This role is a Senior Technical Program Manager within Zendesk's Product Development, leading multiple complex, cross-functional technical programs that deliver measurable business outcomes and directly support functional OKRs. You’ll have end-to-end visibility of value creation across Zendesk, proactively identifying cross-functional friction and dependencies before they surface as delivery risks, and you’ll drive the narrative and operating cadence with senior leaders to enable high-quality, predictable delivery. Responsibilities include establishing program governance, decision forums, operating rhythms, escalation paths, and managing scope, critical path, risks, and change control while guiding groups through ambiguity and mentoring others to raise standards. The ideal candidate has prior software industry experience running large-scale engineering programs, released at least three major products, and is adept at translating goals into executable plans, with strong familiarity with Jira, Confluence, Kanban, and cross-regional collaboration. Zendesk offers a global role across EMEA, APAC, and AMER with a hybrid work model and a commitment to diversity, equity, and inclusion, including accommodations for applicants with disabilities.
