Zendesk is hiring a Sales Engineer for its presales organization in the AMER region, focused on English-speaking customers, to partner with Account Executives and demonstrate Zendesk’s core platform and AI capabilities.
Responsibilities include delivering tailored, value-mapped demonstrations, supporting discovery and scoping, building standard sandbox POCs, handling technical questionnaires, and applying internal best practices to ensure high-quality deliverables.
Required qualifications are 2–4 years in solution engineering or related B2B SaaS roles, comfort with APIs, JSON, and webhooks, AI fluency, understanding of customer service metrics or CRM workflows, travel up to 25%, and a bachelor’s degree.
Preferred qualifications include basic scripting knowledge (e.g., JavaScript), strong written English, and the ability to connect technical work to ROI while maintaining customer-obsessed, builder-first, and strategically minded thinking.
Candidates must be based in Mexico City or Estado de Mexico with a hybrid work arrangement, and Zendesk emphasizes inclusion and equal opportunity, offering accommodations and noting that AI screening may be used in the application process.
