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Zendesk is seeking a Premier Support Engineer to serve as the primary support contact for Premier customers, acting as the focal point for a global team and advocating solutions to deliver best-in-class customer experience. In this role you will be part of a highly technical team, own customer issues through resolution with empathy and resourcefulness, and provide guidance on APIs, frameworks, and SDKs while communicating clearly to build trusted relationships. Required qualifications include 2+ years as a Zendesk Administrator or deep product knowledge, English fluency for English-speaking EMEA customers, 2-4 years of enterprise software support, experience with enterprise technical architecture, and hands-on troubleshooting of complex multi-vendor SaaS solutions using HTML, JSON, JavaScript, and RESTful APIs; knowledge of Java, Ruby, or Python is a plus. You should be able to coordinate cross-functional teams, manage competing priorities and risk, deliver strong presentations (QBRs/scorecards), and be self-motivated with a willingness to work outside business hours and some travel; strong communication and innovative thinking are essential. Zendesk offers a hybrid work model (come into the office once a week), is an equal opportunity employer committed to global diversity and inclusion, and provides accommodations for applicants with disabilities, with AI screening as part of the selection process; for accommodations contact peopleandplaces@zendesk.com.

The Zendesk Analytics Prototyping (ZAP) team is looking for a Data Engineer to help develop a strong data foundation for CRM insights and customer support tools. The role involves designing and implementing scalable data solutions, collaborating with engineering and analytics teams, and maintaining ELT pipelines to ensure data reliability. Applicants should have at least three years of experience in data engineering, proficiency in SQL, and hands-on knowledge of dbt and cloud databases like Snowflake. Preferred qualifications include SnowPro Core certification and familiarity with Lean/6 Sigma principles. Zendesk emphasizes an inclusive workplace and may use AI for evaluating applications, while also providing accommodations for individuals with disabilities.

Zendesk is seeking a German-speaking Technical Support Engineer who excels in providing technical guidance via various communication channels such as messaging, email, and video conferencing. Candidates should possess at least four years of technical support experience, be fluent in English and German, and demonstrate strong customer service skills, empathy, and excellent communication abilities. The role emphasizes owning customer issues from start to resolution, prioritizing tasks efficiently, and empowering users through self-service resources. Zendesk offers a hybrid working model that combines remote work with in-office collaboration in Lisbon, fostering a dynamic work environment. The company is committed to diversity, equity, and inclusion and encourages applications from individuals of varied backgrounds.