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The role is a West Coast Enterprise Sales Engineering leader overseeing a team of Sales Engineers and subject-matter experts to ensure Zendesk’s platform is properly scoped, architected, and presented to align with customer outcomes, ultimately driving growth and retention. Essential duties include strategic leadership to define market-winning strategies with Sales, executive advisory to C-suite stakeholders translating business hurdles into solutions via the Zendesk Resolution Platform, overseeing creation of customer-specific technical solutions, and cross-functional collaboration with Product, Sales, and Marketing to craft compelling value propositions and demonstrations. Requirements include 8+ years of experience in high-growth SaaS, CX, or AI, 4+ years of leadership scaling presales/technical consulting, with demonstrated ability to influence product direction and customer strategy, domain knowledge in CX/Employee Experience, and technical literacy in CX tools, cloud technologies, and AI/ML. The US annualized OTE range is $196,000 to $294,000 with a pay mix of 80/20 base to commission, and eligibility for bonus or benefits; final offer will be based on capabilities, experience, and location. Zendesk promotes a fulfilling, inclusive, hybrid work culture with equal opportunity, ongoing diversity, equity, and inclusion efforts, and accommodations for applicants with disabilities, with AI possibly screening applications.

Zendesk is seeking a Senior Solutions Consultant to drive AI-powered CX and ES solutions, serving as a trusted advisor and collaborating with Sales, Product, Engineering, and Customer Success to turn ambitious goals into measurable results. You'll lead technical and business discovery, design tailored demos and proofs of value, translate AI/ML capabilities into business narratives, and own the end-to-end technical engagement throughout the sales cycle. You will architect secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms, and work cross-functionally to align customer needs with the product roadmap while driving AI adoption with Customer Success. Qualifications include 5+ years of presales or solutions consulting in SaaS/CX, strong web technologies knowledge, experience with pilots/POCs, and deep AI understanding with domain expertise in CCaaS or related areas, plus excellent communication and storytelling skills. Compensation in the US includes an annualized OTE of $188k–$282k with an 80/20 base-to-commission split, and the role may also be eligible for bonuses, benefits, or other incentives.

Zendesk is seeking a Principal Engineer – Data Platform Architecture to own the architecture of the Zendesk Data Platform (ZDP), focusing on a Snowflake-based, cloud-scale data infrastructure that supports internal analytics and serves as a launchpad for customer-facing analytics. The role is a hands-on technical leadership position responsible for end-to-end architecture—data ingestion, transformation, governance, and delivery across batch, streaming, and near-real-time processing—with emphasis on scalability, reliability, and cost-effectiveness. You will be the Snowflake technical authority (including Snowpark, Snowpipe, Cortex), advise on data modeling and access policies, drive query optimization and best practices for cost, security, and regulatory compliance, and mentor engineers while guiding architectural trade-offs between compute and storage. Requirements include 10+ years in large-scale data engineering or analytics infrastructure, at least 3 years at principal or staff level, deep Snowflake expertise, strong OLAP/data modeling and ETL/ELT experience, multi-instance architecture and regulatory familiarity (SOC 2, GDPR, HIPAA), plus fluency in SQL and Python/Java and the ability to operate in a matrix organization. Preferred qualifications include experience migrating to cloud-native OLAP, integrating Snowflake with event-driven architectures, exposure to customer-facing analytics products, and community contributions, with a US base salary range of $228k-$342k plus potential bonuses; Zendesk also emphasizes hybrid work, diversity and inclusion, equal opportunity, accommodations, and may use AI screening in the hiring process.

The job is for a Customer Success Manager (Pulse) at Zendesk, centered on leveraging Zendesk's AI-powered Resolution Platform to redefine customer service and customer success on a global scale. The role is a dynamic advisory position where you own customer relationships, drive product adoption, articulate ROI, and accelerate growth using cutting-edge AI technologies. The overarching objectives include proactive health management through outcome-driven engagement, accelerating value realization, and advising on solution fit, configuration, and integration to strengthen relationships. You will own end-to-end customer success across onboarding to renewals, design success plans, partner with Professional Services, identify expansion opportunities, and use data to forecast renewals and surface risks. Requirements include 5+ years in CS/Experience, enterprise SaaS/GTM experience, a bachelor’s degree in a relevant field, strong technical/product and data-analytics skills, and familiarity with customer success tools like Gainsight; compensation is a US OTE of $118k-$178k (70/30 base/commission) with potential bonuses, and Zendesk highlights a hybrid, inclusive culture with equal opportunity and AI-based screening.

