requirements, and Zendesk emphasizes an inclusive, growth-focused culture with equal opportunity, diversity and inclusion commitments, and accommodations for applicants with disabilities, while noting AI screening as part of the hiring process.

The CX Manager will join Zendesk's CX Acceleration SWAT to transform customer experiences through optimized Zendesk implementations, leveraging senior-level consulting or customer success backgrounds, and leading discovery, executive alignment, and technical assessments to deliver high-impact solutions. Key responsibilities include relationship building with internal teams and customers, maintaining a customer-centric approach, implementing Zendesk configurations and integrations, providing expert consultations and demos, conducting close-out reviews with executives, coordinating Zendesk resources, and driving continuous improvement. Qualifications require deep Zendesk expertise, at least 5 years of technical experience in complex environments, proven leadership, service management and customer-facing experience, collaborative skills, exceptional communication, CX proficiency, and strong problem-solving. The role offers a startup-like, supportive culture centered on collaboration, a hybrid work model with on-site and remote options, and promising long-term career growth and benefits, all within Zendesk’s commitment to equal opportunity and diversity. Zendesk notes that AI or automated screening may be used in applications and provides information on accommodations and how to request them.

Zendesk is seeking an experienced Product Manager/Owner to lead initiatives within its Employee Technology Platforms team, focusing on enhancing the employee experience through collaboration tools like Google Workspace, Slack, and Zoom. The ideal candidate will have over five years of product management experience, particularly with employee-centric focus, and a strong background in managing collaboration tools. Responsibilities include driving employee engagement, conducting user research, managing roadmaps, leading agile ceremonies, and championing the strategic use of enterprise collaboration tools. Preferred qualifications include a high level of comfort with technology, critical thinking skills, and a passion for process optimization. The role requires the individual to work physically from Mexico City or the State of Mexico and offers a hybrid work environment to balance onsite collaboration with remote flexibility.

Zendesk, a leader in AI-driven customer service and employee service software, is seeking an experienced product manager to enhance its product experiences. The role involves defining and executing strategies for AI-augmented products that serve billions of end-users, millions of agents, and thousands of admins. The product manager will work closely with various teams to identify customer pain points and develop scalable solutions, while also managing product delivery and customer satisfaction metrics. Candidates should have at least 5 years of product management experience in the B2B SaaS space, strong technical skills, and exceptional leadership abilities. This position offers a hybrid work environment and requires applicants to be located in Karnataka or Maharashtra.

Zendesk is seeking a Senior DevOps Engineer to join their Edge Engineering team in Europe, responsible for managing critical services that handle billions of user interactions daily. The position offers a salary range of PLN 235,000.00 to 353,000.00, along with potential annual bonuses, a hybrid work model requiring one day in the office per week, and additional perks like recharge days and in-office benefits. Candidates should have over five years of experience in a DevOps role with expertise in technologies such as Go or Python, HTTP, TLS, and cloud platforms like AWS. The role emphasizes collaboration within a team of experienced engineers, encourages proactive problem-solving, and requires familiarity with modern deployment practices and tools like Kubernetes and Terraform. Zendesk prioritizes diversity and inclusion in hiring, applying AI in the recruitment process, and is committed to providing reasonable accommodations for individuals with disabilities.

Zendesk is a leading customer experience solutions provider seeking an experienced Sales Specialist with expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. This role will focus on driving awareness and sales of their Contact Center platform to the SMB segment in North America. Responsibilities include collaborating with account executives, running enablement sessions, managing customer discovery calls, and coordinating with pre-sales teams. Candidates should have a minimum of 7 years in cloud contact center sales, strong analytical skills, and a proven track record in achieving sales targets. Zendesk offers a competitive salary, professional development opportunities, and a collaborative work environment, while promoting diversity and inclusion in hiring practices.

Zendesk is seeking a strategic and experienced Demand/Campaigns Marketing Manager to create integrated campaigns that drive new business and upsell opportunities. The ideal candidate should have a deep understanding of the Asia Pacific and Japan markets and excel in cross-functional leadership while being able to balance big-picture planning with detailed execution. Responsibilities include building omni-channel campaigns, developing relationships within the broader marketing organization, and managing campaign execution across various channels. Qualifications for the role include 6-8 years of relevant marketing experience, strong analytical abilities, and proficiency in tools like Marketo and Salesforce. The position offers a remote work environment with occasional in-person collaboration opportunities, promoting an inclusive culture and diversity within the workplace.

