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The job is a Staff Software Engineer, Full Stack in Zendesk’s Data and Analytics team, offering remote flexibility and aligning with Pacific Time to help build an AI-native analytics platform that delivers trusted, explainable insights from memory-graph data. The Data & Analytics core team develops analytics on Zendesk customer data, continually evaluating datasets and enhancing analytics and measurement capabilities. You will work on backend Java with the Maven/Spring toolchain, apply TypeScript and React on the frontend, build new platform capabilities, deploy to production, and collaborate closely with a focused team, the Technical Lead, and Product Manager to shape the roadmap. Requirements include at least 6+ years of full-stack engineering with a Java focus, strong Maven/Spring practices, the ability to extend existing codebases, knowledge of data/ETL pipelines and Spark, distributed systems experience, Linux internals, and strong communication and collaboration skills. The role uses Java, Maven, Spring, Spark, TypeScript, React, Kubernetes, Linux AMIs on AWS, Elasticache/Redis, DynamoDB; US base salary range is $164k-$246k with potential bonuses, Zendesk supports hybrid work and equal opportunity, and AI may be used to screen applications with accommodations available if needed.

Zendesk is seeking a Senior Finance Manager for GTM Finance - Pricing/Costing (Remote/Austin, TX or Madison, WI) to analyze cost structures and pricing strategies that improve gross margins and support top-line growth, in partnership with the Pricing, Product, and R&D Finance teams. Responsibilities include leading pricing and packaging analyses, developing AI/LLM and SaaS cost models, building business cases, maintaining dashboards, driving cross-functional governance, mentoring junior staff, and presenting insights to senior leadership. Qualifications require a bachelor’s degree in Finance/Accounting/Economics (MBA preferred), 8+ years of financial analysis experience with pricing/cost modeling (experience with AI-related costs a plus), and strong leadership with advanced modeling and proficiency in Excel, SQL, Tableau, or Looker. Preferred qualifications include experience in high-growth tech environments and comfort with ambiguous, rapidly changing settings. The package includes a US base salary range of $138,000–$206,000 (with potential bonus and benefits), flexible remote options, a dynamic inclusive culture, and a commitment to diversity, equity, and inclusion; Zendesk also notes AI screening and accommodations as part of their process.

The role is a quota-bearing AI Sales Specialist at Zendesk, collaborating with the Core AE team to drive growth and adoption of Zendesk's AI products within the EMC segment in the AMER region. Main duties include taking full ownership of sales quotas, coordinating with the core sales team to pursue revenue from existing Zendesk accounts and new opportunities, and building strong customer relationships using a value-based selling approach to align the AI portfolio with client goals. It also involves leading AI POCs, partnering with the AI Success team to identify expansion/cross-sell opportunities, and helping forecast usage to maximize ARR while meeting customer requirements. The role requires proven experience in a quota-carrying sales position (preferably in Conversational AI/CX), a track record of hitting targets, excellent communication, travel flexibility, and, if possible, overlay/co-sell experience. Zendesk emphasizes inclusion and a hybrid work model, notes a US OTE of $152k-$228k with a 60/40 base/commission mix, and is an equal opportunity employer that provides accommodations and information on EEO rights.

Zendesk is seeking a Senior Enterprise Sales Manager to lead a high-performing Enterprise field sales team targeting large accounts (1,000+ employees) with a solution- and value-driven approach. The role emphasizes operational rigor, team leadership and culture-building, mentoring and training of Enterprise Account Executives, C-level engagement with customers, cross-functional collaboration, demand generation, and precise forecast reporting (including MEDDPICC deal reviews) to drive bookings and quota attainment. Requirements include 10+ years of software sales experience with 3–5+ years in Enterprise sales management, a proven track record of revenue growth, the ability to hire and train AEs, and strong presentation and listening skills; CX experience is a plus. The position offers a US on-target earnings range of $290,000 to $434,000 with a 50/50 base/commission mix, and potential bonuses or benefits depending on location and qualifications. Zendesk highlights a hybrid work environment, commitment to diversity and inclusion, AI screening in hiring, and reasonable accommodations for applicants with disabilities.

