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Zendesk is seeking a Senior Software Engineer to join the Engineering & Integration Shared Services team to drive productivity by building software solutions, integrating data across SaaS systems, and enhancing employee and customer experiences with Zendesk products. You will design, develop, document, test, and deploy standardized integration solutions, connect Zendesk products with third-party SaaS and data platforms, conduct various tests, participate in backlog refinement and 2-week Agile Scrum sprints, and explore AI/ML-driven automation opportunities. Qualifications include 5+ years in backend or integration engineering, advanced Java, experience with RESTful APIs and microservices, cloud proficiency (AWS serverless or Azure/GCP), and strong SaaS integration, testing, DevOps collaboration, and documentation skills. Preferred skills include Node.js or Python, leadership of small feature teams, low-code/iPaaS familiarity, CI/CD, observability and security/compliance expertise, data management and orchestration (ETL/ELT, databases, Airflow/dbt), and exposure to AI/ML and Model Context Protocol. The role requires physical presence in Mexico City or Estado de Mexico, Zendesk’s hybrid work model, potential AI-based screening, and commitment to equal opportunity, with accommodations available for applicants with disabilities.

Zendesk is seeking a Senior Sales Engineer who sits at the intersection of enterprise software strategy and AI automation to design and deploy agentic AI workflows for global customers. This is a highly technical, non-generalist presales role where you own the technical strategy and act as a strategic advisor to C-suite and engineering leadership. You will architect agentic AI solutions, conduct rigorous technical discovery and POCs, develop production-ready accelerators, and oversee the technical sales lifecycle from qualification to deployment while feeding field insights back to product. Qualifications include a bachelor’s in a quantitative field, 6+ years in technical presales/solutions engineering or systems architecture, expertise in Python/Node.js/REST APIs, AI/LLMs, and knowledge of CCaaS/ITSM, with 30–50% travel. Preferred qualifications include a master’s or cloud/AI certifications, community involvement, and experience creating reusable implementation guides, with a location requirement of Karnataka or Maharashtra and Zendesk’s commitment to diversity, hybrid work, and accessible accommodations.

The Principal, Enterprise QA & IT Delivery Leader at Zendesk is a senior QA and delivery role overseeing large-scale testing across complex integrations and ERP transformations, serving as the primary QA engineering delivery lead and partnering with business and product leaders to ensure high-investment initiatives don’t fail. Responsibilities include releasing quality governance across multiple squads, ensuring quality gates and criteria are met, expanding core testing platforms, and driving enterprise adoption of Playwright, Jenkins, and QA utilities. The role also focuses on scaling QA through AI—designing plans to automate test generation, accelerate releases, use predictive tooling to identify hotspots, and leading E2E transformation leadership to modernize legacy testing practices. Additional duties cover defect management and auditability with RCA, maintaining bi-directional traceability between test cases and defects (X-Ray and Jira), owning test management and reporting, data hygiene, and leading QA ceremonies and stakeholder alignment. Required skills include 10+ years in Software Quality Engineering with 5+ in leadership, strong automation experience with Playwright and CI/CD (Jenkins), expertise in RCA and traceability, experience with X-Ray and Jira, and AI-enabled testing experience; the role is located in Mexico City or Estado de Mexico, and Zendesk emphasizes equal opportunity and accommodations.

Zendesk is seeking an AI-savvy SMB Account Executive to grow its SMB base through cross-sell, up-sell, and expansion, closing deals of all sizes and building broad, trusted relationships as part of delivering AI-powered customer experiences at scale. In this role, you’ll drive top-line revenue by acquiring new SMB customers and using AI-powered strategies for pipeline development and account expansion, while nurturing relationships to ensure high satisfaction and retention through personalized outreach and automated workflows. You’ll proactively lead complex sales cycles by integrating AI insights and customer data to craft tailored, outcome-driven solutions, co-create AI transformation roadmaps with measurable KPIs, and develop data-backed ROI cases that influence procurement decisions and drive upsell opportunities. You’ll hold consultative technical conversations about AI product architecture and integrations with Solutions Engineers and cross-functional teams, identify cross-sell and up-sell opportunities, maintain a robust Salesforce pipeline with forecasts, and collaborate with Marketing and other teams to optimize campaigns while acting as a Zendesk AI thought leader. Requirements include at least 2 years of B2B SaaS sales or solution engineering experience, a strong technical aptitude for AI, willingness to travel, and a US OTE range of $111,000–$167,000 with a 60/40 base/commission split, along with Zendesk’s hybrid-work model and commitment to equal opportunity and accommodations for disabilities.