Zendesk is looking for an experienced Technical Architect to join its CX Acceleration SWAT team, tasked with defining the architectural vision for customers transitioning to AI solutions. The candidate should have extensive technical expertise and a consultative approach to address unique customer needs and existing technical infrastructures. Responsibilities include onboarding customers, providing strategic guidance, diagnosing challenges, and designing tailored solutions that integrate the Zendesk platform with external systems. The role requires 10-15 years of experience in enterprise architecture and a strong understanding of cloud technologies, REST APIs, and business strategy. Zendesk operates on a hybrid work model and emphasizes diversity, equity, and inclusion within its workforce.

Zendesk is seeking a Senior Product Manager to develop IT Asset Management features to enhance its ITSM workflows. This role will involve understanding customer needs and collaborating with engineering and design teams to create impactful software capabilities within the Employee Service initiative. The ideal candidate should have over five years of product management experience in an agile environment, a strong customer focus, and the ability to communicate effectively with various stakeholders. Responsibilities include defining product roadmaps, conducting market research, and ensuring a customer-centric approach to design. The position offers a hybrid work model, competitive salary, and encourages diversity and inclusion in the workplace.

Zendesk is seeking a Counsel for Employment across the Americas, specifically focusing on the US, Canada, Mexico, and Brazil. The successful candidate will join the Global Employment Legal team and will be responsible for addressing complex employment law challenges while balancing business needs and legal compliance. Key responsibilities include providing legal guidance, identifying employment law risks, training HR stakeholders, and collaborating on workplace policies and initiatives. The role requires at least seven years of experience in employment law, preferably within multinational companies, and demands proactive problem-solving skills. Compensation for the position ranges from $170,000 to $254,000 annually, with a hybrid work model allowing for both in-office and remote work.

Zendesk is hiring a Lead User Experience Researcher to collaborate with cross-functional teams in creating strategic research plans that enhance user experience. The role involves understanding customer needs through various research methods, leading research initiatives, and documenting user behavior to inform product design. Candidates should possess a portfolio demonstrating mixed research methods, experience in B2B or SaaS environments, and expertise in applied statistics. Responsibilities include executing research projects, mentoring the research team, and advocating for user-centered design. Additionally, Zendesk promotes a hybrid working environment while emphasizing diversity, equity, and inclusion in its workplace practices.

The job description outlines a hybrid work model at Zendesk, where employees work both remotely and in the office, with a flexible schedule determined by the hiring manager. Zendesk aims to enhance customer service through its software, streamlining communication for brands. The company is committed to providing an inclusive and fulfilling work experience while fostering diversity, equity, and inclusion in the workplace. Applicants should be aware that artificial intelligence may be used in the screening process for this position. Additionally, Zendesk offers accommodations for applicants with disabilities or disabled veterans, emphasizing compliance with relevant laws and support for equal opportunity.

The Senior Solutions Consultant at Zendesk plays a pivotal role in the sales cycle by focusing on artificial intelligence (AI) and its potential to enhance customer and employee experiences. This position requires expertise in AI technologies, such as LLMs and ChatGPT, and the ability to communicate complex ideas to a wide range of stakeholders. Key responsibilities include managing technical engagements, coordinating with various teams, and evaluating the sustainable impact of AI on customer interactions. Candidates should have over five years of presales experience, strong interpersonal skills, and proficiency in web technologies, along with a Bachelor's degree or equivalent experience. Zendesk emphasizes inclusivity in its hiring process and uses AI to screen applications while encouraging diverse participation in the workplace.

The Principal Solutions Consultant at Zendesk is tasked with managing the technical and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise to engage Enterprise and Mid Market executives effectively. This role entails collaboration with Sales, Marketing, and Product Managers to serve as a technical liaison, ensuring customer satisfaction through proactive communication and support. Candidates are expected to have over seven years of presales experience, proficiency in web technologies, and the ability to lead complex deals. Additionally, strong interpersonal, communication, and problem-solving skills are essential, along with the capability to understand customer needs and develop tailored solutions. Zendesk promotes a diverse and inclusive work environment, offering hybrid work options and making accommodations for applicants with disabilities.

