Zendesk is on a mission to power exceptional service through AI-informed solutions and is seeking a dedicated Senior SMB Account Executive to drive SaaS growth by expanding SMB opportunities and building broad, trusted relationships. In this role you will acquire new SMB customers, manage and nurture relationships for high satisfaction and retention, lead complex AI-enabled sales cycles, and co-create AI transformation roadmaps with measurable KPIs to demonstrate business impact. You will develop data-backed ROI cases, track realized outcomes to drive loyalty and upsell, conduct consultative conversations about AI product architecture with Solutions Engineers and other teams, and maintain a robust Salesforce pipeline with forecasts to meet revenue targets. Qualifications include at least 2 years of B2B SaaS sales or solution engineering experience, the ability to engage across organizational levels, strong technical aptitude for AI architectures and integrations, experience with Salesforce/Outreach/Clari, and the ability to create territory/account plans, plus a BA/BS or equivalent and willingness to travel. Zendesk promotes a customer-centric, data-driven, collaborative culture with hybrid and flexible work arrangements, and is an equal opportunity employer that may use AI screening while providing reasonable accommodations on request.
