Latest Job Offers for Lucid Software
Add new offer| Company logo | Job Position | Location | Salary Range | Contract Type | Category | Details |
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Sr. Application Security Engineer
Lucid Software
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Salt Lake City
United States |
Not specified | Full-time Tier 2 | IT & Security |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and scale business transformation. The company upholds core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a diverse, inclusive, hybrid-work culture. As a Senior Application Security Engineer, you will be embedded in the development lifecycle as a trusted security partner, collaborating with engineering, product, and corporate teams to build security in from the start. Responsibilities include conducting security architecture reviews, applying a risk-based approach, mentoring engineers, maturing the SSDLC, leading product design reviews, building scalable security tooling for CI/CD, ensuring AI tools operate within acceptable risk limits, and leading the security champions program. Requirements include 5+ years in SaaS-related software/security, proven collaboration with product/engineering, web-app security experience (AWS), white-box pentesting, SSDLC expertise, risk communication skills, familiarity with AI security risks, and strong communication; preferred qualifications include security frameworks and certifications, bug bounty experience, and a related degree.
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Sr. Application Security Engineer
Lucid Software
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Raleigh
United States |
Not specified | Full-time Tier 2 | IT & Security |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform work at scale. The company emphasizes core values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, and maintains a respectful, inclusive culture with a hybrid, flexible work model. The Senior Application Security Engineer will be embedded in the development lifecycle, collaborating with engineering, product, and legal teams to build security in from the start and manage risk for AI tools and processes. Key responsibilities include security architecture and design reviews, a risk-based approach to prioritizing vulnerabilities, mentoring engineers, maturing the SSDLC, developing scalable security tooling for CI/CD, and leading product design security reviews and the security champions program. Requirements include 5+ years in software engineering or related security roles in SaaS, strong cross-functional relationships, AWS/cloud experience, white-box testing, SSDLC expertise, knowledge of OWASP Top 10 and API security, CI/CD tooling integration, a risk-focused mindset, and familiarity with AI security, with preferred qualifications such as experience in modern tech stacks, alignment with compliance standards (OWASP ASVS, NIST 800-53, SOC 2, GDPR), relevant security certifications, bug bounty program management, and a CS/InfoSec degree.
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Sales Enablement Manager
Lucid Software
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Salt Lake City
United States |
Not specified | Full-time Tier 2 | Sales |
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Is remote?:Yes
Lucid Software leads in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform organizations at scale. The company values innovation, excellence, empowerment, initiative and ownership, and teamwork, and promotes a respectful, inclusive culture with a hybrid work model. They are hiring a hands-on, self-driven Sales Enablement Manager to lead onboarding, coaching, and delivery of high-impact enablement programs for North America Commercial Sales, partnering with sales leadership and cross-functional teams. Responsibilities include acting as the primary enablement partner for NA Commercial, tailoring global programs to regional needs, delivering workshops, coaching, new hire ramp, creating enablement assets, leveraging AI insights, and measuring business impact. Requirements include 4+ years in SaaS sales enablement, proven coaching results (coaching certification preferred), experience with AI tools and common sales methodologies, familiarity with Salesforce/Gong/ZoomInfo, and strong facilitation, communication, and project-management skills; the role is hybrid in South Jordan, UT, with in-person days Tue and Thu.
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Professional Services Consultant
Lucid Software
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Salt Lake City
United States |
Not specified | Full-time Tier 2 | Customer Experience |
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Is remote?:Yes
Lucid Software leads in AI-driven work acceleration with the Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, helping turn ideas into reality. The company emphasizes values of innovation, excellence, empowerment, initiative and ownership, and teamwork, while fostering a diverse, respectful, and inclusive culture with a hybrid, flexible work model. Lucid is widely adopted by Fortune 500 companies and major global organizations, boasting over 100 million users and continuing rapid growth. The Professional Services Consultant role acts as a trusted advisor, translating complex business challenges into visual strategic roadmaps, accelerating product adoption, driving renewals, and enabling new revenue opportunities through executive-level engagements. Requirements include 3-5 years in a consultative, customer-facing role with knowledge of AI, process management, or enterprise architecture, cloud exposure, and experience presenting to senior stakeholders, with a hybrid in-person role in South Jordan, UT; preferred qualifications include a master's degree, prior engineering/R&D experience, cloud or EA certifications, and experience leading large global SaaS rollouts.