The Business Process Manager at Zendesk will lead transformation efforts to improve business operations and processes, enhancing customer experience through strategic analysis and implementation of improvements. Responsibilities include managing and developing a team, establishing operational rhythms, and fostering a culture of continuous improvement. The role requires significant experience, including over seven years in business operations and two years in people management, with proficiency in Continuous Improvement (CI) methods and project management tools. Zendesk emphasizes a supportive, inclusive work culture with flexible remote working options while ensuring a strong community and diversity commitment. The position is based in Mexico City or State and will involve a hybrid working experience that encourages collaboration and personal connection among team members.

Zendesk is seeking a seasoned Network Engineer to design, implement, and maintain its global network infrastructure, ensuring connectivity and security for their workforce. The role requires a blend of technical skills and collaboration, with responsibilities including network design, maintenance, security compliance, and support for audiovisual systems in corporate settings. Candidates should possess a bachelor’s degree in a related field and over five years of experience in network engineering, along with familiarity in various networking technologies and platforms. Zendesk values a supportive and innovative work culture, promoting continuous learning and a hybrid work model allowing for both in-office and remote work flexibility. The company is committed to inclusivity and equal opportunity, welcoming diverse applicants while providing accommodations for those with disabilities.

Zendesk is seeking a Senior Account Executive focused on B2B sales to drive growth in the SaaS sector, particularly in the Philippines. This role emphasizes new business development, requiring the candidate to build their own pipeline, acquire new customers, and manage relationships for account retention and expansion. The ideal candidate will have at least four years of experience in B2B sales, exceptional communication skills, and the ability to navigate complex sales cycles while maintaining customer satisfaction. Responsibilities include driving revenue growth, collaborating with internal teams, and leveraging industry knowledge to create strategic partnerships. The role is hybrid, allowing flexibility for remote work while requiring some in-office presence.

Zendesk is hiring a Senior Software Engineer for its Engineering & Integration Shared Services team, offering a salary range of PLN 235,000.00 to 353,000.00, along with potential annual bonuses and a hybrid work model requiring office attendance one day a week. The role involves designing, developing, and implementing software solutions and integrations while participating in Agile Scrum processes and collaborating on innovative AI-driven projects. Candidates should have over five years of experience in backend or integration engineering, advanced Java skills, and familiarity with cloud technologies, SaaS integrations, and testing methodologies. Zendesk emphasizes a commitment to diversity and inclusion in the workplace, encouraging all qualified individuals to apply.

Zendesk is looking for a Director of Predictive Marketing Analytics, seeking candidates with 9–12 years of experience to enhance their predictive marketing analytics capabilities. The chosen leader will guide a team to deliver impactful insights and predictive models that influence marketing strategy and drive growth, while working closely with marketing and business leaders. Core responsibilities include leading predictive modeling projects, developing advanced attribution models, and applying machine learning techniques for audience targeting. The ideal candidate must possess strong technical expertise, business acumen, and a proven track record in leadership, specifically in translating complex data into actionable insights. The role offers a competitive salary range and a hybrid work environment, reflecting Zendesk's commitment to flexibility and inclusivity.

Zendesk is seeking a Lead Business Architect for its Enterprise Architecture team to enhance business processes and capabilities through structured methodologies. The role involves collaboration with finance and operational teams to define and improve critical capabilities, identify AI/ML use cases, and design organizational structures for efficiency. Candidates should possess over three years of experience in business architecture, documentation skills, and expertise in integrating AI solutions into enterprise workflows. Preferred qualifications include Lean Six Sigma certification, familiarity with Business Architecture tools, and experience in finance-related AI applications. Zendesk emphasizes diversity and inclusion, promotes a hybrid work model, and ensures compliance with equal opportunity employment practices.

Zendesk is seeking a proactive and experienced Business Intelligence (BI) Lead (Senior Analyst) to enhance their enterprise dashboards using contemporary BI tools like Tableau, Looker, and Snowflake. The role involves gathering requirements, conducting data analysis, and developing insightful visualizations, while also mentoring junior BI Analysts and facilitating effective use of BI tools among stakeholders. Candidates should possess strong technical skills in analytics programming and familiarity with data modeling concepts, alongside excellent communication abilities to influence decisions across various levels of the organization. The position requires a Bachelor’s degree and over five years of relevant BI or data analytics experience. Additionally, the role must be fulfilled from Mexico City or Mexico State, offering a hybrid working environment that promotes collaboration and flexibility.

