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The Senior Analyst, CX Data & Insights at Zendesk will serve as a trusted advisor who bridges complex datasets and strategic CX initiatives to ensure leadership decisions are data-driven and that post-sales changes have measurable business impact. Key responsibilities include delivering prescriptive guidance for CX leadership, performing lifecycle and churn analytics, and building impact models that quantify GRR and NRR improvements, while leading quantitative analysis for projects like annual account carves, territory balancing, and customer segmentation; the role also involves “vibe coding” to prototype AI scripts, leveraging Snowflake AI features and BI tools, and mapping data flows across Salesforce, Gainsight, Gong, and Snowflake to create a unified post-sales view. The role requires production-level SQL in Snowflake, ownership of downstream data requirements as part of the CX liaison to the Enterprise Data & Analytics team, and standardization of metric definitions, with a strong emphasis on data governance. Candidates should have 7+ years in Strategy & Operations, Advanced Data Analytics, or Customer Success Operations in a high-growth B2B SaaS environment, an AI-first mindset, advanced SQL and data warehousing experience, domain expertise in post-sales metrics (GRR, NRR), and strong stakeholder management and communication skills. The US base salary range is $139,000 to $209,000, with potential bonuses or incentives, and Zendesk highlights a hybrid/work-from-office model, equal opportunity employment, and accommodations for applicants with disabilities, while noting that AI may be used to screen applications.

Zendesk is seeking a Senior Director of Product Security to define and lead the company’s product security strategy across SaaS, cloud-native, and AI-enabled systems, making security a native design principle rather than a late-stage checkpoint. The role involves setting the security vision and operating model, building a roadmap with clear outcomes, and partnering with Product, Engineering, AI, Infrastructure, Privacy, Legal, and GRC to align security with business strategy and customer trust. You will serve as a senior technical authority, conducting high-risk architecture reviews, threat modeling, vulnerability analysis, and incident remediation, while driving secure-by-design patterns, automated tooling, and secure SDLC across code, dependencies, APIs, and CI/CD pipelines. Responsibilities also include owning product vulnerability management and response end-to-end, coordinating with bug bounty programs and external tests, and building a high-performing, inclusive global team with strong cross-functional influence. Qualifications include 12+ years in product security and related fields, 7+ years leading teams, hands-on depth across web/API security, cloud security, and AI risk, plus preferred experience with SaaS marketplaces, governance frameworks, and relevant certifications; the US base salary ranges from $278,000 to $416,000 with potential bonuses, and Zendesk supports hybrid work and accommodations.

Zendesk seeks an AI Success Strategist to own the strategic AI roadmap for customers, develop executive partnerships from day one, and ensure AI initiatives start strong and scale predictably. You will own end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategy, defining a long-term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. The overarching objective is to accelerate time-to-value by driving adoption and operational excellence for Zendesk AI solutions, delivering multi-year roadmaps across Product, Services, Sales, and Partners to scale safe, sustainable AI programs and translate adoption into measurable revenue and retention improvements. Key responsibilities include acting as design authority for deployments, coordinating cross-functional efforts, partnering with executives on long-term AI strategy, sustaining mutual roadmaps, owning channel/adoption strategy, and advising on responsible AI and governance. Requirements include 8+ years in Customer Success/Experience, 2+ years AI experience, enterprise SaaS GTM background, strong adoption analytics, bachelor's degree (advanced degrees or AI strategy/project management certifications preferred); US OTE is $118k-$178k (70/30 base/commission), with potential bonuses, and Zendesk emphasizes diversity and accommodations in its inclusive culture.

Zendesk is hiring a Vice President, Total Rewards to lead compensation, benefits, accommodations, and HR compliance globally, defining a holistic rewards strategy and enabling scalable delivery through automation and AI, with reporting to executive leadership and occasional Board updates. The role is the enterprise owner of Total Rewards standards, policy, and compliance, with a roadmap to scale these domains using automation and AI, and it involves advising executives and occasionally presenting to the Board on people risk and pay strategy. Key duties include designing and governing compensation, equity, and benefits programs; administering executive compensation; driving AI and analytics adoption to automate analysis and surface pay equity insights; simplifying operations and governance; owning executive and Board materials; and mentoring the Total Rewards team. Requirements call for 12+ years of progressive HR experience with deep Total Rewards and executive compensation expertise, global leadership in SaaS/technology or similar, experience implementing HR automation/AI solutions, data-driven capabilities, and strong cross-functional and board-facing communication; preferred background includes Workday, global equity and sales compensation, and experience in high-growth environments; AI literacy is required. The US base salary range is $283,000–$425,000 with potential bonuses and incentives, and Zendesk emphasizes diversity and inclusion, hybrid and remote work options, accessibility accommodations, and the possibility of AI-enabled screening in the hiring process.

