The Ampin App
deep insights into the Atlassian community

Zendesk is seeking an experienced Senior Strategic Marketing Analyst (EMEA) to partner with regional marketing leadership, using data to drive GTM strategies, understand customer behavior, and measure marketing and channel ROI. The role is responsible for helping Zendesk hit pipeline and revenue targets, leading cross-functional planning with Finance and Rev Ops, and delivering data-driven recommendations to improve growth and efficiency. Key duties include creating and maintaining Tableau dashboards, evaluating campaigns for performance and engagement, and turning budget decisions into insights that maximize ROI. Requirements include 6+ years in marketing/analytics, advanced Tableau and SQL, understanding of the B2B funnel and lead-to-opportunity process, strong communication and visualization skills, and a proactive, ownership-driven mindset; SAS/Python/R are a plus. Zendesk supports a hybrid, inclusive culture, is an equal opportunity employer committed to diversity, may use AI screening in hiring, and provides accommodations for applicants with disabilities.

Zendesk is seeking a Director of the Global Specialist Organization (SM5) to lead three high-impact teams—Employee Service, CCaaS, and Workforce Engagement Management—serving as trusted advisors to accelerate adoption, drive value realization, and strengthen retention for customers worldwide. The ideal candidate has deep expertise in at least one domain (ITSM/Employee Experience, CCaaS, or WEM) and a proven track record of leading multi-regional teams and scaling advisory functions across product surfaces. Responsibilities include building and scaling the three specialist functions, establishing a unified strategy and operating model, developing managers, and partnering with Customer Success, Professional Services, Sales, Renewals, Product, and CX Enablement to deliver consistent outcomes. You will drive operational excellence with adoption frameworks, playbooks, workflows, data-driven metrics, and KPI dashboards, while coordinating with CX Programs, Analytics, and Product to ensure effectiveness and scalability, plus capacity planning and resource allocation with Finance and Operations. Requirements include 12+ years in Customer Success, Professional Services, or GTM roles in enterprise SaaS (with 5+ years leading teams), global/ multinational experience, strong communication and analytical skills, willingness to travel quarterly, and a commitment to diversity and inclusion; Zendesk notes AI screening in hiring and supports hybrid work with accommodations available.

Zendesk is hiring an Enterprise Account Executive to grow its enterprise B2B SaaS business by acquiring new customers and expanding existing partnerships, aligning Zendesk products with clients’ business objectives. The role emphasizes driving top-line revenue, cross-selling, nurturing key relationships, using data to prospect and improve retention, and developing quarterly territory plans to increase market share. Requirements include a BA/BS, 8+ years in cloud software B2B sales or solution engineering with a proven track record of exceeding targets, experience selling to VP/C-level executives, and the ability to manage complex multi-month deals with proof-of-concept stages and renewals, along with familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker and the ability to travel. The candidate should demonstrate strong presentation, negotiation, and closing skills, a collaborative, entrepreneurial mindset, and industry knowledge to navigate enterprise environments. Zendesk also emphasizes a inclusive, hybrid work culture, outlines its commitment to diversity and equal opportunity, notes AI screening may be used in hiring, and offers accommodation for applicants with disabilities.

Zendesk is positioning itself as a leader in customer experience and employee services with an AI-powered Resolution Platform that enables brands to deliver smarter, faster, and more personal service at scale. The Solutions Consultant will partner with customers and internal teams to lead discovery, design tailored solutions, and translate AI capabilities into clear, measurable value stories. The role includes architecting AI-powered CX solutions, building seamless integrations via Zendesk APIs and cloud platforms, and collaborating across Sales, Product, Engineering, and Customer Success to align on strategy. You’ll drive business impact by turning AI analytics and automation KPIs into ROI, champion AI adoption, and develop industry playbooks while staying ahead of CX, ES, and AI innovations. Ideal candidates have 3+ years of presales/solutions consulting in AI/SaaS, strong communication skills, and willingness to travel; Zendesk emphasizes hybrid work, equal opportunity, and diversity and inclusion, with accommodations available and AI screening in accordance with policy.

Zendesk is seeking an Enterprise Account Executive with 8+ years of B2B SaaS sales experience to grow its enterprise base, deepen relationships, and expand Zendesk’s offerings with both new and existing customers. The role focuses on direct top-line revenue growth through acquiring new enterprise clients, cross-selling, and using data, adoption history, and customer insights to optimize retention and expansion. Key duties include creating quarterly territory plans, managing complex, multi-month value-centric sales cycles with proof of concept stages, maintaining a strong pipeline and accurate forecasts, and establishing C-level sponsorship while collaborating with internal teams. Qualifications include a BA/BS, a proven track record of exceeding targets in cloud/software B2B sales, ability to sell to VP/C-level executives, and familiarity with tools like Salesforce, Outreach, Clari, Seismic, and Looker, plus willingness to travel. Zendesk emphasizes a hybrid, inclusive work culture with equal opportunity employment, accommodations for disabilities, and notes that AI screening may be used in the hiring process.