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Zendesk is seeking a Senior Sales Engineer to be the primary technical partner for enterprise and commercial accounts, translating complex business challenges into AI-powered software solutions through technical discovery, solution design, and hands-on configuration. You will lead technical deal cycles, answer detailed RFPs, design standard integration topologies, run technical discovery and POCs, build agentic AI workflows, reuse accelerators, and collect field feedback to shape future platform enhancements. Required qualifications include 4–6 years in technical presales or related roles, proficiency with modern web technologies and REST APIs, practical AI and prompt-engineering experience, domain knowledge in SaaS/CX/IT support, travel up to 30%, and a bachelor’s degree; preferred qualifications include cloud data stacks, BI tools, industry experience, open-source/community involvement, and experience creating reusable implementation guides. The role emphasizes a customer-obsessed, builder-first, strategically minded, resilient, and collaborative mindset, with a Poland-based base salary range of zł302,000 to zł454,000 (plus potential bonuses and incentives). Zendesk notes a hybrid, inclusive work culture, may use AI in screening applicants, and provides accommodations for applicants with disabilities in accordance with applicable law.

Zendesk is hiring a Senior SEO Specialist for international markets (Germany as a core market) including the UK, ANZ, and select Tier 2 markets like India and Singapore, focusing on content and technical SEO and AI-powered discovery. The role develops and executes international SEO and AEO strategies, identifies market-specific opportunities, leads German-language SEO, and plans experiments to scale successful approaches across markets. It also maintains technical SEO health, conducts audits, collaborates with Web/Engineering, and builds AI-powered automations and agentic workflows to scale research, localization, QA, and reporting. Required qualifications include 5+ years of hands-on SEO (SaaS/enterprise), fluency in German and English, experience across content and technical SEO plus AEO and AI discovery, cross-market management, and proficiency with AI automation and analytics tools. The Poland base salary range is zł165,000–zł247,000, with potential bonuses; Zendesk emphasizes hybrid work, equal opportunity and diversity commitments, and accommodations for applicants.