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Zendesk is seeking a Senior Manager, Growth Analytics to lead a team of analysts and partner with PLG Product Managers and Engineers to improve how customers discover, adopt, and expand Zendesk through a product-led growth motion. The role is hands-on and strategic, shaping analytics strategy, operating model, and capabilities while building cross-functional relationships to drive self-service bookings, net customer growth, and AI penetration across the customer journey. You will establish measurement for the PLG funnel, analyze customer behavior with segmentation, cohorts, funnels, retention, and experiments, design measurement plans for initiatives, and create reusable analytics assets and dashboards. Required qualifications include significant experience in product/growth analytics or related field, strong SQL and Python/R skills, experience with Snowflake/dbt or similar platforms, and the ability to define meaningful metrics and communicate findings to both technical and non-technical audiences. The US base salary range is 172,000 to 258,000 with potential bonuses or benefits; Zendesk is an equal opportunity employer with a hybrid/work-from-office approach and commitments to fairness, diversity and inclusion, and to providing accommodations, while noting that AI screening may be used in applications.

The Director of Marketing Operations at Zendesk leads the Marketing Strategy & Operations function to build scalable systems, processes, and an operating rhythm that enable fast, high-quality, and measurable marketing impact across funnel operations, campaign execution, journey orchestration, martech, and process optimization. Responsibilities include leading a high-performing Marketing Operations team, owning the operating model and roadmap, designing end-to-end funnel processes, and setting strategy and governance for the marketing tech ecosystem while partnering with cross-functional teams. The role emphasizes thoughtful use of automation and AI to boost campaign velocity and decision quality, establishes performance visibility for health metrics, and translates complex topics into clear senior-leader recommendations with trade-offs and investment guidance. Qualifications require 10+ years in Marketing Ops/Tech/Revenue Ops with leadership experience, proven experience with marketing automation and CRM, funnel/campaign/orchestration, complex program management, and familiarity with Salesforce/Marketo and AI tools; experience in a high-growth B2B SaaS or global environment is preferred. Zendesk highlights an inclusive culture, hybrid work options, and equal opportunity employment, with a US base salary range of $220,000–$330,000 plus potential bonuses, and offers accommodations for disabilities and AI-screening disclosures as part of the hiring process.

The Director of Marketing Analytics at Zendesk leads a Marketing Strategy & Operations team to transform data into better decisions, owning marketing measurement across the funnel, attribution, forecasting, experimentation, data quality, and executive storytelling. Responsibilities include building a high-performing analytics team, defining the measurement strategy with standardized KPIs and ROI frameworks, creating scalable dashboards and self-service analytics (Agentic Analytics), and partnering across Finance, Sales/RevOps, Data/Engineering, Product, and Marketing for planning, budgeting, and governance, while advancing attribution to link activity to pipeline and revenue. The role emphasizes turning insights into actionable recommendations, establishing data quality, semantic layers, and governance to make analytics reliable and understandable for executives and non-technical stakeholders. Qualifications call for 10+ years of marketing analytics experience, strong SQL and data-modeling skills, experience with data warehouses and BI tools, capability to integrate marketing, web, CRM, and revenue data, and a track record of influencing senior stakeholders, with prior high-growth B2B SaaS experience preferred. Compensation includes a US base salary range of $203,000–$305,000 plus bonus and benefits, and Zendesk highlights its hybrid work model, AI screening for applications, and a firm commitment to diversity, equity, and inclusion along with accommodations for applicants with disabilities.

The Sr. Marketing Strategy & Operations Lead at Zendesk is a senior individual contributor responsible for translating marketing strategy into clear priorities, scalable operating plans, and measurable execution, bridging planning, business operations, performance management, and cross-functional coordination. Responsibilities include partnering with Marketing leaders to set annual and quarterly priorities and milestones, driving planning, forecasting, budget and resource discussions, defining ownership and decision rights, creating operating frameworks, and analyzing performance to surface trade-offs and improve growth and efficiency. The role also involves coordinating with Marketing Operations, Analytics, Finance, Sales/Revenue Ops, Product, and regional teams; facilitating leadership discussions; and identifying opportunities to simplify processes and automate recurring work. Qualifications include 8+ years in marketing strategy, operations, or related fields; experience leading planning and cross-functional initiatives; strong analytical and financial modeling skills; ability to build executive-ready narratives; and a preference for experience in a high-growth B2B SaaS or global marketing environment. Compensation includes a US base salary range of $134,000 to $200,000, with potential bonuses and benefits; Zendesk emphasizes a hybrid, inclusive workplace, AI screening disclosures, and an equal opportunity policy with accommodations for disabilities.

