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Zendesk is hiring an experienced Integration Architect or Senior Staff Engineer to lead the architecture and delivery of enterprise integration solutions across internal services, enterprise applications, and third-party SaaS, using AWS-native services and back-end languages like Java, Python, and NodeJS. The role involves hands-on building of real-time data streaming and agent-to-agent integration patterns to connect data assets and event streams with AI systems, with optional experience integrating CRM, Billing, Ordering, Entitlement, Usage, and Financial systems. Responsibilities include shaping conceptual through enterprise architecture, guiding delivery, developing solutions, managing enterprise risk, and formulating strategy for the integration framework, platform standards, governance, ADRs, and AI connectivity, plus hands-on prototyping and PoCs. Required qualifications comprise 8+ years in integration architecture/engineering, 10+ years in cloud/back-end engineering, 5+ years building data pipelines/ETL with Fivetran/DBT or similar, API-led and event-driven design, AWS certifications, and hands-on experience with at least one major integration platform (Workato, MuleSoft, Boomi). Zendesk highlights equal opportunity, a hybrid work model, potential for bonus or incentives, and commitments to accessibility and inclusive hiring, noting AI may be used to screen applications.

Zendesk seeks a Principal Customer Architect to help enterprise customers adopt the AI Resolution Platform, turning early proof of value into sustained adoption by shaping technical adoption strategies and aligning customer goals with Zendesk specialists. You’ll lead technical adoption roadmaps, build account technology plans, diagnose barriers across configuration, data, integrations, and processes, and coordinate AI experts and other specialists around shared outcomes. You’ll guide customers through AI and platform adoption with repeatable playbooks, product demonstrations, pilots with clear success criteria, and provide technical evidence for adoption and expansion. Required qualifications include 12+ years of experience in complex, customer-facing technical transformation or related fields, the ability to lead structured discovery and influence senior stakeholders, and experience with adoption programs; preferred include CX platforms, AI automation, productized pilots, and work in regulated environments. The role offers a US OTE range of $210,000–$320,000 with base/commission, potential bonuses or benefits, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, and accommodations for applicants with disabilities, including AI screening as part of the process.

The Hunter AE at Zendesk creates and closes net-new business through disciplined prospecting, consultative discovery, evidence-based value cases, and executive selling, while not owning post-sale expansion. Responsibilities include building qualified pipeline via outbound/inbound/partner routes, leading a repeatable prospecting-to-close process, translating customer priorities into a Zendesk AI value proposition, and coordinating with engineers, marketing, and leadership while keeping CRM data and forecasts accurate. The role typically requires 8–12 years of complex B2B SaaS new-business selling with value-based discovery and deal ownership, strong prospecting and executive engagement, commercial judgment, AI/platform fluency, and no specific degree required if experience is demonstrated. AI-era expectations include discussing AI and platform value at the business level, using approved AI tools for research while protecting confidentiality, and distinguishing uniquely human work from automation. Compensation ranges from US OTE $283,000–$425,000 with a 50/50 base/commission split, and Zendesk emphasizes hybrid work, equal opportunity, diversity, inclusion, and accommodations for disabilities, with AI screening possible in the hiring process.

Zendesk’s Center of Excellence is seeking a seasoned Contact Center Partner Solutions Consultant with deep expertise in Zendesk, Amazon Connect, and AWS to lead partner onboarding, technical enablement, and co-selling support for Zendesk Contact Center solutions. Core duties include driving technical onboarding for partners, providing co-sell technical support, architecting scalable contact center solutions, and defining technical strategy and partner roadmaps, while mentoring internal teams and staying ahead of AI/ML trends. Qualifications include at least 10 years in solution architecture (5+ in contact centers), hands-on experience with Zendesk, Amazon Connect, and AWS services (Lambda, Lex, IAM, DynamoDB, S3, API Gateway), strong enablement and leadership skills, excellent communication, and Python or NodeJS as a plus, with preferred Zendesk/AWS certifications. The US annualized OTE is $200,000 to $300,000 with an 80/20 base/commission mix, and compensation may include bonuses or other incentives, with final offer based on capabilities and location. Zendesk promotes hybrid work, diverse and inclusive employment, equal opportunity, and provides accommodations for applicants, including AI screening disclosures as applicable.

