The AI Sales Specialist at Zendesk will drive growth and adoption of the AI product suite in a quota-carrying overlay role, partnering with the Core Account Executive team to prospect, demo, and close deals with value-driven solutions. You will own sales quotas within a defined Zendesk territory and collaborate with the core sales team to develop and execute plans that grow revenue from both existing accounts and new pursuits. In customer engagement, you’ll build strong relationships, apply value-based selling to map the AI portfolio to client goals, lead approved AI proofs of concept, and work with AI and Success teams to identify expansion and cross-sell opportunities while forecasting automation usage. The role also includes AI sales enablement responsibilities, acting as a subject matter expert and owner of enablement initiatives for the assigned territory, ensuring AEs receive product updates, plays, and market insights, and enabling effective deal pursuit. Requirements include proven quota-carrying sales experience (preferably in Conversational AI or CX), a track record of meeting targets, excellent communication, willingness to travel, and preferable overlay AE/co-sell experience, with Zendesk emphasizing hybrid work, diversity and inclusion, and fair AI-based screening and accommodations for applicants.