The position is Manager, Technical Account Management for Zendesk’s North America region, located in Austin, TX (hybrid) or Florida (fully flexible). You will lead the Technical Account Managers for East NorAm, shape the team, and help strategic enterprise customers maximize Zendesk products and services while expanding ARR service adoption. Responsibilities include People Management (setting objectives, developing talent, cross-team collaboration with sales/pre-sales), Program Management (overall TAM program, customer engagements, stakeholder relationships, executive value discussions), and Technical Leadership (aligning Zendesk solutions with customer needs to drive digital transformation). Required qualifications include a Bachelor’s in Computer Science or related field, 3+ years of managing post-sales teams, 10+ years in technical consulting or other customer-facing SaaS roles, North America delivery experience, and CRM/AI proficiency, plus strong communication and travel ~10%. The base salary range is $132,000-$198,000 in the US with potential bonuses/benefits, and Zendesk emphasizes equal opportunity, diversity and inclusion, hybrid work flexibility, and accommodations, with AI screening noted as part of the process.

Zendesk is a leader in customer experience solutions, with its Contact Center CoE optimizing platforms like Zendesk, Amazon Connect, and AWS-based solutions to improve customer interactions and operational efficiency. The role seeks an experienced Sales Specialist in contact center technologies and CX suites (preferably Zendesk, Amazon Connect, AWS) to drive awareness and sales of Zendesk’s CCaaS for the commercial segment across Western US and Canada, providing strategic direction and cross-team collaboration. Key responsibilities include collaborating with AEs, pre-sales, and partners; coordinating with vendors and delivery; running customer discovery and deal progress; partnering with AWS/Amazon Connect AEs; forecasting; delivering tailored value propositions; and representing Zendesk at regional events. Qualifications require a minimum of 7 years in cloud contact center sales, channel sales experience, and potential advantage for Zendesk/Amazon Connect knowledge, with the ability to work autonomously in a fast-paced environment, plus experience selling at the C-level and a proven sales track record with new business pursuit and strong communication skills. The role offers a competitive salary and benefits, growth opportunities, and a collaborative, inclusive culture, with US OTE ranging from $234,000 to $352,000 (60/40 base/commission), and Zendesk’s commitment to equal opportunity, diversity and inclusion, hybrid work options, and accommodations for applicants with disabilities.

Zendesk is seeking an Enterprise Account Executive to grow its enterprise SaaS base by building relationships, expanding offerings, and aligning Zendesk solutions with client objectives. Key responsibilities include driving new enterprise revenue, cross-selling to existing customers, managing strategic partnerships, leveraging data to prospect and retain customers, and creating quarterly territory plans to increase market share. Candidates should have a BA/BS and at least eight years in cloud/software B2B sales, with a proven track record of exceeding targets, experience selling to VP and C-level executives, and a history of managing complex multi-month deals, plus the ability to travel and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker. The role requires leading executive sponsorship, collaborating with internal teams, negotiating and closing deals, and staying current with Zendesk products and the competitive landscape. The US OTE ranges from $283,000 to $425,000 with a 50/50 base/commission split, with potential bonuses and benefits; Zendesk also highlights equal opportunity, hybrid work, flexibility for accommodations, and AI-based screening as part of the hiring process.

As a Strategic Enterprise Account Executive at Zendesk, you will drive revenue growth in strategic enterprise accounts with a key focus on AI, building trusted relationships with senior stakeholders and tailoring Zendesk solutions to meet complex business needs. You will develop and execute strategic sales plans, identify and engage senior decision-makers, present and close complex deals, collaborate cross-functionally to drive satisfaction and expansion, maintain an AI sales pipeline and forecasts, and stay informed on industry trends and Zendesk offerings. Qualifications include a bachelor’s degree or equivalent, 7+ years of enterprise SaaS/software sales with a proven track record of meeting or exceeding targets, strong ability to engage C-level executives, excellent communication and negotiation skills, adaptability in a fast-paced environment, and CRM experience (Salesforce preferred). Why Zendesk includes the opportunity to work with cutting-edge technology, a collaborative culture with growth and innovation, an uncapped commission, and comprehensive benefits plus hybrid work flexibility and professional development. The US annualized OTE range is $283,000 to $425,000 with a 50/50 base/commission mix, with potential bonuses or incentives, and Zendesk emphasizes equal opportunity, diversity and inclusion, and accommodations for applicants.