The Hunter AE at Zendesk is responsible for creating and closing durable net-new business through disciplined prospecting, discovery, value-case development, executive selling, negotiation, and a clean handoff to post-sale teams, and it does not cover installed-base expansion. They will build qualified net-new pipeline via outbound, inbound, and partner routes, lead a repeatable prospecting-to-close process, translate customer priorities into Zendesk AI-value propositions, align with executives across business, technology, security, finance, and procurement, and manage deal progression within guardrails while coordinating cross-functional teams to improve win probability. Requirements include typically 8–12 years of complex B2B SaaS new-business selling experience with evidence of outcomes, prospecting discipline, executive engagement, and credible AI/platform value discussion, plus CRM/forecast discipline; education isn’t strictly required if demonstrated capability and track record are present. AI-era expectations emphasize discussing AI and automation at the business level, using specialists when needed, framing opportunities around measurable outcomes and adoption risk, protecting data confidentiality, and distinguishing uniquely human work from automation while refining AI narratives with market insight. The role offers US OTE of $320,000–$480,000 (50/50 base/commission) plus potential bonuses, within Zendesk’s hybrid, inclusive culture; Zendesk is an equal-opportunity employer that provides accommodations for disabilities and may use AI in screening applications, with eligibility and EEO rights described for US-based applicants.

The Hunter AE at Zendesk is a new-business sales role focused on creating and closing net-new deals, not responsible for post-sale expansion. Responsibilities include building qualified pipeline via outbound, inbound, and partners; leading a repeatable prospecting-to-close process; aligning with executive stakeholders; and delivering value cases. They must translate customer priorities into a Zendesk AI/value proposition, orchestrate cross-functional teams, manage deals within guardrails, and ensure clean handoffs with documented goals. Requirements include typically 8–12 years in complex B2B SaaS sales with proven discovery, value-based selling, deal ownership, and AI/platform fluency; Day-one capabilities include targeted prospecting, consultative discovery, and multi-threaded executive selling. Compensation is US OTE of $320k–$480k (base/commission 50/50) with potential bonuses, and Zendesk emphasizes hybrid work, equal opportunity, diversity, and accommodations for disabilities.

Zendesk is on a mission to power exceptional service with AI-driven CX, and the Hunter Account Executive creates and closes durable net-new business by translating customer priorities into a Zendesk AI value proposition and coordinating across business, technical, security, finance, and procurement stakeholders—without owning installed-base expansion or post-sale outcomes. You will build and maintain qualified net-new pipeline through targeted outbound, inbound conversion, partner routes, and disciplined territory planning, lead a repeatable prospecting-to-close process from discovery to close, and orchestrate cross-functional teams to improve win probabilities while maintaining accurate CRM data and early risk signals. Day one capabilities include a genuine new-business orientation, consultative discovery to uncover problems and measurable outcomes, executive multi-threaded selling to diverse stakeholders, and strong commercial acumen to develop ROI narratives and manage deal economics with disciplined CRM and forecasting. Experience sought is typically 8–12 years in complex B2B SaaS new-business selling with value-based discovery and ownership of outcomes, plus evidence of prospecting discipline, quota attainment, executive engagement, and AI/platform fluency; no specific degree is required if an equivalent track record exists. AI-era expectations include discussing AI, automation, and platform value credibly at the business level, using approved AI tools to enhance research while protecting data, distinguishing human capabilities from automation, and knowing when to bring specialists; the US on-target earnings range is $320,000–$480,000 with a 50/50 base-to-commission mix, and Zendesk emphasizes hybrid work, diversity, equal opportunity, and accommodations for applicants with disabilities.

