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The APAC CTO at Zendesk will partner with regional customers to understand their AI transformation journeys, ensure the product roadmap reflects CX and AI market trends, influence global product strategy, and participate in one to two Corporate Development transactions each year. The role requires a passionate, business-oriented technology leader with extensive CX experience and a proven track record as an industry thought leader who can engage C-level executives and influence cross-functional teams. Key responsibilities include driving customer success and product adoption, acting as executive sponsor for major APAC accounts, shaping strategy with Corporate Development, creating differentiated CX/AI thought leadership, and aligning with GTM to support sales cycles and communicate the product vision to press and analysts. The CTO will synthesize regional customer priorities to inform the global product roadmap, build strong connections with GTM, Product, and Engineering teams, and develop regional technology partnerships while engaging in CX communities in the region. Candidates should bring 10+ years of CX leadership in a large organization, strong product development and AI expertise, cross-functional collaboration skills, the ability to thrive in a fast-moving environment, gravitas with CX/CS/IT executives, and fluency in English with APAC language skills a plus; Zendesk emphasizes diversity, inclusion, and a hybrid, flexible work model with accommodations as needed.

The role is a partnerships-focused sales position at Zendesk that collaborates with Enterprise and Commercial sales to drive new bookings, expansion bookings, and customer acquisitions through partner ecosystems while increasing opportunity velocity. Responsibilities include evangelizing SI partner and technology alliances to Zendesk sales, creating a regional go-to-market strategy, funding partner-led campaigns with regional marketing, and serving as the day-to-day liaison to drive incremental revenue with existing partners. The ideal candidate has 10+ years in partner channel development, sales, or alliance management, experience with regional resellers and tech companies, strong executive presence and communication skills, a solid understanding of Zendesk’s value proposition, tech-savviness, and a proven quota-bearing track record. The role offers full flexibility, with options to work remotely or from the Melbourne office, plus access to Zendesk workspaces and occasional in-person gatherings. Zendesk also emphasizes an inclusive culture, potential AI screening in applications, and accommodations for applicants with disabilities, reaffirming its commitment to equal opportunity and diversity.