Zendesk is seeking a Manager for its Internal Audit team, reporting to the VP of Internal Audit, to enhance the audit function within the company. This role involves overseeing financial compliance, particularly with Sarbanes-Oxley (SOX) and GAAP, while collaborating with various stakeholders to address compliance risks. Key responsibilities include developing and implementing the annual internal audit plan, managing the SOX compliance program, and leading financial and operational audits. Ideal candidates should have a bachelor’s degree, significant experience in auditing, and expertise in the SaaS industry. Zendesk values diversity and offers a hybrid work model, enhancing both collaboration and flexibility for its employees.

Zendesk is seeking a detail-oriented Administrative Assistant to support their teams in Pune, emphasizing a culture of collaboration, excellence, and innovation. The role involves managing calendars, travel arrangements, expense reporting, and other administrative tasks while promoting strong communication and service excellence. Key responsibilities include scheduling across multiple time zones, coordinating travel logistics, reconciling expenses, and assisting with meetings and projects. Candidates should have proven administrative experience, exceptional organizational skills, and proficiency with office productivity tools. Zendesk values continuous growth and offers a hybrid work environment, aiming to create an inclusive and supportive workplace.

Zendesk is seeking an Account Executive to drive growth in their SaaS landscape, focusing on building relationships and utilizing cutting-edge AI solutions. The role involves managing the entire sales lifecycle, from prospecting to closing deals, while nurturing existing customer relationships and developing innovative strategies for account expansion. Candidates should possess at least four years of B2B sales experience, ideally in the SaaS industry, along with the ability to engage C-level executives and a strong understanding of AI and ML principles. The position requires exceptional presentation and negotiation skills, as well as familiarity with sales tools such as Salesforce and Gong. Zendesk promotes a hybrid work environment, combining onsite collaboration with remote flexibility, and emphasizes commitment to diversity and inclusion in hiring practices.

Zendesk is looking for a Senior Operations Manager to strengthen collaboration and efficiency within its Product Development team, particularly working alongside the VP of AI Agents and Knowledge products. The role entails operationalizing and scaling hiring processes to support organizational growth, with a focus on streamlining product development efforts and enhancing team performance. The ideal candidate should possess experience in B2B SaaS, AI/ML, or enterprise software development, and have a track record of improving product quality and velocity. Key responsibilities include collaborating with leadership to identify inefficiencies, implementing scalable workflows, and leading initiatives for team health and performance. This position offers a hybrid work experience, emphasizing in-office collaboration while providing remote flexibility, and is part of Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is seeking talented individuals for its Sales Development team in EMEA, which serves as a crucial entry point for a career in sales. The company emphasizes on providing top-notch sales training and a supportive environment to help team members excel. Ideal candidates should be native German speakers, fluent in English, and have at least six months of experience in a sales role, particularly within SaaS. The position involves managing an outbound pipeline, generating leads, and ensuring a stellar customer experience while working in a hybrid model. Zendesk is committed to diversity and inclusion, offering reasonable accommodations for applicants with disabilities and prioritizing a fulfilling work culture.

The job opening is for a Zendesk Identity Access Management (IAM) Engineer, responsible for the design, implementation, and maintenance of systems controlling access to the organization's resources and sensitive data, ensuring only authorized individuals can gain entry. Daily tasks include managing identity management tools, administering SaaS applications, gathering business requirements, and updating IAM documentation. Candidates should possess 1-3 years of IT operations experience, with strong knowledge of Okta and IAM concepts, as well as effective communication skills for interacting with various stakeholders. The role is hybrid, requiring attendance at the local office in Mexico City or the State of Mexico, and includes remote work flexibility. Zendesk promotes a diverse and inclusive workplace and encourages applicants from all backgrounds to apply.

Zendesk is seeking a data-driven individual to join its Strategic Finance and Analytics team, which provides insights and decision support for key company initiatives and metrics. The ideal candidate should possess strong analytical skills, critical thinking, and a collaborative spirit, able to communicate effectively with leadership and various teams. Responsibilities include reporting metrics, performing data analyses, building dashboards, and aligning with cross-functional teams on business metrics. Applicants should have 3-5 years of experience in analytics or business intelligence, proficiency in SQL, and a background in finance or technology. The role is based in Mexico City or Mexico State and offers a hybrid work model, ensuring a balance between in-office collaboration and remote flexibility.