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Professional Services Consultant
Lucid Software
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Raleigh
United States |
Not specified | Full-time Tier 2 | Customer Experience |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive transformation. The suite, along with accelerators for cloud and process transformation, enables organizations to streamline work, foster alignment, and scale business change, guided by values of innovation, excellence, empowerment, initiative, ownership, and teamwork over ego. Lucid promotes a diverse, inclusive culture and operates as a hybrid workplace with options for remote, office, or mixed arrangements, serving Fortune 500 clients and major global brands while boasting over 100 million users and significant monthly growth. The Professional Services Consultant role acts as a trusted advisor and delivery lead, translating complex enterprise challenges into visual strategic roadmaps, collaborating with executives, IT, and product teams to enhance adoption, renewals, and revenue. Responsibilities include partnering with Fortune 500 stakeholders, conducting executive workshops, analyzing ambiguous environments, extracting insights to influence product roadmaps, and creating public case studies, with requirements of 3–5 years in a consultative, customer-facing role, familiarity with AI/process/enterprise architecture, cloud exposure, and experience engaging C-suite, plus a Raleigh, NC hybrid schedule (remote plus in-office two days per week), with preferred advanced degrees or relevant certifications.
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GTM Operations & Strategy Intern
Lucid Software
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Salt Lake City
United States |
Not specified | Intern | Revenue Operations |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality. The company emphasizes core values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture in a hybrid workplace. It is seeking a smart, motivated, and organized intern to join the GTM Strategy & Operations team for a full-time summer internship, with potential to extend part-time during fall and spring. The role provides cross-functional collaboration with leadership across GTM Strategy & Operations, Customer Experience, Analytics, and Finance to drive strategic initiatives and deliver real-time visibility into go-to-market performance, along with regular reporting for stakeholders. Responsibilities include ad-hoc reporting and analysis to inform operational decisions, daily data audits to ensure data integrity and engagement with sales reps, and identifying and implementing process improvements; required skills include independence, collaboration, advanced Excel, attention to detail, and strong communication, with preferred qualifications in related fields and experience with BI tools, SQL, and Salesforce.
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Field Enablement Manager
Lucid Software
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Salt Lake City
United States |
Not specified | Full-time Tier 2 | Sales |
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Is remote?:Yes
Lucid Software is described as a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite and airfocus, with a culture rooted in innovation, excellence, empowerment, initiative, teamwork, and a diverse, inclusive, hybrid workplace. They are seeking a hands-on Field Enablement Manager for North America Commercial Sales to lead onboarding, performance coaching, and development of high-impact enablement programs, partnering with sales leadership, frontline managers, cross-functional teams, and global enablement to translate GTM priorities into field execution. The role focuses on field work—deal strategy, Gong-based analysis, interactive deal clinics, and accelerating ramp time—measuring success by ramp velocity, methodology/messaging adoption, pipeline progression, and frontline coaching impact. Responsibilities include serving as the primary enablement partner for NA Commercial, customizing programs, delivering live workshops, reinforcing initiatives post-launch, creating assets (playbooks, battlecards, discovery frameworks), coaching managers, attending field meetings, and leveraging AI insights to tailor coaching. Requirements include 4+ years in B2B SaaS sales enablement or related roles, a track record of measurable results, preferred coaching certification, experience with AI tools, familiarity with methodologies like MEDDPICC/Challenger/Sandler, proficiency with tools such as Salesforce and Gong, a data-driven mindset, and the ability to manage multiple projects in a hybrid role based in South Jordan, UT.
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Customer Experience Intern - Part-Time
Lucid Software
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Salt Lake City
United States |
Not specified | Intern | Customer Operations |
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Is remote?:Yes
Lucid Software leads AI-driven work acceleration and offers the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) plus airfocus to help turn ideas into reality and drive transformation at scale.
The company upholds values of innovation, excellence, empowerment, initiative, ownership, and teamwork, and promotes a respectful, inclusive culture with a hybrid work model.
