The Managed Services Consultant at Zendesk is an experience-maker who acts as an extension of customers and internal teams, helping clients use, see, learn, and believe in Zendesk while ensuring ongoing value from their services subscription.
Responsibilities include managing a portfolio of customers and a backlog, maintaining product expertise across Zendesk products, guiding proactive customer care, delegating requests globally while owning quality and timeliness, and helping establish world-class service policies and standards.
The role also involves providing business consultation to identify the problem, configuring Zendesk to meet expectations, responding to high-profile escalations to sustain loyalty, and managing competing priorities to deliver on-time outcomes.
Requirements include a Bachelor’s degree, 5+ years of professional consulting or customer success experience, excellent communication and relationship-management skills, empathy, and a willingness to travel up to 20%.
Zendesk describes itself as champions of customer service with a global workforce of over 5,000, emphasizes diversity, equity, and inclusion, notes potential AI screening and accommodations for applicants, and supports a hybrid remote-friendly work environment.