The role is a Strategic Enterprise Account Executive at Zendesk focused on driving revenue growth within strategic enterprise accounts with a strong emphasis on AI, including closing new business from a prospects list and building trusted C-level relationships. Key responsibilities include developing and executing strategic sales plans to meet quotas, engaging senior decision-makers, presenting and closing complex deals, collaborating cross-functionally to drive satisfaction and expansion, maintaining a robust AI sales pipeline and accurate forecasts, and staying informed about industry trends to position Zendesk. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales, a proven track record of meeting/exceeding sales targets, strong ability to influence C-level executives, excellent communication/negotiation, and familiarity with CRM tools like Salesforce. Why Zendesk: opportunity to work with cutting-edge technology, collaborative culture, uncapped commission, and comprehensive benefits; the US OTE is $249k–$373k with a 50/50 base/commission mix. Zendesk is an equal opportunity employer with commitments to diversity and inclusion, offers hybrid/work-from-office options, and accommodations for applicants with disabilities; AI may be used in screening applications.

This job posting is for an AI Sales Specialist at Zendesk in the US AMER region (EMC segment), a quota-carrying overlay role that partners with the Core AE team to prospect, demo, and close deals on Zendesk’s AI products with a value-driven approach. Primary duties include owning sales quotas, collaborating with the core sales team to drive revenue from existing Zendesk accounts and new business, building strong customer relationships, and using a value-based selling method to align the AI portfolio with client goals. You will lead approved AI proofs of concept, work with the AI Success team to identify expansion and cross-sell opportunities, and help construct commercial models and forecasts to maximize ARR while meeting customer requirements. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a results-oriented mindset, excellent communication, willingness to travel, and preferably overlay AE/co-sell experience. Compensation is US OTE of $152k-$228k (60/40 base/commission) with potential bonuses/benefits; Zendesk notes that AI screening may be used in applications, and the company is an equal opportunity employer offering hybrid work and accommodations for disabilities.

The Senior Solutions Consultant at Zendesk is responsible for all technical, solution, and competitive aspects of the sales cycle, acting as the technical bridge between account executives and prospects and owning the technical relationship to drive customer happiness through onsite, online, and virtual engagements. Requirements include 5+ years of mid-market/enterprise software selling, the ability to map RFI/RFPs to solutions, excellent communication and presentation skills, strong discovery and objection handling, experience scoping and delivering customer pilots/POCs, and willingness to travel up to 40%. Candidates should have knowledge of web technologies and SaaS (HTML, CSS, JavaScript, prompt engineering), strong problem-solving skills, and the ability to learn new product functionality quickly with a focus on business impact; they should also be familiar with emerging AI technologies and LLMs (e.g., ChatGPT, Gemini) used in daily work. Additional desirable skills include experience in contact center environments, vertical industry expertise (e.g., Retail, Financial Services, Healthcare), consulting experience implementing enterprise software, knowledge of customer service software, ITSM, data warehousing, BI, and workforce engagement management, plus formal B2B software sales training. The role offers a US OTE of $151,000–$227,000 (80/20 base/commission), with potential bonuses and benefits, and compensation based on capabilities and location; Zendesk also emphasizes inclusion, hybrid work flexibility, AI-driven screening, equal opportunity employment, and accommodations for applicants with disabilities.

Zendesk seeks a Public Sector Account Executive focused on Education and State Government in the Northeast US to grow the public sector account base and expand Zendesk’s impact. Responsibilities include driving revenue from new customers, cross-selling to existing accounts, managing key relationships for retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Requirements include a BA/BS and at least five years in public sector SaaS sales or solution engineering with a proven track record, plus experience selling to VP/C-level executives and strong presentation, negotiation, and closing skills; familiarity with Salesforce, Outreach, and Clari is a plus. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix and potential bonuses or benefits, with compensation varying by location and experience. Zendesk emphasizes a hybrid, inclusive culture, may use AI to screen applications, and is an equal opportunity employer that provides accommodations for applicants with disabilities upon request.