Zendesk is seeking a Senior Software Engineer to enhance their real-time data ingestion platform, particularly focusing on streaming data from Kafka to Snowflake via Snowpipe Streaming. The role involves designing and maintaining data quality systems, ensuring pipeline reliability, and collaborating across teams to optimize data flow within the ecosystem. Candidates should have solid programming skills, experience with distributed data systems, and knowledge of data quality tooling, alongside a systems mindset and strong communication abilities. The position requires physical presence in Karnataka or Maharashtra, with a hybrid working model allowing some remote work. Zendesk values collaboration and inclusivity and promotes a diverse workplace while ensuring accessibility for applicants with disabilities.

Zendesk is looking for a skilled Engineer to enhance the employee experience through their Employee Help Center, which uses Zendesk for various internal services. The role involves optimizing Zendesk, implementing technical solutions, and improving the overall experience for employees. Key responsibilities include collaborating with stakeholders, driving technical development, and integrating third-party applications within Zendesk. Candidates should have significant experience with web applications, particularly with JavaScript frameworks, as well as strong knowledge of Zendesk's developer documentation and APIs. The company offers a competitive salary, a flexible hybrid work environment, and is committed to diversity and inclusion in their hiring practices.

Zendesk is a leading customer experience and support platform that is rapidly expanding, seeking motivated individuals for software sales roles. The position involves engaging with various organizations to address their business challenges and qualifying inbound leads to develop sales pipelines, particularly in the ASEAN market. Ideal candidates should have at least 2 years of sales experience, strong communication skills, and a competitive mindset. The company promotes a hybrid work model, allowing for both in-office collaboration and remote flexibility. Zendesk is committed to diversity and inclusion, providing equal employment opportunities irrespective of various personal characteristics.

Zendesk is a leading customer experience platform that focuses on customer obsession and success, emphasizing the value customers derive from its solutions. The CX organization, reporting to the Chief Customer Officer, is dedicated to ensuring effective service delivery across various departments such as Customer Success and Professional Services. The CX Programs team plays a crucial role in enhancing operational effectiveness and driving transformational business changes. Key responsibilities involve optimizing customer journeys, fostering product adoption, and reinforcing delivery excellence to support customer health and growth. The ideal candidate for this role should have extensive experience in customer experience operations, strong data analysis skills, and the ability to lead cross-functional initiatives aimed at improving customer outcomes.

Zendesk is looking for an experienced Principal for its Strategy & Planning team to drive transformational strategy and execution using data-driven decision-making. The candidate will play a vital role in accelerating execution towards strategic goals, providing insights and recommendations based on internal data analysis. Key responsibilities include collaborating with stakeholders to develop metrics and scorecards, conducting hands-on analytics with SQL, and translating complex data into actionable communication for executives. Qualifications include a bachelor’s degree, over 8 years of experience in business strategy and operations, strong analytical skills, and proficiency in various data tools and technologies. The role is hybrid and requires the candidate to work from Mexico City or the State of Mexico, promoting a culture of flexibility and inclusivity at Zendesk.

Zendesk is seeking a Staff Machine Learning Engineer to join their Machine Learning team, focusing on delivering AI/ML features for their customers. The role involves close collaboration with ML Scientists, leading technical discussions, and developing tools for model management and experimentation. Candidates should have at least 5 years of experience in large-scale application development, fluency in Python or Ruby, and a background in machine learning products or MLOps. Preferred qualifications include experience with Airflow, Metaflow, LLM evaluation tools, and familiarity with SQL or DBT. Zendesk embraces a hybrid work model that combines in-office collaboration with remote flexibility, and is committed to fostering diversity and inclusion in their workplace.

Zendesk QA (formerly Klaus) is seeking experienced back-end developers to create innovative customer service quality assurance solutions, focusing on AI-driven tools to enhance customer interactions. The role offers high autonomy in implementation, collaboration with a team, and responsibilities include building APIs, optimizing application performance, and ensuring security. Candidates must have at least five years of back-end development experience, proficiency in programming languages like Go, Python, or Java, and familiarity with cloud technologies such as Kubernetes and AWS. The position supports a hybrid work model, combining in-office and remote flexibility, and emphasizes an inclusive workplace culture. Zendesk is committed to diversity and equal opportunity in hiring while providing accommodations for applicants with disabilities.

Zendesk is seeking a high-performing Account Executive for its CEE sales team, focusing on driving growth in emerging territories across various sectors including retail and fintech. The role involves prospecting new customers, developing strategies for account expansion, and leading complex sales cycles while establishing relationships with key stakeholders. Candidates should have over five years of B2B sales experience in the SaaS sector, preferably in customer experience or CRM, along with a proven track record of achieving sales quotas. Essential skills include exceptional presentation and negotiation abilities, familiarity with sales tools like Salesforce, and fluency in Eastern European languages, with Polish being a strong plus. The position offers an annual salary range of zł291,000 to zł437,000, with potential bonuses and is part of Zendesk's commitment to fostering a diverse and inclusive work environment.

