Zendesk is a leading technology company delivering customer-experience software, with a truly global reach and a hybrid work model that blends in-person collaboration with remote flexibility.
The Senior Technical Program Manager in Product Development will lead multiple complex, cross-functional technical programs, driving end-to-end value and ensuring measurable business outcomes that align with functional OKRs.
Responsibilities include establishing governance, identifying cross-functional dependencies and friction, designing executable end-to-end plans, managing scope, risk, and change, enabling alignment across teams, and communicating with senior leaders while mentoring others.
The ideal candidate has prior software industry TPM experience delivering at least three large-scale releases, translates goals into execution plans, is fluent with Jira/Confluence/Kanban, and can coordinate across global programs and regions.
Zendesk emphasizes fairness and inclusion, discloses the use of AI in screening, and is an equal opportunity employer offering accommodations to applicants and employees.