The Startup Marketing Manager at Zendesk for Startups will elevate the program’s presence by delivering targeted content and digital campaigns to educate startups on Zendesk’s scalable, AI-driven CX platform and support growth, owning an end-to-end strategy from awareness to onboarding and sales enablement. The role involves crafting a global startup content strategy, refining value propositions and messaging, and producing multi-format content (articles, videos, podcasts, case studies, newsletters) to engage startups at all stages. Responsibilities include organic social planning and execution (primarily LinkedIn, with expansion to Reddit), community management, and coordinating social campaigns with paid media for cohesive impact. It also covers digital campaign management (planning, launching, optimizing paid search, social, retargeting, and ABM), agency/vendor management, budget oversight, and cross-functional/global collaboration with regional teams to ensure localized relevance. Required qualifications include 6+ years in digital marketing/content strategy in B2B SaaS/tech, strong writing and storytelling, experience with multi-format content and analytics tools, excellent project management and cross-functional collaboration, with nice-to-haves such as startup/VC experience and exposure to Zendesk products; the US base salary ranges from $124,000 to $186,000 with potential bonuses, and Zendesk emphasizes diversity, inclusion, and accommodation for applicants.

The Solutions Consultant (SC) at Zendesk acts as the technical bridge in the sales cycle for Enterprise and Mid-Market, translating complex business challenges into high-impact technical solutions and articulating the strategic and technical value of Zendesk, including AI features, to C-level executives. Responsibilities include owning the primary technical relationship with prospects, designing tailored solutions (including RFI/RFPs), evangelizing AI capabilities (AI Agents, Co-Pilot for agents, automation, predictive analytics), leading POC execution, and collaborating cross-functionally to influence product roadmaps. Requirements include 5-7+ years of mid-market/enterprise software selling experience, excellent communication and problem-solving skills, solid knowledge of web/scripting technologies and SaaS architecture, readiness to work in a fast-paced environment, a bachelor’s degree, and willingness to travel, with desirable AI/ML familiarity, CX/Call Center experience, consulting background, and proximity to a major airport. The US annualized OTE range is $119,000-$179,000 with an 80/20 base/commission split, with possible bonuses and benefits, and offers based on capabilities, experience, and location. Zendesk emphasizes a hybrid, inclusive culture as an equal opportunity employer with diversity and inclusion initiatives, may use AI screening in the hiring process, and provides accommodations for applicants with disabilities on request.

Zendesk is a leading customer experience software company focused on enhancing business-customer engagement through its innovative platform. The role of a Strategic Enterprise Account Executive involves driving revenue growth by developing and closing new business opportunities within enterprise accounts, with a particular emphasis on AI solutions. Key responsibilities include executing strategic sales plans, engaging with senior decision-makers, and collaborating with various internal teams to ensure customer success. Candidates should have a strong background in enterprise sales, excellent communication skills, and the ability to influence executives. Zendesk offers a competitive compensation package and fosters a collaborative culture that supports growth and innovation, while also prioritizing diversity and inclusion in the workplace.

Zendesk is seeking a Senior Manager for Customer Education Programs to enhance its Digital CX team's mission of improving customer engagement through education. The role involves designing a global learning ecosystem that supports customers, partners, and advocates in mastering Zendesk products and features. Candidates are expected to build and manage a team, evolve certification programs, and leverage AI to enhance learning experiences. This position emphasizes collaboration across multiple functions to integrate learning throughout the customer journey and establish effective metrics to demonstrate impact on customer success. The ideal candidate should have significant experience in customer education, a strategic mindset, and a passion for user success, as well as strong communication skills and a global perspective.

Zendesk is looking for a Data Product Manager to oversee the strategy and management of their foundational data assets, focusing on critical business metrics. The role entails collaborating with various departments to define and maintain key performance indicators (KPIs), ensuring they align with the company's strategic objectives. Responsibilities include metric governance, data implementation, strategic analysis, stakeholder communication, and promoting data literacy throughout the organization. Candidates should possess a background in a quantitative field, extensive experience in data management, and strong communication skills. The annual salary range for this position is between $152,000 and $228,000, with possible additional bonuses and benefits.

Zendesk is seeking an Enterprise Account Executive in the Tri-State Area with a strong background in B2B sales and a passion for growth in the SaaS sector. The role involves driving revenue by acquiring new customers, deepening existing partnerships, and establishing long-term strategic relationships to optimize account revenue. Candidates should have a minimum of 8 years of cloud/software B2B sales experience, a proven track record of exceeding sales targets, and the ability to navigate complex sales cycles, particularly with large enterprises. The position offers a competitive salary range of $249,000 to $373,000, with additional incentives, and promotes a hybrid work model. Zendesk values diversity and equal opportunity, ensuring an inclusive work environment for all applicants.

