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Zendesk is hiring a Principal Sales Engineer to act as a trusted advisor and technical thought leader, bridging business strategy with AI-driven CX and ES solutions and leading complex engagements. You will design strategic, AI-powered customer experience solutions with Sales, own the end-to-end technical engagement from discovery to proof of concept, and coordinate cross-functional teams to deliver measurable business value. Requirements include 7+ years in presales or solutions consulting, 3+ years leading large enterprise deals, deep fluency in web/SaaS technologies, experience scoping pilots/POCs, and expertise in at least two relevant domains plus AI/automation knowledge, along with travel flexibility. You should be a strategic technologist, AI-forward innovator, trusted advisor, collaborative leader, analytical storyteller, and execution-focused. Zendesk emphasizes a hybrid, inclusive culture with global offices, equal opportunity employment, and accommodations on request, while AI may be used to screen applications.

- The Zendesk Customer Success Manager is an AI-powered advisory role where you own strategic customer relationships, drive product adoption, articulate ROI, and accelerate growth using Zendesk’s AI technologies. - The overarching objective is proactive health management and outcome-driven engagement across the customer lifecycle, acting as an evangelist for Zendesk’s AI and automation and tailoring adoption roadmaps. - You will take full ownership from onboarding to renewal, design success plans, coordinate with Professional Services, monitor health metrics, forecast renewals, identify expansion opportunities, and build executive partnerships. - Requirements include 5+ years in customer success/experience, experience in enterprise SaaS/GTM roles, strong technical/product understanding of Zendesk and AI, ability to influence stakeholders, proficiency with CS tools like Gainsight and data analysis, and native German with business English. - Zendesk emphasizes inclusivity, hybrid work, and notes that AI may be used in screening; they are an AA/EEO/Veterans/Disabled employer offering accommodations for applicants with disabilities.

Zendesk is hiring a Senior SEO Specialist for international markets, with Germany as a core market, plus the UK, ANZ, and select Tier 2 markets like India and Singapore, focusing on content, technical SEO, and AI-powered discovery. The role involves developing and executing international SEO and AEO strategies, analyzing demand and competition to inform market-specific recommendations, and leading German-language organic optimization efforts. It also includes surfacing content opportunities with cross-functional teams, planning SEO/AEO experiments, and building AI-powered automations to scale research, localization, and QA. The candidate will monitor performance using GA4, Google Search Console, Snowflake, and AEO platforms, translating insights into priorities and partnering across Content, Web, Engineering, Product Marketing, Localization, Analytics, and Paid Media to influence roadmaps. Requirements include 5+ years of hands-on SEO in SaaS/enterprise, fluency in German and English, experience with both content and technical SEO and AEO, multi-market management, AI automation experience, strong analytics, experimentation skills, and excellent cross-functional communication; Zendesk emphasizes equal opportunity and offers a hybrid work model with accommodations.