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As a Strategic Enterprise Account Executive at Zendesk, you will drive revenue growth in strategic enterprise accounts with a key focus on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to meet complex business needs. You will develop and execute strategic sales plans, identify and engage senior decision-makers, present and close complex deals, collaborate cross-functionally to drive satisfaction and expansion, maintain an AI sales pipeline and forecasts, and stay informed on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of meeting or exceeding targets, strong ability to engage C-level executives, excellent communication and negotiation skills, adaptability in a fast-paced environment, and CRM experience (Salesforce preferred). Why Zendesk includes the opportunity to work with cutting-edge technology, a collaborative culture with growth and innovation, an uncapped commission, and comprehensive benefits plus hybrid work flexibility and professional development. The US annualized OTE range is $283,000 to $425,000 with a 50/50 base/commission mix, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations for applicants.

Zendesk is seeking a Senior Solutions Consultant to lead AI-powered CX/ES solutions for government agencies, partnering with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You’ll conduct technical and business discovery, perform AI readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into clear narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across qualification, design, pilots, integration, and scale, ensuring solutions align with customer goals and compliance while collaborating cross-functionally to influence product roadmaps. The role requires 7+ years of presales/solutions consulting experience, experience with customer pilots/POCs, knowledge of AI technologies and CX domains, strong analytical storytelling, excellent communication, a degree or equivalent, and willingness to travel. The position offers a US OTE of $188k–$282k (80/20 base/commission) with potential bonuses, and Zendesk emphasizes a hybrid, inclusive culture, with AI screening where lawful and accommodations available for applicants.

The Employee Service (ES) Specialist at Zendesk is a high-impact advisory role within the Global Specialist Organization, focused on helping customers rapidly realize value from Zendesk Employee Service solutions by accelerating adoption and optimizing internal service workflows across all segments. The role acts as a subject-matter expert on internal service delivery, ITSM/ITAM, HR/People Ops support, and cross-functional employee workflows, partnering with Core CSMs, Professional Services, GTM/Sales, Product, and CX Enablement to reduce risk and strengthen long-term value realization. The ES mission includes accelerating adoption and time-to-value, embedding ES expertise into customer success planning, influencing enablement and scalable program strategy, and feeding customer insights back to shape the 2026 ES roadmap. Key responsibilities include driving adoption and outcomes as the post-sale product/workflow expert; leading workshops and value reviews; advising service leaders and admins; and collaborating with CSMs, Professional Services, Product, CX Enablement, Sales, and Renewals for cross-functional impact and expansion. Qualifications include 7+ years in customer success or related enterprise SaaS fields, strong advisory and communication skills, familiarity with ITIL or service management frameworks, and a bachelor’s degree preferred; the US OTE ranges from $158,000 to $236,000 with a 70/30 base/commission split, plus potential bonuses and benefits, and Zendesk notes that AI may be used to screen applications while upholding equal opportunity and accommodations.

The Senior Solutions Consultant is the technical and competitive advisor in the Zendesk sales cycle, serving as the bridge between Account Executives and prospects, owning the prime technical relationship and delivering information onsite, online, and via virtual meetings to drive customer happiness. Requirements include 5+ years of mid-market/enterprise software selling, ability to map RFI/RFPs to solutions, strong interpersonal and written communication, discovery and objection handling, and experience scoping and executing pilots/POCs with defined success criteria, plus knowledge of web technologies and SaaS; travel up to 40% is required. Additional desirable skills include experience in contact center environments or selling such solutions, vertical industry expertise, consulting in enterprise software, knowledge of CS software/ITSM/BI/workforce engagement, and experience selling AI solutions, along with formal sales training and B2B software selling. The US annualized OTE ranges from $151,000 to $227,000 with an 80/20 base/commission mix; the offer will depend on capabilities, experience, and location, and base salary excludes bonuses/benefits. Zendesk emphasizes a fulfilling, inclusive culture with a hybrid work model; AI may be used to screen applicants, and accommodations are available for applicants with disabilities.

Zendesk is targeting State, Local, and Education clients with an AI-powered CX/ES platform to modernize public sector contact centers and deliver smarter, faster service. The Public Sector Solutions Consultant will lead technical and business discovery, architect AI-driven CX/ES solutions, and own end-to-end technical engagements across Sales, Product, Engineering, and Customer Success. Responsibilities include integrating Zendesk APIs and cloud platforms, guiding pilots, measuring ROI with analytics, promoting AI adoption, and aligning initiatives with compliance and product roadmaps. Candidates should have 3+ years of presales/solutions consulting in SaaS/CX/AI, experience running pilots/POCs, knowledge of AI technologies and relevant domains, strong storytelling and communication skills, a degree or equivalent, and a willingness to travel. The role offers US OTE of $119k–$179k (80/20 base/commission) with possible bonuses, and Zendesk emphasizes hybrid work, inclusion, equal opportunity, and accommodations, noting AI screening as part of the hiring process.