Its Customer Operations team helps users understand the product and uses incoming data to improve product health, employing direct support and scalable solutions for a global audience.
Responsibilities include investigating and resolving technical issues, maintaining product expertise, monitoring key user metrics, cross-functional collaboration, writing Help Center content, community engagement, and handling cancellations, refunds, and billing disputes.
Requirements include pursuing a Bachelor's degree, strong ownership, clear communication, the ability to work independently and cross-functionally, analytical skills, detail orientation, a hybrid role in South Jordan, UT two days per week, and preferred qualifications in troubleshooting, content creation, basic data analytics, and teaching experience.
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Customer Experience Intern - Part-Time
Lucid Software
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Raleigh
United States |
Not specified | Intern | Customer Operations |
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Is remote?:Yes
Lucid Software leads AI-driven work acceleration with the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform organizations at scale.
The company emphasizes innovation, excellence, empowerment, initiative, and teamwork, and fosters a respectful, inclusive environment with a hybrid work model.
Its Customer Operations team supports users through direct assistance and scalable solutions, collaborating with Engineering, Product, Marketing, and others to resolve issues, monitor metrics, and improve product health.
The role includes writing Help Center content, engaging with the Lucid Community, managing power-user programs, and handling billing tasks such as cancellations, refunds, downgrades, disputes, invoices, and changes in product offerings.
Candidates should be pursuing a Bachelor's degree, demonstrate ownership and strong communication, work independently across functions, and have analytical and problem-solving skills, with a Raleigh, NC hybrid schedule (two in-office days); preferred qualifications include troubleshooting experience, content creation, basic data analytics, and mentoring.
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Product Manager
Lucid Software
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Salt Lake City
United States |
Not specified | Full-time Tier 2 | Product |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to turn ideas into reality and accelerate cloud and process transformation. The company upholds values of innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, and it fosters diverse, respectful, inclusive environments with a hybrid workplace. The role leads a cross-functional team—partnering with engineers, UX designers, and QA—to build intuitive, intelligent features that help millions collaborate smarter and turn complex workflows into actionable insights, with high visibility and growth tied to core product metrics. Responsibilities include defining and executing a multi-quarter product roadmap for AI-driven visual collaboration across Lucidchart and Lucidspark; collaborating with UX, engineering, marketing, sales, and other product teams; understanding customer motivations and bottlenecks; establishing KPIs; owning features through ideation, development, release, analysis, and iteration; conducting qualitative and quantitative research; guiding UI/UX and engineering; and piloting scalable initiatives with strategy. Requirements include a bachelor’s degree or equivalent, 3+ years in product management at technology companies (ideally B2B SaaS or AI-driven products), a track record of launching features and improving metrics, foundational AI/ML knowledge or generative workflows, agility, and strong communication; preferred qualifications include direct experience shipping AI-powered, data-heavy, or automation-focused software features and a strong eye for design and brand; #LI-DA1.
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Product Manager
Lucid Software
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Raleigh
United States |
Not specified | Full-time Tier 2 | Product |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform workflows at scale. The company emphasizes core values of innovation, excellence, empowerment, ownership, and teamwork, and promotes a diverse, inclusive, hybrid work environment with options to work remotely or from offices. The role involves leading a cross-functional team to build intuitive, intelligent AI features for millions of users, with high visibility, clear growth pathways, and measurable impact on product metrics. Responsibilities include defining a multi-quarter roadmap for AI-driven collaboration across Lucidchart and Lucidspark, collaborating across departments, establishing KPIs, owning features through the full lifecycle, and conducting research and user validation. Requirements include a bachelor’s degree or equivalent, 3+ years in product management in tech (preferably B2B SaaS or AI), a track record of shipping complex features and improving business metrics, knowledge of AI/ML or generative workflows, and strong communication, with preferred qualifications like direct experience shipping AI-powered features and a strong design/brand sense.
