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Zendesk is seeking a Revenue Recognition Manager with deep ASC 606 expertise (especially in SaaS) to manage revenue processes, policies, and related systems for customer contracts. The role includes authoritative ASC 606 interpretation, practical application at the contract level, and advisory support to Revenue Operations and Legal on contracts and amendments. Additional duties cover driving continuous improvement of processes and systems, ensuring data integrity, and leading resolution of revenue discrepancies, along with owning monthly/quarterly financial reporting and audit support. The ideal candidate will have heavy ASC 606 knowledge, SaaS experience, a accounting/finance degree (CPA preferred), and proficiency with Zuora Billing, Z-Revenue, NetSuite, and Salesforce, plus strong analytics and cross-functional collaboration, and must operate within US hours and be located in Mexico City or Mexico State for hybrid work. Zendesk emphasizes an inclusive culture with AI screening for applicants, offers a hybrid work model, and commits to diversity and accommodations for applicants with disabilities.

Zendesk is hiring a Director of Commercial Sales to lead a hybrid team across Spanish-speaking LATAM and the Caribbean, driving rapid growth and market presence with AI-driven selling. The role involves shaping a high-velocity growth strategy, leveraging AI and sales tech, recruiting and mentoring a diverse team, and steering complex, multi-product deals with rigorous forecasting and MEDDPICC methodology while collaborating cross-functionally with Marketing, CS, Solutions Engineering, and Product. Ideal candidates have 10+ years in B2B/Enterprise SaaS sales (5+ in management), a proven record of exceeding targets, proficiency with tools like Salesforce, Outreach, Clari, Gong, and strong executive relationships in Spanish and English, with willingness to travel; CX/CRM brand experience is a plus. The position requires being based in Mexico City or the State of Mexico, with travel as needed, and a mandate to stay close to market dynamics and provide quarterly business insights to executive leadership. Zendesk emphasizes innovation and inclusion, offers competitive compensation, equity, and benefits, and may use AI in screening while supporting a hybrid work environment with accommodations for applicants with disabilities.

Zendesk is seeking a Senior Analyst for Enterprise Architecture to enhance its application landscape and achieve strategic goals as the company grows. The role involves collaborating with various teams to assess current systems, create improvement roadmaps, and develop standards for problem-solving and technology evaluation. Key responsibilities include leading the Enterprise Architecture Review Board, making informed decisions on software requests, and developing dashboards for tracking applications. Applicants should have a degree in Computer Science or a related field, along with extensive experience in IT architecture and enterprise architecture tools. Zendesk emphasizes a supportive work culture with a focus on diversity, inclusion, and work-life balance, requiring the candidate to be located in Mexico City or Mexico State.