The job position at Zendesk involves assisting customers in optimizing their subscription services and ensuring alignment with their current and future needs. Responsibilities include negotiation of contract renewals, identifying expansion opportunities, and managing a high renewal rate, all in collaboration with Customer Success and Sales teams. Candidates should have over two years of experience in customer account management, excellent communication skills, and proficiency in English, with fluency in French or German preferred. The annual salary for this role in Poland ranges from zł114,000.00 to zł170,000.00, with additional potential for bonuses and benefits. Zendesk promotes a hybrid work environment and emphasizes its commitment to diversity, equity, and inclusion in hiring practices.

Zendesk is seeking a Sales Operations Lead for the APAC region to join its Go-to-Market Operations team, focusing on empowering the ANZ Sales team through operational excellence and data-driven insights. The role involves collaborating closely with Regional Vice Presidents of Sales to assist in forecasting, performance analysis, and sales strategy execution. Ideal candidates should possess over three years of experience in sales operations within a high-growth SaaS environment, demonstrating strong analytical skills and familiarity with Salesforce and other sales tools. Additionally, the position emphasizes a hands-on approach, requiring candidates to be proactive in improving workflows and maintaining data quality. The role offers a hybrid work environment, fostering both remote and in-office collaboration.

Zendesk, a leading customer experience solutions provider, is looking for a Senior Platform Architect with extensive knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, and providing strategic direction and technical leadership while ensuring seamless integration of various platforms. Daily responsibilities include optimizing contact center architectures, guiding pre-sales specialists, and driving innovation through AI and automation trends. Key qualifications include a Bachelor’s or Master’s degree in a relevant field, at least 10 years of experience in solution architecture, and proficiency in AWS and contact center technologies. Preferred candidates will have relevant certifications, experience in omnichannel solutions, and familiarity with Agile methodologies.

Zendesk is looking for a Staff Solution Architect with extensive experience in Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves managing end-to-end solution architecture, collaborating with various stakeholders, driving ERP integrations, and establishing best practices in financial operations. Candidates should have over 10 years of experience related to solution architecture, billing and invoicing systems, and complex integrations, along with strong leadership and communication skills. A Bachelor's degree in a relevant field, along with appropriate certifications, is preferred. The compensation range for this position is between $161,000 and $241,000 and includes additional incentives, with a commitment to diversity and inclusion in the workplace emphasized by Zendesk.

The job description outlines the role of a Service Consultant at Zendesk, focusing on the critical onboarding process for customers. Service Consultants are responsible for clarifying customer objectives, defining project scopes, and guiding customers through the implementation of Zendesk products, ensuring that business needs are met effectively. Key responsibilities include leading customer implementations, supporting AI agent development, managing change, and ensuring quality assurance for onboarding projects. Candidates should have experience in CX automation, client onboarding, and CRM usage, along with strong project management and communication skills. Zendesk promotes a hybrid work culture and values diversity and inclusion, offering a flexible work environment for its employees.

Zendesk is seeking a Senior Software Engineer to enhance the control plane supporting their Edge services, impacting over 100,000 customers. The role involves developing and deploying microservices, improving user experience, and ensuring the reliability and security of systems. Candidates are required to have experience with Go or Python, a strong background in distributed systems, and a solid understanding of network protocols. Preferred qualifications include familiarity with containerization technologies, observability tools, and cloud platforms. Zendesk values teamwork, offers competitive benefits, is committed to diversity and inclusion, and supports a hybrid work model.

Zendesk aims to enhance customer experience through their products used by over 125,000 global brands. They are seeking a Staff Machine Learning Scientist to lead the development of advanced ML/AI models to support customer service teams, focusing on solving complex challenges like language detection and automated interactions. This role involves defining research agendas, mentoring scientists, and collaborating with engineering teams to ensure scalable solutions. Key qualifications include an MSc or PhD in a related field, a strong background in ML/AI, and proven leadership skills. Additionally, Zendesk promotes a hybrid work environment, offers a commitment to diversity and inclusion, and seeks to accommodate applicants with disabilities.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.