Zendesk is hiring an Enterprise Account Executive for its AI-focused sales team to help enterprise customers transform their CX with AI-driven service solutions and expand Zendesk’s footprint in strategic, high-value accounts. You’ll drive top-line revenue by acquiring new enterprise customers, expanding AI and automation adoption, and leading multi-month, value-centric deals with proof-of-concept stages and AI-enabled solution design. Responsibilities include creating quarterly territory and account plans, maintaining a robust pipeline and accurate forecasting, building C-level relationships, collaborating across Product, Solutions Engineering, and Customer Success, and closing high-value, ROI-driven deals. Requirements include 8+ years of cloud/software B2B sales or solution engineering, a proven record of quota attainment, experience selling to enterprise technology organizations, strong executive engagement, and willingness to travel; candidates must reside in the New York metro area. Compensation ranges from $283,000 to $425,000 OTE with a 50/50 base/commission split (plus potential bonus), and Zendesk highlights hybrid work, equal opportunity employment, diversity and inclusion, and accommodations, including AI screening per policy.

Zendesk is hiring a Product Marketing Manager - Solutions to lead strategy, development, and execution of go-to-market launches for multi-product solutions and select industries, including solution-level positioning and narrative arcs. You will create marketing collateral (solution briefs, whitepapers, ROI calculators, decks, and case studies), partner with Product Management, Product Marketing, and Sales to translate cross-product capabilities into value, and develop sales enablement programs while conducting competitive research and buyer intelligence to drive pipeline growth. The role requires 10+ years of progressive B2B SaaS product marketing experience, experience with AI tools, and a background in solutions marketing or multi-product packaging, plus strong storytelling and cross-functional leadership; basic qualifications emphasize experience marketing within CX/CRM/enterprise helpdesk ecosystems. The position is hybrid with some in-office presence and Zendesk notes a global workforce of over 5,000 employees and a flexible work model. Zendesk is an equal opportunity employer, provides information on EEO rights and accommodations for disabilities, may use AI screening, and the US base salary range is $153,000–$229,000 with potential bonuses or incentives.

Zendesk is hiring a Senior Analyst, CX Data & Insights, an individual contributor who acts as a trusted advisor to CX leadership by translating complex datasets into strategic guidance and measuring the business impact of the global post-sales strategy. Key responsibilities include strategic business analysis and impact modeling to drive data-driven decisions, churn and customer health analytics, and quantifying improvements in gross and net retention while leading quantitative work on complex projects. The role also covers “vibe coding” and intelligent ecosystem integration, leveraging AI tools and Snowflake AI features to prototype scripts, automate reporting, and map data flows across Salesforce, Gainsight, Gong, and Snowflake. Candidates should have 7+ years of experience in Strategy & Operations or Advanced Data Analytics in a high-growth B2B SaaS environment, with production-level SQL, Snowflake data warehousing expertise, domain knowledge of post-sales metrics (GRR, NRR), and experience working with core tech stacks like Salesforce, Gainsight, and Gong. The position offers a US base salary of $139,000–$209,000 plus potential bonuses or incentives, supports hybrid work, and Zendesk commits to equal opportunity and accommodations, including AI screening policies and accessibility commitments.

Zendesk is looking for an Enterprise Account Executive to grow its enterprise SaaS business by building relationships with new customers and expanding existing partnerships with innovative solutions. The role focuses on driving top-line revenue, cross-selling, managing strategic customer relationships, using data insights to improve prospecting and retention, and creating quarterly territory plans to expand market share. You’ll lead complex, multi-month deals with proof-of-concept stages, maintain a robust sales pipeline and forecast, secure C-level sponsorship, and collaborate with internal teams to optimize sales execution. Requirements include a BA/BS, 8+ years in cloud/software B2B sales with a track record of exceeding targets, experience selling to VP and C-level executives, and proficiency with Salesforce, Outreach, Clari, Seismic, and Looker, along with willingness to travel. The role offers US OTE of $320,000–$480,000 (50/50 base/commission), potential bonuses, a hybrid work model, AI screening per company policy, and Zendesk’s commitment to equal opportunity and inclusion.

Zendesk is hiring a Senior Solutions Architect to expand its Services business in North America, acting as the technical bridge between Account Executives and customers to design AI-enabled, scalable customer experience solutions. Key responsibilities include leading technical discovery and scoping with corporate, mid-market, and enterprise customers, owning the technical relationship through the sales cycle, designing end-to-end CX/ITSM/data/automation/AI-enabled solutions, mentoring the AMER Solutions Architecture team, and ensuring proposals align with delivery standards and outcomes. Required qualifications include 2+ years in presales/solutions consulting or similar roles, experience selling or scoping mid-market to enterprise software, the ability to communicate with C-level and technical stakeholders, familiarity with CX/ITSM/CRM platforms such as Zendesk, and experience leading pilots, PoCs, or technical workshops; familiarity with AI-enabled customer service is a plus. The AI/automation emphasis requires hands-on experience with AI tools, agentic workflows, prompt design, reusable AI skills, APIs and integrations, and the ability to explain AI opportunities, limitations, governance, and risk to diverse stakeholders. Compensation includes a US OTE of $206,000–$308,000 (80/20 base/commission), a hybrid/work-from-office-and-remote model, equal opportunity and accommodations, potential bonuses/benefits, and travel as needed for strategic customer engagements; AI screening may be used in the hiring process.