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Solutions/Sales Engineer III, EMEA
Lucid Software
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Amsterdam
Netherlands |
Not specified | Full-time Tier 2 | Sales |
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Is remote?:Yes
Lucid Software positions itself as a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive transformation. The company emphasizes values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork, and promotes a diverse, respectful, inclusive culture within a hybrid workplace. The open role is a Solutions Engineer on the Solution Engineering team working with the EMEA sales team from Amsterdam to accelerate growth of Lucidchart, Lucidspark, and airfocus, serving as the technical point of contact and delivering product demos. Duties include creating and delivering custom technical demos, becoming a trusted product expert, solving inefficiencies in SE operations, answering security questions, and coordinating with Product and Engineering. Requirements include 2–3 years in a relevant role, strong communication and collaboration skills, customer-facing experience, ability to thrive in a fast-paced environment, a hybrid Amsterdam schedule with two in-office days, and preferred qualifications such as a STEM degree, SaaS experience, coding or technical tooling familiarity, cloud/networking/security knowledge, UX awareness, and Agile experience, with the job tag #LI-UP1.
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EMEA Mid Market Expansion Account Executive (Dutch speaking)
Lucid Software
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Amsterdam
Netherlands |
Not specified | Full-time Tier 2 | Sales |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and scale business transformation.
The company emphasizes core values like innovation, passion and excellence, individual empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture in a hybrid workplace.
The Expansion Account Executives will drive strategic growth for existing Lucid customers in their territories, closing sales, prospecting, and expanding Lucid adoption across multiple personas.
Responsibilities include closing business, building relationships, improving outbound prospecting, creating reliable forecasts, becoming an expert on value propositions and target personas, and maintaining team standards and cross-functional SLAs.
Requirements include 3+ years SaaS sales closing experience, fluency in English and Dutch, Salesforce experience, a hybrid work arrangement in Amsterdam two days per week, and preferred qualifications such as software sales background, Gong experience, strong pipeline management, and a BA/BS.
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Field Enablement Manager, EMEA
Lucid Software
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Amsterdam
Netherlands |
Not specified | Full-time | Sales |
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Is remote?:Yes
Lucid Software positions itself as a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams transform ideas into reality.
The company emphasizes core values of innovation, excellence, empowerment, initiative, and teamwork, and promotes a respectful, inclusive culture with a hybrid work model.
The role is a hands-on Sales Enablement Manager for EMEA, partnering with regional sales leadership to deliver onboarding, performance coaching, and development programs, including workshops and new-hire ramp, translating global enablement priorities to the region.
Responsibilities include serving as the primary enablement partner for all EMEA sales roles, tailoring programs to regional needs, designing and delivering workshops, building assets, coaching managers, collecting field feedback, and using AI-enabled insights to measure impact and tailor coaching.
Requirements call for 4+ years in sales or enablement in SaaS with proven results, formal coaching training if possible, experience with AI tools, familiarity with methodologies and tools (MEDDPICC, Challenger, Salesforce, Gong), strong communication, and English fluency, with the role based in Amsterdam on a two-day-per-week in-office schedule (Tuesday and Thursday); German language is strongly preferred and Dutch is optional.
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EMEA Corporate Sr. Account Executive (New Logo/Expansion) - Future Opportunities
Lucid Software
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Amsterdam
Netherlands |
Not specified | Full-time | Sales |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help organizations streamline work and drive transformation at scale. The company upholds values of innovation, passion and excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive culture. Lucid serves more than 100 million users and counts major organizations such as Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile among its customers, and it is ranked #13 on Fortune 500’s most-used business applications list. It is actively recruiting for future Account Executive roles on its EMEA Corporate team based in Amsterdam, with two sales motions—New Logo (hunter) and Expansion (builder)—describing responsibilities for each role. Requirements include 3-5+ years of SaaS/tech sales closing experience, CRM proficiency (Salesforce or similar), English fluency, and a hybrid work arrangement in Amsterdam (two days per week on-site), with preferred Dutch, German, or Nordic language skills and responsibilities spanning pipeline generation, account management, renewals, and collaboration with Customer Success Managers.