Zendesk is seeking a Senior Account Executive in the Greater China Region for a new-business heavy, individual-contributor role focused on building pipeline, acquiring net-new logos, and growing the Commercial/Mid-Market account base. Responsibilities include driving top-line revenue, nurturing relationships for retention and strategic partnerships, cross-selling, leveraging data insights to improve prospecting and expansion, and leading complex, value-driven sales cycles with executive sponsorship. The role requires a BA/BS, 8+ years of B2B SaaS sales (CX preferred), Mandarin/Cantonese fluency, proven ability to create and scale a pipeline, manage renewals, sell to VP/C-level executives, and travel up to 50%, with experience using tools like Salesforce and Clari. It also demands maintaining a robust forecast and exceeding quarterly/annual revenue goals while collaborating with internal teams to optimize sales strategies. Zendesk emphasizes a hybrid, inclusive culture, AI screening as part of the process, and equal opportunity employment with accommodations for disabilities.

Zendesk is seeking an SMB Account Executive to grow its SMB customer base and drive growth in the SaaS space, with upcoming multilingual opportunities in French, German, Dutch, Italian, and Spanish. The role emphasizes driving top-line revenue by acquiring new customers, expanding existing accounts, nurturing relationships for satisfaction and retention, cross-selling additional products, and using data insights to prospect and optimize revenue, while maintaining a qualified Salesforce pipeline. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven record of exceeding targets, strong presentation/negotiation/closing skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk supports a hybrid work model with a team-driven onsite experience and flexibility to work remotely part of the week, alongside a global, inclusive culture and offices around the world. The company is an equal opportunity employer with ongoing diversity, equity, and inclusion commitments and provides reasonable accommodations for applicants and employees with disabilities, with a dedicated contact for accommodation requests.

Zendesk is hiring Digital Inside Sales Specialists as founding members of a new, fast-growing team to become product experts and guide both new and existing customers through the Zendesk buying journey. The role requires traveling to a Zendesk office during training and then transitioning to a hybrid schedule, with ideal candidates having a proven 2+ years in software/SaaS sales and the ability to manage full sales cycles. Responsibilities include handling inbound leads and existing customers via chat and email, resolving inquiries to drive online conversions, conducting discovery calls and demos, advocating for customer needs, meeting or exceeding SLAs/KPIs, contributing to a shared revenue target, and driving activity and pipeline. Required languages include English plus fluency in Dutch, German, Arabic, or French, with the ability to work with global clients, strong organizational skills, multitasking ability, and readiness to work 3 days per week in Lisbon. The role is hybrid with in-office time determined by the manager; Zendesk emphasizes diversity and inclusion, may use AI for screening, and offers accommodations for disabilities.

Zendesk is hiring Software Engineer II/Senior Software Engineer in Kraków, Poland for their Product and Engineering Organization, with a hybrid setup requiring one day per week in the office and roles across ML, Mobile, Front-end, Back-end Java/Ruby, and Data Science. You will collaborate with global teams to build scalable, high-performance products, writing code, design docs, tests, instrumenting changes, and deploying to production. Basic qualifications include 2–6 years of experience depending on level, proficiency in at least one of Ruby on Rails, Scala, Python, or JavaScript, plus experience with AWS and distributed systems, SaaS experience, Agile, strong communication, and a computer science degree as a plus. They offer ownership of projects, a collaborative team, opportunities to learn and grow, flexibility, a stable international engineering culture, and a Polish base salary range of zł257,000 to zł385,000 with potential bonuses or incentives, with the hybrid schedule set by the hiring manager. Zendesk is an equal opportunity employer committed to diversity and inclusion, may use AI to screen applications, and provides accommodations for applicants with disabilities; applications are reviewed regularly and future opportunities will be considered.