Zendesk is seeking a Chief of Staff to the Chief People Officer to turn priorities into progress by clarifying strategy, portfolio, operating rhythm, and communications for the People team and the business. Responsibilities include partnering with the CPO on strategic priorities and annual plans, leading People initiatives portfolio management, coordinating budgeting with Finance, preparing board and executive materials, planning offsites and all-hands, and driving high-priority special projects. The role requires a strategic operator with strong executive communication, sound judgment, data-informed prioritization, the ability to influence senior leaders without formal authority, comfort with ambiguity, and proficiency with AI-enabled planning tools; applicants should have 10+ years in strategy/ops and 4+ years partnering with C-suite, plus experience developing budgets and executive materials. Preferred qualifications include experience supporting a CHRO or senior leadership in a global tech or SaaS company, experience in a large multi-region organization undergoing growth or transformation, and using planning and analytics tools to improve transparency and decision-making. Compensation includes a US base salary range of $185,000–$277,000 with potential bonus and benefits, and Zendesk highlights a hybrid work model, equal opportunity hiring, and accommodations for applicants with disabilities, while noting AI screening may be used as part of the process.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations function to build scalable systems, processes, and an operating rhythm that enable fast, high-quality, and measurable marketing impact across funnel operations, campaign execution, journey orchestration, martech, and process optimization. Responsibilities include leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes, and setting strategy and governance for the marketing tech ecosystem while partnering with cross-functional teams. The role emphasizes thoughtful use of automation and AI to boost campaign velocity and decision quality, establishes performance visibility for health metrics, and translates complex topics into clear senior-leader recommendations with trade-offs and investment guidance. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops with leadership experience, proven experience with marketing automation and CRM, funnel/campaign/orchestration, complex program management, and familiarity with Salesforce/Marketo and AI tools; experience in a high-growth B2B SaaS or global environment is preferred. Zendesk highlights an inclusive culture, hybrid work options, and equal opportunity employment, with a US base salary range of $220,000–$330,000 plus potential bonuses, and offers accommodations for disabilities and AI-screening disclosures as part of the hiring process.

The Sr. Marketing Strategy & Operations Lead at Zendesk is a senior individual contributor responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, business operations, performance management, and cross-functional coordination. Responsibilities include partnering with Marketing leaders to set annual and quarterly priorities and milestones, driving planning, forecasting, budget and resource discussions, defining ownership and decision rights, creating operating frameworks, and analyzing performance to surface trade-offs and improve growth and efficiency. The role also involves coordinating with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams; facilitating leadership discussions; and identifying opportunities to simplify processes and automate recurring work. Qualifications include 8+ years in marketing strategy, operations, or related fields; experience leading planning and cross-functional initiatives; strong analytical and financial modeling skills; ability to build executive-ready narratives; and a preference for experience in a high-growth B2B SaaS or global marketing environment. Compensation includes a US base salary range of $134,000 to $200,000, with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace, AI screening disclosures, and an equal opportunity policy with accommodations for disabilities.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding existing partnerships with innovative solutions. The role focuses on driving top-line revenue, cross-selling, managing strategic customer relationships, using data insights to improve prospecting and retention, and creating quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust sales pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, 8+ years in cloud/software B2B sales with a track record of exceeding targets, experience selling to VP and C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, along with willingness to travel. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), potential bonuses, a hybrid work model, AI screening per company policy, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring a Senior Solutions Architect to expand its Services business in North America, acting as the technical bridge between Account Executives and customers to design AI-enabled, scalable customer experience solutions. Key responsibilities include leading technical discovery and scoping with corporate, mid-market, and enterprise customers, owning the technical relationship through the sales cycle, designing end-to-end CX/ITSM/data/automation/AI-enabled solutions, mentoring the AMER Solutions Architecture team, and ensuring proposals align with delivery standards and outcomes. Required qualifications include 2+ years in presales/solutions consulting or similar roles, experience selling or scoping mid-market to enterprise software, the ability to communicate with C-level and technical stakeholders, familiarity with CX/ITSM/CRM platforms such as Zendesk, and experience leading pilots, PoCs, or technical workshops; familiarity with AI-enabled customer service is a plus. The AI/automation emphasis requires hands-on experience with AI tools, agentic workflows, prompt design, reusable AI skills, APIs and integrations, and the ability to explain AI opportunities, limitations, governance, and risk to diverse stakeholders. Compensation includes a US OTE of $206,000–$308,000 (80/20 base/commission), a hybrid/work-from-office-and-remote model, equal opportunity and accommodations, potential bonuses/benefits, and travel as needed for strategic customer engagements; AI screening may be used in the hiring process.