This Malmö-based, hybrid IT Systems & Operations Specialist role at Refined focuses on keeping IT running day-to-day while actively seeking automation and AI opportunities to save time. The job splits roughly 60% on administering Atlassian tools (Jira and Confluence) and core SaaS like Google Workspace and Slack, 20% on building automations and integrations, and 20% on internal IT support. Responsibilities include provisioning and de-provisioning accounts, managing the device fleet with Iru, handling the service desk within SLA, and supporting SOC2/compliance with up-to-date documentation. Must-haves are hands-on IT support and SaaS admin experience (preferably Atlassian), MDM experience (Iru/Kandji, Jamf, Intune), and a genuine interest in automation and AI, plus strong self-management and clear communication; nice-to-haves include SOC2 experience and scripting or automation background. Refined offers a competitive benefits package, a salary range of 38,000–48,000 SEK, flexible hybrid work, and a growth-oriented culture across multiple countries, with a recruitment process that includes rolling CV reviews and two interviews for fit.