The role is Director of Sales Operations, Planning at Zendesk, leading Territory Planning Operations and Quota Strategy & Operations to operationalize GTM strategy and align Sales, Marketing, Customer Success, and Finance. It acts as the planning bridge between Field Sales Operations and Worldwide Sales Planning to ensure accurate execution, efficient escalations, and representation of field needs in global processes. Responsibilities include co-leading annual GTM planning (headcount, capacity modeling, segmentation, territory design, budget alignment) and driving large-scale initiatives like territory realignment, market expansion, and GTM process redesign, while partnering with leaders to drive planning accuracy and cross-functional excellence. In Quota Strategy & Operations, the role establishes global quota allocation, designs quota structures reflecting territory potential, ensures consistent and defensible methodologies, captures feedback, synthesizes outputs for executives, and maintains documentation plus continuous tool/process improvements. Qualifications include 8–12+ years in Sales/GTM or Revenue Ops with deep expertise in territory modeling and quota setting, strong analytical and financial skills, cross-functional collaboration experience, executive communication ability, familiarity with sales motion models and tools such as Salesforce and Tableau, and a commitment to a collaborative, data-driven culture; Zendesk emphasizes hybrid work, diversity, and accommodations.

Zendesk is hiring a Senior Sales Engineer who will serve as a trusted advisor, leading complex technical engagements and translating the company's AI-powered platform into measurable business outcomes to drive customer growth, in collaboration with Sales, Product, Engineering, and Customer Success. Key responsibilities include leading technical and business discovery with AI readiness assessments and tailored demos, architecting AI-driven CX and ES solutions, and owning end-to-end technical strategy from qualification through pilots while ensuring alignment with goals and compliance. The role also involves integrating and scaling secure solutions using Zendesk APIs, middleware, telephony, and major cloud platforms, cross-functional collaboration to influence product roadmaps and GTM, and using Zendesk analytics to measure ROI and promote continuous AI adoption. Requirements include 5+ years of presales or solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting technologies and SaaS architectures, experience with pilots/POCs, deep AI expertise (LLMs, NLP, automation), domain experience in CCaaS/CS software/ITSM/BI/WFM or integration, excellent communication skills, a bachelor’s degree (or equivalent), and willingness to travel. The compensation range for US-based roles is OTE $188k–$282k with an 80/20 base/commission split, and Zendesk offers a hybrid, inclusive work environment with equal opportunity employment and accommodations for disabilities; AI screening may be used in hiring.

Zendesk is hiring a Forward Deployed Engineer (FDE) – AI & Solutions who is a hybrid software engineer and strategic consultant, embedded with strategic customers to tackle complex blockers and deliver measurable ROI (e.g., building multi-layer AI agents, custom data pipelines, or integrating AI into legacy stacks). You’ll drive end-to-end AI deployments, owning discovery, scoping, system design, and production rollout, while troubleshooting unsolvable blockers as the final line of defense and building bespoke agentic solutions with direct coding, RAG architectures, and seamless integration with client systems. The role requires a founder mentality—thriving in ambiguity, mapping undocumented APIs, and charting a path to victory without a playbook—along with 5+ years of production-grade Python and JavaScript/TypeScript, familiarity with Ruby or Java, a full-stack mindset across UI, APIs, cloud (AWS), and Metaflow, and deep AI fluency. Preferred qualifications include experience with Zendesk and AI Agents, a background in FDE/Professional Services/Technical Account Management implementing complex systems, and the ability to travel 25-50% as needed. The US OTE ranges from $200k to $300k with an 80/20 base/commission split, possible bonuses or incentives, and Zendesk’s commitment to a hybrid, inclusive culture; AI may be used in screening, and the company is an equal opportunity employer that offers accommodations for applicants with disabilities.

Zendesk is hiring a Director, Sales Strategy to lead global revenue growth and operational excellence. The role involves setting the vision for Sales Acceleration, leading a high-performing team, and aligning go-to-market priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other critical functions. It also requires driving enterprise-level transformation by scaling sales processes, enablement, and tools, and translating complex data into board- and executive-level recommendations. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, strong cross-functional leadership, advanced analytical skills, and exceptional communication with C-suite experience, plus English fluency. The position is fully flexible/remote with optional in-person collaboration, offering a US base salary of $174,000–$262,000 plus potential bonuses; Zendesk is an equal opportunity employer committed to diversity and inclusion and may use AI screening as part of the hiring process.

Zendesk is seeking a Senior Solutions Consultant to lead the way brands leverage its AI-powered CX and ES platform, serving as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success. You’ll lead technical and business discovery, design AI-driven CX/ES solutions, own the end-to-end technical engagement from qualification to pilot, and architect secure, scalable integrations using Zendesk APIs, middleware, telephony systems, and cloud platforms (AWS, Azure, GCP). You’ll influence product strategy by aligning customer needs with the roadmap, measure impact with Zendesk analytics to show ROI, champion AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX or similar, strong knowledge of web/scripting and SaaS architectures, experience delivering pilots/POCs, deep AI tech understanding, domain expertise in CCaaS/ITSM/BI, excellent communication, a bachelor’s degree (graduate a plus), and willingness to travel. The role offers US OTE $188k-$282k (80/20 base/commission), potential bonuses or benefits, a hybrid work environment, and Zendesk’s commitment to equal opportunity and inclusion, with AI screening of applications and accommodations available for applicants who need them.