Zendesk is a leading customer experience solutions provider seeking an experienced Sales Specialist with expertise in contact center technologies, particularly Zendesk, Amazon Connect, and AWS. This role will focus on driving awareness and sales of their Contact Center platform to the SMB segment in North America. Responsibilities include collaborating with account executives, running enablement sessions, managing customer discovery calls, and coordinating with pre-sales teams. Candidates should have a minimum of 7 years in cloud contact center sales, strong analytical skills, and a proven track record in achieving sales targets. Zendesk offers a competitive salary, professional development opportunities, and a collaborative work environment, while promoting diversity and inclusion in hiring practices.

Zendesk is seeking a Commercial Account Executive for their Bay Area sales team to help enhance customer experience through innovative AI-driven solutions. The role involves full-cycle sales responsibilities, focusing on acquiring new customers and deepening relationships with existing ones to grow Zendesk's commercial account base. Key tasks include driving revenue growth, managing customer satisfaction, promoting AI adoption, and leveraging data insights for strategic decision-making. Applicants should have a minimum of three years of B2B sales experience, strong relationship management skills, and an understanding of AI and automation technologies. The position offers competitive compensation, including a salary range of $168,000 to $252,000, with additional incentives and a commitment to diversity and inclusion in the workplace.

Zendesk is hiring a Principal Product Manager to lead strategy and execution for their Employee Services product line, which includes product analytics, outbound strategy, and the internal Customer 0 initiative. The role entails defining KPIs, collaborating with data teams to derive insights, and reporting on product performance. Additionally, the manager will represent Employee Services externally, partnering with sales and marketing while incorporating customer feedback to refine strategic positioning. Candidates should have over 10 years of product management experience, strong analytical skills, and familiarity with employee experience and enterprise SaaS tools. Zendesk promotes a hybrid work culture and is committed to diversity, equity, and inclusion in hiring practices.

Zendesk is a leading company in customer experience solutions that aims to enhance customer interactions through its Contact Center Center of Excellence (CoE). They are looking for a seasoned Contact Center Partner Solutions Consultant with deep knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS, to lead partner onboarding and provide technical enablement. Key responsibilities include driving partner onboarding, co-selling support, architecting solutions, and mentoring teams, while ensuring alignment with compliance and best practices. Candidates should have significant experience in solution architecture, technical training, and be adept at translating complex information for various audiences. The position offers a competitive salary range of $151,000.00-$227,000.00, with additional compensation possibilities, reflecting Zendesk's commitment to diversity, equity, and inclusion in the workplace.

Zendesk is a company focused on delivering modern customer service solutions powered by AI, serving over 160,000 businesses globally. They are looking for a Senior Director of Commercial Pricing Strategy to shape their revenue models and go-to-market strategies, overseeing various initiatives in pricing, packaging, and monetization. This role requires collaboration across multiple teams and strong expertise in SaaS pricing, with a focus on competitive offers, revenue transitions, and lifecycle analytics. Candidates should have a relevant educational background, over ten years of pricing strategy experience, and proven leadership abilities. The position offers a competitive salary range of $206,000 to $308,000 annually, along with other incentives, and Zendesk promotes a diverse and inclusive workplace.

Zendesk is looking for a Principal Engineer – Data Platform Architecture to lead the architecture of its Data Platform (ZDP), ensuring it is efficient, secure, and cost-effective. This hands-on role involves setting the technical direction for data ingestion, management, and analytics, particularly utilizing Snowflake-based infrastructure. The principal engineer will be responsible for the overall architecture, ensuring scalability and reliability while advising on strategic data solutions. The position requires extensive experience in data engineering, particularly with Snowflake, OLAP warehousing, and cloud-native solutions, alongside a strong ability to communicate complex technical concepts to diverse stakeholders. Zendesk emphasizes a commitment to diversity and inclusion, offering flexibility in work arrangements while outlining competitive salary ranges and benefits for the role.

