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Zendesk aims to power exceptional service for everyone and is hiring an Enterprise Account Executive who is passionate about service and AI to help government organizations and nonprofits transform their customer and employee experiences. In this role you’ll own your territory like a business, driving strategic growth by partnering with Australian government agencies to deploy Zendesk’s AI service platform. You will manage complex, multi-year sales cycles from prospecting and PoC to negotiation and closing, and act as a trusted C-suite advisor by aligning Zendesk’s Resolution Platform with executives’ business goals. You’ll collaborate with product, engineering, and leadership teams and leverage tools such as Salesforce, Clari, and internal AI tools to deliver predictable results. Candidates should have 8+ years of B2B cloud/software sales or solution engineering, be strong consultative storytellers, and understand SaaS/AI business models and customer outcomes; Zendesk supports hybrid work, diversity, equal opportunity, and provides reasonable accommodations for disabilities, with AI screening of applications and a dedicated email for accommodations.

Zendesk is hiring a Commercial Account Executive to power AI-first customer experience solutions and drive real business transformation for customers across WA and SA. In this role you’ll focus on new customer acquisition and expanding existing partnerships in the mid-market Commercial segment, crafting data-driven territory plans and building a high-converting pipeline while collaborating with Solution Engineers, Marketing, Customer Success, and leadership. The ideal candidate has B2B SaaS sales experience (ideally mid-market or complex deals), a consultative approach with senior leaders, a passion for AI and its ROI, an ownership mindset, and a willingness to travel to customer sites within WA/SA. Bonus points for tools like Salesforce, Clari, Gong, or Tableau/Looker, and for prior CX or EX software experience. Zendesk supports a hybrid, inclusive workplace, is an equal opportunity employer, may use AI to screen applications, and offers reasonable accommodations to applicants with disabilities.