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APAC Sales Development Representative
Lucid Software
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Melbourne
Australia |
Not specified | Full-time Tier 2 | Sales |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and accelerate transformation. The company emphasizes core values of innovation, excellence, empowerment, initiative and ownership, and teamwork over ego, while fostering a respectful, inclusive, hybrid work culture. Lucid serves over 100 million users and counts major organizations like Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile among its customers, with rapid growth and hundreds of thousands of new users each month. The posting describes an APAC Sales Development Representative role as a strategic partner to Account Executives, responsible for territory planning, multi-channel outreach, product mastery, and supporting the sales cycle, using tools such as Salesforce, Salesloft, and ZoomInfo to manage the pipeline. Requirements include 6–12 months of sales or customer-facing experience, strong communication and coachability, grit, and a hybrid Melbourne arrangement (two days per week in the office), with preferred SaaS experience and a degree; the job tag is #LI-MG1.
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APAC Business Development Representative
Lucid Software
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Melbourne
Australia |
Not specified | Full-time Tier 2 | Sales |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and transform business processes. The company emphasizes values of innovation, excellence, empowerment, initiative, ownership, and teamwork, and maintains a diverse, respectful, inclusive, hybrid workplace that supports work-life balance. Lucid claims over 100 million users and is used by major organizations like Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile, with rapid growth and hundreds of thousands of new users monthly. They are seeking an ambitious APAC-based Business Development Representative in Melbourne to partner with Account Executives, map territories, use multi-channel outreach, develop platform expertise, and manage the sales cycle with tools like Salesforce, Salesloft, and ZoomInfo. Requirements include 6–12 months of sales or customer-facing experience, strong communication, coachability, grit, hybrid work in Melbourne two days per week (Tue and Thu), and preferred SaaS experience, quota attainment, and a degree or equivalent.
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EMEA Corporate New Logo Sr. Account Executive (Nordic)
Lucid Software
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Amsterdam
Netherlands |
Not specified | Full-time | Sales |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration with products like the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, enabling organizations to streamline work and drive business transformation at scale. The company emphasizes core values such as innovation, excellence, empowerment, initiative and ownership, and teamwork, and it maintains a respectful, inclusive culture with a hybrid work model. The New Logo Account Executive role in Amsterdam is focused on driving strategic growth for new Lucid customers, requiring a hunter mindset and the ability to create business value across multiple personas after qualification. Responsibilities include proactive lead generation and pursuit of new opportunities across segments, managing a forecasted book of accounts, maintaining product knowledge, understanding the competitive landscape, sharing market insights, and exploring new markets. Requirements include 3+ years of SaaS closing experience, experience with mid to large-sized customers, strong communication skills, fluency in English and Nordic, and a hybrid work arrangement with in-person office days in Amsterdam (Tuesdays and Thursdays), with preferred qualifications including a degree, experience with Salesforce and Gong, and ability to manage many prospects simultaneously.
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EMEA Corporate New Logo Sr. Account Executive (DACH)
Lucid Software
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Amsterdam
Netherlands |
Not specified | Full-time | Sales |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive transformation at scale. The company emphasizes values like innovation, excellence, empowerment, initiative, ownership, and teamwork, and fosters a respectful, inclusive culture with a hybrid, flexible work model. The New Logo Account Executive role focuses on strategic net-new customer growth across assigned territories, requiring a hunter mentality and cross-persona value creation, with an Amsterdam-based hybrid arrangement (remote plus two in-office days per week: Tue and Thu). Responsibilities include proactively identifying new leads, generating and closing pipeline, managing forecasts, maintaining expert knowledge of the Lucid suite, understanding the competitive landscape, and sharing insights with product and marketing. Requirements include 3+ years of SaaS closing experience (mid to large customers), ability to manage multiple projects, fluency in English and German, and experience with Salesforce, Gong, and maintaining deal hygiene; preferred qualifications include a BA/BS and prior software sales experience.