Zendesk is seeking a dedicated software engineer to join their Contact Center team, focusing on enhancing the Voice product's functionality and integrations. The ideal candidate will be involved in all phases of the software lifecycle, including design, implementation, testing, and deployment, while taking ownership of features and bug fixes. Applicants should have experience with JavaScript (React) and either Ruby/Rails or Golang, along with strong communication and collaboration skills. Zendesk promotes a hybrid work environment that encourages onsite connection and remote flexibility, with an emphasis on diversity, equity, and inclusion in the workplace. The position offers a competitive annual salary range in Poland, alongside potential bonuses and benefits based on experience and capabilities.

The job role primarily involves managing a portfolio of Managed Services customers to enhance their use of Zendesk products. Responsibilities include prioritizing work tasks, maintaining product expertise, educating customers, and ensuring high-quality service delivery. Candidates should possess a Bachelor's degree, over five years of consulting or customer success experience, strong communication skills, and the ability to multitask effectively. Zendesk promotes a supportive workplace culture focused on work-life balance, inclusivity, and community engagement, with a hybrid working model in Mexico City or Mexico State. The company is an equal opportunity employer committed to fostering diversity and providing accommodations for applicants with disabilities.

Zendesk is launching a new IT Asset Management (ITAM) product aimed at enhancing enterprise-scale asset tracking and compliance-focused IT workflows. To support this initiative, they are establishing an ITAM Integrations team that will focus on developing a platform connecting external IT asset management systems to Zendesk's ITAM, optimizing data synchronization and automation. The company seeks a Senior Software Engineer with experience in backend or full-stack development, particularly in integration architecture and scalable data processes, to help build and scale this platform. Responsibilities will include designing enterprise-grade integration workflows, implementing event-driven architectures, and collaborating with cross-functional teams to define integration standards. The position offers a hybrid work culture, competitive salary, and opportunities for growth within a strategically important new product for Zendesk.

Zendesk is seeking a Principal Product Designer in Lisbon, Portugal, to lead product innovation for their AI-driven Zendesk Copilot. This role involves driving high-impact design initiatives, aligning design strategies with business goals, and enhancing human-centered design practices. The successful candidate will have a strong background in product design, mentorship experience, and a systems-thinking approach to complex challenges. Responsibilities include shaping product experiences, leading cross-functional collaboration, and ensuring design excellence. The position offers a hybrid work environment, emphasizing both in-person collaboration and remote flexibility, while Zendesk prioritizes diversity, equity, and inclusion in its hiring practices.

Zendesk's Threat Prevention Engineering team is seeking an experienced security engineer to develop creative, scalable security solutions within a cloud-based environment tailored for SaaS operations. Daily responsibilities will include designing and implementing advanced threat prevention infrastructure, integrating security technologies, and collaborating with various teams to enhance cybersecurity practices. Applicants should possess at least 5 years of relevant security experience, strong programming skills, and a solid understanding of AWS products. Preferred qualifications include security and cloud-based certifications, as well as experience with modern AI solutions in security contexts. The position offers a hybrid work environment and an annual salary range in Poland of zł235,000.00 to zł353,000.00, along with additional incentives.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.

The job description outlines the role of a Scrum Master at Zendesk, focusing on fostering high-performing teams within an Agile environment and supporting the company's hybrid Agile-SDLC framework. The Scrum Master will collaborate with product managers and engineering leads to guide teams through the entire delivery process, emphasizing continuous improvement and alignment with organizational standards. Responsibilities include facilitating Agile ceremonies, tracking delivery metrics, removing obstacles, and coaching team members on Agile principles. Key qualifications required for candidates include a BA/BS degree or equivalent experience, certification as a Scrum Master, and six or more years of relevant experience, particularly in IT and SaaS environments. The position requires a commitment to working from Mexico City or Mexico State, with a hybrid work model that balances in-office collaboration and remote flexibility.

Zendesk QA is looking for innovative experts to join their team in developing AI-driven customer service quality assurance solutions, based in Estonia with a hybrid work model. Candidates should have at least three years of back-end development experience, proficiency in programming languages like Go and Python, as well as familiarity with cloud technologies like Kubernetes and Google Cloud Platform. The role involves building and optimizing APIs, implementing security measures, and performing code reviews, among other responsibilities. Zendesk promotes an inclusive workplace and is committed to diversity, offering accommodations for applicants with disabilities. The company values independence in work while encouraging collaboration and connection through regular in-office interactions.