The Ampin App
deep insights into the Atlassian community

Zendesk seeks a Senior Solutions Consultant to lead the transformation of how top brands use its AI-powered CX/ES platform, acting as a trusted advisor and partnering with Sales, Product, Engineering, and Customer Success to drive scalable, measurable outcomes. You’ll lead Technical & Business Discovery, AI readiness assessments, and design tailored demos and proofs of value, translating AI/ML capabilities into business-focused narratives for audiences from IT to the C-suite. You’ll own end-to-end technical engagements across the sales cycle—from qualification and design to pilot execution—while architecting secure, scalable integrations using Zendesk APIs, middleware, telephony, and cloud platforms (AWS, Azure, GCP) to enable seamless workflows. You’ll collaborate across functions to align product roadmaps, influence future innovations, measure ROI with Zendesk analytics and AI metrics, drive AI adoption with Customer Success, and stay ahead of evolving CX/ES technologies. Requirements include 5+ years of presales/solutions consulting in SaaS/CX/enterprise software, strong web/scripting and AI expertise (LLMs, NLP, automation), domain experience in CCaaS/ITSM/BI, excellent communication and storytelling skills, a bachelor’s degree (graduate degree a plus), willingness to travel, and a commitment to Zendesk’s inclusive, hybrid culture with awareness of AI screening and equal opportunity policies.

Zendesk is seeking a Sales Specialist with deep expertise in cloud contact center technologies (preferably Zendesk, Amazon Connect, and AWS) to drive awareness and sell Zendesk for Contact Center CCaaS in Northern Europe. The role requires strategic direction, strong industry knowledge, business acumen, sharp analytical abilities, excellent communication, and collaboration across Zendesk teams. Responsibilities include collaborating with Account Executives, pre-sales, and partners; engaging vendors; conducting customer discovery; coordinating with AWS AEs; running forecast cadences; delivering tailored value propositions; promoting continuous innovation; and representing Zendesk at regional events. Key qualifications include a minimum of 7 years in cloud contact center sales; English and German fluency; proven channel sales experience; technical familiarity with Zendesk and Amazon Connect (advantageous); ability to work autonomously and in fast-paced teams; C-level selling experience; and a proven sales track record with strong communication skills. Zendesk offers a competitive compensation package, opportunities for growth, a collaborative and inclusive culture, and leadership in transformative contact center initiatives, along with a commitment to equal opportunity, diversity and inclusion, AI screening notices, and accommodations for applicants with disabilities.

The Senior Account Executive - German speaking role at Zendesk sits in its fast-growing EMEA sales team, targeting mid-market and Fortune 500 customers with a consultative SaaS approach and managing both inbound and outbound opportunities to drive revenue. Day-to-day responsibilities include quickly understanding the Zendesk platform and customer needs, representing the voice of small business customers, handling high volumes of inquiries, owning a territory, collaborating with marketing, and delivering impactful product demos within weeks of joining. Candidates must be fluent in German and English, have at least 2 years of SaaS sales experience (preferably in multi-tenant environments), possess strong interpersonal and presentation skills, handle many opportunities at once, and thrive in a startup culture with an entrepreneurial mindset. Zendesk offers hybrid or remote work options, a two-week sales bootcamp, ongoing coaching and career planning, professional development funding, a dynamic team environment, and comprehensive benefits. The company commits to fairness and inclusion, may use AI in screening per policy, is an AA/EEO/Veterans/Disabled employer, and provides accommodations for applicants with disabilities, with a designated email for accommodation requests.

Zendesk is seeking a Senior ML Engineer to level up its retrieval-augmented generation platform that serves over 125,000 brands and billions of customer interactions across multiple channels. The role involves delivering AI-powered capabilities using LLMs, collaborating with Product Management and ML scientists, mentoring teammates, ensuring high stability of deployed services, contributing to technical design, and writing clean, maintainable code. Basic qualifications include 4+ years of Python-based ML system development, strong server-side architecture skills, cloud deployment experience (AWS, GCP, or Azure), and a collaborative, self-managed work style with excellent communication. Preferred qualifications include experience with LLMs at scale and RAG systems, AWS deployment, data-driven decision making, and the tech stack features Python and Ruby, AWS, and services like RDS MySQL, Redis, S3, ElasticSearch, Kafka, Kubernetes, and Docker. Zendesk also highlights a flexible, inclusive culture with growth opportunities, professional development funds, remote-friendly options, and a note that AI screening may be used in hiring, alongside a commitment to diversity and candidate privacy.

The Agentic Tribe and Zendesk describe Gen3 as a cutting-edge, goal-oriented AI Agent system that can reason, plan, and adapt in real time to deliver personalized, off-script conversations beyond traditional chatbots. They are hiring a Staff Machine Learning Scientist for the AI Agent product at Zendesk to own a designated product area and translate advanced ML research into real-world impact, shaping the product roadmap. Responsibilities include designing and testing novel AI solutions for business problems, owning end-to-end research projects, providing peer review, staying current with NLP/ML literature, collaborating with AI engineers, implementing concepts into production, and aligning with product managers to discover the roadmap. Qualifications include a degree in a relevant field, proven ML/NLP research, experience with deep learning NLP architectures, ability to translate research into proof-of-concept models, a practical research approach, with bonuses for experience with LLMs, prompt engineering, AI agent context management, and familiarity with conversational AI/voice technologies. The role sits within Zendesk, which emphasizes diversity and equal opportunity, offers a hybrid work model, and provides details on the interview process, privacy, and accommodations, including the possibility that AI may be used for screening.

The job description for the Senior Backend Engineer at Zendesk AI Agents highlights the role's focus on developing and shaping the backend infrastructure in collaboration with a diverse tech team. The position involves working on Gen3, an innovative AI agent system that encompasses goal-oriented and dynamic conversational capabilities, moving beyond traditional chatbot functionalities. Responsibilities include maintaining and developing services, architecting complex applications, and strategizing infrastructure that connects with various third-party systems. Ideal candidates are expected to have strong coding skills, knowledge of microservices, and a proactive team-oriented mindset, alongside experience in relevant technologies like NodeJS and MongoDB. Zendesk emphasizes its commitment to diversity and inclusion and offers hybrid working options to foster a supportive and collaborative work environment.