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The Gen3 system is a cutting-edge, goal-oriented AI agent platform for chat and voice assistance, and Zendesk is hiring a Senior Machine Learning Scientist to own a product area and translate cutting-edge ML research into real customer value. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, working with ML engineers to productionize, rapid prototyping with production considerations, and collaborating with product managers to define the roadmap. Qualifications include a degree in CS/ML/etc, proven ML/NLP research (industry experience preferred), ability to implement ideas from literature into proof-of-concept models, a practical approach to solving business problems, with a bonus for conversational AI and strong communication and teamwork skills. Success is measured by alignment with the product roadmap and goals, effectiveness collaborating with cross-functional teams, and the ability to discover, prioritize, and champion new opportunities. Zendesk is a global customer-relationships software company that emphasizes diversity and inclusion, offers hybrid work, is an equal opportunity employer, and provides Candidate Privacy notices and accommodations; recruitment may use AI screening, and Zendesk outlines its privacy and accommodation processes for applicants.

Zendesk’s Senior Solutions Consultant role focuses on helping brands leverage the AI-powered Resolution Platform for CX and ES, disrupting outdated contact center solutions and enabling smarter, scalable service. You’ll lead technical and business discovery, run AI-readiness assessments, design tailored demos and proofs of value, and translate AI/ML capabilities into business narratives for IT to the C-suite. You’ll own the end-to-end technical engagement across the sales cycle, architect secure, scalable solutions using Zendesk APIs, middleware, telephony, and cloud platforms, and ensure alignment with customer goals and compliance during pilots. You’ll collaborate cross-functionally to shape product roadmaps, measure impact with Zendesk analytics and AI metrics, demonstrate ROI, and drive AI adoption with Customer Success. The role requires 5+ years of presales/solutions consulting in SaaS or CX, AI and domain knowledge, strong storytelling and communication skills, willingness to travel, and Zendesk’s commitment to hybrid work, diversity, equal opportunity, and accommodations.

Zendesk is seeking a Principal Contact Center Sales Specialist - EMEA SMB to drive awareness and sales of Zendesk's CCaaS platform and Zendesk for Contact Center for the SMB segment in Europe, leveraging expertise in Zendesk, Amazon Connect, and AWS. The role will provide strategic direction, work autonomously, and collaborate across Zendesk teams (Account Executives, pre-sales) and partners, while engaging with vendors and delivery partners and AWS AMs to shape customer solutions. Key responsibilities include running enablement sessions to upskill field teams, conducting customer discovery calls, managing deal progress and pipeline at scale, and coordinating forecast cadences with regional teams and leadership. Qualifications require a minimum of 7 years in cloud contact center sales, strong analytical and communication skills, experience with scale selling and channel sales, English fluency (Spanish and/or French a plus), and a proven track record of achieving sales targets and selling at the C-level. Zendesk offers a competitive salary and benefits, opportunities for growth, a collaborative and inclusive hybrid work environment, and emphasizes equality and inclusion with policies on AI screening and accommodations for applicants with disabilities.