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The Principal Solutions Consultant at Zendesk is tasked with managing the technical and competitive aspects of the sales cycle, requiring both sales acumen and technical expertise to engage Enterprise and Mid Market executives effectively. This role entails collaboration with Sales, Marketing, and Product Managers to serve as a technical liaison, ensuring customer satisfaction through proactive communication and support. Candidates are expected to have over seven years of presales experience, proficiency in web technologies, and the ability to lead complex deals. Additionally, strong interpersonal, communication, and problem-solving skills are essential, along with the capability to understand customer needs and develop tailored solutions. Zendesk promotes a diverse and inclusive work environment, offering hybrid work options and making accommodations for applicants with disabilities.

Zendesk, a leading customer experience solutions provider, is looking for a Senior Platform Architect with extensive knowledge of contact center technologies, particularly Zendesk, Amazon Connect, and AWS. The role involves designing and implementing scalable customer service solutions, and providing strategic direction and technical leadership while ensuring seamless integration of various platforms. Daily responsibilities include optimizing contact center architectures, guiding pre-sales specialists, and driving innovation through AI and automation trends. Key qualifications include a Bachelor’s or Master’s degree in a relevant field, at least 10 years of experience in solution architecture, and proficiency in AWS and contact center technologies. Preferred candidates will have relevant certifications, experience in omnichannel solutions, and familiarity with Agile methodologies.