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NA Enterprise Expansion Account Executive, Strategic - Future Opportunities
Lucid Software
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Unknown | Not specified | Full-time Tier 1 | Sales |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, designed to streamline work, foster alignment, and drive transformation at scale, guided by values of innovation, excellence, empowerment, initiative, and teamwork in a respectful, inclusive hybrid workplace. The company counts Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile among its customers, serves over 100 million users, and continues rapid growth with hundreds of thousands of new users each month. This is an evergreen/future opportunities posting for upcoming NA Enterprise team openings, seeking a strategic Enterprise Expansion Account Executive to own growth and strategy across Lucid’s largest accounts and build deep, lasting partnerships. Responsibilities include leading territorial growth through growth, renewals, and strategic new opportunities; acting as a trusted advisor to senior Fortune 500 leaders; driving complex multi-threaded deals; building champions across the organization; coaching a BDR and collaborating with Sales, CS, and Product, with 1–3 weeks of travel per quarter. Requirements include 10+ years in tech/SaaS sales with 5+ years selling complex enterprise software to multi-stakeholder cycles, a proven quota record, strong SaaS knowledge, cross-functional collaboration, and exceptional communication; preferred qualifications include Eastern US base, advanced use of Salesforce/Outreach/Gong, MEDDPICC or value-based selling, and a passion for SaaS and the future of work (#LI-MG1 #LI-Remote).
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Scaled Account Specialist
Lucid Software
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Salt Lake City
United States |
Not specified | Full-time Tier 2 | Sales |
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Is remote?:Yes
Lucid Software leads AI-driven work acceleration with products like the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, helping organizations streamline work and transform at scale. It champion's core values of innovation, excellence, empowerment, initiative, ownership, and teamwork in a diverse, respectful, inclusive culture with a hybrid work model. The company has over 100 million users and serves Fortune 500 and other large organizations, continuing strong growth with hundreds of thousands of new users each month. The Scaled Account Specialist role on the Transactional Business Team manages a large portfolio of SMB accounts, focusing on renewals, expansions, upgrades, downgrades, and cancellations through scalable, low-touch engagement to maximize retention and revenue. Requirements include a bachelor’s degree, 1-2 years of relevant experience, strategic and organized thinking, strong ownership and communication skills, and a hybrid work arrangement in South Jordan, UT two days per week (Tuesday and Thursday), with preferred CRM experience and a desire to become a Lucid Suite expert.
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Product Support Specialist
Lucid Software
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Salt Lake City
United States |
Not specified | Full-time | Customer Operations |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus to help teams turn ideas into reality and drive large-scale transformation. The company upholds values of innovation, passion and excellence, empowerment, ownership, and teamwork, and maintains a respectful, inclusive culture with a hybrid work model. Lucid counts Google, GE, Siemens, VW, NBC Universal, JLR, and T-Mobile among its customers and serves over 100 million users, continuing rapid growth. The Technical Product Support Specialist on the Customer Operations team will interact with customers, drive solutions through professional communication, help launch new products, and build online communities and help-center content while collaborating across Engineering, Product Management, and other teams. Requirements include 2 years of practical experience or a Bachelor's degree, strong ownership, the ability to work independently and cross-functionally, translating complex tech into simple content, excellent communication and problem-solving skills, and a hybrid role at the South Jordan, UT office two days per week (Tuesday and Thursday); preferred qualifications include systems optimization, project management, UX knowledge, and AI/LLM experience.
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Product Support Specialist
Lucid Software
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Raleigh
United States |
Not specified | Full-time | Customer Operations |
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Is remote?:Yes
Lucid Software is a leader in AI-driven work acceleration, offering the Lucid Visual Collaboration Suite (Lucidchart and Lucidspark) and airfocus, used by over 100 million users and trusted by Fortune 500 companies to accelerate critical workflows. The company emphasizes values of innovation, excellence, empowerment, initiative and ownership, and teamwork, and fosters a diverse, respectful, inclusive, hybrid workplace that supports work-life balance. The Technical Product Support Specialist on the Customer Operations team will engage directly with customers, drive solutions, help launch new products, and surface user issues to improve products and internal operations. Responsibilities include building product expertise, resolving technical issues, collaborating with Engineering and Product teams, growing and managing a Lucid product community, and creating Help Center content based on user feedback and metrics. Requirements include 2 years of experience or a Bachelor's, strong ownership and cross-functional collaboration, ability to translate complex tech into simple content, excellent written and verbal communication, and a hybrid Raleigh, NC role with in-office days on Tuesday and Thursday; preferred qualifications include project management experience, mentoring, UX knowledge, and experience with AI agents or LLMs.
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General Application
Lucid Software
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Salt Lake City
United States |
Not specified | Unknown | General Application |
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