Zendesk is seeking an experienced Staff Engineer for its Edge Engineering team in Europe to own and improve the proxy tier, global CDN, and other edge services that handle billions of HTTP requests daily, with a focus on observability, resilience, and modern technologies. You’ll build and manage the proxy tier, ensure efficient asset delivery via the CDN, collaborate with a small team of engineers, ship code to production, review peers’ changes, and use a tech stack including AWS, Cloudflare, Kubernetes, Terraform, and Go. The role requires at least 5+ years in DevOps or production engineering for high-traffic distributed systems, plus 5+ years with edge technologies (HTTP, TLS, load balancing, DNS, CDN), Linux/Docker/Kubernetes experience, and hands-on AWS experience, with strong cross-team collaboration. Preferred competencies include SaaS experience, problem-solving and documentation skills, knowledge of caching/CDN solutions, observability via metrics and traces, and willingness to learn Go, with the stated stack also featuring Envoy, OpenResty, Spinnaker, GitHub, and Datadog. Zendesk emphasizes a hybrid, inclusive culture, equal opportunity employment, and accommodations, and notes that applicants may be screened by AI tools, with provisions for remote work and disability accommodations.