Zendesk is hiring an Employee Service Sales Specialist to expand its Employee Service SaaS offerings by building relationships with key decision-makers and growing both new and existing partnerships. The role involves becoming a go-to expert on Employee Service use cases, helping the sales team articulate value, managing the end-to-end sales cycle, and delivering ROI analyses to support purchasing decisions. It also entails contributing subject-matter expertise on ES solutions, ensuring the sales team understands ideal customer profiles and buying journeys, and maintaining quota accountability to close deals. Qualifications include a BA/BS or equivalent, at least 10 years in HR/IT service and operations, a minimum of 3 years in Employee Service sales focusing on HR/IT use cases, a strong track record of meeting targets, ability to manage complex multi-month cycles, and a collaborative entrepreneurial mindset with travel readiness. The US on-target earnings range is $189,000 to $283,000 with a 60/40 base/commission split, with potential bonuses and benefits; Zendesk emphasizes hybrid work, diversity and inclusion, AI screening per policy, and accommodations for applicants with disabilities.

Zendesk is seeking a Director of Strategic Enterprise Sales to lead a Bay Area–based team, driving revenue and strategic expansion across complex Enterprise accounts with AI-driven CX/EX solutions. You will hire, coach, and empower the team, develop go-to-market strategies for multi-product deals, guide large enterprise sales cycles, and oversee territory/account planning, forecasting, and executive engagement. The role emphasizes data-driven, AI-enabled sales, with a focus on upsell/cross-sell, while maintaining operational rigor in the sales process and maintaining deep knowledge of Zendesk’s AI capabilities for compelling executive value propositions. Requirements include a BA/BS, 10+ years in software sales with 5+ years leading Strategic Sales, a proven quota track record, expertise in enterprise cycles and MEDDPICC, strong forecasting, and established C-suite relationships in the Bay Area, plus proficiency with Salesforce, Outreach, and Clari and willingness to travel. OTE ranges from $323,000 to $485,000 with a 50/50 base/commission split, and Zendesk highlights a hybrid work model, commitment to diversity and inclusion, AI screening processes, and accommodations for applicants with disabilities.

Zendesk is hiring a Director of Sales Strategy to lead global revenue growth and operational excellence by setting the vision for Sales Acceleration. The role involves leading a high-performing team, aligning GTM priorities with executives across Product Marketing, Sales Operations, Revenue Strategy, IT, and other functions, driving enterprise-level transformation, translating data into board-level recommendations, promoting best practices, and overseeing cross-functional initiatives. Qualifications include a bachelor’s degree (MBA preferred), 7–10+ years in SaaS sales strategy or related fields, a proven track record designing and executing GTM acceleration, strong cross-functional and executive stakeholder leadership, advanced analytics, and excellent communication to C-suite and board audiences. The position offers fully flexible/remote work with optional Zendesk offices, a US base salary range of $170,000–$256,000 plus potential bonus, benefits, or incentives, with final offers based on capabilities, experience, and location. Zendesk emphasizes equal opportunity and inclusion, notes that AI screening may be used, supports a hybrid work culture, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Public Sector Account Executive to grow its Public Sector SaaS sales by acquiring new customers and expanding existing partnerships. The role involves driving top-line revenue, cross-selling to existing customers, nurturing strategic relationships, using data and customer insights to improve prospecting and retention, and leading complex, multi-month sales cycles with proof-of-concept stages. Candidates should have a BA/BS or equivalent, at least five years in Public Sector sales or solution engineering (preferably SaaS), a proven quota attainment record (two of the last three years), experience selling to VP/C-level in Public Sector, ability to travel, and familiarity with Salesforce, Outreach, and Clari. The US annualized OTE ranges from $216,000 to $324,000 with a 50/50 base/commission mix, and offers may include bonuses or benefits depending on location and capability. Zendesk emphasizes a mission of delivering calm in customer service, supports hybrid and inclusive work options, notes that AI may screen applications, and is an equal opportunity employer offering accommodations for applicants with disabilities.