Zendesk is seeking a Director of GTM Operations to lead Compensation Operations and Strategic Business Operations, partnering with senior leaders to operationalize GTM strategy and ensure alignment across Sales, Marketing, Customer Success, and Finance. Key responsibilities include end-to-end Compensation Operations (annual planning, quota deployment, territory mapping, payout processing) with governance, tooling automation, and policy compliance. In Strategic Business Operations, you will co-lead annual GTM planning, drive large initiatives like territory realignment and market expansion, and ensure cross-functional execution with documented SOPs and clear program ownership. Qualifications call for 8–12+ years in GTM Ops/Revenue Ops, deep expertise in sales compensation, strong planning/forecasting and analytics, cross-functional project leadership, and proficiency with Salesforce, Xactly, Looker/Tableau, Clari, and Excel/Sheets. The role offers a US base salary range of $170k–$256k plus bonus/benefits, Zendesk's hybrid work model, a commitment to diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is hiring an Employee Service Sales Specialist to expand its Employee Service SaaS offerings by building relationships with key decision-makers and growing both new and existing partnerships. The role involves becoming a go-to expert on Employee Service use cases, helping the sales team articulate value, managing the end-to-end sales cycle, and delivering ROI analyses to support purchasing decisions. It also entails contributing subject-matter expertise on ES solutions, ensuring the sales team understands ideal customer profiles and buying journeys, and maintaining quota accountability to close deals. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales focusing on HR/IT use cases, a strong track record of meeting targets, ability to manage complex multi-month cycles, and a collaborative entrepreneurial mindset with travel readiness. The US on-target earnings range is $189,000 to $283,000 with a 60/40 base/commission split, with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area–based team, driving revenue and strategic expansion across complex Enterprise accounts with AI-driven CX/EX solutions. You will hire, coach, and empower the team, develop go-to-market strategies for multi-product deals, guide large enterprise sales cycles, and oversee territory/account planning, forecasting, and executive engagement. The role emphasizes data-driven, AI-enabled sales, with a focus on upsell/cross-sell, while maintaining operational rigor in the sales process and maintaining deep knowledge of Zendesk’s AI capabilities for compelling executive value propositions. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a proven quota track record, expertise in enterprise cycles and MEDDPICC, strong forecasting, and established C-suite relationships in the Bay Area, plus proficiency with Salesforce, Outreach, and Clari and willingness to travel. OTE ranges from $323,000 to $485,000 with a 50/50 base/commission split, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening processes, and accommodations for applicants with disabilities.

Zendesk's Quote to Revenue team oversees end-to-end processes from sales quoting through subscription billing and revenue recognition to support SaaS and AI-driven offerings. Zendesk is seeking a highly experienced Staff Software Engineer to lead architecture and delivery for Zuora Billing, Mediation, and RevPro, collaborating with stakeholders to implement advanced billing capabilities such as Orders Actions, Order to Revenue, Metering, Native Ramps, and Advanced Consumption Billing. Key responsibilities include requirements gathering, designing scalable billing and revenue-recognition solutions, driving cross-functional execution, ensuring compliance with ASC 606/IFRS 15, and guiding testing, rollout, and adoption of new features. The role requires 8+ years in SaaS billing/revenue operations, deep Zuora expertise (Billing, Mediation, RevPro), experience with complex transformations, knowledge of subscription lifecycles and integrations with systems like Salesforce, Netsuite, and Avalara, along with strong communication and Agile skills; a related bachelor’s degree is required, with advanced degrees a plus. The position offers a US base salary of $164,000–$246,000 plus potential bonuses and benefits, with Zendesk emphasizing hybrid work, diversity and inclusion, and accommodations, and noting that AI screening may be used in the hiring process.

Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence by setting the vision for Sales Acceleration. The role involves leading a high-performing team, aligning GTM priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions, driving enterprise-level transformation, translating data into board-level recommendations, promoting best practices, and overseeing cross-functional initiatives. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record designing and executing GTM acceleration, strong cross-functional and executive stakeholder leadership, advanced analytics, and excellent communication to C-suite and board audiences. The position offers fully flexible/remote work with optional Zendesk offices, a US base salary range of $170,000–$256,000 plus potential bonus, benefits, or incentives, with final offers based on capabilities, experience, and location. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, supports a hybrid work culture, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS sales by acquiring new customers and expanding existing partnerships. The role involves driving top-line revenue, cross-selling to existing customers, nurturing strategic relationships, using data and customer insights to improve prospecting and retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Candidates should have a BA/BS or equivalent, at least five years in Public Sector sales or solution engineering (preferably SaaS), a proven quota attainment record (two of the last three years), experience selling to VP/C-level in Public Sector, ability to travel, and familiarity with Salesforce, Outreach, and Clari. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix, and offers may include bonuses or benefits depending on location and capability. Zendesk emphasizes a mission of delivering calm in customer service, supports hybrid and inclusive work options, notes that AI may screen applications, and is an equal opportunity employer offering accommodations for applicants with disabilities.

The job is a Staff Software Engineer, Full Stack in Zendesk’s Data and Analytics team, offering remote flexibility and aligning with Pacific Time to help build an AI-native analytics platform that delivers trusted, explainable insights from memory-graph data. The Data & Analytics core team develops analytics on Zendesk customer data, continually evaluating datasets and enhancing analytics and measurement capabilities. You will work on backend Java with the Maven/Spring toolchain, apply TypeScript and React on the frontend, build new platform capabilities, deploy to production, and collaborate closely with a focused team, the Technical Lead, and Product Manager to shape the roadmap. Requirements include at least 6+ years of full-stack engineering with a Java focus, strong Maven/Spring practices, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals, and strong communication and collaboration skills. The role uses Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, Elasticache/Redis, DynamoDB; US base salary range is $164k-$246k with potential bonuses, Zendesk supports hybrid work and equal opportunity, and AI may be used to screen applications with accommodations available if needed.

Zendesk is seeking a Senior Enterprise Sales Manager to lead a high-performing Enterprise field sales team targeting large accounts (1,000+ employees) with a solution- and value-driven approach. The role emphasizes operational rigor, team leadership and culture-building, mentoring and training of Enterprise Account Executives, C-level engagement with customers, cross-functional collaboration, demand generation, and precise forecast reporting (including MEDDPICC deal reviews) to drive bookings and quota attainment. Requirements include 10+ years of software sales experience with 3–5+ years in Enterprise sales management, a proven track record of revenue growth, the ability to hire and train AEs, and strong presentation and listening skills; CX experience is a plus. The position offers a US on-target earnings range of $290,000 to $434,000 with a 50/50 base/commission mix, and potential bonuses or benefits depending on location and qualifications. Zendesk highlights a hybrid work environment, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

Zendesk is a leading customer experience solutions provider seeking an experienced Sales Specialist with expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. This role will focus on driving awareness and sales of their Contact Center platform to the SMB segment in North America. Responsibilities include collaborating with account executives, running enablement sessions, managing customer discovery calls, and coordinating with pre-sales teams. Candidates should have a minimum of 7 years in cloud contact center sales, strong analytical skills, and a proven track record in achieving sales targets. Zendesk offers a competitive salary, professional development opportunities, and a collaborative work environment, while promoting diversity and inclusion in hiring practices.

Zendesk is a leading customer experience platform that focuses on customer obsession and success, emphasizing the value customers derive from its solutions. The CX organization, reporting to the Chief Customer Officer, is dedicated to ensuring effective service delivery across various departments such as Customer Success and Professional Services. The CX Programs team plays a crucial role in enhancing operational effectiveness and driving transformational business changes. Key responsibilities involve optimizing customer journeys, fostering product adoption, and reinforcing delivery excellence to support customer health and growth. The ideal candidate for this role should have extensive experience in customer experience operations, strong data analysis skills, and the ability to lead cross-functional initiatives aimed at improving customer outcomes.

Zendesk is looking for a Staff Solution Architect with extensive experience in Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves managing end-to-end solution architecture, collaborating with various stakeholders, driving ERP integrations, and establishing best practices in financial operations. Candidates should have over 10 years of experience related to solution architecture, billing and invoicing systems, and complex integrations, along with strong leadership and communication skills. A Bachelor's degree in a relevant field, along with appropriate certifications, is preferred. The compensation range for this position is between $161,000 and $241,000 and includes additional incentives, with a commitment to diversity and inclusion in the workplace emphasized by Zendesk.