Zendesk is seeking a Senior Manager of Sales Acceleration to enhance customer relationships by leading sales initiatives and solving complex data challenges. The role involves analyzing data to drive sales growth, developing strategic plans to optimize sales processes, and collaborating with various teams to ensure effective sales enablement. Candidates should have a bachelor's degree, 3-5 years of relevant experience in software/SaaS strategy or management consulting, and strong analytical and communication skills. The position offers flexibility for remote work, with a salary range of $146,000 to $218,000, plus potential bonuses and benefits. Zendesk promotes diversity and inclusivity in the workplace, providing a supportive environment for all employees.

Zendesk is looking for a GTM Content Architect and Content Strategist to join their Global Enablement team, focusing on content strategy and governance in a fast-paced environment. The ideal candidate should have experience in project management and an understanding of how strategic content can drive engagement and behavior change, while also championing AI-driven innovations. Responsibilities include leading efforts on content taxonomy, governance frameworks, and collaborating with various Go-to-Market teams to enhance content experiences. Candidates should possess strong skills in content management, and governance workflows, and be comfortable adapting to rapid changes in a global setting. The position offers a salary ranging from $123,000 to $185,000, with a commitment to diversity and inclusion, and a flexible working model.

Zendesk is seeking a Sales Director for its Bay Area Sales team to lead efforts in transforming customer service through AI-driven solutions. The role requires a candidate with a growth mindset and over ten years of software sales experience, including five years in Enterprise sales management. The Sales Director will manage and inspire a high-performing team, develop strategies for driving sales growth, and engage with C-suite executives to position Zendesk as a leader in customer experience innovation. Key responsibilities include hiring, coaching, analyzing sales activities, and providing strategic recommendations for market expansion. The position offers a competitive compensation package with an emphasis on hybrid working and a commitment to diversity and inclusion within the workplace.

Zendesk is looking for a Senior Director, GTM Cadence & Insights to lead their forecasting, pipeline governance, and global revenue analytics efforts. This role will involve collaborating with various teams, such as GTM leadership, Finance, and Revenue Operations, to enhance forecasting accuracy and provide actionable insights through advanced technologies, including AI. Key responsibilities include delivering forecasting dashboards, refining the forecasting process, and operationalizing pipeline health metrics. Candidates should have over 12 years of experience in Sales Operations or related fields, strong analytical skills, and a proven ability to implement AI-driven solutions. The role offers a competitive salary range of $206,000 to $308,000 and emphasizes Zendesk's commitment to diversity and inclusion.

Zendesk is a leading customer experience platform that focuses on customer obsession and success, emphasizing the value customers derive from its solutions. The CX organization, reporting to the Chief Customer Officer, is dedicated to ensuring effective service delivery across various departments such as Customer Success and Professional Services. The CX Programs team plays a crucial role in enhancing operational effectiveness and driving transformational business changes. Key responsibilities involve optimizing customer journeys, fostering product adoption, and reinforcing delivery excellence to support customer health and growth. The ideal candidate for this role should have extensive experience in customer experience operations, strong data analysis skills, and the ability to lead cross-functional initiatives aimed at improving customer outcomes.

Zendesk is seeking an Enterprise Account Executive to drive growth in their B2B SaaS sales efforts. The role involves acquiring new enterprise customers, managing relationships with existing clients, and developing strategies to enhance revenue through innovative solutions. Candidates should have at least 8 years of relevant experience, a strong track record of exceeding sales targets, and the ability to navigate complex sales cycles, especially with large organizations. The position offers an annualized OTE compensation ranging from $290,000 to $434,000, with a 50/50 base/commission pay structure. Additionally, Zendesk promotes diversity and inclusion and offers a hybrid working model for its employees.

Zendesk is looking for a Staff Solution Architect with extensive experience in Order to Cash (O2C) and Record to Report (R2R) processes to lead the design and implementation of efficient financial systems. The role involves managing end-to-end solution architecture, collaborating with various stakeholders, driving ERP integrations, and establishing best practices in financial operations. Candidates should have over 10 years of experience related to solution architecture, billing and invoicing systems, and complex integrations, along with strong leadership and communication skills. A Bachelor's degree in a relevant field, along with appropriate certifications, is preferred. The compensation range for this position is between $161,000 and $241,000 and includes additional incentives, with a commitment to diversity and inclusion in the workplace emphasized by Zendesk.