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Zendesk is seeking an SMB Account Executive to grow its SMB footprint in the SaaS market by acquiring new customers and expanding existing accounts, aligning solutions to customers' goals. The role requires building broad relationships, cross-functional collaboration, and leading sales cycles to close deals of varying sizes while maintaining a robust Salesforce-based pipeline and accurate forecasts. Responsibilities include driving top-line revenue, nurturing customer relationships for retention, cross-selling, leveraging data insights and adoption history, and articulating Zendesk’s product benefits to support business objectives. Requirements include a BA/BS or equivalent, at least 2 years in B2B SaaS sales or solution engineering with a proven quota track record, strong prospecting and negotiation skills, and familiarity with Salesforce, Outreach, and Clari. Zendesk emphasizes a hybrid, inclusive culture with commitments to diversity and equal opportunity, offers accommodations upon request, and may use AI in screening applicants.

Zendesk is hiring an Account Executive to grow its Commercial SaaS business, focusing on new customer acquisition and expanding existing partnerships, with an emphasis on Generative AI-driven solutions. The role owns the full sales lifecycle—from prospecting and negotiation to closing—driving top-line revenue, building a robust pipeline, and ensuring customer satisfaction and long-term strategic partnerships. Requirements include a BA/BS or equivalent, 4+ years in B2B SaaS or solution engineering, experience selling in the UK/Ireland market, ability to navigate complex multi-month deals and engage C-level executives, and familiarity with AI/ML concepts plus Salesforce, Clari, and Gong. The candidate will act as a strategic advisor to executives, pursue cross-sell opportunities, use data insights to optimize prospecting and retention, and collaborate across teams to exceed quarterly and annual revenue goals. Zendesk champions a hybrid, inclusive workplace, notes AI may screen applications, and remains an AA/EEO/Veterans/Disabled employer committed to diversity, with accommodations available for applicants who need them.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.